SereneLife IPCAMHD30 User guide

TABLE OF CONTENTS:

PRODUCT STRUCTURE DIAGRAM

SETU P AN ACCOU NT USERNAME

ADD CAMERA TO AP P

CONNECT TO YOUR NETWORK

WEB ACCESS

PASSWORDS

MOBILE APP LAYOUT

CAMERA VIEW PAGE

CAMERA RECORDINGS

DEVICE SET TINGS

RECORDING YOUR CAMERA

MOTION DETECTION AND NOTIFICATION SETTINGS EXPLAINED

HOW TO IMPROVE PLAYBACK PERFORMANCE

INCREASE THE GLOBAL BUFFER SET TING

HOW TO EVALUATE YOUR HOME WIRELESS NETWORK

HOW TO CHECK AND INSTALL FIRMWARE UP DATES

TECHNICAL SPECS

1

2

3

4

5

5

6

7

8

9

10

11

12

13

14

15

18

TROUBLESHOOTING

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Product Structure Diagram

1

Don't forget to register your camera with us online to get a free 1 year
manufacturer's warranty!

Just go to www.SereneLifeHome.com

`SereneViewer' APP Installation

A. Scan 'SereneViewer' APP QR code or search to download the app.

iOS Andriod

Setup an Account Username

Click "Sign Up" Create your camera username

- 6 characters min

- Do not use email address

Note: This user name will be used to access all of your cameras from the app or

2

Create an account password - Click "Sign Up"
Note: This will be u sed to log in to a ll of th e cameras on y ou r accou nt an d can

be separate from the camera password

Add Camera to APP

1. Enter 'Device List' and click '+' icon at th e top of left corner.
Then scan the device ID QR code.

3

Connect to Your Network

Choose meth od 1 or 2 for setup

Method 1: Wired Setup

-Connect power, Ethernet cable as above.

-Wait 50 seconds for( ) in dica tor on th e camera to ash green

-After scanning QR code - select the “Ethernet Connection” option

Method 2: Wi-Fi Connection

- Make sure you are in the same room as your wireless router and plug camera
into p ower.

QR Code Method:

- Wait 1-2 min for camera boot up, scan n in g QR Code ，watch for th e WiFi
indicator on the front of the camera to ash red and green alternating.
Click the Wi-Fi connection icon,operate it under the APP instructions.

4

Camera Recordings

Enter into the interface of "information and video viewing" can see the alarm

information an d vid eo of storage d evice (Micro SD or clou d box), u sers ca n

quick ly search th e in forma tion and video by choose th e time or categor y.

Records

Shows photos and videos
stored on the SD memory
card. Drag the screen down
to load.

Shows photos and videos

Local

recorded to the phone

memory

Calendar Icon

Skip to a specic date

and time..

8

Device Settings

This screen allows you to check and set camera specic settings.

If you see the red dot icon - a rmware update is available. Install available

rmware updates to ensure the camera features are working as intended.

About

Check the camera's
software version and ID
number.

Storage Device

Connecting Cloud Box for
storage

Schedule Recording

Set the recording schedule
start and end time.

Can set up the camera

Network

Wi-Fi connection

Motion and Notication

Set the motion detection

alarm.

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Recording Your Camera

You can ch oose 3 option s for storin g record ing s for your camera

1) Local storage

This is the most simple method - just point and shoot. This only works while The

phone app is open and running and will take up memory on your phone.

2) SD storage

Install an SD card an d open u p a world of possibilities!

Choose between scheduled recording, motion detection triggered recording or

just let it run! The oldest videos will be overwritten to make room for the newest.

You can down load and save th e videos from th e mobile or website.

3) CloudBox storage

Sometimes SD storage ju st doesn't cu t it. With a limit of 32g and the fact that

the videos are stored directly in the camera - many people prefer the peace of

mind the CloudBox can bring. Purchase the cloud box and back up

2TB of video storage from any device on a single network and check the videos

from th e same log in. Find th e CloudBox for sale on Amazon now!

Search "SereneLife CloudBox"

10

Motion Detection and Notication Settings Explained

You can set notication settings separately for any camera in your account.
To access the n otication settings, select you r camera, and g o to the settings
tap - th en scroll d own to "motion d etection"

Slide the slider to enable motion detection
You can th en choose wh at ac tions y ou wou ld like to occu r when you r camera
detec tions motion.
I/O alarm will send a signal to any equipment you have attached to the camera
I/O outpu t ports. Snap Shotwill record a still image to the SD card in your
camera. Recordwill record video to the SD card while the camera detects motion.
You can also turn push notications on and o by selecting "turn alert on" or
"turn alert o".

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If you are nding your camera is alerting you need lessly or failing to aler t you if

someon e is moving, you can ad just the sensitivity for motion detection for th e

camera.

Go to "settings" > "Motion Sen sitivity" an d ad just th e sliders for day an d night

seperately

How to Improve Playback Performance

Choppy video?

Tr y the following to ease u p th e deman ds for data on your ca mera ...

Decrease the Video Stream Qual ity

You can drop the resolution setting for th e camera to make it easier on you r

home network's bandwidth.

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Just open up the setting here and adjust until you get the desired

performance level.

Plug your camera into a wired data connection

Do some tests before throwing in the towel for using the camera wirelessly

But the fac ts remain - wires are still quicker...

How to evaluate your home wireless network

Evaluate your wireless network

Camera s having trouble with wireless? You may want to consider u pgrad in g

you r wireless network.

13

Lets d o a basic ev alu ation of your h ome wireless n etwork .

First, I would recommen d comparing your network speed with you r wireless

speed.

1) Ru n a sp eed test from a laptop of desk top conn ected to your router with a

wired connection.

http://www.speed test.n et/

2) Compare this value to your wireless network apps like “Speed Test” to see if

youhave enough available data in the area you would like to set the camera.

3) Test your network range

-Wh at is your d ownloa d speed in the same room as y ou r wireless router?

-What is the download speed in the location you are trying to install the

camera?

-Is there a signicant drop?

What to upgrade?

1) If your wired conn ection is too slow to reach th e ban dwid th req uiremen ts of

the camera you may need to consider upgrading your internet service.

2) If you have a signicant drop in data when testing a wireless connection in

the sa me room a s your router, you may want to con sider upg ra din g to a

router that can provide higher data transmission speeds

3) If you see a signicant drop in data when testing in the area you want to

install your camera you can either look for an u pgrad ed router that will oer

additional range or you can expand your router range with a signal booster.

How to check and inst all  r mware u pdates

Firmware upd ates ensure our new featu res will work 100% for your camera

It is a good idea to install them when you see they are available.

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It is reccomended that you install updates while on a wired connection to your

router.

This will ensure loss of bandwith is not an issue during updates

To check and install rmware updates

1) Tap the device preview image

2) Look for red dot indicating rmware
update available

- then enter settings

15

3) Scroll down to "System Settings" 4) Select Upgrade - then conrm

5) Now wait for the upgrade to
proceed

- It can take 5 - 10 minutes

- Do not quit the app or modify
the camera hardware

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6) Once complete - the app will tell you to restart the camera

- However it sh ould automatically restart itself

- Wait 2-3 minutes for the camera to restart before checking the camera feed
or settin gs

7) Check if any additional updates are available

-Sometimes there will be mu ltiple u p dates availab le in a row.
Repeat the process until no new updates are available

Desktop access link: htt p://cloud.serenelifeho me.com/

Other issues? Check our FAQ resources and contact support online!

www.SereneLifeHome.com

Compatible Products:

You can add any nu mb er of Seren eLife ca meras to you r a ccou nt with u s to
monitor multip le locations!

17

IPCAMHD82IPCAMHD61IPCAMHD15IPCAMHD12

Technical Specs:

• Imag ing Sen sor: 1/4” C olor CMOS

• Video Resolution: Up to 720p (1280 x 720 Pixels) 30FPS

• Video File Format MJ PEG (H .264)

• Night Vision Distance 32”+ ft. (0.01 LUX)

• Wi-Fi Wireless Network: IEEE802.11b/g/n

• Protocols: TCP/IP, UDP/IP, HTTP, DHCP, RTMP, MUTP

• Ethernet Network: 10/100Mbps, RJ-45 Interface

• P2P Technology Plug an d Play

• Dynamic Code Rate Filterin g Jitter Buer

• Maximum Micro SD Card Su pport Size: 64 GB

• Lighting Frequency: 50/60Hz

• Video Compression : H.264

• Audio Comp ression: AAC (Ad vance Audio C od in g)

• Power Su pply: DC 5V

• Dimensions (L x W x H): 4.7” x 3.3” x 3.3”

• Sold as: 1

• Weight: 0.59 lbs.

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Troubleshooting

Can't connect to WiFi

- Connect the ethernet cable and check connection is working

- Go to "camera settings" > "n etwork" Check the WiFi statu s is en abled and "List"
displays y ou r home n etwork - doublecheck the password .

- In the Ethernet tab - disable the ethernet connection to force the camera to
look for available WiFi n etwork

Still having trouble?

- Try deleting the camera entry from your account

- Hard ware rest the camera

- Add the camera as a new device

SD Card is not recognized by the c amera

- Check the card is class 10 - 32g or less

- Insert the card while the camera is powered down then power up

-Tr y reformatting the card using your compu ter usin g "FAT32"

- Test mu ltiple SD card s

App is crashing - a feature is not working

- Check for app updates

- Check for camera rmware u pdates

- Con ta c t su p p or t with app version, mobile d evice mod el and OS v ersion so we
can update the app and x the issue

19

Web Access:

After setting u p your ca mera on the mob ile phon e - y ou can u se you r accou n t

username and password to access the cameras from any device with an internet

browser

Log on to th e web site:

http://cloud.serenelifehome.com/

Passwords

Should you happen to forget a camera's individual password you can reset it by

performing a hardware reset. Just use a pin to press and hold the reset switch for

12 - 15 seconds. The camera will reboot and run through pan and tilt.

If you forg et you r accou n t password you will need to reg ister a new accou nt an d

pair the cameras again.

Accounts are never associated with an email address for password recovery

5

Mobile App Layout

The main screen is your device list.

You will see a thumbnail p review for all cameras added to your accoun t.

Use t his menu to

- Switch between dierent cameras

- Add new devices

- Access and change app global settings

Add Device

Add your cloud camera
to your account through
the icon.

You can change your user

App Settings

admin and guest

password and check the

app software version.

Alarm Messages

Shows which cameras

have detected motion.

6

Camera View Page

This page give you access to all camera specic actions and settings

-Hold the p h one v ertically or h orizontally to switch between fu ll screen mode

-Swipe left and right on the video to reposition the camera

-Spread two n gers apar t to zoom in

Sound

Activate to hear your
cameras surroundings

Microphone

Activate to talk through
your camera's speaker.

Snap Photo

Saves a photo to your
phone's local memory

Image Settings

Set color, contrast,

image res and more.

Local Video

Records the live video

direct to phone memory.

This feature only works

while app is open.

See "SD recording" for

background recording

options.

View the Video Records

and alarm messages
Click the icon to view the
video recording and alarm
message.

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