SentrySafe EF4728E, EF3428E Owner's Manual

Executive Safes

Owner’s Manual

EF3428E

EF4738E

2

Warnings

WARNING

SentrySafe recommends that you do not store loaded guns in this unit.
This is a California-approved firearm safety device that meets the requirements of Penal Code
section 23655 and the regulations issued thereunder.

WARNING

DO NOT store delicate items directly in your safe.

SentrySafe products which offer fire protection have a proprietary insulation that has a high
moisture content. In addition, the SentrySafe advanced safes close airtight to offer water resistance,
which may also cause moisture to accumulate inside your safe. The desiccant packet included in
your safe during shipment should be left in your safe. DO NOT DISCARD IT. It is intended to help
absorb moisture which may accumulate inside your safe. Please open your unit once every two
weeks to avoid moisture accumulation.

If you choose to store delicate items such as jewelry with working parts, watches, stamps, or
photos in your safe, we recommend putting them in an air-tight container, prior to placing them in
the safe for storage.

NOTE: SentrySafe will not be responsible for any damage or loss of items placed in the unit due
to moisture.

WARNING

DO NOT store pearls in this safe.

In the event of a fire, potential damage to delicate pearls occurs at temperatures much lower
than the 350°F interior performance measure which the UL classification performance standard
indicated guarantees. Therefore, DO NOT store pearls in your SentrySafe product.

WARNING

No computer disks, audio-visual cassettes or photo negatives.
This product is not intended to protect computer floppy or diskettes, cartridges and tapes, audio or
video cassettes or photo negatives.

WARNING

Your safe is only part of your total security protection.

SentrySafe recommends that you store your safe in closets, offices, basements, bedrooms and any
other locations that are convenient for you but out of direct line of sight from prying eyes. The
location of the safe does not affect the safe’s ability to protect your valuables inside.

WARNING

If children live of visit your home, do not leave your Executive safe open and unattended. Children
at play could accidently be locked inside the safe. Keep your safe closed and locked at all times.

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English

Table Of Contents

REGISTRATION
www.sentrysafe.com/customercare/register_your_product

Reasons to register: By registering your SentrySafe Product you can easily retrieve forgotten

codes and combinations, which would otherwise require a notary letter and payment.

Thank you for your purchase of a SentrySafe Product. SentrySafe is committed to securing,
organizing and protecting your most important documents, valuables and keepsakes.

Français ........................................................................................................................11

Español ......................................................................................................................... 21

English

Warnings ......................................................................................................................2

Registration ..................................................................................................................3

Bolt-down instructions .................................................................................................4

Lock instructions ...........................................................................................................5

Troubleshooting ............................................................................................................7

SentrySafe Customer Care .............................................................................................8

If you experience any problems or challenges with your safe, please contact us.
Many issues can be resolved quickly without the product being returned.

•••IMPORTANT•••

DO NOT RETURN SAFE TO THE STORE!

4

To provide water-resistance this safe must be bolted down. (hardware supplied)

Bolt down kit contents:

2 Lag screws
2 Washers

Tools needed to bolt safe to a surface:

Drill
Wrench
9/32" (7.2 mm) drill bit – for drilling into wood
3/8" (9.5 mm) drill bit – for drilling into masonry

Select a suitable and convenient location for your safe. Set the
safe in place and use the holes provided in the bottom or back
of the safe to mark the location of the holes to be drilled in the
floor.

Move the safe away and drill holes of the appropriate diameter
and depth for the type of hardware and the mounting surface
being used (2 each – bolts, washers and masonry anchors).

Place the safe back over the holes and install the fasteners as
required. If a water resistant unit was purchased, rubberized
washers are provided. Assure that the area around the safe
hole opening is clean using a damp cloth. Place the rubber side
of the washer facing down against the safe floor and install
the fastener.

NOTE: SentrySafe is not responsible for any costs incurred if unit is to be replaced.

Bolt-down instructions

Bolt-down instructions

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3

2

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English

To activate lock:

Four alkaline AA batteries, Voltage: 6Vdc, (not included) are required to activate the keypad.

NOTE: Do not use rechargeable batteries or any other type of non-alkaline battery. Do not mix

old and new batteries. Do not mix alkaline and standard batteries.

Using two hands, hold the keypad, thumbs down, on its left and
right sides. Push up the keypad with your thumbs, and disconnect
it from the safe by pulling it towards you.

Let the disengaged keypad hang by its wires. This will expose the
battery holder.

Install four alkaline AA batteries as illustrated on the back of the battery holder.

Reconnect the keypad by inserting the keypad’s four posts into the matching holes.

Push down to snap into place.

WARNING

Test first with door open!

(See back cover of this manual for your factory code.)

There are three possible ways to unlock and access the safe—by entering
its preset Factory Code, your own User Code or a User PIN (Personal
Identification Number).

You can always open the safe by entering the 5-digit Factory Code. This
code cannot be deleted.

But if you prefer to use your own code, you can program the safe to open
to the 5-digit User Code of your choice. If you wish to give someone else
temporary access to the safe, you can program a User PIN that can later
be erased.

Standard Electronic Lock

To install batteries

Access codes

3

4

5

CONFIDENTIAL

Lock instructions

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2

6

Lock instructions

There are two ways to program a user code.
Press the Program button. (Prog).

Enter the Factory Code. The green LED remains ON while you

enter the 5-digit user code of your choice. After 5 digits are
entered the green LED turns OFF.
(To enter a new User Code, repeat these steps.)

–OR–

Press

the red button on inside of door (hinge side). The lock will

“beep” and the green LED will come on.

Enter a 5-digit user code.
(To enter a new User Code, repeat these steps.)

Keep your new user code secure

For your records, please copy it here:

Press the Program button

.

Press it a second time

.

Enter your 5-digit User Code. The green LED remains ON

.

Enter the 5-digit User PIN of your choice (any combination except 00000.) After 5 digits

are entered, the green LED turns OFF

.

(To enter a new User PIN, repeat these steps. To erase the User PIN, press Program twice,

enter your User Code and then enter 00000.)

If your electronic lock fails or you do not have any codes available, you may use the

override key that comes with the unit.

Using two hands, hold the keypad, thumbs down, on its left and

right sides. Push up the keypad with your thumbs, disconnect
and remove the battery holder.

Programming a user code

Programming a user PIN

Key override

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1

1

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2

2

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3

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English

Troubleshooting

Insert the skeleton key into the key hole inside the opening for

the battery.

Turn the key to the right.

Open the door.

Your electronic-lock safe communicates by means of several audio/visual signals.

The lock automatically enters a 2-minute Delay mode after an invalid code has been entered three
consecutive times. In this mode, the lock cannot be activated and any key entry will generate an
ERROR signal.

Signals

Delay mode

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3

4

The Problem: Why It Is Happening: The Solution:

Red (Error) LED + three
beeps indicates one of the
following

You have pressed Program
key out of sequence.

Verify the code and re-enter
or reprogram

You have entered an invalid
code or user pin.

Verify the code and re-enter
or reprogram

You have let 5 seconds or
more elapse between key
presses.

Lights after three consecutive
invalid codes are input
(2-minute delay mode).

Green LED only Comes ON after you enter

a valid code and remains lit
during the 4-second period
in which the safe can be
opened.

Comes ON in the
Programming mode and
remains lit until you have
finished entering a 5-digit
code.

Yellow LED only Yellow light comes ON Batteries need to be

replaced.

8

SentrySafe Customer Care

Using the keypad on electronic safes

Peril Protection

Customer Service

www.sentrysafe.com
Phone Number: 1-800-828-1438
Fax: [phone]

882 Linden Avenue / Dept. 200 / Rochester, New York / 14625-2784 USA

Caution

Liquids can damage the keypad!

Caution

Pen points or other sharp objects can puncture the keypad membrane!

Fire Protection

Verified by ETL SEMKO to meet manufacturer’s specification for fire resistance
1400°F (760°C) for 30 minutes endurance.

WARNING

If children live or visit in your home, do not leave your SentrySafe Executive Safe open
and unattended. Children at play could accidentally be locked inside the safe.Keep your safe closed

and locked at all times.

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English

How to obtain a replacement key

1

Please go to our website www.sentrysafe.com to find the necessary replacement form. If

you are unable to use a computer, then please call the number above or fax us for a copy of
the replacement form.

2

Find your safe’s Serial Number and model number. The Serial Number and model number are

printed on the small label on the back of the safe by hinge and in the owner’s manual.

3

Please fill out the form in its entirety.

4

Send the following to SentrySafe: check or money order and replacement form. For current

pricing, please go to www.sentrysafe.com/customercare. If you are unable to use a
computer, then please call the number above or fax us.

5

Mail to: SentrySafe, 882 Linden Avenue, Dept. 200, Rochester, NY 14625-2784, USA

-OR- fax statement (notary seal must be legible) to 1-585-381-2940.

Paying by credit card:

Payment may also be made using your credit card, by phone only.
Call 1-800-828-1438 to make a credit card payment. Do not fax credit card information.

NOTE: Prices subject to change without prior notification.

NOTE: Key orders may be placed on a Saturday or Sunday. However, those orders will not be

processed until the following business day. Our Customer Service center is open Monday
through Friday, 8:00 a.m. until 6:00 p.m. E.S.T.
(Customer Service hours subject to change.)