SentriLock BTRLBEX User Manual
Rhein Tech Laboratories, Inc. Client: Sentrilock, LLC
360 Herndon Parkway Model: Bluetooth® REALTOR® Lockbox-EX
Suite 1400 Standards: FCC 15.225/IC RSS-210
Herndon, VA 20170 IDs: W9T-BTRLBEX/8174A-BTRLBEX
http://www.rheintech.com Report #: 2016095DXX
Appendix I: Manual
Please refer to the following pages.
Page 25 of 34
The Bluetooth® REALTOR® Lockbox-EX
Getting Started Guide
Published by: SentriLock, LLC
U.S. Patents
6,989,732
7,949,541
7,009,489
7,999,656
7,086,258
8,151,608
7,193,503
8,164,416
7,340,400
8,451,088
7,420,456
8,593,252
8,606,589
Canada
2,431,129
2,565,525
2,565,505
Copyright © 2016 by SentriLock, LLC
All rights reserved. You may not reproduce or transmit any part of this document by any form or means,
without written permission of the publisher.
The Bluetooth® REALTOR® Lockbox-EX is a trademark of the National Association of REALTORS® and is
used under exclusive license by SentriLock, LLC.
FCC ID: W9T-BTRLBEX
IC: 8174A-BTRLBEX
Changes or modifications not expressly approved by SentriLock, LLC could void the user’s authority to
operate this equipment.
This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the
following two conditions: (1) this device may not cause interference, and (2) this device must accept any
interference, including interference that may cause undesired operation of the device.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de
licence. L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil ne doit pas produire de
brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compromettre le fonctionnement.
The Bluetooth® REALTOR® Lockbox-EX is protected under the following patents:
Other U.S. and foreign patents pending.
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Table of Contents
Getting Started .............................................................................................................................................. 4
Getting Started Overview ......................................................................................................................... 4
How to Take Ownership of the Lockbox with SentriSmart™ .................................................................... 4
How to Load your Lockbox Settings via SentriSmart™ (Borrowing) ......................................................... 4
How to Open the Key Compartment ........................................................................................................ 5
How to Release the Shackle ...................................................................................................................... 5
How to Assign and Attach a Lockbox to a Listing ...................................................................................... 6
How to Renew a SentriCard® .................................................................................................................... 7
How to Lock the Keypad ........................................................................................................................... 7
How to Assign a Lockbox to No Owner via SentriSmart™ ........................................................................ 8
How to Check the Lockbox Firmware Version .......................................................................................... 8
How to Update the Lockbox Firmware via SentriSmart™ ......................................................................... 9
SentriSmart™ ............................................................................................................................................ 9
Top 5 Things to Know About SentriSmart™ ............................................................................................ 10
Top 5 Things You Should Know about your Bluetooth REALTOR® Lockbox-EX ...................................... 11
How to Get Help ...................................................................................................................................... 11
Appendix ................................................................................................................................................. 13
Declaration of Conformity ................................................................................................................... 15
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Getting Started
Getting Started Overview
The Bluetooth® REALTOR® Lockbox-EX Getting Started Guide summarizes the most common operations
you will perform with your Bluetooth® REALTOR® Lockbox-EX. The Bluetooth® REALTOR® Lockbox-EX
Getting Started Guide contains information about the features of your lockbox. You can access The
Bluetooth® REALTOR® Lockbox-EX Getting Started Guide from the REALTOR® Lockbox Website. To
access the REALTOR® Lockbox Website, visit http://lockbox.sentrilock.com/lbs. Login first. After logging
in, go to the Support tab and click the Documentation tab. You will need your SentriLock ID and
password (both of which are printed on the card carrier sheet that was packaged with your SentriCard®).
Last update to this topic: August 16, 2016.
How to Take Ownership of the Lockbox with SentriSmart™
If you would like to take ownership of a Bluetooth® REALTOR® Lockbox-EX via SentriSmart™, use the
following steps:
1. Tap on Lockbox Tools in SentriSmart™.
2. Press the ENT button on the lockbox keypad.
Note: The lockbox must have the most up to date firmware version in order to perform
this task.
3. Tap on the lockbox serial number in the list.
4. Tap on Take Ownership.
5. Enter your PIN into SentriSmart™
6. Tap OK.
Last update to this topic: August 16, 2016.
How to Load your Lockbox Settings via SentriSmart™ (Borrowing)
In order to use this feature, you must be using SentriSmart 2.1 or higher and lockbox firmware version
50.26 or higher. Please use the following instructions to borrow a lockbox via SentriSmart™:
1. Run SentriSmart™ on your Bluetooth mobile device.
2. Press the ENT button to wake up the lockbox.
3. Select Lockbox Tools in SentriSmart™.
4. Tap on Lockbox Settings.
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5. Select the option to load your lockbox settings.
Note: You will not have this option if it is your own lockbox.
System Borrowing Behavior Messages
You may receive popup message when trying to borrow a lockbox with either an iOS or Android device.
If the lockbox is assigned to a property by another team member, you will not be able to remove it from
the listing.
Ghost Borrowing
The actual definition of ghost borrowing is when an Agent borrows the lockbox from a Broker, either
with their SentriCard® or SentriSmart™, but they do not clear the borrowing status upon releasing the
lockbox shakle. When this happens, the next Agent receives the lockbox with the prior Agent’s settings
on it.
Last update to this topic: August 16 2016.
How to Open the Key Compartment
You will use your SentriCard® and PIN to access the lockbox key compartment. Your PIN is the number
printed in large characters in the upper, right-hand corner of the card carrier sheet that came with your
SentriCard®. Use the following instructions to open the key compartment of a SentriLock lockbox with a
SentriCard®:
1. With the gold contact facing you, insert your SentriCard® into the card slot that's located along
the bottom edge of the lockbox.
Note: It may be easier to get to the card slot if you first rotate the lockbox clockwise or
counter-clockwise around the door knob. This saves you from having to bend down to
insert your SentriCard® into the lockbox.
2. Wait for the lockbox to display the CODE light, then type your PIN into the lockbox keypad and
press ENT.
3. The lockbox will display the READY light.
4. Remove your SentriCard® from the lockbox.
5. The lockbox will open the key compartment.
Last update to this topic: April 16, 2016.
How to Release the Shackle
Use the following instructions to release the shackle from one of your lockboxes:
1. Insert your SentriCard® into your lockbox.
2. Wait for the lockbox to display the CODE light, then type your PIN into the lockbox keypad and
press ENT.
Note: Do not remove your SentriCard® from the lockbox.
3. When the lockbox displays the READY light, press FUNC + 1 + ENT.
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