Page 1
Sprint Magic Box Silver
Model Name: SRE4105T
System Release:
Revision: 2.0
User Guide
Published: October 2019
Page 2
Revision History
Rev Date Description
V1.0 06/19/2019 Initial Release V1.0
V1.1 08/02/2019 Initial Release V1.1
V2.0 08/08/2019 Revised Release 2.0
Page 2 of 37
Page 3
Legal Notices
The information contained within this document is proprietary, privileged and intended only for the
recipient. As such, the information is subject to all relevant copyright, patent and other laws protecting
intellectual property, as well as any specific agreements protecting Sercomm Corporation rights in the aforesaid
information. Neither this document nor the information contained herein may be published, reproduced,
transmitted or disclosed to third parties, in whole or in part, without the express, prior, written permission of
Sercomm Corporation In addition, any use of this document or the information contained herein for the
purposes other than those for which it is disclosed is strictly forbidden.
Sercomm Corporation reserves the right, without prior notice or liability, to make changes in equipment
design or specifications.
Information supplied by Sercomm Corporation is believed in good faith to be accurate and reliable, while
every care has been taken in preparing these documents. However, Sercomm Corporation does not make any
representations and gives no warranties of whatever nature in respect of these documents, including without
limitation, the accuracy or completeness of any information, facts and/or opinions contained therein. No
responsibility is assumed by Sercomm Corporation for the use of the documents nor for the rights of third
parties which may be effected in any way by the use thereof. The provision of these documents (and the
documents themselves) does not constitute professional advice of any kind. Any representation(s) in these
documents concerning the performance of Sercomm Corporation product(s) are for informational purposes only
and are not warranties of future performance, either expressed or implied. Sercomm Corporation, its affiliates,
directors, employees, and agents shall not be held liable for any damages or losses, of any nature whatsoever,
arising from any use of and/or reliance on the documents.
These documents may contain flaws, omissions or typesetting errors; no warranty is granted nor liability
assumed in relation thereto unless specifically undertaken in Sercomm Corporation sales contract or order
confirmation. Information contained herein is periodically updated and changes will be incorporated into
subsequent editions. If you have encountered an error, please notify Sercomm Corporation.
Product performance figures quoted within this document are indicative and for information purposes
only.
Page 3 of 37
Page 4
TABLE OF CONTENTS
LEGAL NOTICES ................................................................................................................................................................... 3
1. INSTALLATION ........................................................................................................................................................... 7
1.1. BEFORE YOU START .......................................................................................................................................................... 7
1.2. UNPACK AND CHECK PACKAGE CONTENTS ............................................................................................................................. 7
1.3. FRONT PANEL .................................................................................................................................................................. 7
1.4. LED INDICATORS .............................................................................................................................................................. 8
1.5. REAR PANEL .................................................................................................................................................................... 8
1.6. BOTTOM ....................................................................................................................................................................... 89
2. INITIAL SETUP ...........................................................................................................................................................10
2.1. POSITIONING UNIT… ....................................................................................................................................................... 10
2.2. POWER UP. ................................................................................................................................................................... 10
2.3. INSTALL. ....................................................................................................................................................................... 11
2.4. ACTIVATE. ..................................................................................................................................................................... 11
2.5. SUCCESSFUL SETUP. ........................................................................................................................................................ 11
3. INFO BUTTON LED STATUS ........................................................................................................................................12
4. SPRINT SET UP ASSISTANT APP INSTALLATION .........................................................................................................13
4.1. SPLASH ......................................................................................................................................................................... 13
4.2. DEVICE SELECTION .......................................................................................................................................................... 13
4.3. TERMS & CONDITIONS….............................................................................................................................................. 1314
4.4. DEVICE SEARCH .............................................................................................................................................................. 15
4.5. DEVICE CONNECT……. ..................................................................................................................................................... 16
4.6. DEVICE PAIRING AND SETUP (CANCEL AND INSTALL) .............................................................................................................. 17
4.7. INSTALLATION PROCESS…….. ............................................................................................................................................ 18
4.8. DASHBOARD AND SIDE MENU ........................................................................................................................................... 19
4.9. MY DEVICE……. ............................................................................................................................................................. 20
5. DEVICE STATUS .........................................................................................................................................................21
5.1. LTE STATUS…................................................................................................................................................................ 21
5.2. SPRINT NETWORK STATUS................................................................................................................................................ 22
5.3. GPS STATUS….. ............................................................................................................................................................. 23
5.4. HEALTH STATUS…….. ...................................................................................................................................................... 24
5.5. SIGNAL TEST……….. ....................................................................................................................................................... 25
5.6. SPEED TEST…….. ............................................................................................................................................................ 26
5.7. MENU ITEMS ..................................................................................................................ERROR! BOOKMARK NOT DEFINED.27
5.8. ABOUT APP…………………… ............................................................................................................................................. 27
6. TROUBLESHOOTING .............................................................................................................................................. 2829
6.1. POWER OFF………………. ............................................................................................................................................. 2829
6.2. RESTART…………………………........................................................................................................................................ 2829
6.3. FACTORY DATA RESET…………………….. ......................................................................................................................... 2930
Page 4 of 37
Page 5
6.4. ERROR CODES ............................................................................................................................................................ 3031
6.5. HELP ............................................................................................................................................................................ 32
7. SPECIFICATIONS….. ...................................................................................................................................................33
7.1. GENERAL SPECIFICATIONS……………................................................................................................................................... 33
7.2. RF CHARACTERISTICS…………………… ............................................................................................................................ 3334
7.3. POWER CONSUMPTION…………………. ............................................................................................................................... 34
8. DECLARATION OF CONFORMITY…………………….. ........................................................................................................35
8.1. FCC STATEMENT…………………… ...................................................................................................................................... 35
8.2. SAFETY INFORMATION……………………………. ...................................................................................................................... 35
8.3. GENERAL HAZARD STATEMENT…………………………………………….. ......................................................................................... 36
8.4. DEVICE SURFACE CLEANING .............................................................................................................................................. 37
Page 5 of 37
Page 6
TABLE OF FIGURES
FIGURE 1: SPRINT MAGIC BOX SILVER PLACED NEAR A WINDOW….. .................................................................................10
FIGURE 2: SPRINT MAGIC BOX SILVER- BACK… ...................................................................................................................10
FIGURE 3: SPRINT MAGIC BOX SILVER- POWER ON LED STATUS ........................................................................................11
FIGURE 4: SPRINT MAGIC BOX SILVER- LTE ACTIVATED LED STATUS ..................................................................................11
FIGURE 5: SPRINT MAGIC BOX SILVER- FRONT PANEL ......................................................................................................... 7
FIGURE 6: SPRINT MAGIC BOX SILVER- LED INDICATORS ..................................................................................................... 8
FIGURE 7: SPRINT MAGIC BOX SILVER- REAR PANEL………………………………………………………………………………………………………….8
FIGURE 8: SPRINT MAGIC BOX SILVER- BOTTOM ................................................................................................................ 9
FIGURE 9: SPRINT MAGIC BOX SILVER- BOTTOM ...............................................................................................................12
TABLE 1: ERROR
CODES…………………………………………………………………………………….…………………………………………………………….3031
Page 6 of 37
Page 7
1. Installation
1.1. Before You Start
The Sprint Magic Box Silver unit needs to be placed on a windowsill to receive the signal from outdoors
and boost it indoors. The following steps outline the proper positioning and setup of the Sprint Magic
Box Silver unit for optimal service.
1. Please refer to the included Quick Start Guide to find the best location and for information on how
to install the Sprint Magic Box Silver.
2. Please download the Sprint Set Up Assistant App from the App Store or Google Play Store on your
mobile device or tablet to gain device status.
1.2. Unpack and Check Package Contents
1. Carefully unpack the Sprint Magic Box Silver unit from the box.
2. Inspect the unit for any damage and check that all accessories are in the box.
The package will include the following items:
1 x Magic Box Silver Device
1 x 12/2.5 AC/DC Power Supply Adapter
Note: If any of the above items are damaged or missing, please contact Sprint Customer Care at 1-844463-3194 immediately.
1.3. Front Panel
The Magic Box Silver has 5 LED light indicators and 1 Info Button, which are defined below on Figure 1.
Figure 5: Sprint Magic Box Silver-Front Panel
Page 7 of 37
Page 8
1.4. LED Indicators
Each LED light may have three states: solid on, blinking and off. Figure 2 shows the status of each
LED light state.
Figure 6: Sprint Magic Box Silver- LED Light Indicators
1.5. Rear Panel
The DC port is located on the rear panel and requires a 12 Vdc and 2.5A power supply adapter.
Figure 7: Sprint Magic Box Silver- Rear Panel
1.6. Bottom
Page 8 of 37
Page 9
Device Label: You can find the Bluetooth MAC on the device label for pairing the Sprint Set Up
Assistant App with Magic Box Silver.
The “Reset Button” is located on the bottom panel next to the device label.
Figure 8: Sprint Magic Box Silver- Bottom
Page 9 of 37
Page 10
2. Initial Setup
Magic Box Silver is designed to self-configure with Plug-n-Play (PnP) installation and does not require
any software installation. The device turns on automatically when the power supply adapter is
connected to backside of the unit and plugged in. Please follow the step-by-step procedures outlined
below to set up the Sprint Magic Box Silver.
2.1. Positioning Unit:
Place the unit within reach of an electrical outlet near windows with a clear view of the sky.
Figure 1: Sprint Magic Box Silver placed close to window
2.2. Power Up:
Carefully remove the Power Supply Adapter from its package and place it aside.
Turn the unit to show the backside, as shown below.
Plug the power supply cable into the DC port.
Figure 2: Sprint Magic Box Silver- Back
Page 10 of 37
Page 11
2.3. Install:
The LED lights will blink as the device begins to install. Magic Box Silver will illuminate “Power LED” in
solid green after connected to the Power Supply.
Figure 3: Sprint Magic Box Silver- power on LED status
2.4. Activate:
The “Service” and “LTE” LED lights will stop blinking and turn solid green when service is activated. It
may take 7 to 10 minutes.
Figure 4: Sprint Magic Box Silver- LTE activated LED status
2.5. Successful Setup:
When both the “Service” and “LTE” lights are solid green, the Magic Box Silver has been successfully
set up and activated for use.
Notices:
1. The device will take about 10 minutes to install. If there is a red LED shown on the front panel,
please refer to the “Info Button LED Status” section for more information. If the problem persists, refer
to the Troubleshooting Section for further assistance. If the problem is still not resolved, please call
Sprint Care at 1-844-463-3194 for assistance and provide the error information.
2. You can also obtain detailed device information and troubleshooting tips in the Sprint Set Up
Assistant App.
Page 11 of 37
Page 12
3. Info Button LED Status
When there is an issue related to the LTE connection, backhaul connection or GPS status, the LED
“Info” light will blink red. You can check the info status by pressing the “Info” button, then one or more
LED lights will blink for about 60 seconds to indicate which issue has occurred. Figure 9 describes the
“Info” LED status:
Figure 9: Sprint Magic Box Silver- Bottom
Note: Please download the Sprint Set Up Assistant App from the App Store or Google Play Store on
your mobile device or tablet to gain device status information on the Magic Box Silver.
Page 12 of 37
Page 13
4. Sprint Set Up Assistant App Installation
4.1. Splash
The Splash screen will be displayed for 3 seconds.
4.2. Device Selection
On the “Choose your Device” screen, please choose “SILVER” to start the installation.
4.3. Terms & Conditions
Page 13 of 37
Page 14
After selecting “SILVER”, Terms & Conditions will appear. Please read and accept the “Terms &
Conditions” when the “Accept” button is enabled.
Page 14 of 37
Page 15
4.4. Device Search
After accepting the Terms and Conditions, the app will search for “Magic Box Silver” and will show all
Silver devices present in your location.
Page 15 of 37
Page 16
4.5. Device Connect
After selecting the correct device, the App will retrieve the device information and will ask for a
Passkey for further connection. (Default passkey is 000000)
Page 16 of 37
Page 17
4.6. Device Paired and Setup (Cancel and Install)
When Magic Box Silver is successfully paired with your device, press “Continue”.
If you want to cancel the setup process, press the “Cancel Setup” button.
Page 17 of 37
Page 18
4.7. Installation Process
During installation, the progress bar will illuminate. “Installation Complete” will be displayed when the
unit is ready, as shown below. If installation fails, an error screen will be shown.
Page 18 of 37
Page 19
4.8. Dashboard and Side Menu
After installation is complete, you will be guided to the “Dashboard” screen where you can click on the
top left menu to see a detailed list of Dashboard options.
DASHBOARD LINKS:
1. My Device 4. Signal Test
2. Device Status 5. Speed Test
3. Health test
MENU LINKS:
1. Dashboard 3. Help
2. About 4. Unpair
Page 19 of 37
Page 20
4.9. My Device
Under “Dashboard”, you can view detailed information about the Magic Box Silver by selecting “My
Device”. By pressing the arrow on the top left screen, you can return to the Dashboard.
Serial Number: This is the unique number for your Magic Box Silver
Model: Model name of your Magic Box Silver
Device Name: Device name of your Magic Box Silver
Magic Box Silver Firmware Version: Currently installed firmware version on your Magic Box Silver
Page 20 of 37
Page 21
5. Device Status
Under “Dashboard”, you can view the device status of Magic Box Silver by choosing “Device Status”
and you’ll see 3 icons: LTE (Femto), Sprint Network Status and GPS status. When you choose each
icon, detailed information about the Magic Box Silver will be displayed.
5.1. LTE (Femto) Status
If you choose the “LTE (Femto)” icon, the screen will show the following information: “Status”,
“PCI”, “EnBid”, “EARFCN” and “Active Users”.
Page 21 of 37
Page 22
5.2. Sprint Network Status
If you choose the “Sprint” icon, the screen will show the following Sprint service information: “Status”,
“RSRP”, “SINR”, “EARFCN”, “Band”, “PCI”, “EnBID”, “RSRQ”, “TA” and “Signal Strength”.
Page 22 of 37
Page 23
5.3. GPS Status
If you choose the “GPS Status” icon, the screen will show the following information: “Status”, “GPS
SNR”, “Sync Source”, and “No. of Satellites”.
An error screen will be displayed if the App can’t gather information. If this occurs, please choose the
“Retry” button after waiting for several minutes.
Page 23 of 37
Page 24
5.4. Health Status
You can check the status of your Magic Box Silver under the “Health Status” menu. “Status” will be
displayed as a green light when the connection is good.
If the connection is poor, it will be displayed as a red light along with an error code. You can provide
the error code to Sprint Customer Care or check the status under “Troubleshooting”.
Page 24 of 37
Page 25
5.5. Signal Test
You can check the signal strength (Excellent, Good, or Poor) of the Sprint Network by choosing “Signal
Test” on the Sprint Network menu. If you are not connected to a Sprint Network, you will be asked to
switch to the Sprint Network before running the radio test.
Page 25 of 37
Page 26
5.6. Speed Test
You can check the throughput speed of the Magic Box Silver under the “Speed Test” menu. The App
will redirect you to a third party app called Ookla. Please download the Ookla App or open the Ookla
web page, if it is already installed, to run a speed test.
Page 26 of 37
Page 27
5.7. About the Set Up Assistant App
You can view detailed information about the App when you choose the “About” menu. The following
detailed App information will be displayed on a Sprint web page: “Version”, “Terms of Use”, and
“Privacy and Cookies”.
Page 27 of 37
Page 28
6. Troubleshooting
6.1. Power Off
If you want to turn off the Magic Box Silver unit, please unplug the power cable from the DC port.
6.2. Restart
Before restarting, verify that the power adapter is securely connected to the Magic Box Silver. To
restart the unit, find the pinhole at bottom of Magic Box Silver and use a pin to hold down the button
for 5-10 seconds.
The restart option is also available on the Sprint Set Up Assistant App. On the “My Magic Box” screen,
choose “Restart” and a pop-up window will appear with options to proceed or cancel. Please select
“Proceed” and the App will automatically reconnect with the Magic Box Silver after 4 to 5 minutes.
Page 28 of 37
Page 29
6.3. Factory Data Reset
If you want to repeat the installation of the device (e.g. to change the window where the device is
installed) and reset the device configuration, please find the pinhole at bottom of Magic Box Silver
unit. Use a pin to press the button and hold it for 10-15 seconds. The Magic Box Silver unit will reset to
factory default settings.
The “Factory Data Reset” option is also available on the Sprint Set Up Assistant App. On the “My Magic
Box” screen, choose “Factory Data Reset” and a pop-up window will appear with options to proceed or
cancel. Please select “Proceed” and the App will automatically reconnect with Magic Box Silver after 10
to 15 minutes.
Note: To prevent it from being pressed accidentally, the Reset button is accessible only by a pin or
similar thin object.
Page 29 of 37
Page 30
6.4. Error Codes
Sprint
If you receive an installation error code while using the Sprint Set Up Assistant App, you can get
detailed error information in, “Table 1”, as shown below. You can also share the error code with Sprint
Customer Care for help with device troubleshooting.
Table 1 - Error Codes
Error Code Description Action
Please unplug the power cable from Magic Box
Silver unit and move unit near a window.
If your Magic Box Silver unit is already near a
32002 No GPS signal detected
window, move the unit to another window and
plug in the power cable to the Magic Box Silver
unit.
If there is no improvement, please contact
Customer Care.
Page 30 of 37
Page 31
Error Code Description Action
a
Sprint
32006
32007
Configuration may be damaged Please restart your Magic Box Silver unit.
30001
32005
0
System error
-1
30 No Sprint signal detected
Others Other error
Please power off the device and re-connect
power cable with the Magic Box Silver to restart.
Please unplug the power cable from Magic Box
Silver unit and move Magic Box Silver unit near
window.
If your Magic Box Silver unit is already near a
window, move the unit to another window and
plug in the power cable to the Magic Box Silver
unit.
If there is no improvement, please contact
Customer Care.
Please contact Sprint Customer Care and report
the error code.
Page 31 of 37
Page 32
6.5. Help
The “Help” menu is available at the menu on the left side of the App screen. When you click “Help”,
you can access more information about “Troubleshooting Guides”, “FAQs”, “Magic Box Tech Support”,
and “All Other Questions”.
“Troubleshooting Guide” and “FAQs” will redirect you to a Sprint web page.
“Magic Box Tech Support” and “All other Questions” will provide a phone number to reach Sprint
Customer Care.
Page 32 of 37
Page 33
7. Specifications
7.1. General Specifications
Antennas 11x Internal Antennas
No external wired connection
Power Supply
External Power Adapter:
Input: AC100～240V ~ 1.6A, 50Hz/60Hz, 0.9A Max
Output: 12 V DC, 2.5A
Operating
Requirement
Operating Temp. -5ºC to 40ºC
Storage Temp. -5ºC to 45ºC
Operating Humidity 5% to 90% Non-Condensing
Storage Humidity 5% to 95% Non-Condensing
Reset Button Reset & Info button
LED 5 LED lights for status
eSIM Card Embedded eSIM
Physical Dimension 308mm (W) x 192mm (H) x 110mm (D)
7.2. RF Characteristics
LTE Access RF
Tx Power(B41)
LTE Backhaul
RF
TX Power(B41)
TX Power(B25)
Bluetooth RF
Band
Technology
Band
Technology
Technology
TX Power
Band 41
2T2R MIMO
24dBm Max per chain (Conduced)
Band 41, Band 25
4T8R (B41) 2T8R (B25)
23 dBm (B41) Max per chain (Conducted)
20 dBm (B25) Max per chain (Conducted)
Bluetooth Low Energy 4.2 SPP
4 dBm Max (Conducted)
Page 33 of 37
Page 34
7.3. Power Consumption
The Sprint Magic Box Silver power consumption is displayed in the following table:
Power
Consumption
Nominal Max < 29 Watt
Page 34 of 37
Page 35
8. DECLARATION OF CONFORMITY
8.1. FCC Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
Consult the dealer or an experienced radio/TV technician for help.
FCC Caution
Any changes or modifications not expressly approved by the party responsible for compliance could
void the user's authority to operate this equipment.
This transmitter must not be co-located or operating in conjunction with any other antenna or
transmitter.
Operations in the 5.15-5.25GHz band are restricted to indoor usage only.
Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.
This equipment should be installed and operated with minimum distance 25cm between the radiator &
your body.
Note: The country code selection is for non-US model only and is not available to all US model. Per FCC
regulation, all WiFi product marketed in US must fixed to US operation channels only.
8.2. Safety Information
All instructions, warning and caution statements that accompany this equipment must be strictly
followed at all times to ensure its safe use. Observe all warning and caution symbols that are fixed to
this equipment. This electrical equipment is designed with the utmost care for the safety of those who
Page 35 of 37
Page 36
install and use it. However, when using this device, basic safety precautions should always be followed
to reduce the risk of fire and injury to persons, and the dangers of electric shock and static electricity.
Do not cover the device or block the airflow to the device with any other objects. This product was
qualified under test conditions that included the use of the supplied cables between system
components. To be in compliance with regulations, the user must use the cables supplied with the unit
and install them properly. This includes the power adapter that is provided. Place the unit to allow for
easy access when disconnecting the power adapter from the mains wall outlet. Operate this product
only with the type of power source indicated on the marking label. If you are not sure of the type of
power supplied to your home, consult your dealer or local electricity company. Do not use this product
near water, for example a swimming pool or a bathroom. Keep the device away from excessive heat
and humidity and keep the device free from vibration and dust. Wipe the unit with a clean, dry cloth.
Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the unit or use forced
air to remove dust. Avoid installing or using this product during an electrical storm. There may be
remote risk of electric shock from lightning. During a lightning storm for added protection please
unplug it from the wall outlet and disconnect all cables. This will prevent damage due to lightning and
power surges. For safety reasons, only authorized service technicians should open the device. If the
device is opened the warranty will become void. The device may affect medical equipment and so
please take account of any technology restrictions with this equipment. This device, like other radio
devices, emits radio frequency electromagnetic energy, but operates within the guidelines found in
radio frequency safety standards and recommendations.
It is recommended that the minimum operating distance from the installed Access Point to persons is
25cm.
8.3. General Hazard Statement
Safety notes are marked with symbols. Ignoring the safety notes may lead to personal injury, damage
to the instrument and malfunctions. Signal Words identify the hazard severity level as follows:
Signal Word Meaning
DANGER Indicates an extremely hazardous situation which, if not
avoided, will result in death or serious injury.
WARNING Indicates a hazardous situation which, if not avoided, could
result in death or serious injury.
CAUTION Indicates a hazardous situation which, if not avoided, could
result in minor or moderate injury.
NOTICE Indicates a hazardous situation not related to personal
injury.
Page 36 of 37
Page 37
Contact with energized parts can cause serious injury.
At least one other trained person must be in attendance, who can immediately and safely disconnect
the system if necessary. This second person must be trained in first aid for emergency purposes.
Some parts of all electrical installations are energized. Failure to follow safe work practices and the
safety warnings may lead to bodily injury and property damage. For this reason, only trained and
qualified personnel (electrical workers as defined in IEC 60215 or EN 60215 + A1 or in the National
Electrical Code or in ANSI/NFPA No. 10) may install or service the installation.
Risk of electric shock
Do not open the AC adaptor housing. Make sure that the AC adapter does not come in contact with
liquids. Use Only the 3-pin power cord with equipment grounding conductor that was supplied with
your device and only a 3-pin grounded outlet must be used.
The cooling vents at the right & left of the enclosure can become obstructed, preventing ventilation of
the enclosure. Make sure that the air vent is not obstructed and remains clear at all times.
8.4. Device Surface Cleaning
You may clean the device case using a cloth dampened with mild liquid detergent (such as Dawn) and
water.
Always unplug/disconnect power before apply any cleaning to device.
Page 37 of 37
Loading...