SENDO Cell Phone User Manual

Contents

1 Copyright and Legal Information 2
2 Your Phone 4
3 Getting started 8
4 Making a call 11
5 Answering a call 13
6 Using the contact list 14
7 Menu navigation 16
8 Messages 17

9 Internet menu 22
10 Sounds 26
11 Extras 28
12 Settings 33
13 Services 36
14 Troubleshooting 38
15 Safety information 41
16 Regulatory Compliance and SAR Statements 45
17 Warranty Statement 47

1 Copyright and Legal Information

1

Copyright and Legal Information

The wireless phone described in this
manual is approved for use in GSM 900 and
1800 networks.

Copyright Information

Part number: 8E30-0M012-70001,
Edition 1.

Copyright Sendo 2003. All rights reserved.

Printed in the Netherlands.
SENDO is a registered trademark, or

trademark, of Sendo International Ltd.
and/or its affiliates.

Reproduction, transfer, distribution or
storage of part or all of the contents in this
document in any form without the prior
written permission of Sendo is prohibited.

T9 Text Input is a registered trademark of
Tegic Communications. All rights reserved.
T9 Text input is licensed under one or more
of the following U.S. Patents: 5,818,437,
5,953,541, 5,945,928, 6,011,554 and
additional patents are pending worldwide.

DISCLAIMER

The information contained in this user guide
is written for the Sendo phone model 550.
Sendo reserves the right to make changes
and improvements to the products and any
of the features of the products described in
this document without prior notice

THE CONTENTS OF THIS DOCUMENT ARE
PROVIDED "AS IS". EXCEPT AS REQUIRED
BY APPLICABLE LAW, NO WARRANTIES
OF ANY KIND, EITHER EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE MADE IN
RELATION TO THE ACCURACY,
RELIABILITY OR CONTENTS OF THIS
DOCUMENT. SENDO RESERVES THE
RIGHT TO REVISE THIS DOCUMENT OR
WITHDRAW IT AT ANY TIME WITHOUT
PRIOR NOTICE. UNDER NO
CIRCUMSTANCES SHALL SENDO BE
RESPONSIBLE FOR ANY LOSS OF DATA
OR INCOME OR ANY SPECIAL,
INCIDENTAL, CONSEQUENTIAL OR
INDIRECT DAMAGES HOWSOEVER
CAUSED.

Export Information

The product is subject to the United States
Export Administration Regulations.
Diversion contrary to U.S. law is prohibited.
You must comply with all applicable export
laws, restrictions and regulations of the
United States or foreign agencies or
authorities, and shall not export, or transfer
for the purpose of re-export, this product in
violation of any such restrictions, laws or
regulations, or without all necessary
approvals. As of June 2001 under US legal
requirements, this means that the Exported
Product may not be downloaded or

2

1

otherwise exported or re-exported (i) into
Cuba, Iran, Iraq, Libya, North Korea, Sudan,
Syria, the Taliban-controlled areas of
Afghanistan or any other country subject to
U.S. trade sanctions covering the
downloaded software product, to
individuals or entities controlled by such
countries, or to nationals or residents of
such countries other than nationals who are
lawfully admitted permanent residents of
countries not subject to such sanctions; or

Copyright and Legal Information

(ii) to anyone on the U.S. Treasury
Department's list of Specially Designated
Nationals and Blocked Persons, the U.S.
Commerce Department's Denied Persons
List, or the U.S. Commerce Department's
Entity List.

For your safety

You should observe and follow the
guidelines given in this manual for the safe
and efficient use of your phone. Failure to
comply with these guidelines and
requirements may void your warranty and
may invalidate any approvals given to the
phone. Please see the Important Safety
section of this manual before you use the
phone.

phone, and may be dangerous. For
availability of approved accessories, please
check with your dealer or visit
www.sendo.com.

When you disconnect the power cord of any
accessory, grasp and pull the plug, not the
cord.

Network Services

A number of features included in this guide
are called network services. They are
services provided by wireless service
providers. Before you can take advantage
of any of these network services, you must
subscribe to these service(s) from your
home wireless service provider and obtain
instructions for their use. Some of these
network services may not be available when
roaming on a network other than your home
network.

Approved Accessories warning

Use only batteries, charger and accessories
approved by Sendo for use with this phone
model. The use of any other types may
invalidate any warranty applying to the

3

2 Your Phone

nEarpiece
oDisplay – Graphical indicators, menu options

and other information is shown here.

pLeft soft key – This key performs the function

immediately above it on the display.

qRight soft key – A long press of this key will

switch the telephone on and off. It also
performs the function immediately above it
on the display.

rQuick access key – The function of this key

will vary depending on the model of your
phone. It provides quick access to a certain
function such as SIM Toolkit or messaging.

sClear key – This erases text or takes you back

to your previous step, depending on the
context. A long press of this key takes you
back to the main screen.

2

Your Phone

tUp and down keys – Used to scroll through

menus and options.

4

2

nExternal Display - graphical indicators, time

and date are shown here.

Your Phone

oCharger connector - Insert the charger

connector here.

5

2

Your Phone

6

2

Symbol description

Main screen

Your Phone

In calls list

Battery indicator
Empty icon indicates a very weak
battery level. Solid icon indicates a
fully charged battery level

Battery charging

Signal strength indicator
No bars indicates a very weak
signal
Four bars indicates a very strong
signal

New text message

All incoming calls are diverted

Keypad locked

New voice mail message (this icon
is network dependent)

Silent mode active

Vibrate only

Alarm clock set

Shows that a call was incoming

Shows that a call was outgoing

In messages list

Indicates the messages which
have not yet been read

Indicates the messages which
have been read

Lists

In lists shows the option that is currently activated

Internet

GPRS active

GPRS inactive

Shows that a call was missed

κ Indicates the slmiley messages

which have not yet been read

ϕ Indicates the smiley messages

which have been read

GPRS active in-call

7

3 Getting started

3

Getting started

To use your phone, you must first insert the
SIM card supplied by your service provider,
and then charge the battery.

ζ Note: You cannot insert or remove the

SIM unless you remove the battery.

Removing the back cover

Press down on
the central
area at the top
of the back
cover of the
phone, and lift
the cover off.

Inserting the SIM card

Slide the SIM into place, starting with the left
edge first, making sure that the golden­coloured contacts of the card are touching
the contacts of the phone.

ζ Note: Keep all SIM cards out of small

children’s reach. The SIM card is easily
damaged by scratches or bending, so
be cautious when inserting and
removing the card.

Fitting the battery

Insert the battery into the phone, starting
with the right side first. Align the tabs on the
edge of the battery with the tabs on the
edge of the phone. Make sure the golden­coloured contacts of the battery are
touching the contacts on the phone. Push
down into place.

8

3

To remove press up on the tabs on the left
side of the battery and lift out.

ζ Note: Always turn your phone off before

you insert or remove the battery.

Charging the battery

Getting started

1 You must charge the battery for at least

12 hours before using the telephone for
the first time.

2 Allow your battery to fully discharge

occasionally before recharging it.

3 When the battery is completely

discharged it may take some time for the
battery charging icon to appear after you
have connected the charger.

If you remove your battery you will find the
phone’s label on the back portion of the
phone. This label includes information about
the phone, such as the model number.

Do not remove the phone’s label. In the
unlikely event that you ever need to make a
warranty claim or seek assistance with
respect to use of your phone, you may be
asked for this information.

Insert the connector on the charger lead into
the connector on the top left of the phone.
Plug the charger into a mains AC socket.
When charging commences, the battery
icon will change into a charger cable icon.
When the battery is fully charged, the
battery icon will reappear and you can
disconnect the charger.

The battery will normally take around 2 to 3
hours to charge.

Charging and Discharging

A new battery's full performance is achieved
only after two or three complete charge and
discharge cycles. The operation times
provided are reasonable estimates and may
be affected by network conditions, charging
and phone usage.

The battery can be charged and
discharged hundreds of times but it will
eventually wear out. When the operating
time (talk time and standby time) is
noticeably shorter than normal, it is time to
buy a new battery.

Use only batteries approved by Sendo and
recharge your battery only with the chargers
approved by Sendo. When a charger is not
in use, disconnect it from the power source.
Do not leave the battery connected after its

9

3

Getting started

battery indicator shows that the battery is
full, or for longer than a single day, since
overcharging may shorten its life. If left
unused a fully charged battery will
discharge itself over time.

If the battery is completely empty, it may
take a few minutes before you can make or
receive a call once you plug the phone into
a charger.

For better operation times, discharge the
battery from time to time by leaving your
phone switched on until it turns itself off and
the battery is fully discharged.

Do not attempt to discharge the battery by
any other means.

ζ Note: Use the battery only for its

intended purpose.

ζ Never use any charger or battery that is

damaged or worn out.

ζ Do not short circuit the battery. All

batteries can cause property damage,
injury or burns if a conductive material
such as jewellery or keys comes into
contact with the exposed terminals. The
material may complete an electrical
circuit and become quite hot. Exercise
care in handling your phone battery. For
example, avoid carrying your phone
battery loose in a pocket or bag. This
product is designed for use with
Sendo-approved batteries only. Use of
unapproved batteries may be

dangerous and may cause damage to
the battery or the phone and may void
your warranty.

ζ Leaving the battery in hot or cold places,

such as in a closed car in summer or
winter conditions, may reduce the
capacity and lifetime of the battery.
Always try to keep the battery between
59 F and 77 F (15° C and 25° C). A
phone with a battery that has been
exposed to temperature extremes may
temporarily not work, even when the
battery is fully charged.

Dispose of the battery properly. Comply
with all local laws or regulations in disposing
of your battery. Do not dispose of batteries
in a fire.

Powering up/down

To switch the phone on, press . If the
phone asks for a PIN code: Enter the code
that is supplied with the SIM card. The code
will be displayed as asterisks.
When complete, press
seconds while the phone searches for the
network. Once the network has been found,
the main screen appears and your phone is
ready to be used. The main screen shows
the network name and two icons giving the
signal strength (top right) and battery level
(top left).

To switch the phone off, press and hold

.

, OK. Wait a few

10

4

4 Making a call

Dialling a number

1 Key in the area code and number that

you want to call then press

Making a call

dial.

To delete the entire number and return to the
main screen, press and hold

2 To end the call, press

Making an international call

1 Press and hold 0 until the plus sign "+"

is displayed. This replaces the
international access code.

2 Enter the country code, area code, and

phone number.

3 Press

, Call to dial.

Making an emergency call

1 Enter 999 (or the local emergency

number).

, Call to

χ.

, End.

Making calls from the contact list

1 Press ; from the main screen, you can

also press

Search option.

2 Type in the first letters of the name or

scroll and find the one that you want.

3 Press

, Contacts then select the

, Call to dial.

Speed dialling

Allows you to dial a number simply by
pressing and holding the assigned key from
the main screen.

To assign a contact list entry to a key:

Press
scroll to the appropriate entry. Press and
hold one of the keys
number appears on the left of the screen
beside the name. This indicates that the
speed dial is successfully assigned.

; to enter the contacts list and

2 to 9 until the key

2 Press

ζ Warning:The phone must be switched

, Call to dial.

on, open, properly charged and used in
a service area with adequate signal
strength to make an emergency call.
Emergency calls also may not be
possible when certain network services
or phone features are in use. Do not rely
on your wireless phone as your only
method of emergency communications.

ζ Note: 1 is normally reserved for

voicemail.

Making calls using speed dial

1 Press and hold the number key assigned

to the contact you want to call.

Making a call from the calls list

The phone stores a list of your recent
incoming, outgoing and missed calls.

The list stores up to 30 entries.

11

An icon on the left of the screen indicates the
type of call:

Incoming call
Missed call
Outgoing call

To dial a number from the redial/calls list:

4

Making a call

Press
the one that you want and press

: to access the list. Scroll and find

, Call to

dial.

Adjusting the volume

The earpiece volume may be adjusted
during a conversation. Press
the speech louder and

; to make it

quieter.

: to make

12

5

5 Answering a call

To answer a call the phone must be open, to accept a call press , Accept. To reject a call,
press
you open the phone. For more information please see the Active flip answer section in the
Settings chapter.

, Reject. You can set up your phone so that any call is automatically answered when

Answering a call

ζ Note: If you can’t answer a call, but you

Call waiting

This feature means you are informed of a
second incoming call by an audible melody
in the earpiece.

ζ Note: Please refer to the Services

Press

Press
hold and activate the second call.

To end the active call and return to the held
call, press

To switch between calls, press

Options and then select the Swap option.

don’t want to reject it, press
silence the ringtone.

chapter of this guide for more
information on how to activate call
waiting.

, Reject to reject the second call.
, Accept to put the current call on

, End.

; to

,

In-call options

When you are in a call, you can press ,

Options. These could be:

Contacts

Gives you access to the contact list.

Hold/Unhold

Puts the active call on hold/reactivates the
held call.

Mute/Unmute

Switches the microphone off/on.

Send message

Allows you to send a text message.

SIMToolkit

Gives you access to the SIM Toolkit.

Swap

Swaps between the current call and the
call on hold.

End all

Ends all calls.

ζ Note: Your network may not support call

waiting or may require you to subscribe
to this feature. If you do not have call
waiting or are roaming on another
network, accepting a second call will
end the first call. You will not be able to
switch.

13

6 Using the contact list

6

Using the contact list

You can store up to 500 names and numbers
in the contact list on your phone.

ζ Note: You can choose to store contacts

on your SIM, but the number of contacts
you can store will vary. Check with your
Service Provider.

To quickly access your contact list entries,
press

; from the main screen.

Storing a name and number

1 Press , Contacts from the main

screen.

2 Use the up and down keys

to scroll to the Add new option, then
press

3 Enter the area code and phone number,

then press

4 Enter the name you wish to store in the

contact list, then press
keypad as explained in the table in the
Messages section to enter the characters
and to switch between lower case, upper
case, and numeric modes.

5 Enter the chat name that you wish to

assign to the contact.

ζ Note: Select Memory from the main

, Select.

, OK.

Contacts screen to see how much
storage space your current contact list is
using.

: and ;

, OK. Use the

Correcting an entry

Pressing χ deletes the character
immediately to the left of the cursor.
Pressing and holding
text that you have entered.

χ deletes all of the

Finding a contact

1 Press Contacts from the main screen.

2 Select Search and then press Select.

3 Use the

contact you want.

You can Call the contact directly from here
or view the contact list options.

ζ Note: You can check your phone

number by selecting My number from
the main menu.

: and ; keys to find the

Copy contacts

Use this option to copy all the contacts
that are stored on your SIM onto your
phone.

ζ Note: This option is only available when

the default is set to phone.

Default

Select this to specify whether to use the
names and numbers on your phone as
your default contact list or the names and
numbers on your SIM. Remember that you
can store up to 500 contacts on your
phone!

14

6

Service numbers

Your service provider may have pre­programmed some useful numbers into
your SIM card. These numbers normally
give access to special services. For more
information contact your service provider.

Using the contact list

1 Press

δ, Contacts to display the

contact list menu, scroll using

2 Scroll to the Service no. option, then

press

ζ Note: This option is only displayed if

γ, Select.

your service provider supports service
numbers.

Contact list options

When you have selected a name you can
open a list of options by pressing

Options:

default contact list you have selected on
the main menu.

Chat Details

View chat details for this contact.

Delete

Delete this contact.

: ;.

,

Send message

Send a text message directly to this
contact.

Chat

Initiate a chat with this contact.

Change

Change the details for this contact.

Details

View the details for this contact.

Copy to SIM/Copy to phone

Copy your contact details from your SIM to
your phone or from your phone to your
SIM. This menu option depends on the

15

7 Menu navigation

To enter the main menu, press , Menu from the main screen.

7

Menu navigation

Scrolling

You can scroll from one menu to another
using the Up and Down keys
When you find the menu that you are looking
for, press
back or

, Select to go in. Press End,

χ to return to the previous level.

: and ;.

SIM Toolkit

Your service provider may offer some
special services or applications. The name
of the menu may change to indicate the type
of service, for example “Information”.

For more details, please contact your
service provider.

Shortcuts

To lock/unlock the keypad, press , then

∗ from the main screen. The locked

symbol, is displayed on the main screen
when the phone is locked.

To enter a pause while dialing press and

 until the letter p appears. This will

hold
insert a pause of 3 seconds.

To enter/exit silent mode press

 from the main screen. The silent

symbol, is displayed on the main screen
when the phone is in silent mode.

ζ Note: If the vibrator is set to on, the

phone will still vibrate whilst in silent
mode.

 then

16

8

8 Messages

ζ Note: The contents of this menu may

vary by network operator. Please review

Messages

your phones menu to determine the
menu items and features available on
your phone.

Calling your voice mail

When you have a new message in your
voice mailbox, your phone displays either
the voice mail icon in the main screen or
a text message sent from the network. This
depends on your service provider.

Note: Voice mail is a network service
provided by your service provider. You may
have to subscribe to this service. This
service may not be available when roaming.

Press and hold
the voice mailbox number, enter it and press

, Call. The number can be obtained

from your service provider.

Alternatively, choose Voice mail from the
Messages menu and press Select

Broadcast

Your service provider may offer Cell
Broadcast messages. This could be
information on the traffic, weather, events, or
local information which is broadcast by the
network to all mobiles in a specific area.
When you activate this feature, you may
receive messages about the selected topic.
Contact your service provider for more
details.

1. If the phone asks for

.

ζ Note: This is a network service which

may not always be available. Check with
your service provider.

Reading a text message

When you receive a text message, the
envelope icon is displayed at the top of
the main screen.

1 Press

message directly from the main screen.

2 To read old messages select Read from

the Messages menu.

3 Select the message using the

; keys and then press

4 The message is displayed including any

pictures, animations or sounds. Use the
up and down keys
through the message.

5 Press

following message options:

Delete

Removes the message.

ζ Note: You can delete all the messages

Chat

Initiates a chat session.

Reply

Sends a text message to the sender.

, Read to display the new

: and

 Options to access the

you have read by selecting Delete all
read from the main Messages menu.

Select.

: and ; to scroll

17

8

Messages

Call

Calls the sender (or, if there is a number in
quotes in the message, this number is
called instead).

Save no.

Adds the sender’s phone number to your
contact list.

Save picture

Saves a picture which appears in the
incoming message to your phone. The
picture is stored under pictures in the Extras
menu.

ζ Note: This option is only displayed if a

picture is included in the message.

Save ringtone

Saves a ringtone which has been sent with
the incoming message to your phone.

ζ Note: This option is only displayed if a

ringtone is included in the message.

Time/date

Displays the date and time of the
message.

Forward

Sends the message to someone else.

Sending a text message

You can send text messages to any other
compatible phone.

ζ Note: There is no restriction on the

length of the text messages you send,
but longer text messages could cost
more than the standard cost quoted by
your service provider.

1 Enter the Messages menu and select the

Send option.

2 Type in a new message or select a

message from a list of saved messages.

ζ Note: You can save messages you send

to others in your Inbox, but you must
select Save before you send the
message.

3 When you have entered the text, press

, Send.

4 Enter the destination phone number, or

press
from your contact list.

5 Press

ζ Note: If you reply to a message, you do

, Contacts and select a name

, Send to send the message.

not have to re-enter the number. This is
done automatically.

18

8

Sending pictures, animations, ringtones
and more

Messages

You can send pictures, sounds, animations,
ringtones and contacts in your messages to
compatible phones. From the message
screen, select Options
relevant option:

Add picture

Use the
picture to insert into the message from the
list. The picture is displayed, now press

Add. The picture is added to your message.

Add animation

Select the animation to insert into the
message from the list. Press Add.

Add contact

Select the contact details to insert into the
message from the list. Press Select.

Add ringtone

Select the ringtone to insert into the
message from the list. Press Add.

: and ; keys to select the

 and select the

Center number

Allows you to enter or change the service
center number for text messaging.

Voice mail

Allows you to enter or change your voice
mail number.

Characters

Allows you to choose whether you want to
enter text in GSM (Latin characters) or
Unicode (Non Latin characters) mode.
Unicode characters take up more room on
your phone so the length of your text
messages is restricted to half the usual
number of characters.

Chat

Sendo chat allows you to send messages to
another user, with a compatible GSM
phone, and view both sent and received
SMS messages for chat participants on a
convenient Chat screen.

Add sounds

Select the sound to insert into the message
from the list. Press Add.

Message settings

This menu offers 4 options:

Status report

Allows you to set whether or not you want
to be informed when your correspondent
has received your text message.

Starting a chat session

Enter the Messages menu and select Chat.

Enter your chat name on the My chat name
screen (this screen will not appear if you
have already created a chat name).

Now enter the number of the person you
want to chat to, or alternatively you can
press
list.

19

, Contacts to go into the contact

8

Messages

Enter his/her chat name on the Enter chat
name screen (this screen will not appear if
you have already created a chat name for
this person).

Editing a chat name

You can edit a chat name for a contact by
selecting the desired name in the contact
list and pressing

, Options. Select the

Change option and edit the chat name.

You can edit your chat name by selecting
My number from the Contacts menu. Select
the Consult option and then press

,

Options. Select the change option and edit

the chat name.

Initiating a chat

To send a chat message enter the text in the
chat editor field and then press

, Send.

The sent text will then appear in the chat
history field and is sent to the other chat
participant as a standard SMS message.

Chat options

Press , Options from the Chat screen to
view the chat options.

You have three options:

Swap

Changes the active area between the text
entry field and the chat history field.

Font size

Select between normal and small font on
the Chat screen.

Exit

Exit the chat session.

Predictive Text Input

To save time when you are writing a text
message, your phone has a built-in
dictionary feature which uses the letters that
you are typing to complete the word.

This input method allows you to simply
press each key once. For example, to write
the name "Ross", press

7, then 7 just once each.

The word may change as you type, but don’t
worry about what is on the screen until you
have finished the word. Sometimes different
words share the same sequence of key
presses. If the finished word is wrong, press

0 to scroll through other possibilities. If

the word that you are looking for is still not
there, press
text mode to

∗ repeatedly to change the

α and enter the word again.

After you have completed a word, press the
space key
and hold

 to enter the next word. Press

 to pick a symbol to insert from

the character table.

Some intelligent punctuation (including full
stops, hyphens and apostrophes) are also
available on

1. The punctuation mark is

completed when you enter the next
keystroke.

7, then 6, then

20

8

Changing the editing mode

The current editing mode is indicated at the

Messages

bottom of the screen by one of these icons:

α Lower case text mode
β Upper case text mode
θ Numeric mode
η T9 Text Input (lower case)
ι T9 Text Input (upper case)

You can switch among upper case, lower
case, and numeric modes by repeatedly
pressing

∗. You can switch to predictive

T9 Text Input by repeatedly pressing
These are the characters that come on to
the screen when you press the numeric
keypad. They are featured in the table
below:

Key List of characters available

1 1 . , @ ‘ ? ! " : ; ¿ ¡
2 a b c 2 à ä å æ ç
3 d e f 3 é è
4 g h i 4 ì
5j k l 5
6 m n o 6 ñ ò ö ø
7 p q r s 7 ß
8 t u v 8 ü ù
9 w x y z 9
0 0 + - * / < > ( ) = _

#

Space # $ £

¥ % &

∗.

Example: To enter the name "Ross" when
you are in lower case mode:

Press

Press

∗ to enter upper case mode,

7 three times, to display "R", you

will then return to lower case mode.

Press

Press

Then press

6 three times, to display "o".

7 four times, to display "s".

7 four times, to display "s".

Entering symbols

A long press on  displays a table
showing all the symbols available to you.

Scroll down the table to display more
symbols.

.,-!?@():
&‘ " \ /_[ ];
$%+* =~<>#

£¥e

ÿŸ¿ìà äæçË
йиДЕЙтсЖ
123456789

To enter a symbol:

1 Using the

row containing the symbol you want.

2 Press the numeric key (

reach the symbol you want.

¤

`

À´ ª §

?

: and ; keys, scroll to the

1 to 9) to

To enter two characters on the same key,
enter the first one and then wait for the
cursor to reappear before entering the
second.

21

9 Internet menu

9

Internet menu

To access the Internet menu, select Internet
from the main menu. The following menu
options are available:

Home

Select this to go to your homepage.

ζ Note: If there is no default homepage

defined on your phone, use the
Homepage option on the Settings menu
to enter your preferred default.

Bookmarks

Select this to store the addresses of your
favourite websites, so that you can access
them quickly.

Settings

Select this to enter all the information you
need to connect to the internet.

ζ Note: Your phone may already have all

the settings required to use the internet.
If not you must enter the settings
required before you can start browsing.
See the Creating a New Profile section
later in this chapter.

Options

Select this to set general defaults for using
the internet.

Connecting to an Internet page

To begin browsing the internet:

 Select the Homepage option and press

Select, or

 Select Bookmarks, choose the relevant

bookmark using the
and press Select.

: and ; keys

In browser options

While you are using the internet, press

Options to access the following menu:

Back

Moves back to the last screen visited.

Forward

Moves forward to a screen you have
previously visited in the session.

Reload

This reloads the page you are currently
using. Any updates to the page are
displayed.

Homepage

Returns you to the homepage.

Bookmarks

To view your list of bookmarks.

Actions

This option on the menu will change
depending on the website you are
viewing. For example, if there is a search
option on the page, this item in the menu
could be search.

Enter URL

Enter a new URL to display.

Add to Bookmarks

Select this to add a new bookmark to your
list.

22

9

Security menu

To set up secure connections when you
are using certain internet services, you
need to have certificates saved in your

Internet menu

phone. You can download certificates
from websites or receive them from your
service provider. Use this menu to
manage certificates.

Empty cache

Select this to delete all of the internet
history on the browser.

Exit WAP

Closes the WAP session and returns to the
main Internet menu.

Configuring your homepage

To specify your homepage select Settings
from the Internet menu. Use the

; keys to select the profile this home

page is for. Select Change and press

Select. Now select Homepage and press
Select.

Enter the URL (web address) and press

, OK. The homepage is saved. This

page is displayed every time you connect to
the internet, when using this profile.

: and

Bookmarks

Use the Bookmarks menu to save up to 5
WAP addresses, providing you with quick
access to your favourite sites.

There are two ways to create a bookmark:

Creating a bookmark from the Internet menu

Select the Bookmarks option from the

Internet menu. Select one of the Bookmark
1-5 options using the

then press

, Select. Enter the Name and

: and

web Address and press

;

, OK.

keys and

The name now appears in your list of
bookmarks.

Editing and deleting a bookmark

To edit a bookmark

Select the Bookmarks option from the

Internet menu. Select the bookmark to edit

using the

: and

Select. Select Change and press
Select. Change the name or URL and then

press

, OK.

The bookmark is updated.

;

keys and press ,

,

ζ Note: Some service providers do not

allow users to specify their own
homepage. Contact your service
provider for more details.

To delete a bookmark

Select the Bookmarks option from the

Internet menu. Use the

: and ; keys to

select the bookmark to delete and press

, Select. Select Delete and press ,

Select. Press OK to confirm.

The bookmark is deleted.

23

9

Internet menu

Settings

The internet settings which you enter are
grouped into profiles. A profile is a collection
of settings which allows you to access the
internet. You can create up to 3 connection
profiles on your phone.

ζ Note: You can obtain all the information

you need to connect to the internet from
your service provider. Different service
providers will require different types of
information.

Creating a new profile

Select Settings from the Internet main menu
and press Select. Use the
keys to select one of the Profiles 1-3 and
press Select.

Name

Use this to enter a name for the profile.

Homepage

Use this to enter the URL of your
homepage.

Connection Type

Select whether to use a GSM or GPRS
connection. To use GPRS, you must have
a GPRS subscription. Please check with
your service provider.

You must enter different settings
depending on which one you are using.

Connection setup

Select Dial up number to enter the dial up
number to use. Select Dial type to specify

: and ;

whether you want to use an Analog or an
ISDN connection. Press

, OK to save

your selection.

Username

Select this to enter your username.

Password

Select this to enter a password to log on to
the external data network. Enter your
password and press

, OK to save.

Gateway

Select this to set Security on or off, enter
an IP address, a Session Type, a Site

username and a Site password.

ζ Note: An IP address is made up of 4

groups of numbers (maximum of 3
numbers per group). If any of the groups
only has 1 or 2 numbers then you must
enter a zero, or zeros, ahead of the
existing numbers to make the group up
to 3. You can get your IP address from
your service provider.

Timeout

Enter the number of minutes of inactivity
after which your connection to the internet
should be ended.

ζ Note: Some of these settings may not be

required for your network. Contact your
Service Provider for required Internet
connection information.

24

9

Setting a default profile

Internet menu

Select a profile from the list using the

: keys. Press Select and choose

and

Activate, press Select. This profile is used

every time you connect to the internet until
you activate another profile.

Options

Use the options to define general internet
defaults.

Trusted certificates

To set up secure connections when you
are using certain internet services, you
need to have certificates saved in your
phone. You can download certificates
from websites or receive them from your
service provider.

Empty Cache

Select this to delete all of the internet
history on the browser.

;

25

10 Sounds

10

Sounds

This menu allows you to set the various
tunes that the phone plays when you receive
a call or a new text message, or some other
event occurs.

Your phone already contains a variety of
tones (including polyphonic ringtones), but
there is also space for extra ringtones that
you download or receive.

Ringer

Select this option to set the ringtone for
incoming calls by choosing from a list of
default and downloaded ringtones.

Melodies

Select this option to display a list of
ringtones which you have received via
messages or have downloaded. The
number of ringtones you can store depends
on their size.

ζ Note: You can only select the incoming

ringtone from the Ringer menu.

Receiving a ringtone

If you have received a ringtone, press

Options from the message screen

,

overwrite an existing ringtone in the
custom ringer list.

Volume

Select this option to change the volume
setting for the incoming ringtones.

Key Tones

This menu allows you to set the type of
keypad tones that you would like to hear
when pressing the keys.

You have three options:

Off

No sound emitted upon a key press.

On

Short, low volume tone.

DTMF

These are standard tones, as used in
touch tone phones. Each number has its
own specific tone.

On/Off melody

The phone can play a melody whenever you
switch it on or off. Select this to switch this
feature on or off.

ζ Note: It is only possible to save a certain

number of extra ringtones which you
have received as a message or
downloaded, depending on their size.
To save new ringtones you must

Flip melody

The phone can play a melody whenever you
open or close the flip. Select this to switch
this feature on or off.

26

10

Sounds

Vibrator

Select this menu to set the vibrator for
incoming calls or text messages.

You have three options:

Off

Deactivates the vibrator function.

On

Sets the phone to vibrate for an incoming
call or text message.

Vibrate then ring

Sets the phone to vibrate for a few
seconds before the phone starts to ring.

ζ Note: This option is not available on all

models. None of the vibrator settings
affects any of the sounds settings.

Events

This option allows you to set the alert sounds
to on or off for the following options:

New message • New broadcast • Low
battery

This is only available with certain
subscriptions.

ζ Note: Alert sounds can be applied only

to those services supported by your
carrier. When roaming certain services
may not be supported.

27

11 Extras

11

Extras

Tenpin

Go into the Extras
menu and select

Games followed by
Tenpin.

The aim of the game
is to knock as many
of the pins down as
possible.

To play the game
press
The game is played over 10 frames and in
each frame you have two attempts to knock
down all of the pins.

You can position the ball on the lane by
pressing
lane.

To bowl the ball straight press
Swing bar is positioned in the center of the
bowling ball.

To bowl at an angle press
Swing bar is to the left or right of the bowling
ball.

Try to get the top score of 300 and enter
your name on the Hi-score table!

To enter your name use the
keys to scroll through the alphabet. Press

4 to move to the next letter and 6 to

move back. As soon as you have entered
your name press
score table. Press OK again to return to the
game menu.

, New and the game will begin.

4 or 6 to move across the

5 when the

5 when the

2 and

, OK to see the Hi-

8

Splat

Go to the Extras
menu and select

Games followed

by Splat. To start
the game press
, New. You
will start on level 1.
When you are
ready to play,
press any key.

The object of the game is to stop the moles
from digging up your garden. You will see a
3x3 grid of mole holes; when you see a mole
peep through the hole, hit it by pressing the
appropriate
a mole appears in the middle hole, press

5 because it is positioned in the middle of

1 to 9 keys.

the

Points are awarded for each mole hit. Watch
out for surrender flags, if you hit a mole that
has surrendered, points will be deducted
from your score. Your score and the game
status are shown at the bottom of the
display. The game may be paused by
pressing the

At the end of the game you will receive a
bonus according to your accuracy. Attain
70% or more accuracy to progress to the
next level.

The game ends when you fail to progress to
the next level or you reach the final level.
You may be able to enter your name on the

1 to 9 key. For example, if

χ key.

28

11

Extras

keypad and select

KombatClub

Go to the Extras menu and select Games
followed by KombatClub.

KombatClub is a two-player SMS fighting
game set in a fictitious dark and dirty future.
Challenge your friends to an all-out, 5 round
‘mean streets’ bout with whatever weapons
come to hand.

Creating your profile

Before playing for the first time you must
create your profile. Use the
keys and select Options. Use the

; keys and select Profile. Press  to

enter the menu. Select Edit Name and press
the
the keypad followed by

Select your preference of character by
using the

Character? Press

Choose your character using the
keys and press

Select
menu.

You will start the game with the following
items:

hi-score table. Type your name using the

, OK when finished.

: and ;

: and

 key again. Enter your name using



OK.

:; keys and select

 to enter the menu.

:;

 to confirm.

, Back to return to the previous

A visit downtown

From the main
menu select

Downtown and

press

.

Move around
the downtown
area by using

:;

the
keys and Press

 to enter.

χ key can be used to go back to the

The
previous menu.

The Pawnbroker’s

Here you can choose from a selection of
new weapons and protective wear. Spend
your money wisely. Equipment can also be
sold to recoup losses but you will not get a
very good price.

The Red Lion

The Red Lion is the busiest public house in
town. Here you can review your
achievements and replay your saved bouts.

The Wall of Fame

Hi-scores and a league table of results will
be written onto the Wall of Fame in graffiti.

 A stick and hubcap
 Bandana
 Anorak
 Slippers
 250 in cash

29

11

Extras

The Dojo

It is possible to
meet some of the
world's most
renowned
instructors and
tutors in the dojo.
In exchange for
some cash you
may improve your

health (top left),
strength (top right) or combat (bottom left)
and defence (bottom right) skills.

How to challenge another player

From the game menu select Challenge and
press
select Phone Number and press

. If you want to play a friend,

 OK.

Enter the mobile telephone number of the
player you wish to challenge and press



OK. If you want to play against the server,

select the server name from the list and
press

 OK.

Each bout of combat consists of a series of
five moves. For each move there is a choice
of high, medium or low attack and defence
positions. Each player chooses five attack
and defence moves.

Enter your desired attack position using the

:; keys and press  to confirm your

selection. When you have entered your five
attack moves select Accept and press

.

Repeat this to enter your desired defence
positions. If you have more than one type of
equipment available you will be asked to
choose which equipment to use for this
bout. To send the challenge select Yes and
press

.

Accepting a challenge

If you receive a challenge from another
player the Messages option will appear in
the main game menu. Select Messages and
press

 to continue.

A list of outstanding challenges will be
shown. Use the
player and press

:; keys to select the

. Select Accept if you

wish to take up the challenge or Decline if
you do not. Selecting Replay later will return
you to the main game menu.

If you choose to accept the challenge enter
your five attack and defence moves using
the same method as challenging another
player.

The bout of combat

Once both
players have
chosen their
moves the fight
will commence.
Each player's
remaining health
is shown at the
bottom of the
display. When the

bout has finished the results are displayed.

30

11

Extras

at the end of the game. The winner will
receive 200 in cash. If the game is drawn,
each player will receive 50 in cash.

ζ Tip: You can save bouts to watch again

Cash is awarded for each successful hit and

It is possible to send pictures in text
messages, or assign pictures to items in the
main menu, the idle screen, screen saver
and contacts in the phone book.

Receiving a picture

later and you can also save your best
opponents as favourites so that you can
easily challenge them again.

Pictures and logos for your phone can be
obtained from a wide number of sources.
When you have received your picture "1 new

Playing against a server

For the two player games (KombatClub) you
can play against a server, or use a server to
match you with other Sendo users. To add a
server use the

Options and then use the

: and ; keys to select

: and ; keys

to select Server. Select Add, enter the
server name and press
server number and press

. Enter the

 OK. The

game works in exactly the same way as
when you play against your friends.

picture" is displayed. To view the picture
press
press

, View. To accept the picture
, Save.

The picture list menu will appear. Highlight
a position to save the picture and press

, Select. Enter a name for the picture

using the keypad and press

, OK.

Managing your pictures

Go to the Extras menu followed by Pictures,
and press

, Select.

ζ Note: This feature may not be available

in all areas or on all networks. Your
phone may have been pre-programmed
with server details. If not, please check
with your service provider or see

www.sendo.com/gameserver

for

relevant server details.

Select Options to change game options
such as sound, vibrate mode or start a new
game.

Customizing your telephone

You can view the pictures by pressing

View. Use the

: and

; keys to view all

pictures in turn.

Use the
and press

:; keys to choose a picture

, Options. The following

options are displayed:

Send

To send the picture in a text message.

Assign

Used to assign the selected picture to, for
example, a menu or contact.

31

,

11

Extras

Unassign

Removes the association of the selected
picture with an item.

Unassign all

Removes the association of all pictures to
any items. Press

, OK to confirm.

Memory

Displays the amount of remaining
memory.

Assigning a picture

From the above menu select Assign and
press Select.

From the menu that follows it is possible to
assign a picture to any main menu item, the
idle screen, screensaver or a contact in your
contacts list. Make your choice using the

:; keys and press , Select.

If you select the main menu option a new
sub-menu will be displayed. Select the
name of the menu you would like to assign
the picture to using the method described
above. To display pictures in the main
menu, animations must be set to off.

Sending a picture

From the Extras menu, select Animations.
Select the animation to include in a
message using the

; and : keys and

press Options.

Select Send and press Select.

Now enter the phone number, or select a
contact.

ζ Tip: To view the clock when a picture is

assigned to the idle screen press the

χ key.

Animations

There a number of predefined animations
stored on your phone which you can add to
messages.

32

12

12 Settings

ζ Note: The contents of this menu may

Settings

Languages

This menu allows you to change the
language on the phone.

Time/Date

Select this to set the time and date on your
phone.

Time format

Use this to choose whether to display the
time in AM/PM or 24hr format.

Set time

Go to Set time and press

Enter the time and press
will be stored.

Set date

Go to Set date and press

Enter the date and press
will be stored.

vary by network operator. Please review
your phone’s menu to determine the
menu items and features available on
your phone.

, Select.

, OK. The time

, Select.

, OK. The date

from the network, or select Confirm to check
the time and date from the network before
any update.

ζ Note:The availability of this service will

vary, please check with your service
provider.

Display clock

Turn the time display on the external and
internal screen on or off.

Alarm

You can use your phone as an alarm clock.

Enter the Settings menu and press

Alarm. Set the alarm to On and enter the

time when you require the phone to ring.
When it rings press

, Off to switch it off, or
, Snooze to stop the alarm for ten

minutes. The alarm will then sound again.

ζ Note: The alarm will sound even if the

phone is switched off. The phone will
power on but you will not be able to
receive or make calls. Once the alarm
finishes the phone will switch off.

,

Auto update

You can update the time and date
automatically from the network. Select On to
use the time and date from the network,
select Off to never use the time and date

Screensaver

A screensaver is a picture that is displayed
when the phone has been idle for a certain
amount of time. It is possible to turn this on

33

12

Settings

or off, select the delay before it becomes
active and change the picture.

When the screensaver is displayed, press

χ to return to normal display and use the

phone.

Call handling

Select this to set defaults for the way in
which you deal with incoming calls.

Active flip

When active flip is activated, all incoming
calls are accepted automatically when you
open the phone. Closing the phone ends a
call.

Auto redial

When auto redial is activated, the phone will
automatically redial a number when the call
attempt fails. If the other user’s phone is
busy, the phone will wait a few seconds
before each attempt, and then beep when it
succeeds.

Auto answer

This function is only applicable when certain
hands-free accessories (e.g. a personal
hands-free headset) are connected to the
phone. When you receive an incoming call
with this feature activated, the phone rings
three times before automatically accepting
the call.

Any key answer

When this function is activated, you can
answer an incoming call by pressing any
key, except

, Reject.

Security

Your PIN (Personal Identity Number) code is
a code that you can use to protect your
phone from unwanted users. This is the
number that the phone asks for at switch on.

PIN Code:

1 Activate PIN entry requirement at switch

on (if your SIM card supports this).

2 Deactivate PIN entry requirement at

switch on (if your SIM card supports this).

3 Change PIN.

4 Change PIN2.

Some network services require a separate
security code. This code is the PIN2. This
menu allows you to change the PIN2 code
that the mobile asks for when using certain
features. To activate the PIN code
requirement or change the PIN code, you
need to enter the current PIN code.

If you don’t know your PIN code, contact
your service provider.

ζ Note: If you enter the wrong PIN code

three times, the SIM card is locked. You
must contact your service provider for
further instructions.

34

12

Settings

Display

Select this to set defaults for the way
information is displayed on your phone.

External

Use this to select the type of display you
want on your phones external screen ­choose from simple or advanced mode.

Backlight

You can specify default times and
brightness levels for the backlight on the
phone.

ζ Note: The backlight timer settings do not

affect the backlight settings for WAP and
games.

Themes

Select this to choose the colour scheme to
be used throughout all your phone’s menus.

35

13 Services

13

Services

Commands

This menu allows you to send special
commands to the network to get specific
information. This could be information such
as the time and date, your own phone
number, or the amount of credit remaining
on your SIM card. The commands, and
whether this feature is available, can be
obtained from your service provider. You
can store the number of the command and
a name. Once stored, scroll to the command
and press
information from the network.

γ, Send to get the required

Network sel. (selection)

This menu allows you to choose how the
phone searches for the network.

Mode

Automatic

Sets the search mode to automatic. The
phone searches all available networks
and automatically selects one.

Manual

Sets the search mode to manual. The
phone searches all available networks
and, when finished, displays a list of all the
networks found. You can scroll up and
down with
that you wish to use. Once you select a
network, your phone will always try to
select this network. Network selection
stays manual until you switch to automatic
mode.

: ; to select the network

ζ Note: The ability to select alternative

networks will depend on the service, or
roaming, agreement of your service
provider.

Search

Searches for and then displays all
available networks. If you are in manual
mode then the selected network will
become your default network.

Send number

This menu allows you to select whether you
hide your identity or not when you call
someone.

There are three options:

Network

Setting returns to Network default setting.

On

Your telephone number is sent to your
correspondent when you call.

Off

Your telephone number is not sent to your
correspondent when you call.

Cost/timers

This menu contains all information on the
amount of time you have spent on calls.

This menu offers the following options:

Outgoing

Displays the total time that you have spent
on your phone on outgoing calls.

36

13

Services

Incoming

Displays the total time that you have spent
on your phone on incoming calls.

ζ Note: The actual time invoiced by your

service provider may vary depending on
network features to which you
subscribe, rounding off, taxes and other
fees and charges.

GPRS data

This menu option is only displayed if you
are using a GPRS connection. Select this
to display the amount of time which has
been spent using GPRS services.

ζ Note: The actual time invoiced for calls

and services by your service provider
may vary, depending upon network
features, rounding-off for billing and
taxes and so forth.

Divert

This network feature allows you to divert
your incoming calls to your voice mailbox or
to another number.

Unreachable

When activated, calls will be diverted if
your phone is off or if you are out of
coverage.

All conditional

When activated, the calls which you have
specified here are diverted. Select voice,
fax, data or all calls.

All calls

When activated, all of your incoming calls
will be diverted. For each of the above,
you can: Check, activate or cancel the
service.

Call waiting

This menu allows you to activate or
deactivate the call waiting feature. For more
information on Call waiting, please see the
Answering a call section of this guide.

ζ Note: Your network may not support all

of these features. Any unsupported
features will not be shown in the menu.

This menu offers four options:

If busy

When activated, calls will be diverted if
you are already in a call.

If no answer

When activated, calls will be diverted if
you do not answer your phone.

37

14 Troubleshooting

Problem Possible cause Possible corrective action

Phone does not power
on/does not charge

Delay in phone powering on No action required. Your 550 phone may take a few

seconds to power up, this is normal.

Battery empty Fully charge the battery and then press .

Charge for 2 hours. Don’t worry if the battery icon
does not change immediately.

Disconnect and try again.

Leave battery in phone and charge for half an hour,
check whether the charging icon has appeared.

Battery contacts dirty Clean contacts on battery and phone with a dry cloth,

attach battery, wait a few seconds and press .

Charger incorrectly connected Check the main socket, and the connection to the

phone.

14

Troubleshooting

Battery How long should I charge the

battery the first time?

I don’t get as much
battery life as I
expected

“Insert SIM” is
displayed when I
switch on the phone

The PIN code is
blocked

The phone uses battery power
when it is switched on even if it
is not in a call. Making calls and
playing with the different
functions of the phone will run
down the battery faster. The
stated battery life is under
optimum conditions.

SIM card is incorrectly inserted
or missing.

SIM card is damaged or dirty Visually check the SIM and clean the contacts with a

3 incorrect entries Enter the unblocking code supplied with the SIM

12 hours continuous.

Charge the phone regularly.

Check that the SIM card is
positioned correctly. Try
again.

dry cloth. Try again.

card. If you do not have this code, contact your
service provider.

38

14

Problem Possible cause Possible corrective action

The PIN2 code is
blocked

You have entered the PIN code
incorrectly 3 times

Enter the PIN2 unblocking code supplied with the
SIM card. If you do not have this code, contact your
service provider.

“NCK Code” is

Troubleshooting

displayed on my
handset

“Blocked” is displayed
on my handset

A key on the keypad is
not working

Poor display Low temperature Move to a warmer place and let the phone warm up.

Can’t connect to
network

Can’t make/receive
calls

The handset is locked to a
network and a SIM from another
network has been placed in the
phone

The NCK code has been
entered incorrectly 10 times and
the handset has been security
disabled

Key lock on The keypad may be locked. Check the screen for the

Weak signal You may be in an area of poor coverage.

Invalid SIM card Contact your service provider.

Network not allowed Try reselecting the network. Switch off and then back

Weak signal Check that the service provider name is displayed on

Phone is switched off Press  for a few seconds.

Remove the SIM and insert the correct network SIM.
Sendo cannot supply your NCK code.
Warning: If you enter the wrong NCK code you could
block the phone.

Contact your service provider for advice. Note: The
number of incorrect entries depends on your service
provider.

symbol. Press  and ∗ in quick succession

to unlock the keypad.

on.

the screen. If not, try to reconnect to the network.

Battery is low Phone can power down if the battery is very low.

Check the number Use the full area code and country code in the

Call key not pressed After dialing the number you must press , Call.

Network is busy If you hear rapid beeps, then the network is busy.

Call barring or fixed dialing is
activated

Charge the battery.

number.

Hang up and try again.

Check the fixed dialing settings. Otherwise check the
call barring settings with your service provider.

39

Problem Possible cause Possible corrective action

Not registered with service
provider

After purchasing your phone, you may need to call
your service provider to activate the line.

14

Troubleshooting

No credit left on your prepaid
card

Low earpiece volume Low setting Press : when you are in a call to increase the

Low ringer melody Low setting Go into the Sounds menu, select Volume and

Cannot enter some
words

“Message list full” is
displayed in the main
screen

Some features do not
work

Some menus are
missing

I can only enter names
of up to 7 characters in
my contact list

Wrong entry mode Your phone has T9 text input (i.e. it guesses what

Your SIM card memory is full of
text messages, therefore you
cannot receive any more
messages.

Feature not supported by the
operator or your subscription.

There are restrictions on your
SIM card or subscription.

Your phone is in Unicode mode. Change the Characters Message Setting to GSM

Recharge your credit.

volume.

increase the setting.

words you are trying to enter). To enter a special
word press ∗ repeatedly to change to normal
multi tap mode.

Go into the Read menu of the message menu and
delete some of your messages.

Call your service provider.

Call your service provider.

mode. See the Message Settings section for more
information.

List full is displayed on
my Contacts screen

I’m having problems
using GPRS on my
phone

Contacts list full This will not cause problems using your phone, but if

Your SIM card is not GPRS
enabled

No GPRS coverage You may be in an area of poor GPRS coverage

ζ Note: For all further questions, support and service issues, please go to

www.sendo.com/support

you want to add more contacts you must delete some
existing contacts.

You need a GPRS enabled SIM card in order to use
GPRS services. Check whether the symbol is
displayed on the display screen.

40

15

15 Safety information

IMPORTANT SAFETY INFORMATION

You should observe and follow these guidelines for
the safe and efficient use of your phone. Failure to
comply with these guidelines and requirements
may void your warranty and may invalidate any
approvals given to your phone.

Safety information

Drive Safely

Do not use a hand-held telephone while driving.
Give your full attention to driving. If using a hand­held phone, pull over safely and park the vehicle in
a safe location first. Always place the phone in its
holder; do not place the phone on the passenger
seat, near an airbag or where it can break loose in
a collision or sudden stop.

Always obey local laws and regulations regarding
the use of a cellular phone in the areas where you
drive. In some areas, it is illegal to use a cellular
telephone while driving, and hands-free operation
is required in many other areas. Do not hold your
phone in your hand while driving.

Do not use a headset (such as a headset that
covers both ears) that interferes with your ability to
hear emergency vehicle sirens or the warning horns
of other vehicles. Driving safely always comes first!

Operation

Remember to follow any special regulations in force
in any area and always switch off your phone
whenever you are instructed not to use it, or when
its use may be illegal or cause interference or
danger. Most modern electronic equipment is
shielded from RF signals. However, certain
electronic equipment may not be shielded against
the RF signals from your wireless phone.

Read the user’s manual of any accessory or device
and its operation and safety instructions before
using it with your phone. Do not connect
incompatible products.

Do not use your phone if the antenna is damaged.
Replace the antenna only with one approved by the
manufacturer. Unapproved antennas or
modifications may damage your phone, degrade
its performance and violate local regulations. Do
not touch the antenna unnecessarily while a call is
in progress. Contact with the antenna affects call
quality and may cause your phone to transmit at a
higher power level than otherwise needed. Hold
your phone as you would any other phone. The
antenna should point up and over your shoulder.

The charger is compatible only with power sources
indicated on its label. Do not connect the charger to
a power source of a different voltage or frequency.
Do not use the charger outdoors or in areas where
it may become wet. Unplug the charger from the
wall socket using the body of the charger, not the
cord. Locate the cord so that it will not be tripped
over, stepped on or damaged. Do not use the
charger if it is damaged. Unplug the charger from
the wall socket before cleaning it. Use a slightly
damp cloth for cleaning, and allow the charger to
dry fully before plugging it in.

Only use accessories approved by Sendo. Using
unapproved accessories with your phone may
result in degraded performance, fire, electric shock
or injury, and may void the warranty. Please check
with your dealer for the availability of approved
accessories. Your phone is intended for use only
with chargers approved by the manufacturer. Any
other use will invalidate any approval given to your
phone and may be dangerous.

Children

Your phone is not a toy. Do not allow small children
to play with it. They could hurt themselves or others.
Children could also damage the phone or make
calls that increase your telephone bill.

41

15

Safety information

Pacemakers

Sendo recommends that a minimum separation of
20 cm ( or 6 inches) be maintained between a
wireless phone and a pacemaker to avoid potential
interference with the pacemaker. These
recommendations are consistent with the
independent research by, and recommendations
of, Wireless Technology Research. Persons with
pacemakers:

 Should always keep the phone more than 20 cm

(or 6 inches) from their pacemaker when the
phone is switched on;

 Should not carry the phone in a breast pocket;
 Should use the ear opposite the pacemaker to

minimize the potential for interference.

 If you have any reason to suspect that

interference is taking place, switch off your
phone immediately.

Hearing Aids

Some wireless phones may interfere with some
hearing aids. In the event of such interference, you
should consult your service provider.

Medical Equipment.

Operation of wireless phones may interfere with the
inadequately protected medical devices. Consult a
physician or the manufacturer of the medical
device to determine if they are adequately shielded
from external RF energy. Turn off your phone in
hospital and other health care facilities when any
regulations posted in these areas instruct you to do
so, as equipment that could be sensitive to external
RF energy may be in operation.

electronic speed control systems, air bag systems).
Check with the supplier or its representative
regarding your vehicle. You should also consult the
supplier of any equipment that has been added to
your vehicle.

Do not place your phone or any accessories in the
area over an airbag or in the airbags deployment
area. An airbag inflates with great force, and
serious injury could occur.

Using your phone in a vehicle demands special
considerations. The fitting of any accessories to a
vehicle should only be undertaken by a suitably
qualified person to ensure that vehicle systems are
not adversely affected, and that the accessory
gives optimum performance.

Only qualified personnel should service the phone,
or install the phone in a vehicle. Faulty installation or
service may be dangerous and may invalidate any
warranty that may apply to the unit.

Check regularly that all wireless phone equipment
in your vehicle is mounted and operating properly.

Do not store or carry flammable liquids, gases or
explosive materials in the same compartment as
the phone, its parts or accessories.

Switch off your phone before boarding a non­commercial aircraft or when instructed to do so on
a commercial airline. The use of wireless
telephones in an aircraft may interfere with the
operation of the aircraft and may be illegal.

Posted Areas

Turn off your phone in any area where posted
notices so require.

Vehicles

RF signals may affect improperly installed or
inadequately shielded electronic systems in motor
vehicles (e.g. electronic fuel injection systems,
electronic anti-skid (anti-lock) braking systems,

Potentially Explosive Atmospheres

Turn off your phone and do not remove its battery
when in any area with a potentially explosive
atmosphere and obey all signs and instructions. It

42

15

is rare, but your phone or its accessories could
generate sparks. Sparks in such areas could cause
an explosion or fire resulting in property damage,
bodily injury or even death. Areas with potentially
explosive atmospheres are often, but not always,
clearly marked. They include: Fuelling areas, such

Safety information

as petrol stations, below deck on boats, and fuel or
chemical transfer and storage facilities. Follow
these guidelines also when you enter areas where
fuel odours are present, such as when a gas leak
occurs in a home; areas where the air contains
chemicals or particles, such as grain, dust or metal
powders; and any other area where you would
normally be advised to turn off your vehicle engine.

Turn off your phone when at gas or petrol stations
(service station). Users are reminded of the need to
observe restrictions on the use of radio equipment
in fuel depots (fuel storage and distribution areas),
chemical plants or where blasting operations are in
progress.

Areas with a potentially explosive atmosphere are
often but not always clearly marked. They include
below deck on boats; chemical transfer or storage
facilities; vehicles using liquefied petroleum gas
(such as propane or butane); areas where the air
contains chemicals or particles, such as grain, dust
or metal powders; and any other area where you
would normally be advised to turn off your vehicle
engine.

This phone, like any wireless phone, operates using
radio signals, wireless and landline networks as
well as user-programmed functions that cannot
guarantee connection in all conditions. Do not rely
solely upon your wireless phone for emergency
communications (e.g. medical emergencies).

Remember, to make or receive any calls the phone
must be switched on and in a service area with
adequate signal strength. Emergency calls may not
be possible on all wireless phone networks or when
certain network services and/or phone features are
in use. Check with local service providers.

To make an emergency call:

1 If the phone is not on, switch it on.

ζ Note: Some networks may require that a

valid SIM card be properly inserted in
the phone.

2 Press and hold the Clear key

χ for

several seconds to ready the phone for
calls.

3 Key in the emergency number for your

present location (e.g. 911, 112 or other
official emergency number). Emergency
numbers vary by location.

4 Press the Call key.

Blasting Areas

To avoid interfering with blasting operations, turn
your phone off when in a "blasting area" or in areas
posted "turn off two-way radio". Obey all signs and
instructions.

Emergency Calls

IMPORTANT!

If certain features are in use (Key guard, Locking,
Call Restricting etc.), you may first need to turn
those features off before you can make an
emergency call.

When making an emergency call, follow all
instructions of the emergency operation and do not
hang up until requested do so.

43

15

Safety information

Servicing

Do not attempt to disassemble or repair your
phone, as you may damage the phone or injure
yourself and will void your warranty. Only qualified
personnel at an authorized service centre should
perform repairs. Your phone does not contain any
consumer serviceable parts. Make back up copies
of all data and delete security sensitive data before
sending your phone in for repair.

Back Up Data

To avoid loss of important information, remember to
make back up copies of all data regularly.

Disposal

Your battery and other components may require
precautions to be taken for safe disposal. The
battery type is indicated on the battery label. Please
follow all local and/or governmental laws and
regulations when disposing of your phone or
battery.

Care and Maintenance

Follow these care and maintenance instructions to
improve the performance and life of your phone.
Failure to follow the suggestions may invalidate
your phone’s warranty:

 Keep it and all its parts and accessories out of

small children's reach.

 Keep it dry.
 Do not use or store it in dusty or dirty areas.
 Do not attempt to take the phone apart.
 Do not drop, throw or shake it.
 Do not use soaps, chemicals, cleaning solvents,

or strong detergents to clean it. Use a moist
cloth to wipe it.

 Avoid exposing your phone to any severe

shocks, extreme (hot or cold) temperatures or
moisture.

 Keep your phone away from open flames such

as lit candles or cigarettes.

 Use only the supplied or an approved

replacement antenna. Unauthorized antennas,
modifications or attachments could damage the
phone and may violate regulations governing
radio devices. When removing the antenna,
keep it out of small children’s reach.

 If the phone, battery, or any accessory is not

working properly, take it to your nearest
qualified service facility. Back up all data before
taking your phone to a service centre as
maintenance or recovery of data is not
guaranteed. If you have any sensitive
information, please back it up and then delete it
from your phone before taking your phone to the
service centre.

44

16

16 Regulatory Compliance and SAR Statements

Mobile Manufacturers Forum statement:
Understanding SAR

To communicate with the network, mobile phones
emit low levels of radio waves (also known as
radiofrequency or ‘RF’ energy) when being used.
Governments around the world have adopted
comprehensive guidelines, developed by
independent scientific organizations, governing the
exposure to RF energy. Mobile phones are
designed to operate within these stringent limits.

What is SAR?

SAR stands for Specific Absorption Rate which is
the unit of measurement for the amount of RF
energy absorbed by the body when using a mobile
phone. Although the SAR is determined at the
highest certified power level in laboratory

Regulatory Compliance and SAR Statements

conditions, the actual SAR level of the phone while
operating can be well below this value. This is
because the phone is designed to use the minimum
power required to reach the network. Therefore, the
closer you are to a base station, the more likely it is
that the actual SAR level will be lower.

Does a lower SAR mean that a phone is safer?

No. Variations in SAR do not mean that there are
variations in safety. While there may be differences
in SAR levels among phone models, all mobile
phones must meet RF exposure guidelines.

Where can I get the SAR values for my phone?

SAR information for new model phones will be
included with the materials that come with the
mobile phone. In addition, this information will be
available from the website of your mobile phone
manufacturer.

Where can I go if I want more information?

There are several good sources of information by
government and international agencies on the
general issue of mobile phones and health:

World Health Organisation (WHO)

www.who.int/emf

U.S Food and Drug Administration

www.fda.gov/cdrh/ocd/mobilphone.html

U.K National Radiological Protection Board

www.nrpb.org.uk

The Mobile Manufacturers Forum, the international
association of mobile phone manufacturers, also
has a comprehensive website – www.mmfai.org - to
help answer consumer questions on health issues.

Sendo SAR Statement

THIS MOBILE PHONE MEETS REQUIREMENTS
FOR EXPOSURE TO RADIO FREQUENCY
ENERGY.

Your mobile phone is a radio transmitter and
receiver. It is designed and manufactured not to
exceed the limits for exposure to radio frequency
(RF) recommended by international guidelines.
These limits are part of comprehensive guidelines
and establish permitted levels of RF energy for the
general population. The guidelines were developed
by independent scientific organisations through
periodic and thorough evaluation of scientific
studies. The guidelines include a substantial safety
margin designed to assure the safety of all persons,
regardless of age and health.

The exposure standard for mobile phones employs
a unit of measurement known as the Specific
Absorption Rate, or SAR. The SAR limit
recommended by international guidelines is 2.0
Watts/kg*. Tests for SAR are conducted using
standard operating positions with the phone

45

16

Regulatory Compliance and SAR Statements

transmitting at its highest operating power level.
Although the SAR is determined at the highest
operating power level, the actual SAR of the phone
while operating normally can be well below the
maximum value. This is because the phone is
designed to operate at multiple power levels so as
to use only the power required to communicate with
the network. In general, the closer you are to a base
station, the lower the power output of the phone.

The highest SAR value for Sendo 550 model phone
when tested for use at the ear is 0.85 W/Kg

Always read and follow the operating and safety
instructions that came with your phone.

* The SAR limit for mobile phones used by the
public is 2.0 Watts/Kg (W/kg) averaged over ten
grams of body tissue.The guidelines incorporate a
substantial margin of safety to give additional
protection for the public and to account for any
variations in measurements.

Regulatory compliance

Your phone has been designed to comply with
applicable standards when used correctly in
accordance with the user instructions. Sendo GSM
900/1800 phones and accessories have been
tested and certified for compliance with the
following EC Directives and international
standards, as applicable:

European (EC) Directives

1999/5/EC (R&TTED)

89/336/EEC (EMCD)

73/23/EEC (LVD), as amended by 93/68/EEC

International Standards

IEC/UL/AS-NZ/BS EN60950 (Electrical Safety)

EN301 489-7 (EMC)

EN301 489-1 (EMC)

EN301 511 (GSM900/DCS1800)

International SAR (Human Exposure) Standards

EN50360/EN50361 (European)

IEEE Std C95.3 (USA)

ACA SAR Standard 1999 (Australia)

46

17

17 Warranty Statement

Global Warranty

Sendo International Limited (“Sendo”) warrants, subject to the exclusions and limitations set forth below, that
your cellular phone, battery and accessories (collectively “Product”) is free from defects in materials and
workmanship according to the following terms and conditions:

1. The limited warranty for the Product commences on the date of purchase and continues for a period of
one (1) year from that date. Upon request from Sendo, you, (the “Consumer”) must prove the date of the

Warranty Statement

original purchase of the Products by dated itemized receipt.

2. The limited warranty extends to the original purchaser of the Product, the Consumer, and is not assignable
or transferable to any subsequent purchaser or user.

3. The warranty extends only to Consumers who purchase the Product in the market for its intended sale.

4. During the limited warranty period, Sendo will repair, or replace, at Sendo's sole option, any defective
parts, or any parts that will not properly operate for their intended use with new or refurbished replacement
items if such repair or replacement is needed because of a malfunction or failure of the Product during
normal usage. No charge will be made to the Consumer for any such parts. Sendo will also pay for the labour
charges incurred by Sendo in repairing or replacing the defective parts. This warranty does not apply to any
damage or failure to operate caused by use of the Product other than in accordance with the instructions
contained in the User Manual, or for periodic maintenance or repair due to normal wear and tear. Sendo's
limit of liability under the limited warranty shall be the actual cash value of the Product at the time the
Consumer returns the Product for repair, determined by the price paid by the Consumer for the Product less
a reasonable amount for usage. Sendo shall not be liable for any other losses or damages. These remedies
are the Consumer's exclusive remedies for breach of warranty.

5. The warranty will be invalidated if any of the following circumstances are applicable:

a) The Product has been subject to abnormal use, abnormal conditions, improper storage, exposure to
moisture or dampness, unauthorized modifications, unauthorized connections, unauthorized repair, misuse,
neglect, abuse, accident, alteration, improper installation, or other acts which are not the fault of Sendo,
including damage caused by shipping.

b) Physical damage to the surface of the Product, including scratches or cracks in or to the outside casing
or Liquid Crystal Display, or damages caused by dropping the Product.

c) The Product has been damaged from external causes such as liquid, water, collision with an object, or
from fire, flooding, sand, dirt, windstorm, lightening, earthquake or damage from exposure to weather
conditions, an Act of God, or battery leakage, theft, blown fuse, or improper use of any electrical source,

47

damage caused by computer or internet viruses, bugs, worms, Trojan Horses, cancelbots or damage
caused by the connection to other products not recommended for interconnection by Sendo.

d) The Product has been altered or repaired by anyone other than an authorized Sendo service centre or if
it has been used with unapproved accessories or other ancillary items.

e) For adaptations or adjustments made to the Product to comply with local standards in any country other
than one for which the Product was designed and manufactured.

f) Loss or integrity of any user data stored in the Product or any storage device used in conjunction with the
Product at any time

g) The Sendo authorised service centre was not advised by the Consumer in writing of the alleged defect or
malfunction of the Product within fourteen (14) days after the expiration of the applicable limited warranty
period.

h) The Product serial number plate or the accessory data code has been removed, defaced or altered.

i) The defect or failure to operate was caused by the defective function of the cellular system or by
inadequate signal reception.

6. Any implied warranty of satisfactory quality, merchantability, or fitness for a particular purpose or use, shall
be limited to the duration of the foregoing written warranty. Otherwise, the foregoing warranty is the
Consumer’s sole and exclusive remedy and is in lieu of all other warranties, express or implied. Sendo does
not warrant uninterrupted or error free Internet or data connections. Sendo shall not be liable for special,
incidental or consequential damages, including but not limited to, loss of anticipated benefits or profits, loss
of savings or revenue, punitive damages, loss of use of the product or any associated equipment, loss of
data, cost of capital, cost of any substitute equipment or facilities, downtime, the claims of any third parties,
including customers, and injury to property, resulting from the purchase or use of the product or arising from
breach of the warranty, breach of contract, negligence, strict tort, or any other legal or equitable theory, even
if Sendo knew of the likelihood of such damages. Sendo shall not be liable for delay in rendering service
under the limited warranty, or loss of use during the period that the product is being repaired or loss of data.

17

Warranty Statement

7. Some jurisdictions do not allow limitation of how long an express or implied warranty lasts and so the one
year warranty period referred to above may not apply, to you, the Consumer. Some jurisdictions do not allow
the exclusion or limitation of incidental and consequential damages and so to the extent that such limitations
are not allowed, the above limitations or exclusions may not apply, to you, the Consumer. This limited
warranty gives the Consumer specific legal rights and the Consumer may also have other legal rights under
the legislation of some jurisdictions. These legal rights vary from jurisdiction to jurisdiction and are not
prejudiced by anything contained in this limited warranty. It also means that in some jurisdictions our
responsibility to you the Consumer may be more extensive than in other jurisdictions.

8. The Consumer shall take the following steps to make a claim under this limited warranty:

48

17

Please do not ship the Product for service without first contacting the nearest Sendo Authorised Service
Centre.

Contact information for the world-wide network of Sendo authorised service centres is available at
www.sendo.com.

If the Product qualifies for in-warranty service, the Consumer must prove the date of the original purchase of
the Products by a dated proof of purchase.

Warranty Statement

Back up all data. If the Consumer has sensitive information stored on the Product copy it to another device
and delete it from the Product before repair.

The Consumer must ship the Product prepaid and insured. Expenses related to removing the Product from
an installation are not covered under this limited warranty.

If the Product is returned for service and the Product is deemed out of warranty under the terms and
conditions of this warranty, the Consumer will be notified and given an estimate of the applicable charges.
If the estimate is refused a minimum service fee for collection, inspection and quotation of said product would
be due.

9. Subject to any more extensive legal rights granted to the Consumer by law of the Consumer’s jurisdiction,
Sendo neither assumes nor authorizes any authorised service centre or any other person or entity to assume
for it any other obligation or liability beyond that which is expressly provided for in this limited warranty
including the provider or seller of any extended warranty or service agreement.

10. This is the entire warranty between Sendo and the Consumer, and supersedes all prior and
contemporaneous agreements or understandings, oral or written, and all communications relating to the
Product, and no representation, promise or condition not contained herein shall modify these terms.

11. This limited warranty allocates the risk of failure of the Product between the Consumer and Sendo. The
allocation is recognized by the Consumer and is reflected in the purchase price of the Product.

12. Diagnostic instructions and other service information is available free of charge at www.sendo.com.
Information on out of warranty repair costs and charges is available at www.sendo.com.

Note: Register your warranty at www.sendo.com/warranty/index.aspx as soon as you
purchase your phone. This information is stored for support purposes.

49

Declaration of conformity

We: Sendo International Ltd.
Of: Sendo Base Station, Hatchford Brook, Hatchford Way, Sheldon, Birmingham, B26 3RZ.

Declare under our sole responsibility that the product referenced within this user guide and uniquely
identified by the IMEI and type number affixed to the product, to which this declaration relates, is in
compliance with the essential requirements of the Radio and Telecommunications Terminal Equipment
Directive (R&TTE) 1999/5/EC.

The conformity assessment procedure referred to in Article 10 and detailed in Annex IV of Directive
1999/5/EC has been followed with the involvement of BABT, Claremont House, 34 Molesey Road,
Walton-On-Thames, KT12 4RQ, England.

A copy of the original Declaration of Conformity is available for download from the Sendo website.

Class of equipment: This product is designated Class 1 equipment (R&TTED 1999/5/EC), the use of which
is harmonised throughout all EU member states. This product is designated for use on licensed
GSM 900/1800 MHz networks.

www.sendo.com

8E30-0M012-70001

Printed in the Netherlands.

© 2003 Sendo. All rights reserved.