SentrySafe SFW123ES Owner's Manual
516205
www.sentrysafe.com
Sentry Group
900 Linden Avenue
Rochester, New York 14625-2784 USA
Telephone: 585-381-4900
Customer Service: 1-800-828-1438
(8:00 am-6:00 pm E.S. T., Mon. – Fri.)
Fax: 585-381-2940
Téléphone : 585-381-4900
Service à la clientèle : 1-800-828-1438
(De 8 h à 18 h, HNE, du lundi au vendredi)
Télécopieur : 585-381-2940
Teléfono: 585-381-4900
Servicio a clientes: 1-800-828-1438
(8:00 am-6:00 pm hora del Este, lun., - vier.)
Fax: 585-381-2940
Model No.
Modèle Nº
Modelo No.
Serial No.
Nº de série
No. de serie
Dial Combination (Not All Models)
Combinaison du cadran
(pas tous les modèles)
Combinación del disco
(No todos los modelos)
Key No. (Not All Models)
Clé Nº (pas tous les modèles)
Llave No. (No todos los modelos)
Factory Code (Not All Models)
Code d’usine (pas tous les modèles)
Código de fábrica
(No todos los modelos)
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¶
¶
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IMPORTANT
If you experience any problems or challenges with your safe, please contact us. Many issues can
be resolved quickly.
IMPORTANT
Si vous rencontrez des problèmes ou des difficultés avec votre coffre-fort, s’il vous plaît contactez-nous. De nombreux problèmes peuvent être résolus rapidement.
IMPORTANTE
Si experimenta cualquier problema o dificultad con su seguro, por favor póngase en contacto con
nosotros. Muchos problemas pueden ser resueltos rápidamente.
Fire-Safe Owner’s Manual
2
Warnings
WARNING
Gun warning
This product is not intended for the secure storage of all materials. Items such as firearms, other
weapons, combustible materials, or medication should NOT be stored in this unit.
WARNING
DO NOT store delicate items directly in your safe.
SentrySafe products which offer fire protection have a proprietary insulation that has a high
moisture content. In addition the SentrySafe advanced safes close airtight to offer water resistance,
which may also cause moisture to accumulate inside your safe. The desiccant packet included in
your safe during shipment, should be left in your safe. DO NOT DISCARD IT. It is intended to help
absorb moisture which may accumulate inside your safe. Please open your unit once every two
weeks to avoid moisture accumulation.
If you choose to store delicate items such as jewelry with working parts, watches, stamps, or
photos in your safe, we recommend putting them in an air-tight container, prior to placing them in
the safe for storage.
NOTE: Sentry Group will not be responsible for any damage or loss of items placed in the unit due
to moisture.
WARNING
DO NOT store pearls in this safe unit.
In the event of a fire, potential damage to delicate pearls occurs at temperatures much lower
than the 350°F interior performance measure which the UL classification performance standard
indicated guarantees. Therefore, DO NOT store pearls in your SentrySafe product.
WARNING
No computer disks, audio-visual media or photo negatives.
This product is not intended to protect computer floppy or diskettes, cartridges and tapes, audio or
video cassettes or photo negatives.
WARNING
Your safe is only part of your total security protection.
Sentrysafe recommends that you store your safe in closets, offices, basements, bedrooms and any
other locations that are convenient for you but out of direct line of sight from
prying eyes. The location of the safe does not affect the safes’ ability to protect your
valuables inside.
3
English
Table of Contents
Registration:
www.sentrysafe.com/customercare/register_your_product
Reasons to register
By registering your SentrySafe product you can easily retrieve forgotten codes and combinations,
which would otherwise require a notary letter and payment.
By registering your SentrySafe product you can be sure that in the unfortunate circumstance of a
fire you will be guaranteed your replacement safe (provided official paperwork).
Français .................................................................................................... 17
Español ...................................................................................................... 33
English
Warnings ..............................................................................................................2
Registration ..........................................................................................................3
Mechanical Combination Lock ...............................................................................4-5
Programmable Electronic Lock ...............................................................................6-9
Operating the Light ...............................................................................................10
Bolting Down Your Safe .........................................................................................11-12
Troubleshooting ....................................................................................................13
Customer Service...................................................................................................14
Guarantees & Fire Specifications ............................................................................15
IMPORTANT
If you experience any problems or challenges with your safe, please contact us.
Many issues can be resolved quickly without the product being returned.
4
./4%sStore combination (and keys if equipped) in a secure
location (other than in the safe).
sCombination can not be changed.
sSentrySafe offers a secure online location for the
entry and retrieval of your combination. Go to
www.sentrysafe.com and register your safe.
1
Ensure any shipping screws have been removed. Located on
the inside of the door.
sDO NOT RETURN! Questions or concerns, call us at
1-800-828-1438.
2
Find your combination on the back of this owner’s manual.
Warning: Test your combination several times before putting valuables inside.
1
FOR DUAL KEY/COMBINATION LOCKS ONLY, insert key into
the lock, turn to the ‘unlocked’ position, then remove the key.
This is a secondary locking feature not an override key.
Without the key you will not be able to open your safe.
2
Rotate dial to ‘0’, then rotate right (clockwise)
passing ‘0’ three times, continue rotating until you reach the
first number in your combination.
3
Rotate dial to the left (counterclockwise). Go PAST the second
number of your combination ONCE and stop the SECOND time
the dial reaches the number.
Mechanical Combination Lock
M100TEST
SN100TEST01*
10-22-33
RLR
2075
Preparing your safe for first time use
Unlocking your safe
5
English
4
Rotate the dial to the right (clockwise), stop when you reach
the third number in your combination.
5
Rotate the handle downward to open the door.
This may take a limited amount of force if you have a water
resistant safe.
./4% sMake sure the handle is in the horizontal position when unlocking the safe.
sIf the door does not open easily, repeat steps 1-5.
sIf you exert too much force on the handle, the handle will move without moving the
bolts. When this happens, you will hear a ‘click.’ DO NOT be alarmed. This feature is
designed to protect the bolts from being over powered by force. If this occurs, simply
exert force in the opposite direction (lifting up) until the handles ‘clicks’ back into place
and repeat steps 1-5 to open your safe.
1
Close the door and pull the handle upward until the handle
is horizontal.
For water resistant units, additional pressure to the front,
left side of the door may need to be applied prior to rotating
the handle.
2
Spin the dial at least 2x to the right (clockwise).
3
FOR DUAL KEY/COMBINATION LOCKS ONLY, insert key
into the lock, turn to the ‘locked’ position, then remove the key.
Locking your safe
6
./4% sStore code (and keys if equipped) in a secure location
(other than in the safe).
sSentrySafe offers a secure online location for the entry and
retrieval of your code. Go to www.sentrysafe.com and
register your safe.
1
Ensure any shipping screws have been removed. Located on
the inside of the door.
sDO NOT RETURN! Questions or concerns, call us at
1-800-828-1438.
2
A
Slide out the battery drawer on the side of the keypad.
B
Insert 4 AAA alkaline batteries (not included). Do not
use rechargeable batteries or other types of non-alkaline
batteries.
NOTE: Do not use rechargeable batteries or any other type
of non-alkaline battery. Do not mix old and new
batteries. Do not mix alkaline and standard batteries.
C
Slide battery drawer back into keypad.
3
Find your code on the back of this owner’s manual.
Warning: Test your code several times before putting valuables inside.
1
FOR DUAL KEY/ELECTRONIC LOCKS ONLY, insert key into
the lock, turn to the ‘unlocked’ position, then remove the key.
This is a secondary locking feature not an override key. Without
the key you will not be able to open your safe.
M100TEST
SN100TEST01*
12345
Programmable Electronic Lock
Preparing your safe for first time use
Unlocking your safe
7
English
2
A
Enter the 5 digit factory code on the back of the
owner’s manual.
B
A green light will indicate the code is correct. You will have
4 seconds to turn the handle to unlock your safe.
3
Rotate the handle downward to open the door.
This may take a limited amount of force if you have a water
resistant safe.
./4% sMake sure the handle is in the horizontal position when unlocking the safe.
sIf you exert too much force on the handle, the handle will move without moving the
bolts. When this happens, you will hear a ‘click.’ DO NOT be alarmed. This feature is
designed to protect the bolts from being over powered by force. If this occurs, simply
exert force in the opposite direction (lifting up) until the handles ‘clicks’ back into place
and repeat steps 1-3 to open your safe.
1
Close the door and pull the handle upward until the handle is
horizontal.
For water resistant units, additional pressure to the front,
left side of the door may need to be applied prior to rotating
the handle.
2
FOR DUAL KEY/ELECTRONIC LOCKS ONLY, insert key into
the lock, turn to the ‘locked’ position, then remove the key.
./4% sThe 5 digit factory code cannot be deleted. However, you may add and delete
additional codes.
sIf your safe does not appear to be working properly, please check to make sure you are
using NEW alkaline batteries before contacting SentrySafe Customer Service.
Locking your safe
8
Three code options:
Factory code:
The safe will ALWAYS unlock using this 5 digit code (found on
the back of the owner’s manual). This code cannot be deleted.
User code:
A 5 digit programmable code of your choosing that can be
changed or deleted.
Secondary code:
A 5 digit programmable code of your choosing that can be
changed or deleted. Can only be programmed after a user
code has been activated.
NOTE: The “C” key is a clear key. This can be used at anytime to clear the system and return to
standby mode – unless you are in delay mode (3 consecutive invalid entries).
Only 1 user code can be programmed at a time.
To ADD a user code:
1
Press the “P” key.
2
Enter the 5 digit factory code.
3
The light will flash green and then you will have five seconds to enter your own
personal user code.
To DELETE a user code:
1
Press the “P” key.
2
Enter the 5 digit factory code.
3
Enter 0,0,0,0,0.
NOTE: The electronic lock will NOT indicate that it has deleted the user code – please test the
code to make sure it has been deleted.
Programmable Electronic Lock
Programming information
Programming the user code
9
English
Only 1 secondary code can be programmed at a time.
To ADD a secondary code:
1
Press the “P” key two times.
2
Enter the 5 digit user code.
3
The light will flash green and then you will have five seconds to enter your own
personal secondary code.
To DELETE a secondary code:
1
Press the “P” key two times.
2
Enter the 5 digit user code.
3
Enter 0,0,0,0,0.
./4% sThe electronic lock will NOT indicate that it has deleted the secondary code – please test
the code to make sure it has been deleted.
sDelay mode will occur if three consecutive invalid entries have been tried. This will cause
the system to shutdown for two minutes. Do NOT remove the batteries to restart the
system it will only increase the length of time for the system shutdown.
Programming the secondary code
10
The safe you have purchased may include a light. This is a long-lasting LED light. Not all safes
include a light.
The batteries that operate the keypad are the same batteries that
operate the light. If the light in your unit does not turn on, please
change your batteries. Refer to page 6 to change the batteries.
The light will turn on every time you enter your code and will remain on
for 30 seconds. The light duration has three options – off, 30 seconds,
and 60* seconds.
To turn the light off:
1
Press the “0” button.
2
Press the “P” button.
3
Press the “3” button.
To turn the light on for 30 seconds:
1
Press the “0” button.
2
Press the “P” button.
3
Press the “4” button.
To turn the light on for 60 seconds:
1
Press the “0” button.
2
Press the “P” button.
3
Press the “5” button.
*If the light duration is 60 seconds, the battery life will lessen at a faster rate.
Operating the Light
How to operate the light
11
English
Bolting Down Your Safe
Bolt down instructions
Bolt down kit contents (in select models only):
s LAGSCREWS
s WASHERS
s MASONRYANCHORS
Tools needed to bolt safe to the floor:
s $RILL
s 7RENCH
s
7
⁄16” (11 mm) drill bit – for drilling into the safe.
s
9
⁄32” (7.2 mm) drill bit – for drilling into a wood floor.
s
3
⁄8” (9.5 mm) drill bit – for drilling into a masonry floor.
7ARNING s$/./4DRILLTHROUGHBOLTCUPS
s$/./4BOLTTHROUGHTHEWALLS
s$O./4DRILLFROMANYLOCATIONINSIDETHESAFE
1
Tip the safe onto its left side (door hinges horizontal with the floor).
2
Unlock the safe and open the door. Look to the bottom of the
safe for two indentations on the feet in opposite corners. Using
the
7
⁄16” (11 mm) bit; drill a hole through each indentation
perpendicular to the bottom of the safe. Do NOT drill from
any location inside the safe.
3
Tip the safe upright, place the safe in the desired location and open the door.
4
Use a screw or pencil to mark the floor through both holes.
For products that do not come with a bolt down kits.
Go to www.sentrysafe.com to find recommended hardware and instructions.
Warning: Product is not water resistant once it is bolted down. The ETL verified water
resistance claim applies to product prior to the application of a bolt-down kit.
12
5
Move the safe aside to clear both marked spots for drilling.
6
Drill into the floor:
A
For wood: Using the 9⁄32” drill bit, drill a hole 21⁄2”
(64 mm) deep in each marked spot.
B
For masonry: Using the 3⁄8” drill bit, drill a hole 21⁄2”
(64 mm) deep in each marked spot. Install a masonry
anchor in each hole.
7
Replace the safe in the desired position, with the holes in
the safe aligned with those in the floor.
8
Securing the safe:
A
For wood: Pass each lag screw through a washer,
then through the safe and into a hole. Tighten with
the wrench.
B
For masonry: Pass each lag screw through a washer,
then through the safe and into a masonry anchor.
Tighten with the wrench. Place masonry anchors into
the holes in the floor.
./4% sThe safe should not be bolted to a wall, this will compromise the fire rating.
Drill holes through the feet only. Do not drill through the back or sides.
sBolting/unbolting the unit is at the consumer’s expense and discretion.
sSentry Group is not responsible for any costs incurred if the unit is to be replaced.
For products that do not come with a bolt down kits.
Go to www.sentrysafe.com to find recommended hardware and instructions.
Bolting Down Your Safe
Bolt down instructions… continued
13
English
Troubleshooting
The Problem: Why it is Happening: The Solution:
The door will not lock Shipping screw is in place Remove the screw on the
back inside of the door
The handle is not in the
horizontal position when
the safe is locked
The clutch mechanism has
been engaged
Rotate the handle up or
down until it clicks into the
horizontal position
Cannot open door after
inputting the electronic
code
Safes doors equipped with
a water resistant gasket
may initially be tight
Hold the handle up while
inputting the code and
then pull down when the
green light comes on
Red indicator light blinks
three times and there
are three beeps
An incorrect code has been
entered
Verify code and re-enter
Red indicator light blinks
five times and there are
five beeps
Please call our Customer
Service center
1-800-828-1438
Red indicator light blinks
once and there is one
beep
Program button is pressed
out of sequence.
-or5 seconds has lapsed
between button entries
Start over
Red indicator light is
blinking
An incorrect code has been
entered three times
Wait two minutes and start
over
Yellow indicator light
is on
Battery power is low. The
handle will not open with
this light on
Replace batteries
The dial does not turn Ensure the handle is in the
horizontal position
The handle does not
rotate
Ensure the keylock is in the
unlocked position
14
Customer Service
www.sentrysafe.com
Customer Service: 1-800-828-1438
Fax: 585-381-2940
900 Linden Avenue / Rochester, New York / 14625-2784 USA
1
Please go to our website www.sentrysafe.com to find the necessary replacement form.
If you are unable to use a computer please call the number above or fax us for a copy of
replacement form.
2
Find your safe’s serial number and model number. The serial number and model number are
printed on the small label on the right side and on the door near the hinge.
3
Please fill out the form in its entirety.
4
Send the following to Sentry Group: Check or money order and replacement form. For current
pricing please go to www.sentrysafe.com/customercare. If you are unable to use a
computer please call the number above or fax us.
5
Mail to: Sentry Group, Dept. 200, 882 Linden Avenue, Rochester, NY 14625-2784, USA-OR-
Fax statement (notary seal must be legible) to 1-585-381-2940.
Paying by credit card:
Payment may also be made using your VISA or Mastercard credit card by phone only.
Call 1-800-828-1438 to make credit card payment. Do not fax credit card information.
NOTE: Prices subject to change without prior notification.
NOTE: Key and combination orders may be placed on a Saturday or Sunday, however, those orders
will not be processed until the following work day. Our customer service center is open
Monday thru Friday, 8 AM until 6 PM.
To optimize your safes’ organization consider purchasing SentrySafe accessories for your safe.
Accessories include a locking drawer, tray, shelf, and file rack. For more items please go to our
website www.sentrysafe.com/CustomerCare/Buy_Safe_Accessories or call our customer
service number 1-800-828-1438.
How to get replacement key/combo
How to order accessories
Customer Service
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