Sendo guidelines for safe and productive repair work.
Section 3. Product Features and Specifications
General features, technical specifications and warranty details for the
M550.
Section 4. Product Architecture
Functional block diagrams of the RF and logic circuit architecture. Board
layouts are also provided which highlight the main functional areas such as
audio, power supplies and RF circuitry.
Section 5. Product Servicing and Rework Guide
Level 3 repair items, recommended rework equipment and guidelines. Also
included are the assembly-disassembly instructions.
Section 6. Trouble Shooting
Detailed circuit description and repair information to help debug problems
and faults.
Section 7. Software Download
The service centre software download set-up process and its operation.
Welcome to the level 3 Service Manual for the Sendo M550/M551. This manual
will guide you to repairing the modules used in the Sendo M550/M551 models.
The M551 is the United States variant – for GSM 850/1900 Mhz.
This manual will help guide you through all repair aspects of the M550/M551 and
provide detailed information on the product.
Please read the following cautions, notes and warnings
before progressing through this manual or undertaking
any repair action. Remember: SAFETY
FIRST!
AC Main Lead/Power Cord:
Always ensure that ALL AC mains leads used in the repair area are in good condition
and checked regularly. Care must be taken not to damage the lead as this could result
in fire or electric shock.
Battery Pack:
ONLY use original Sendo supplied batteries and chargers with the M550/M551.
DO NOT short the battery terminals together.
Keep the battery pack away from fire and sources of ignition.
Remember to recharge the battery pack after each use.
Before YOU Power up the M550/M551:
• Only switch on the telephone’s power once the test or installation set-up is complete.
• Switching on at the wrong time may result in electric shock or damage to system
components.
• Always ensure that the power is switched off before making connections /
disconnection’s.
• It is important to check that the correct DC voltage is applied to the M550/M551 to
prevent electrical damage.
Always check the polarity of connections and components before soldering.
Particular attention must be paid to I.C’s, diodes, transistors, capacitors and
any other semiconductor device that is polarity dependent.
Electrostatic Damage (ESD):
Semiconductor devices are easily damaged by electrostatic discharge. Many of the
procedures detailed in this manual involve disassembly of the equipment and therefore
handling of the printed circuit boards.
To protect these devices from ESD a wrist strap connected to ground must be worn. In
addition to this the work surface must be covered with an anti-electrostatic mat, which
should also be grounded.
If printed circuit boards are to be stored without being re-assembled into
their equipment, then they must be kept in an anti-electrostatic bag.
Grounding:
Each piece of test equipment should be electrically grounded. A third
(grounding) pin is provided as a safety feature. Ensure that the electrical
outlet also contains this feature.
Cosmetic Protection during Repair Work:
Always ensure that the working surface is kept clean and free from abrasive materials.
The LCD is very susceptible to scratches and damage. It should be
covered with clear adhesive vinyl while the equipment is disassembled.
Storage of Faulty Components:
Any components that are replaced due to failure should be kept safely in an
anti-electrostatic container. Sendo’s Quality or Research & Development
Departments may require them to make quality and reliability investigations.
In some cases the reported symptom may not be apparent. You may subject the
equipment to a controlled amount of stress, vibration and temperature variation to see if
the fault occurs.
Care should be taken not to apply excessive stress or vibration or extreme temperature
variations as further faults may develop.
Soldering and Disordering :
Fast, accurate and high quality soldering is required to minimise the risk of heat
damage to the electronic components. ALL rework must follow methods set out in IPC-7711 (Rewpork of Electrical Assemblies). NO joint should be touched up more than
twice. Wire modifications are not permitted. BGA or fine pitch devices may not be
reflowed more than once.
Short Circuits:
Care must be taken to avoid short circuits. Soldering, solder dust, screws, metal
clippings, metal wrist watches etc. can cause short circuits on PCBs which may result in
component damage.
Test Equipment Calibration:
Your test equipment should be calibrated before use. Frequent calibration is essential
to ensure high quality and reliable repairs.
Cleaning:
Before cleaning ensure that the telephone is switched off and disconnected
from the power source. Cleaning should be done using a soft dry cloth. If
the equipment is heavily soiled a soft cloth soaked in a mild synthetic
detergent diluted in water may be used.
Never use benzene or any other chemicals to clean the equipment.
It is advisable to carry out detailed measurements and repair (in particular
RX) in a shielded area to minimise RF interference.
AC Adapter and Battery Charger:
The AC adapter and battery chargers are for indoor use only. Ensure that
the devices are not exposed to rain or moisture.
Electrical Safety:
Electrical equipment is hazardous if misused. Any repairs must be carried out with care
and only by authorised personnel.
Ensure all power sources are switched off and power cords removed before
undertaking any repairs.
Hazardous Waste:
The battery pack, if incorrectly disposed of, is an environmental hazard. It must be
disposed of in accordance with the regulations of the country concerned.
Never dispose of the battery pack in fire or water.
Confidentiality:
The circuitry within this equipment contains several components that are
regarded as company confidential. Only use Sendo authorised parts as
replacements.
RF Injury:
To avoid RF injury, direct exposure to radio frequency energy should be
avoided. In particular, exposed parts of your body (especially the eyes and
face) should not come into contact with the antenna while the equipment is
transmitting.
It is recommended that the following storage conditions should be avoided to prevent
damage to the equipment: Dusty.
Humid.
Near to magnetic equipment.
In direct sunlight.
Ventilation:
Repair areas should be well ventilated and fume extraction systems should
be installed where necessary. Potential hazardous substances are solder
fumes, flux, alcohol etc.
PCB Handling:
It is recommend that cotton or latex gloves are worn during repair work. This is to
protect your hands from chemical contamination and to protect the PCBs from
fingerprints and humidity.
SIM Card:
• Do not bend.
• Clean by using a soft dry cloth.
• Please note that a modified SIM card will be required to perform conducted rf
measurements via the rf switch. See section 5. Product Servicing and Rework Guide.
Dual Band E-GSM 900 / GSM 1800 - M550
Dual Band GSM 850 / GSM 1900 - M551
Automatic switching between bands
Manual and automatic network selection
HR / FR / EFR codec for GSM 900 / 1800
M551 includes AMR FR and AMR HR
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Length (a)
Width (b) 19.6mm at widest point
Depth (c) 45mm at thickest point
82mm at longest point
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Weight 77g
Volume 68cc
PPoowweerr MMaannaaggeemmeennt
Talk Time: Up to 180-400 mins*
Standby Time: Up to 120-300 hours*
Game-Play up to 3 hours*
Sim Type:
Charging time: <2 hours
Battery: Li-Ion cell - 650Ah, 3.7vdc
Linear charger (240v Euro plug, 240v UK plug, 220v China plug, 110v US
plug or 220v Australian plug)
* Battery life is Network dependent; variations may occur.
The M550/M551 works closely with the network and the standby and talk
times achieved depend upon this. In particular the location of the HHP
within the network, the type of SIM, reception of area messages, the use of
Full Rate speech or Enhanced Full rate speech and other factors will affect
both standby and talk times.
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Product Features
Clamshell design with internal antenna
Size: 77g, weight: 68cc
Dual display, outer: reverse video, 96x64 pixels
Inner colour display – up to 4096 colours
Customizable colour themes
On phone dynamic memory-up to 500 phone book entries
Colour EMS
Wap 1.2.1 colour browser and GPRS class 8
Colour games
Tegic T9 text input, built in SMS chat and SMS templates
Animated graphics and sound
Dual Band (M550:E-GSM 900/1800, M551:GSM850/1900
Stand by time up to 180-400 hours*
Talk time up to 120-300 mins*
Gameplay up to 3 hours*
*talktime and standby times depend upon network conditions and the way you use the phone.
Sendo International Limited (“Sendo”) warrants, subject to the exclusions and limitations set forth below, that your
cellular phone, battery and accessories (collectively “Product”) is free from defects in materials and workmanship
according to the following terms and conditions:
1. The limited warranty for the Product commences on the date of purchase and continues for a period of one
(1) year from that date. Upon request from Sendo, you, (the “Consumer”) must prove the date of the original
purchase of the Products by dated itemised receipt.
2. The limited warranty extends to the original purchaser of the Product, the Consumer, and is not assignable
or transferable to any subsequent purchaser or user.
3. The warranty extends only to Consumers who purchase the Product in the market for its intended sale.
4. During the limited warranty period, Sendo will repair, or replace, at Sendo's sole option, any defective parts, or any
parts that will not properly operate for their intended use with new or refurbished replacement items if such repair or
replacement is needed because of a malfunction or failure of the Product during normal usage. No charge will be
made to the Consumer for any such parts. Sendo will also pay for the labour charges incurred by Sendo in repairing
or replacing the defective parts. This warranty does not apply to any damage or failure to operate caused by use of
the Product other than in accordance with the instructions contained in the User Manual, or for periodic maintenance
or repair due to normal wear and tear. Sendo's limit of liability under the limited warranty shall be the actual cash
value of the Product at the time the Consumer returns the Product for repair, determined by the price paid by the
Consumer for the Product less a reasonable amount for usage. Sendo shall not be liable for any other losses or
damages. These remedies are the Consumer's exclusive remedies for breach of warranty
5. The warranty will be invalidated if any of the following circumstances are applicable:
a) The Product has been subject to abnormal use, abnormal conditions, improper storage, exposure to
moisture or dampness, unauthorized modifications, unauthorized connections, unauthorized repair, misuse,
neglect, abuse, accident, alteration, improper installation, or other acts which are not the fault of Sendo,
including damage caused by shipping.
b) Physical damage to the surface of the Product, including scratches or cracks in or to the outside casing or
Liquid Crystal Display, or damages caused by dropping the Product.
c) The Product has been damaged from external causes such as liquid, water, collision with an object, or from
fire, flooding, sand, dirt, windstorm, lightening, earthquake or damage from exposure to weather conditions,
an Act of God, or battery leakage, theft, blown fuse, or improper use of any electrical source, damage
caused by computer or internet viruses, bugs, worms, Trojan Horses, cancelbots or damage caused by the
connection to other products not recommended for interconnection by Sendo.
d) The Product has been altered or repaired by anyone other than an authorised Sendo service centre or if it
has been used with unapproved accessories or other ancillary items.
e) For adaptations or adjustments made to the Product to comply with local standards in any country other than
one for which the Product was designed and manufactured.
f) Loss of integrity of any user data stored in the Product or any storage device used in conjunction with the
Product at any time
g) The Sendo authorised service centre was not advised by the Consumer in writing of the alleged defect or
malfunction of the Product within fourteen (14) days after the expiration of the applicable limited warranty
period.
h) The Product serial number plate or the accessory data code has been removed, defaced or altered.
i) The defect or failure to operate was caused by the defective function of the cellular system or by inadequate
signal reception.
6. Any implied warranty of satisfactory quality, merchantability, or fitness for a particular purpose or use, shall be
limited to the duration of the foregoing written warranty. Otherwise, the foregoing warranty is the Consumer’s sole
and exclusive remedy and is in lieu of all other warranties, express or implied. Sendo does not warrant uninterrupted
or error free internet or data connections. Sendo shall not be liable for special, incidental or consequential damages,
including but not limited to, loss of anticipated benefits or profits, loss of savings or revenue, punitive damages, loss of
use of the product or any associated equipment, loss of data, cost of capital, cost of any substitute equipment or
facilities, downtime, the claims of any third parties, including customers, and injury to property, resulting from the
purchase or use of the product or arising from breach of the warranty, breach of contract, negligence, strict tort, or any
other legal or equitable theory, even if Sendo knew of the likelihood of such damages. Sendo shall not be liable for
delay in rendering service under the limited warranty, or loss of use during the period that the product is being
repaired or loss of data.
7. Some jurisdictions do not allow limitation of how long an express or implied warranty lasts and so the one year
warranty period referred to above may not apply, to you, the Consumer. Some jurisdictions do not allow the exclusion
or limitation of incidental and consequential damages and so to the extent that such limitations are not allowed, the
above limitations or exclusions may not apply, to you, the Consumer. This limited warranty gives the Consumer
specific legal rights and the Consumer may also have other legal rights under the legislation of some jurisdictions.
These legal rights vary from jurisdiction to jurisdiction and are not prejudiced by anything contained in this limited
warranty. It also means that in some jurisdictions our responsibility to you the Consumer may be more extensive than
in other jurisdictions.
8. The Consumer shall take the following steps to make a claim under this limited warranty:
a) Please do not ship the Product for service without first contacting the nearest Sendo Authorised Service
Centre.
b) Contact information for the world-wide network of Sendo authorised service centres is available at
www.sendo.com
c) If the Product qualifies for in-warranty service, the Consumer must prove the date of the original purchase of
the Products by a dated proof of purchase.
d) Back up all data. If the Consumer has sensitive information stored on the Product copy it to another device
and delete it from the Product before repair.
e) The Consumer must ship the Product prepaid and insured. Expenses related to removing the Product from
an installation are not covered under this limited warranty.
f) If the Product is returned for service and the Product is deemed out of warranty under the terms and
conditions of this warranty, the Consumer will be notified and given an estimate of the applicable charges. If
the estimate is refused a minimum service fee for collection, inspection and quotation of said product would
be due.
9. Subject to any more extensive legal rights granted to the Consumer by law of the Consumer’s jurisdiction, Sendo
neither assumes nor authorizes any authorised service centre or any other person or entity to assume for it any other
obligation or liability beyond that which is expressly provided for in this limited warranty including the provider or seller
of any extended warranty or service agreement.
10. This is the entire warranty between Sendo and the Consumer, and supersedes all prior and contemporaneous
agreements or understandings, oral or written, and all communications relating to the Product, and no representation,
promise or condition not contained herein shall modify these terms.
11. This limited warranty allocates the risk of failure of the Product between the Consumer and Sendo. The allocation
is recognized by the Consumer and is reflected in the purchase price of the Product.
12. Diagnostic instructions and other service information is available free of charge at www.sendo.com
out of warranty repair costs and charges is available at www.sendo.com
The following guidelines should be followed when either reworking joints or replacing
electronic parts.
• All rework must follow the methods described in part 5.3b – “Prefered rework
methods” and to standard IPC-7711 (Rework of Electric/Electronic Assemblies).
• No joint may be touched-up more than twice.
• Wire modifications are not permitted.
• Any BGA devices on M550, which are underfilled must not be reworked or
replaced.
5.3a Recommended Equipment for Repair
Rework Tools
Soldering Iron: - Lockable temperature-regulated soldering iron station.
E.g. JBC AM6000, Weller WSD80 or Metcal MX-500
Hand Tweezers: - ESD safe flat rounded point
Solder Braid: - Multicore AA or Chemtronics 60-2-10 (size #2)
Solder: - Tin/Copper Lead Free (0.5 – 1.0mm diameter)
Flux: - Cobar 390RX
Flux Applicator: - Boncote BON-102
Torque Driver:- Calibrated to 10Ncm (+/- 1cNm) with bit Posidrive size “0”
Protective Gloves:- Disposable Latex gloves / Finger Cots.
Cover opening Tool* - Available from Sendo.