Limited Warranty
Millwork Holdings seating products are warranted
against defects in material and workmanship while
owned by the “Original Purchaser”. The term “Original
Purchaser” is defined as that party or entity which
purchases Millwork Holdings furniture from an
authorized Millwork Holdings retailer as shown by the
original sales receipt. This warranty does not apply to
“as is” or previously owned seating products.
Millwork Holdings warrants its products to be free
from defects in materials and workmanship (normal
wear and tear, fading and stretching excepted),
for one year from the date of purchase, except as
provided below under the limited warranty.
This warranty gives you specific rights, and you may
also have other rights, which vary from state to state.
All warranties are limited to the original purchaser for
normal use by a maximum of two users. Total weight
capacity per chair is 250 pounds for a single user.
t he exceptions or exclusions to this warranty are:
• Upholstery material and foam cushion material is
warranted against defects in material and workmanship
for a period of one year, beginning on the date of
purchase as shown on the original sales receipt.
• Any warranty claim that is submitted after the limited
warranty period, or without proper proof of purchase
will not include the cost of parts, labor, or delivery on
the warranted parts within a reasonable amount of time.
We reserve the right to require damaged parts to be
returned to us upon request. Natural markings such as
scars, brands, grain variations, wrinkles, color variations,
etc. will be considered normal characteristics and not
construed as defects.
• For claims or questions concerning this warranty, please
contact Millwork Holdings Customer Service department
on the web at www.truecustomersupport.com. Be
prepared to provide your name, address, daytime phone
number, the model and purchase order number of the
product, date of purchase, and the store where it was
purchased. Millwork Holdings requires that the original
sales receipt be submitted with all requests to confirm
that you are the original purchaser according to our
written warranty.
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