26
4 Trouble shooting
4.1 Alarm Messages
In the event of an alarm message, try
to re-start
the unit with the safety switch.
If this does not work, try
to
solve the pr
oblem with the help of the table below. Call your installation contractor if
you need help. See ”Refer
ences” on page 28.
T
able 3: Alarm Messages
Error code Explanation Cause How to do
RETURN TEMP
Return water temperature
sensor
error;
Sensor disconnected; Sensor
was
defective.
Check the connections, the wire of sensor, or change the sensor.
Under 25
°C
, the resistance of sensor should be 5K
FEEDLINE TEMP
Supply water temperature
sensor error;
Sensor disconnected; Sensor
was
defective.
Check the connections, the wire of sensor, or change the sensor.
Under 25
°C
, the resistance of sensor should be 5K
OUTDOOR TEMP
Outside air temperature
sensor error
Sensor disconnected; Sensor
was
defective.
Check the connections, the wire of sensor, or change the sensor.
Under 25
°C
, the resistance of sensor should be 5K
ROOM TEMP
Room air temperature
sensor error;
Sensor disconnected; Sensor
was
defective.
Check the connections, the wire of sensor, or change the sensor.
Under 25 °C, the resistance of sensor should be 5K
CMP TEMP
Compressor exhaust
temperature sensor error;
Sensor disconnected; Sensor
was
defective.
Check the connections, the wire of sensor, or change the sensor.
Under 25 °C, the resistance of sensor should be 50K
WARM WATER TEMP
Water tank temperature
sensor error
Sensor disconnected; Sensor
was
defective.
Check the connections, the wire of sensor, or change the sensor.
Under 25 °C, the resistance of sensor should be 5K
HIGH PRESS (single
compressor system)
COMP.A PRESS(double
compressor system)
Compressor high
pressure protection
The wire disconnected; lack of
refrigerant;
water flow stop in the room cycle
Check
the wire connection; check refrigerant quantity; Check the
water cycled pump for the room heating system;
Check if the
water system contains air
LOW PRESS (single
compressor system)
COMP.B PRESS(double
compressor system)
Compressor low
pressure protection
The wire disconnected; lack of
refrigerant;
Check the wire connection; check refrigerant quantity;
CMP OVER
Compressor overload
The actual current over the
contactor‘s allowed current.
Compressor
current too large;
Check the wire connection;
Check if the water system contains air, and cause the water
temperature over high and current over large
ADD HEAT OVER OR FLOW
TROUBLE
Supplementary
electrical heater over
heat or water flow got
problem
The temperature of electrical heater
over the max allowed temperature.
Water flow too small or stopped.
Check the wire connection;
Check if the water system contains air or without water
CMP AIR OVER
Compressor exhaust air
temperature over heat
Water flow too small;
Lack of refrigerant
Check if the water system contains air or without water
Check the refrigerant quantity
WARMWATER TEMP TOO LOW
Temperature of the water
tank is too low.
Water tank temperature less than
10
ć
A . During heat pump running, whatever mode heat pump runs, hea
pump will give an alarm with sound, at the time, heat pump will
automatically turn to water tank heating, and
then go back to previous running mode until water tank’s
temperature get to 20
ć
B . During heat pump is not running, heat pump will give an alarm
with sound: WARM WATER. TOO LOW
POWER SUPPLY
Phase error
For three-phase, the phase or
der
r
eversed or wrongly connected. For
single-phase, the “ three-phase
option Port” in the circuit board is not
connected or loose.
Please check if the phase connections were correct.