Sentrynet NETCONNECT 2.1 User Manual

Dealer Access Website

Acknowledgements:

SentryNet would like to thank everyone that played a role with the release of NetConnect v2.1.

To the SentryNet employees and our contract programmers that spent many hours of editing, de-bugging and programming – thank you for a job well done!

Also, we thank the dealers who spent valuable time helping to “de-bug” the beta version and reviewing this manual. Your input helped us create a superior product. Your time and effort is greatly appreciated! And a special thank you to Tom G. for your time and great ideas.

Contributing Dealers: Advanced Design Technologies Garden State Fire & Security

Advanced Security NET Systems All Safe Technologies OmniTech Communications Atlantic Detection Systems SCT Systems Florida Fire & Sound Security Engineering

Updates to this manual will be available for download from the NetConnect website.

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Dealer Access Website

SENTRYNET is proud to release the newest version of NetConnect. With a dramatic new look, NetConnect v2 now allows dealers much more control in maintaining their dealer and subscriber

information. New features include – multiple user IDs for dealer employees, management of “On Call” technician list and technician passcodes, updating subscriber zone information and open/close schedules and much more. The history report for individual accounts now allows date range and other filtering options.

We have also enhanced the Contract Entry pages for new subscribers and added a Watch Scroll utility to monitor subscriber activity. In addition to these new features, a Report Manager has been added, allowing dealers many more reporting options. Categories can be used for reports on “chain” accounts. Custom reports can be created and saved along with several standard reports.

This manual will overview the new functions of NetConnect v2 and will provide a useful guide in using NetConnect v2 daily. Updated versions of the manual will be made available for download from the website.

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1. LOGIN

2. Dealer Home Page

3. Dealer Information Page

………………………………... 1

………………….. 3

……………. 5

a. Technician Pass Codes b. On Call Tech

i. Reorder Call List c. Messages d. Categories e. Contacts f. Defaults

4. Customer Information Page a. Search Page b. Passcode c. Call List d. No Action / Test e. Category Page

………… 15

f. Related Accounts g. Zone Descriptions h. Open/Close Schedule i. Test Schedule j. History Report

5. New Contract Page a. Adding Zones b. Adding Phone Numbers

6. Watch Scroll

7. Reports Page

………………………… 31

………………………... 33

a. Custom Reports b. Report Formats

8. Contact Us

…………………………... 37

………………….. 27

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1… NetConnect v2 Login

A User ID or Account number and password is required for access. IDs currently used for NetConnect v1.x will not work on version 2. To obtain a user ID and password call the data entry department of your “home” central station.

The initial access to the secure URL will display a mirror image of the SentryNet commercial site. (www.sentrynet.com)

The URL for access is https://netconnect.sentrynet.com.

On the right hand side of this page are the login boxes. Enter your assigned user ID/Acct# in the top box and your password in the box

below. Then click on the button.

Subsequent returns will take you back to the login page. If the “Remember Login” box is checked the user name and password will be “remembered.” This can save some time but also may provide a security risk because anyone that accesses the site from this computer will be able to login using the “remembered” information. It is recommended that

this box be unchecked if there is any

chance that an unauthorized person can access the computer in which the login information is saved.

After the user has logged in, the Dealer Home Page will be displayed.

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2… Dealer Home Page

The Dealer Home Page is the starting location for NetConnect.

This page will display…

• Statistics for account incidents

• New account totals

• General news topics

• Commonly used publications

• Active Subscriber

Using the menu options across the top of the page you are able to access the other sections of the site.

Dealer Information Page

Tech pass codes, on-call tech

list, internal and answering

service messages, subscriber

categories, user and contact

maintenance

Customer Information Page

Maintain pass codes, call list, zones

place account on test

add account to categories

view open/close, test schedules

quick access to history

Reports

Expanded list of standard reports and

the ability to create custom reports

using dealer created categories

New Contract Entry

Improved new contract entry

Watch Scroll

Watch your account’s activity real time

E-mail addresses, Instant

Messenger and phone numbers

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3…Dealer Information Page

The Dealer Information Page allows dealers to perform several common and important tasks.

The Contacts page allows dealers to manage IDs that receive reports and how they are delivered. The Default page allows the viewing of the templates used to create dealer accounts.

Dealers can upload their

Logo and can view

summary information for

Account Activity.

Updates to Technician

Pass Codes and the On Call Tech list can be

easily accessed.

Also, Categories can be created for custom reports and Florida dealers can retrieve Answering Service

Messages any time.

Four commonly used tasks are at the bottom of the screen – Passcodes, On Call Tech, Messages, and

Category. Other tasks are accessed from the buttons at the top of the screen – Users, Contacts, and Defaults.

Updates for these fields should be written to the live database within two to three minutes.

3.a) Technician Pass Codes

Pass codes are used for placing accounts on test and retrieving account activity/account details. As many entries can be added as necessary. We encourage one pass code for each employee.

There are four fields that are to be completed when adding a pass code.

¾ The User ID can be any alpha/numeric entry. ¾The Passcode can be any 2-10 character alpha/numeric entry. (No profanity) ¾Name(s)

¾ The “Level” for passcodes will allow the dealer to determine who in the company can perform certain tasks when they call the central station.

These tasks include…

• Adding temporary data

• Modifying Open/Close schedules

• Checking account history

• Placing account on test

(IMPORTANT NOTE: This setting DOES NOT grant levels of access within NetConnect . “Web Users” are set up by SentryNet.)

Setting the access level to “10” will allow the user to perform all above and future tasks when calling into the central station. “10” is the highest level and is the most common selection. This option may be expanded over time to take advantage of the different levels. Currently, however, we are keeping this simple.

Set level to: Allows:

10 Place account on test, Check account history, Make

temporary time adjustments, Add temporary data 5 Cannot place accounts on test – can do other listed tasks 1 Will disable passcode

3.a.1) Adding Technician Pass Codes

To add a technician’s passcode click on the “Add row” button.

A new line will appear allowing you to enter the data. (Remember, this is for those who need to call into the central station and is not for NetConnect Users.) The User ID can be any alpha/numeric entry and the passcode must be at least 2 characters and no more than 10 characters long. (No profanity) Enter the name of the technician, or if more than one person will use the passcode you can enter multiple names, or “Any

Person.”

Enter the proper “Level,” then click “Insert” and repeat as needed for your

technician/employee list.

3.b) On Call Tech

The “On Call Tech” section allows dealers to maintain the list of people that are to be contacted by the station operators when subscribers require service after business hours. This list should contain only those who are to

be called for service.

The On Call list can be added to, edited and reordered. SENTRYNET operators will call the list in order – top to bottom. To add to the list, click on the Add Row button and enter the new information, then click Insert. The phone number can be entered as shown; the program will format the number automatically.

3.b.1) Reorder Call List

In this example Phillip Towns is to be called last. His entry needs to be moved to the bottom of the list. Click on the Reorder button and the “Reorder Call List” window will appear. Highlight the entry to be moved – Phillip Towns – then click the Bottom button to move the entry to the bottom of the list. Then click Ok.

Other entries can be reordered using the same process – highlight the entry then click the appropriate position buttons.

3.c) Messages

The Messages page displays messages taken for dealers who subscribe to the Answering Service feature in the Florida Central Station. (This will be available for the Mississippi Central Station at some point in the future.)

Dealers can View, Print, Print All and Delete their messages at any time.

Messages displayed in the BOLD font have not been viewed.

Click View to display the message…

The Print and Print All options will launch Adobe Reader and export the message as a PDF file. (Adobe Reader can be downloaded for free from Adobe’s website – www.adobe.com.)

To delete the message click Delete.

3.d) Category

Categories give you the ability to group similar accounts. The groupings may be schools, stores, or government accounts. For example, if you monitor security accounts for ACME Storage, Inc. and there are 7 locations in the chain, a category called “ACME” can be created. Then, once the category has been assigned to the 7 accounts, (done in the Customer Information pages) custom reports can be created for just those “ACME” accounts. These reports may be Open/Close, Activity, Call List, etc.

There will be some standard categories created for you (Residential and Commercial for example), but you will have the ability to create as many additional custom categories as needed.

The Category screen looks like…

(This section discusses how to create the category. Applying the category to an account is discussed in Section 4.e)

To add a category, click on the “Add row” button and a new line will appear. Enter a name for the new category and a description. Then click “Insert.” The new category is now available to add to any account,

which can be added in the Customer Information menus.

3.e) Contacts

The Contact page allows dealers to manage who can receive reports from the central station and how reports are transmitted. Reports generated automatically use this list and station operators can select from this list when sending reports manually. There are five (5) different report types that can be transmitted f rom the central station. The reports are in Rich Text File (RTF) format and can be viewed using any Windows text editor. The margins for the document should be set to ¼ to ½ inch for proper layout. (These samples are sent directly from the automation system and will be formatted differently than reports generated from NetConnect.)

1. Activity Reports

2. Incident Reports

3. Account Details

4. Account Statements

5. Text Messages – Can be sent to E-mail capable cellular phones and PDAs.

3.e.1) Adding Contacts

The Dealer Contacts page lists all current entries and their report options. Also, you have the ability to search and select the number of items displayed per page if there are several entries.

Important notes regarding report options:

o Select only ONE entry for incident reporting (Inc Rpt)

 If more than one e-mail address is required for incidents you may want to set up a

distribution list with your e-mail provider.

o Faxed reports may be an extra cost and will be billed accordingly. o The text messages are small and designed to work with cellular phones and PDAs with character

limitations. The other reports contain attachments and may not work with these devices

Search by name,

E-mail, fax number or

report type

Click “Filter” to start

Click “add Contact” to add

entry, then key in information

and select appropriate

report options

Select the number of

records to display

per page

To edit entry

click “edit”

3.f) Defaults

The Default page will allow dealers to view the default tables (templates) used to create their accounts. In general, dealers will be able to view 4x2 conversions, zone descriptions, and signal/zone instructions. We will update this manual as this section is completed. Updated versions of the manual will be available for download from the NetConnect website.

4…Customer Information Page

The Customer Information Page will allow dealers to view, edit, and maintain much more of their subscribers’ account details.

The main page displays basic information for the subscriber, with most fields being editable.

At the top of the page the “Active

Customer” is displayed and can

be changed by clicking on the “Change…” link.

The Premise and “Enhanced Call

Verification” phone numbers are

displayed. (Changes here will be displayed in any incident for this subscriber.)

Installation Date can be viewed

from this page and Cancellations can be requested. (Remember: accounts still sending signals are considered active.)

Changes to the Comments and

Special Instructions can be

viewed, but not changed. Changes will need to be sent to data entry. Information in these fields is protected because it is used by the dispatch operators for processing incidents.

Also, at the bottom of the page are tabs for the most frequently changed data for subscribers. In addition to these options, Zone

Descriptions, Open/Close and Test Schedules and active account History Reports can be accessed

using the menu options at the top of the page.

Updates for most of these fields should be written to the live database within two to three minutes. Exceptions are

items that require data entry approval – Zone Descriptions, O/C Schedule and Test Frequency. Changes to these

items are dependent on operational hours for data entry and may take several hours.

4.a) Search Page

The dealer name and active customer are displayed just below the menu buttons. When the “Active Customer” needs to be changed, click on the “change” option to access this window.

The account base can be searched using four search options. Complete or partial entries can be entered for the account number, subscriber

name, subscriber address and premise phone number.

To search for Sam Smith’s account – enter “SMITH” into the Name field, click “Filter” and click on “View” to change the account.

4.b) Passcode Maintenance

The passcode maintenance for subscribers works in the same way as technician passcodes. (See Section 3.a.1 for detailed explanation.)

As with the technician passwords, we will start by keeping the levels simple. Also, the levels will allow subscribers the same access as technician passcode levels. Subscribers that are granted a level 10 will be able to place an account on test, check account history, make temporary time adjustments, and add temporary data. (Permanent changes must be submitted by the dealer as usual.) Subscribers with a level 5 access will only be able to verbally cancel an incident.

Set level to: Allows:

10 Place account on test, Check account history, Make

temporary time adjustments, Add temporary data 5 Cannot place accounts on test – can do other listed tasks 1 Will disable passcode

4.c) Call List Maintenance

This is the call list that operators will call for dispatch and for notification when an incident occurs. The first three numbers are the AHJ (Authority Having Jurisdiction) phone numbers and are not editable by dealers. Any changes required with these numbers will be done by the data entry department.

Entries 4 and 5 are for the physical location or

Premise and the ECV, Enhanced Call Verification, numbers.

These are required fields and can be edited by dealers but not deleted.

Additional contacts start with line 6 and can be edited and deleted as necessary. To add contacts, simply click on the Add Row button, and to reorder entries click on the Reorder button. For detailed instructions on adding contacts and reordering the call list, see sections 3.b

Print. Adobe Reader will launch containing the Call List that may be printed locally.

IMPORTANT NOTES:

1. Excessively long Call List may result in additional charges

2. Entries 1-5 cannot be reordered

and 3.b.1. To print the Call List for the subscriber click

4.d) No Action / Test Page

The No Action / Test Page allows dealers to put accounts in a no action state at the central station. Accounts can be placed on test for up to four hours. Using the entries created in the “Contacts – Section 3.e.1” page, the signals can be directed to a text capable device, such as a cellular phone. Entries can be added manually by typing in the E-mail address of the device into the “Text Msg Address” field. The “Requestor’s Name” field can be used to track the name of the person requesting the account be put into test mode. This may be a dealer employee or the name of the subscriber. The name will show up in the “Resolution/Desc.” column on activity reports.

To complete the process…

1) Click the correct radio button for the amount of time to put the account on test

2) Select the proper text device if required, then

3) Enter the requester’s name, if needed

4) Click the “Set No Action” button

A confirmation window will appear indicating the process was completed

and display the end date and time for the No Action/Test period. Also, the

Current Status in the No Action page will change to display the end time.

IMPORTANT NOTES:

1. If longer than 4 hours is required, call the central station as normal.

2. If the confirmation window does not appear, the No Action process did not complete – call the central

station.

4.e) Category Page

As stated in Section 3.d), categories give you the ability to group similar accounts for activity reports. The categories must be created in the dealer section first, and once created they will be available to p ick from the Customer account.

Here is another example of categories created in the Dealer account…

Notice that there are several different categories that have been created in addition to the two standard categories, Commercial and Residential, and are now available in the Customer account.

To add categories to an account, highlight the appropriate entry and click the Update button. If multiple categories apply to the account,

Commercial and Hilltop Equipment Chain for example,

hold the “CTRL” key on the keyboard and click with the mouse on the appropriate entries, and then click the

Update button.

4.f) Related Accounts

This page lists all accounts that are linked to the primary or main customer account. Generally linked accounts

are cellular backup accounts. Once an account is linked, history will log only to the primary account.

4.g) Zone Descriptions

The Zone Descriptions Page is accessed using

the menu options located at the top of the Customer Page. Current entries will be displayed and dealers have the ability to Add/Delete/Modify zone information.

Important Note:

• Please note that all changes to zone information will be placed in a PENDING status until checked by

Data Entry. All modified entries will be indicated by a RED text color until posted by Data Entry.

To add a new zone to the account, click on the Add Zone button.

A blank line will appear, then enter a Zone number (1), choose a signal type or select the blank space (2), enter a zone description (3) and then click Insert (4).

4.h) Open/Close Schedule

Supervised Open/Close accounts can now be maintained by the dealer. PLEASE TAKE NOTE: Some schedules can be difficult to set up, especially when the closing occurs after midnight. For these more difficult schedules, it is recommended that the initial setup be done by SENTRYNET’s Data Entry department to ensure proper entry. After the initial setup, most accounts can be easily maintained by the

dealer.

Here is an example of a common schedule…

Allowance entries are formatted hh:mm.

The example shows allowances of… 1 hour for Early Open 15 min for Late Open 30 min for Late Close

The schedule (Blue Box) is set for openings Monday – Friday at 9AM and closings are at 6PM (18:00). On Saturday the location should open at 8AM and close at noon and on Sunday the location is closed. (No entry for Sunday.)

The Green Box shows the supervisory settings for the account. The automation system will be monitoring for “Unauthorized Opening,” “Fail to Open,” “Fail to Close,” and NOT for “Late Open.”

The automation system will generate “Unauthorized Opening” signals if the site is opened (disarmed) when the system expects it to be closed (armed). “Fail to Open” signals are generated if the site is not opened by the Open Time plus the Allowance – 9:15AM M-F in this example. Likewise, “Fail to Close” signals are generated if the site is not closed (armed) by the Closing Time plus the Allowance – 6:30PM M-F. Finally, the system generates a “Late Open” signal if the site opens after the Open Time plus the Late Open Allowance and before the Close Time plus the Late Close Allowance.

Important Notes:

• SENTRYNET does not monitor for Early Closings.

• Times must be entered in military time (2400 format)

4.h) Open/Close Schedule (cont’d)

To modify any of the allowances for a supervised account, simply type over the existing allowance and click on the Update button. Make sure to use the hh:mm format. In the example there is an Early Open Allowance of 1 hour and a Late Close Allowance of 30 minutes.

Next, for our example, the client wants to extend their hours for Saturdays AND they want to add hours for Sundays. Currently they are open on Saturdays from 8AM to noon and are closed on Sundays. They want to 1)

change the closing on Saturdays to 5PM and 2) add Sunday hours from 9AM until 4PM.

Original Allowances

New Allowances:

30 minutes for Early Open and 15 minutes for Late Close.

Click Update to save

Changing Times

1. Click “Edit” for day 6

2. The Edit O/C Schedule

window appears

3. Edit Close Time: 17:00

4. Click “Ok”

Adding a day

1. Click on “Add Row”

2. The Add O/C Schedule

window appears.

3. From the Day box select

the proper day

4. Enter the open/close times

5. Select the supervised

options.

6. Click “Ok”

4 3

Once all the entries and selections have been made the new schedule looks like…

4.i) Test Schedule

SENTRYNET’s automation system can supervise test signals from customer panels based on number of days or hours or can use any signal from the panel as a test signal. Dealers now have the ability to update the Supervised Test Schedule in the automation system if the frequency of the Test Signal changes. This also works for accounts that have not had a supervised test schedule and the dealer wants to add one.

considered a test signal select

If no schedule exists for the subscriber the page will default to a Frequency Type of “hourly,” the Frequency will be “blank,” and “Are all signals a test?” will be set to “No.” With the selections above, the automation system will be monitoring for a true Test signal every 30 days. If no Test signal is received on the expected date, the system will generate a “No Test Received” incident that will be processed according to the dealer’s instructions.

Important Notes:

• This procedure will NOT change the frequency in which the panel sends the test signal.

• If the schedule is new, a Test signal MUST be sent from the panel before the automation will start the

supervision. This has to be done after the schedule is activated.

• Billing for supervised test signals is based on the frequency of the signal received at the central station

and not based on the setting entered on the Test Schedule page.

Use the mouse to select the

proper radio button for an

Hourly or Daily frequency.

Enter the frequency in

Hours or Days.

If ANY signal is to be

Click “update” when finished.

the “Yes” radio button.

4.j) History Report

The History page gives dealers quick access to the active customer’s history. Several new search, or filter, options have been added from the previous version of NetConnect. Also, any incident can be viewed, allowing dealers to read incident details and operator notes.

Filter Options:

By Date

By Signal Type (i.e. Fire)

By Description (i.e. Burg)

By Time

By Zone #

By Incidents Only

Print Options:

Click Print All to print filtered history.

View Incidents

The incident may be viewed by

clicking on the “Yes” link on

the line of the incident to be

viewed.

Once the “View Incident” window appears use the scroll bar to the right of the window to view the complete incident.

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5… New Contract Entry

New customer account information can be entered in this section. With the New Contract Entry page, The dealer can provide the Central Station with all necessary information to process incidents for the new account. To access the New Contract Entry page, simply click on the New Contract link at the top of the NetConnect page. The Alarm System Monitoring Agreement page will be loaded.

The dealer name and number automatically populate the appropriate fields.

The remaining required fields are indicated with a red asterisk. (*)

Field Notes:

• The Account Prefix is the Line

Card identifier.

• The Billing Address is generally

not used. If the account is set up for subscriber billing, and the billing address is different it will be used.

• For Signal Format enter Contact ID

(CID), SIA, 4x2, etc.

• Communicator Type is the panel

type or model, Vista 20 for example.

• Enter directions, medical

information, access information, etc, in the Special Instructions field and any other type of information in the Additional Comments section.

Once the basic information has been entered, the phone numbers for the police, fire and medical dispatch should be entered along with the premise phone and ECV number. These records are already listed and to edit them click on the Edit button in the proper row, or double-click the row to edit. When Edit is clicked the row will be activated and can be edited. To add contact numbers to

the call list, click on the Add Row button. If the account is a Commercial Fire account, click the “Commercial Fire” box. When this box is checked the ECV number is not required.

5.a) Adding Phone Numbers

When the Add Row button is clicked a new blank line will appear.

Enter the new contact’s name, phone number and a brief note if necessary. Then click

Insert.

A complete call list might look something like this…

5.b) Adding Zones

To add zones for the new account click on the Zone tab next to the Call List tab. An empty Zone Description window will appear.

To add zone information click on the Add Row button.

A blank line appears

allowing Zone number, Signal type and zone Description to be added, along with how the zone is to be processed by the station operators. If no instruction box is checked the zone will be handled according to the dealer’s default instructions.

The Signal box is a “pop-up” that lists several common signal types. By clicking on the down arrow

( ∨ ) dealers may select from one of the common entries or select the blank entry at the top of the box. In either case, the zone description can be edited.

Click Insert to complete adding the zone.

To complete the New Contract Entry, the name of the person entering the contract must by entered and then the

Submit button can be clicked. If any entry errors are detected, a message will be generated.

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6… Watch Scroll

Dealers now have the ability to view near real-time activity for their accounts using the Watch utility. To access the Watch utility click the link at the top of the NetConnect page.

Using the Display Options, the number of rows to be displayed and the refresh rate can be set. We suggest leaving the Display Rows at 25. The Refresh Rate should be set based on the volume of signals generated by the dealer’s accounts.

The Refresh button manually refreshes the display and the

Launch button will load a new

window with the Watch utility.

The View link displays action details of COMPLETED incidents. When clicked the View Incident window is opened.

The Categories legend identifies the signal type by Fire, Duress, and Medical, Alarm (Burglary), Equipment and Other (Supervisory, Automation, Restore)

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7… Reports

The report options for NetConnect v2 have been greatly improved. Several report templates for common reports are already defined and are available to users. In addition to the “standard” reports, users have the ability to add custom reports. Custom reports can be for the entire subscriber base, single accounts or accounts within a category. (Restaurant Accounts for example.)

Activity Report Features:

1. Template Name:

Used to give names to custom reports

2. Sys/Acct ID: If left

blank the activity report will include ALL accounts. Or use a specific account number

3. Categories: Created

in Dealer Info, assigned in Customer Info and used here for custom reports

4. Incident?: If set to

YES, only incidents will be reported.

5. Date (Timeframe):

Options are 24 hrs, 3 days, 1 week, 30 days and previous month.

6. Signal Occurrence:

Useful in researching problem accounts

7. Signal Type: Allows

specific signals to be reported

8. Page Break?: If checked, each account’s activity will be on individual pages.

9. Show Incidents Details?: If checked, reports will include operator action/notes details

10. Click on the PDF or Excel icon to download the report. Once downloaded, the report can be printed locally.

11. Use the SAVE button to modify an existing report. Use the SAVE AS button to create a new report.

12. The CLEAR button will reset report settings and the DELETE button will delete the selected report.

13. The DEFAULT button will restore and/or reset all standard reports. All standard reports will be reloaded with original

settings.

Important Notes:

• All reports can be downloaded in either Adobe PDF or Microsoft Excel format. Once downloaded a

report can be printed to a local printer. The Report Manager will not print directly to a local printer. Adobe Reader can be downloaded for free at www.adobe.com

• Categories are created in the Dealer Information Page / Categories (Section 3.d). They are assigned to

customer accounts in the Customer Information / Categories (Section 4.e) and used by Report Manager for custom reports

5 & 6

8 & 9

11 & 1210

7.a) Creating Custom Reports

Custom reports can be created using several different parameters: categories, whether or not an incident exists, timeframes, accounts that generated more than a certain number of signals during the timeframe, fire alarms only, troubles only, etc, etc, etc. All of these custom reports can be saved for future use.

To create a custom report, first select the standard report that most closely matches the desired parameters. For this

example, let’s assume that we need an activity report of our RESTAURANT accounts for the past WEEK and we want to save the report for future use.

First, select the “History Last Seven Days” report from the list. (A) automatically set the timeframe (Date) to 1 week. Then type in the name of the report. (B) activity for our RESTAURANT accounts only, click the appropriate CATEGORY. (C)

This report should show details for any incidents that occurred, so check the “Show Incident Details” box. (D) To save the custom report, click “Save As” and the report will be saved with the name provided. (E)

This will

Since we want

The number of

Once saved, your new report will be in the list of Activity Reports. (F) reports that can be created and saved is unlimited.

The added use of Categories for custom reports gives dealers a powerful tool to use for their subscribers. The Report Manager also allows the printing of Call List, Passcodes and Zone Descriptions.

Examples of reports can be viewed on the following two pages.

7.b) Sample Reports

Here is the custom report we created using the filter options on the previous page.

History report with incident details

No activity – 30 days

8… Contact Us

The Contact Us page can be used to launch a local E-mail application. Simply click the person’s name you wish to contact, on the Contact List and Locations page, and the default E-mail application on the local computer will load. If the computer does not have an E-mail program, this section will not work.

The Contact Us Online page will work, however. Complete the form and click Send.

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Sentrynet NETCONNECT 2.1 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents

The Dealer Home Page is the starting location for NetConnect.

The “On Call Tech” section allows dealers to maintain the list of people that are to be contacted by the station operators when subscribers require service after business hours. This list should contain only those who are to

The Messages page displays messages taken for dealers who subscribe to the Answering Service feature in the Florida Central Station. (This will be available for the Mississippi Central Station at some point in the future.)

The Customer Information Page will allow dealers to view, edit, and maintain much more of their subscribers’ account details.

1. Excessively long Call List may result in additional charges

and not based on the setting entered on the Test Schedule page.