SentrySafe CHW30300, FHW40300 Owner's Manual
CHW30300
Digital Chest and File
Owner’s Manual
FHW40300
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English
Table of Contents
Thank you for your purchase of a SentrySafe Product. SentrySafe is committed to securing, organizing
and protecting your most important documents, valuables and keepsakes.
Français ...................................................................................................................................................11
Español.....................................................................................................................................................19
English
Warnings .................................................................................................................................... 2
Registration ................................................................................................................................ 3
Battery Installation / Opening ...................................................................................................... 4
Programming Your Safe ............................................................................................................... 5
Enabling / Disabling Beeper ......................................................................................................... 6
Troubleshooting / Customer Sevice ..............................................................................................7
After-Fire Replacement Program .................................................................................................. 8
IMPORTANT
If you experience problems or challenges with your safe, please contact us.
Many issues can be quickly resolved without the product being returned.
For videos, instructions & FAQ’s,visit: www.sentrysafe.com
WARNING
Gun warning
This product is not intended for the secure storage of all materials. Items such as firearms, other weapons,
combustible materials, or medication should NOT be stored in this unit.
NOTICE
Do NOT store delicate items directly in your safe.
SentrySafe products which offer fire protection have a proprietary insulation that has a high moisture content. In
addition, the SentrySafe advanced safes close airtight to offer water resistance, which may also cause moisture to
accumulate inside your safe.
If you choose to store delicate items such as jewelry with working parts, watches, stamps, or photos in your safe,
we recommend putting them in an air-tight container, prior to placing them in the safe for storage.
NOTE: SentrySafe will not be responsible for any damage or loss of items placed in the unit due to moisture.
Do NOT store pearls in this safe.
In the event of a fire, potential damage to delicate pearls occurs at temperatures much lower than the 350°F
interior performance measure which the UL classification performance standard indicated guarantees. Therefore,
DO NOT store pearls in your SentrySafe product.
Do NOT store computer disks, audio-visual cassettes or photo negatives.
This product is not intended to protect computer floppy or diskettes, cartridges and tapes, audio or video cassettes
or photo negatives.
Your safe is only part of your total security protection.
SentrySafe recommends that you store your safe in closets, offices, basements, bedrooms and any other locations
that are convenient for you but out of direct line of sight from prying eyes. The
location of the safe does not affect the safe’s ability to protect your valuables inside.
Registration:
www.registermysafe.com
Reasons to register
By registering your SentrySafe product you can easily retrieve forgotten codes and combinations.
By registering your SentrySafe product you can be sure that in the unfortunate circumstance of a fire you will be
guaranteed your replacement safe (provided official paperwork has been completed).
Warnings
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Battery Installation / Opening
NOTE: Store code in a secure location (other than in the safe).
NOTE: SentrySafe offers a secure on-line location for the entry and retrieval of your code.
Go to www.registermysafe.com and register your safe.
Insert a credit card, identification card, or another card of a similar size in the
center slot of the battery cover. Once inserted, Remove the card, the battery
cover will pop out attached to your card.
Insert a new 9 volt Alkaline battery in the indicated area.
Reinstall the battery cover by inserting the left side with the two tabs first.
For first time use, enter the factory code, located on the back of this owners
manual, on the keypad. A green LED light will flash to indicate acceptance of
entry. Please allow for a brief delay for the lock to actuate.
Press down on lid and pull up on latch.
Battery Installation
To Open
NOTE: Do not use rechargeable batteries or any other type of non-alkaline battery.
NOTE: If an incorrect code is entered three times, the safe will enter lockout mode.
(Red LED blinks slowly for two minutes.) Please refer to troubleshooting.
Open the safe, then press and hold the reset button, located on the top of
the keypad, until the green LED flashes.
Enter a new 4-6 digit personal code on the key pad. The safe will
acknowledge each acceptable keypress when green LED flashes.
Note: The safe will time out if there is no key entry within 10 seconds.
If the new personal code is 6 digits, the safe will accept immediately. If the
new personal code is 4 or 5 digits, the code will be accepted 10 seconds
after the last key press. The safe will go into Standby mode if fewer than 4
digits are entered.
Once the new personal code is accepted, the safe will automatically save
and exit to Standby mode without additional indication.
Test the personal code before closing the safe. If the code is invalid,
Repeat steps 1-4.
Confidential – Write down personal code, and keep it in a secure location.
Or visit www.registermysafe.com to store your personal code.
Press down on lid. Your safe is now securely locked.
Programming or Resetting Your Personal Code
To Close
NOTE: The personal code programmed will not be erased when the battery power is removed.
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Programming Your Safe
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Troubleshooting / Customer Service
Enabling / Disabling Beeper
Press and hold the 1 and 9 on the keypad simultaneously for 3
seconds.
If the beeper is enabled, the green LED light will flash and the
beeper will sound. If the beeper is disabled, the green LED will
flash but have no sound.
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2
The Problem: Why It Is Happening: The Solution:
Red LED blinks three times Incorrect code has been entered/
programming error
Verify the code and re-enter or
reprogram
Programming error
Red LED slowly blinks for
two minutes
An incorrect code has been entered
three times, safe is in lockout mode
Wait for two minutes, re-enter
personal or factory code
Yellow LED blinks once
every thirty seconds
Battery power is low Replace with 9 volt alkaline
batteries (do not use rechargeable
or any other type of non-alkaline
battery)
No LED indication when
pressing key pad buttons
Power failure Replace with 9 volt alkaline
batteries (do not use rechargeable
or any other type of non-alkaline
battery)
Customer Service
www.sentrysafe.com
Phone Number: 1-800-828-1438
Customer Service
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If this product is damaged by fire at any time while still owned by you, the original, registered owner
(the original purchaser), Master Lock will either ship a replacement or provide a credit or refund equal to
the purchase price paid, at Master Lock‘s own and sole discretion.
To be eligible for this Limited Lifetime After-Fire Replacement Program, the original purchaser must have
registered the product within 30 days of purchase, online at www.registermysafe.com or using the Registration
Card included with the product. Do not ship your product back to Master Lock.
To obtain service under the Limited Lifetime After-Fire Replacement Program, please contact Master Lock
Customer Care by phone at 1-800-828-1438 or via www.sentrysafe.com.
Do not ship your product back to Master Lock.
When contacting Master Lock Customer Care, you should have the following information available:
1) A description of the fire event; 2) unit model number; 3) serial number; 4) a photo of the burned unit; and
5) a copy of the report from the fire department, insurance or police.
THIS AFTER-FIRE REPLACEMENT PROGRAM IS LIMITED TO REPAIR OR REPLACEMENT ONLY. The limited warranty
does not cover labor for removing, reinstalling or refinishing the product or part, or other materials removed,
reinstalled or refinished in order to repair or replace the product or part. TO THE EXTENT PERMITTED BY LAW,
MASTER LOCK DISCLAIMS ALL OTHER IMPLIED OR EXPRESS WARRANTIES INCLUDING ALL WARRANTIES OF
MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT THAT ANY IMPLIED
WARRANTIES MAY NONETHELESS EXIST BY OPERATION OF LAW, SUCH WARRANTIES ARE LIMITED TO THE
DURATION PROVIDED BY LAW.
Fire Endurance:
(UL Classified protection) Subjected to temperatures up to 1550°F (843°C) for a duration of 1/2 hour, the safe
interior will remain below 350°F (177°C).
Explosion Hazard:
(UL Classified protection) Subjected to a flash fire in a 2000°F (1093°C) furnace for 30 minutes the unit will not
explode or rupture.
Data Protection:
(ETL Verified) 1/2 hour fire protection of CDs, DVDs, memory sticks and USB drives up to 1550°F (843°C). This
product is NOT intended to protect computer floppy or 21⁄4” diskettes, cartridges, tapes, audio or video cassettes,
or photo negatives. For fire-resistant storage of these materials, ask your retailer for the SentrySafe Fire-Safe®
media storage products.
Limited Lifetime After-Fire Replacement Program
Fire specifications
Replacement & Fire Specifications
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