CHOCOLATE FOUNTAIN
OPERATING MANUAL
VERSION .. MAY
Sephra Europe are your one-stop shop for Chocolate
Fountains, Consumables, Spare Parts and Repairs.
MODELS: CF/R CONVERTIBLE, CFR, CFR, CFR, CFR
3
TABLE OF CONTENTS
TABLE OF CONTENTS
WARNING
IMPORTANT SAFEGUARDS
THE LEGEND OF SEPHRA
DEAR SEPHRA CUSTOMER
FOUNTAIN DEFINITIONS
FOUNTAIN ILLUSTRATIONS
CHOCOLATE FOUNTAIN ASSEMBLY
CHOCOLATE PREPARATION
START YOUR CHOCOLATE FOUNTAIN
ADDING ADDITIONAL CHOCOLATE
CLEANING YOUR CHOCOLATE FOUNTAIN
HELPFUL ADVICE
CHOCOLATE FOUNTAIN SPECIFICATIONS
TROUBLE SHOOTING
CHOCOLATE FOUNTAIN MAINTENANCE
FREQUENTLY ASKED QUESTIONS
SANITATION GUIDELINES
LIMITED LIFE TIME WARRANTY
WARRANTY EXCLUSIONS
INTERNATIONAL FIVE YEAR LIMITED WARRANTY
SERVICING APPOINTMENTS
SEPHRA SYSTEM
MARKETING YOUR CHOCOLATE FOUNTAIN
CHOCOLATE FOUNTAIN PRESENTATION
CHOCOLATE FOUNTAIN EVENT CHECKLIST
CHARGING COSTS
APPENDIX
CONTACTING SEPHRA INFORMATION
This manual covers the use of the following
Commercial Chocolate Fountain models:
CF54RC - CONVERTIBLE
CF44RC - CONVERTIBLE
CF44R - SEPHRA
CF34R - MONTEZUMA
CF27R - AZTEC
CF23R - CORTEZ
4
WARNING
This fountain needs to be serviced after every 1500 hours of use to comply with the scheduled
maintenance outlined in the Limited Lifetime Warranty of the User Manual. Failure to adhere
to the scheduled maintenance plan may void the (2) year motor warranty should it be
damaged due to failure of other components that have been worn through use.
Side eects from lack of servicing are:
The seals (located in the removable bowl) fail allowing chocolate to leak into the motor
compartment and cause the motor and other components to fail. The drive shaft bearing
assembly (located in the removable basin bowl) seizes. This can cause the motor to burn out
while trying to turn against an object that is not moving.
In addition to the above mentioned service schedule, there are a few safeguards that can be
implemented to reduce the risk of problems and test whether the machine requires servicing:
Never wash the removable bowl in the
dishwasher. The steam and hot water can
cause premature failure of the seals and
rusting of the bearings. Always wash the bowl
in the sink and do not submerge.
Each time you clean the fountain, remove the
bowl and try turning the drive shaft by hand.
This should move freely, if it does not then
the machine needs to be serviced.
- IMPORTANT WARNINGS -
While the bowl is o look on the underside
of the bowl and into the motor compartment
for any signs of leaking chocolate (this can
resemble thick black grease). If there is any
evidence of chocolate leakage stop using the
machine immediately and have it serviced.
Any machine that is returned with a seized
drive shaft bearing assembly will be deemed
to have voided the motor warranty.
Version 1.0 – 5.15.2012
For your protection, please read all instructions, set up and operate your fountain PRIOR TO
YOUR FIRST EVENT as damage may have occurred during shipping. Doing so will help prevent
potential complications during your event.
Sephra Customer Service representatives are available to assist you
Monday to Thursday 9am - 5.30pm
Friday 9am - 3.30pm GMT in our European oce.
WASH BASIN AND ALL TIER SET COMPONENTS PRIOR TO USE.
DO NOT SUBMERGE THE BASE UNIT OR THE REMOVABLE BOWL IN WATER.
5
IMPORTANT SAFEGUARDS
Before using this appliance please make sure that you have read through this manual and paid
particular attention to the safeguards that are listed below.
• This appliance is not to be used by persons (including children) with reduced physical, sensory or
mental capabilities, or lack of experience or knowledge, unless they have been given supervision or
instruction.
• Children being supervised not to play with the appliance.
• When the fountain basin (bowl) is removed, the top of the fountain base can be extremely hot.
Heating element is located directly beneath the removable basin (bowl). AVOID ANY CONTACT
WITH THE TOP OF THE FOUNTAIN BASE WHEN IT IS EXPOSED. Avoid all other surfaces that have
become hot during use.
• To protect against electrical shock and damage to the fountain, do not put the fountain base in
water or other liquids. Never allow liquid, dust or chocolate to enter the fountain base through the
base screen, vent holes, or other openings.
• When the basin is removed, take extra caution to keep liquid or other objects from entering into the
exposed opening at the top of the fountain base.
• Avoid contact with moving parts, such as the auger in the cylinder or the square pin in the centre of
the basin.
• Close supervision is necessary when the fountain is used near children.
• Do not operate the fountain if you observe damage to the electrical cord or plug or if the base of
the fountain has been dropped or damaged in any manner. The fountain must be returned to Sephra
or a designated repair facility for examination and repair.
• Always unplug the fountain from your electrical outlet when it is not in use, before you put on or
taking o parts, and before you clean the fountain.
• Do not allow the electrical cord to come into contact with hot surfaces. An extension cord may be
used if necessary. Care should be taken to position the electrical cord so that it does not create a
hazard by hanging over a table or counter edge in such a way where it might be tripped on or pulled
by those around the fountain.
• If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similar
qualied persons in order to avoid a hazard.
• Never place any object, especially your ngers, inside the central cylinder while the fountain is in
use. Doing so may cause severe injury to persons or damage to the fountain itself.
• The use of accessory attachments, other than those made available specically for use with this
fountain, is not recommended by the manufacturer, may cause injury, and may void your product
warranty.
• Extreme caution must be used when moving a fountain or fountain components containing hot
liquid.
• Use of the fountain outdoors is not recommended unless a Sephra manufactured wind guard is
used.
• Do not use this fountain for other than its intended use.
• The fountain basin must be level to operate properly.
• Observe and follow customary sanitation guidelines when using this machine.
6
THE LEGEND OF SEPHRA
Woven among the threads of ancient Aztec
legend lies the story of Sephra, an enchanting
goddess whose beauty could be described
only as the richness of the dark earth
combined with the lustre and glow of pure
gold. Her voice was softer than the most
delicate ower, and her presence carried the
aroma of sweet cocoa. It was Sephra who
gave the ancient Aztecs the precious gift of
the cocoa tree.
The legend reveals that the spirit of Sephra
nourished the cocoa trees and lived within
the priceless beans they produced. The Aztec
kings named the cocoa tree “Theobroma
Cacao,” meaning “food of the gods.” So
valuable were cocoa beans that they were
used to pay tribute to royalty and were given
as sacred oerings to the gods.
Montezuma, the ruler of the wealthy Aztec
Empire, was so enchanted by Sephra that
he commissioned an elite force of skilled
artisans and master craftsmen to construct a
temple in her honour. As a special oering to
the goddess, Montezuma built a magnicent
fountain in the highest room of the temple
and lled it with glistening spring water,
which owed from beneath its walls. He then
surrounded the fountain with a splendid array
of the most perfect cocoa beans, in hopes
that Sephra would continue to bless the
people with the unique and valuable crop.
So pleased was Sephra with Montezuma’s
gift that she came to him in a dream and told
him that her spirit would always live in the
fountain he had given her. Moments later,
Montezuma awoke to the sweet smell of
cocoa lingering in the air. The aroma led
him to the upper room of the temple where
Sephra’s fountain stood.
To his astonishment, the fountain no longer
owed with water, but with the richest, purest
chocolate... this was truly a gift from the gods.
For centuries, Sephra’s fountain remained
hidden beneath the ruins of the ancient Aztec
temple, waiting to be discovered. At long last
it was, and with it was unveiled the secret of
the pure, rich chocolate once coveted by gods
and kings . . .
© Sephra L.P. 2003
7
DEAR SEPHRA CUSTOMER
Thank you for choosing a Sephra Chocolate
Fountain for your business. Our fountains
have been engineered to a high standard of
quality and will provide many years of troublefree service. Please read through this manual,
which will walk you through the proper setup,
operation and clean-up of your Fountain.
If you have any questions after reviewing
these instructions, please call our Customer
Service Department and a trained
representative will be more than happy to
assist you.
We encourage you to use Sephra Fondue
Chocolate and Chocolate Compound,
available in Dark, Milk, and White varieties.
This specialty fondue chocolate is formulated
to ow perfectly through the fountain
every time without the mess and hassle of
mixing in oil that is required with most other
chocolate. Adding oil not only dilutes the taste
of chocolate, but it also makes it runny and
diminishes its aroma.
With Sephra Fondue Chocolate, simply melt
the chocolate chips and it is ready to use!
REMEMBER, YOUR CUSTOMERS WILL TASTE THE DIFFERENCE IF YOU SERVE ONLY THE
FINEST FONDUE CHOCOLATE.
You can order Sephra Fondue Chocolate by calling us on +44 (0) 1592 656 737 or by visiting
our website at www.sephraeurope.com
Our mission is to help you make your Sephra appliance a very protable aspect of your
business and we look forward to assisting you.
Thankyou for choosing Sephra!
The Sephra team
8
SAVE THESE DEFINITIONS
1
CROWN
Fits on top of the cylinder and sits on top of the stabilizer. On Aztec
and Cortez fountains, this is attached to the rst tier (2a).
2
TIERS
Slide down the cylinder to rest into place. Tiers slope downward to
create the various fondue “curtain” levels.
2a
FIRST TIER (TOP)
Attached to the crown on Aztec and Cortez models.
2b
SECOND TIER
2c
THIRD TIER
(Bottom on Montezuma, Aztec and Cortez Models)
2d
FOURTH TIER
(Bottom on Sephra Model)
2e
FIFTH TIER
(Bottom on Sephra Convertible Model)
3
CYLINDER
3a
CF44 CYLINDER EXTENSION
4
AUGER
Sits inside the cylinder and carries fondue to the top of the fountain,
creating a constant ow of fondue from the top of the crown down
to the basin.
4a
AUGER KNOB
4b
CF44 AUGER EXTENSION
5
STABILIZER
(Optional) Black plastic piece with a slit in one side that ts over the
auger knob and rests inside the top of the cylinder under the crown.
Helps keep the auger centred in the cylinder, reducing noise.
6
CYLINDER SLEEVE
Fixed onto fountain basin; supports cylinder.
7
REMOVABLE BASIN
Holds the fondue. Twists o for easy cleaning. The basin is directly
over the heating element. Also referred to as the bowl.
8
FOUNTAIN BASE
Surrounds the electrical components, including the motor. The vent
holes allow hot air produced by the motor and heating element to
escape, cooling the electrical components. Vent holes should never
be covered during use.
9
HEAT / OFF / START
(Toggle Switch) Activates power to the fountain. PREHEAT turns
the heating element on. START turns on both the heating element
and the motor, causing the auger to turn and the fondue to ow;
OFF shuts o both the heat and the motor.
10
TEMPERATURE DIAL
Allows you to select appropriate heat setting (1-10) for fondue.
11
FUSE HOUSING
Encases the fuse that protects the motor from power surges.
12
LEVELING FEET (3)
Screw in bottom of fountain. These may be loosened/tightened to
raise/lower a particular side of the fountain for levelling.
13
DECORATIVE LEGS
Fixed to sides of fountain base for enhanced visual presentation.
14
BASE SCREEN
Protects fountain’s internal components and allows air ow.
Unscrews for access into base for maintenance purposes.
9
COMMERCIAL ILLUSTRATIONS
10
COMMERCIAL ILLUSTRATIONS
11
COMMERCIAL ILLUSTRATIONS
12
CHOCOLATE FOUNTAIN ASSEMBLY
1. Before using the fountain, wash basin and other removable components with warm, soapy water and
dry thoroughly. The basin bowl should be hand washed and should not be submerged in liquid or put in a
dishwasher. All other removable components are dishwasher safe. Do not allow water to enter the fountain
base housing through the vent holes, base screen, or any other openings as this will damage the electrical
components.
2. Make sure the fountain basin is secured tightly onto the fountain base. Turn clockwise to tighten; do not overtighten.
3. Place the fountain base on a sturdy, level surface. The fountain MUST be level in order for the chocolate to
curtain properly. Rotate the adjustable levelling feet up or down until all sides are even. Assess the level of the
fountain by placing a torpedo level on the basin rim in several dierent places if necessary.
4. To meet ETL Sanitation Guidelines, the included adjustable feet extensions (CF44) or adjustable feet covers
(CF34/27/23) must be assembled.
a. CF44 - Turn the fountain base over so that the screen covering the internal components of the fountain is
facing up. Unscrew the three adjustable feet. Screw in the enclosed non-adjustable feet extensions. Screw
the fountain feet into the non-adjustable feet extensions so that they are secure and no screw threads are
showing.
b. CF23/27/34 - Turn the fountain base over so that the screen covering the internal components of the
fountain is facing up. Unscrew the three adjustable feet. Place one adjustable foot cover on the bolt of the
foot so that it covers the threads of the bolt. Screw the foot back into the fountain base all the way so
that no threads of the foot bolt are exposed. Repeat steps 3 and 4 for the remaining two feet.
5. Position the cylinder to t inside the stainless steel sleeve located in the basin so that the
cylinder stands in place. The welded button on the cylinder should t inside the slotted groove
on the sleeve. Press down on the cylinder to ensure that it is rmly placed.
6. For all fountains other than the convertible 44”, slide the largest tier over the cylinder until it stops in position
over the bottom step on the cylinder wall. Position the remaining tiers in the same way, working from largest
to smallest. All tiers should slope downward. On Aztec and Cortez fountains, the top tier is attached to the
crown and will be positioned in step seven.
a. Remove the largest cylinder piece from the tier set case and insert it into the sleeve of the
basin bowl. The two notches on the rim of the cylinder should be at the top.
b. Begin placing the rst two tiers on the cylinder starting with the largest tier rst and then
the second largest tier. Make sure the dome shape of the tier is facing down.
c. Place the cylinder extension on the top of the cylinder (widest part goes rst) and twist it until it locks in
place.
d. Place the remaining three tiers on the cylinder starting from largest to smallest.
e. Auger: The auger has 3 parts: large section, small section and knob. Reverse thread (right to loosen, left to
tighten) the knob on the small section of the auger. If the knob is too tight to use your hand you may use a
crescent wrench to remove it. Attach the small section of the auger (with the knob) to the large section of the
auger. Turning to the right to loosen and left to tighten. Make sure the auger sections are threaded rmly and
the auger ights match up between the two sections.
7. Place the optional stabilizer over the auger knob. Holding the auger by its knob, lower it into the cylinder. Fit
the auger over the square pin in the centre of the basin. The lip of the stabilizer will rest on the top of the
cylinder. Turn the auger clockwise to be sure it is securely in place. You should feel resistance when the auger
is properly seated. If melting chocolate in the basin, wait until the chocolate is completely melted before
inserting the auger into the cylinder.
8. Fit the crown on top of the cylinder. The widest part of the crown should be at the top.
9. Plug the fountain in and move the toggle switch to PREHEAT. Turn the temperature dial to 8 and allow the
basin to preheat for 5 minutes. Once basin is preheated, see “CHOCOLATE PREPARATION” for melting
temperatures and instructions.
13
CHOCOLATE PREPARATION
*** All tier set components should be at room temperature before adding melted chocolate to
the fountain. Chocolate will harden if it comes into contact with cold metal and can cause the
auger to bind. ***
CHOCOLATE PREPARATION
We strongly encourage you to use Sephra Fondue Chocolate or Chocolate, available in Dark,
Milk, and White varieties.
Sephra chocolate is specially formulated with the proper viscosity to ow perfectly through
the fountain every time. Our unique fondue chocolate is exquisite in taste and aroma and your
guests and clients are sure to be delighted.
Before using the chocolate, store it in a cool, dry place. Do not freeze or refrigerate it as
moisture aects the chocolate’s consistency. Melt chocolate directly in the fountain basin, in a
chocolate melter, or in its microwavable bags according to the instructions on the bags.
WHEN MICROWAVING CHOCOLATE USE HALF POWER TO PREVENT SCORCHING
Melting chocolate directly in the fountain basin takes approximately 35-60 minutes. Add
chocolate 1-2 Kg at a time to expedite the melting process. Stir chocolate every 2-3 minutes,
scraping it from the basin with a spatula to prevent scorching. Milk and White chocolate are
more susceptible to scorching so be sure to stir more frequently (every 1-2 minutes) and use
appropriate temperature settings.
MELTING CHOCOLATE IN FOUNTAIN BASIN CF,R & CF/RC & CFRC
CHOCOLATE .KG HEAT SETTING APPROX MELTING TIME
Dark 8 45 Minutes
Milk 7 60 Minutes
White 7 60 Minutes
MELTING CHOCOLATE IN FOUNTAIN BASIN CFR & CFR
CHOCOLATE HEAT SETTING APPROX MELTING TIME
Dark 8 35 Minutes
Milk 7 45 Minutes
White 7 45 Minutes
CAUTION
The heat setting should never be higher than 7 when melting White chocolate. Overheating
White or Milk chocolate causes it to thicken or become clumpy and it will not ow properly. If
this happens, see “TROUBLESHOOTING” item #2.
14
START YOUR CHOCOLATE FOUNTAIN
BEFORE STARTING THE FOUNTAIN
1. Ensure that the fountain is on a sturdy, level surface.
2. The fountain itself must be level in order to operate and curtain properly. Please see
“FOUNTAIN ASSEMBLY” for instructions on levelling the fountain.
3. Check to see that the fountain basin (bowl) is securely tightened.
4. Ensure that the fountain vent holes and the bottom of the base housing are not covered.
These areas allow heat to escape from the motor and heating element during use.
OBSTRUCTION OF THE AIR FLOW WILL CAUSE DAMAGE TO THE MOTOR AND
INTERNAL ELECTRICAL COMPONENTS.
5. Fill the basin with chocolate according to the “CHOCOLATE PREPARATION” instructions
and “RECOMMENDED CHOCOLATE (OR FONDUE) AMOUNTS.”
ONCE THE CHOCOLATE IS MELTED
1. Place the auger with the stabilizer into the cylinder and turn it clockwise to check that it is
locked in place over the centre square drive shaft. Place the crown on top of the cylinder.
2. Press the toggle switch to START. The auger will turn and carry the chocolate up through
the cylinder, causing it to ow over the crown and tiers and back into the basin. As the
cylinder lls with chocolate, there may be a brief knocking noise from the auger spinning
against the cylinder. This noise will go away quickly as the auger is coated with the
chocolate.
RECOMMENDED CHOCOLATE OR FONDUE AMOUNTS
Fountain Model Guests Served Minimum Chocolate Maximum Chocolate
CF23R <100 2Kg 3Kg
CF27R <100 2.7Kg 5Kg
Cf34R 100+ 5.4Kg 10Kg
Cf44R 100+ 6.3Kg 10Kg
Cf44RC 100+ 5.4/6.3Kg 10Kg
Cf54RC 100+ 5.4/6.3/7.4Kg 10Kg
15
ADDITIONAL CHOCOLATE
9.1Kg will serve approximately 200 people. Additional chocolate can be added using the
following methods:
ADDING CHOCOLATE CHIPS
Pour chips directly on top of the fountain crown or around the perimeter of the bowl, approx. 1
cup at a time. Allow the chips to become melted before adding more.
ADDING MELTED CHOCOLATE
To add a large amount of chocolate, melt it prior to adding it to the basin.
You can melt it in its microwavable bag or in a chocolate melter.
CHOCOLATE OPERATING TEMPLATES
Chocolate (7.25Kg) Heat Setting Approx Temperature
Dark 6 115/46 - 125/51 (F / C)
Milk 6 115/46 - 125/51 (F / C)
White 5 105/40 - 115/46 (F / C)
Chocolate temperature may be aected by the addition of chocolate or by environmental
factors, such as operating the fountain in a cold area. In such conditions the fountain
temperature may need to be adjusted accordingly.
Scrape sitting chocolate from the bottom of the basin and stir frequently throughout event.
16
CLEANING YOUR CHOCOLATE FOUNTAIN
RECOMMENDED CLEANING SUPPLIES
Before Cleaning: Turn the toggle switch to OFF.
Always unplug the power cord from the electrical outlet before cleaning the fountain.
Never permit the electrical cord to come into contact with water.
DO NOT USE abrasive scouring pads or powders to clean the stainless steel basin or other
components. Doing so will mark the nish.
CLEANING YOUR SEPHRA CHOCOLATE FOUNTAIN
1. Wearing food handler gloves, scrape excess chocolate from the crown and stabilizer with a
spatula. Remove crown and stabilizer and place them directly in the sink.
2. Pull the auger out of the cylinder by its knob, scraping the excess chocolate o with a
spatula or gloved hand as you go so that it falls back into the cylinder. Move the auger to
the sink.
3. Use a spatula to scrape excess chocolate from the tiers. Remove the tiers and cylinder and
place them in the sink.
4. Twist o the removable basin and pour leftover chocolate into a bag-lined container for
easy disposal. Scrape the remaining chocolate out with a spatula and move basin to sink.
NEVER POUR CHOCOLATE DIRECTLY DOWN THE DRAIN. CHOCOLATE CAN HARDEN IN
THE PIPES AND DAMAGE THE DRAIN SYSTEM. When cleaning up after an o-site event,
place fountain parts in plastic bags and return them to their storage cases until they can be
properly cleaned.
5. THE REMOVABLE BOWL SHOULD NOT BE PLACED IN THE DISHWASHER BUT SHOULD
BE WASHED BY HAND. The extreme heat of the dishwasher will potentially damage
the seals and bearing grease. THE BOTTOM OF THE BASIN HOLDING THE SEALS AND
BEARINGS SHOULD ALSO NOT BE SUBMERGED IN LIQUID. All other removable fountain
parts are dishwasher-safe. They may also be hand washed with warm, soapy water and a
large sponge. Use degreasing dish soap when washing components in the sink. Make sure
the chocolate is broken up by warm, soapy water before it goes down the drain.
6. Carefully clean around cylinder sleeve and square pin in basin. If necessary, use a soft
toothbrush to remove all chocolate.
7. Once tier set components are clean and dry, return them to your Sephra Tier Set or
Catering Case for transport.
8. Once basin is thoroughly cleaned and dried, twist it back onto fountain base.
9. Spray the outside of the fountain base with anti-bacterial cleaner and polish with a soft
cloth. Return base to your Sephra Base Case for transport.
• Food handler gloves
• Spatula(s)
• Dish Soap
• Small brush or toothbrush
• Large sponge (grout sponge)
• Large Container
• Large plastic bags for tier set
parts
• Paper towels and soft cloths
• Glass cleaner
17
HELPFUL ADVICE
1. Always provide each guest with a Plate and Skewers. (Guests should use a separate Skewer
for each food item). Wooden, Bamboo and Plastic Forked Skewers may be ordered online
at www.sephraeurope.com.
2. It is also good to have a generous supply of Napkins available.
3. Guests should never “double dip,” placing a food item that has been bitten back into the
Chocolate ow. Food items should only be dipped in the Chocolate once.
4. Cut all dipping items into bite-size pieces so they can easily be placed on Skewers.
5. Other Fondues such as Cheese, Caramel, and Barbecue Sauce have a dierent consistency
from chocolate and may ow in a dierent manner than Sephra Chocolate does. This is due
to the inherent dierences in the make-up of various Fondues.
6. Never allow water to come into contact with Chocolate as it can thicken and ruin the
Chocolate. This includes water-based avourings and food colourings. Use oil-based
products instead.
7. Keep Chocolate in a cool, dry place. Do not freeze or refrigerate it as moisture may
adversely aect the Chocolate.
8. Always reduce the temperature setting from the melting temperature to the operating
temperature once the Chocolate is completely melted in the basin. Failure to do so may
cause the Chocolate to scorch.
9. Do not add more than the maximum amount of Chocolate to the Fountain Basin. If too
much Chocolate is added, it will overow the Basin when the Fountain is turned o.
10. Air is often trapped in the Cylinder and the bottom exterior portion of the Crown when
the Fountain is initially turned on. This can cause uneven Chocolate ow. To correct this,
simply turn the Fountain o, wait 15-30 seconds to allow the air to escape, and turn it on
again. Repeat until ow improves. If air pockets are present at the base of the Crown, take
a rubber Spatula and scrape around the area to release the air.
11. If you are not using Sephra Chocolate, you will likely need to thin your Chocolate.
18
CHOCOLATE FOUNTAIN SPECIFICATIONS
Fountain CF54RC CF44RC Cf44R Cf34R Cf27R Cf23R
Height
34/44/54"
86/112/137cm
34/44”
86/112cm
44” 112cm 34” 86cm 27” 68cm 23” 58cm
Max
Capacity
10Kg 10KG 10KG 10KG 5KG 3.2KG
Fountain
weight
30.7Kg 28.6KG 27.7KG 24.5KG 13.2KG 11.4KG
Tier set
weight
11.8Kg 10.9KG 10KG 6.8KG 3.2KG 2.3KG
Base
weight
17.7Kg 17.7KG 17.7KG 17.7KG 10KG 9.1KG
• Precision-crafted, food-grade stainless
steel.
• Quick Set Tier System - assembles in
seconds.
• Direct Drive Motor - No Belts.
• ETL Electrical Certication.
• ETL marked to NSF sanitation standards.
• Heavy duty transport cases.
• Auger-driven.
• Heated basin to melt chocolate quickly and
evenly.
• Extra-wide basin to minimize drips.
• Removable basin bowl for easy clean-up.
• Dishwasher-safe tier set assembly.
• Power Usage (120V): 9 amps for
Convertible models, Sephra and
Montezuma; 6 amps for Aztec, 4 amps for
Cortez.
• Power Usage (240 V): 5 amps for
Convertible models, Sephra and
Montezuma; 3 amps for Aztec, 2 amps for
Cortez.
19
TROUBLESHOOTING
FONDUE DOES NOT CURTAIN PROPERLY
a. FOUNTAIN IS NOT LEVEL: The base of the Fountain must be level in order for Chocolate to curtain
properly. If the Chocolate is owing heavily on one side, raise that side of the Fountain using the
adjustable levelling feet until the Chocolate ows evenly.
b. AIR BUBBLES: Air is often trapped inside the Cylinder when the Fountain is initially turned on or if
the Chocolate level in the Basin becomes too low. This causes gaps in the Chocolate curtain. To resolve
this, simply turn the Fountain o, allow it to sit for 15-30 seconds, and turn it back on. If when turning
the Fountain on you see the bottom of the Cylinder, additional Chocolate needs.
c. NOT ENOUGH CHOCOLATE: Refer to the “RECOMMENDED CHOCOLATE (OR FONDUE)
AMOUNTS” table to ensure that you are meeting the minimum capacity requirement.
d. CHOCOLATE IS TOO THICK: Chocolate will not ow correctly if it is at the wrong temperature.
Generally, for Dark Chocolate, the temperature should be increased. For White and Milk Chocolate,
the temperature should be decreased. Please see “CHOCOLATE OPERATING TEMPERATURES” for
appropriate heat settings.
e. FOOD BLOCKING CHOCOLATE FLOW: Turn the motor o and use a Spatula to check for food items
that may have become lodged between the bottom of the Cylinder Sleeve and the Basin.
f. SMALL FOOD PARTICLES IN THE CHOCOLATE: Small pieces of food owing in the Chocolate may
cause gapping as the pieces ow over the tiers. Turn the Motor o and try to remove the food with a
Spatula or Strainer.
CHOCOLATE IS THICK AND CLUMPY
When Chocolate is overheated or scorched, it becomes thick and clumpy. White and Milk Chocolate are
especially susceptible to overheating. If this occurs, stir small amounts of vegetable oil or cocoa butter
into the Chocolate until it reaches the appropriate consistency. Chocolate may also be placed in a
blender and mixed with the thinning agent. Consult the “CHOCOLATE OPERATING TEMPERATURES”
to ensure you are using the appropriate heat setting. To avoid scorching, stir the Chocolate often with
a Spatula, scraping it from the bottom of the Basin as you stir. Chocolate will also become clumpy if it
has come into contact with water.
THE FOUNTAIN WILL NOT HEAT PROPERLY
a. ELECTRICAL PROBLEM: Make sure that the Fountain is plugged into a working electrical outlet and
that the switch is in the ON or PREHEAT position. If you have another appliance plugged into the same
outlet, the Fountain may not be receiving electricity.
b. DAMAGED THERMOSTAT: Move the temperature dial gradually from 1-10. Listen closely at the base
of the Fountain to hear a “click” when raising the temperature. If you hear a click, the Thermostat
is functional and the problem may be a wiring issue. If you do not hear a click, please call us on +44
(0)1592 656 737 for further assistance.
c. LOOSE WIRING: Unplug the Fountain, turn it over, and remove the Base Screen. Check to see that
all of the wires and contacts are rmly in place. Important: Before touching any wires, discharge the
electricity from the Fountain to avoid electric shock. Do this by switching the Fountain from START to
OFF several times once the Fountain is unplugged. If there are any loose contacts for which the original
position can be easily determined, reattach them. Please call us on +44 (0)1592 656 737 for further
assistance.
20
TROUBLESHOOTING
THE FOUNTAIN WILL NOT TURN ON
a. REMOVABLE BASIN LOOSE: There is a safety pin that will not engage properly until the
Basin bowl is rmly screwed down. It is located on the top rim of the Base Unit under the Basin
(bowl).
b. BAD ELECTRICAL CONNECTION: Power may have been interrupted by an electrical breaker
being tripped. Fountains with a 120V power supply require a dedicated 10-amp breaker to
provide the fountain with an ample supply of power. These models will draw 4–9 amps when
the motor and heat are on. The 240V Fountains draw 2-5 amps total and require a 5-amp
breaker.
c. FUSE HAS BLOWN: The fuse can be replaced from the Fountain exterior by twisting the fuse
cap o (at-head screwdriver or coin may be needed), exchanging the fuse, and repositioning
the fuse cap. For fuse specications see ELECTRICAL FUSE REPLACEMENT.
THE FOUNTAIN MAKES A KNOCKING NOISE
a. IF KNOCKING IS COMING FROM THE CYLINDER: When the Fountain starts up, the auger
may knock against the Cylinder momentarily until the Chocolate has coated the inside Cylinder
walls and Auger. If knocking continues, make sure the Stabilizer is correctly positioned at the
top of the Cylinder around the Auger Knob so the Auger is held in the center of the Cylinder.
Make sure the Auger is completely settled on the square pin in the Basin. Also check to see
that the Cylinder is resting rmly in the sleeve.
b. IF KNOCKING IS COMING FROM THE BASE: Fountain parts may be cold. If the Cylinder
was cold when the Fountain was turned on, Chocolate may have hardened inside the Cylinder,
causing the Auger to bind and not turn properly. Use a blow dryer or heat gun to warm the
outside of the Cylinder and melt the Chocolate inside the Cylinder before restarting the
Fountain.
For further troubleshooting questions or concerns please contact us on:
Telephone: +44 (0)1592 656 737
Email: info@sephraeurope.com
Website: www.sephraeurope.com
Address: Sephra Europe, Unit 2, Block 9, Mitchelston Industrial Estate, Kirkcaldy, Fife, Scotland,
KY1 3PE.
21
CHOCOLATE FOUNTAIN MAINTENANCE
SCHEDULED OPERATOR MAINTENANCE
Your Sephra chocolate fountain is made of the highest quality components, but like all
machines with moving parts and electrical components it must be serviced on a regular basis
in order to continue functioning properly. The service intervals will vary depending on the
amount of time the fountain has been in operation.
Those venues which operate the fountain for several hours at a time will be required to service
their fountains much more often than those who use it for events where it may operate for 2
to 4 hours at a time on an intermittent basis.
As dened in the Warranty Agreement, requires that your Sephra Chocolate Fountain be
serviced after every 1500 hours of operation. Some parts of the fountain are subject to wear
and tear and are not covered by the Warranty, such as the seals, bearings, basin shaft and misc.
other parts. These parts become worn with continued use and must be replaced. Failure to
replace these parts and perform this service on a timely basis as recommended could result in
failure of the motor, voiding its two year limited warranty.
To assist our customers in properly maintaining their Sephra Chocolate Fountain we oer the
Sephra Maintenance Service which is outlined in detail in Appendix II which is in the rear of
the Operating Manual. We highly recommend you take advantage of this service to keep your
chocolate fountain investment in top working condition.
ELECTRICAL FUSE REPLACEMENT
Occasionally the electrical fuse will burn out and must be replaced. The 120V and the 240V
models require dierent fuses. The 120V models require the following fuses: The CF44R4
Convertible, CF44R3-Sephra model(s) and the CF34R4-Montezuma model require a 15-amp
straight fuse or 10-amp slow blow fuse, 1 1/4” in length. The CF27R2-Aztec model and the
CF23R2-Cortez model require a 10-amp straight fuse.
FOR 240V UNITS THE FOLLOWING FUSES ARE REQUIRED
SEPHRA AND MONTEZUMA MODELS: 8 AMP FUSE
AZTEC AND CORTEZ MODELS: 5 AMP FUSE
22
FREQUENTLY ASKED QUESTIONS
Q: ARE THE FOUNTAIN COMPONENTS DISHWASHER-SAFE?
A: Yes, all removable fountain components may be washed in a dishwasher except the removable basin
(bowl).
Q: WHAT HEAT SETTING SHOULD MY FOUNTAIN BE SET TO FOR CHOCOLATE?
A: Please see the “Chocolate Operating Temperatures” table.
Q: CAN LEFTOVER CHOCOLATE BE REUSED?
A: Yes, but for sanitation reasons it is not recommended.
Q: CAN SEPHRA CHOCOLATE BE ORDERED ONLINE?
A: Yes! Please visit us online at www.sephraeurope.com for simple online ordering of chocolate and
accessories.
Q: CAN I USE CHOCOLATE OTHER THAN SEPHRA CHOCOLATE IN THE FOUNTAIN?
A: Yes, other chocolate may be used, but it will most likely need to be thinned with cocoa butter to ow
through the fountain.
Q: WHAT ARE THE POWER REQUIREMENTS FOR THE FOUNTAIN?
A: A dedicated 10-amp outlet is required for all 120V fountains. Fountains running on a 240V power
supply require a dedicated 5-amp outlet.
Q: CAN I COLOUR MY CHOCOLATE?
A: Yes! You can purchase oil-based colourings at www.sephraeurope.com. Never use water based
products with your chocolate.
Q: DOES THE SEPHRA FOUNTAIN TEMPER CHOCOLATE?
A: No, but the chocolate itself can be tempered using standard tempering procedures.
Q: CAN FONDUES OTHER THAN CHOCOLATE RUN THROUGH THE FOUNTAIN?
A: Absolutely! Any fondue that is the appropriate consistency can run through the fountain. This
includes caramel, cheese, barbecue sauce, and more. Use a thinning agent consistent with the fondue’s
avour. Visit www.sephraeurope.com for recipe ideas.
Q: WHAT DO I DO IF THE FONDUE IS NOT CURTAINING COMPLETELY OVER THE FOUNTAIN
TIERS?
A: Please see “troubleshooting” item #1.
Q: HOW DO I STORE MY SEPHRA CHOCOLATE?
A: Chocolate should be stored in a cool, dry place. Do not freeze or refrigerate chocolate as
condensation may alter the chocolate’s consistency.
Q: HOW MUCH CHOCOLATE DOES THE FOUNTAIN HOLD?
A: Please see the “Recommended Chocolate Amounts”
Q: IF I PURCHASE 10Kg OF CHOCOLATE HOW MANY PEOPLE WILL THAT FEED?
A: 10Kg of chocolate will feed approximately 200 people.
Q: CAN I REFILL THE FOUNTAIN WITH CHOCOLATE CHIPS WHILE IT IS RUNNING?
A: Depending on how much chocolate you are adding, it may need to be pre-melted. Please see “Adding
Additional Chocolate.”
Q: DOES THE FOUNTAIN NEED TO BE SERVICED REGULARLY?
A: Yes. Please see “Maintenance”.
Q: WHERE DO I GO FOR REPLACEMENT PARTS?
A: Please call Sephra Europe on +44 (0)1592 656 737 for replacement parts. All replacement parts can
be ordered directly from Sephra or authorized distributors. Some standard parts are available at local
hardware or electronic stores.
23
SANITATION AND HEALTH GUIDELINES
Sephra is committed to helping its customers provide the public with a healthy and sanitary
environment in which to enjoy the Sephra Chocolate Fountain at their special events. Sephra
encourages its customers to comply with the following recommended Health and Sanitation Guidelines:
SANITARY USE OF THE CHOCOLATE FOUNTAIN
A healthy and sanitary environment must be ensured with each use of the chocolate fountain.
A trained attendant should accompany the chocolate fountain at every event. The attendant’s
responsibility is to operate the fountain and ensure that each guest at the event follows the proper
sanitary procedures below:
a. Everyone involved in the handling and preparation of food items should be Food Handler
Certied by the local health agency. The attendant must be Food Handler Certied.
b. The attendant should serve each guest by dipping the requested food item into the
owing chocolate and then serving the item to the guest on a plate.
c. A separate skewer is to be used with each food item.
d. Food items should never be dipped in the chocolate after coming into contact with a guest’s
hand or mouth.
e. Guests should never touch the chocolate with their hands, etc.
f. Guests should never introduce anything into the chocolate other than that which has been
provided by the caterer.
g. Leftover chocolate remaining in the fountain at the end of each event should be disposed of
and not reused.
CLEANLINESS
Sephra Chocolate Fountain components are made of high quality, food grade stainless steel. Any
components that come into contact with chocolate must be cleaned thoroughly after every use. The
tier set components (cylinder, tiers, crown, and auger) are all dishwasher-safe and should rst be
washed in warm, soapy water to remove all excess chocolate. The basin should be washed with warm,
soapy water after each use, with care to avoid getting water on or inside the fountain housing. It is also
recommended that a sanitizing agent be used after the fountain components have been washed.
THANK YOU
We appreciate your business and hope that you enjoy your Sephra Chocolate Fountain with your
customers for many years. Should you have any questions or comments please contact us at the
following oces:
For all customers located within Europe, the Middle East, Africa, Australasia or Russia please contact
us on +44 (0)1592 656 737 or email info@sephraeurope.com. We are here to assist you and to help you
get the most enjoyment and success from your Sephra Chocolate Fountain.
If you are located in South, Central and North America, please call (858) 675-3088 or email info@
sephra.com.
24
LIMITED LIFETIME WARRANTY
Subject to the limitations below, Sephra, L.P. (“Sephra”) warrants that the Sephra Chocolate Fountain
(“Fountain”) you have purchased will be free from defects in materials and workmanship under normal
and proper use and service and if properly maintained, as specied in the Operating Manual, will
perform its intended function for as long as you, the original purchaser, own the Fountain. If you are not
completely satised with the quality of the materials or the workmanship of the Fountain you receive
you may return it UNUSED within 10 days from the date you received the Fountain and we will provide a
replacement Fountain.
“Limited Lifetime” refers to the serviceable life of the Fountain. This is dened as the period during
which all components are available. Should the Fountain prove to be irreparable, Sephra reserves
the right to substitute an equivalent component if available or, if such component is no longer
manufactured or generally available, to retract the Lifetime Warranty. Notwithstanding the foregoing,
the warranty on the original motor is for two (2) years from the date of purchase.
This Limited Lifetime Warranty DOES NOT extend to those parts of the Fountain that are subject to
wear and tear. Components which are generally subject to wear and tear and which are not covered by
this warranty may include but are not limited to: bearings, seals, motor brushes, drive shaft, belt, fuse
etc. Use for other than normal use is NOT covered under this warranty. The Limited Warranty provided
herein is specically for the providing of replacement components which have been determined to
have been defective in materials or workmanship and does not cover the costs of labour that may
be associated with the repair of the Fountain. You are responsible and shall pay for all shipping costs
required to obtain Warranty Service.
The Sephra Limited Lifetime Warranty is available only to the original purchaser, is not transferable and
is valid only in the United States of America and Canada. The Sephra Limited Lifetime Warranty is void
and of no force or eect if the Fountain purchased has been tampered with, repaired, disassembled,
changed, altered, or modied by you or any other persons who have not been authorized in writing by
Sephra to make such repairs. Excluded from this warranty are damages or defects which resulted from:
Other than normal use, normal wear and tear, abuse, damage, accident, impact, misuse, negligence,
improper maintenance, non-performance of Scheduled Operator Maintenance as specied below, or
storage contamination and deterioration due to water or other liquids, sand, insect infestation, or acts
of God.
In order to ensure optimum performance of your Sephra Fountain it must be serviced by an authorized
service centre after 2000 hours of operation.. This service schedule (the “Scheduled Operator
Maintenance”) should be followed every 2000 hours the fountain has been in use. This scheduled
maintenance service IS NOT covered under the warranty and there is a charge associated with this
service. The service will include the replacement of those parts subject to normal wear and tear that
are described above. Failure to adhere to the scheduled maintenance plan may void the warranty on the
motor should it be damaged due to failure of the other components that have been worn through use.
25
LIMITATIONS AND EXCLUSIONS
THE LIMITED LIFETIME WARRANTY REPLACES ALL OTHER WARRANTIES, EXPRESS OR
IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY,
NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE. SEPHRA MAKES NO
EXPRESS WARRANTIES BEYOND THOSE STATED HERE. SEPHRA DISCLAIMS ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES
OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE. THE
SEPHRA LIMITED LIFETIME WARRANTY AND ANY IMPLIED WARRANTIES THAT MAY EXIST UNDER
STATE LAW APPLY ONLY TO THE ORIGINAL PURCHASER OF THE SPECIFIC SEPHRA PRODUCT, AS
IDENTIFIED BY SERIAL NUMBER, AND LAST ONLY AS LONG AS SUCH PURCHASER CONTINUES TO
OWN THE FOUNTAIN.
SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES SO THIS LIMITATION
MAY NOT APPLY TO YOU. IF THESE LAWS APPLY, THEN ALL EXPRESS AND IMPLIED WARRANTIES
ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD. NO WARRANTIES APPLY AFTER
THAT PERIOD. SOME STATES DO NOT ALLOW LIMITATIONS ON THE DURATION OF AN IMPLIED
WARRANTY, SO THIS LIMITATION MAY NOT APPLY TO YOU.
LIMITATIONS OF LIABILITY
SEPHRA’S RESPONSIBILITY UNDER THIS OR ANY OTHER WARRANTY, IMPLIED OR EXPRESS, IS
LIMITED TO THE REPAIR, REPLACEMENT, OR REFUND OF THE PRODUCT PURCHASED, AS SET
FORTH ABOVE. THESE REMEDIES ARE THE SOLE AND EXCLUSIVE REMEDIES FOR ANY BREACH
OF WARRANTY. YOU, THE PURCHASER, AGREE AND ACKNOWLEDGE THAT SEPHRA HAS NO
LIABILITY AND SHALL NOT BE RESPONSIBLE FOR ANY DAMAGE YOU MAY INCUR FROM NONRECEIPT OF THE FOUNTAIN DUE TO DELAYS IN DELIVERY, PRODUCT FAILURE, FAILURE OF
THE FOUNTAIN TO FUNCTION PROPERLY AT ANY FUNCTION OR EVENT, THE DESIGN OF THE
FOUNTAIN OR ITS CONSTRUCTION, OR ANY OTHER CAUSE, WHETHER LIABILITY IS ASSERTED
IN CONTRACT, TORT, OR OTHERWISE. SEPHRA IS NOT RESPONSIBLE FOR INDIRECT, SPECIAL,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND RESULTING FROM ANY BREACH OF
WARRANTY OR UNDER ANY OTHER LEGAL THEORY INCLUDING, BUT NOT LIMITED TO, LOST
PROFITS, DOWNTIME, GOODWILL, OR DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND
PROPERTY.
26
INTERNATIONAL FIVE YEAR LIMITED WARRANTY
Subject to the limitations below, Sephra, L.P. (“Sephra”) warrants that the Sephra Chocolate Fountain
(“Fountain”) you have purchased will be free from defects in materials and workmanship under normal
and proper use and service and if properly maintained as specied in the Operating Manual, will
perform its intended function for a period of ve (5) years from the date of purchase. If you are not
completely satised with the quality of the materials or the workmanship of the Fountain you receive
you may return it UNUSED within 10 days from the date you received the Fountain and we will provide a
replacement Fountain.
This limited warranty DOES NOT extend to those parts of the Fountain that are subject to wear and
tear. Components which are generally subject to wear and tear and which are not covered by this
warranty may include but are not limited to: bearings, seals, motor brushes, drive shaft, belt, fuse
etc. The fountain motor is limited to a two (2) year warranty. This limited warranty applies only to
the original purchaser and is not transferable. Use for other than normal use is NOT covered under
this warranty. The Limited Warranty provided herein is specically for the providing of replacement
components which have been determined to have been defective in materials or workmanship during
the ve (5) year warranty period and does not cover the costs of labour that may be associated with
the repair of the Fountain. Notwithstanding the foregoing, labour charges are covered for a period of
one year if the Fountain is serviced within the United Kingdom. Should a replacement component be
provided during the ve (5) year warranty period, the warranty on the replacement component will be
in eect until the end of the initial ve (5) year period.
You are responsible and shall pay for all shipping costs required to obtain Warranty Service. This
Warranty is void and of no force or eect if the Fountain purchased has been tampered with, repaired,
disassembled, changed, altered, or modied by you or any other persons who have not been authorized
in writing by Sephra to make such repairs.
This Warranty is also void if a voltage converter device is used. Excluded from this warranty are
damages or defects which resulted from: Other than normal and proper use, normal wear and tear,
abuse, damage, accident, impact, misuse, negligence, improper maintenance, non-performance of
Scheduled Operator Maintenance, as specied below or storage contamination and deterioration due
to water or other liquids, sand, insect infestation, or acts of God.
In order to ensure optimum performance of your Sephra Fountain it must be serviced by an authorized
service centre after 1500 hours of operation or one year from the date of purchase, whichever is
sooner. This service schedule (the “Scheduled Operator Maintenance”) should be followed every 1500
hours the fountain has been in use. This scheduled maintenance service IS NOT covered under the
warranty and there is a charge associated with this service. The service will include the replacement
of those parts subject to normal wear and tear that are described above. Failure to adhere to the
scheduled maintenance plan may void the warranty on the motor should it be damaged due to failure
of the other components that have been worn through use.
27
SERVICING APPOINTMENTS
HOW TO OBTAIN WARRANTY SERVICE
If any component of the Fountain proves to be defective during the warranty period applicable to such
component, contact our Customer Service Department to make arrangements for warranty service
and for the location of the nearest certied Sephra repair service provider. Please be prepared to
provide (1) your name, address, and telephone number (2)Proof of Purchase (3) a description of the
defect believed by you to be covered by this Limited Warranty (4) Sephra Fountain model and serial
number. To reach a Customer Service Centre, please call +44 (0)1592 656 737 (UK) or by email: info@
sephraeurope.com or (858) 675-3088 (USA) or by emailing www.info@sephra.com.
After you have contacted our oces and discussed the nature of the claimed warranty defect, Sephra
may require you to return the Fountain to a specied authorized service centre for inspection and
Warranty Service or may authorize you in writing to obtain service from an authorized technician in
your area. Sephra or its designated service centre, in its sole discretion, will determine after inspection,
if the defect developed under normal and proper use and the availability of coverage under this
warranty. Provided the defect is deemed to be under warranty, Sephra will, at its sole discretion, repair
or replace the defective component(s) and reserves the right to use reconditioned or refurbished
serviceable used parts which meet Sephra’s quality standards for warranty repairs. Repair, replacement,
or adjustment of the defective components shall be Sephra’s sole obligation and the customer’s sole
remedy hereunder.
The Warranty Service provided will restore the Fountain to normal operating condition and Sephra has
no liability to update any Fountain presented for Warranty Service with any internal or external design
or modication which Sephra had made to its fountains after the date you purchased the Fountain
covered by this warranty. You are responsible and shall pay for all shipping costs required to obtain
Warranty Service. You are responsible for ensuring that the Fountain is packaged and shipped in such
a way that it arrives to Sephra or the service centre undamaged. You are responsible for any damage
incurred in shipping.
We strongly recommend packing your fountain in your Sephra Catering or Carrying Case within an
overage box for return shipping. If the Fountain is received in any packaging other than the case in
which you originally received the Fountain, Sephra reserves the right to charge you for the price of
a new case in which to ship the Fountain back to you so that the Fountain will be protected during
shipping.
This warranty is the complete and exclusive statement of warranty which Sephra agrees to provide
with respect to the Fountain and it shall supersede all prior and contemporaneous oral or written
agreements, understandings, proposals and communications pertaining to the subject matter hereof.
Representations and warranties made by any person, including dealers or distributors, which are
inconsistent or in conict with the terms of this warranty, shall not be binding upon Sephra unless
reduced to writing and approved by an expressly authorized ocer of Sephra.
Rev. 6/18/2012
28
SEPHRA SYSTEM
PREPARING YOU TO SUCCEED IN THE CHOCOLATE FOUNTAIN RENTAL BUSINESS
Sephra, has developed “The System” to help you establish your Chocolate Fountain as an
eective and protable element of your business for years to come. We urge you to have all of
those at your company who will handle the fountain read the product instruction manual and
also be aware of any information relevant to them from “The System.” “The System” addresses
business elements associated with your Chocolate Fountain and helps you prepare for events.
For specic operating directions, please refer to your product instruction manual.
THE SYSTEM
CHOCOLATE AND SKEWERS
Whether this is your rst Sephra Chocolate Fountain or your fth, you will always want to
have plenty of Chocolate and Skewers on hand for your events. Make sure you never have to
turn down a last-minute opportunity because you are out of stock. Sephra oers a variety of
Chocolate avours and accessories to suit your needs and the needs of your customers.
You can order Chocolate and Accessories by calling us within the UK on +44 (0)1592 656 737
or in the US on (877) 617- 8803 or by ordering online at www.sephraeurope.com or www.
sephra.com.
GREAT CHOCOLATE MAKES GREAT FONDUE!
If you want great Chocolate Fondue you have to use great Chocolate. We encourage you
to use Sephra Belgian Chocolate, which has been specially formulated to ow awlessly in
Sephra Fountains. Its spectacular taste and aroma are unsurpassed!
We recommend Sephra Chocolate not only because of its ease of use, but also because of
its rich avour. Sephra Chocolate has a high percentage of cocoa butter, allowing it to run
smoothly through the Fountain without the addition of vegetable oil. Most other Chocolates
on the market require the addition of vegetable oil to reach the proper viscosity. Many of
our customers receive business referrals simply because of the superior taste and quality of
Sephra Fondue Chocolate.
29
MARKETING YOUR CHOCOLATE FOUNTAIN
We recommend always having marketing materials on hand showcasing your Sephra
Chocolate Fountain. Let your potential customers know that your Sephra Chocolate Fountain
will make their special event even more fabulous!
Sephra oers several attractive business card layouts to help you promote your business.
You can also visit the image gallery at www.sephraeurope.com to access free high resolution
photos to use for your own marketing materials.
We also suggest researching other fountain providers in your area and across the country
to help you formulate your own business plan. An Internet search is a quick, easy way to
learn about other fountain companies near you. There are many variables to consider. What
services will you provide? What will you charge? Will you send an attendant to each event?
To obtain immediate exposure and gather bookings for the upcoming year, try registering for
bridal fairs in your area. We also recommend distributing marketing materials to local orists,
bridal shops, tux shops, and bakeries. Local business oces and colleges also make great
customers. And don’t stop there! Schools, banks, libraries, and even your local chamber of
commerce all host events celebrating everything from “Back to School Night” to “Customer
Appreciation Day.” They would be delighted to have this delicious addition to their upcoming
event! You may even want to oer a small referral bonus as an incentive for your customers to
recommend your services to others.
HEALTH DEPARTMENT COMPLIANCE
We strongly recommend calling your local health department before getting started to see
what their requirements are for this type of business. Sanitation guidelines tend to vary from
state to state and county to county. If you haven’t already, you will also want to take a brief
food handler course so that you and your attendants are certied food handlers.
30
CHOCOLATE FOUNTAIN PRESENTATION
Something to consider before your event is the presentation of the fountain. Presentation is a seemingly small
detail that makes a big dierence. There are numerous ways to display the fountain and dipping items, and each
display should be suited to the event. Here are a few options:
TIERS AND TABLECLOTHS
An easy, basic setup can be done using two tablecloths and a few rectangular blocks. (Be resourceful—even
phone books work as the blocks!) Lay one tablecloth directly on the table with the fountain sitting on top of it.
Then build levelled steps from the back of the fountain, gradually sloping down around each side to the front.
Drape the second tablecloth over the steps to create a owing look. (The second cloth may be the same or a
complimentary colour.) Dipping items may be placed on the steps or directly on the table surface. Placing cloth
napkins on top of the tablecloths keeps chocolate soiled linens to a minimum by allowing easy replacement
throughout the event. This set-up is basic yet versatile.
GLASS BLOCKS AND MINI LIGHTS
Set up the fountain on a tablecloth, keeping the tablecloth loose to create folds. Then place square glass blocks
(purchased from home improvement stores) around the fountain. Place mini lights in the folds of the tablecloth.
The dipping items, pre-arranged on ceramic or silver platters, can be set on top of the glass blocks. Dipping items
can also be put into glass bowls or vases and placed on top of the platters. This set- up creates a classic, elegant
feel. Tip: For holidays or themed parties, change the colour of the mini lights to match the colours of the event.
FLORAL ARRANGEMENTS
Flowers and assorted greenery are always a great addition to the fountain table and can be easily adapted to any
theme or season. Try anything from simple bouquets to greens weaved with mini lights to seasonal plants and
fruits. Tip: Dipping items on long skewers arranged in a vase to imitate oral arrangements are a fun twist and
help when space is limited.
FOUNTAIN TOPPERS
Sephra has designed special stainless steel inserts that t into the top of the cylinder and serve as holders for
oral bouquets and other display items which enhance the beauty and attractiveness of the fountain and draw
attention to it during the event. Photos of the Fountain Toppers being used at events can be viewed on the
Sephra website. These are available for purchase from Sephra.
WIND GUARDS
Often customers will request the Chocolate Fountain to be used outdoors. In the past this has been dicult due
to the wind which will blow the chocolate curtain as it is owing. Sephra has developed a special Wind Guard
which completely encloses and surrounds the entire Chocolate Fountain thereby creating a wind barrier and also
a sanitary presentation to comply with some local health code requirements. These Wind Guards will greatly
expand the number of events and event venues that you will be able to serve, thereby greatly increasing your
revenue opportunities.
ILLUMINATED FOUNTAIN SURROUNDS
Sephra Illuminated Surrounds are a great way to make your fountain stand out from the rest. Made from durable
polypropylene and tted with colour changing LED lighting. The surround also helps prevents drips, and gives
a convenient easily wiped surface to display dips. Decide ahead of time, which fountain presentations you
will oer. Presentation prices may vary, depending upon your cost. As you attend events, you will learn what
your presentations require with regard to setup, clean-up, and maintenance and also what your customers
prefer. Remember, presentation items will have chocolate dripped on them, so opt for washable items that are
moderately priced.
31
CHOCOLATE FOUNTAIN EVENT CHECKLIST
Here is a list of items you will want to take to each event. Check your items carefully; as in the
hustle of preparing for an event, crucial supplies can be left behind. Also, remember to check
that your vehicle will adequately accommodate the fountain, chocolate, and all presentation
items.
Fountain Base Consumables / Accessories Chocolate
Basin Dipping Items
Cylinder Paper Plates
Auger Skewers
Tiers Napkins
Crown Re-Sealable Bags
Stabilizer Platters
Cleaning Dish Soap Accessories Decorative Items
Sponge Table Cloths
Bin Bags Aprons
Hand Towels Food Handling Gloves
Glass Cleaner Spatula
Ladle
Spare Parts Stabilizer Platters
Levelling Feet Microwave Safe Containers
Fuses Scissors
Level
Business Card
Knife
32
CHARGING FOR AN EVENT
There are three basic ways to charge your customer for an event: a at fee, a per- person fee,
or a combination of the two.
FLAT FEE
This usually includes use of the fountain for 3-4 hours, an attendant for the fountain, and the
chocolate. The fee can range from £250-£900, depending on your market. We suggest nding
out what the current rates are in your area. If the party is larger than 200 people, you will want
to charge for the extra chocolate use. 500g of chocolate will typically feed 25-30 people. (This
is calculated in addition to the minimum pound requirement for the fountain).
PER PERSON FEE
This works well for the caterer who provides dipping items with the fountain. The price can
vary greatly depending on what food items are being served. Fees can range anywhere from
£2-£12 a person.
COMBINATION FLAT FEE AND PERPERSON FEE
Charge a at fee for the use of the fountain and a per-person fee for the dipping items. For
example, you might charge £300 for the fountain, chocolate, and attendant, and £2 or more
per person for several dipping items for the guests to choose from.
DIPPING ITEMS
The list of potential dipping items is endless! For best results, we recommend avoiding items
that crumble easily. Crumbs that fall into the chocolate can cause it to thicken and/or gap.
Strawberries Fudge
Bananas
Pineapple Chunks Orange
Slices Peaches / Nectarines
Dried Apricots Kiwis
Apple Slices
Pretzels
Clustered Nuts Cookies
Wafers
Animal Crackers Brownies
Peanut Butter Cookies Mint
Patties
Biscotti
Shortbread Popcorn Clusters
Turkish Delight Mini Donuts
Pretzels Marshmallows Rice
Crispy Treats Cream Pus
As always, we are here to help. Should you have any questions or concerns regarding your
Sephra Chocolate Fountain, please feel free to call us on +44 (0)1592 656 737.
33
APPENDIX
The Sephra Maintenance Service satises the Scheduled Operator Maintenance clause
contained in the product warranty, and provides you, our valued customer, with a quick and
reliable way to ensure that your Commercial Sephra Chocolate Fountain will continue to
perform at its optimum performance level for many years. Regular maintenance by qualied
technicians must be performed on any equipment if it is to provide the long-term service for
which it was designed.
TERMS AND CONDITIONS
1. The fee for the Sephra Maintenance Service includes the inspection of the items shown
below to ensure that they are functioning properly and the replacement of the items
indicated. Additionally, any work which may fall under the Limited Lifetime Warranty will
also be performed and parts replaced as required pursuant to such warranty.
2. You have the responsibility to pay for shipping and insurance charges to ship your fountain
to and from Sephra or the Sephra Authorized Distributor (“Sephra”) to be serviced. Sephra
is not responsible for any damage incurred during shipping.
3. The fountain must be thoroughly cleaned, packaged and shipped to Sephra, in the black
carrying case inside a separate shipping box. If the fountain arrives without its’ case, you
will be charged the cost of a new case in which to return the fountain to you. If the fountain
is received by Sephra not cleaned, a £40 cleaning fee will be charged. Do not send the
tier set of the fountain. Prior to shipping your fountain to Sephra, please call to receive an
RMA or Return Authorization number. This number must be written on the outside of the
shipping box and enclosed inside with the fountain proof of purchase, and an explanation of
the problem.
4. If additional parts and labour are required beyond the scope of the Sephra Maintenance
Service, you will be notied as to what parts and labour are needed. No repairs beyond the
scope of this Sephra Maintenance Service will be made without your authorization either
verbal or written.
5. Purchase of the Sephra Maintenance Service does not extend the fountain warranty on the
motor or parts.
6. Please allow up to 5 business days for service to be completed once we have received your
fountain, and 1-2 days for return shipping (Transit times may dier depending on area).
7. Service charges, terms and conditions and charges may dier between individual Sephra
Distributors.
34
CONTACTING SEPHRA INFORMATION
Sephra Europe Ltd.
Unit 2, Block 9, Muirhead,
Mitchelston Industrial Estate,
Kirkcaldy, Fife, Scotland, KY1 3PE
+44 (0)1592 656 737
info@sephraeurope.com
www.sephraeurope.com
Sephra L.P.
11035 Technology Place, Suite 100
San Diego, CA 92127
Rev. 6-12
www.sephra.com
© Sephra LP © Sephra Europe - Sephra* is the registered trademark of Sephra, L.P.
Web: www.sephraeurope.com / Email: info@sephraeurope.com
Sephra Europe, Unit 2, Block 9, Muirhead, Mitchelston Industrial Estate, Kirkcaldy, Fife, Scotland KY1 3PE
Tel: +44 (0)1592 656 737 / Fax: +44 (0)1592 653 535
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