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Sentinel
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Unitec
Owner's Manual
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Sentinel Unitec Owner's Manual

Sentinel
®
Owner’s Manual

Unitec

443-561-1200 • www.StartwithUntiec.com

SENTINEL® OWNER’S MANUAL

This manual describes the functions of the Sentinel entry system running the Sierra software platform. If further assistance is needed, please contact the distributor from which the Sentinel was purchased.
When calling for assistance, you must have the following information available:
Sentinel Serial Number:
Distributor Name:
Proprietary Information and Materials of Unitec Inc. Such proprietary information and materials may not be disclosed to third parties without the prior written consent of Unitec Inc.

DECLARATION OF COMPLIANCE

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

COPYRIGHT

Proprietary Information and Materials of Unitec Inc. Such proprietary information and materials may not be disclosed to third parties without the prior written consent of Unitec Inc. © 2018 Unitec, LLC. All rights reserved. No part of this book, including text, screen examples, diagrams, or icons, may be reproduced or transmitted in any form, by any means (electronic, photocopying, recording, or otherwise) without prior written permission of Unitec, Incorporated.

TRADEMARKS

Sentinel, Unitec, and the Unitec Logo are trademarks, service marks, or registered trademarks of Unitec, LLC. All other products, services, and company names are trademarks or registered trademarks of their respective owners.
Document Revision History
Version
Added Contactless card reader support, Dresser Wayne
tware updater
Changed user privileges, added “forgot password” function to
rity Billing ID support,
Added support for Multi-Factor Authentication
Added EMV and NFC Support
Bug Fixes
Bug Fixes
Added SMTP Email variations for email notifications, added
Added ability to add notes to database backups, added ability
Changed OS from Windows NT to Windows 7 POS Ready.
added prize promos to promotions.
Software
1.76.4
1.76.2
1.76.1
1.75.4
1.75.1
1.74.4
1.74.3
1.74.2
Rev Release Date Changes Made
1/2018
Fusion support, security enhancements, sof enhancements, various bug fixes
8/2017
kiosk maintenance login, added Prio various bug fixes
5/2017
3/2017
4/2016
1/2016
10/2015
7/2015
Bonus Time feature to Paynode.
to hide financial summary information from summary page, added POS Test Utility, added various bug fixes.
1.54 Sentinel
1.74 Sierra
5/2015
Changed available wash packages from 4 to 8 per wash type, added support for MultiMech Bill Dispenser for Sentinel, added various big fixes.
Added support for card redemption for discounts, added accounting report for console printer, added support for
1.53 Sentinel 9/2014
1.73 Sierra
barcode redemption for fleet and prepaid accounts, added Site Lynx code service, added batch management functions for credit modems, added multi-site account (shared payment) features, added POS code interface in external
PROPRIETARY INFORMATION AND MATERIALS OF UNITEC INC.
server mode, added automatic reboots to device profiles, and
Added following credit processors: Priority Payment Systems,
Report. Added date range to Summary page.
than one type of token, and revised the Site Revenue report.
Modem diagnostics.
1.34 Sierra
1.02 6/2010
Initial Release
1.43 Sentinel
1.63 Sierra
1.31 Sentinel
1.52 Sierra
1.22 Sentinel
1.42 Sierra
1.12 Sentinel
1/2014
12/2012
1/2012
6/2011 Added new reporting information.
Tran- Heartland (for 7-11), XML Credit (for Verifone), changed “Internet” credit to Mercury, and changed “Dial-up” to Tran. Added password security. Added code expiration of 00 to ensure codes don’t expire. Added Account Transaction Report. Removed Price and Discount Columns from Fleet
Added Dresser Wayne interface, Loyalty accounts, Account Listing Report, added ability to add taxes to credit sales, added hidden wash for fleet customers, added ability to drop more
Added Remote POS4000 support, Enhanced Added Services, Multi-Wash Sales, Account Reloading, Canadian Currency support, Operations Screen themes, Fleet reports, Console/Sales Screen Enhancements, Daylight Savings Time support, and Credit
PROPRIETARY INFORMATION AND MATERIALS OF UNITEC INC.
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PROPRIETARY INFORMATION AND MATERIALS OF UNITEC INC.

Table of Contents

1 Introduction ............................................................................................................... 1
2 Log-In ......................................................................................................................... 1
2.1 Passwords ................................................................................................................. 2
2.2 Multi Factor Authentication...................................................................................... 3
3 Summary .................................................................................................................... 6
4 Set-up Functions ......................................................................................................... 7
4.1 General Site Information .......................................................................................... 7
4.2 Product Programming ............................................................................................... 7
4.3 Sentinel Programming .............................................................................................. 7
4.3.1 General Information ........................................................................................... 7
4.3.2 Operating Schedule ............................................................................................. 8
4.3.3 Wash Dispensing ................................................................................................. 8
4.3.4 Added Services Dispensing ................................................................................. 8
4.3.5 Wash Interface .................................................................................................... 8
4.3.6 Programming Hardware Devices ........................................................................ 8
4.3.7 User Interface Set-up .......................................................................................... 9
4.4 User Management .................................................................................................... 9
4.5 POS Interface .......................................................................................................... 10
4.6 Sales Screen ............................................................................................................ 10
5 Promotions ............................................................................................................... 11
5.1 Discounts ................................................................................................................. 11
5.2 Complimentary Washes .......................................................................................... 11
5.3 Fundraisers .............................................................................................................. 12
5.4 Scheduled Specials .................................................................................................. 12
5.5 Prize Promos ........................................................................................................... 12
5.6 Promotions Setup ................................................................................................... 13
5.6.1 Prize Promo Setup............................................................................................. 13
5.6.2 Promotions Setup ............................................................................................. 16
5.7 Promotions Reports ................................................................................................ 17
6 House Accounts ........................................................................................................ 18
6.1 Prepaid Accounts .................................................................................................... 18
6.2 Subscription Accounts ............................................................................................. 19
6.3 Loyalty Accounts ..................................................................................................... 19
6.3.1 Fleet Accounts ................................................................................................... 20
PROPRIETARY INFORMATION AND MATERIALS OF UNITEC INC. i
6.4 Account Programs ................................................................................................... 20
6.5 Accounts .................................................................................................................. 24
6.5.1 Account Reports ................................................................................................ 27
7 Reports..................................................................................................................... 34
7.1 Site Revenue Report ............................................................................................... 34
7.2 Sales Report ............................................................................................................ 37
7.3 Cash Report ............................................................................................................. 39
7.4 Transaction Report .................................................................................................. 42
7.5 Code Listing Report ................................................................................................. 44
8 Sales ......................................................................................................................... 46
9 Maintenance Functions ............................................................................................ 52
9.1 Cash Functions ........................................................................................................ 53
9.2 Shutdown ................................................................................................................ 55
10 Utilities ..................................................................................................................... 56
10.1.1 Enable Support Mode ............................................................................... 57
10.2 Database Management ........................................................................................ 58
10.2.1 Compact and Cleanup Database ......................................................................... 59
10.2.2 Delete Old Codes....................................................................................... 59
10.2.3 Automatic Backups Schedule for Server ................................................... 60
10.2.4 Restore Factory Defaults ........................................................................... 61
11 Component Operation and Maintenance .................................................................. 61
11.1 Component Layout ............................................................................................... 61
11.1.1 Sentinel Doors ........................................................................................... 61
11.1.2 Inside the Sentinel .................................................................................... 64
11.1.3 System Cabling .......................................................................................... 67
11.2 Cleaning and General Maintenance ..................................................................... 67
11.3 Bill Dispensers (Optional) ..................................................................................... 67
11.4 Bill Validator ......................................................................................................... 67
11.5 Card Reader .......................................................................................................... 74
11.5.1 Cleaning the Card Reader ......................................................................... 74
11.6 Coin Acceptor ....................................................................................................... 74
11.6.1 Coin Acceptor Cleaning and Maintenance................................................ 74
11.6.2 Programming the IDX to Accept $1 Coins ................................................. 76
11.6.3 Programming the IDX to Accept Quarters ................................................ 76
11.6.4 Site-Specific Tokens .................................................................................. 76
11.6.5 Erasing IDX Programming ......................................................................... 77
PROPRIETARY INFORMATION AND MATERIALS OF UNITEC INC. ii
11.7 Coin Hopper(s) (Optional) .................................................................................... 77
11.7.1 Removing the Hopper Tray ....................................................................... 77
11.7.2 Changing the Dispense Value.................................................................... 78
11.8 Proximity Sensor................................................................................................... 80
11.9 Thermal Printer .................................................................................................... 82
11.9.1 Replacing the Printer Paper ...................................................................... 83
11.9.2 Clearing a Paper Jam ................................................................................. 83
11.9.3 Manually Printing a Self Test .................................................................... 83
Appendix A: Talaris Dual Cassette Bill Dispenser Maintenance ........................................ 84
PROPRIETARY INFORMATION AND MATERIALS OF UNITEC INC. iii

Table of Figures

Figure 2.1. Sierra Login Screen ................................................................................................................ 2
Figure 2.2. Password Change Screen ...................................................................................................... 3
Figure 2.3. Multi Factor Authentication Screen ...................................................................................... 4
Figure 2.4. MFA Security Screen ............................................................................................................. 5
Figure 3.1. Site Summary Screen ............................................................................................................ 6
Figure 5.1. Promotions - Main Screen .................................................................................................. 11
Figure 5.2. Promotions Main Screen .................................................................................................... 13
Figure 5.3. Prize Discount Setup Screen ............................................................................................... 14
Figure 5.4. Prize Voucher Setup Screen ................................................................................................ 15
Figure 5.5. Edit Discount Screen ........................................................................................................... 16
Figure 5.6. Promotions Washes ............................................................................................................ 16
Figure 5.7. Sample Promotions Status Report ...................................................................................... 17
Figure 5.8. Sample Promotions Usage Report ...................................................................................... 18
Figure 6.1. Account Program Screen .................................................................................................... 21
Figure 6.2. Pre-paid Account Program Edit Screen ............................................................................... 22
Figure 6.3. Subscription Account Program Edit Screen ........................................................................ 23
Figure 6.4. Prepaid Account Edit Screen ............................................................................................... 24
Figure 6.5. Loyalty Account Setup Screen ............................................................................................. 25
Figure 6.6. Edit Fleet Account ............................................................................................................... 26
Figure 6.7. Edit Account User ................................................................................................................ 27
Figure 6.8. Sample House Account Status Report ................................................................................ 28
Figure 6.9. Sample Account Listing Report ........................................................................................... 28
Figure 6.9. Sample Account Loyalty Report .......................................................................................... 29
Figure 6.10. Sample House Account Fleet Report ................................................................................ 30
Figure 6.11. Account Sales Report ........................................................................................................ 32
Figure 6.12. Account Transaction Report ............................................................................................. 33
Figure 7.1. Site Revenue Settings .......................................................................................................... 34
Figure 7.2. Sample Site Revenue Report ............................................................................................... 36
Figure 7.3. Sales Report Settings .......................................................................................................... 37
Figure 7.4. Sample Sales Report ........................................................................................................... 38
Figure 7.5. Cash Report Settings ........................................................................................................... 39
Figure 7.6. Sample Cash Report ............................................................................................................ 40
Figure 7.7. Transaction Report Settings ................................................................................................ 42
Figure 7.8. Sample Transaction Report ................................................................................................. 43
Figure 7.9. Sample Transaction Details ................................................................................................. 44
PROPRIETARY INFORMATION AND MATERIALS OF UNITEC INC. iv
Figure 7.10. Code Listing Report Settings ............................................................................................. 44
Figure 7.11. Sample Code Listing Report ............................................................................................. 45
Figure 8.1. Sales Screen ........................................................................................................................ 46
Figure 8.2. Purchase Wash Package Screen .......................................................................................... 47
Figure 8.3. Wash Purchased Screen ...................................................................................................... 47
Figure 8.4. Account Purchase................................................................................................................ 48
Figure 8.5. Reload Account Screen ....................................................................................................... 49
Figure 8.6. Reloaded Account Screen ................................................................................................... 49
Figure 8.7. Rewash Selection Screen .................................................................................................... 50
Figure 8.8. Rewash Code Issued Screen ................................................................................................ 50
Figure 8.9. Report Date Selection Screen ............................................................................................. 51
Figure 9.1. Sentinel Maintenance Screen ............................................................................................. 52
Figure 9.2. Cash Deposit Screen ............................................................................................................ 53
Figure 9.3. Cash Removal Screen .......................................................................................................... 54
Figure 9.4. Shutdown Screen ................................................................................................................ 55
Figure 10.1. System Utilities Screen...................................................................................................... 56
Figure 10.2. Enable Support Mode Screen ........................................................................................... 57
Figure 10.3. Database Utility Screen ..................................................................................................... 58
Figure 10.4. Database Compact and Clean Screen ............................................................................... 59
Figure 10.5. Delete Old Codes Screen ................................................................................................... 60
Figure 10.6. Automatic Backup Settings Screen ................................................................................... 60
Figure 11.1. Sentinel Front View Visible Components.......................................................................... 62
Figure 11.2.Sentinel Door – Left Interior .............................................................................................. 63
Figure 11.3. Sentinel Door – Right Interior ........................................................................................... 64
Figure 11.4. Electronic Components Inside the Sentinel Case (Left Side) ............................................ 65
Figure 11.5. Components Inside the Cash Vault (Right Side) ............................................................... 66
Figure 11.6. Mars Bill Validator/Stacker ............................................................................................... 68
Figure 11.7. Mars Bill Validator—Top View .......................................................................................... 68
Figure 11.8. Mars Bill Stacker Replacement ......................................................................................... 69
Figure 11.9. Mars Flash Code LED ......................................................................................................... 70
Figure 11.10. Mars with Lower Housing ............................................................................................... 72
Figure 11.11. Mars with Lower Housing Removed ............................................................................... 72
Figure 11.12. Mars DIP Switches ........................................................................................................... 73
Figure 11.13. Outside/ Inside of the IDX ............................................................................................... 75
Figure 11.14. Hopper View - Removing the Hopper - Cube Top .......................................................... 78
Figure 11.15. Hopper View - Top Removed .......................................................................................... 79
Figure 11.16. Dispensing Wheel Removed ........................................................................................... 79
Figure 11.17. Guide Arm Cover Removed ............................................................................................ 80
Figure 11.18. Hecon Printer .................................................................................................................. 82
Figure 11.31. Bill Dispenser Parts ......................................................................................................... 84
PROPRIETARY INFORMATION AND MATERIALS OF UNITEC INC. v
Figure 11.32. Remove the Bill Cassette ................................................................................................ 85
Figure 11.33. Unlock Cassette ............................................................................................................... 85
Figure 11.34. Load Bills into Cassette ................................................................................................... 87
Figure 11.35. Tension Plate and Lid ...................................................................................................... 88
Figure 11.36. Insert Cassette ................................................................................................................ 89
Figure 11.37. Remove Reject Vault ....................................................................................................... 90
Figure 11.38. Unlock and Open Reject Vault ........................................................................................ 91
Figure 11.39. Insert Reject Vault ........................................................................................................... 92
Figure 11.40. Release Back Flaps .......................................................................................................... 93
Figure 11.41. Clear the Back Flaps ........................................................................................................ 93
Figure 11.42. Unlock the Top Lid .......................................................................................................... 94
Figure 11.43. Clear the Bill Path ............................................................................................................ 95
PROPRIETARY INFORMATION AND MATERIALS OF UNITEC INC. vi

1 Introduction

The Sentinel is touch-screen based car wash payment system that is designed to work at any in-bay automatic or conveyor and is perfect for the express exterior car wash. This Owner’s Manual describes the programming features and provides information on daily operations and recommended maintenance.
For detailed information on how to install the Sentinel and for networking information, please see the
Sentinel Installation Manual. For detailed information on how to program the Sentinel, please see the Sierra Management Application Operations Manual. All of these manuals are available on the
manufacturer’s website:
www.StartwithUnitec.com

2 Log-In

A PC with a standard Internet browser is required to access the Sierra Management Application. The PC can be located either on-site or off-site. The entry system unit’s Installation Manual provides guidelines for connecting a PC to the local site network.
To access the management application, type the following into the address bar:
http://XXX.XXX.XXX.XXX:9810/web (where XXX equals your site IP address).
When a connection to the server is established, the login page should appear (as shown below). At initial startup, you will use the Owner user account (user ID 00, password 00).
PROPRIETARY INFORMATION AND MATERIALS OF UNITEC INC. 1
Figure 2.1. Sierra Login Screen

2.1 Passwords

Due to PCI compliance, once you login the first time using an administrative password, you will immediately be prompted to change your password to a more secure password that is at least 7 characters long and contains both letters and numbers, as shown below.
NOTE: An administrative password is a user that has either “User Management” or “Utilities” access privileges under Setup>Users. For more information on Users, see Section 3.5. NOTE: To setup a non-administrative user to verify and sell codes or sell accounts, “Accounts and Promotions” and “Code and Account Sales” must be checked on the user account.
PROPRIETARY INFORMATION AND MATERIALS OF UNITEC INC. 2
Figure 2.2. Password Change Screen
To change the password, enter your old password, then enter your new password. Enter your new password again, then click Save.
You will be required to create a new password every 3 months. Please make note of the password and keep it in a secure location. You may not use the last 5 passwords.
After setting up your password, you may login to Sierra normally. If you forget your password, you may click on the Forgot Password? link on the top right of the login page (see Figure 1). Your password will be emailed to you. Please note that your email address must have been entered into the User profile in order for the password to be emailed to you. For more information, please see Section 3.5.
NOTE: If you enter your password incorrectly 6 times, you will be locked out of the system for half an hour.
NOTE: The new password will also be required to login to the Maintenance screens on the Portal, Sentinel and C-Start units. A keyboard will appear at units that have a touchscreen. For Portals that have a keypad, you either must use a keyboard to login, or you must scroll through the keys on the side of the display to enter your password.

2.2 Multi Factor Authentication

Due to PCI requirements, Multi Factor Authentication has been added. Multi Factor Authentication (MFA) is a method of computer access control in which a user is only granted access after successfully presenting multiple separate pieces of authentication.
PROPRIETARY INFORMATION AND MATERIALS OF UNITEC INC. 3
Sierra will authenticate users with Administrative Access (User Management and/or Utilities) on every login by requiring not only the user ID and password, but also a 6-digit security code that will be sent to the user’s mobile phone. This code will differ every time and expire after 5 minutes.
The requirements for MFA are:
• A newly installed Unitec system running 1.76.1 software or higher
• Active Internet connection for Sierra
• Mobile phone with texting capabilities onsite
Note: MFA is only required for remote access points – for example, logging into Sierra through the router, logging in remotely through the Internet, or logging in from secondary units. Local access points do not require MFA. Local access points include logging directly into the Sierra application from the Primary kiosk with a keyboard and mouse, and logging directly into a Sierra Site Controller with a monitor, keyboard and mouse.
Once the administrative password is changed, the MFA screen will be displayed. It explains the requirements.
Figure 2.3. Multi Factor Authentication Screen
You must enter their mobile phone number and click Submit.
PROPRIETARY INFORMATION AND MATERIALS OF UNITEC INC. 4
The next screen will be displayed. You must click the Send Code to… button to generate the security code and send it to their mobile device.
Figure 2.4. MFA Security Screen
Once you receive the code on your mobile device, you must enter it into the field. When that 6-digit code is successfully entered, Sierra will allow administrative access to Sierra and display the Summary screen.
PROPRIETARY INFORMATION AND MATERIALS OF UNITEC INC. 5

3 Summary

Upon successful login, the Summary page of the management application will appear. This screen displays a list of devices present on the local network with a count of washes provided and associated revenue for the current day. Car counts and revenue results from previous days can be viewed by selecting the desired date in the calendar or by entering the start and end dates in the summary data fields. The current day data can be updated by selecting the Refresh button. If you wish to hide the financial data from the Summary page, click the arrow to the left of Summary Data.
Figure 3.1. Site Summary Screen
PROPRIETARY INFORMATION AND MATERIALS OF UNITEC INC. 6

4 Set-up Functions

The Set-up function are used to program the Sentinel’s operational settings and for managing system users. Sentinel programming should be performed during installation by your Unitec distributor, but there are some settings that an equipment owner may wish to change, periodically. This section of the manual describes the programmable features that are available. For specific details on using these features, see the Sierra Management Application Programming Manual on the manufacturer’s website:
www.StartwithUnitec.com.

4.1 General Site Information

Site information should be set during installation and would not typically need to be changed. The programmable features under site information include the site name and ID (as shown on reports and notifications), accounting close time, and credit card account set-up.

4.2 Product Programming

Products are Wash Packages or Added Services that can be purchased by a customer. The products will need to be set up by the installing distributor, but the equipment owner may need to access this feature to change prices or change the Added Services that will be offered with the wash packages.

4.3 Sentinel Programming

The Sentinel’s is configured by creating a ‘device profile’ and downloading the profile to the Sentinel. Whenever a change is made to the device profile, the associated devices will need to be downloaded with the revised profile to implement the changes. The device profile configuration file includes a series of set­up pages, which are described in the following sections.

4.3.1 General Information

The Edit Profile Information page is used to program some general operational settings of the Sentinel including:
• Offline Mode – When 2 or more Sentinels are installed at a site, one will serve as a Master unit
while the others will be secondary units. If the Master unit becomes inoperable, the secondary units will go to an off-line state. The Sentinel can be configured so a secondary unit will go ‘out of service’ if off line or operate in a ‘cash only’ mode (the default).
• Exact Change Mode – When enabled (the default setting), the Sentinel will display ‘Exact Change
Only’ when it detects that the change dispensers are empty or have failed.
• Upgrades – When upgrades are enabled, a customer using a prepaid wash code or account will be
offered to upgrade to a better wash by adding more payment. Upgrades are disabled by default,
PROPRIETARY INFORMATION AND MATERIALS OF UNITEC INC. 7
but can be enabled for wash codes (bought at the pump or in the C-store), pre-paid house accounts and/or, subscription house accounts.

4.3.2 Operating Schedule

The Operating schedule allows you to automatically set an opening and closing time for your car wash. The message that is displayed when the site is closed can be programmed on the User Interface Set-up Page (described in section 3.3.7). Operating schedules can be configured to vary by day of the week. The operating schedule is disabled by default.

4.3.3 Wash Dispensing

The wash dispensing page is used to assign and configure the wash packages that will be offered at the Sentinel. Wash packages must be set-up through the Products page (section 3.2) before they can be assigned to a Sentinel device profile. This feature will typically not be changed after installation, but there are some features of a wash package that an owner may want to adjust including:
• Added Services Offered – Allows one or more additional services to be offered to the purchaser of
the wash package. The Added Services to be offered can vary by package. An added service must be added to the device profile (per section 3.3.4) before it can be assigned to a wash package.
• Token Dispensing – When enabled, one or more tokens will be dispensed with each purchase (of
the wash package).
• Wash Details Text – The wash details text is displayed under the Wash name inside the wash
selection button. Up to 7 lines of text (18 characters per line) can be added. The wash selection button will be sized to fit the amount of text entered so the buttons can be made larger by entering more lines of text.

4.3.4 Added Services Dispensing

The Added Services Dispensing page is used to select and configure the added services that will be offered with one or more of the wash packages. Added services must be set-up through the Products page (section 3.2) before they can be assigned to a Sentinel device profile. An added service can be configured to dispense one or more tokens when purchased. This feature allows an operator to sell token packages as an added option to the wash purchase.

4.3.5 Wash Interface

The Wash Interface Set-up page is used to configure the hardware interface between the Sentinel and the wash controller. These settings should only be changed by your distributor.

4.3.6 Programming Hardware Devices

The Peripherals page is used to configure the various hardware devices in the Sentinel such as cash acceptors and dispensers. These settings would typically not be changed after installation.
PROPRIETARY INFORMATION AND MATERIALS OF UNITEC INC. 8

4.3.7 User Interface Set-up

The User Interface set-up page is used to change messages displayed to customers and adjust ‘time-out’ values for certain user screens. There are several features on this page that an operator may wish to adjust including:
• Greeting Message Delay – The delay from when a vehicle is detected (at the Sentinel) until the
greeting message is played.
• Added Services Screen Timeout – The amount of time the Added Services offer screen will be
shown. If no selection is made within this time, the Sentinel will assume no added services are desired and transition to the next screen.
• Wash Options Screen timeout and text – Wash options are enabled (through the Wash Dispensing
page) to ask the consumer to select one of 2 options after their wash purchase. A typical use of this feature is to ask the customer of a hybrid wash to choose either ‘ touchless or Soft Touch’. The screen timeout allows the Sentinel to move to the next screen if the customer does not make their selection within the allotted amount of time set by the timeout value.
• Force Receipt – When enabled, a receipt will automatically be provided to each customer. When
disabled, customers will be prompted for a receipt and one will be provided if they press the receipt button.
• Banner Text – Not applicable to the Sentinel.
• Wash Closed Text – The message that is displayed when the Sentinel closes, as programmed by
the Out of Service schedule.
• Post Sale Text – A programmable message that will be displayed after a customer’s purchase if the
wash is busy.
• Receipt Text – Used to program up to 3 lines of text in the receipt header and 7 lines in the receipt
footer.

4.4 User Management

Unique User IDs and passwords should be set up for employees, service personnel or others that may need access to the Sentinel. The User Set-up pages are used to create new user accounts and to edit or delete an existing account. User privileges that can be assigned are arranged in groups as follows:
• User Management – Allows the user to set-up and manage other user accounts.
• Device Access – Allows a user to open the Sentinel (without activating the alarm) and accessing
the maintenance mode of the Sentinel.
• Device Set Up – Allows access to the device (profile) programming functions.
PROPRIETARY INFORMATION AND MATERIALS OF UNITEC INC. 9
• Cash Adjustments – Allows the user to access the cash deposit and removal functions im
Maintenance mode. These functions are used to adjust calculated cash balances as change is restocked or cash is removed from the Sentinel.
• Accounts and Promotions – Allows the user to set up and manage promotional programs and
house accounts.
• Code and Account Sales – Allows the user to Access the optional console pages (for prepaid wash
code sales).
• Reports – Allows the user to access the Sentinel’s accounting reports
• Utilities – Allows the user to access system utilities including data logging and database back-up
functions.
NOTE: An administrative password is a user that has either “User Management” or “Utilities” access privileges under Setup>Users. NOTE: To setup a non-administrative user to verify and sell codes or sell accounts, “Accounts and Promotions” and “Code and Account Sales” must be checked on the user account.

4.5 POS Interface

The POS Interface function is used to configure the interface to a Point of Sale register in use at a C-store. These settings would typically not be changed after installation and should only be changed by your Unitec distributor.

4.6 Sales Screen

The Sales screen set-up is used to configure the user buttons screen of the console screen. A button can be configured to issue a code for a specific wash package, check status of a code, or void a previously issued code. Buttons can also be used to print revenue or sales reports if a report printer is connected to the optional print server.
PROPRIETARY INFORMATION AND MATERIALS OF UNITEC INC. 10

5 Promotions

The promotions feature is used to set up and manage various marketing programs. The types of programs that are available include discounts, complimentary washes, fundraisers, scheduled specials and prize promotions. Reports for tracking and managing these programs are accessed through the menu options on the left side of the promotions management pages (as shown below). The value of promotions used in a time period is shown in the ‘discounts’ field of the summary section at the top of the site revenue report.
NOTE: When using tokens with a Promotion, the Wash Select II is limited to using cash only when paying the remaining balance of the wash after the token has been accepted. Credit is not allowed when paying a balance remainder when tokens are used to purchase the wash.
NOTE: Coupons are not supported for Canadian sites.
Figure 5.1. Promotions - Main Screen

5.1 Discounts

Discounts can be configured so the value varies by wash package. The methods for redeeming a discount include code entry, card, coupon (inserted at the Bill Acceptor) or token. Other programmable features include:
• Usage Limit – total number of uses allowed and number of uses allowed in a single transaction
• Scheduling – Limit use of the discount to a specific date range, specific days of the week
and/or, specific hours of the day

5.2 Complimentary Washes

The complimentary wash promotion provides a free wash when redeemed. Like the discount, this promotion can be configured for redemption by a code, paper coupon or token. The complimentary wash can also be set with a schedule to limit the days and/or hours when it can be used.
PROPRIETARY INFORMATION AND MATERIALS OF UNITEC INC. 11
When a complimentary wash promotion is redeemed, the customer need not select a wash, as the associated wash will be automatically activated. If added services are enabled, customers will be allowed to purchase these services by adding payment.

5.3 Fundraisers

The fundraiser is a code-activated promotion intended to encourage supporters of an organization to use the car wash. No discount or other benefit is provided to the user at the wash but usage of the fundraiser ‘code’ is tracked and reported. The operator will typically donate a set amount to the organization for each wash purchase where the fundraiser code was entered. Fundraisers can be configured to apply to any of the available washes and usage can be controlled by a schedule and a limit for the total number of redemptions allowed.
When a fundraiser code is entered and validated, a thank you message will be displayed and washes that are not associated with the fundraiser will be removed from the product selection screen.

5.4 Scheduled Specials

Scheduled specials are discounts that are scheduled to automatically be applied at certain times and on specific days. The special can be configured to apply to any and all of the available washes and the amount of the discount can be set to vary for each wash package. When a scheduled special is active, the price posted for the associated wash will be reduced (on the wash section screen). The car wash operator can set up scheduled specials so an additional discount can, or cannot, be applied when the special is active.
NOTE: The Wash Select II is limited to 2 programmed scheduled specials at a time. Any specials that are setup with a discount price that is higher than wash package price will be ignored by the Wash Select II.

5.5 Prize Promos

The prize promotion is a slot machine style promotion that allows for customers to play a game and win either discounts or vouchers. The prize promo screen is presented to the user after payment is complete but before the wash is dispensed. A maximum of three prize promotions can be configured at one time. Customer participation is optional.
• Any active prize can be awarded when the prize promo is presented (in accordance with the
configured prize limits)
• The award frequency can be configured independently for each prize promo.
• Any three of a kind wins one of the (up to) three prizes.
• The redemption method is always a code printed on a receipt.
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5.6 Promotions Setup

Figure 5.2. Promotions Main Screen
The Promotions Setup screen displays the current promotions. They are listed by name, type of promotions, and status. Note that the promotion statuses are ‘active’, ‘inactive’, ‘expired’, and ‘exhausted’. ‘Expired’ means beyond the promotion schedule end date/time. ‘Exhausted’ only applies to promotions that have a maximum usage configured.
To setup a new promotion, select the type of promotion from the drop-down menu below the table and click Add New Promotion. The Edit Discount screen will be displayed.

5.6.1 Prize Promo Setup

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Figure 5.3. Prize Discount Setup Screen
1. To setup a Prize Discount, enter the name of the prize discount.
2. Enter the Prize Rate. The prize rate is the number of wins divided by the number of attempts (in
percent).
3. Select a code length form 5-8. The default is 7.
4. Enter the prize expiration date. This can be set from 0-30 days. 0 days means the prize does not
expire. The default is 30.
5. If you would like to enable a Schedule, click Enabled and Edit. Select the days and times the prize
promo will be offered and click Save.
6. On the Assign Washes screen, a single wash can be assigned to this prize promotion along
with the corresponding discount.
7. Enter the Offer Message. This field is limited to 40 characters.
8. Click Save.
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Figure 5.4. Prize Voucher Setup Screen
1. To setup a Prize Voucher, enter the name of the prize voucher.
2. Enter the Prize Rate. The prize rate is the number of wins divided by the number of attempts (in
percent).
3. Select a code length form 5-8. The default is 7.
4. Enter the prize expiration date. This can be set from 0-30 days. 0 days means the prize does not
expire. The default is 30.
5. If you would like to enable a Schedule, click Enabled and Edit. Select the days and times the prize
promo will be offered and click Save.
6. Enter the Offer Message, Award Message and Receipt Message. These fields are limited to 40
characters.
7. Click Save.
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5.6.2 Promotions Setup

Figure 5.5. Edit Discount Screen
1. Enter the Name of the promotion. Select Active to enable the promotion.
2. Select the method of the promotion from the drop-down menu. For Discounts and Free Washes, the
methods are: Codes, Tokens 1-4, Cards, Barcodes and VIP Coupons 1-3 and Mars Coupon. If Mars Coupon is selected, you will need to enter the 4-digit code from the coupon. For a Fundraiser, you may only choose Codes. For a Special, there is no method to choose from.
3. If you wish to limit the use of the promotion, select Limit Use then enter the maximum number of
times the promotion can be used.
4. If you want the promotion to only run on certain days, under Schedule, click Enabled. Fill out the times
and days on the subsequent screen. For Specials, you MUST fill out the schedule.
5. Click Assign Washes.
Figure 5.6. Promotions Washes
6. Select the wash you wish to assign from the drop-down menu then click Add to List.
7. Enter the amount the discount is worth. Repeat for any additional washes the discount will be applied
to.
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8. Click Save. If you wish to change or delete a wash, click Remove from List by that wash.
9. Click Save.

5.7 Promotions Reports

Status Report
The status report lists all promotions that have been configured and provides status information, as shown in the sample report below. The status will be active, inactive (disabled), exhausted (max uses limit reached) or expired (end date is reached). The uses and value fields show the total number of times the promotion was applied and the associated value of discounts applied.
Figure 5.7. Sample Promotions Status Report
Usage Report
The Usage report provides a count and value of the promotions used over a user defined date range. The report will also show the percentage of washes to which the promotion was applied. The report will appear as shown below.
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Figure 5.8. Sample Promotions Usage Report

6 House Accounts

The accounts module is a product option that allows house accounts to be set up and managed in the Sierra server application. Four account types are available: prepaid, subscription, loyalty, and fleet accounts. Accounts can be configured for redemption by a magnetic stripe card, numeric code or RFID tag. The Accounts module also includes reports for tracking account status and usage. Management functions will appear on the left side of the Accounts management page.

6.1 Prepaid Accounts

Prepaid accounts function as a gift card and can be configured with either a monetary value or a number of prepaid washes (e.g. 5 wash pass). Revenue received from the sales and recharges of prepaid accounts is shown in the Other Revenue section of the Site Revenue Report. Account uses (or redemptions) are reported under the Prepaid column in the Net Sales section of the Revenue Report. Once a prepaid account is set up for a customer, cards, codes, barcodes, or RFID tags may be activated and assigned to the customer.
The recommended method for issuing a prepaid account is to first create an Account Program through the Programs option in the Accounts menu. Example programs would be a $50 gift card or 5 Express Wash pass. Once a program is established, individual accounts can be issued through the Accounts option in the Accounts menu. Configuration options for prepaid accounts include:
• Schedule – restricts the account for usage on certain days or during certain hours
• Expiration – set an expiration date for the account
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• Frequency limit – set a frequency limit for account usage (e.g., once per day, 3 times per week,
etc…)
You may reload the account without reentering all information, and the customer may also reload his account at the entry unit. If the balance of the account is insufficient for the purchase, the customer will be asked if they’d like to recharge the account. If they choose to do so, they’ll be prompted to add payment and the account will be recharged for the amount that’s defined in the account program. For instance, if the account program is configured to provide (5) $10 washes for $40, the customer will be charged $40 for the reload and 5 washes will be added to their account. One of those will be applied to the current sale so the remaining balance will be 4 washes. Please note that this feature will also apply to ‘multi-wash’ codes.

6.2 Subscription Accounts

Subscription accounts are designed to support an ‘unlimited’ wash application. These accounts are product-based accounts and are valid for a specific wash package. It should be noted, however, that customers using a subscription account are able to add money to upgrade to a better wash if Upgrades are enabled. As Sierra does not include a recurring billing application for subscription account payment, the sale of a subscription account is not reported as revenue. Likewise, redemptions against these accounts are not reported as revenue. Redemptions are included in the Transaction Count in the summary section of the revenue report but are excluded from the Paid Transactions count.
As with prepaid accounts, subscription accounts should be set up by first creating a subscription account program (e.g. Gold, Silver, Bronze pass) than issuing individual accounts from the desired program. Subscription accounts can also be configured to operate on a schedule and have expiration dates and frequency limits.

6.3 Loyalty Accounts

Loyalty accounts provide incentives to ‘members’ in order to encourage repeat visits. This feature offers two different programs: member discounts and frequent shopper rewards. The discount application entitles club members to discounts on one or more wash products. The frequency application functions as an ‘electronic punch card’ that provides rewards for repeat customers (e.g. buy 4, get the 5th for free).
A program must be setup for both options. When configuring the options, you must configure the following information:
• Program name
• Assign washes and discount values
• Allow other discounts – indicates whether other discounts can be combined with member
discounts (should be enabled by default).
• Schedule – days/hours when the member discount can be used (default is 24/7)
The configuration options for the frequency program include:
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