Shandong New Beiyang Information Technology Co. BTP-3200E User Manual

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USER’S MANUAL
Label Printer
BTP-3200E
Shandong New Beiyang Information
Technology Co., Ltd
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Declaration
Information in this document is subject to change without notice. SHANDONG NEW BEIYANG INFORMATION TECHNOLOGY CO., LTD. (hereinafter referred to as “SNBC”) reserves the right to improve products as new technology, components, software, and hardware become available. If users need further data about these products, please feel free to contact SNBC or our local dealer. No part of this document may be reproduced or transmitted in any form or by any means for any purpose without the express written permission of SNBC.
Copyright
Copyright © 2013 by SNBC Printed in China Version 1.0
Trademark
Our Registered trademark:
Warning and caution
Warning:
Items shall be strictly followed to avoid injury or
damage to body and equipment.
Caution:
Items with important information and prompts for
operating the printer.
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SNBC has passed the following certifications:
ISO9001 Quality Control System Certification ISO14001 Environmental Management System Certification OHSAS18001 Occupational Health and Safety Management System Certification IECQ QC 080000 Hazardous Substance Process Management System Certification
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Safety Instructions
Before installing and using the printer, please read the following items carefully.
1 Safety warning
The print head is a thermal element and it is at a high
temperature during printing or just after operation, therefore do not touch it or its peripherals for safety’s sake
.
The print head is an ESD-sensitive device. To prevent damage,
do not touch either its printing parts or connecting parts.
2 Cautions
1) Install the printer on a flat and stable surface;
2) Reserve adequate space around the printer so that convenient
operation and maintenance can be performed;
3) Keep the printer far away from water source, and do not expose
the printer to direct sunlight, strong light and heat;
4) Do not use or store the printer in a place exposed to high
temperature, high humidity or serious pollution;
5) Do not place the printer in a place exposed to vibration or
impact;
6) No condensation is allowed to the printer. In case of such
condensation, do not turn on the power until it has completely gone away;
7) Connect the printer power to an appropriate grounding outlet.
Avoid sharing one electrical outlet with large power motors or other devices that may cause the fluctuation of voltage;
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8) Disconnect the power when the printer is deemed to idle for a
long time;
9) Don’t spill water or other electric materials into the printer (e.g.
metal). In case this happens, turn off the power immediately;
10) Do not allow the printer to start printing when there is no
recording paper installed; otherwise the print head and platen roller will be damaged;
11) To ensure quality print and normal lifetime, use recommended
paper or its equivalent;
12) Shut down the printer when connecting or disconnecting
interfaces to avoid damages to control board;
13) Set the print darkness to a lower grade as long as the print
quality is acceptable. This will help to keep the print head durable;
14) Avoid turning on and off the printer frequently when using the
printer and turn on the printer at least 2 seconds after it is turned off;
15) Do not disassemble the printer without permission of a
technician, even for repairing purpose;
16) Keep this manual safe and at hand for reference purpose.
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Contents
1 Product introduction ................................................................ - 1 -
1.1 Introduction .......................................................................... - 1 -
1.2 Unpacking and checking ...................................................... - 1 -
1.3 Appearance and modules .................................................... - 2 -
1.4 Introduction of main modules .............................................. - 4 -
2 Printer installation .................................................................... - 5 -
2.1 Installation position .............................................................. - 5 -
2.2 Installing paper roll ............................................................... - 5 -
2.3 Installing ribbon .................................................................... - 8 -
2.4 Power adapter connection ................................................. - 10 -
2.5 Communication cable connection...................................... - 11 -
2.6 Starting the printer ............................................................. - 11 -
2.6.1 Power-on and self-test ................................................ - 11 -
2.6.2 Printing self-test page ................................................. - 12 -
2.7 Driver setup ........................................................................ - 12 -
3 Printer operation ..................................................................... - 15 -
3.1 LED, buzzer, feed button and LCDLED functions ............. - 15 -
3.1.1 Button functions .......................................................... - 15 -
3.1.2 Buzzer functions .......................................................... - 16 -
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3.1.3 LCD functions .............................................................. - 16 -
3.2 Printer status and operation .............................................. - 17 -
3.2.1 Printer status ............................................................... - 17 -
3.2.2 Daily operations .......................................................... - 17 -
3.3 Printer parameter settings ................................................. - 19 -
3.3.1 Button menu settings .................................................. - 19 -
3.3.2 Detailed parameter setting range ................................ - 21 -
3.4 Print head pressure adjustment ......................................... - 22 -
3.5 Sensor position adjustment ............................................... - 24 -
3.6 Print position adjustment ................................................... - 25 -
4 Routine maintenance ............................................................. - 28 -
4.1 Cleaning print head ............................................................ - 28 -
4.2 Cleaning the sensor ........................................................... - 28 -
4.3 Cleaning platen roller ......................................................... - 29 -
5 Troubleshooting ..................................................................... - 31 -
5.1 Troubleshooting ................................................................. - 31 -
5.2 Print quality problems ........................................................ - 33 -
Appendix .................................................................................... - 34 -
Appendix 1 Technical specification ......................................... - 34 -
Appendix 1.1 Main technical specifications ......................... - 34 -
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Appendix 1.2 Technical specifications of paper ................... - 37 -
Appendix 2 Self-test page ........................................................ - 39 -
Appendix 3 Print and paper out position ................................. - 41 -
Appendix 4 Communication interface ...................................... - 41 -
Appendix 4.1 Serial interface ............................................... - 41 -
Appendix 4.2 Parallel interface ............................................ - 42 -
Appendix 4.3 USB interface ................................................. - 43 -
Appendix 4.4 Ethernet interface ........................................... - 43 -
Appendix 5 Operation guide for paper loading under peel-off
mode (optional) ........................................................................ - 44 -
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1 Product introduction
1.1 Introduction
BTP-3200E label printer is an ideal thermal transfer desktop label printing device, with delicate appearance and excellent performance. It can be used for label printing in many fields, such as retailing, medical, clothing, electronic manufacturing, logistics, etc.. BTP-3200E label printer can be connected with external devices via USB or other interfaces and can provide common drivers for operating systems such as Windows 2000/ Windows XP/ vista/ Windows 7/ Windows 8/ Windows server 2008/ Windows server2003 and SDK based on DLL. Main features:
Ø Thermal transfer printing; Ø Low noise, high speed printing; Ø Easy paper loading, convenient operation; Ø With 32 bit high speed microprocessor; Ø Adopting heat history and auto temperature adaptation control; Ø Adopting a new type of print head with long lifetime, high printing
quality;
Ø Supporting continuous paper, label paper, marked paper, etc.
1.2 Unpacking and checking
Open the packaging and check the items according to the packing list. Please contact SNBC or your local dealer if there is shortage or damage (communication cables are optional depending on the
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printer interface type).
Figure 1.2.1
1.3 Appearance and modules
1—window 2—top plate 3—LCD (optional) 4—top cover 5—LED 6—FEEDbutton 7—front cover 8—SD card cover 9—power switch 10—bottom cover 11—latch axis 12—left latch 13—linkage cover 14—baffle 15—left shaft cover 16—left paper guide 17—paper holder baffle 18—ribbon sending wheel 19—ribbon rewind wheel 20—left holder 21—ribbon core 22—print head pressure adjusting knob 23—ribbon baffle 24—ribbon adjusting axis 25—peel-off bar 26—right holder 27—paper guide thumb wheel 28—right paper guide
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29—right shaft cover 30—right latch 31—holder underbeam 32—print head fixing plate 33—print head 34—sensor cover board 35—platen roller shaft sleeve 36—print platen roller 37—Photointerrupter dustproof cover 38—micro switch 39—middle cover 40—transmissive sensor 41—sensor fixing seat 42—power adapter interface 43—USB interface 44—communication interface 45—main board fixing plate 46—cable hook
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1.4 Introduction of main modules
1) Button and LED (6, 5): indicate the printer status and complete printing function;
2) Power switch (9): press “O” to power off and “” to power on;
3) Transmissive sensor (40): used for calibration, detection and location of media like label paper;
4) Paper holder baffle (17), left paper guide (16), right paper guide (28): support paper holder and prevent paper roll from shaking;
5) Micro switch (38): used to detect whether the print head is uplifted or pressed down.
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2 Printer installation
2.1 Installation position
Flatly place the printer on the operation table, which must be waterproof, moistureproof and dustproof. The maximal tilted angle should not exceed 15° during installation.
2.2 Installing paper roll
1) Press the cover open lever with both hands and turn the top cover upward to open it (see figure 2.2.1);
Figure 2.2.1
2) Insert the two paper holder baffles into the center holes of the left and right paper guides along the guiding slot;
Caution:
n There are two kinds of paper roll ID: 12.7mm (1/2 inch) and
25.4mm (1 inch). The insertion method of paper holder baffle depends on paper roll ID. The detailed operation methods are shown in the figure (please pay attention to the installation direction in 2.42.2):
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Figure 2.2.2
3) Pull the left and right paper guides apart and load the paper roll, insert the left and right baffles into paper roll core, and then lead the front of paper roll through paper guide block to spread it in the print path.
Caution:
n The print surface of paper should face up (if it is marked paper,
the black mark should face down).
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Figure 2.2.3
4) Turn the thumb wheel according to the indication on the middle cover to make the paper holder a little wider than the paper roll width in case the paper roll bears any force (see figure 2.2.4).
Figure 2.2.4
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2.3 Installing ribbon
1) Push the ribbon core slightly in the direction of ribbon baffle to take off the ribbon core, and insert the two ribbon cores into the ribbon and empty ribbon axis respectively in the direction indicated in the figure. Pay attention to the winding direction of ribbon (see figure 2.3.1);
Figure 2.3.1
2) Push one end of the installed ribbon module into ribbon baffle and the other end into the ribbon sending wheel, rotate the sending wheel cover, and install the bulge of sending wheel cover into the slot of ribbon core to end the installation of ribbon module (see figure 2.3.2); install the empty ribbon axis module to ribbon rewind wheel module according to the same method (see figure 2.3.3);
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Figure 2.3.2
Figure 2.3.3
3) Lead the ribbon from beneath the print head module, stick the front of ribbon onto the empty ribbon axis, and turn the ribbon rewind wheel to tighten the ribbon (for the paper roll and ribbon that have been installed, see figure 2.3.4);
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Figure 2.3.4
4) Close the printer top cover module to locking status.
Caution:
n Determine print method: If thermal transfer printing is selected,
the ribbon needs to be installed; if thermal printing is selected, the ribbon does not need to be installed.
n Under normal condition, the selected ribbon should be wider
than the print media.
n Keep the ribbon as flat as possible during ribbon installation in
case the ribbon is cockled or damaged during printing.
2.4 Power adapter connection
1) Ensure the printer is turned off;
2) Connect one end of the AC power input cable to power adapter, and then insert the other end of the power adapter into the power adapter interface on the back of printer;
3) Insert the other end of AC power input cable into the 220V power socket.
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Caution:
n If leaving the printer idle for a long time, please disconnect the
power of printer.
2.5 Communication cable connection
1) Ensure the printer is turned off;
2) Insert the communication cable into the suitable interface, and fix it with screw or latch spring of the plug;
3) Connect the other end of the communication cable to the host.
Caution:
n Don’t connect or disconnect the serial/parallel communication
cable when the power has not been turned off.
2.6 Starting the printer
2.6.1 Power-on and self-test
1) Ensure the power adapter and the communication cable are connected correctly, and turn on the printer;
2) The printer starts the self-test. The buzzer beeps once for a short time after the self-test is finished, and then the LCD displays manufacturer LOGO and status information or product model;
3) If power-on action is set, the printer will perform power-on action.
Note: Power-on action refers to the actions performed automatically after
the printer is turned on, including feeding one label, starting calibration automatically (only valid under discontinuous paper mode). The power-on action can be set by commands or configuration tools.
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Caution
n If the printer can not be started or can not work normally after it
is started, please contact SNBC or local dealer in time.
2.6.2 Printing self-test page
1) Install the media, and turn on the printer. The printer will feed paper and print self-test page (see Appendix 2) through button operations (for the detailed operation methods, please refer to
3.3.1 Button menu settings);
2) The self-test page lists the current configuration information of the printer.
2.7 Driver setup
The installation program of the driver is included in the CD packed with the printer, which can also be downloaded from the website www.newbeiyang.com. Ø The 32-bit operating systems supported by the driver are as
follows:
Windows 2000/Windows XP/Windows server 2003/Windows Vista/Windows server 2008/Windows 7/Windows 8. Ø The 64-bit operating systems supported by the driver are as
follows:
Windows XP/Windows server 2003/Windows Vista/Windows server 2008/Windows 7/Windows 8.
1) Run “Setup.exe” in the driver package, and read the related
software license agreement carefully. If you accept the items in
the license agreement, please click “I accept the items in the
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software license agreement”, and then click “Next” button;
2) Select printer type and model to be installed. If you want to set
the printer as default printer, please check “Set As Default
Printer” and click “Next”;
3) Select setup type, and click “Next”;
4) The driver will select the current OS type automatically, and
click “Next”;
5) Set printer port. “LPT1” is set as the default print port, but users
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can select it according to actual needs. If it is a serial port driver,
please select “BYCOMx” (x equals to 1, 2, 3, 4, 5, 6, 7 or 8); if it
is Ethernet port, please select “NET”; if it is USB port, please
select “USB_BTP-3200E_x” (if USB port printer is connected
correctly to the computer under power-on status, the driver
setup program will set USB port as default port automatically).
Then click “Install” to end the installation.
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3 Printer operation
3.1 LED, buzzer, feed button and LCDLED functions
LED name Status Explanation
Work LED
(green)
Always on Printer is idle or working.
Flash twice
Prompt that the menu or parameter selection becomes effective. See 3.2.2 Daily operations for details.
Pause LED
(orange)
Always on Printer is in pause status.
Error LED
(red)
Flash
An error occurs. See 5.1 Troubleshooting for details.
3.1.1 Button functions
Button
Function
Explanation
Short
press
Feed paper
In standby status, press the button for a short time to feed paper.
Pause
During the printing, press the button for a short time to enter pause status.
Continue
After the printer enters pause status, press the button for a short time to resume the printing.
Menu switching
After entering the menu, press the button for a short time to switch the menu.
Parameter
selection
After entering the submenu, press the button for a short time to select the parameter.
Long
press
Enter the menu
When the printer is idle, press the button for a long time to enter the menu.
Menu selection
After entering the menu, press the button for a long time to select the current menu.
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Parameter
confirmation
When setting the parameter, press the button for a long time to validate the current parameter.
Note: Short press means the duration from pressing down the button to
the time when the button uplifts is less than 0.5s. Long press means the duration of pressing down the button is more than 1s.
3.1.2 Buzzer functions
1) The buzzer beeps for a short time when the printer is turned on
or reset;
2) The buzzer beeps many times when an exception occurs. For
the details, please refer to 5.1 Troubleshooting.
3.1.3 LCD functions
LCD is used to display the printer status and menu and configure the printer parameters by cooperating with the button.
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3.2 Printer status and operation
3.2.1 Printer status
The printer has five status: idle status, working status, pause status, configuration status, and abnormal status.
Printer status
LED LCD
Idle status Green LED is always on.
Display LOGO and printer
model information. Working status
Green LED is always on. Display LOGO and RINTING....
Pause status Orange LED is always on. Display LOGO and pausing. Configuration status
Green LED is always on. Display configuration menu.
Abnormal status
Refer to 5.1 Troubleshooting.
Note: The work LED flashes twice when pressing the button for a long
time under any of the status listed above.
3.2.2 Daily operations
Ø Operations under idle status
It refers to the ready status when the printer is normal and waiting for an operation or a task. The printer enters idle status by default after turned on normally or returns to idle status after finishing performing a task. Under idle status, if pressing the button for a short time, the printer will feed paper; if pressing the button a long time and releasing the button after the green LED flashes twice, the printer will enter the menu.
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Ø Operations under working status
It refers to the status when the printer has a print task. The printer will enter pause status if releasing the button after pressing it down at this time.
Ø Operations under pause status
The printer is under the status of stopping the print task temporarily. The printer will enter pause status under the following situations:
1) Select “PAUSE” through the menu;
2) Press down the button during the printing;
3) After an exception is removed. When the printer is in pause status, press the button for a short time to resume the print task or press the button for a long time to enter the menu to realize the selection of more functions, such as canceling the print task, configuring the printer parameters, etc.
Ø Operations under configuration status
It refers to the status of setting the printer parameters. Select “SETUP” to enter the configuration menu through the menu. At this time, press the button for a short time to switch the menu or adjust the parameter or press the button for a long time to select the menu or validate the current parameter.
Ø Operations under abnormal status
It refers to the status when an exception occurs. The printer failure is prompted by LED, buzzer or LCD. For the details of failure prompt and removing, refer to 5.1 Troubleshooting.
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3.3 Printer parameter settings
3.3.1 Button menu settings
When the printer is idle, enter the configuration status through long press of the button. The common parameters of printer can be set and saved under configuration status. Parameters can be configured by the cooperation of LCD and button. The following describes the setting and saving of printer parameters by taking the serial port configuration for example:
1) Keep pressing the button until the green LED flashes under idle
status. Then the LCD will display the menu as shown in figure
3.3.1.1.
1 .S E T U P
2 .S E L F TE S T 3 .P A U S E 4 .C AN C E L
1 .S E T U P
Figure 3.3.1.1 menu
Note: After entering the menu, the printer will exit the menu automatically
if the menu is not operated in two minutes.
2) Press the button for a short time to switch to “SETUP” option.
Then press the button for a long time and release it after the green LED flashes to select the option and enter configuration menu. Press the button for a short time to switch the menu to “SERIAL COM” option as shown in figure 3.3.1.2 and then press the button for a long time to enter the submenu.
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Figure 3.3.1.2 configuration menu
3) Press the button for a short time to switch the submenu to
“BAUDRATE” option as shown in figure 3.3.1.3.
1.BAUDRATE
2.DATA BIT
3.STOP BIT
4.PARITY
1.BAUDRATE
Figure 3.3.1.3 serial configuration menu
Press the button for a long time to enter baud rate configuration option as shown in figure 3.3.1.4. At this time, what is displayed on the LCD is the parameter being used now. If you do not want to change the parameter, press the button for a long time to exit the option; if you want to change the parameter, press the button for a short time to modify it.
Figure 3.3.1.4 submenu of serial baud rate
4) Repeat step 1-3 to change other parameters of the serial port.
5) Save the modified parameters. Switch the menu to “SAVE ALL”
option and press the button for a long time to save the modified
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parameters. The printer will restart automatically after the saving to validate the parameter changes. (Remarks: if “SAVE ALL” option is not executed, the printer will not save the setting and will execute the previous configuration parameters when powered on next time).
6) If you want to discard your changes, choose “EXIT” directly to
exit. Configuring other parameters is similar to the process described above, which can be operated according to the menu prompts.
3.3.2 Detailed parameter setting range
Adjustment object Setting range Remarks
Paper type
CONTINOUS
MARK
WEB
CONTINOUS: continuous paper MARK: marked paper WEB: label paper, please see Appendix 1.2 Technical specifications of paper for details.
Paper out mode
REWIND TEAR OFF PEEL OFF
CUTTER
The peel off module and cutter are optional.
Print darkness 00—30
Set the print darkness as low as possible on condition that the print effect is acceptable so as to ensure the lifetime of print head.
Print speed (unit: IPS) 3-6
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3.4 Print head pressure adjustment
The print head pressure adjusting device is configured with two print
Vertical position
adjustment (unit: dots)
-120-+120 For adjustment effect, please
refer to 3.6 Print position adjustments.
Horizontal position
adjustment (unit: dots)
-9999-+9999
Tear-off position
adjustment (unit: dots)
-120-+120
Time
00-23
Supported display format MM/DD/YY 24HR MM/DD/YY 12HR DD/MM/YY 24HR DD/MM/YY 12HR
00-59
Date
00-99 01-12 01-31
Paper calibration None
The printer feeds paper and at the same time rectifies the sensor parameters in order to adapt to the paper.
Serial port configuration
Baud rate
110, 300, 600, 1200, 2400, 4800, 9600, 19200, 38400, 57600, 115200
Data bit (unit: bit)
7 bit, 8 bit
Stop bit (unit: bit)
1 bit, 2 bit
Parity NONE, ODD, EVEN
Handshake signal
Hardware
handshake,
software handshake
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head pressure adjusting knob, and every knob has 3 levels, indicating different print head pressure. When turning the knob clockwise, both the number of level and the pressure of print head increase (see figure 3.4.1). The default pressure level is generally at level 3, which does not need to be changed during normal printing.
Figure 3.4.1
The pressure level needs to be changed under the following conditions:
1) When the print head pressure cannot meet the requirement (the ribbon cannot be rewound smoothly, for example), turn the print head pressure adjusting knob to increase the pressure;
2) Different levels can be selected when using label paper of different widths for printing (just for reference, see the table below).
Label paper width Levels on the left Levels on the right
25mm 1 1
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Caution:
Set the print head pressure to a lower level as long as the print quality is acceptable.
3.5 Sensor position adjustment
When marked paper is used or marked paper width is changed, the sensor position can be adjusted according to the following steps:
1) Measure the required sensor position in advance based on the mark position of media;
2) Push the spanner in the direction indicated by the arrow on the sensor cover board, and then turn to take off the sensor cover board (see figure 3.5.1);
3) Pull or push the sensor to the required position (as shown in the figure);
4) Press down the top cover board spanner and install the top cover board.
Figure 3.5.1
51mm 2 2
110mm 3 3
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3.6 Print position adjustment
1) Adjust vertical print position
When the situation like figure A or B occurs, adjust the vertical print position to figure C. (For the detailed adjustment method, please refer to 3.3.1 Button menu settings).
Figure 3.6.1
Caution:
n Figure A indicates that the print position is upper than the
correct position. Adjust it in the negative direction (The data symbol in the option “Vertical position adjustment” is “+”);
n Figure B indicates that the print position is lower than the
correct position. Adjust it in the positive direction. (The data symbol in the option “Vertical position adjustment” is “-”).
2) Adjust horizontal print position
When the situation like figure D or E occurs, adjust the horizontal print position to figure F (For the detailed adjustment method, please refer to 3.3.2 Detailed parameter setting range).
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Figure 3.6.2
Caution:
n Figure D indicates that the print position is on the left of the
correct position. Adjust it in the positive direction (The data symbol in the option “Horizontal position adjustment” is “+”);
n Figure E indicates that the print position is on the right of the
correct position. Adjust it in the negative direction. (The data symbol in the option “Horizontal position adjustment” is “-”).
3) Adjust tear-off position
When the situation like figure G or H occurs, adjust the tear-off position to figure J. (For the detailed adjustment method, please refer to 3.3.2 Detailed parameter setting range).
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Figure 3.6.3
Caution:
n Figure G indicates that the tear-off position is upper than the
correct position. Adjust it in negative direction; (The data symbol in the option “Tear-off position adjustment” is “-”);
n Figure H indicates that the tear-off position is lower than the
correct position. Adjust it in positive direction. (The data symbol in the option “Tear-off position adjustment” is “+”).
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4 Routine maintenance
Clean the print head, platen roller and sensor every month according to the following steps. If the printer works in a tough environment, the maintenance times can be properly increased.
4.1 Cleaning print head
When any of the following cases occurs, the print head should be cleaned:
Ø Printout is not clear; Ø Feed or retract paper with big noise; Ø Something else sticks onto the print head.
Follow the steps below to clean the print head:
1) Turn off the printer and open the top cover;
2) Lift up the top cover and find the print head. Wait for print head to cool down completely if it has just finished the printing;
3) Wipe off the dust and stains on the surface of the print head with alcohol cotton ball (it should be wrung out);
4) Wait for 5 to 10 minutes until the alcohol evaporates completely, press down print head module, and close the top cover.
4.2 Cleaning the sensor
When any of the following cases occurs, the mark sensor should be cleaned:
Ø During printing, the printer sometimes misinforms paper end; Ø The printer does not alarm when paper end; Ø The printer cannot identify marks effectively.
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Follow the steps below to clean the mark sensor:
A. Transmissive sensor
1) Turn off the printer and open the top cover;
2) Wipe off the dust and stains on the surface of the
transmissive sensor with alcohol cotton ball (it should be wrung out);
3) Wait for 5 to 10 minutes until the alcohol evaporates
completely, and close top cover.
B. Reflective sensor
1) Turn off the printer and open the top cover;
2) Find the reflective sensor and take off the top cover board of
it;
3) Wipe off dust and stains on the surface of sensor with alcohol
cotton ball (it should be wrung out);
4) Wait for 5 to 10 minutes until the alcohol evaporates
completely, close the top cover board of the sensor, and close the top cover.
4.3 Cleaning platen roller
When any of the following cases occurs, the platen roller should be cleaned:
Ø Printout is not clear; Ø Feed and retract paper with big noise; Ø Something else sticks onto the platen roller.
Follow the steps below to clean the platen roller:
1) Turn off the printer and open the top cover;
2) Uplift the top cover and find the platen roller. Wait for the platen
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roller to cool down completely if it has just finished printing;
3) Wipe off the dust and stains on the surface of the platen roller with alcohol cotton ball (it should be wrung out) while turning the platen roller;
4) Wait for 5 to 10 minutes until the alcohol evaporates completely, and close the top cover.
Caution
n Before starting routine maintenance of printer, make sure the
printer is turned off;
n Do not touch the surface of print head with hands or metal. Do
not use forceps in case it scratches the surface of the print head, platen roller and sensor;
n Do not use organic solvent like gasoline, acetone etc. to clean
the print head or platen roller;
n Do paper calibration again after cleaning the paper end sensor; n Please wait for alcohol to evaporate completely before starting
printing.
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5 Troubleshooting
When the printer has a malfunction, please handle it with reference to this charter. If it still can not be cleared, please contact SNBC or your local dealer.
5.1 Troubleshooting
The error LED flashes and the buzzer beeps when an error or exceptional status occurs. At this time, the printer stops the printing. Please handle it with reference to the following method:
Error indication mode:
Error message
Buzzer Error LED LCD
Print head up 2 beeps Flash 2 times circularly
Display LOGO and “COVER OPEN”
Paper end 3 beeps Flash 3 times circularly
Display LOGO and “PAPER END”
Ribbon out 4 beeps Flash 4 times circularly
Display LOGO and
“RIBBON OUT” Abnormal temperature of print head
No beep Flash 5 times circularly
Display LOGO and
“PRINT HEAD TOO
COLD OR HOT” Mark location failure
No beep Flash 6 times circularly
Display LOGO and
“MARK ERROR”
Mark calibration error
No beep Flash 7 times circularly
Display LOGO and
“CALIBRA
TION FAILED”
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Troubleshooting methods:
Error LED
status
Reason analysis Solutions
Print head up
Print head is lifted up.
Please press down the print
head. The micro switch has a failure.
Contact the maintainer.
Paper end
Paper roll is used up or no paper roll is installed.
Install a paper roll.
Paper jam Clear the paper jam. Paper roll surface is dirty or damaged.
Please skip the dirty or
damaged part. Paper roll breaks away
from the mark sensor.
Install a paper roll again.
The surface of mark sensor is dirty.
Clean mark sensor surface.
The position of reflective sensor is not correct.
Adjust the sensor position
according to the description in
3.5. Paper roll type does not match with mark sensor type.
Set the paper type in printer driver to make it consistent with actual paper type.
Lack of ribbon
Ribbon is used up Install ribbon Ribbon is jammed Clear up the ribbon Ribbon sensor has failures Replace the ribbon sensor
Print head temperature abnormal
Operating environment temperature is too high, causing overheating print head.
Please improve ventilation condition. The printer can return to normal with the fall of temperature.
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Print darkness is too high.
Lower the print darkness properly.
Paper is jammed in the path, causing heat accumulation and overheating print head.
Clear paper jam. Check if the print head test pattern is normal or not after the temperature of print head drops. If normal, the printer can continue to work; otherwise please replace the print head.
Mark location failure or mark calibration failure
Paper type does not match with sensor type.
Set the paper type in printer driver to make it consistent with
actual paper type. Something wrong with marked paper (for example: no mark or unclear mark)
Use the required media.
Mark height is less than the required height.
Table 5.1.1
5.2 Print quality problems
Malfunction Reason Solution
Printout is unclear or has stains.
Print head or platen roller is dirty.
Clean the print head or platen roller.
Paper does not meet the requirement.
Use recommended paper.
Print darkness is too low.
Increase print darkness.
Paper is not installed correctly.
Install paper roll correctly.
Table 5.2.1
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Appendix
Appendix 1 Technical specification
Appendix 1.1 Main technical specifications
Item
BTP-3200E
parameter
BTP-3300E
parameter
Printing
Resolution 203DPI 300DPI Print method Thermal/Thermal transfer Print width (Max.)
104mm 106mm
Print speed (Max.)
152mm/s 102mm/s
CPU 32bit RISC microprocessor
Memory
FLASH: 4MB SDRAM: 64MB Extended FLASH: it can be extended to
8MB. Print head temperature detection
Thermal resistor
Print head position detection
Micro switch
Paper mark detection
Photoelectric sensor
Paper existence detection
Photoelectric sensor
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Communication interface
USB interface or USB interface +
optional interface;
Optional interface: serial interface,
CENTRONICS parallel interface,
Ethernet interface and WLAN interface.
Media
Paper type
Continuous paper, label paper, marked
paper, etc. Paper roll OD (Max.)
127mm (5 inches)
Paper roll width (Max.)
120mm
Paper roll ID 12.5mm (0.5 inch)/25mm (1 inch) Paper out mode Tear-off, peel-off, cutter, etc.
Character Barcode Graphics
Character enlargement/rot ation
Support four types of rotation printing (0°,
90°, 180°, 270°)
Bitmap fonts can be enlarged up to 10
times. Vector fonts can be zoomed without scale.
Character set
7 bitmap fonts and 1 vector font are built-in. User-defined bitmap and vector fonts can be downloaded into the printer.
Graphics
Plain bitmaps in binary system, HEX, PCX, BMP and IMG files can be downloaded to FLASH or RAM.
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Barcode
1D barcode: Code39, Code93, Codabar, Code128(Subsets A, B, and C), EAN-13, EAN-8, UPC-A, UPC-E, UPC/EAN Extensions, Planet Code, Standard 2 of 5, Industrial 2 of 5, Interleaved 2 of 5, LOGMARS, GS1 DataBar (RSS) 2D barcode: PDF 417, MicroPDF417, QR Code, DataMatrix, MaxiCode, GS1 Composite
Operation interface
Button, LED, LCD
1 button, 1 LED,1 LCD
Power adapter
Input
AC 110240V, 50/60Hz
Output DC 24V, 2.5A
Environmental requirements
Operating environment
+5℃~45, 20%90%(40)
Storage environment
-40℃~60, 20%93%(40)
Physical features
Overall size 216(W)x 306(D)x185mm(H) Weight About 3.45Kg
Table appendix 1.1.1
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Appendix 1.2 Technical specifications of paper
1) Specifications of continuous paper (unit: mm)
Type Illustration Index
Continuous paper without adhesive
Print paper
width: 18≤a≤120
Continuous paper with adhesive
Base paper
width: 18≤a≤120
Print paper
width: 18≤b≤118
Paper margin width: c 1
Table appendix 1.2.1
2) Discontinuous paper specifications (unit: mm)
Type Illustration Index
Discontinuous label paper with adhesive
Base paper width: 18≤a≤120 Paper margin width: b≤1 Label width: 18≤c≤118 Label height:: d≥10 Gap width: e≥2
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Discontinuous punched paper without adhesive
Punched paper width: 18≤a≤120 Punched paper height: b≥10 Detection hole position: c≤a/2 Detection hole width: d≥5 Detection hole height: e≥2
Discontinuous marked paper without adhesive
Marked paper width: 18≤a≤120 Marked paper height:
b≥10 Mark position: c≤a/2 Mark width: d≥10 Mark height: e≥4
Table appendix 1.2.2
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Appendix 2 Self-test page
Self-test page includes printer configuration information, printer internal fonts and print head test information. The printer configuration information and printer internal fonts reflect the current internal configuration of the printer, and the print head test information reflects the status of the print head.
Printer configuration information
Printer configuration information (BPLZ II) (this information is related to the configuration of the printer.)
PRINTER CONFIGURATION BTP-3200E……………………..……….. MODEL
FV2.000…………………………………. MAIN FIRMWARE 7…………………………………………. DARKNESS +0……………………………………….. TEAR OFF TEAR OFF……………………………… PRINT MODE CONTINUOUS…………………..……... MEDIA TYPE MEDIA…………………………………. SENSOR TYPE MANUAL………………………………. SENSOR SELECT DIRECT-THERMAL…………………… PRINT METHOD 56……………………………………….. PRINT WIDTH 640…………………………………… LABEL LENGTH 11IN 300MM…………………………… MAXIMUM LENGTH CONNECTED………………………….. USB COMM NONE…………………………………… PARALLEL COMM 115200…………………………………... BAUD
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8 BITS…………………………………… DATA BITS NONE…………………………………… PARITY HARD…………………………………… HOST HANDSHAKE NONE…………………………………… PROTOCOL <~> 7EH…………………………… CONTROL CHAR
<^> 5EH………………………….... COMMAND CHAR
<,> 2CH…………………………… DELIM. CHAR NO MOTION……………………………. MEDIA POWER UP NO MOTION……………………………. HEAD CLOSE DEFAULT……………………………….. BACKFEED +0………………………………………… LABEL TOP +0………………………………………… LEFT POSITION 152mm/s…………………………………. PRINT SPEED 152mm/s…………………………………. FEED SPEED 152mm/s…………………………………. BACKFEED SPEED 203DPI…………………………………... RESOLUTION 16360K………………………………….R: RAM 1472K…………………………………...E: ONBOARD FLASH NONE…………………………………….. FORMAT CONVERT 0123456789………………………………. SERIAL NUMBER
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Appendix 3 Print and paper out position
Figure appendix 3.1
Caution
n To take marked paper for example, the figure above explains
the print and paper out position;
n Discontinuous paper locates by the front edge of the mark; n Refer to Section 3.6 to adjust the print and paper out position.
Appendix 4 Communication interface
Appendix 4.1 Serial interface
1) Interface signal
Pin Signal name Signal direction
Function
1 None 2 RXD Input Data input 3 TXD Output Data output 4 DTR Output Data terminal ready 5 SG Signal ground 6 DSR Input Data device ready 7 RTS Output Request transmission 8 CTS Input Allow transmission 9 FG Frame ground
Table appendix 4.1.1 printer signal and status
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2) Wiring diagram
PC Printer TXD---------------RXD RXD---------------TXD CTS----------------RTS RTS----------------CTS SG -----------------SG
Caution
n The following connection method can be used, which only
needs 3 wires. This method applies to small data amount or XON/XOFF flow control:
PC Printer TXD---------------RXD RXD---------------TXD SG ----------------SG
Appendix 4.2 Parallel interface
Parallel interface works under IEEE1284 compatible mode.
Pin Definition Description
Pin Definition
Description
1 Input /STROBE 13 Output SELECT 2 Input Data0 14 Input /AutoFd 3 Input Data1 15 Not defined
NC
4 Input Data2 16 -
Logic Ground
5 Input Data3 17 - Chassis Ground 6 Input Data4 18 - Vcc 7 Input Data5 19 ~ 30
- Signal Ground 8 Input Data6 31 Input /Init 9 Input Data7 32 Output /Fault
10
Output /ACK 33 - Ground
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11
Output BUSY 34 ~ 35 Not defined
/NC
12
Output PError 36 Input /SelectIn
Table appendix 4.2.1 parallel signal list
Caution
n In the process of data transmission, the host computer should
not ignore the Busy signal; otherwise the print data may be lost;
n Parallel interface signal adopts TTL level. Ensure the rise and
fall time of host computer is not longer than 0.5ms when it is used.
Appendix 4.3 USB interface
USB interface meets USB1.1 protocol standard and is optional. USB interface transmits signal and power via a four–wire cable, as shown in the following figure:
Figure appendix 4.3.1 USB cable
Wire D+ and D- in figure appendix 4.3.1 are used for signal transmission, and the VBUS is +5V.
Appendix 4.4 Ethernet interface
Ethernet interface meets the standard communication protocol of 10/100M BASE-T in IEEE802.3 and is optional.
PIN Signal name Signal direction
Function
P1 TX+ Output + Difference data signal output+ P2 TX- Output - Difference data signal output-
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P3 RX+ Input + Difference data signal input+ P4 Reserve —— —— P5 Reserve —— —— P6 RX- Input - Difference data signal input­P7 Reserve —— —— P8 Reserve —— ——
G+ VCC power SPEED_LED power
G- SPEED_LED output SPEED LED signal Y- LINK_LED output LINK LED signal
Y+ VCC power LINK_LED power
Table appendix 4.4.1 Ethernet signal list
Appendix 5 Operation guide for paper loading under peel-off mode (optional)
When using label paper with adhesive, the user can refer to “2.4 Installing paper roll” for installation, and the paper out mode can be set to peel-off mode. When peel-off mode is selected, follow the steps below to load paper:
1) Remove several labels on the front of label paper, ensure the front of base paper is flush, and pull the peel-off turning board outward (see figure appendix 5.1);
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Figure appendix 5.1
2) Pass the base paper through the peel-off module according to the path shown in the figure (see figure appendix 5.2);
Figure appendix 5.2
3) Push the peel-off turning board back into place and keep the base paper in tension state to end paper loading.
4) When the printer is working, it peels labels off the base paper and sends each label out one by one. After the user takes the label away from the printer, the printer will continue to execute the next command.
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