USER MANUAL
SMART Mirror
27-INCH T V
MODEL NUMBER
27-V 2-SMT
Version: 5A
WWW.SEURA.COM
Thank you for selecting a Séura SMART Mirror.
This product has been inspected and packaged carefully before shipment.
Please read this guide before beginning installation.
Please keep this manual for future reference.
Information in this manual is subject to change without prior notice.
FCC Information
This equipment has been tested and found to comply with limits for a class B digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and radiates radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
There is no guarantee that interference will not occur in a par ticular installation. If this equipment causes unacceptable
interference to radio and television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures.
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced Radio/T V technician for additional help.
WARNINGS
To reduce the risk of re, electrical shock and other injuries, keep these safety precautions in
mind when installing, using, and maintaining your Television Mirror. The socket-outlet should be
installed near the equipment and be easily accessible. The TV should be connected to a grounded
GFCI protected main socket outlet.
WARNING: If you manipulate against the recommended usage, serious injury or death to user may
result.
To protect against electric shock, do not immerse the power
cord, power plug, or product in water or other liquid.
Do not overload AC outlets or extension cords. Overloading can
cause re or electric shock.
Close adult supervision is necessary when any product is used
by or near children.
Do not operate any product with a damaged cord or plug
or operate it after the appliance malfunctions or has been
damaged in any manner.
Do not use the product close to any heat sources such as
radiators, heat registers, stoves, or other products that produce
heat.
Do not let the power cord come in contact with hot surfaces.
If you notice any smoke or scorched smell near the product,
unplug power cord and refer to qualied personnel for service
and/or repair.
Do not use or place any combustible or ammable substances
near the product.
To electrically disconnect the product, turn OFF the product,
then remove the electrical power plug from the outlet.
Do not place heavy articles on or step on the product.
Do not place the product on an unstable cart, stand, tripod or
table.
Do not use this product for other than intended use.
This Séura product is only intended for use indoors.
This product is not waterproof. Do not immerse this product in
water and/or expose to dripping or splashing water.
For added safety during a lighting storm, or when this product
is left unattended and unused for long periods of time, unplug it
from the wall outlet and disconnect the antenna.
Specications of this product are subject to unannounced changes; this manual may thus not reect the current technical status.
2
Before Installation
WARNING: READ ALL INSTRUCTIONS AND REVIEW ALL DRAWING SHEETS
BEFORE ATTEMPTING TO INSTALL OR SERVICE THIS PRODUCT.
When installing and during use of this product, basic safety precautions should always be followed to reduce the risk of re,
electric shock and/or injury to persons including the following:
• Inspect the desired location for installation and be aware of all electrical wiring pathways, water pipes, gas lines, or other
potentially hazardous conditions that may exist to protect from accidental damage during creation of on-site conditions.
• Ensure all required electrical specications are adhered to and have been installed by the appropriate individuals and are code
approved.
• Ensure all framing requirements, if needed, have been completed to building code and pose no structural issues.
• It is REQUIRED that this product is plugged into an electrical outlet protected by a Ground Fault Circuit Interrupter (GFCI) to
protect against electric shock, re, and/or injury. Failure to do so will void any warranty for this product.
• Only qualied individuals should attempt to service the product. Removing covers can expose you to high voltage and other
dangerous conditions.
• To protect against electric shock, do not immerse the power cord, power plug, or product in water or other liquid.
• Do not overload AC outlets or extension cords. Overloading can cause re or electric shock.
• Close adult supervision is necessary when any product is used by or near children.
• Do not operate any product with a damaged cord or plug or operate it after the appliance malfunctions or has been damaged in
any manner.
• Do not let the power cord come in contact with hot surfaces.
• To electrically disconnect the product, turn OFF the product, then remove the electrical power plug from the outlet.
• Do not use this product for other than intended use.
• This Séura product is only intended for use indoors.
• This Séura product is not waterproof. Do not immerse this product in water and/or expose to dripping or splashing water as this
could cause an electrical hazard.
• Retain this manual in a safe place for future reference.
WARNINGS:
Do not handle or remove your Television Mirror from the packaging until it is ready to be installed.
To avoid damage to the Television Mirror, only transport it in a vertical position. Transporting the product horizontally may
permanently warp the mirror.
It is highly recommended that at least three (3) persons assist in the installation of the Television Mirror.
3
Contents
BEFORE USE
Lighting and Performance .................................................................................................... 5
Care and Maintenance .......................................................................................................... 5
INSTALLATION AND SETUP
Display Requirements ........................................................................................................... 6
Setup ...........................................................................................................................................7
Parts ........................................................................................................................................... 8
Installation ............................................................................................................................... 9
MENUS AND SETTINGS
SMART Setup ..........................................................................................................................10
On Screen Display Menu (OSD) ..........................................................................................10
Integration and Control .......................................................................................................17
TROUBLESHOOTING AND TECHNICAL DETAILS
Troubleshooting .....................................................................................................................18
Ports and Media Support ....................................................................................................19
Specications ........................................................................................................................ 20
Product Limited Warranty ..................................................................................................21
4
Lighting and Performance
The environment in which the Television Mirror is installed will affect the product performance. The key factors to consider for
proper installation are surroundings and ambient light. Use the following guidelines to ma ximize the performance of the Séura
product:
Type of Lighting
Avoid direct natural sunlight and excessive uorescent lighting. These conditions will diminish the television brightness and hinder
its performance.
Light Direction
Avoid directing light toward the mirror. Position lights such that they illuminate objects in the room, not the mirror itself. For
example, lights on the wall next to the mirror are more favorable than lighting located on the ceiling in the center of the room.
Background Colors
Sidewalls and furnishings that are dark, uniform, and non-reective will provide better performance of the display. Bright colors,
patterns, and contrasting colors will minimize the quality of the display.
DO DO
DO NOT DO NOT
DO use ambient
or indirect
lighting that
illuminates the
room, not the
Television Mirror.
DO NOT position
lighting directly
on the Television
Mirror. This
will wash out
the picture
and hinder
the product’s
performance.
DO use shades
or window
treatments to
block outdoor
light that
would interfere
with picture
performance.
DO NOT position
the product
opposite bright,
untreated
windows.
Natural lighting
will interfere
with picture
performance.
Our patented mirror technology has been developed to completely protect the mirror surface and allow easy maintenance. Please
follow the guidelines listed for proper mirror care and cleaning:
• The glass surface can be cleaned with any conventional non-ammoniated glass cleaner. Care should be taken to use only a soft
lint-free cloth. Apply all cleaners directly to the cloth and not the mirror surface. Never saturate the mirror surface as residual
cleaner may seep behind the mirror.
• Stubborn spots can be removed with solvents such as mineral spirits, de-natured alcohol, and acetone. Immediately remove
solvent and dirt residues per the prescribed methods above with a compatible glass cleaner or water.
Care and Maintenance
5
Display Requirements
Operation and Storage Requirements
The ambient temperature for operating the device is between 41 to 122 degrees Fahrenheit. Do not install the device in the proximity
of heat sources, such as heating pipes, heaters, furnaces or other devices that radiate heat. Mount the device in such a way that it
is protected against moisture. Trouble free operation is ensured up to 75% air humidity. To prevent re or electric shock, never allow
liquids to enter the unit. The product must be stored in dry and well-ventilated rooms, without extreme temperature uctuations. Heat
sources and aggressive active substances may not be stored in the proximity of the device. The required storage temperature is 32° F -
140° F at an air humidity of 5 - 85% RH non-condensing. The device must be stored in the complete packaging, as delivered.
Installation Environment
Avoid direct light or sun exposure, direct proximity to heat sources, outdoor installation. The product is specically designed for indoor
use only. There is the danger of re and of electric shock and damage to the device if it is operated outdoors. Do not place any heat
sources such as radiators and heat registers, etc. near the monitor. To reduce eye strain, avoid installing the Séura Television Mirror
against a bright background such as a window. Position the monitor at the height of your eye level. Position the monitor directly in front
of you at a comfortable viewing distance.
Installation
Have this product installed by qualied personnel only. Use the mounting systems which are specied or recommended by Séura.
Install the product in a way that it is xed properly and take care that children are not exposed to danger. Please take extra care during
installation, avoid impacts. Before cabling your monitor, check that the power is off. To avoid any possibility of electric shock, always
connect your equipment to properly grounded outlets. Use of power cords or adapters other than those provided may cause re or
malfunction. Place this product as close to the power socket as possible. Leave enough space to insert and remove the power plug on
demand. Even if you switch off the product with your remote control, power is not cut off unless the power cord is unplugged.
The device may only be operated with the provided power adapter. The rated voltage is indicated on the product label. The device is
factory-set to the optimal operating voltage (see Technical Specication). Use only power cords and plugs that are suitable for your
local electrical outlets. Install the power cords in such a way that it does not obstruct anyone. Ensure furthermore that the cable is
not clamped and that it cannot be pulled out accidentally from the power adapter. Do not install the power cords in the proximity of
heating elements and never place heavy items on the cable or power adapter. Do not modify or arbitrarily repair the power cords.
CAUTION
Do not use any power cords or adapters other than those provided with this product! Use of power cords or adapters other than
those provided with this product may cause re, electric shock or malfunction. If several kinds of power cords are provided with this
product, use the one that ts your power socket. Do not let the adapter hang down while using. Do not cover or wrap the adapter.
Leave space around the adapter to prevent overheating. The individual components can be destroyed, if the polarity is reversed or an
incorrect connection is used. A goodwill replacement is not possible in such cases, since each device is submitted to meticulous quality
inspections prior to shipping. The connecting plugs must be attached in such a way that the connector is held rmly. Have trained
technical personnel install the electrical facilities necessary for mounting. The power adapter must be installed in ventilated areas due
to heat emission. Connect the power cord to a grounded outlet. Never cut or damage the power cord.
Please disconnect the device from the power adapter in the following cases:
1. The device is out of use for a lengthy period.
2. The device malfunctions or displays other unusual features, necessitating maintenance work.
3. During a thunderstorm.
Please plan the positioning of the power adapter and the source cables before proceeding with the structural measures and positioning
of the Séura Television Mirror. Observe the protection zones when placing the power adapter! For in-wall applications please bear in
mind that the power adapter has to be placed beyond the inset due to heat emission. Optional 50’ adapter extension cables may be
purchased from Séura.
NOTE
The power adapter should be adequately secured to prevent it from becoming unstable and/or falling. Make sure the power source
circuits are properly grounded. Use the supplied power cord in order to connect it to the power source. If your installation requires
a different power cord, be sure to use an ofcially approved power cord displaying the mark of the safety agency that denes the
regulations for power cords in your country. Please consider that the AC outlet for the power adapter is placed within reach of the Séura
Television Mirror and should be easily accessible in case it needs to be powered off.
Install the unit in a dry environment where the operating ambient temperature will not exceed 40°C / 104°F. Also, don’t position the
power adapter on top of the Séura monitor system in order to prevent thermal overload. Ensure that your installation complies with
your national and local safety rules. Any servicing, adjustment, maintenance or repair must be performed only by service-trained
personnel.
Ensure the power adapter is installed in an accessible location, to access it easily in case of a defect. If you choose to place the power
adapter in a separate space, take care that ventilation is present, because the power adapters need convection cooling for stable
working conditions.
When placing the power adapter in a fully enclosed space, make sure the air ow around the sides and top of the power adapter is not
restricted. According to a common rule of thumb please calculate the length of the power adapter plus an additional gap of at least
150mm all around for DC 19V power adapters.
6
Drawing ID Number
Revised Date
Reseller
NOTED ON THE ORIGINAL DRAWINGS. A REVISED DRAWING PACKAGE WILL BE RE-SENT FOR SIGNATURE.
THREE PLACE DECIMAL:
.015"
PROHIBITED.
Date Created
Setup
WWW.SEURA.COM
USB
Service Only
HDMI 2/SMART
Input
HDMI 1
Input
Supports ARC
(Audio Return Channel)
VGA
Input
Component
Input
RS-232
Service Only
IR Emitter
Occupancy
Sensor
USB
SMART Module
RS-232
Input
Speaker
Output
Internal/External
Speaker Selector Switch
S-Video
Input
VGA Audio
Input
Composite
InputIRInput
Power Adapter
Input
Audio
Line Out
RF Coaxial
Antenna
Cable Input
IR
Output
Before using the device please check the following contents of the box for completeness:
USER MANUAL
SMART Mirror
Mounting
Hardware
Composite
Adapter
IR Remote
Control
SIGNATURE:
NOTE:
PLEASE SIGN AND DATE THIS PAGE BEFORE RETURNING TO SEURA, SIGNIFYING YOU AGREE TO ALL
SPECIFICATIONS SHOWN ON ALL DRAWING SHEETS. THE BUILD PROCESS WILL NOT BEGIN WITHOUT AN
AUTHORIZED SIGNATURE. FOR DRAWINGS THAT REQUIRE REVISIONS, SEND THE REVISIONS TO SEURA
Manual and Drawing Package
with Installation Instructions
SMART Mirror Assembly
with SMART Module
YPbPr
Adapter
RS-232
Adapter
DISPLAY CONNECTIONS
†
27-INCH TV
www.seura.com
PH. 920.857.9069
FAX 920.857.9490
MODEL NUMBER
27-V2-SMT
Version: 5A
36"
4"
1/2" LIFT-OFF CLEARANCE REQUIRED
-
24"(W) X 36"(H) Recessed TV Mirror with 19" TV and Enhanced Vanishing Glass
24"
19" High-Definition TV Specifications
Screen Size (Diagonal): 19-inch
Format: 16:9
Brightness: 700 cd/m2
Viewing Angle: 170° Horizontal/Vertical
Contrast: 4000:1
Response Time: 6ms
Native Resolution: 1920 X 1080
Backlight: LED
Menu Languages: English, French, Spanish
Tuner:
ATV: NTSC
Digital: ATSC/QAM
Video:
75 Ohm Coaxial Antenna X 1
Composite Video, Audio L, Audio R (RCA plugs) X 1
Component YPbPr (RCA plugs) X 1
VGA 15-pin D-sub Female X 1
HDMI Type A X 2
USB Type A X 1
INSTALLATION INSTRUCTIONS:
S-Video Mini 4-Pin DIN X 1
Audio:
19" TV SCREEN
•
Amplified Internal Speakers: 2 X 5W
Amplified Output for External Speakers: 2 X 5W
Amplified Output: Terminal Block
Constant Line Output: 3.5mm Jack X 2
•
Control:
RS232: 9-pin DB9 Female X 1
IR IN: 3.5mm Jack X 1
•
IR OUT: 3.5mm Jack X 4
Power:
Input: 100-240 VAC, 50-60Hz, 1.5A
Type A NEMA Plug
Requires GFCI Protected Outlet
16"
•
•
DETAIL VIEW
TV POWER PLUG
3
"
4
7
1
"
8
DETAIL VIEW
TV POWER PLUG
SCALE 1 : 2
Model Number
S-R-2436-19.5-E2
1
S-R-2436-19.5-E2
Reference the dimensions on this
sheet to properly locate the wall
brackets on the mounting surface.
Wall brackets must have mounting
screws in both end slots.
If it is not possible to mount to the
wall framing members, use the
supplied toggle bolts into minimum
½-inch thick drywall. Toggle bolt
instructions are included in the
fastener packet.
4"
Hold mirror assembly close to wall,
connect A/V and power, and verify
functionality.
Hang mirror assembly. Ensure the
brackets are interlocked and mirror
is secure.
3
"
4
Drawing ID Number
-
7
"
8
Model Number
Item and Description
S-R-2436-19.5-E2
OFF-WALL
DISTANCE
21"
10"
5"
DATE:
TOLERANCES
(UNLESS OTHERWISE NOTED)
FRACTIONAL:
1/8"
ANGULAR:
1.0
TWO PLACE DECIMAL:
RIGHT ANGLE TV POWER PLUG
Date Created
5 FEB 2015
VERTICAL DIMENSIONS ARE TO
CENTER OF MOUNTING SLOTS
Drawing ID Number
-
11
"
16
INTERLOCKING
MOUNTING
BRACKETS
MIRROR OUTLINE
PROPRIETARY AND CONFIDENTIAL
THE INFORMATION CONTAINED IN THIS DOCUMENT
IS THE SOLE PROPERTY OF THE MANUFACTURER. ANY
REPRODUCTION IN PART, OR AS A WHOLE, WITHOUT
THE WRITTEN PERMISSION OF MANUFACTURER, IS
.03"
DETAIL A
SCALE 1 : 1
-
5 FEB 2015
3
1
"
8
TOTAL
DEPTH
WALL SURFACE
Revised Date
-
Date Created
5 FEB 2015
-
1
1
"
2
5
1
"
8
SHEET
1
36"
33"
PROPRIETARY AND CONFIDENTIAL
TOLERANCES
THE INFORMATION CONTAINED IN THIS DOCUMENT
(UNLESS OTHERWISE NOTED)
IS THE SOLE PROPERTY OF THE MANUFACTURER. ANY
1/8"
FRACTIONAL:
REPRODUCTION IN PART, OR AS A WHOLE, WITHOUT
ANGULAR:
1.0
THE WRITTEN PERMISSION OF MANUFACTURER, IS
TWO PLACE DECIMAL:
.03"
PROHIBITED.
THREE PLACE DECIMAL:
.015"
A
3
1
"
8
1" 1"
TOLERANCES
(UNLESS OTHERWISE NOTED)
FRACTIONAL:
ANGULAR:
Revised Date
TWO PLACE DECIMAL:
-
THREE PLACE DECIMAL:
21" BRACKET LENGTH
1/8"
1.0
24"
22"
WALL
OPENING
PROPRIETARY AND CONFIDENTIAL
THE INFORMATION CONTAINED IN THIS DOCUMENT
IS THE SOLE PROPERTY OF THE MANUFACTURER. ANY
REPRODUCTION IN PART, OR AS A WHOLE, WITHOUT
THE WRITTEN PERMISSION OF MANUFACTURER, IS
.03"
PROHIBITED.
.015"
Sold Separately
20-foot Wiring
Harness
1
1
"
2
8"
26"
WALL
OPENING
SHEET
2
2"
SHEET
3
50-foot Power
Cable
Remote Location
Extension Package
† Mini jack c onnection o n TV, product in cludes adapt er cables
Remote Functions
(Only for TV Control)
ZOOM congures ratio and appearance of picture
SLEEP designates power off after a specied time
Numerical selection for channels a nd settings
MUTE turns on or off all audio output
Use VOLUME +/- to increase or decrease volume level
Quick Input Controls
Quickly toggles between content input options
INPUT displays full input menu for source content
DISPLAY displays input and resolution information
Power On
Favorite Buttons
†
Power Off
CC turns on/off subtitles
GUIDE displays available EPG (Electronic Program
Guide) when using tuner input
LAST recalls last channel v iewed
Use CHANNEL ARROWS to increase or decrease
channel selection
Menu Controls
Press MENU to launch On Screen Display menu
Use arrows and OK to nav igate menu and make
selections
Press EXIT to close the On Screen Display menu
Content Navigation Controls
For use with on demand, DVR, or CEC systems
7
Parts
SMART
Module
Touch SMART
Display
Power (2)
USB
Microphone
USB
SMART Data
HDMI
Audio/Video
Microphone
Interlocking
Bracket
Interlocking
Bracket
Interlocking
Bracket
Interlocking
Bracket
Power
Power
Microphone
SMART Wire Harness
Interlocking
Bracket
Interlocking
Bracket
Interlocking
Bracket
Interlocking
Bracket
SMART
Module
Touch SMART
Display
MIRROR BACK SCHEMATIC
Remote-location conguration shown. Exact location varies by mirror size.
MIRROR BACK SCHEMATIC
On-mirror conguration shown. Exact location varies by mirror size.
8
Installation
Drawing ID Number
Revised Date
Reseller
Date Created
Refer to the included custom drawing package for specic
dimensions and instructions for your custom product.
1. Verif y that the wall is prepared appropriately. If the product is
an in-wall, or “Recessed” conguration, verify the dimensions of
the rough opening.
2. Install mounting brackets according to the dimensions and
instructions shown on “Sheet 3” of the included drawing
package. Ensure mounting brackets are securely fastened using
framing members where possible.
NOTE: Take care when moving the product. Always transpor t the
product with at least two people.
WARNING: Always transport the product in a vertical position.
Moving the product in an unsupported horizontal position may
result in product ex or damage.
3. Connect power supplies and audio/video components.
• Test all electrical and electronic devices to verify proper
integration and functionality before securely mounting it to
the wall.
NOTE: If you opt to remote-locate the SMART module, it may be
removed from the back of the mirror. SMART ex tension kits are
available (sold separately) that allow the SMART module to be
located as far as 20’ away from the mirror.
4. Position SMART Mirror close to wall surface and securely
engage mounting brackets.
www.seura.com
PH. 920.857.9069
FAX 920.857.9490
42"
13
4
"
16
SIGNATURE:
NOTE:
PLEASE SIGN AND DATE THIS PAGE BEFORE RETURNING TO SEURA, SIGNIFYING YOU AGREE TO ALL
SPECIFICATIONS SHOWN ON ALL DRAWING SHEETS. THE BUILD PROCESS WILL NOT BEGIN WITHOUT AN
AUTHORIZED SIGNATURE. FOR DRAWINGS THAT REQUIRE REVISIONS, SEND THE REVISIONS TO SEURA
NOTED ON THE ORIGINAL DRAWINGS. A REVISED DRAWING PACKAGE WILL BE RE-SENT FOR SIGNATURE.
27" High-Definition TV Specifications
Screen Size (Diagonal): 27-inch
Format: 16:9
Brightness: 700 cd/m2
Viewing Angle: 170° Horizontal/Vertical
Contrast: 4000:1
Response Time: 6ms
Native Resolution: 1920 X 1080
Backlight: LED
Menu Languages: English, French, Spanish
Tuner:
ATV: NTSC
Digital: ATSC/QAM
Video:
75 Ohm Coaxial Antenna X 1
Composite Video, Audio L, Audio R (RCA plugs) X 1
Component YPbPr (RCA plugs) X 1
S-Video Mini 4-pin DIN X 1
VGA 15-pin D-sub Female X 1
HDMI Type A X 2
USB Type A X 1
Audio:
Amplified Internal Speakers: 2 X 5W
Amplified Output for External Speakers: 2 X 5W
Amplified Output: Terminal Block
Constant Line Output: 3.5mm Jack X 2
Control:
RS232: 9-pin DB9 Female X 1
IR IN: 3.5mm Jack X 1
IR OUT: 3.5mm Jack X 4
Power:
Input: 110-240 VAC, 50-60Hz, 1.5A
Type A NEMA Plug
Requires GFCI Protected Outlet
27" SMART Display
Android 7.1 Rockship RK3399
CPU:
Six-Core ARM 64-bit processor, 2.0GHz
RAM:
Dual Channel DDR3 - 1333MHz (1GB/2GB/4GB
Optional)
Memory:
16 or 32 GB
WI-FI:
2.4GHZ/5GHz Dual-Frequency (Support
802.11a/b/g/n/ac protocol, 2x2 MIMO)
Bluetooth:
4.1 (Support BLE)
Ethernet:
10/100/1000Mbps
Power:
Input: 110 VAC, 2A
Model Number
C-S-3342-27.5S-V2-SMT
Drawing ID Number
-
SMART CONTROL MODULE
MOUNTING LOCATION B
REMOVEABLE SIDE PANEL
-
33" (W) x 42" (H) Custom Surface SMART Mirror with 27" SMART Display and Vanishing Vanity Glass
33"
1/2" LIFT-OFF CLEARANCE REQUIRED
27"
SMART
DISPLAY
3
23
"
8
SMART CONTROL MODULE
MOUNTING LOCATION A
REMOTE LOCATION
INTERLOCKING BRACKETS
MOUNTING SURFACE
MICROPHONE
Revised Date
Date Created
20 FEB 2018
-
Item and Description
C-S-3342-27.5S-V2-SMT
7
17
16
1
13
16
1
11
2
13
4
"
16
DATE:
TOLERANCES
(UNLESS OTHERWISE NOTED)
FRACTIONAL:
ANGULAR:
TWO PLACE DECIMAL:
THREE PLACE DECIMAL:
A/V POWER
LOCATION
TOLERANCES
(UNLESS OTHERWISE NOTED)
FRACTIONAL:
ANGULAR:
TWO PLACE DECIMAL:
THREE PLACE DECIMAL:
-
"
"
"
PROPRIETARY AND CONFIDENTIAL
THE INFORMATION CONTAINED IN THIS DOCUMENT
IS THE SOLE PROPERTY OF THE MANUFACTURER. ANY
1/8"
REPRODUCTION IN PART, OR AS A WHOLE, WITHOUT
1.0
THE WRITTEN PERMISSION OF MANUFACTURER, IS
.03"
PROHIBITED.
.015"
INTERLOCKING BRACKETS
PROPRIETARY AND CONFIDENTIAL
THE INFORMATION CONTAINED IN THIS DOCUMENT
IS THE SOLE PROPERTY OF THE MANUFACTURER. ANY
1/8"
REPRODUCTION IN PART, OR AS A WHOLE, WITHOUT
1.0
THE WRITTEN PERMISSION OF MANUFACTURER, IS
.03"
PROHIBITED.
.015"
1
MIRROR SURFACE
20 FEB 2018
TOTAL
DEPTH
1
" VENT GAP
4
-
1
1
"
2
SHEET
1
SIDE DETAIL VIEW
SCALE 1 : 2
SHEET
2
• Allow for a ¼" ventilation gap for proper air ow and heat
tr ansfer.
5. Check to ensure the SMART Mirror is fully engaged and secure
to the mounting brackets.
NOTE:
All Séura drawing packages indicate generalized nominal residential wood framing construction, and are not indicative of any
particular building code. It is the installers responsibility that all electrical, audio/visual, and framing construction are code
compliant to the municipality in which the product is being installed. Modications made to Séura recommendations are at the sole
discretion of the installer and release Séura of all liability.
MIRROR
OUTLINE
15
7
"
16
42"
28
INSTALLATION INSTRUCTIONS:
Reference the dimensions on this sheet to properly locate the wall brackets on the mounting surface.
•
Wall brackets must have mounting screws in both end slots.
•
If it is not possible to mount to the wall framing members, use the supplied toggle bolts into
•
minimum ½-inch thick drywall. Toggle bolt instructions are included in the fastener packet.
Hold mirror assembly close to wall, connect A/V and power, and verify functionality.
•
Hang mirror assembly. Ensure the brackets are interlocked and mirror is secure.
•
Model Number
C-S-3342-27.5S-V2-SMT
Drawing ID Number
-
30"CENTERED
6"
1
A/V WITH IN
"
16
3
1
"
8
1
11
"
2
Date Created
20 FEB 2018
POWER &
THIS AREA
33"
10"
Revised Date
5
1
"
8
5
40
"
8
A
1
11
"
2
VERTICAL DIMENSIONS ARE TO
CENTER OF MOUNTING SLOTS
DETAIL A
SCALE 1 : 5
PROPRIETARY AND CONFIDENTIAL
TOLERANCES
THE INFORMATION CONTAINED IN THIS DOCUMENT
(UNLESS OTHERWISE NOTED)
IS THE SOLE PROPERTY OF THE MANUFACTURER. ANY
1/8"
FRACTIONAL:
REPRODUCTION IN PART, OR AS A WHOLE, WITHOUT
ANGULAR:
1.0
THE WRITTEN PERMISSION OF MANUFACTURER, IS
TWO PLACE DECIMAL:
THREE PLACE DECIMAL:
.03"
PROHIBITED.
.015"
-
SHEET
3
9
User Guide
Tech Setup
SMART Setup
1. Establish the type of connection that will be used with the smart mirror.
a. If the mirror needs a wired connection, you will need to plug in an ethernet cable and
then power on. Then you will be taken to step 2.
b. If the mirror is using a wireless connection, power the mirror on, and internet
connectivity will be checked. If connection needs to be established, configure the
connection in settings. To set up the connection in settings you will need to select a
network and provide the password if needed. After connection is established you will
need to press the home button located in the bottom center.
2. Provide a profile name, this will appear when the mirror greets you.
10
SMART Setup
3. (Optional) Provide a PIN (personal identification number) that is 4,5, or 6 digits in length. You
will be asked to confirm your PIN by entering it in a second time. A PIN is an option to provide
security to the information that is accessible through your smart mirror.
To continue without a PIN, press the Skip button in the top-left corner.
4. Confirm your zip code. To change your zip code, tap the text field and enter in the correct zip
code. Your zip code is utilized to provide you with weather forecasts. You are able to choose
whether the degrees are in Celsius (C°) or Fahrenheit (F°).
11
SMART Setup
5. Verify the date and time given. If you choose to change the time or date simply select the
“Change date & time” button and you will be taken to the system settings. You will need to
select the back button to return to set-up.
6. Provide a Google email account. You will be prompted to provide this information and press
continue. This is used to access third party apps and receive updates to your smart mirror. If you
do not have a Google account, you can make one.
Note: It is important to keep in mind that the Google account you provide will be the master
account for your smart mirror.
12
With PIN
Without PIN
7. The smart mirror will use the Google account provided in the step above to pull the account’s
emails. You do have the option to opt out of email and calendar information taken from this
account.
a. To add a new account, you will press the “Add Account” button where you will choose
which email provider you would like to use. Once the provider is chosen you will prompted
to enter in the necessary information such as email and password.
Note* If you have selected Yahoo! as a provider you will be asked to confirm your password.
b. It is also important to keep in mind that you are able to have up to 16 email accounts on
your Smart Mirror
SMART Setup
8. Once all steps above have been completed you will be shown a completion screen. After
selecting “Finish” you will be taken to the lock screen in which you will provide your PIN from
step 3 if you set one up.
13
TV On Screen Display Menu (OSD)
On Screen Display Menu (OSD)
In the on screen display menu (OSD) you can adapt the characteristics of your display based on personal
preferences. OSD menus include Video, Audio, TV, Setup, and Parental.
1. Press
2. Navigate within the OSD with the left/right and up/down arrows
3. Change settings with the left/right arrows
4. Go back one step with
5. Conrm selection with the OK button
6. Press
Input Source Selection
In the Input Source menu, you may select from the available input sources.
1. Press
2. Press
on the remote to directly designate the input source.
3. Press the up or down arrows until the desired Input Source is highlighted.
4. Press OK to conrm selection of the chosen input and clear the Input
Source list from the screen or press
nal inputs.
5. Press
source.
on your remote control to open the OSD menu
to exit the OSD menu.
to power the Television on
to display the Input Source list OR use the quick input controls
again to switch through the sig-
/SMART
to close the Input Source list without selecting an alternative
Video Seings
The Video Settings menu offers options to enhance and rene the image
characteristics of your Séura Television Mirror. These settings are based on
ambient conditions of illumination and personal preferences.
Adjustment options include:
Picture Mode
Brightness
Contrast
Saturation
Hue
Sharpness
Back Light
Advanced Video
Reset Picture Mode
PICTURE MODE
Within the Picture Mode menu you can customize the image display according to your preferences.
Your options: Home, Vivid, User, Cinema, Sport
The Home setting is recommended for most viewing environments. Select the User Mode to adjust your preferred settings manually.
14
Advanced Video Seings
The Advanced Video Settings menu offers further options to rene the
image characteristics of your Séura Television Mirror.
Adjustment options include:
DNR
MPEG NR
Adaptive Luma Control
Flesh Tone
DI Film Mode
Blue Stretch
Game Mode
Blue Mute
Gamma
Color Temperature
COLOR TEMPERATURE
Within the Color Temperature menu you can customize the Color
Temperature of the picture according to your preferences.
Your options: Standard, Warm, User, Cool
TV OSD (cont.)
Audio Seings
The Audio Settings menu offers options to enhance and rene the
sound characteristics of your Séura Television Mirror based on personal
preferences.
Adjustment options include:
Balance
Bass
Treble
Sound Surround
Sound Mode
MTS
Audio Language
SPDIF Type
15
TV OSD (cont.)
TV Seings
The TV Settings menu offers options to set up and adjust preferences using
the built-in television tuner.
Adjustment options include:
Tuner Mode
Channel Scan
Channel Skip
TUNER MODE
Select the option for obtaining television programming: Cable, Antenna
CHANNEL SCAN
Select Channel Scan to begin automatic scanning of channels. This process takes a few minutes and depends on program
availability.
CHANNEL SKIP
Designate preferences for skipping channels.
Setup Menu
The Setup Menu offers options to determine fundamental settings
of your Séura Television Mirror based on personal preferences.
Adjustment options include:
OSD Language
Caption
Time Setup
Reset Default
TIME SETUP
Options within the Time Setup selection include Time Zone, Time,
and Sleep Timer.
TIME ZONE
The local time zone may be selected using the graphical map of
North America
SLEEP TIMER
Within the Sleep Timer menu you can determine a timespan after
which the Séura Television Mirror will turn off automatically.
Your options: Off, 10, 20, 30, 40, 50, 60, 90, 120 minutes
The Sleep Timer can also be activated and deactivated directly
with on the remote control.
16
Parental Menu
The Parental Menu offers options to restrict program viewing based
on various national rating systems.
To access the menu, enter the 4-digit Password using the keypad
on the remote. The factory default password is “0000”.
Adjustment options include:
Program Block
Change Password
Clean All (or reset seings)
TV OSD (cont.)
For complete control documentation, please visit
www.seura.com/download-center
• RS232 Protocol
• IR Commands
For additional technical support, please contact Séura at 1-800-957-3872
during regular business hours: M-F 8:00 am - 4:30 pm, Central Time.
Integration and Control
Scan here to visit the
download center on your
mobile device
17
Troubleshooting
If the product is not working properly, please follow the below troubleshooting recommendations before contacting customer service:
Television
Symptoms Possible Solution
Check the status LED. The LED should illuminate blue for a few moments when the TV is powered on, then extinguish. Please
Blank screen
Color defects Check that the signal cable connector is properly connected and that the connection pins are not bent or damaged.
check if an input source is available and that the port of the device has been connected correctly in the Service Settings/
Input Ports menu. Press “Menu” on your remote control: you should see the OSD menu. Check your settings for miscongurations and adjust accordingly. Alternatively, perform a factory reset to restore the Television Mirror to its default settings. If the
problem still exists contact customer service.
The image is
unsatisfactory
Error message:
“No Signal”
Low or no sound
Remote control
doesn’t work
Adjust the picture characteristics as described in the above-mentioned section “Video Settings”. Image is not stable Check
that the display resolution and frequency from your media source is compatible with the Television Mirror.
Check that the connected media sources are switched on. Check that the signal cable connector is properly connected and
that the connection pins are not bent or damaged. Press “Menu” on your remote control: you should see the OSD menu.
Check your settings for miscongurations and adjust accordingly. Alternatively, perform a factory reset to restore the Television Mirror to its default settings. If the problem still exists contact technical support.
Press “Volume Up” and/or “Volume Down” on your remote control and check the audio connection cable(s). Make sure that
the Volume Limit setting in the Service Settings menu has been set to an audible value.
Ensure that the speaker selector switch on the until is correctly switched to designate internal or external speakers.
Replace the batteries in the remote. Tip! If the problem persists, verify that the remote is sending IR signal by observing the IR
output on the remote via a cell phone camera. IR signal will appear blue in the camera. If there is no IR signal or the problem
persists, contact technical support.
SMART
Symptoms Possible Solution
Frozen or unresponsive
screen
The touch screen is
unresponsive
Videos don’t play
Downloaded apps don’t
appear in the app drawer
Power cycle the SMART Module. Unplug the device, wait 15 seconds, then turn it back on. If the problem continues, contact
technical support.
Like other touch screens, Séura’s SMART Mirror touchscreen requires contact to activate. This may be hindered by wet hands
or excessive moisture. Dry your hands and the surface of the mirror before use. If the problem continues, contact technical
support.
If video streaming apps don’t play video reliably, the most likely problem is a poor internet connection. Check the signal
strength in the Android Settings menu and perform an online network speed test. If connected wirelessly, you may improve
signal to your SMART Mirror by moving the SMART Module closer to the signal source. If the problem continues, contact your
internet service provider.
Power cycle the SMART Module. Unplug the device, wait 15 seconds, then turn it back on. If the problem continues, contact
technical support.
Accidentally removed a
widget from home screen
All widgets including Séura Dashboard widgets may be added by tapping and holding any blank area on the home screen. The
widgets and settings menus will appear below the home screen. Select “Widgets”. From this menu, all widgets installed on
the device may be added to any screen and re-sized according to the users needs.
NOTE: If the above troubleshooting hints do not help you to nd a solution, please contact Séura.
18
Technical Specications
USB
Service Only
HDMI 2/SMART
Input
HDMI 1
Input
Supports ARC
(Audio Return Channel)
VGA
Input
Component
Input
RS-232
Service Only
IR Emitter
Occupancy
Sensor
USB
SMART Module
RS-232
Input
Speaker
Output
Internal/External
Speaker Selector Switch
S-Video
Input
VGA Audio
Input
Composite
InputIRInput
Power Adapter
Input
Audio
Line Out
RF Coaxial
Antenna
Cable Input
IR
Output
SMART
Module
Touch SMART
Display
Power (2)
USB
Microphone
USB
SMART Data
HDMI
Audio/Video
Microphone
Interlocking
Bracket
Interlocking
Bracket
Interlocking
Bracket
Interlocking
Bracket
DISPLAY CONNECTIONS
†
†
27 INCH DISPLAY
Model: 27-V2-SMT, Version: 5A
CUSTOM DESIGN OPTIONS
Custom frame, display placement,
matching mirrors
MAXIMUM MIRROR SIZE Up to 125" w x 72" h or 72" w x 125" h
MINIMUM MIRROR SIZE
CUSTOMIZATIONS
STANDARD MIRROR SIZES
28" w x 32" h (Recessed)
29" w x 36" h (Surface)
30" w x 36" h
33" w x 36" h
45" w x 36" h
VIEWABLE SCREEN SIZE 23.75" w x 13.5" h
DISPLAY RESOLUTION 1920 x 1080
ASPECT RATIO 16:9
CONTRAST RATIO Typical 4000:1
VIDEO
TUNER ATSC, NTSC, QAM
RESPONSE TIME 6 ms
VIEWING ANGLE 178° Horizontal/Vertical
HDMI 1
†
COMPONENT YPBPR
1
VGA
RF COAXIAL ANTENNA
INTEGRATION
1
†
1
1
1
USB 1
IR INPUT
1
IR OUTPUT 4
PC AUDIO IN 1
FIXED LINE OUT 2
AUDIO
PHOENIX TYPE SPEAKER OUTPUT
INTERNAL SPEAKERS 2 x 10W
STORAGE
128GB Internal Storage
MicroSD (TF) Card Slot
RAM 4GB
HARDWARE PLATFORM Android
OPERATING SYSTEM/VERSION Android 7.1 "Nougat"
CPU
2.0GHz Six-Core ARM
64-bit processor
POWER SOURCE 2A @ 110V power consumption
SMART MODULE
ETHERNET 1000 Mbps Ethernet
2.4GHz/5GHz
802.11a/b/g/n/ac
BLUETOOTH Bluetooth 4.1 (Support BLE)
Mail, Calendar, Weather, Time
27 INCH DISPLAY
Model: 27-V2-SMT, Version: 5A
TYPE
X-Band Frequency
Occupancy Sensor
RANGE 12 Feet
DEFAULT SLEEP TIME 5 Minutes
MOTION SENSOR
MOUNT OPTIONS
Integrated Surface Mount or
Integrated Recessed Mount
SURFACE MOUNT OFF-WALL DISTANCE 1.5"
RECESSED MOUNT IN-WALL DEPTH .75"
INSTALLATION
RECESSED MOUNT WALL OPENING SIZE 28" w x 32" h
RECESSED MOUNT VENT GAP .25"
CERTIFICATIONS AND COMPLIANCE FCC
Séura warrants SMART Mirrors
with respect to Séura’s labor,
glass, structure, and assembly for
three (3) years; display including
remote, power supply and SMART
Technology for one (1) year.
Séura IR Remote Control
OTHER
WARRANTY
REMOTE
MIRROR BACK SCHEMATIC
† Mini jack c onnection o n TV, product inc ludes adapte r cables
Additional cost for customizations.
Information is subject to change without notice.
19
PRODUCT LIMITED WARRANTY
If a Séura, Inc. (“Séura”) Product (the “Product” or “Products”) fails to work or operate properly because of a defect in materials or workmanship, Séura will, for the length of the
period indicated below, (starting on the date of the customer’s purchase receipt for the Product), at its option, either; (a) repair the Product with new or refurbished parts onsite or at
Séura’s factory, including Séura’s labor if applicable; or (b) replace the Product with a new or refurbished Product; or (c) refund of the lesser of a pro rata share of the current MSRP as
determined by the remainder of the warranty period if replacement of the Product is not commercially feasible. The remedy chosen will be in good faith and at the discretion of Séura.
Séura warrants Lighted Mirrors (excluding Select Lighted Mirrors) with respect to Séura’s labor for three (3) years; mirror, glass, structure, frame, and assembly for three (3) years;
electrical for ve (5) years; LED light strips for ve (5) years. Fluorescent lamps are not warranted.
Séura warrants Select Lighted Mirrors with respect to Séura’s labor for one (1) year; mirror, glass, structure, frame, and assembly for one (1) year; electrical for three (3) years; LED light
strips for three (3) years. Fluorescent lamps are not warranted.
Séura warrants TV Mirrors with respect to Séura’s labor for three (3) years; mirror, glass, structure, frame, and assembly for three (3) years; TV including remote and power supply for
two (2) years.
Séura warrants Lighted TV Mirrors with respect to Séura’s labor for three (3) years; mirror, glass, structure, frame, and assembly for three (3) years; electrical excluding TV for ve (5)
years; LED light strips for ve (5) years. TV including remote and power supply for two (2) years. Fluorescent lamps are not warranted.
Séura warrants Indoor Waterproof TVs with respect to Séura’s labor for three (3) years; glass, structure, frame, and assembly for three (3) years; TV including remote and power supply
for two (2) years.
Séura warrants Outdoor TVs with respect to Séura’s labor for two (2) years; glass, structure, frame, and assembly for two (2) years; TV including remote and power supply for two (2)
years.
Séura warrants Indoor and Outdoor TV Mounts for two (2) years against defects in original hardware and/or workmanship. Excludes corrosion or rust resulting from damaged, scratched
or chipped paint or other surfaces.
Séura warrants Protective TV Covers for two (2) years against material and/or workmanship defects. Excludes normal wear & tear.
This Limited Warranty extends only to the original purchaser of a Product and only covers a Product purchased new. Séura reserves the right to require any warranty claimant to produce
the original purchase receipt or other original purchase date proof as may be reasonably required by Séura to verify the Product’s warranty eligibility. Séura reserves the right to examine
all failed product components and determine, in its sole discretion, whether any product components are defective and covered under warranty.
1.
Exceptions to Warranty: Séura does not warrant the Products against defects arising out of, related to, or caused by, whether totally or partially, and whether directly or indirectly,
any of the following:
A.
Failing to properly clean and maintain, any Product, part or component of a Product, including, but not limited to, lters, front bezel, and other Product areas or components;
B.
A Product’s extended use, including particularly, commercial applications, where a Product is operating on average more than twelve (12) hours per day on a permanent or
extended periodic basis;
C.
Circumstances, damage (including concealed damage) or other conditions occurring during shipment of a Product or at any time after a Product leaves Séura’s facility;
D.
Circumstances, damage or other conditions occurring during unpacking and/or removal of a Product from its original packaging, including the removal of protective material;
E.
Circumstances, damage or other conditions occurring during transport of the Product to or from Séura before or after authorized service. Products must be packed properly
using original packaging or Séura replacement or pre-authorized packaging. Customer assumes all risk, and costs, including transportation costs, while Product is in transit
to or from Séura.
F.
Improper, incorrect, or insufcient AC supply voltage to a Product;
G.
Alterations, modications, including use of unauthorized mount, or changes to a Product without Séura’s prior written authorization;
H.
The incorporation of a Product into or within a Product of a third party, without Séura’s prior written authorization;
I.
A Product’s misuse, neglect use, abuse, or improper operation, including the failure to follow a Product’s normal and ordinary operating instructions;
J.
The effects of re, ood, lightning, electrical surges, water and other liquid inltration, smoke, insect or animal infestation, sand, mud, chemicals, improper cleaning agents
and other substances not intended to come into contact with a Product, including any such substances contact with a Product as the result of acts of God;
K.
The improper or faulty installation, setup, or adjustment of a Product;
L.
A Product’s repair, attempted repair, or total or partial disassembly by any party other than a Séura authorized service representative;
M.
When the Product occurs with pixel errors within the specied and permitted area. For more information about this, inquire directly with Séura regarding the Séura Pixel
Policy.
N.
Corrosion that does not affect the performance of a Product or the reasonable cosmetic appearance of a Product; and
O.
Scratches or other paint or nish damage to a Product that lead to or are caused by, in part or in total, corrosion.
P.
When a Lighted Mirror or Lighted TV Mirror using LEDs retains an overall brightness greater than 70% of the original brightness, including cases whereas an individual LED fails.
Q.
Lack of proof of original proof of purchase.
R.
2.
3.
NOTICE OF ANY WARRANTY CLAIM MUST BE RECEIVED BY SÉURA, IN WRITING, PRIOR TO THE EXPIRATION OF THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE. THE
4.
Return Instructions: If return is necessary, Séura will issue a return goods authorization (RGA) number and, if applicable, specic return and shipping instructions. A Product will only
be accepted for warranty claims if returned and shipped to Séura in the Product’s original packaging materials. If original packaging is not available, please contact Séura to receive
authorized replacement packaging. Packages not bearing the issued returned goods authorization (RGA) number will not be accepted by Séura and will be returned to sender. In addition
to the Product, the package must include the warranty claimant’s original sales receipt for the purchase of the Product. All Product returns shall be received by Séura, at 1230 Ontario
Road; Green Bay, WI 54311 with freight prepaid by the warranty claimant. Séura shall not be responsible for, and the warranty claimant assumes and retains all such responsibility, any
damage or loss to or of the Product during shipment to and from Séura as the result of a warranty claim.
5.
Damage due to exhausted or incorrectly installed batteries.
WarrantyDisqualiers.This Limited Warranty does not apply, and Séura makes no warranties or representations, with respect to any Product being free from defects in materials
or workmanship if the Product was purchased from a seller who is not authorized, by Séura, to sell Séura Products, is owned by or is in possession of an individual or entity who
is not the original purchaser of the Product, or if the Product’s original Séura serial number has been removed, defaced, replaced, or otherwise tampered with in any manner.
LIMITATION OFLIABILITY. THE SPECIFIC TERMS OF THIS LIMITED WARRANTY ARE IN LIEU OF ALL OTHER WARRANTIES, ORAL, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO, ANY IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE OR USE. SÉURA WILL NOT BE LIABLE FOR ANY DAMAGE TO OTHER PROPERTY CAUSED BY ANY
DEFECT IN THE PRODUCT, DAMAGES BASED ON INCONVENIENCE, LOSS OF BUSINESS OPPORTUNITY, LOSS OF GOODWILL, INTERFERENCE WITH BUSINESS RELATIONSHIPS, OR
OTHER COMMERCIAL LOSS, EVEN IF THE CUSTOMER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SÉURA WILL NOT BE LIABLE FOR ANY LOSS, DAMAGE OR
LIABILITY OR ANY DIRECT, INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OR MISUSE OF A PRODUCT, OR ARISING OUT OF
ANY BREACH, BY THE PURCHASER OF A PRODUCT, OF THIS LIMITED WARRANTY. SÉURA SHALL NOT BE LIABLE FOR ANY CLAIM AGAINST THE CUSTOMER BY ANY OTHER PARTY.
SÉURA SHALL NOT BE LIABLE FOR ANY VERBAL WARRANTY ASSURANCES MADE BY A SÉURA EMPLOYEE OR A SÉURA AUTHORIZED DISTRIBUTOR, RESELLER OR INSTALLER THAT
CONFLICTS WITH OR ENHANCES THE WRITTEN WARRANTY HEREIN. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES,
OR LIMITATIONS ON HOW LONG AN IMPLIED LIMITED WARRANTY LASTS, SO THE EXCLUSIONS MAY NOT APPLY TO A PARTICULAR PURCHASER. NOTWITHSTANDING ANYTHING
CONTAINED IN THIS LIMITED WARRANTY TO THE CONTRARY, SÉURA’S MAXIMUM AGGREGATE LIABILITY TO A PURCHASER RELATED TO ANY WARRANTY CLAIM OR ALLEGATION OF
A DEFECT WITH RESPECT TO A PRODUCT SHALL NOT EXCEED THE THEN CURRENT SÉURA WHOLESALE PRICE OF THE SPECIFIC PRODUCT FROM WHICH THE WARRANTY CLAIM
DERIVES.
PRODUCT WARRANTY APPLIES ONLY FOR THE PERIODS SET FORTH ABOVE.
WarrantyProcedure. A warranty claimant must contact Séura at 920-857-9069 for a diagnostic. Please have your Product receipt available. At that time, Séura will provide
technical support over the phone to attempt to x the problem. If unsuccessful, a Séura Representative will determine if the Product will be serviced onsite, replaced, or returned
to Séura’s factory in Green Bay, Wisconsin for repair.
•
Toll-Free Technical Support: Please call 1-800-957-3872 to speak with a Séura Technical Support Representative. Séura Representatives are available Monday-Friday, 8:00am-
4:30pm Central Time.
•
Onsite Service: If Technical Support determines the problem may be xed onsite, a Séura service agent will be scheduled within 24 hours to service the unit. A Séura
representative will work with the customer to schedule a convenient time for onsite service. Parts may be sent to the customer’s location. Onsite service is available in the
United States during normal business hours Monday – Friday, unless other special circumstances exist and special arrangements are made.
•
Factory Service: If Technical Support determines the Product must be sent back to Séura’s factory for repair, the customer must follow return instructions below. Séura will
ship the repaired Product to the authorized reseller, installer or customer’s address. This warranty does not cover removal or installation costs of Products.
•
Advanced Replacement: If Technical Support determines the Product must be replaced, Séura will ship a new Product to the authorized reseller, installer or customer’s
address. The customer must follow return instructions below to send the damaged Product back to Séura’s factory. Credit card information will be collected before shipment
of the replacement Product. If Séura does not receive the original Product back within thirty (30) days of shipping the replacement Product, the credit card on le will be
charged at full MSRP. This warranty does not cover removal or installation costs of Products.
Exclusive Remedy. This Limited Warranty sets forth the exclusive remedies of a warranty claimant with respect to allegations of a defective Product.
1230 Ontario Roa d Green Bay, Wi sconsin 5 4311
1-800-957-3872 contacts@seura.com
www.seura.com
20
Publi sh date: May 24, 20 18. Information is subj ect to chang e without n otice.
© 2018 Séura
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