Sensi Sensi Installation Guide Manuals & Guides

SensiTM Wi-Fi Programmable Thermostat
INSTALLATION GUIDE
Version: May 2016
Sensi Wi-Fi Programmable Thermostat Installation Guide 1
Table of Contents
Downloading the Sensi App 3 Creating a Sensi Account 3 Installing the Sensi Thermostat 4 - 10 Notes 11 -13
Sensi™ Wi-Fi Programmable Thermostat Installation Guide 2
Downloading the Sensi App
DOWNLOAD THE SENSI APP
The Sensi thermostat is a Wi-Fi enabled device.
To install and configure your thermostat correctly, you must use the Sensi app. To start the installation process, download the Sensi app to your smart phone or tablet. It is a free download. The Sensi app requires the following Operating System (OS) software to download:
Android (Google Play) version
4.0 or later
iOS (Apple) version 6.0 or later
*Note that in the iOS store, the Sensi App will ONLY appear on an “iPhone only” search. On an iPad, this will have to be changed in the App Store
Apple App Store image
Google Play Store image
CREATE AN ACCOUNT
When you download the Sensi app, you will be prompted to create an account.
This is required to log into your thermostat via Wi-Fi. Use a valid email address and
a password of your choosing to create an account. Remember this email address and password. Your Sensi thermostat will be linked to this email address once it is registered.
Click this button if it is your first time opening the Sensi app. You have to create a Sensi account using an email address.
Sensi™ Wi-Fi Programmable Thermostat Installation Guide 3
Creating a Sensi Account
Information You Will Need:
Gather this information before you begin installation for a smoother walk through.
Sensi Security Card
Router Name/SSID
*Make sure this is a 2.4GHz network.
Router Password
Screwdriver
Hardware in Sensi thermostat packaging
What’s in the box
Installation Guide
Mounting Hardware
INSTALLING THE SENSI THERMOSTAT
Once you have downloaded the Sensi app, and have created an account, you are ready to install the thermostat to your wall and connect it to Wi-Fi. If no thermostats are registered yet, the Sensi app will prompt you to add a thermostat. It will bring you this screen below, where you can select one of two options: “Install new thermostat on wall and connect to Wi-Fi” or “Connect already installed thermostat to Wi-Fi.”
Sensi Security Card
Batteries
The first option will walk through the entire
installation process. If you have not had this
thermostat professionally installed,
choose this option.
The second option is for connecting your
thermostat to Wi-Fi only. If you have had a
professional install your thermostat, and you
just need to connect the Sensi thermostat to
your home Wi-Fi network, choose
this option.
Sensi Wi-Fi Programmable Thermostat Installation Guide 4
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Installing the Sensi Thermostat
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INSTALL THERMOSTAT ON WALL AND CONNECT TO WI-FI
This option will walk you through the entire installation process, including identifying and connecting your wiring, as well as connecting to Wi-Fi. The Sensi app will walk through a step-by-step process for installation.
Turn Off Power
1
Turn off the power to your heating and air conditioning system before handling your thermostat wires.
Photograph Your Wiring
3
This is important. The Sensi
app will prompt you to take a picture of your existing thermostat and old wiring in case you need it later. This can be helpful for troubleshooting with our technical support team if necessary. The picture you take will be saved to your camera roll or photo gallery.
Install Thermostat
Turn off power
or
Turn off the power to your heating and
air conditioning system by using your
fuse box or the switch next to your
furnace.
CAUTION
Tip: Confirm power is OFF. Tr y to turn on
heating or cooling by changimg temperature
on your old thermostat.
Video: How do I turn off my power
Install Thermostat
Take a photo of your wiring
Optional: Take a photo of your
existing thermostat wiring in case
you need it for reference later.
The photo will be saved to your
camera roll.
Remove Old
2
Thermostat Cover
Remove the cover using a screwdriver or by pushing the pressure latch. Some covers pull off while others need to be released using a screwdriver.
Throw Away Any
4
Jumper Wire
Sensi has a jumper wire built into it, and you will not need any jumper wires from your old unit.
Install Thermostat
Remove existing thermostat faceplate
Remove the faceplate using a screwdriver or pushing the pressure latch. Some faceplates pull off while others need to be released using a
screwdriver.
Video: How to remove old thermostat cover
Video: Recycle my old thermostat
Install Thermostat
Throw away any jumper wires
Remove
If you see a jumper wire, remove it. Your new thermostat has the jumper
wire built in. Leave all other wires
connected to the thermostat.
Video: What to do if you have a jumper wire
Sensi Wi-Fi Programmable Thermostat Installation Guide 5
Video: What if my labels don’t match?
Installing the Sensi Thermostat
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Install Thermostat
Disconnect wires and remove base
Video: How to remove old thermostat base
Tip: Secure wires by wrapping the wires
around a pencil to keep them from falling
into the wall.
Video: Need help picking your wires?
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Select Your Wires
5
Choose the terminal labels on your existing thermostat that have wires attached. Based on your choices, the app will instruct you how to label those wires.
If you have a heat pump, and you select the “O/B” wire, you will see this pop-up:
Make sure to test your cooling after installation. If you turn on cooling and you feel warm air, you may need to adjust the O/B selection in the thermostat menu.
OK
Install Thermostat
Pick terminals that have wires connected
Please enter a valid configuration
R
RH
RC
C
X
Y
W
W1
W/E
W2
E
G
O
Y1
B
Y2
L
O/B
AUX
Other
Select Your Equipment
6
Based on your wiring choices, the app will now ask what type of equipment you have to
configure the thermostat.
Install Thermostat
Select your furnace type
Please enter a valid configuration
Electric
Gas
Boiler / Radiant
Video: What furnace type do I have
7
Label Your Wires
The Sensi app will show you how to label your old wires. Wire labels are included in your Sensi thermostat packaging. Based on the wires you selected in Step 5, the app will show you which labels to put on your old wires.
Note: These pictures may be different than what you will see on your Sensi app. It should show each wire that you chose from the wire picker, and what terminal to attach it to on your Sensi thermostat.
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8:12 PM
Install Thermostat
Label your wires
Label Wires Old Thermostat
W/E
RC
Y
RH
Tip: remove one wire at a time and label
Remove Old
8
Thermostat Base
Disconnect all the wires and remove your old
W
R
Y
RH
thermostat base from the wall. Secure the wires so that they do not fall back into your wall.
Sensi™ Wi-Fi Programmable Thermostat Installation Guide 6
Installing the Sensi Thermostat
Mount the thermostat using the
supplied screws, drilling holes
if necessary.
Video: How to install new thermostat base
Screws
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Install Thermostat
Install new thermostat base
Video: How to connect the wires
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Install Thermostat
NEW THERMOSTAT
Connect the wires
RC
RC RH
O/B
Y
G
W/E
C
RH
Y
W/E
Tip: Tuck the wires into the wall keeping them
flush so thermostat snaps in place
Push until faceplate is secure.
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8:12 PM
Install Thermostat
Remove battery tag and attach faceplate
Install New
9
Thermostat Base
Mount the Sensi thermostat base on the wall using the supplied screws. You may need to drill holes if your Sensi thermostat does not align with your old thermostat.
Remove Battery Tag
11
and Attach Cover
Remove the battery tag from the back of the thermostat, and the Sensi thermostat will turn on. Make sure the wires are pushed back into the wall so that the face plate can securely attach to the thermostat base. Line up the tabs and push the face plate onto the base. It should attach securely to the base.
10
11
Connect the Wires
Attach the appropriate wires to the corresponding Sensi thermostat wire terminals. Make sure all wires are screwed in tight and secure.
Sensi™ Wi-Fi Programmable Thermostat Installation Guide 7
Installing the Sensi Thermostat
8:12 PM
12
Connect to Sensi
The app will now instruct you to connect to the Sensi network. You need your Sensi Security Card for this step. If you misplaced your Sensi Security Card, your Sensi Password can also be found on a sticker on the back of the thermostat face plate.
12
A
Press Menu, then Connect on the thermostat
The Wi-Fi signal will flash in the upper left hand corner of the thermostat.
Press “Next” in the Sensi app to move to the next step. *Do not press
“Next” on the thermostat.
Depending on the smart device you are using, you may have a slightly different way of connecting to the Sensi network.
Carrier
Connect to Wi-Fi
Press menu
On the Sensi thermostat press and
release the menu button.
Video: Connecting Sensi to Wi-Fi
Menu
12
On Android
B
On an Android phone, choose the second step, “Tap here to select Sensi and enter your Sensi password.” It will take you to your phone’s “Available Networks” list. Tap Sensi, and press “Connect.” Enter your Sensi Password as the Sensi network password. After connecting to the Sensi network, press the back button on your device to take you back to the Sensi app.
12
On iPhone/iPad
C
On an iPhone or iPad, press the devices home button on the phone. At your home screen, find “Settings” and then select “Wi-Fi.” You will see Sensi in the “Available Networks” list. Enter your Sensi Password as the Sensi network password. When connected to the Sensi network, you will see a blue check mark will appear next to it. Press your home button again. Find and open the Sensi app again.
Sensi™ Wi-Fi Programmable Thermostat Installation Guide 8
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Installing the Sensi Thermostat
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8:12 PM
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8:12 PM
Select Your Wi-Fi
13
Network
In the Sensi app, you will be prompted to select your home Wi-Fi network. Select your home Wi-Fi network from the list in the app. Then enter your home Wi-Fi network password. Press the arrow button in the upper right hand corner of the app. If your home Wi-Fi network does not appear in the list, you can enter your network manually.
Connect to Wi-Fi
Select your Wi-Fi network
My Home Net
Asynchrony
AS-Visitor
our_house_n
Enter network manually
Scan again
13
To Enter Your Wi-Fi
A
Network Manually
Choose “Enter network manually,” and input your network name/SSID into the field.
Connect to Wi-Fi
13
You will have to choose
B
your network’s security type and cipher from a list. Then you will enter your Wi-Fi network password.
Connect to Wi-Fi
Check Wi-Fi Status
14
You may see this screen if an error occurred during the connection process. Check the icon in the upper left-hand corner of the thermostat display, and choose the corresponding icon in the app. More information will be provided based on the icon you choose. At this point, you may opt to try the connection process again, or you may want to contact Sensi Technical Support for further assistance.
Connect to Wi-Fi
Sensi™ Wi-Fi Programmable Thermostat Installation Guide 9
Installing the Sensi Thermostat
8:13 PM
Register Your Thermostat
15
The app will prompt you to register your thermostat after successfully connecting your Sensi thermostat to your home network. Below are the fields to complete:
Choose your country.
Input your zip
code/postal code.
This will provide
you with local
weather information
within the Sensi app.
Thermostat Info
Register your thermostat
Thermostat Name
Country
Zip Code
Time zone
Contractor Phone Number (Optional)
Thermostat Name: This should be an identifying name that is meaningful to you. If you are going to add additional thermostats this name will be what distinguishes one from the others.
Contractor phone number: This is an optional area to enter a contractor phone number, but this is only applicable for contractors that have registered at sensiregistration.com. Non-registered phone numbers will not be accepted.
16
Start Using Your Sensi Thermostat
Congratulations! You have successfully installed, registered and connected your thermostat to Wi-Fi. You are now able to control your home’s comfort from your Sensi app. If your device is connected to the Internet, you can control your thermostat from anywhere, anytime.
17
Web Browser Requirements
Once you have connected your thermostat to Wi-Fi, you can also control your thermostat from a web browser. Go to mythermostat.sensicomfort.com and sign into your Sensi account. Your Sensi thermostat can be controlled using the following web browsers:
Internet Explorer version 10.0 or higher
Mozilla Firefox version 18.0 or higher
Google Chrome version 24.0 or higher
Apple Safari version
5.0 or higher
Sensi Wi-Fi Programmable Thermostat Installation Guide 10
Notes
Accessing your Sensi thermostat from other devices
When you log into your Sensi account with your email address and password, the app or web page will be able to control all of the thermostats registered to your Sensi account. If you give someone else your email address and password to your Sensi account, they will be able to log in and control any thermostats registered to that account. You can change your email address and password from inside the app or when you are logged into your thermostat via the Sensi website. Be aware of this when giving out your information. There is no limit to the number of devices that can access the Sensi thermostat.
Installing Multiple Thermostats
If you are installing more than one thermostat, follow the same installation process in the Sensi app. Once you have one thermostat installed, open the Sensi app on your phone. Press the main menu button ( ) and go to “Account,” and “Install thermostat.”
Technical Support
For problems connecting your Sensi thermostat, call or email the Sensi Technical Support team, and they will be happy to help you or your contractor walk through any steps needed to troubleshoot the Sensi thermostat.
sensicomfort.com
(888) 605.7131
7:00am – 7:00pm CST, Monday-Friday 8:00am – 6:00pm CST, Saturday-Sunday
support@sensicomfort.com
Forgot Password
If you forgot the password to your Sensi account, click on “Forgot Password” on the login screen of the Sensi app or at the mythermostat.sensicomfort.com login website. A temporary password will be sent to the email address that you use to login.
Check Thermostat Configuration
Now that your thermostat is installed, it’s a good idea to check the thermostat configuration to make sure that your thermostat is properly configured for your HVAC system. Simply press the “Menu” button on the physical thermostat. Refer to the chart to the right for the thermostat menu options, and the thermostat configuration information:
Configuration Menu Items Reference
No. Menu Item Default Options
Wireless Setup
1
Connects Thermostat to Wi-Fi network
2
Fahrenheit or Celsius
Outdoor Equipment
3
Configuration
Cooling or Heat Pumps
4
Indoor Equipment Configuration
For Gas or Electric Heat
5
Reversing Value Position
Selects “O” or “B” Setting
For Heat pumps only
Wireless Radio
6
Turns Wi-Fi Radio On/Off
F
AC2
EL2
O
ON
Connect
F C
AC1 - Conventional Cooling 1
(single stage)
AC2 - Conventional Cooling 2
(Two Stage)
HP1 - Heat Pump 1
(Single Stage)
HP2 - Heat Pump 2
(Two Stage)
AC0 - No Cooling
GA1 - Gas 1
(Single Stage)
GA2 - Gas 2
(Two Stage)
EL1 - Electric 1
(Single Stage)
EL2 - Electric 2
(Two Stage)
FAN - Fan (No Heat)
O B
On Off
Sensi™ Wi-Fi Programmable Thermostat Installation Guide 11
Notes
Power for heating, 24V
Power for cooling, 24V
Single Stage or Mul-Stage System (No Heat Pump) with Single Transformer
*
SYSTEM
CONFIGURATION
THERMOSTAT
C**
RC
RH
G
W2
W/E
Y2
L
O/B
Y
Terminal outputs and wiring diagrams
Terminal outputs
Sensi
Terminals
Single/Multi-Stage
Conventional System
Heat Pump System
RH* RC*
C Common wire, 24V Y 1st outdoor stage cooling 1st stage heat and cool
Y2 2nd outdoor stage cooling 2nd stage heat and cool
W/E 1st indoor stage heat 1st stage auxiliary/emergency heat
2nd indoor stage heat 2nd stage auxiliary/emergency
W2
heat
G Indoor blower (fan)
O/B Changeover (reversing valve) connection for heat pump or zone
panel systems
L No function “L” terminal connection
*Two transformer systems (separate RC and RH wires), clip internal jumper
located on back of Sensi above battery compartment.
Single Stage or Multi-Stage System (No heat pump) with Single Transformer
Single
stage
AC1
GA1
EL1
Multi -
stage
AC2
GA2
EL2
Cool
Mode 1
stage
No
output
st
Cool
Mode 2
stage
Mode 1
nd
24 Volt
(Hot)
Cool
24 Volt
(Hot)
Heat
24 Volt
(Common)
Heat
stage
Blower /
circulator fan
energized on
call for cool
(and heat if
configured
for electric
heat)
O
Energized
constantly
in Cool
Mode
B
Energized
constantly
in Heat
Mode (or
Aux Mode)
Heat Pump
“L” terminal
connection
No
output
st
Heat
nd
Mode 2
stage
* Internal jumper between RC and R H, located on back of thermostat above battery compartment.
**Common connection required for Heat -only or Cool-only systems.
NEUTRAL
24 VAC
HOT
Dots indicate
phase
relaonship.
120 VAC
NEUTRAL
Sensi™ Wi-Fi Programmable Thermostat Installation Guide 12
Notes
Single Stage or Mul-Stage System (No Heat Pump) with Two Transformers
HOT HOT
NEUTRAL 24 VAC
120 VAC
HOT
120 VAC
NEUTRAL
NEUTRAL 24 VAC
HOT
)
O
Aux Mode)
*
THERMOSTAT
C
RC
RH
G
W2
W/E
Y2
L
O/B
Y
NEUTRAL
SYSTEM
CONFIGURATION
Heang Transformer Cooling Transformer
Heat Pump Systems
HOT
NEUTRAL 24 VAC
)
al
*
SYSTEM
CONFIGURATION
THERMOSTAT
C**
RC
RH
G
W2
W/E
Y2
L
O/B
Y
Single Stage or Multi-Stage System (No heat pump) with Two Transformers
Single
stage
AC1 GA1
EL1
Multi -
stage
AC2 GA2
EL2
Dots indicate
phased
relaonship.
24 Volt
(Hot)
Cool
*Two transformer systems (separate RC and RH wires), clip internal RC/RH jumper, located on back of thermostat above battery compartment.
24 Volt
(Hot) Heat
24 Volt
(Common
Mode 1
Cool
stage
st
No
output
Cool
Mode 2
stage
nd
Heat
Mode 1
stage
st
No
output
Heat
Mode 2
stage
circulator fan energized on
call for cool (and heat if
configured
nd
for electric
Blower /
heat)
Energized
constantly
in Cool
Mode
B
Energized
constantly
in Heat
Mode (or
Heat Pump
“L” terminal
connection
Dots indicate
phased
relaonship.
Heat Pump Systems
Single
stage
Heat
Pump
HP1
Multi
stage
Heat
Pump
HP2
st
No
output
Heat
Mode 2
stage
circulator fan energized on
call for cool (and heat if
configured
nd
for electric
Blower /
heat)
24 Volt
(Hot)
Cool
-
24 Volt
(Hot) Heat
24 Volt
(Common
Heat and
Mode 1
(compres
NOTE: Du
Fuel option
de-energizes
Heat Mode
1st stage
Cool
stage
sor)
No
st
output
-
Cool
Mode
nd
2
stage
Heat
Mode 1
stage
O
Energized
constantly in
Cool Mode
(Factory Default)
B
Energized
constantly in
Heat Mode
(or Aux
Mode)
Heat Pump
“L” terminal
connection
* Internal jumper between RC and RH, located on back of thermostat above battery compartment.
* * Common connection required on Heat -only, Cool- only or Heat Pump systems.
Dots indicate
phase
relationship.
HOT
120 VAC
NEUTRAL
Sensi™ Wi-Fi Programmable Thermostat Installation Guide 13
Installer Information
WARNING
On two transformer systems, the transformers MUST be in phase. Measure the voltage across RC and RH. If more than 12 Volts AC is present between RC and RH, then the transformers are NOT in phase. To correct this condition, reverse the secondary low voltage connections at either the Heating or Cooling transformer.
Thermostat installation and all components of the control system shall conform to Class II circuits per the NEC code. Do not use on circuits exceeding specified voltage.
WARNING
Do not use on circuits exceeding specified voltage. Higher voltage will damage control and could cause shock or fire hazard.
CAUTION
To prevent electrical shock and/or equipment damage, disconnect electric power to system at maincircuit breaker box until installation is complete.If “Call For Service” is displayed on your Sensi thermostat, and E4 or E5 appears where the room temperature should be displayed or the backlight is flashing, please call our support team immediately at 888.605.7131.
ATTENTION: MERCURY NOTICE
This product does not contain mercury. However, this product may replace a product that contains mercury.
Mercury and products containing mercury must not be discarded in household trash.
Refer to thermostat-recycle.org for location to send product containing mercury.
FOR CALIFORNIA RESIDENTS: WARNING: This product contains a chemical known to the state of
California to cause cancer and birth defects and other reproductive harm.
Sensi™ Wi-Fi Programmable Thermostat Installation Guide 14
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