Page 1
USER’S MANUAL
Embedded Thermal Printer
BK-C310
Shandong New Beiyang Information Technology Co., Ltd.
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BK-C310 User’s Manual
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Declaration
Information in this document is subject to change without notice. SHANDONG NEW BEIYANG
INFORMATION TECHNOLOGY CO., LTD. (hereinafter referred to as “SNBC”) reserves the right to
improve products as new technology, components, software, and hardware become available. If users
need further data about these products, please feel free to contact SNBC or your local dealer.
No part of this document may be reproduced or transmitted in any form or by any means for any purpose
without the express written permission of SNBC.
Copyright
Copyright © 2015 by SNBC
Printed in China
Version 1.0
Trademark
Registered trademark of SNBC: .
Warning and caution
Warning: Items shall be strictly followed to avoid injury or damage to body and equipment.
Caution: Items with important information and prompts for operating the printer.
Caution: Thermal elements. No touching.
Warning: Do not touch equipment to avoid damaging it for static electricity.
SNBC has passed the following certifications:
ISO9001 Quality Control System Certification
ISO14001 Environmental Management System Certification
OHSAS18001 Occupational Health and Safety Management System Certification
IECQ QC 080000 Hazardous Substance Process Management System Certification
Contact us:
Address: No.169 huoju road, high-tech zone, Weihai, China
Hot line: 400-618-1368 800-860-1368
Fax: +86-631-5656098
PC: 264209
Website: www.newbeiyang.com.cn
The product has passed the following safety certifications:
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Safety instructions
Before installing and using the printer, please read the following items carefully:
1) Install the printer on a flat and stable surface;
2) Reserve adequate space around the printer so that convenient operation and maintenance can be
performed;
3) Keep the printer far away from water source, and do not expose the printer to direct sunlight, strong
light and heat;
4) Do not use or store the printer in a place exposed to high temperature, high humidity or serious
pollution;
5) Do not place the printer in a place exposed to vibration or impact;
6) No condensation is allowed to the printer. In case of such condensation, do not turn on the power
until it has completely gone away;
7) Connect the printer power to an appropriate grounding outlet. Avoid sharing one electrical outlet with
large power motors or other devices that may cause the fluctuation of voltage;
8) Disconnect the power when the printer is deemed to idle for a long time;
9) Don’t spill water or other electric materials into the printer (e.g. metal). In case this happens, turn off
the power immediately;
10) Do not allow the printer to start printing when there is no recording paper installed; otherwise the
print head and platen roller will be damaged;
11) To ensure quality print and normal lifetime, use recommended paper or its equivalent;
12) Shut down the printer when connecting or disconnecting interfaces to avoid damages to control
board;
13) Set the print darkness to a lower grade as long as the print quality is acceptable. This will help to
keep the print head durable;
14) Do not disassemble the printer without permission of a technician, even for repairing purpose;
15) Keep this manual safe and at hand for reference purpose.
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Revision History
Date
Version
Description
Author
2015-1-22
V1.0
Initial version.
Mr.Wang Qingfeng
Mr.Yu Yan
Mr. Feng Ning
Mr. Xu Shanhua
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Content
1 Summary ..............................................................................................................................................- 1 -
1.1 Brief introduction ............................................................................................................................- 1 -
1.2 Main features .................................................................................................................................- 1 -
2 Main technical index ..........................................................................................................................- 3 -
2.1 Technical specification ..................................................................................................................- 3 -
2.2 Paper Specification........................................................................................................................- 5 -
3 Structure and functions .....................................................................................................................- 8 -
3.1 Appearance ...................................................................................................................................- 8 -
3.2 External dimension ........................................................................................................................- 9 -
3.3 Print unit and controlling parts ....................................................................................................- 10 -
3.3.1 Exterior of print unit and controlling parts ..........................................................................- 10 -
3.3.2 Modules of print unit ...........................................................................................................- 10 -
3.4 Presenter .....................................................................................................................................- 11 -
4 Installation and suggestion .............................................................................................................- 12 -
4.1 Unpacking ....................................................................................................................................- 12 -
4.2 Adjust the paper guide block .......................................................................................................- 12 -
4.3 Adjust the position of mark sensor ..............................................................................................- 13 -
4.4 Connect the power adapter .........................................................................................................- 15 -
4.5 Connect interface cable...............................................................................................................- 16 -
4.5.1 Connect USB interface cable .............................................................................................- 16 -
4.5.2 Connect serial interface cable ............................................................................................- 16 -
4.5.3 Connect paper near end sensor cable...............................................................................- 18 -
4.6 Install and load the paper roll ......................................................................................................- 18 -
4.6.1 Steps to install the paper roll ..............................................................................................- 18 -
4.6.2 Semi-automatic paper loading ...........................................................................................- 19 -
4.7 Install the printer ..........................................................................................................................- 20 -
4.7.1 Notices ................................................................................................................................- 20 -
4.7.2 Printer fixing ........................................................................................................................- 20 -
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4.7.3 Operation space .................................................................................................................- 21 -
4.8 Install Windows driver .................................................................................................................- 22 -
4.8.1 Typical installation ..............................................................................................................- 22 -
4.8.2 Advanced installation..........................................................................................................- 24 -
5 Routine maintenance .......................................................................................................................- 27 -
5.1 Clean the mark sensor ................................................................................................................- 27 -
5.1.1 Clean the left/right mark sensor on thermal side ...............................................................- 28 -
5.1.2 Clean the middle mark sensor on thermal side .................................................................- 29 -
5.1.3 Clean the mark sensor on non-thermal side......................................................................- 30 -
5.2 Clean the print head and the platen roller ..................................................................................- 31 -
5.3 Clean the retraction sensor .........................................................................................................- 32 -
5.4 Clean the paper loading sensor ..................................................................................................- 32 -
5.5 Clear the jammed paper in the cutter .........................................................................................- 32 -
5.6 Clear the jammed paper in the presenter ...................................................................................- 33 -
6 Troubleshooting and maintenance ................................................................................................- 34 -
6.1 Errors and settlement ..................................................................................................................- 34 -
6.2 Solution for common errors .........................................................................................................- 35 -
6.2.1 Problems during paper loading ..........................................................................................- 35 -
6.2.2 Problems during printing ....................................................................................................- 35 -
6.2.3 Problems during paper output ............................................................................................- 36 -
6.2.4 Other problems ...................................................................................................................- 36 -
Appendix ................................................................................................................................................- 37 -
Appendix 1 Self-test page .................................................................................................................- 37 -
Appendix 2 Software program...........................................................................................................- 40 -
Appendix 3 Optional parts .................................................................................................................- 41 -
Appendix 3.1 Buffer module .........................................................................................................- 41 -
Appendix 3.2 Components of paper roll shaft module ................................................................- 42 -
Appendix 4 Safety parts list ...............................................................................................................- 44 -
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1 Summary
1.1 Brief introduction
BK-C310printer is a high performance thermal printer equipped with cutter and presenter, it can accept
up to 300mm paper roll and the widest print width is 80mm. It can be widely used in various fields like
finance, retail, lottery, etc.
BK-C310 consists of the following modules:
Thermal printing unit
Presenter
Paper holder
Control board
Cutter
BK-C310 can be connected with other device by USB interface or serial interface. Drivers for Windows
2000/XP/2003/Vista/2008/Win7/Win8/Win8.1, Windows XP Embedded operating systems and the
software development kit based on DLL are available, as well as the CUPS drivers for Linux system.
1.2 Main features
Printing
High-speed
Low-noise thermal printing
High reliability
Presenter
Paper holding
Paper retraction
Paper ejection
Note: The Presenter is a paper accommodation mechanism and locates at the front end of the
printer;
Special functions
Anti-jam
Anti-pull
Detect the last ticket
Applications
Command set is compatible with ESC/POS standard;
Characters handling: zoom 1 to 6 times horizontally or vertically, rotation print (0°, 90°, 180°,
270°), bold, black/white reverse, underline, upside-down print;
Barcode print: print barcode by commands in horizon and vertical direction;
Character size (Font A or Font B) can be set by commands;
Can repeat printing by macro definition.
Printer maintenance
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Replace paper roll easily;
The top cover of printer can be opened, which is convenient for maintenance;
The top cover of Presenter module can be opened, which is convenient for maintenance;
Characteristics and parameters can be set by software;
Single USB interface or single serial interface is optional;
Mark identification and checkout;
Lower mark sensor for non-thermal side is adjustable;
Semi-auto paper loading;
Firmware can be updated on-line.
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2 Main technical index
2.1 Technical specification
Items
Parameter
203DPI model
Printing
Print method
Direct thermal line
Resolution
203×203DPI
Paper width
48~82.5mm
Print width
Maximum:80mm(3.2 "); default: 80mm
Maximum: 640 dots
Ticket length
70mm-350mm
Print speed
130mm/s (Max.)
RAM memory
8MB SDRAM
Flash memory
2/4MB
Print head temperature detection
Thermal resistor
Print head position detection
Micro switch
Paper /Mark detection
Photoelectric Sensor
Paper near end detection
Photoelectric Sensor
Communication interface
USB2.0
Barcode
Fonts
Graphics
Barcode
1-D barcode: UPC-A, UPC-E,JAN8 (EAN8), JAN13
(EAN13), CODE 39, CODE 93, CODE 128, ITF,
CODABAR
2-D barcode: PDF417,QR,Maxicode,2D GS1
Fonts
Standard ASCII, compressed ASCII
Optional Asian character set(Simplified Chinese,
traditional Chinese, Japanese, Korea)
Fonts Process
All fonts can be enlarged 1 to 6 times vertically and
horizontally respectively, Rotation Print (0°, 90°, 180°,
270°),Bold, white/black reverse, underline, upside-down
Graphics
Support bitmap to be downloaded to RAM and FLASH
Support direct bitmap print
Media
Paper type
Continuous paper/marked paper
Paper roll OD
250mm
Paper roll ID
25.4mm
Thickness
0.05mm-0.1mm
Thermal layer
Outward/Inward
Power
consumption
24VDC input / room temperature /
rated current
2.5A(standard test environment ,12.5% duty ratio)
PRESENTER
Presenter paper output detection
Mechanical photoelectric sensor
Presenter paper output speed
150mm/s
Presenter paper pull detection
No
Presenter paper jam detection
Photoelectric sensor
Presenter paper retraction
detection
No
Presenter paper retraction speed
150mm/s
Presenter paper output mode
Paper holding/Paper retraction/Paper ejection/Order
control/Close (optional)
Reliability
Print head lifetime
150KM (recommend paper，standard test environment，
12.5% duty ratio)
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Items
Parameter
203DPI model
Cutter lifetime
1 million cuts (recommend paper ， standard test
environment)
MTBF of main control board
360,000 hours
MCBF
7000000 lines
Environment
Operation environment
Operation environment（no power）：0～ 50℃，20～
90%RH（40℃）
Operation environment（include power）：0～45℃，20
～90%RH（40℃）
Storage environment
Temperature:-25°C ～60°C
Humidity: 15%～ 98% RH(40°C)
Physics
Character
Overall size
116(W) x 146.8(L) x 76.7(H)mm(mechanism module,
excluding paper holder)
Weight
1.5kg
Table 2.1 Technical specification
Caution:
DPI: dots printed for each inch. (One inch is about 25.4mm)
The real print speed is related with data transmission speed, speed darkness, print duty, control
commands and input voltage, which may be lower than that in above table.
PRESENTER is a mechanism accommodating paper, and locates at the front of the printer.
The relationship between the working status of print unit and the environment is shown in the figure:
Fig. 2.1-1 Relationship between working status of print unit and environment
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2.2 Paper Specification
Paper type: Continuous /marked paper
Paper supply method: Paper roll
Paper width: 48-82.5mm
Paper weight: 45g～100g
Thermal layer: Outward/Inward
Paper roll specification:
Optional ID of paper roll core: ф10, ф18, ф25, ф40mm
Minimum ID of paper roll: ф16, ф24, ф31, ф46mm
Maximum OD of paper roll: ф300mm
Paper rollOD
Paper rollID
Paper roll
coreID
Fig. 2.2-1 Paper roll diagram
Note: The supported paper thickness and paper roll diameter is as followings when there is Presenter
module:
Paper thickness
Minimum paper roll ID
Remarks
45-80 um
Ф16
Outward paper
80-100 um
Ф31
45-100 um
Ф16
Inward paper
Recommended paper
Recommended continuous paper:
Paper type
Manufacturer
FD200
OJI Paper CO., LTD.
FD210
OJI Paper CO., LTD.
ADP78
OJI Paper CO., LTD.
PD150R
OJI Paper CO., LTD.
Table 2.2-1 Recommended paper
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Recommended marked paper:
The marked paper should meet the following requirement besides that of standard paper:
Mark position
There are three positions for mounting the mark sensor on the thermal side, and the left
and the right positions can be adjusted along with the paper guide block while the middle
position is fixed. The position for mounting the mark sensor on the non-thermal side is
continuously adjustable. The above mark sensor has requirements for the mark position,
referring to the Fig. 2.2-2;
In using marks, it is recommended to use the following parameter:
L1 mark width: 8mm≤L1≤paper width
L2 mark width:: 4mm≤L2≤8mm
The reflectivity of marks is less than 15%; The reflectivity of other part of the ticket
within mark width along paper feed direction is over 75%.There should not be any
characters, graphics as advertisement between marks space
Fig. 2.2-2 Mark position diagram
Caution:
Due to the dithering during paper feeding and tolerance of paper parameters, the mark positioning
position may have a tolerance of ± 1mm.
Only one mark sensor is mounted on the non-thermal side when the printer is delivered from the
factory (default position is on the non-thermal side of paper path) and the mark sensor position is
continuously adjustable.
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Fig. 2.2-3 Mark sensor
1- Right mark sensor on the thermal side
2- Left mark sensor on the thermal side
3- Middle mark sensor on the thermal side
4- Mark sensor on the non-thermal side
Caution:
The mark sensor on non-thermal side is the default sensor when delivery from the factory, and the
middle mark sensor on thermal side is used as paper feeding sensor;
The middle mark sensor on thermal side is optional, while only one of the other three sensors can
be installed.
Caution:
Please use the recommended paper or its equivalents. Using other types of paper may affect print
quality and reduce the print head lifetime;
Do not paste the paper to the shaft core;
If the paper comes in contact with chemical or oil, it may discolor or be less heat sensitive, which
will greatly affect the print quality;
Do not rub the paper surface with a nail or hard metal. Otherwise it may discolor;
When the temperature goes up to 70℃, paper will discolor. So please be careful to the effect of
temperature, humidity and sunlight in environment.
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3 Structure and functions
3.1 Appearance
Fig. 3.1-1 BK-C310 printer appearance
1 —Button
2 —Buffer module (optional)
3 — Button for opening and closing the top cover
4 —Paper near sensor socket
5 —Paper guide block
6 —Communication interface (USB or serial interface is optional)
7 —Power interface
8—Paper exit
9—Presenter
10 —Print module
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3.2 External dimension
Overall size of the printer
Fig. 3.2-1 Overall size of printer with buffer
Fig. 3.2-2 Overall size of printer without buffer
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3.3 Print unit and controlling parts
The controlling parts include circuit board and corresponding adjustment buttons and interfaces.
3.3.1 Exterior of print unit and controlling parts
The print unit consists of print mechanism and cut mechanism, referring to the fig.3.3-1:
Fig.3.3-1 Print unit and controlling parts
1 —Feed/Cut button
2 —Error LED
3 —Power LED
4 —Paper near sensor socket
5 —Paper guide block
6 —Communication interface (USB or serial interface is optional)
7 —Power interface
8—Button for opening and closing the top cover
9—Paper entry
Note: The power cord connected with power interface 7 has power.
3.3.2 Modules of print unit
Feed/Cut button
Print self-test page: keep pressing the FEED button while turning on the power for 1s, the
printer will print the self-test page;
Feed paper: under normal conditions, press the FEED / CUT button, the printer will feed
paper, and the printer will stop feeding paper when release the FEED / CUT button. During
paper feeding, the Presenter will start when the paper head enters the Presenter, and the
Presenter will stop running when the paper head is held by the Presenter;
Cut paper: the printer will cut paper if press the FEED / CUT button for two times
continuously.
Caution:
The printer will not run when press the FEED button under error status.
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Button for opening and closing the top cover
After pressing the button for opening and closing the top cover, the top cover module can be
opened for maintenance work, such as clear jammed paper jam, clean the print head/platen
rollers.
Power switch
Press “O” to turn off the power, or press “—”to turn on the power.
Error LED (Red)
Indicate different status of printer. Normally, it is off; under error status (like paper end), it will flash.
Note: Error LED also flashes when the printer executes macro definition.
Power LED (Green)
Indicate whether the power is on or not and it is always on when the printer is turned on.
Heating:
The print head and the motor gives out heat while using, please do not touch it just after operation.
3.4 Presenter
Fig. 3.4-1 Appearance of Presenter
1- Presenter FFC cable
2- Paper retraction sensor: Check whether the paper is retracted correctly during the process of
paper retraction.
3- Paper out sensor: Detect the status of print paper and confirm whether the print paper has
been taken away or not.
4- Presenter top cover: After pressing the snap-fit, the cover can be opened for clearing
Presenter jammed paper.
5- Paper outlet mouth.
6- Snap-fit for fixing the top cover.
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4 Installation and suggestion
4.1 Unpacking
Open the carton and check whether all items listed on the packing list are included or have any damages.
In case of damages or missing items, please contact your dealer or the manufacture for assistance.
4.2 Adjust the paper guide block
After unpacking the package, adjust the paper guide block to adapt to the corresponding paper width
before installing the printer.
BK-C310 can use paper of 48-82.5mm width. Adjust the paper guide block to the corresponding scale as
shown in the following figure. There are six scales: 82.5,80,76,70,56 and 48mm. Move the paper guide
block until its gap aligns with the round dot of target scale.
Fig. 4.2-1 Paper guide block adjustment diagram
Caution:
Refer to the following figure, release the screw fixing the paper guide block in counterclockwise
direction (do not need to remove the screw completely) before adjusting it, and then tighten the
screw after moving the paper guide block in place.
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Fig. 4.2-2 Adjust the screw fixing paper guide block
4.3 Adjust the position of mark sensor
There are four mark sensors onBK-C310 printer and their positions on the left/right side or
thermal/non-thermal side can be adjusted. Detail mounting positions please refer to the following figure:
Fig. 4.3-1Mounting positions of mark sensors
No. of mark
sensor
Name of mark
sensor
Adjustment method
1
Right mark sensor
on the thermal side
The sensors are installed on the left/right paper guide block, and
the adjustment method is the same as that of paper guide block.
Detail adjustment method refers to the adjustment method of
paper guide block.
2
Left mark sensor on
the thermal side
3
Middle mark sensor
on the thermal side
The mark sensor is fixed and its position is not adjustable.
4
Mark sensor on the
non-thermal side
The mark sensor position is continuously adjustable and the
adjustment method refers to the following contents of this section.
Table 4.3-1 Adjustment method of mark sensors
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When the marks are on the non-thermal side of paper, the mark sensor 4 on non-thermal side will be
used for detection. The position of mark sensor can be continuously adjusted in following steps:
1) Open the top cover of printer, and then remove the lower mark sensor cover as shown in
the Fig. 4.3-2.
Fig. 4.3-2 Remove the lower mark sensor cover
2) Adjust the lower mark sensor position to align it with the mark on paper as shown in the
Fig.4.3-3.
Fig. 4.3-3 Adjust the lower mark sensor position
3) Install the lower mark sensor cover and close the top cover after adjusting the lower mark
sensor in place.
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4.4 Connect the power adapter
1) Ensure the printer is turned off;
2) Insert the 2P power cord plug into the power interface of printer as shown in the Fig.4.4-1;
3) Connect the power adapter to an electrical outlet.
Fig. 4.4-1 Power adapter connection
Caution:
Use the power adapter recommended by the manufacturer;
Select appropriate power supply according to the power input parameters recommended by the
manufacturer;
Be careful to the angle of pin and socket while connecting or disconnecting the connector of power
adapter.
When connecting or disconnecting the connector of AC power adapter, always hold the connector
shell and don’t pull the cable forcibly.
Avoid dragging or pulling the cable of AC adapter, otherwise the cable may be damaged or broken,
and a fire and electric shocking may be caused accordingly.
Avoid placing the power adapter near an overheating device, otherwise the surface of cable may
melt and cause a fire or electric shock.
If leaving the printer idle for a long time, please disconnect the power adapter.
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4.5 Connect interface cable
BK-C310 communication interface is USB or serial interface (optional), and customer can choose the
interface according to actual usage.
4.5.1 Connect USB interface cable
1) Ensure the printer is turned off;
2) Insert the USB cable into corresponding socket (only for printer configured with USB interface) as
shown in the Fig. 4.5-1;
3) Connect the other end of interface cable to the host.
Fig. 4.5-1 Connect USB cable
Caution:
Make sure the interface cable is connected in correct direction.
When connecting or disconnecting the interface cable, make sure to hold the plug shell instead of
dragging the cable forcibly.
4.5.2 Connect serial interface cable
1) Ensure the printer is turned off;
2) Insert one end of serial connecting cable into corresponding socket (only for printer configured with
serial interface) as shown in the Fig. 4.5-2;
3) Connect the straight-through cable to the serial connecting cable as shown in the Fig.4.6-3;
4) Connect the other end of straight-through cable to the host.
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Fig. 4.5-2 Connect the serial connecting cable to the printer
Fig. 4.5-3 Connect the straight-through cable to the serial connecting cable
Caution:
Make sure the interface cable is connected in correct direction;
When connecting or disconnecting the interface cable, make sure to hold the plug shell instead of
dragging the cable forcibly;
You must use the straight-through cable for cable connecting, otherwise the communication is
disabled;
Do not connect or disconnect the serial connecting cable before disconnecting the power supply.
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4.5.3 Connect paper near end sensor cable
Connect the paper near end sensor cable as shown in the following figure:
Fig. 4.5-4 Connect paper near end sensor cable
4.6 Install and load the paper roll
Before installing the paper roll, make sure the specification of paper roll is in conformity with
requirements of printer (refer to 2.2 Paper specification).
4.6.1 Steps to install the paper roll
The paper roll is easy to be installed on the BK-C310 printer, and the steps are as following:
1) Turn on the power, and then place the paper head in the paper feeding path as shown in the
Fig.4.6-1:
Fig. 4.6-1 Paper loading
2) When the paper sensor detects paper, the platen rollers will start rotation to complete the
semi-automatic paper loading.
Caution:
Before loading paper, cut the paper head trim according to the figure below:
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Fig. 4.6-2Paper head
Before loading paper, make the paper flat to ensure the paper be fed smoothly into the path.
Fig. 4.6-3 Radian of paper head
4.6.2 Semi-automatic paper loading
1) Turn on the power and the ERROR LED alarms for paper end;
2) Refer to Figure 4.6-4, push paper into the paper inlet for a certain distance, and release your hands
when the platen roller starts rotating and holds the paper.
3) The printer starts loading paper, and then the printer can execute print tasks after finishing loading
the paper and the paper head stops at the normal print position
Caution:
Push the paper into the paper feeding path with well-distributed and gentle force and try to make the
paper head parallel to the paper feeding path. If the angle between paper center line and the printer
center line is≤4°, it can guarantee that the paper jamming malfunction will not happen.
Fig. 4.6-4 Paper loading
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4.7 Install the printer
The operation of BK-C310embedded printer is reliable and easy, and it has good adaptability of
installation and good maintainability. It adopts modularization design and active connection, combining
with embedded installation; it also adopts flexible maintenance and operation points. Please refer to the
content in this section when designing the whole machine, in order to ensure the reliable and effective
work of BK-C310embedded printer.
4.7.1 Notices
Install the printer on a flat and stable place. Recommend adopting horizontal installation, and the
inclination angle should not exceed ±15° (paper feeding direction). Inclination in other directions is
not allowed;
The flatness of the surface for fixing the printer should be no more than 0.3mm;
Keep the printer far away from water source;
Do not place the printer in the place exposed to vibration and impact;
Ground the printer safely.
4.7.2 Printer fixing
Fig. 4.7-1 Printer fixing diagram
The positions of printer fixing holes refer to Fig. 3.2-1 or Fig. 3.2-2;
The screw length H is ≤bottom plate thickness h + 6mm;
For example, if the bottom plate thickness is 4mm, then the screw length is≤10mm.
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4.7.3 Operation space
Open the top cover: Press the center of button for opening/closing the top cover as shown in the
figure, then the top cover can be opened.
Fig. 4.7-2 Operation space for printer with standard paper holder
Retraction orifice: Used for retracting the tickets that not been taken away the users.
Fig. 4.7-3 Paper accommodation space inside the Presenter
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Fig. 4.7-4Presenter expanded paper accommodation space
Presenter paper accommodation space: The Presenter paper accommodation spaceis inside the
printer, it supports ticket with maximum length of 180mm; if the ticket length is longer than 180mm,
then space should be reserved at the bottom of printer.
Height of reserved space (H) ≥(Ticket length -180mm)/2。
4.8 Install Windows driver
As for the BK-C310 printer, drivers for Windows 2000/ Windows XP/ Windows server 2003/Windows
Vista/Windows Server 2008/Windows 7/Windows 8/Windows 8.1/ Windows XP Embedded operating
systems and the software development kit based on DLL are available, as well as the CUPS drivers for
Linux system.
Drivers’ installation steps are as following:
4.8.1 Typical installation
1) First run Setup.exe in the driver installation package, then read the relative software license
protocols. If you accept all the clauses, click “I Accept” and the “Next” button;
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2) Choose the printer type and name to be installed. If you set this printer as a default in the system,
choose the button “Set As Default Printer”, and then click “Next” button;
3) Select the Setup Type: “Typical” and click “Next”;
4) The driver identifies the current system type, and then click “Next” button;
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5) Set the printer port. Users should choose the installing port according to its use. Select “BYCOMx”
as driver (X equals to 1, 2, 3, 4, 5, 6, 7 or 8), choose the USB port “USB_BK-T1802_1”, and then
click “Install” to end the installation.
4.8.2 Advanced installation
Advanced installation is mainly used for the users who have special request to the printer driver. It adds
the functions which support the installation of several USB printers driver and set the driving mode with
the following steps:
1) First run Setup.exe in the driver installation package, then read the relative software license
protocols. If you accept all the clauses, click “I Accept” and the “Next” button;
2) Choose the printer type and name to be installed (take BK-BK-T1802 as an example). If you want
to set the printer as a default, choose “Set As Default Printer”;
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3) Choose the Setup Type: “Advanced” and click “Next”;
4) The driver identifies the current system type automatically, and then click “Next”;
5) Set the printer driving mode and printer port. The system supports several USB installation, then
click “Install” to end the installation;
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Notes:
The installation of USB driver has been finished during the process of installing the printer driver,
thus do not need to install the USB driver separately.
Ensure the following services start before printing:
Location: Computer Management -> Services and Applications -> Services
a) Print Spooler
b) Remote Procedure Call (RPC)
c) Remote Procedure Call (RPC) Locator
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5 Routine maintenance
Caution:
Before starting routine maintenance for the printer, make sure the power is turned off.
Do not touch the surface of print head with hands or metal. Do not use forceps so as to prevent print
head, platen roller and sensors being scratched.
Do not use organic solvents like gasoline, acetone and etc.
When cleaning print head or sensors, please wait for pure alcohol to evaporate totally before
starting printing.
It is recommended to do routine maintenance per month.
5.1 Clean the mark sensor
Distribution of BK-C310 mark sensors is as following:
Fig. 5.1-1Mark sensor
1- Right mark sensor on the thermal side
2- Left mark sensor on the thermal side
3- Middle mark sensor on the thermal side
4- Mark sensor on the non-thermal side
Caution:
The mark sensor on non-thermal side is the default sensor when delivery from the factory, and the
middle mark sensor on thermal side is used as paper feeding sensor;
The left and right mark sensors on thermal side are optional, customers can choose according to
actual need。
When the following case occurs, the mark sensor should be cleaned:
Cannot identify marks effectively.
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5.1.1 Clean the left/right mark sensor on thermal side
Cleaning steps for the left/right mark sensor on thermal side are as following:
1) Remove the buffer module, rear cover fixing screws and rear cover module in the order and
directions shown in the Fig. 5.1-2;
Fig. 5.1-2 Mark sensor cleaning
Caution:
Disconnect the mark sensor cables from the main control board after disassembling the modules
according to the above method.
2) Remove the paper guide fixing screws, transmission gear, protective plate and paper guide block
in the order and directions shown in the Fig. 5.1-3;
Fig. 5.1-3 Mark sensor cleaning
3) Wipe off the dust and stains on the surface of the sensors with soft alcohol cotton cloth (it should
be wrung out).Wait for 5-10 minutes until the alcohol evaporates completely, and then install the
parts in the reverse sequence.
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Fig. 5.1-4 Mark sensor cleaning
5.1.2 Clean the middle mark sensor on thermal side
Cleaning steps for the middle mark sensor on thermal side are as following:
1) Open the top cover as shown in the Fig. 5.1-5;
Fig. 5.1-5 Mark sensor cleaning
2) Wipe off the dust and stains on the surface of the sensor with soft alcohol cotton cloth (it should be
wrung out).Wait for 5-10 minutes until the alcohol evaporates completely, and then close the top
cover.
Fig. 5.1-6 Mark sensor cleaning
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5.1.3 Clean the mark sensor on non-thermal side
Cleaning steps for the mark sensor on non-thermal side are as following:
1) Open the top cover as shown in the Fig. 5.1-5;
2) Remove the mark sensor cover as shown in the Fig. 5.1-7;
Fig. 5.1-7 Mark sensor cleaning
3) Wipe off the dust and stains on the surface of the sensor with soft alcohol cotton cloth (it should be
wrung out).Wait for 5-10 minutes until the alcohol evaporates completely, and then install the mark
sensor cover in reverse sequence.
Fig. 5.1-8 Mark sensor cleaning
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5.2 Clean the print head and the platen roller
When the following cases occur, the print head and the platen roller should be cleaned:
Printout is not clear;
Some columns on the page are not clear;
Paper feeding or retraction with big noises.
Cleaning steps for the print head and the platen roller are as follows:
1) Turn off the printer power.
2) Press the spanner slightly with hand as shown in Fig. 5.2-1 to open the top cover;
Fig. 5.2-1 Print head and platen roller cleaning
3) Refer to Fig.5.2-2, number 1 is the platen roller and number 2 is the print head. Wipe the surface
with soft alcohol cotton cloth (it should be wrung out).
Fig. 5.2-2 Print head and platen roller cleaning
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5.3 Clean the retraction sensor
When the following case occurs, the retraction sensor should be cleaned.
When the Presenter fails to transmit paper retraction information properly.
Cleaning steps for the retraction sensor are as follows:
1) Turn off the power;
2) Refer to Fig. 5.3-1, you can see the retraction sensor at the retraction path of Presenter. Wipe
off the dust or stains on the sensor surface with alcohol cotton ball (it should be wrung out);
Fig. 5.3-1 Retraction sensor cleaning
3) Wait for 5-10 minutes until the alcohol evaporates completely, and then turn on the power.
5.4 Clean the paper loading sensor
The paper loading sensor is the middle mark sensor on thermal side, and its cleaning method
refers to Section 5.1.2 Clean the middle mark sensor on thermal side.
5.5 Clear the jammed paper in the cutter
When any of the following cases occurs, please remove jammed paper manually.
Paper jams between platen roller and cutter holder.
Paper accumulates at paper inlet of the cutter in the front of print head.
The cutter can’t cut off paper.
Remove the jammed paper manually in the following steps:
1) Turn off the printer power;
2) Refer to the step 2 in Section 5.2 Clean the print head and the platen roller, press the spanner
slightly with hand as shown in Fig. 5.2-1 to open the top cove;
3) Check whether there is wastepaper under the cutter blade and print head. If so, please take it
out;
4) When confirming there is no wastepaper, close the top cover;
Caution:
Turn off the power before removing the jammed paper.
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5.6 Clear the jammed paper in the presenter
When any of the following cases occurs, please remove the paper manually:
Paper is jammed into the path of Presenter;
Paper does not enter the paper output path of presenter.
Remove the jammed paper manually in the following steps:
1) Press the snap-fit on Pre upper path as shown in the following figure and apply force upwardly
to remove the Presenter top cover;;
Fig. 5.6-1 Clean the jammed paper in the Presenter
2) Take out the jammed paper and install the Pre top cover to the printer.
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6 Troubleshooting and maintenance
If errors occur in the printer, consult the troubleshooting table below. If still can’t settle the trouble, please
contact with SNBC or the distributor.
6.1 Errors and settlement
Errors
Description
Error LED
200m
s
Print head overheating
Temperature of the print head is too high.
Abnormal voltage
Input voltage is too low or too high.
Cutter error/paper jam
Cutter can’t work normally or Paper jams.
Print head uplifting
Print head is uplifted.
Paper end
Paper sensor detects paper end.
Calibration failure
Marked paper calibration error.
Paper near end
Paper sensor detects paper near end.
Macro definition
execution status
In the execution of a macro definition.
Normal stand-by
status
Table 6.1-1 Error index
Note: In the default configuration, the printer will not stop printing when paper end, and the user could
change the default configuration as stop printing when paper end via KIOSKUtility software, and under
the new configuration, the error LED will flash and indicate paper end;
Printer executes the following activities when errors occur:
Stop printing;
Busy signal is available;
Error LED flashes;
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6.2 Solution for common errors
6.2.1 Problems during paper loading
Problem
Possible reasons
Solutions
Paper roll can’t be loaded
onto paper holder smoothly
The paper roll ID does not match
the printer
Replace paper roll.
The printer can’t feed paper
automatically
Paper head is irregular;
Paper jams;
The paper loading sensor is not
covered by paper head;
Dust and wastepaper covers the
paper loading sensor.
Trim the paper head according to requirements;
Remove jammed paper;
Check the paper head to confirm that the paper
loading sensor is covered fully by paper;
Clean the paper loading sensor.
After automatic paper
feeding, the paper can’t stop
in the normal print position
Dust or wastepaper covers the
paper loading sensor.
Clean the paper loading sensor.
Table 6.2-1 Errors during paper loading
6.2.2 Problems during printing
Problems
Possible reasons
Solutions
The receipt can’t be ejected
out smoothly.
Paper jams.
Check paper feeding path, remove wastepaper
and reload paper.
Printout is not clear.
The paper is loaded in wrong
direction or its quality is poor;
Print head needs cleaning; The
print darkness is too low;
Input voltage is too low.
Load the paper roll correctly;
Use recommended paper or its equivalents;
Clean the print head;
Adjust print darkness (＊);
Use the power supply which meets requirements.
Cutter works abnormally.
Paper jams in cutter;
The cutter is broken.
Check if there are sundries in cutter path(＊),
contact with SNBC or your local distributor.
Printing data is lost and no
printing.
The platen roller is not closed;
Paper jams.
Close the platen roller properly;
Remove jammed paper.
Table 6.2-2 Problems during printing
To adjust print darkness, contact with our distributors or SNBC.
If paper jams in cutter, please remove the jammed paper firstly, and then press CUT button to reset the
cutter.
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6.2.3 Problems during paper output
Problems
Possible reasons
Solutions
The printer stops printing
and warns errors during
printing.
Paper end;
Paper jams in cutter; Dust or
wastepaper covers the paper near
end sensor.
Install a new paper roll;
Check if there are sundries in cutter path;
Clean the paper near end sensor.
Table 6.2-3 Problems during paper output
Note: Contaminated paper may cause detection failure.
6.2.4 Other problems
Problem
Possible reasons
Solutions
LED does not light and
printer does not work.
The printer is not connected with the
power correctly.
The printer isn’t turned on.
Connect the printer with power correctly.
Turn on the printer.
The printer does not
work after receiving
commands.
Printer is in error status. The
communication cable is not
connected well. Interface setting is
wrong.
Remove the errors(＊)
Make sure the communication cable is
connected correctly.
Set the interface again according to the self-test
page.
Table6.2-4 Other problems
Note: Paper near end alarm acts only as a prompt for users, not an error status. Therefore when this
alarm is given, printing task can still be sent.
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Appendix
Appendix 1 Self-test page
Print self-test page in the following steps: Turn off printer power, then keep pressing the FEED button for
at least 1 second while turning on the printer. The printer will start to print a self-test page. (Take
203DPI/USB interface model for an example, and the self-test page is shown as follows).
***BK-C310 TEST FORM***
Boot Firmware :FV1.030.01
Main Firmware :FV1.040.01
H/W parameters
Flash Memory Size :4M Bytes
Flash Logos/Fonts :128K Bytes
Resolution :203×203DPI
Print Width(Max) :80mm
Fixed LeftMargin :2mm
Fixed RightMargin :0mm
PrintSpeed(Max) :150mm/s
Dark Scale :110
Cutter :Enabled
Presenter :Enabled
Presenter Action Mode :Ejection Mode
Presenter Wait Time :3s
CRComand :Disable
Current Code Pages :PC437
Communication Interface
Interface Type :USB_BK-T080III_1
Interface Mode :API Mode
Rx Buffer Size :4K Bytes
Resident Fonts
Font0 (12X24) :English
Font1 ( 9X17) :English
Code Pages
:PC437,PC850
:PC852,PC858
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:PC860,PC863
:PC865,PC866
:1252,Katakana
:More in
Feed button
Configuration
…
International Character
:U.S.A.
:France
:German
:U.K.
:Denmart I
:Sweden
:Italy
:Spain
:Japan
:Norway
:Denmark II
:Spain II
:Latin America
Bar Code Available :UPC-A
:UPC-E
:EAN-8
:EAN-13
:CODE39
:CODE93
:ITF
:CODABAR
:CODE128
:PDF417
:GS1
:QRCODE
:MAXICODE
STATISTICS:
Printed paper length :xxxxxxxx
Printed lines(Total) :xxxxxxxx
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Printed lines(Actual) :xxxxxxxx
Number of Cuts(Total) :xxxxxxxx
Number of Cuts(Actual) :xxxxxxxx
Power On time :xxxxxxxx
Product date :xxxxxxxx
Note: xxxxxxxx represents the detailed contents or
value of printed item.
Explanation of self-test page:
Boot Firmware------------------Printer BOOTLOADER version
Main Firmware------------------Printer monitor program version
H/W parameters----------------Printer parameter setting
Flash Memory Size------------Printer FLASH capability
Flash Logos/Fonts-------------Flash size for bitmap downloading
Resolution-----------------------Printer resolution
Fixed Left Margin--------------Printer fixed left margin
Fixed Right Margin------------Printer fixed right margin
Print Width(Max)---------------Maximum printable width
Dark Scale----------------------Print darkness
PrintSpeed(Max)--------------Print speed
Cutter----------------------------Enable or disable cutter
Presenter-----------------------Enable or disable Presenter
Presenter Mode---------------Pre paper output mode
Presenter Wait Time---------Pre waiting time before retracting or ejecting paper
Communication Interface---Communication interface setting
Rx Buffer Size-----------------Data receiving buffer area size
Interface Type-----------------Interface type
Resident Fonts----------------Font setting
BarCodeAvaliable------------Printable barcode type
STATISTICS:------------------Statistic data of the printer
Printed paper length---------Total paper feeding length of printer
Printed lines(Total)-----------Total printed lines of printer
Printed lines(Actual)---------Current printed lines of printer
Number of Cuts(Total)------Total cut times of printer
Number of Cuts(Actual)-----Current cut times of printer
Note: The content of self-test page changes according to different printer
configurations.
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Appendix 2 Software program
KIOSKDemo
This tool is designed specifically for the embedded printer, it can be used to update the printer firmware,
edit and download logos and code pages, as well as print samples, etc.
KIOSKUtility
This tool is used to set and control the printer.
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Appendix 3 Optional parts
Appendix 3.1 Buffer module
Appendix 3.1.1 Buffer module
Buffer module introduced in this section is the buffer module installed on the BK-C310 print mechanism,
it is an optional part, if the customers choose this module, then it will be installed directly on the print
mechanism before delivering from the factory. Otherwise, the part is not installed. The buffer module
consists of following parts:
Appendix Fig.3.1.1-1 Structure of buffer module
1 —Buffer plate 2 —Platen roller shaft 3 —Platen roller 4 —Torsion spring
Note: The torsion spring should be at the correct position shown in the figure.
Appendix 3.1.2 Buffer module installation
Buffer module installation effect figure is as following:
Appendix Fig.3.1.2-1 Buffer module installation
Note: Overall size of buffer module refer to Fig. 3.2-1.
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Appendix 3.2 Components of paper roll shaft module
Appendix 3.2.1 Structure of paper roll shaft module
Currently, the configured BK-C310 paper roll shaft is as following, and it can adapt to the paper roll with
the minimum ID 25mm.
Appendix Fig. 3.2.1-1 Components of paper roll shaft
1—Paper roll shaft 2 —Paper near end sensor 4 —Paper near end adjustment spanner
Appendix 3.2.2 Paper roll shaft installation
The paper roll shaft module and the print mechanism are packed separately, which need the customer
itself to assemble. There are three st2.9 screws are provided in the package for fixing.
After installing the paper roll shaft, connect the plug of paper near end sensor to the socket on the print
mechanism.
Appendix 3.2.3 Adjust the paper near end sensor
Turn the green spanner to adjust the position of paper near end sensor as shown in the following figure.
The paper near end sensor has 5 positions and position 1 is the default position when delivers from the
factory.
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Appendix Fig. 3.2.3-1 Paper near end sensor adjustment
The paper near end sensor has 5 positions, and the corresponding paper roll diameters are as following:
Position 1: detect φ39mm diameter paper roll;
Position 2: detect φ47mm diameter paper roll;
Position 3: detect φ55mm diameter paper roll;
Position 4: detect φ63mm diameter paper roll;
Position 5: detect φ71mm diameter paper roll;
The minimum remaining paper amount (theory value) can be detected by the paper near end sensor is
as following:
Paper thickness (μm)
Position 1
Position 2
Position 3
Position 4
Position 5
45
9.6m
21.6m
35.9m
52.4m
71.1m
65
6.7 m
15m
24m
36m
49.1m
80
5.4m
12.2m
20.2m
29.5m
40m
100
4.3m
9.8m
16.2m
23.6m
32m
Appendix Table 3.2.3-1 Judgment value table of remaining paper amount
Appendix Fig. 3.2.3-2 Paper roll
A: Paper roll core ID
B: Paper roll core OD
C: Paper roll diameter
Notes:
The above value are calculated according to 25mm inner diameter and 31mm outer diameter of
paper roll core;
The above minimum remaining paper amount in the table is theory value, which will have a
difference in the actual usage.
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Appendix 4 Safety parts list
No.
Part name
Model or key characters
Qty.
Manufacturer
1
Main control board
KSKACV1.2/FR-4/6 layer
1
SHANDONG NEW BEIYANG
INFORMATION TECHNOLOGY
CO., LTD.
2
Motor for paper
feeding during
printing
35P048L0-00403/4.3Ω±10%
1
SHANGHAI MOONS’ ELECTRIC
CO., LTD.
3
Presenter motor
FK-130SH-09450/ rated current
240mA
2
MABUCHI MOTOR CO., LTD.
4
Cutter motor
FK-130SH-09450/ rated current
240mA
1
MABUCHI MOTOR CO., LTD.
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