Senao Co SP922 Users Manual
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User Manual
WIRELESS SOLUTIONS PROVIDER
SP-922
4-line Wireless Phone System
EnGenius Customer Service
United States: 1-888-735-7888
Canada: 1-888-397-2788
Table of Contents
Safety Instructions...............................................................4
General Safety Instructions ...........................................4
Product Safety Instructions............................................5
Battery Safety Instructions.............................................6
Regulatory Information.......................................................8
Congratulations................................................................. 10
Equipment Checklist........................................................11
Handset Illustration.......................................................... 12
Handset Features.............................................................13
Basic Handset Features.............................................. 13
Additional Handset Features......................................15
Base Illustration................................................................ 19
Base Features...................................................................20
Basic Base Station Features......................................20
Additional Base Station Features .............................. 21
Administrator Features ................................................ 22
Charger Illustration...........................................................23
Charger Features.............................................................24
Getting Started.................................................................. 25
Base Station Installation..............................................25
Handset and Charger Installation..............................26
Basic Operations .............................................................. 28
Making a Telephone Call ............................................ 28
Making an Intercom Call.............................................28
Making a Broadcast..................................................... 29
Redial.............................................................................30
Receiving a Telephone Call........................................30
Receiving an Intercom Call......................................... 31
Ending a Call................................................................. 31
Adjusting Receiver (Earpiece) Voice Volume..........31
Placing a Call On Hold ................................................32
Mute................................................................................ 32
Do Not Disturb (Silent Ring).......................................32
Key Guard ..................................................................... 33
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Battery Recharge and Replacement......................... 33
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Advanced Operations ...................................................... 34
Handset Registration...................................................34
Advanced Registration:............................................... 35
Handset Group Subscription...................................... 36
Call Transfer..................................................................37
3-Way Conferencing .................................................... 38
Call Forwarding.............................................................38
Auto-Attendant (AA).....................................................39
Call Waiting...................................................................41
AA Configuration by Administrator............................ 42
Change System Settings by Administrator...............44
Phonebook Operations................................................44
Menu Operations..........................................................47
Text Messaging ............................................................50
Line Selection ............................................................... 51
Technical Specifications.................................................. 53
Safety Instructions
Caution: Your wireless telephone gives you freedom and flexibility
to stay in touch while you move around. However, the safe and
responsible use of the phone depends entirely on you.
When using your phone equipment, safety instructions should be
followed to avoid the risks of fire, electric shock, injury to person,
and damage to property.
General Safety Instructions
1. When using your wireless phone, ensure your safety and the
safety of others:
a. Always watch where you are walking and standing.
b. Don’t let a phone call distract you from working safely.
2. In an emergency:
a. If an emergency occurs, dial the emergency phone
number. Remember: if you are in an area where your
phone does not have a clear signal from the base, it is
highly probable that the call may not go through. Locate
the nearest landline telephone or other communications
device to call for help.
b. Emergency calls may not automatically provide
emergency personnel with your name, phone number or
location. Tell the operator
i) Your name and phone number
ii) The nature of the emergency
iii) Whether police, fire, or medical assistance is needed
iv) The exact location of the emergency, including
address, cross streets, mileposts or landmarks.
3. Notice to Hearing Aid Users: This phone system is compatible
with inductively coupled hearing aids.
4. Notice to Cardiac Pacemaker Users: Preliminary studies done
by the US FDA and others have shown that, although
interference to the implanted cardiac pacemaker may occur
when operating very closely, wireless telephones “do not
seem to pose a significant problem for pacemaker wearers.”
However, until more is known, FDA suggests that people with
pacemakers may want to take precautions when using or
carrying a wireless telephone to ensure that there is ample
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distance between the telephone and the pacemaker. Do not
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carry the handset in a breast pocket. If you have any reason
to suspect that interference is taking place, turn off your
handset immediately.
Product Safety Instructions
1. Read and understand all instructions.
2. Follow all warnings and instructions including those marked on
the product.
3. Changes or modifications to this product not expressively
approved by the manufacturer will void the warranty and the
FCC authorization to operate the equipment. Use only
manufacturer provided accessories.
4. Do not use the telephone near water. Never spill liquid of any
kind on this product.
5. Unplug the product from the wall telephone jack and power
outlet before cleaning. Do not use liquid or aerosol cleaners.
Use damp cloth for cleaning.
6. Do not place this product on an unstable cart, stand or table.
The product may fall and cause personal injury or damage to
the product or other property. Place the base station and the
charger on hard, flat surfaces.
7. Power Outage:
In the event of a power outage, your handset charger will not
recharge the handset battery, and the base station will not
allow you to make an outgoing call or take an incoming call.
Both the charger and the base station require electricity for
operation. You should have a telephone that does not require
electricity available for use during power outage, or have a
temporary backup power supply.
8. Slots or openings in the product’s housing are provided for
ventilation. These openings must not be blocked or covered.
Placing the product on a bed, carpeting, or other similar
surface may block these openings and should be avoided.
This product should never be placed near or over a radiator or
heat register, or in a built-in installation unless proper
ventilation is provided.
9. Never push objects of any kind into this product through
housing slots/openings as they may damage the product,
touch dangerous voltage points or short out parts that could
result in fire, electric shock, or injury.
10. This product should be operated only from the type of power
source indicated on the marking label. If you are not sure of
the type of power supply to your home, consult your dealer or
local power company.
11. Do not overload wall power outlets and extension cords as this
may result in fire or electric shock.
12. To avoid electric shock or burn, do not disassemble this
product. Send this product to an authorized service center
when service or repair work is required. Call Customer
Service for locations near you. Opening or removing covers
may expose you to dangerous voltages, electrical currents or
other risks. Incorrect reassembling of the product may cause
electric shock when the product is subsequently used.
13. Avoid using the product during a storm. There may be a risk
of electric shock from lightning.
14. Do not place the product where persons can step, trip, or fall
on the product.
15. Do not place conductive objects over or near the antenna.
16. Do not use the product to report a gas leak while in the vicinity
of the leak.
17. Do not install the base station or the handset charger near
microwave ovens, radios, TV sets, speakers, or other
electrical equipment. These appliances may cause
interference to the product or experience interference from the
product.
18. Unplug the base station or the charger adaptor from the wall
power outlet and refer servicing to an authorized service
center under the following conditions:
a. If liquid had been spilled into the product.
b. When the power supply cord or plug is damaged or frayed.
c. If the product has been exposed to rain or water.
d. If the product does not operate normally by following the
operating instructions.
e. If the product has been dropped or housing has been
damaged.
f. If the product shows a distinct change in performance.
Battery Safety Instructions
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1. Use only manufacturer approved Nickel-Metal-Hydride (NiMH)
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rechargeable batteries and charger. Do not use other types of
rechargeable batteries or non-rechargeable batteries. The
batteries could short-circuit, and the battery enclosure may be
damaged causing a hazardous condition.
2. Follow the charging instruction in this manual and instruction
labels and markings in the handset and charger compartments.
3. Battery must be recycled or disposed of properly. Do not
dispose the battery in a fire. The cells may explode.
4. Do not dispose of the battery in municipal waste. Check with
local codes for disposal instructions.
5. Exercise care in handling the batteries in order not to shortcircuit the battery with conductive materials such as rings,
bracelets, keys, pocketknife, and coins. The battery or
conductive material may overheat and cause burn or fire.
6. Do not expose batteries to rain or water.
7. Do not open or mutilate the battery. Released electrolyte is
corrosive and may cause injury to eyes or skin. The
electrolyte may be toxic if swallowed.
8. During charging, the battery heats up. This is normal and is
not dangerous.
Regulatory Information
SP-922
FCC ID: NI3-SP-922
IC: 3616A-SP-922
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
1) this device may not cause harmful interference, and
2) this device must accept any interference received, including
interference that may cause undesired operation.
Privacy of communications may not be ensured when using this
phone.
8. The term “IC:” before the radio certification number only
signifies that Industry of Canada technical specifications were
met.
8. This telephone system complies with rules of the FCC Part 68
and Canadian IC/DOC CS-03. On the bottom of the base
station is a label that contains, among other information, the
FCC Registration Number, Ringer Equivalence Number (REN)
and the Universal Service Order Code, which is RJ-11C in the
U.S. or CA-11A in Canada. Your telephone company may ask
you for this information.
8. The REN is useful to determine the quantity of devices you
may connect to your telephone line and still have all devices
ring when your telephone number is called. In most, but not
all, areas the sum of the REN’s of all devices connected to
one line should not exceed 5.0. To be certain of the number
of devices you may connect to your phone line, you should
contact you local telephone company for the maximum REN in
your area.
8. If your telephone equipment causes problems to the telephone
network, the telephone company may ask you to disconnect
your phone system from the line until the problem has been
corrected. Consult with your local phone company for your
rights if this happens.
8. Your telephone company may make changes in its facilities,
equipment, operations, or procedures that could affect the
proper functioning of your telephone system. Consult with
your local phone company for your rights if this happens.
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8. This telephone system may not be used on coin service
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provided by the telephone company. Connection to party lines
is subject to state tariffs.
8. This telephone system has been tested and found to comply
with the limits for Class B digital devices, pursuant to Part 15
of the FCC Rules and RSS210 of the DOC Rules. These
limits are designed to provide reasonable protection against
harmful interference in a general public installation.
Operations of these devices may still encounter interference
from/to nearby TV’s, VCR’s, radios, computers, or other
electronic devices. To minimize or prevent such interference,
the telephone system should not be placed or operated near
other electronic devices. If interference occurs, moving the
base station and the handset farther away from them will often
reduce or eliminate the interference.
8. However, there is no guarantee that interference will not occur
in a particular installation. If this telephone system does
cause interference to other electronic devices, which can be
determined by turning the system off and on, the user is
encouraged to try to correct the interference by one or several
of the following measures:
a. Increase the space separation between the handset or
base station and the device that is experiencing
interference. We recommend at least 20 feet between the
system and other electronic devices.
b. Connect the base station to a power outlet on a circuit
separate from that used by the device experiencing
interference.
c. Consult the dealer or an experienced electronic technician
for help.
Congratulations
You have purchased an exceptional business communications tool
from a leading telephone system manufacturer.
The EnGenius SP-922 4-line Wireless Telephone System is ideal
for the users in various business settings. The SP-922 is the
longest range, multi-line telephone and 2-way radio
communications system providing users unparallel mobility and
flexibility.
With sophisticated digital signal processing and high quality
hardware designs, the SP-922 provides long-range telephone
connections and 2-way handset-to-handset communications in a
wide variety of business settings from multi-level office buildings,
factories, hotels/resorts, convention facilities, warehouses, farms,
business complexes, construction sites, school, car dealerships,
and other demanding business environments.
The unique 2-way radio feature allows handsets to
communicate with each other as digital, full-duplex 2way radios. Members of work group(s) can be in
contact with their co-workers while leaving phone lines
available for incoming and outgoing calls. Handsets
that are within range of each other can use the 2-way
feature even while out of range of the base station.
SP-922 can support up to 90 handsets.
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Equipment Checklist
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jack
In a package, please find the following components:
a. Base Station x 1
b. Base Antenna x 1
c. Base AC/DC Adaptor x 1
d. Handset x 1
e. Handset Short Antenna x 1
f. 1700mA Li-ion Battery Pack x 2
g. Charger x 1
h. Charger AC/DC Adaptor x 1
i. Telephone Cord x 1
j. Handset Belt Clip x 1
k. User’s Manual, Warranty Card
Handset Illustration
Belt Clip
Holder
Battery pack
Travel charger
Antenna
Receiver
4-line LCD
Broadcast key
END & Power
ON/OFF key
2-WAY/
INTERCOM
TALK/ FLASH
Microphone
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Handset Features
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Basic Handset Features
1. Antenna
2. Earpiece/Receiver
3. Microphone
4. 4-line LCD (Liquid Crystal Display)
a. The LCD display has LED (Light Emitting Diode) for
backlighting.
b. The 1st line of LCD consists of icons (see below).
c. The 2nd and 3rd lines of the LCD, maximum 14 characters
each, display status, message, menu selections, or user-
editable alphanumerical characters.
d. The last line displays the left and right soft keys.
e. Icons (from left to right):
i) RSSI (Receive Signal Strength Indicator)
During a call, the number of bars is proportional to the
radio signal strength received.
i) Call in-progress (ON/OFF-Hook)
Indicates if phone line mode is active.
ii) Intercom in-progress
Indicates if Intercom mode is active.
iii) Handset ID
Displays a handset icon and a 2-digit Handset ID.
iv) Two-Digit Address Index
Shows address index when viewing contents of the
call logs.
v) Line Indicator
Indicates the number of the line being accessed by
the handset.
vi) Battery Strength
• Number of bars is proportional to the amount of
battery time remaining.
• Indicates charging when in charger cradle.
5. TALK/FLASH
a. Places or answers a telephone or intercom call.
b. Toggles between calls in built-in call waiting operations.
c. Sends a Flash signal to phone line to retrieve a dial tone
after the call ends, or to perform the call waiting feature
provided by local phone companies during a call.
6. 2-WAY/INTERCOM
a. Places an intercom call to another handset ID or a group
ID (group paging).
b. Intercom calls are digital, full duplex, and are conducted
without the assistance from the base, thus leaving the
base’s line handling capacity intact.
7. BROADCAST
a. Half duplex broadcasting to handsets for immediate
announcement
8. Ringer
a. Rings to an incoming call.
b. Distinctive alert sounds indicating various events:
i) Single Beep: successful key entry
ii) Double beep: failed operation or invalid key entry,
also indicates power on/off
iii) Periodic 1-Long-2-Short Beep (every 1 minute):
low battery warning
iv) Periodic Long Series of Beeps (repeat every 30
seconds): indicates a call is on-hold
9. Battery
10. Headset Jack
• 2.5 mm headset jack for hands-free operation
11. Left/Right Soft Keys
• Make menu selection.
12. Up/Down Scrolling Keys
a. Scroll through records and menu selections.
b. Adjust receiver voice volume when in Talk mode.
13. END Key
a. Ends a call.
b. Leaves current menu operation, up one level.
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14. Power On/Off Key
Additional Handset Features
1. Over-the-air handset registration
2. Security
• One of the 65,536 possible security codes is randomly
selected by the base station during registration.
3. Ringer Vibrator
4. Call Waiting
a. Notifies handset the arrival of a 2nd call from another
phone line.
b. Allows handset to toggle between 2 phone calls.
5. Caller ID
• Displays incoming call phone number and name on the
LCD (needs Caller ID service from local telephone
company)
6. Call waiting with Caller ID
• Displays 2
nd
incoming call information on the same phone
line when 1st call is in progress (needs Call Waiting with
Caller ID service from local telephone company)
7. Call Transfer
a. Direct Transfer: transfer a telephone call to another
handset without announcement.
b. Announced Transfer: speak to the destination handset
before transferring a telephone call.
8. Call Forwarding
a. Forward all incoming phone calls to another handset.
b. Forward all incoming phone calls to another landline or
cellular phone number.
Note:
1. Once enabled from the handset, all phone calls will be routed
to the designated number until disabled. A warning message
will appear on the LCD.
2. Intercom calls are not forwarded.
3. Before setting this feature, please check your PBX system if it
can send a reverse signal to hang up the line.
9. Call Conferencing
a. 2-handset and 1-line conferencing
b. 1-handset and 2-line conferencing
10. DND (Do Not Disturb, i.e., Silent Ring)
11. Administrator programmable Flash key timing
a. From an administrator handset (Handset 10 or 11), press
MENU-9-2-4 to select flash key timing.
b. 9-level (100 ms - 900 ms) timing selections, default= 600
ms.
Note: The default value (600 ms) works in most areas. Changing
this setting may cause Flash key not working. Change only when
you are certain of the new value would work.
12. Three Call Logs
a. Called Log: Stores 10 phone numbers (up to 28 digits
each) dialed most recently. Can perform last-number
redial on all 10 numbers.
b. Received Call Log: 10 entries (14-digit phone number,
14-character names, and time stamp), needs Caller ID
service from local telephone company.
c. Missed Call Log: 10 entries (14-digit phone number, 14-
character names, and time stamp), needs Caller ID
service from local telephone company.
d. Phone numbers and names can be saved into phonebook
while in display.
13. Any Key Answer (except PWR, END, Silent Soft Key)
14. Keyguard
• Prevents accidental dialing.
15. Dialing Prefix
• Up to 14 digits, including pause(s), one access code can
be pre-programmed to be added automatically in front of
the dialed number when dialing from call logs, phonebook,
and dial-and-send dialing.
16. Call Hold
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a. Places call on hold.
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b. Change battery while call is on hold.
17. Mute
18. Phonebook
a. 30 entries, each stores a phone number or handset ID (up
to 28-digit) and name (up to14-character)
b. Alphabetically sorted display and search.
c. Dial from display.
19. Automatic 2-level transmit power control
20. Sixteen-level LCD contrast selections
21. Six-level voice volume selections
22. Five-level ringer volume selections (high/low/vibrate/vibratethen-ring/off)
23. Three-level keytone volume selections (high/low/off)
24. Four ringer type selections
25. Four keytone type selections
26. Display call time duration for current call during and
immediately after the call
27. Text Messaging:
a. Editing Message: from a handset, users can edit a screen-
full (up to 2-line, 28 characters) of text message. Up to 5
messages can be edited and stored.
b. Sending Message: In view mode, handset can send a
message to another handset or a group of handsets.
c. Incoming Message: A distinctive tone alerts an incoming
message. The message will stay on LCD display for 8
seconds and then is saved in memory. A total of 5
incoming messages can be saved.
28. Line Selection
When enabled from the handset menu, a handset user will be
prompted to select from a list of available lines before making
an outgoing call.
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