SentriLock P10100 User Manual

The REALTOR® Lockbox

Owner’s Guide

NXT Series

The REALTOR® Lockbox Owner’s Guide Owner’s Guide • 1

The REALTOR® Lockbox

Published by: SentriLock, LLC

First printing (rev. 1.00 for REALTOR® Lockbox Owner's Guide, NXT Series): August 2009

REALTOR® Lockbox is a trademark of the National Association of REALTORS® and is used under exclusive license by SentriLock, LLC.

The REALTOR® Lockbox is protected under the following patents: U.S. D496.234,6,989,732, 7,009,489 and 7,086,258. Canadian Reg. No. 105091. Other U.S. and Foreign Patents Pending.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. this device may not cause harmful interference, and

2. this device must accept any interference received, including interference that may cause undesired operation.

Changes or modifications not expressly approved by SentriLock could void the user’s authority to operate this equipment.

The REALTOR® Lockbox Owner’s Guide Owner’s Guide • 2

Introduction

Getting

Started

Lock

box 33

The REALTOR® Lockbox

Contents

What is the REALTOR® Lockbox? Top 5 Things you Should Know About Your REALTOR® Lockbox General Information and Warnings What do I Need to Begin Using my REALTOR® Lockbox? You Need a Few Codes Call Before Showing Code (CBS Code) Contractor Codes and 1 Day Codes Homeowner Do Not Disturb Code Shackle Code Renewing Your SentriCard® and Updating Your Lockbox Lockbox Ownership and Broker Sharing Lockbox Ownership Broker Sharing How to Determine Your Lockbox Series and Firmware version

Getting Started Overview Getting to Know Your REALTOR® Lockbox Basic Lockbox Commands How to Take Ownership of Your Lockbox

Lockbox Overview How to Open the Key Vault SentriCard® and PIN Contractor and 1 Day Codes How to Release the Shackle How to Put a Lockbox on a Listing How to Assign a Lockbox to a Listing How to Borrow a Lockbox How to Customize a Lockbox How to Transfer Ownership of a Lockbox How to Replace the Battery How to Set the Lockbox Clock How to View the Lockbox Access Log 1 Day Codes How to Generate 1 Day Codes How to Use CARS to Generate a 1 Day Code How to View 1 Day Codes

Dynamic Call Before Showing Codes (CBS Codes)

The REALTOR® Lockbox Owner’s Guide Owner’s Guide • 3

SentriCards®

Agent

Listings

Reports

Support

Glossary of Terms

The REALTOR® Lockbox

How to Generate a Dynamic CBS Code How to Use CARS to Generate a Dynamic CBS Code Emergency Shackle Release Code

SentriCards® Overview How to Change Your PIN How to Renew You SentriCard® How to Generate a SentriCard® Renewal Code How to Use CARS to Generate a Renewal Code

Agent Overview Edit Agent Information How to Change Your Password Agent Default Lockbox Settings Agent Team

Listings Overview Add / Edit a Listing

Reports Overview

Support Documentation

Appendix

General Specifications Product Size Motor Ratings Current Consumption UL Listing Federal Communications Commission Industrie Canada

85 85 85 85 85 85 85

The REALTOR® Lockbox Owner’s Guide Owner’s Guide • 4

The REALTOR® Lockbox

Introduction

What is the REALTOR® Lockbox?

Real Estate Agents rely on lockboxes to store keys for homes listed for sale. Some of these lockboxes are electronic while others are not. SentriLock, LLC has created a new generation of simple and secure electronic lock boxes. Our REALTOR® Lockbox is sleek, secure, affordable, and easy to use.

The REALTOR® Lockbox utilizes proven technology components that have met the demands of the banking, defense and satellite TV industries for years. Reliable, secure technology and a durable metal enclosure means the new Realtor® Series of lockboxes will serve your organization well into the future.

SentriLock, LLC designed the REALTOR® Lockbox system to meet the access control needs of large and small Real Estate Associations alike. Easy administration and replacement procedures as well as affordable, flexible solutions are only a few of the benefits of our system.

You can use the REALTOR® Lockbox Web Site to edit and view information about lockboxes, listings, and SentriCards®. You can use the SentriLock Card Utility to customize the settings on a lockbox and renew a SentriCard®. Both the SentriLock Card Utility and REALTOR® Lockbox Web Site interact with the

SentriLock Server.

Top 5 Things You Should Know About Your REALTOR® Lockbox

The REALTOR® Lockbox Owner's Guide contains information about how to use your REALTOR® Lockbox system. This section contains some of the more important information you need to know.

1. Don't write your PIN on your SentriCard®!

2. When you release the shackle, it will completely detach from the lockbox, so hold onto the lockbox to prevent it from falling to the ground.

3. Don't leave your SentriCard® on your car's dashboard or any surface that could get hot enough to melt it; don't bend the SentriCard® excessively.

4. After removing your lockbox from a house, lock the keypad before storing it.

5. Your SentriCard® only inserts about halfway into the lockbox. Do not try to force it further into the lockbox.

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The REALTOR® Lockbox

General Information and Warnings

WARNING - FAILURE TO FOLLOW THESE INSTRUCTIONS MAY LEAD TO PERSONAL INJURY, PROPERTY DAMAGE, AND DAMAGE TO THE LOCKBOX AND COULD VOID YOUR WARRANTY:

• Do not operate or store the lockbox above 151 degrees F (66 degrees C) or below -22 degrees F (-30 degrees C). UL tested.

• Do not immerse the lockbox in water.

• Do not store or operate the lockbox in the presence of explosive vapors.

• Do not disassemble the lockbox as there are no user serviceable parts inside.

• Do not drop the lockbox onto hard surfaces as permanent damage may result.

• Use caution when releasing the shackle as the shackle is completely removable and the

lockbox could fall causing personal injury or property damage.

• Do not attempt to recharge the battery as doing so may result in fire or explosion.

• Do not dispose of the battery in a fire as it may explode. Check your local codes for proper

lithium battery disposal regulations.

• Do not carry unpackaged batteries in your pocket or purse as metal objects could cause a short circuit and thereby cause bodily injury or property damage.

• Do not immerse the battery in water. Lithium is highly reactive with water and immersion could cause an explosion or fire.

Warranty

All of SentriLock's REALTOR® Lockboxes come with a two year warranty. The warranty provides 100% coverage for the first year and 80% coverage for the second year. Warranty information varies from Association to Association. An extended warranty may also be available. Agents and Brokers can contact the Association for more information. Association Administrators can refer to their SentriLock contract for warranty information. Please process all warranty claims through your Association. If you are unsure whether a particular type of failure is covered, contact SentriLock Support to discuss the nature of the failure and they will advise you on whether or not it is a covered type of failure.

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The REALTOR® Lockbox

Security

SentriLock designed your REALTOR® Lockbox to provide a reasonable level of deterrence in regards to theft of its contents. As with any security device it is important to realize that no device can guarantee that someone with sufficient means or time cannot gain access to the contents of the lockbox. SentriLock designed the lockbox to be a less attractive target than more conventional means of unauthorized entry into the home.

Weather Protection

Your REALTOR® Lockbox has been carefully engineered to provide a long life and require little maintenance. Since the lockbox is an electronic device and operates in the harsh outdoor environment, there are several important things you can do to help protect the lockbox and ensure its long life. The lockbox is weather resistant but not water proof. Immersing the unit in water or placing the unit in such a way where water can accumulate inside the unit will cause premature failure. Always install the lockbox such that the shackle end is up.

Coastal Areas

In coastal areas, SentriLock recommends that you periodically clean the outside of the lockbox to remove the accumulation of salt deposits. Salt spray will hasten corrosion of the metal parts of the lockbox. Clean with a mild detergent and a damp sponge or cloth. Never use solvents to clean the exterior of the lockbox.

Lubrication

In normal use there should not be a need to lubricate any of the moving parts of the lockbox. Lubricants attract dust and dirt and can cause operational problems at low temperatures.

Battery

The REALTOR® Lockbox uses an internal lithium battery. The battery in an NXT series lockbox should last between 5 and 6 years of normal operation. To preserve the battery's life, you should lock the keypad when you store or transport the lockbox. Leaving your SentriCard® in the card slot on your lockbox will also shorten the battery's life. We recommend using your SentriCard® to access and program your lockboxes. Do not store your SentriCard® in the card slot on the lockbox.

When you need to replace the battery, you will need a #2 Phillips screw driver to remove the screws. If you do not have one of these tools, you may be able to borrow them from your Association. For more information and instructions on replacing the battery, see the Replacing the Battery section in this guide. To find out the series and firmware of your lockboxes, see "How to Determine Your Lockbox Series and Firmware

version" on page 20.

Lockbox Storage

When your lockbox is not in use, it is important to remember that the lockbox keypad is active and the keypad backlight consumes considerable power when illuminated. You should be careful to store the lockbox such that there is nothing resting against the keypad nor is the lockbox likely to move in transit causing undesired keypad backlight activation. For best results, either activate the Auto Lock Keypad on Shackle Release

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The REALTOR® Lockbox

setting or hold down the ENT key for several seconds when entering the shackle release function. When you hold down the ENT key, the keypad lights will blink after the lockbox locks the keypad. The keypad lock puts the lockbox keypad to sleep thus any undesired or unexpected key presses will not run the battery down. The keypad lock is automatically deactivated when anyone inserts a SentriCard® into the lockbox. For more information about the Auto Lock Keypad on Shackle Release setting, see the Agent Default Lockbox

Settings topic in the REALTOR® Lockbox Web Site Reference Guide.

SentriCard® Care and Use

The electronic SentriCard® used by the REALTOR® Lockbox system contains system identification data about the user accessing the lockbox. SentriLock stores this data on an electronic "chip" embedded in the card. The security chip is immune to magnetic fields and is resistant to static electricity.

Like your ATM or credit card, with proper care your SentriCard® will provide a long service life. Some basic rules will ensure your card will function reliably:

• Do not bend the card excessively

• Keep away from extreme heat as the card plastic may melt and make it physically

impossible to insert in the lockbox or card reader. This includes the heat of an enclosed car during the summer.

• Do not tamper with the gold contacts or apply voltages to the card.

• Do not attempt to bypass the security features of the card. The card has integral tamper

detection circuitry and logic that will permanently disable the card if such tampering is attempted.

• Use care when inserting the card in a lockbox or card reader. The card will only insert about halfway into the lockbox or card reader.

• Do not attempt to insert a damaged or warped card into the lockbox or card reader.

• Do not force the card into the lockbox or card reader.

When inserting the card into the lockbox or card reader, the gold contacts always face up and the arrows on the card always point in the direction of the device. Remember the card only goes in about halfway.

Tip: When you insert your SentriCard® into a lockbox that is hanging on a door, simply swing the lockbox up horizontally and insert the card from the side. This saves having to bend down as far to insert the card. When the card reader is accessing data from your SentriCard® it will illuminate a light. When the lockbox is accessing data from your SentriCard®, it will illuminate the CARD light. Do not remove your SentriCard® until the light has gone out.

FOR SECURITY REASONS - NEVER WRITE YOUR PERSONAL IDENTIFICATION NUMBER (PIN) ON THE CARD!!!!

Key Storage

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The REALTOR® Lockbox

SentriLock designed the REALTOR® Lockbox to easily store approximately 5 "Kwikset" style house keys in the Key Vault. It may be possible to store more or fewer keys depending on key size and shape. Do not attach key rings or strings to any keys that you place in the Key Vault. To prevent jamming, never force the Key Vault closed. Try to hang the lockbox as close to vertically as you can. If you tilt or hang the lockbox horizontally, a key might slide to the side and prevent the Key Vault door from closing properly.

When closing the Key Vault door, press until you hear or feel a positive "click" indicating the latch mechanism is fully engaged with the key door.

Shackle

The REALTOR® Lockbox's removable shackle allows you to attach the lockbox to a fixed object such as a door handle. A large internal latch in the lockbox retains the shackle in the housing making it difficult to remove by force. To ensure the shackle will release properly, be sure to do the following:

• Never pull down on the lockbox while trying to release the shackle. Lifting up slightly on the lockbox will remove the weight of the lockbox from the shackle and ensure that you can remove the shackle properly.

• If the shackle will not release, compress the shackle slightly by pressing inward gently and then issue the release command while holding the shackle in the compressed state. Do not press too hard as this will stall the latching mechanism.

• In extreme cold, it may not be possible to release the shackle until the temperature rises.

USE EXTREME CAUTION WHEN RELEASING THE SHACKLE. BE SURE YOU ARE HOLDING ONTO THE BODY OF THE LOCKBOX OTHERWISE THE LOCKBOX MAY DROP TO THE GROUND CAUSING INJURY OR PROPERTY DAMAGE.

SentriLock keyed the shackle in such a way that allows you to insert it either way into the lockbox. Be sure to press the shackle into place until you hear or feel a positive "click". This ensures that the internal latch has fully engaged with the shackle.

FAILING TO ENSURE POSITIVE LATCHING COULD CAUSE THE LOCKBOX TO DROP TO THE GROUND CAUSING INJURY OR PROPERTY DAMAGE.

What do I need to begin using my REALTOR® Lockbox?

Before you begin to use your REALTOR® Lockbox, you may need access to the following items:

• SentriCard®: You will use a SentriCard® and PIN to access and customize lockboxes. You received your SentriCard® during the initial conversion to the REALTOR® Lockbox system. If you do not have a SentriCard®, contact your Association.

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The REALTOR® Lockbox

• Lockbox: For use on your listings. You will need a SentriCard® and PIN to operate a lockbox. This includes accessing the Key Vault on a lockbox.

• PIN: You will use a SentriCard® and PIN to operate the lockboxes in your Association. This includes accessing the Key Vault. During the initial conversion to your REALTOR® Lockbox system, SentriLock will create your SentriCard® and PIN. If you would like to change your PIN, see "How to Change Your PIN" on page 61.

• SentriLock ID and Password: You will need a SentriLock ID and password to renew your SentriCard®, access the SentriLock Card Utility and access the REALTOR® Lockbox Web Site. Your SentriLock ID and Password may be similar to the id and password you use to log into your MLS system. You can find your SentriLock ID and Password on the Card Carrier sheet. If you would like to change your password, see "How to Change Your Password" on page 67.

• SentriLock Card Utility and Card Reader: The SentriLock Card Utility is a program you install on your computer. The card reader connects to your computer. The card reader allows the SentriLock Card Utility and your SentriCard® to communicate. You can use the SentriLock Card Utility and card reader to renew your SentriCard®, customize lockboxes, and change your PIN. Your office or Association may have a computer with the SentriLock Card Utility and card reader for you to use. If you work from your home or if it isn't convenient to access the card reader at your office or Association, you may consider purchasing your own card reader.

• Access to the Internet: you will need Internet access to use the SentriLock Card Utility. You also need a web browser, such as Internet Explorer, to access the REALTOR® Lockbox Web Site. Your office or Association may have a computer with

access to the Internet for their agents to use.

You Need a Few Codes

The ‘What do I Need to Begin Using my REALTOR® Lockbox?’ section mentioned that you need a SentriLock ID, password and PIN. In addition to these codes, you will use a variety of other codes in conjunction with your lockboxes.

The following instructions will guide you through finding and using the following:

• Call Before Showing Code

• Contractor Codes and 1 Day Codes

• Homeowner Do Not Disturb Code

• Shackle Code

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The REALTOR® Lockbox

When you received your SentriCard®, you also received a Card Carrier sheet. The Card Carrier sheet contains your SentriLock ID, password, and PIN. The Card Carrier sheet also contains your contractor codes, shackle release code, homeowner do not disturb code and call before showing code.

Figure 1 Card Carrier Sheet

Call Before Showing Code (CBS Code)

The call before showing code (CBS code) is an additional code you may need to enter before you can access the Key Vault of a lockbox. Not all lockboxes use a CBS code. A listing Agent may choose to use a CBS code

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The REALTOR® Lockbox

to ensure that he / she knows about any showings prior to the actual showing date and time. You can find your CBS code on the Card Carrier sheet and on the Agent Default Lockbox Settings window.

You can use the following instructions to access the Key Vault of a lockbox that requires a CBS code:

1. Insert your SentriCard® into a lockbox. The lockbox will display the CODE light. Enter your PIN and press ENT.

Note: your lockboxes will not require 1 day code and contractor code users to enter a CBS code. In addition, the lockbox will not require the lockbox owner or their team to use a CBS code.

2. When the lockbox displays the READY light, remove your SentriCard® or press FUNC + 3 + ENT. If the lockbox requires a CBS code, it will display the CODE light. Enter the CBS code and press ENT. The lockbox will open the Key Vault.

To enable the use of a CBS code on a single lockbox, you can use Customize a Lockbox in the SentriLock Card Utility. To enable the CBS code, check the Always Require Call Before Showing Code check box on the Custom Lockbox Settings window. For information about customizing a lockbox, see "How to Customize a Lockbox" on page 43. If you want to enable CBS codes on all of your lockboxes, you can check the Always Require Call Before Showing Code check box on the Agent Default Lockbox Settings window.

If you use NXT series lockboxes with firmware version 22.22 or greater, you can use FUNC + 6 + 9 + ENT to enable CBS mode. To find the series and firmware version your lockboxes use, see "How to Determine Your Lockbox Series and Firmware version" on page 20.

In addition to using the static CBS code from the Card Carrier sheet or Agent Default Lockbox Settings window, you can generate dynamic CBS codes. Dynamic CBS codes are good for a single day. Dynamic CBS codes provide the security of giving time limited access to the key without the hassle of having to visit your lockbox to change codes. For more information about both static CBS codes and dynamic CBS codes, see What is a Call Before Showing Code in the SentriLock FAQ at this URL:

http://lockbox.sentrilock.com/lbs/faq/cbscode.htm

You'll need your SentriLock ID and Password to access the SentriLock FAQ page.

Contractor Codes and 1 Day Codes

During the sale of a home, Agents may find it helpful to assist home buyers and sellers with scheduling work that may need to be done on the property. Your REALTOR® Lockbox has the unique ability to make it easy to control contractor access to the Key Vault. When you turn on contractor mode, anyone with a contractor code can access the Key Vault of a lockbox without a SentriCard®. You can find your contractor codes on the Card Carrier sheet and on the Agent Default Lockbox Settings window.

Before you can use a contractor code, you must turn on contractor mode. To turn on contractor mode:

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The REALTOR® Lockbox

1. Insert your SentriCard® into a lockbox. The lockbox will display the CARD LIGHT THEN CODE LIGHT. Enter your PIN and press ENT.

2. Using the keypad on the lockbox, enter FUNC + 6 + 1+ ENT. The lockbox will display the READY light. The lockbox is now in contractor mode.

To use a contractor code to access the lockbox, press and hold the ENT key on the keypad. When the keypad lights up, release the ENT key and enter the contractor code followed by ENT. If you've entered a valid code, the Key Vault will open.

The lockbox records the use of contractor codes in the Audit Log. You can use the Lockbox Access Log window to view the Audit Log. For more information, see How can I Find out who Accessed my Lockboxes in the SentriLock FAQ at this URL:

http://lockbox.sentrilocic.com/lbs/faq/lockboxacceess.htm

You'll need your SentriLock ID and Password to access the SentriLock FAQ page.

In addition to using contractor codes, you can generate 1 day codes. Anyone can use a 1 day code to access the Key Vault of a lockbox without the use of a SentriCard®. Unlike contractor codes, 1 day codes are good for a single day of your choosing. 1 day codes provide the security of giving time limited access to the key without the hassle of having to visit your lockbox to change codes.

For more information about 1 day codes, see 1 Day Codes in the SentriLock FAQ at this URL:

http://lockbox.sentrilock.com/lbs/faq/1daycodes.htm

Note: when you remove the shackle from a lockbox, you may turn off contractor mode. With contractor mode off, you

cannot use a contractor code to open the Key Vault. If your Association uses NXT series lockboxes with firmware version

22.22 or greater, you can check the Don't Clear Contractor Mode on Shackle Release check box on the Agent Default

Lockbox Settings window to keep contractor mode turned on after you release the shackle. To find out what firmware

version your lockboxes use, see "How to Determine Your Lockbox Series and Firmware version" on page 16.

Homeowner Do Not Disturb Code

The homeowner do not disturb code is a code that a homeowner can enter into the lockbox to temporarily deny access to their home. You can find your do not disturb code on the Card Carrier sheet and in the Homeowner DND Code field on the Agent Default Lockbox Settings window.

If you choose to give your homeowner a do not disturb code, they can use the following instructions to enable do not disturb:

1. On the lockbox keypad press and hold the ENT key. This will "wake up" the lockbox.

2. When the lockbox lights up the keypad, enter the following commands on the keypad:

FUNC + 4 + Your DND Code + ENT

If the lockbox displays a steady DND light, you have enabled do not disturb and temporarily denied access to

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The REALTOR® Lockbox

the lockbox. If you entered an incorrect code, the lockbox flashes the ERROR light.

Note: your Association uses the value in the Default DND Length field on the Edit Association window to determine how long the do not disturb period will last. The Homeowner Do Not Disturb (DND) group on the Agent Default Lockbox Settings window displays the length of time the DND code will last.

If the homeowner enables do not disturb and a showing Agent inserts their SentriCard® and PIN into the lockbox; or a contractor enters a contractor code into the lockbox, the lockbox will display the DND light.

Lockbox owners and their team members can access the Key Vault of their lockboxes while they are set to do not disturb. For owners and their team members, the DND light only warns them that the lockbox is set to do not disturb. In this situation, we advise you to contact the homeowner before entering the home.

For more information about the do not disturb code, see How to Use a Do Not Disturb Code in the SentriLock FAQ at this URL:

http://lockbox.sentrilock.com/lbs/faq/dndcode.htm

You'll need your SentriLock ID and Password to access the SentriLock FAQ page.

Shackle Code

Agents and their team members do not need a shackle code to remove the shackle from the lockboxes they own or borrow. From time to time an Agent who owns a lockbox may ask another Agent to remove it from their listing. If the Agent is not a team member, they need a shackle code to remove the shackle from the lockbox. You can find your shackle code on the Card Carrier sheet and on the Agent Default Lockbox Settings window.

For more information about releasing the shackle from a lockbox, see "How to Release the Shackle" on page

31.

Renewing Your SentriCard® and Updating Your Lockbox

Your SentriCard® does two things: it contains authorization data that allows you to access Key Vaults of lockboxes when you show listings, and it moves important data between lockboxes and the SentriLock Server. By renewing your SentriCard® periodically, you maintain both of those functions.

The SentriLock system improves security by requiring you to renew authorization data on your SentriCard® regularly to keep it active. Your Association sets your renewal period, so ask them how often to renew (if they have not already told you). You renew your SentriCard® by inserting it into a smart card reader attached to a computer with Internet access. See "How to Renew Your SentriCard®" on page 62 for details.

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The REALTOR® Lockbox

Renewing early and often will not harm your SentriCard®, and we recommend it to improve access log reporting for all members of your Association. Renewing early is like topping the "gas tank," assuring you always have the maximum amount of time remaining on your SentriCard®. This reduces your chance of accidentally "running out of gas" by forgetting to renew before your SentriCard® expires.

Allowing your SentriCard® to expire does not permanently harm the SentriCard®, but it prevents you from opening lockboxes until you renew your SentriCard® again.

Each lockbox you own stores several settings that control how the lockbox operates (for example: contractor codes; homeowner do not disturb code). The SentriLock Server also stores a separate copy of these settings. When you need to change the settings in one of your lockboxes, you begin by changing the settings on the SentriLock Server. You do this from your personal computer by logging in to the REALTOR® Lockbox Web Site with the SentriLock Card Utility. After you change settings on the SentriLock Server, you renew your SentriCard®, and then insert your SentriCard® into your lockbox. The lockbox reads the changes from your SentriCard®, and illuminates its CODE light after it finishes updating its settings (this takes just a few seconds).

In addition to transferring lockbox setting changes, your SentriCard® may exchange the following types of information with the SentriLock Server when you renew:

• New lockbox ownership: if you have taken ownership of one or more lockboxes by being the first person to insert your SentriCard® into them, your SentriCard® will send records of this to the SentriLock Server. For more information, see "How to Take Ownership of Your Lockbox" on page 31.

• Lockbox ownership transfer: to transfer ownership of a lockbox to or from another agent, you follow a procedure similar to changing the settings in a lockbox. You begin by logging in to the REALTOR® Lockbox Web Site with the SentriLock Card Utility and entering commands to set up the transfer. You and the other agent renew your SentriCards®, and then you update the lockbox with its new ownership information by inserting your SentriCards® into the lockbox in turn. For more information, see Transfer

Ownership of a Lockbox in the SentriLock FAQ at this URL:

http://lockbox.sentrilock.com/lbs/faq/transferownership.htm

• Lockbox access logs: each time you access a lockbox, e.g., to open a Key Vault, the lockbox writes a record of that access to your SentriCard®. Later, when you renew your SentriCard®, the SentriLock Card Utility detects this lockbox access information and prompts you for permission to send it to the SentriLock Server. In general, you should grant this permission each time the SentriLock Card Utility asks for it. This access information includes a list of the lockboxes your SentriCard® accessed; and the date and time of each access. The SentriLock Server collects similar information from all of your fellow agents as they renew their SentriCards®, and sorts it into comprehensive access logs for your lockboxes.

• Agent team changes: if another agent wants to give you ownership privileges over his or her lockboxes, that agent nominates you to be a member of his or her agent team. To accept the nomination and become a member of that agent's team, you renew your

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SentriLock P10100 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual