Segway Navimow H500E, Navimow H800E, Navimow H1500E, Navimow H3000E User guide

Navimow

User Manual

Read the User Manual carefully before use.
Make sure you understand all the instructions and safety warnings.

Version 2.1

04/13/2023

Table of Contents

1. Navimow Overview

1.1 Introduction

1.2 Safety Warning

1.3 What's in the Box

1.4 Parts and Functions

1.5 Symbols and Decals

1.6 How the EFLS Works

1.7 How to Choose a Model

1.8 Specifications

2. Setup & Mapping

2.1 Before You Start

2.2 Install the Charging Station and the Antenna

2.3 Charge and Activate the Mower

2.4 Set up the Work Area

2.5 Test Drive

3. Daily Use

3.1 Display and Control on the Mower

3.2 Light Cue

3.3 Mow

3.4 Navimow app

3.5 Notifications

3.6 Settings (Mower)

3.7 Settings (app)

3.8 IoT

3.9 Obstacle Avoidance

3.10 VisionFence Sensor (optional)

3.11 Accessories (optional)

4. Maintenance

4.1 Cleaning

4.2 Replace Blades

4.3 Transportation

4.4 Battery

4.5 Power Supply

4.6 Storage

4.7 Recycling and End-of-life Disposal

4.8 Others

5. FAQ & Troubleshooting

6. Important Information

6.1 Trademark and Legal Statement

6.2 EC DECLARATION OF CONFORMITY

6.3 UKCA DECLARATION OF CONFORMITY

6.4 Certifications

6.5 Limited Warranty

6.6 About the Manual

6.7 Contact Us

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7

9

10

11

13

15

15

16

20

23

27

28

28

30

32

34

36

37

41

42

43

43

46

49

49

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51

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59

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61

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64

67

67

Original Instructions

Welcome

Thank you for choosing Navimow!

With Exact Fusion Locating System (EFLS) and superb
traversing capabilities, Navimow can handle lawns of all
types. No perimeter wires are needed and it's super easy to
use, thanks to smart app connectivity and the intuitive
control panel.
Collection of grass is not necessary because the fine grass
clippings serve as a natural fertilizer. Enjoy the fun of
carefree mowing and a perfectly maintained lawn.

1. Navimow Overview

MOW NOW

1.1 Introduction

Navimow

Segway Navimow is an advanced robotic mowing system that uses a virtual boundary, eliminating the need for complicated

perimeter wiring. Easy to operate and manage, Navimow gives you more free time to do the things you love and an effortlessly

impeccable lawn with every use.

Navimow contains a robotic mower, a charging station, and a GNSS (Global Navigation Satellite System) antenna. The robotic

mower and GNSS antenna simultaneously receive positioning signals from satellites to locate the mower and the work area. The

charging station charges the mower and transmits the satellite positioning signal received by the GNSS antenna to the mower to

improve the positioning accuracy of the mower.

The Mower

The robotic mower is powered by a lithium battery and can automatically cut grass in a defined work area. The work area can be

defined by remotely controlling the mower through the Navimow app as needed. When mowing, the mower's driving path is

automatically planned by the algorithm according to the shape of the work area to achieve the highest mowing efficiency. If the

entire lawn cannot be completed at one time, the mower will automatically return to the charging station to charge. When the

charging level reaches 85%, the mowing resumes from the position where it stopped.

3

Navimow app

The Navimow app is an important part of the Navimow system. You can follow the interactive guidance shown via the app to

complete the system installation and set up the work area. You can also use the app to adjust the settings of the mower, manage

the work area, view the work status of the mower, control the mower remotely, etc. You can also get the latest and most compre-

hensive official Help and Support content through the app.

1.2 Safety Warnings

IMPORTANT
READ CAREFULLY BEFORE USE
KEEP FOR FUTURE REFERENCE

1) Be sure to install and operate the mower and the charging station according to the instructions. Go to navimow.segway.com for

the complete User Manual and the latest user materials.

2) The product can be used both by consumers and for professional purposes. Using the mower for purposes other than mowing

can bring serious injury. To avoid risks of injuries, please read and understand all the warnings and cautions. Please understand

that you can reduce the risk by following the instructions and warnings in this manual, but you cannot eliminate all risk. The

operator or user is responsible for accidents or hazards occurring to other people on their property.

3) Navimow has many built-in safety sensors, however, safety risks still exist. Set a mowing time when there are no people or pets

on the lawn. Inform the neighbors about the risks for accidents or hazards. When using the mower on a public lawn, or when

your lawn is open to your neighbor or street, protect or fence the lawn, or put up a warning sign around the working area that

says: WARNING! Automatic lawn mower! Keep away from the machine! Supervise children!

4) DO NOT modify the mower by yourself. Modifications could interfere with mower operations, result in serious injury and/or

damage, or void the Limited Warranty. Use only Segway approved parts and accessories.

5) The manufacturer recommends the user to be 18–70 years old. Be sure to get the necessary training before operating the machine.

WARNING

Never allow children, persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge or people

unfamiliar with these instructions to use the machine. Local regulations may restrict the age of the operator.

Before Mowing:

Regularly check that all parts of the mower can function normally.

For the best mowing results, it is recommended to mow in dry weather. Mowing in the rain can make the grass stick on the

product and the mower may slip. DO NOT mow in bad weather, such as heavy rain, thunderstorms or snow.

Periodically inspect the area where the machine is to be used and remove all stones, sticks, wires, bones and other foreign

objects. The Limited Warranty does not cover damages caused by objects left on the lawn.

To avoid possible damage, keep the operating mower at least 1 m (3 feet) away from sprinkler heads. The mower and sprinklers

should NOT work simultaneously. Time the mower so that it works at a different time from sprinklers.

NEVER allow children to touch the power supply unit, charging station, blades, the battery compartment, or any parts with gaps such as

the wheels.

WARNING

Never operate the machine and/or its peripherals with defective guards or shields, or if the cord is damaged or worn.

When Mowing:

Keep away from the rotating blades! DO NOT put hands or feet under or near the rotating blades.

Watch out for projectile objects! Keep a safe distance from the mower when operating.

DO NOT leave the machine to operate unattended if you know that there are pets, children or people in the vicinity.

DO NOT overreach. Keep your balance at all times and always be sure of the footing on slopes. Walk, never run while operating

the machine or its peripherals.

WARNING

DO NOT allow children to be in the vicinity or play with the machine when it is operating.

DO NOT lift the mower in operation. DO NOT ride on the mower.

DO NOT mow on areas with slopes steeper than the maximum incline inside the working area (45%), as well as the boundary (10%).

If the mower makes an abnormal sound or signals an alarm, press the STOP button immediately.

If there are abnormal vibrations, turn off the mower, place it on level ground for about 30 seconds and then restart. If the issue

persists, contact authorized after-sales service.

DO NOT touch moving hazardous parts before they have come to a complete stop.

4

Safe Usage:

DO NOT operate the mower outside the temperature limits: 0–50℃ (32–122°F), because low/high temperatures can decrease

mower performance and even lead to accidents.

DO NOT place anything on the mower or the charging station.

It is recommended to conduct regular maintenance of the mower (see 4. Maintenance) by an adult.

Regularly check the warning devices to ensure they are effective. These devices include the buzzer, the LED light on the

charging station, and the ambient light on the mower.

Before charging, please read How to Charge in Chapter 2.3. Improper use may cause electric shock, overheating, or leakage of

corrosive liquid.

If the cord on the power supply or the extension cable becomes damaged or entangled during use, disconnect the power supply

from the power socket and then untangle. To avoid a hazard, pull the body of the plug rather than the cord when separating the

power supply from the power socket. Contact after-sales service and have a professional technician to repair or replace the

cord.

5

1.3 What’s in the Box?

If there are missing or defective parts, please contact
after-sales service. We recommend retaining the
package for future transportation and shipping.

Navimow

Ultrasonic sensor

*For H3000E

10

Power supply Extension cable Pegs to secure the extension cable

Charging station and the installation kit

WARNING

Sharp edges. Do not point at people.

User materials

4

Antenna installation kit

6

GNSS antenna kit

5

Welcome Card

Welcome Card

Important Information

Quick Start GuideImportant Information

Quick Start Guide

12

Spare blades and bolts

12

1.4 Parts and Functions

Top view

GNSS antenna in the mower

Lifting handle

S

TOP

button

Contr

ol panel

R

ai

n

sensor

Buzz

er

Ultr

asonic sensor

A

mbi

ent

l

i

ght

Charging strip

Bumper

Ambient light: Navimow will have specific lighting effects to remind you to pay attention to the state of the mower. See 3.2 Light Cue.

Lifting handle: Helps you to lift the mower when necessary. See 4.3 Transportation.

Stop button: Stops the mower and the blade immediately. When the mower encounters a fault and displays a 4-digit error code,

press the STOP button to clear the error code and try to fix the fault. See 5. FAQ & Troubleshooting for detailed guidance.

7

Control panel: The buttons on the control panel can be used for the basic operations of the mower: switch the mower on and off,
start mowing, return to the charging station, enter the PIN code to unlock the mower, etc. See 3.1 Display and Control on the Mower.

Rain sensor: For raindrop detection. See Rain sensor in 3.6 Settings (Mower).

Bumper: When the bumper hits an obstacle and triggers the internal sensor, the mower will go backward and avoid the obstacle.

See Bumper in 3.9 Obstacle Avoidance.

GNSS antenna in the mower: In addition to the GNSS antenna connected to the charging station, there is also a GNSS antenna

inside the mower to improve positioning accuracy. See 1.6 How the EFLS Works.

Ultrasonic sensor: Certain models are equipped with an Ultrasonic sensor, which could detect obstacles and avoid collision. The
sensor is also sold separately and can be installed on all Navimow models. Consult your dealer for details.

Bottom view

Front wheel

Blade fender

Battery compartment

Blade

Blade disc

Rear wheel/Hub motor

Drainage outlet

Blade: The blades can rotate freely after being attached to the blade disc. When mowing, the spinning blade disc will generate

centrifugal force to keep the blades pointing outside so that the blades can cut grass. When hitting an obstacle, the blade will

turn inside. See 4.2 Replace Blades for replacement guide.

Blade disc: Blade disc height adjustment through Navimow App. See How to change the cutting height in 3.6 Settings (Mower).

NOTE：Drainage outlet: If the mower falls into water, take it out immediately and put the mower right side up to drain it. Never

submerge the mower in water, otherwise, the components may be damaged and the Limited Warranty will be voided.

Charging station and the GNSS antenna

GNSS antenna: Receives satellite signals to improve the positioning accuracy of the mower. See 1.6 How the EFLS Works for

8

GNSS antenna

LED indicator

Contact strip

Power interface

Antenna interface

LED indicator: Indicate different working states with various colors. See 3.2 Light Cue for details.

NOTE: If the GNSS antenna has poor signal due to surrounding buildings or trees, the mower will not work properly. You need to
find a better spot for the antenna until the LED indicator turns green/blue. If no suitable place can be found, Segway recommends
purchasing the antenna extension kit for roof/wall installation.

1.5 Symbols and Decals

Please study the symbols on the product and labels carefully and understand their meaning:

WARNING-Read instruction

manual before operating the

WARNING-Do not touch

rotating blade.

machine.

WARNING-Keep a safe

distance from the machine

WARNING-Do not ride on the

machine.

when operating.

WARNING-Operate the disabling device before working on or lifting the machine*.

*The disabling device hereby refers to the PIN code. Make sure the mower is locked by

the PIN code before lifting or operating.

WARNING-It is not permitted to dispose of this product as normal household

waste. Ensure that the product is recycled in accordance with local legal

9

requirements.

≤ 5000m

ta: 40℃

This product conforms to the applicable

EC Directives.

Before charging, read the instructions.

Polarity of the charging port

SMPS incorporating a short-circuit-proof safety isolating transformer (inherently or

non-inherently)

SMPS (Switch mode power supply unit)

The maximum altitude of use is 5000m

The maximum temperature of use is 40

℃

This product conforms to the regulations

of Restriction of Hazardous Substances.

This product conforms to the applicable

UK legislation.

Class II appliance

DoE Level VI efficiency

IP55/IP66

Direct current

~

Alternating current

Class III appliance

lonosphere & troposphere lonosphere & troposphere

≥ 2m

1.6 How the EFLS Works

EFLS （Exact Fusion Locating System) is Segway's unique high-precision fusion technology. Based on satellite positioning, EFLS

technology integrates various sensor data to improve positioning accuracy and fault tolerance through algorithm fusion.

The mower can locate itself through satellite signals, which can also be picked up by the antenna. By comparing the satellite

signals from the antenna and the mower, errors in the transmission of the signal (such as the offset of the satellite signal as it

travels through the ionosphere) can be minimized, improving satellite positioning accuracy to the centimeter level.

In addition, the data collected by the gyroscope, accelerometer, magnetic compass, and odometer sensors can also be integrated

into this system through Segway's data fusion algorithms, further improving the applicability of Navimow to various environments.

With EFLS technology, Navimow can draw a precise work area in complex outdoor environments without laying boundary wires,

and optimize the mowing path through algorithms in the work area to achieve planned mowing results and maximize the

mower's work efficiency.

10

Multi-sensor data fusion improves the applicability of EFLS to complex environments, but serious satellite signal issues will still

greatly affect the normal operation of Navimow. Below are major cases of satellite signal issues:

Blocking

If there are any obstacles on or surrounding the antenna and/or the mower, the signal will be weakened or blocked.

Solution: DO NOT install the charging station and antenna under a roof, tree or anywhere that may block the signal. You can also

buy the antenna extension kit and install the antenna on the roof/wall.

Signal Interference

Signals from the satellite are transmitted to the antenna after being reflected by the wall, instead of directly from the sky. This

is called Multipath Effect.

Solution: install the antenna far from the house to get rid of the multipath effect. It is recommended not to use the mower in a

scenario with walls that have long and flat surfaces or that are made of glass or metal. The long and flat surface/glass and metal

surface will interfere with the signal, hence the mower may bump into the walls. The map should not be built between two high

walls, because the walls will block the signal and the mower will not be able to work in this area.

1.7 How to Choose a Model

≥160°

≥160°

Is Navimow suitable for your yard?

The use of Navimow relies on fine satellite positioning signals and has certain requirements for the site being used: relatively open

and flat, no high-rise buildings and trees, and a large area of the sky is visible.

We created a checklist with questions on lawn shapes, houses, trees and other objects in yards. After completing the checklist, you

will have a clearer understanding of whether Navimow is suitable for your yard and get a purchase suggestion. To complete the

checklist, visit https://navimow.segway.com/checklist.

If your yard has the following features, you will need to purchase the VisionFence sensor to help Navimow handle more complex

yards. For more information, visit https://navimow.segway.com.

The lawn has a long and narrow area with high walls

on both sides.

There are tall trees (usually above 5 m) with big tree crowns. The density of the trees is thick.

There is a large area of a glass/metal wall or a wall

with a long and flat surface.

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≥5m

If your yard has the following features, you may need to purchase the Antenna Extension Kit, and install the antenna at a higher

position to obtain better satellite signals, but the possibility of poor performance cannot be ruled out.

The satellite signal is poor in the narrow path connecting the front yard and the back yard.

The lawn tightly surrounds the building, and other buildings are within close proximity.

How to choose a Navimow model for your yard?

m

2

m

2

m

2

m

2

m

2

300

300

m

2

300

600

600

600

m

2

m

2

m

2

m

2

m

2

m

2

m

2

m

2

m

2

m

2

m

2

400

400

400

m

2

400

800

800

800

800

1200

1200

1200

1200

m

2

m

2

m

2

m2m

2

m

2

m

2

m

2

m

2

m

2

m2m

2

m

2

m

2

m

2

m

2

m

2

m

2

m

2m2

600

600

600

600

600

1200

1200

1200

1200

1200

1800

1800

1800

1800

1800

2400

2400

2400

2400

2400

m

2

m

2

300

300

m

2

300

The charging time and working efficiency are different for each model. Refer to the following chart to choose a suitable model

according to your lawn size and expected working hours (e.g., H500E model can cut a 500m² lawn in approx. 8 hours).

Working Time

41h

40h

39h

38h

37h

36h

35h

34h

33h

32h

31h

30h

29h

28h

27h

26h

25h

24h

23h

22h

21h

20h

19h

18h

17h

16h

15h

14h

13h

12h

11h

10h

09h

08h

07h

06h

05h

04h

03h

02h

01h

00h

Charging Mowing

2

m

1500

1620 min

2

m

1400

2

m

1300

2

m

1200

2

m

1100

2

m

1000

2

m

900

2

m

800

840 min

2

m

700

2

m

800

2

m

700

2

m

600

500

400

300

200

100

2

m

2

m

2

m

2

m

2

m

480 min

500

400

300

200

100

2

m

2

m

2

m

2

m

2

m

600

500

400

300

200

100

2

m

2

m

2

m

2

m

2

m

2

m

H500E H800E H1500E H3000E

2400 min

3000

2850

2700

2550

2400

2250

2100

1950

1800

1650

1500

1350

1200

1050

900

750

600

450

300

150

2

m

2

m

2

m

2

m

2

m

2

m

2

m

2

m

12

2

m

2

m

2

m

2

m

2

m

2

m

2

m

2

m

2

m

2

m

2

m

2

m

1.8 Specifications

Basic Information

Mower Parameters

Noise Emissions

Product Name

Brand

Dimensions:
Length × Width × Height

Net Weight
(Battery Included)

Material

Recommended Mowing Area

Typical Mowing Time
Per Full Charge

Area Capacity per Hour

Cutting Width

Cutting Height

Charging Time

GNSS Working Mode

Measured Sound Power
Level LWA

Sound Power
Uncertainties KWA

[2]

Sound pressure
level LpA

H500E H800E H1500E

Navimow

Segway

603 × 468 × 264 mm ( 23.7 × 18.4 × 10.4 in)

16.3 kg (35.93 lbs) 16.6 kg (36.59 lbs) 16.9 kg (37.26 lbs)

Mower frame: PP; cover: ASA

500

m² (0.12 acre) 800 m² (0.20 acre) 1500 m² (0.37 acre)

[1]

About 180 min

m² (0.025 acre) 150

100

21 cm (8.3 in)

30–60 mm (1.2–2.4 in)

About 3 h About 4 h About 5 h

GPS, Beidou, Galileo, GLONASS

54 dB(A)

3 dB(A)

43 dB(A)

About 240 min

H3000E

3000 m² (0.74 acre)

m² (0.04 acre)

13

Working Conditions

Connectivity

Driving Motor

Blade Motor

Battery Pack

Power Supply

Sound pressure
uncertainties KpA

Working Temperature

Storage Temperature

IP Rating

Max. Incline Inside
Woking Area

Max. Incline at Boundary

Minimum Angle
for Cutting Area

Bluetooth®
Frequency Range

ISM band radio connection

Wi-Fi/Cellular Network

Rated Speed

Motor Type

Top Speed

Motor Type

Battery Type

Nominal Voltage

Nominal Capacity/Energy

Battery
Management System

Supply Unit Model

Input Voltage

Output Voltage

Output Current

Wi-Fi 2.4 GHz

(2400–2483.5M)

3 dB(A)

0–50℃(32–122°F);10–35℃(50–95°F)recommended

-20–50℃ (-4–122°F); 10–35℃ (50–95°F) recommended

Mower body IP66; charging station IP56; power supply IP55

45%

10%

90°

2400.0–2483.5 MHz

865-868 MHz

Cellular network

LTE-FDD: B1/B3/B5/B7/B8/B20/B28

LTE-TDD: B38/B40/B41

0.4 m/s 0.6 m/s

8-inch hub motor

2800/min

Brushless motor

Lithium-ion battery

21.6 V DC

5200 mAh /112 Wh 7800 mAh /168 Wh 10400 mAh/224 Wh

Over-heating, short circuit, over-current and over-charge protection

For the European Union: NBW32D002D5N-EU, for the United Kingdom: NBW32D002D5N - UK

100–240 V AC

32 V DC MAX

2.5 A

+

Wi-Fi 2.4 GHz

(2400–2483.5M)

[3]

Charging Station

Input Voltage

Input Current

Output Voltage

Output Current

Indicator

Front Wheel

Rear Wheel

H500E H800E H1500E

32 V DC

2.5 A MAX

25.2 V DC

2.5 A

LED

Omni-directional wheel with built-in Hall sensor

Rubber tyres with hub motor

H3000E

Other Features

Sensors

IMU Sensor,
BladeHalt Sensor,
Bump Sensor, Lift

Sensor, Rain

Sensor, Wheel

Encoder

IMU Sensor,
BladeHalt Sensor,
Ultrasonic sensor,
Bump Sensor, Lift

Sensor, Rain Sensor,

Wheel Encoder

[1] Tested at a standard cutting speed with a full battery at an ambient temperature of 25°C (77°F) while mowing a flat lawn. The

product can mow more per hour on open areas than on separated small lawns. When the grass is wet or long, the working capacity

is also smaller. The flatter the lawn surface, the larger the working capacity.

[2] The noise emission declarations conform to EN 50636-2-107.

[3] Wi-Fi connectivity is only available for products manufactured after week 39 2022.

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2. Setup & Mapping

2.1 Before You Start

Prepare the app

To ensure a successful setup, please scan the QR

code to download the Navimow app. Alternatively,

go to the Google Play Store (Android) or the

Apple App Store (iOS) and search "Navimow".

After installing the app, please register and log in.

NOTE: During use, the app will ask you for Bluetooth, GPS positioning, and Wi-Fi networking accesses when necessary. To ensure

normal use, it is recommended that you enable the above accesses. For more information, please refer to our Privacy Policy. Go to

Settings>app>About>Privacy Policy.

Prepare the lawn

Remove debris, piles of leaves, toys, wires, stones and other obstacles. Make sure children and pets are off the lawn. Please cut

your lawn to a height of no more than 6 cm.

15

<

6 cm

2.2 Install the Charging Station and the Antenna

Step 1: Find a good spot

Install the charging station on a soft and flat surface.

When placed outside, the charging station and the lawn should be kept at the same level.

In order to ensure that the antenna can receive good satellite signals, please choose a suitable location to install the charging

station and antenna:

1. Remain a certain distance away (greater than 2 m) from houses, trees and walls.

2. Install the charging station and antenna in an open space with nothing blocking the signal (for example, the tree canopy or the

sunshade umbrella), where the antenna has a clear sky view that at least 110° of the sky is unobstructed.

3. Please place the charging station on a flat non-hardened ground with the antenna upright. Do not install the antenna at an angle.

4. To ensure smooth docking, leave a minimum of 10 cm at the back of the charging station and 1 m at the front.

5. Stay away from sprinkler heads, fountains or other outdoor water systems.

6. Stay away from substations, generators, water pump stations and air conditioners.

>110°

35° 35°

16

≥ 2m ≥ 2m

2m

<

2m

<

Please choose the location carefully. Once the map is saved, if the location of the charging station or GNSS antenna is

changed, you need to create a new map.

If you can't find a suitable location on the ground, consider using the Antenna Extension Kit (sold separately) to mount the antenna

on a roof or wall for a better satellite signal. See Antenna Extension Kit in 3.10 Accessories (optional) for more information.

1. When installing the Antenna Extension Kit, please ensure that the antenna stays upward, and is not blocked by leaves, chimneys

and other facilities, so that the antenna has a clearance range greater than 110°.

2. When using the Extension Kit to install the antenna at a high place, it is also necessary to ensure that the charging station is not

too close to tall walls and trees on the ground.

17

>110°

35° 35°

2m

<

≥ 2m ≥ 2m

2m

<

WARNING! Roof top antennas of any sort should have lightening protection.

Step 2: Install the GNSS antenna

90°

2

Caution: The illustrations in this user manual are for

your reference only. For the actual distance between

the antenna assembling metal tube and the charging

station, please keep it as long as possible. If the

distance is too small, the radio-frequency signal

generated by the charging station might interfere with

the satellite signal reception.

Contact strip

GNSS antenna

LED indicator

Power interface

Antenna interface

1

Fix the GNSS antenna on the tube.

3

Rotate the other extension tube onto the base fork.

Connect the GNSS antenna to the charging station.

5 Secure the cable on the pole with the supplied hook and loop tape.6

Unfold the base fork and insert it into the ground.

2

To make sure that the
antenna can be stably
connected to the charging
station once the
installation is completed,
please fully insert the base
fork into the groud.

4

Slide in the tube with the antenna.

18

A B

Secure the nuts tightly to prevent water from
entering them.

To ensure satellite signal, DO NOT put
anything on the antenna.

Step 3: Check the satellite signal

1

Connect the extension cable with the power supply.

A B

Align the notch on the extension cable (A)
with the groove on the power supply connector (B).

Turn the nuts until they are locked into each other.

2

Connect the extension cable and the power interface.

4

Check the signal.

19

3

Insert the power plug into a suitable power socket.

Solid blue:

Satellite signal is strong.

Flashing yellow:

Poor signal, please relocate the charging station to

an open space (see Step 1).

The GNSS antenna is not connected to the charging

station (see ⑤ in Step 2).

If the signal is poor, relocate the GNSS antenna to an open space. Buy the antenna extension kit individually if you need to install it on

a wall or roof.

Solid red：

No connection between the charging station and the mower.
The mower might be powered off.

Flashing red:

Malfunction. Please contact after-sales service.

Note: To avoid performance degradation, always keep the
connectors, accessories, connection part of the charging station
and antenna away from any dirt or mud. Never allow water to get
into the connectors or any parts and connection points.

2.3 Charge and Activate the Mower

How to charge

How to charge for the first time:

A new mower may have a low battery after long storage. Fully charge the mower before the first use.

Place the mower in the charging station. Make sure the charging strip on the mower and the contact strip on the charging station

are in good contact.

Charging: pulsating green Fully charged: solid green

20

30 cm (12 in)

Automatic charging:

After setting up the virtual boundary, the mower will return to the charging station automatically when the mowing task is

completed, or when the battery is low (＜10%). During the mowing session, you can press the HOME and then OK button to

command the mower to go back to the charging station.

Where to place the power supply:

Protection from direct sunlight and rain

Indoors with good ventilation

Keep it at least 30 cm (12 in) above the floor to avoid possible damages caused by water.

21

WARNING

DO NOT charge if the mower, the power supply, the charging station, or the power socket is damaged.

DO NOT charge the mower when the temperature is above 45℃ (113°F), or below 5℃ (41°F). The battery has built-in

temperature protection and will not charge if the limit is exceeded.

When there is an abnormal smell, sound or light display, stop charging immediately and contact after-sales service.

Keep away from inflammable and explosive materials when charging.

Activate the mower

XXXXXXXXX

4

1

Connect the charging station to the power supply. Make

sure the mower is in the charging station.

3

Wait patiently for 3 min until the ambient light turns green (or blue).

Enable Bluetooth on your phone, log in to the app and

2

follow the instructions to pair with the mower.

If the light flashes yellow for more than

3min, it means the satellite signal is weak.
Please return to Step 1 in chapter 2.2 .

4

Secure the charging station with the nails supplied and secure the extension cable.

Update the mower to the latest firmware

To fully experience Navimow, prior to use, please upgrade to the latest firmware.

How to update:

After activating the device, maintain the network connection state, follow the guidance in the pop-up window, and wait for 10-15 min to

automatically complete the device update. During this process, please do not power off or perform other operations. You can start

using it after the app prompts that the update is successful.

22

Note: Before updating the firmware ensure that

The mower is in the charging station.

The mower is connected to a network and the signal is strong (through 4G or Wi-Fi).

The battery power is more than 20%.

There is no mowing task scheduled in the next hour.

2.4 Set up the Work Area

Follow the instructions in the app and control the mower to create the work area (referred to as the map in the manual). The

mower will intelligently decide its moving pattern within the map.

Boundary

Off-limit lsland

Channel

23

The work area consists of Boundary, Off-limit Island and Channel.

Boundaries delineate one single complete work area, Off-limit Islands delineate areas where the mower is prohibited, and Channels are

used to connect multiple work areas.

Inside the Channel, the mower will just pass through without cutting the grass.

The charging station and the GNSS antenna can be installed inside or outside the work area. If the charging station is outside the work

area, a channel towards the nearest boundary will be automatically set once the map is completed. The mower will return to the

charging station using this channel. This channel cannot be edited or deleted.

NOTES:

If the location of the charging station or GNSS antenna is changed, the existing map CANNOT be used anymore and you MUST

create a new map.

Make sure your phone and mower are fully charged before mapping. Mapping will only start when the mower battery power level

is above 50%.

Step 1: Map out the boundary

≤6m

Calibrate

+

+

Create a map

x x x x

1

connection, your phone will connect to the mower

automatically.

Note: If the mower is in lock status, you must enter the
PIN code before operating the mower. The default code
is 0000 and can be reset via the Navimow app. See 3.1

Display and Control on the Mower.

ON

3

Calibrate the mower to ensure accurate positioning.

2

Tap “Create a map” to start mapping. Make sure the mower is powered on. With Bluetooth

4

Find a proper starting point along the edge of your lawn

(15 cm between the mower's right side and the edge).

Keep within 6 m from the mower during the mapping

process.

Walk along the edge.5

Distance from the edge: always keep 15 cm.

15cm

START

Angle: Make sure to follow a straight line with a smooth

turning angle of no smaller than 90°.

＞

90°

＞

90°

＞

90°

＞

90°

＞

90°

24

Use the Navimow ruler to measure the distance. The

outer side ruler end should not exceed the edge of the

＜

90°

lawn.

Direction: Make sure the mower's right side (when moving forward) faces the boundary, so that the mower can cut as close to the

＜10

%

Boundary

Off-limit island

Channel

boundary as possible.

Slope: Even though the mower can traverse slopes up to 45% within the lawn, make sure the slope along the edge does not exceed 10%.

Go back to the starting point to finish the boundary mapping.6

If there is a sudden interruption and failure, follow the instructions in the app to continue or restart.

If you have multiple separate lawns, please repeat this step.

25

Step 2: Set up off-limit island

When the mower hits a hard obstacle taller than 10 cm (such as big

rocks or a tree trunk), it will reverse and change the direction

automatically. However, you need to lay borders for objects that

need protection or areas you don't want the mower to enter, e.g., a

flowerbed, small trees, lawn decorations, pond, sprinkler heads,

emerged roots, etc. If you recently installed a trampoline or grill on

the lawn, you can also set an off-limit island to protect it.

How: Follow the instructions in the app. When you need to cancel the area (like when you remove the trampoline from the lawn),

just delete it via the app. See How to edit the map in 3.6 Settings (Mower).

NOTE: Make smooth turning angles when setting the islands. The angles should not be smaller than 90°. Make sure the
mower's right side faces the islands. You also need to walk along the edge when setting the island. Refer to part 5 of Step 1.

Step 3: Create a channel to connect separate areas

Boundary

Off-limit island

Channel

Save Map

Add More

A

Following the instructions in the app, create a channel between separate boundaries.

1m

>

NOTE: When creating a channel:

Do not choose ground that is bumpy, muddy, or wet.

The width of the channel needs to be greater than 1 m. In order to ensure smooth passage, when establishing the channel, please

drive along the centerline of the passable area. Being too close to the edge may scratch the mower during work.

Step 4: Adjust the map

You can always adjust parts of the map in the Navimow app instead of re-creating it. Just go to Settings>MOWER>Map management>Edit,

tap a boundary or off-limit island, and then tap the edit icon.

26

2.5 Test Drive

TEST

After saving the map, tap 'TEST' in the app to see if the mower works within the map. The mower will navigate along the

boundary, off-limit island, and channel to test the map. After completing the test, the mower should be able to drive into the

charging station and exit on its own. During the test, you need to observe whether the walking path is consistent with the

mapping.

If you are adjusting the map or have a VisionFence Sensor installed, This test drive can be skipped.

If the mower goes beyond the boundary, make sure the satellite signal is strong at the problematic spot. The mower and the GNSS

antenna need to see satellites to have accurate positioning. You can try to relocate the charging station, set the map again, and

then test one more time. Get help from professional technicians when necessary. Contact your nearest dealer to solve problems.

You can also send an email to our after-sales service. Email: [e-mail]

27

3. Daily Use

3.1 Display and Control on the Mower

The display shows various states of the mower, and the control buttons can be used for the basic operations:

power the machine on and off, start mowing, return to the charging station, enter the PIN code to unlock the

machine, emergency stop, etc.

STOP button

Wi-Fi

Cellular data
Bluetooth

Dashboard display

Display

Battery level

PIN code lock status

Blade indicator

Wi-Fi

Cellular data

Bluetooth

Dashboard display

Blade indicator

PIN code lock status

Battery level

MOW

OK

HOME

The color indicates the battery level: 50%–100% solid green, 20%–49% solid yellow, 5%–19% solid red, 5% red flashing.
When the battery level is below 10%, the mower will return to the station and charge.

Mower locked. Please enter the PIN code to unlock

Blade disc is rotating. Please do not approach

WiFi connected

4G connected (for H800E, H1500E and H3000E models)

Bluetooth connected

It shows the mowing percentage, PIN code, error code, etc.
Meanings of the numbers and symbols on the display :

----: no map.

0~100: Mowing progress will be displayed as 0～100 in percentage, for example, 70 indicates that 70% of the map is already mowed.

Four-digit number: error code, for example, 4011. See for further instruction.
StOP: the STOP button is pressed during mowing.
OtA: Updating firmware.

5. FAQ & Troubleshooting

28

Control

Basic operations

Power on

Power off

Start mowing

Stop mower operation

Mower returns to the
charging station

How to restart the
mower

How to lock the mower Press and hold MOW + HOME for 4s.

How to unlock the
mower

Press OK.

Press and hold OK for 4s. The mower cannot be turned off when it's in the charging station. When the mower is turned off, you will hear a sound, display on
the mower and the ambient light will be off.

Press MOW and then OK.

Press STOP.

Press HOME and then OK.

To restart the mower, please turn it off first. Then press the OK button on the mower, or push the mower into the charging station.

Enter the PIN code.

How to enter PIN code

Press MOW/HOME to increase/decrease the number and press OK to confirm the code.

Note: The default code is 0000, and you can go to Settings＞MOWER＞Reset PIN code in the Navimow app to reset the code.

29

3.2 Light Cue

Navimow will have specific light effects, reminding you to pay attention to the state of the mower.

Mower ambient light cue

Ambient light color and meaning:

Pulsating blue

Flashing blue

Solid blue

Solid green

Flashing yellow

Solid red

Flashing red

Flashing white

Mowing.

The satellite signal is weak but still works fine.

Normal working status.

Mower is in the charging station.

Poor satellite signal.

Emergency stop/lifted up/no connection between the charging station and the mower.

Under error status.

OTA/Blade starts to work.

NOTE: When an abnormality occurs, the LED ring flashes red along with a four-digit error code on the dashboard display. Check the

app for error code meanings and solutions.

Dark mode

When Navimow works at night, you can turn on the dark mode to reduce the brightness of the ambient light. Go to Settings >

MOWER > Light setting to turn on the dark mode. Then, customize your active time.

Dark mode

Active time 21:00-07:00

xxxxx
xxxxxxxxxxxx

30

Before After

Charging station light cue

Charging station LED indicator color and meaning

31

Solid blue

Solid green

Pulsating green

Solid yellow

Flashing yellow

Pulsating yellow

Solid red

Flashing red

Strong satellite signal, the mower is not in the charging station.

Mower is in the charging station and fully charged.

Mower is charging.

Poor satellite signal, the mower is not in the charging station.

No signal from GNSS antenna/ GNSS antenna is not connected.

Antenna connected, no GNSS data.

No connection between the charging station and the mower./ The mower might be powered off.

Under error status.

3.3 Mow

This part is mainly about how the mower works, how to start and pause it during daily work, etc. Work settings related to mowing,

such as: scheduled mowing, how to change cutting height, map management, etc., see 3.6 Settings (Mower).

How does Navimow mow your lawn

Edge cut

Before mowing the work area, the mower will cut along the boundary.

Planned cut

Unlike most robotic lawnmowers, inside the work area, the lawnmower will mow the lawn along a planned path by an algorithm for

maximum efficiency.

For optimal mowing results, the mowing path pattern rotates at certain angle for each new mowing task. Therefore, Navimow will

not leave indentations on the lawn.

NOTE：

1. Before mowing for the first time, please cut your lawn to a height of no more than 6 cm.

2. During the working process, if the battery is low (< 10%), the mower will stop mowing and return to the charging station to

charge. After fully charged, it will automatically return to the position where it previously stopped and continue mowing.

3. The mowing progress can be seen on both the app and the display of the mower. The mowing progress is defined as: current

mowed area/total work area.

32

Start Mowing

NOTE: If the mower is in lock status, first enter the PIN code to unlock the mower (see How to enter PIN code in 3.1).

There are three ways to start mowing:

Save

0 4 8 12 16 20 24

S

M

T

W

T

F

S

HOMESTOP

HOMEMOW

HOMESTOP

a. In the app, tap Mow Now.

b. On the mower, press MOW and then OK to start mowing.

c. The mower starts automatically according to the mowing schedule.

See How to set mowing schedule in 3.6 Settings (Mower) for details.

Pause

Press the STOP button on the mower or in the app to pause mower operation at any time.

33

Resume Mowing

Continue mowing by tapping the MOW button in the app or by pressing the MOW and then OK button on the control panel.

NOTE: If a scheduled mowing task is paused and resumed later, Navimow will still stick to the preset schedule.

Return to the Charging Station

Send the mower back to the charging station in the app or press HOME and then OK button on the mower.

NOTES:

1. If the satellite signal is weak for more than one minute, the mower will return to the charging station. And if the satellite signal is

recovered in the return process, the mower will continue the mowing task.

2. The mower cannot be powered off when it is in the charging station.

+

+

Create a map

x x x x

Add device

+

3.4 Navimow app

NOTE: The following illustrations regarding the app are for demonstration purposes only. Depending on software version, the

options available may be different.

The Navimow app is an important part of Navimow, you can use the app to:

1. Bind and activate the mower

2. Create a map (work area)

3. Check the status and work progress of the mower, remotely control the mower to start, stop or return to the charging station, etc.

4. View and change mower work settings (Mowing schedule, Cutting height, Map management)

5. View and change mower security/function settings (PIN, ambient light, BladeHalt, Anti-theft, etc.)

6. Update firmware, and change network connection

7. Unbind and add devices

8. Get help information and after-sales support

To Use the Navimow App

1. Please search and download the Navimow app through the APP store or Play Store.

2. Register and log in to your account

3. Turn on your phone's Bluetooth function and make sure your phone has a network signal

NOTES：

1. If you have registered an account through other services of Segway-Ninebot, you can log in to the Navimow app with the account

and vice versa.

2. If you cancel your Navimow account, all data related to Segway-Ninebot will be deleted.

3. During use, the Navimow app will ask you for Bluetooth (iOS/Android), location (iOS/Android), and Wi-Fi access (Android). To

ensure normal use, please grant the above accesses.

4. If you use Navimow with an iOS mobile device, when configuring the mower's Wi-Fi network for the first time, please make sure

that your mobile phone is connected to the same Wi-Fi network.

Activate your mower

After registration and login, you will come to Device

Activation Guidance, which will guide you to install,

connect and activate your Navimow. Tap Add device.

See the following chapters for more information:

2.2 Install the Charging Station and the Antenna

2.3 Charge and Activate the Mower

Create a map

34

Before mowing your lawn with Navimow, you need to create a

work area (map) using the Navimow app. Tap “Create a map”, and

follow the instructions in the app. For detailed steps and tips, see

2.4 Set up the Work Area.

Maps can also be edited or deleted on the settings page. See How

to edit the map in 3.6 Settings (Mower).

Check the signal

After the map is saved, satellite signal strength across the whole map will be measured and displayed. You can check or adjust the

position of the charging station according to the tips in the app so that the mower can perform better.

To check the signal distribution of the newly created map, you need to tap the signal icon in the upper right corner in the Navimow app.

You can also tap "How to check" for further guidance and advice.

TEST

How to check?

NOTES:

1. You can review the signal distribution map at any time in Map management.

2. The signal distribution map only reflects the state of the satellite signal at the time the map data was recorded.

Homepage

After mapping, you will come to the Homepage, where you can view the entire work area, the status of the mower, and the work progress

(percentage and actual area), and remotely control the mower to start, pause or return to the charging station. Settings and Notification

pages can also be accessed from here.

35

170㎡64

%

Coverage Progress

MOW STOP

Battery level Battery level and charging status

Lock status Mower locked. Unlock the mower before any operation. See how to enter PIN code in 3.1

Bluetooth Bluetooth connected. When disconnected, tap to reconnect

Connectivity Connects to internet (Wi-Fi or 4G)

Mower status Displays the current status of the mower

Notifications Notifications from the device & app

Settings Settings of the mower and the app

VisionFence VisionFence sensor status

3.5 Notifications

System notifications

xxxxx

xxxxx

xxxxx

xxxxx

System notifications

Latest news and updates from Navimow team.

Device notifications

The mower will send you device notifications in the following situations: work status update (such as mowing completed), blade

replacement, unexpected behaviors, abnormal position, etc.

Notifications

xxxxx

xxxxx

xxxxx

Pop-up messages

Pop-up messages appear at the center of the screen. For example, an error code message appears if an error has occurred.

XXXX

OK

36

3.6 Settings (Mower)

0 4 8 12 16 20 24

M

T

W

T

F

S

S

Deleted successfully

0 4 8 12 16 20 24

M

T

Start and end time

08:00 12:00

12:30

11:30

08:30

07:30

xxxx

Delete the schedule

Confirm

Cancel

MOWER APP

XXXXXXXXX

XXXXXXXXX

XXXXXXXXX

XXXXX

XXXXXXXXX

XXXXXXXXX

XXXXX

XXXXXXXXX

XXXXX

XXXXXXXXX

XX

XXXXXXXXX

XXXXXXXXX

All mower-related settings can be adjusted in the app. You can:

1. Change mower work settings (mowing schedule, cutting height, map managemen, etc.)

2. Change mower security settings and function settings (reset PIN code, ambient light and sound settings, BladeHalt, etc.)

3. View device firmware information, network connection status, unbind devices, switch devices, etc.

NOTE: Setting adjustment requires the mower to be online or connected to your phone via Bluetooth.

How to set mowing schedule

You can set the mowing schedule in the mower settings. The mower will work automatically according to the schedule.

Choose a specific date and time period on the schedule page to set your mowing schedule:

Tap the Hour bar on the page to add or delete working hours in the pop-up page.
Tap a day of the week to toggle the mowing schedule on/off for that day.

37

NOTE：A single work period is at least half an hour, and a maximum of 4 work periods can be added per day.

Adjust cutting height

Cancel

60mm

55mm

50mm

45mm

40mm

35mm

30mm

How to change the cutting height

Edit Delete

The cutting height can be adjusted in Settings >MOWER>Cutting height, the adjustment range is 30~60mm, and the minimum

adjustable segment is 5mm.

How to edit the map

You can edit or delete the entire map in Settings>MOWER>Map management. Make sure your phone is connected to the mower via

Bluetooth.

By tapping "Edit" you can: add or delete boundary, off-limit island, and channels. You can also fine-tune parts of the map. Tap a
boundary or off-limit island in the map and then tap the edit icon to fine-tune the map. For the definition of boundary, off-limit

island, and channels, see 2.4 Set up the Working Area.

NOTES：

1. The channel leading to the charging station is automatically generated and cannot be deleted.

2. When you delete a boundary, the element associated with the boundary (channel) is also deleted.

3. By tapping Delete you will delete the entire map. You need to create a new map before using the mower.

Rain sensor

If it rains when mowing, the rain sensor will be triggered after receiving a certain amount of rainwater, and the mower will
automatically return to the charging station. After the water on the rain sensor dries, it will automatically resume the mowing task.

Before the water dries, the mower cannot be started via the app or by pressing the buttons on the mower. This is normal and not a

malfunction of the mower. To continue mowing, please wait for the water to dry up and then press MOW and then OK, start via the

app or wait for the next mowing schedule to start.
You can also turn off the rain sensor in Settings>MOWER>Rain sensor. See 4.1 Cleaning for maintenance tips.

NOTES：

For the best mowing results, it is recommended to mow in dry weather. Mowing in the rain can make the grass stick on the

wheel and the mower may slip.

DO NOT mow in bad weather, such as heavy rain, thunderstorms or snow.

38

How to turn on Anti-theft

BladeHalt sensor

xxxxx
xxxxxxxxxxxx

106

Confirm

xxxxxx

xxxxxx

The anti-theft function can precisely locate Navimow and effectively prevent accidents such as mower theft. When moving out of a
designated area, Navimow will sound an alarm and you will receive a notification on the app simultaneously. When Anti-theft is on,
you can set the geofence and check Navimow's location in the map in real time.

Anti-theft

Anti-theft alarm

xxxxx
xx

xxxxx

Operation steps:

Step 1: Turn on Anti-theft.

Step 2: Tap 'Geofence extension' to configure the distance of the geofence extension, and then tap 'save' to save.

Step 3: Tap 'Find my mower' to check the location of the mower on the map.

NOTES:

1. If Anti-theft is enabled, you need to enter PIN on the mower before powering off the mower.

2. If Anti-theft is accidentally activated, you need to enter PIN on the mower to disable the alarm and end the push notification.

3. Anti-theft is only available with 4G connection.

How to reset PIN code

39

In factory settings, the default PIN code: 0000. You can

reset the PIN code in Settings>MOWER>Reset PIN code.

NOTE: It is recommended that you reset the PIN code

after activating your mower.

BladeHalt

BladeHalt is a sensor that will be triggered when humans

or animals touch it. This is an experimental function and

will not guarantee 100% accuracy. The sensor is off by

default. It will be enabled when the sensor area is touched.

Meanwhile the blades will stop spinning automatically. This

sensor will only work when the blade disc is spinning.

NOTES:

When the mower is performing the edge cutting, the

BladeHalt sensor won't work.

We recommend disabling this feature when mowing for the

first time to ensure normal function because the sensor may

mistake tall or thick grass as a pet or other sensitive object

and stop the blades.

How to unbind a mower

Auto-update

xxxxx

xxx

xxxxx

xxx

xxxxx

xxx

xxxxx

xxx

xxxxx

xxx

Check for updates

Each mower currently only supports binding to one app account. Before unbinding, it cannot be bound to another app account. You

can unbind the mower in the app. When unbinding, you need to verify your identity through email or SMS verification code.

Network setting

You can manage the network used by Navimow on the Network management page. For H800E, H1500E, and H3000E models, go to

Settings > MOWER > Network management to switch between Wi-Fi and 4G networks.

On the Wi-Fi settings page, you can view the currently connected Wi-Fi network or reconnect to the Wi-Fi.

NOTES:

1. Changing Wi-Fi settings requires your phone to be connected to the mower via Bluetooth.

2. Network switching is only available on products manufactured after week 39 2022.

Firmware version

We will update the functions and firmware of Navimow from time to time. In order to better experience the functions of Navimow, it

is recommended that you regularly check and update the firmware to the latest version.

NOTES:

When activating the device for the first time the firmware will be updated automatically. Once the update is completed, you will

be noticed by the update result. Refer to Update the mower to the latest firmware in 2.3 Charge and Activate the Mower.

When updating the firmware for the device that is not activated for the first time, the conditions below need to be met before

updating.

-The mower is in the charging station.

-The mower is connected to a network and the signal is strong (through 4G or Wi-Fi).

-The battery power is more than 20%.

-There is no mowing task scheduled in the next hour.

If the pop-up window for updating is closed, you can also search for the new firmware in Settings>MOWER>Firmware version to

update the firmware.

40

3.7 Settings (app)

MOWER APP

XXXXXXXXX

XXXXXXXXX

XXXXX

XXXXXXXXX

XXXXX

XXXXXXXXX

XXXXXXXXX

Go to Settings＞APP to browse and adjust the Navimow app-related settings.

Account and security

You can check your bound email address or mobile number, change the password, download the data, and delete your account.

Language

You can set the language to the one that you need. Up to now, fifteen languages are supported, which are English, German, French,

Dutch, Italian, Swedish, Norwegian, Finnish, Danish, Portuguese, Spanish, Russian, Czech, Slovak, and Polish.

Help and support

You can view the latest User Manual, FAQ and contact of after-sales service here.

About

You can view the User Agreement and Privacy Policy here.

41

Log out

You can log out of your account here, and your data will not be deleted after logging out.

3.8 IoT

Navimow is an Internet of Things (IoT) device. Connect the mower to the Internet via cellular network or your Wi-Fi network,

enabling the following functionalities:

1. Firmware Updates Over-The-Air (OTA), keep your mower updated to the latest features.

2. Enables remote control through the network: start mowing, stop mowing, return to charging station, set mowing schedule, set

cutting height and other functions.

3. Remotely monitor the mowing progress and mower location.

4. Report error code and mower status through the network.

5. Anti-theft ( 4G connection only).

Wi-Fi

H500E model only uses Wi-Fi to connect to a network. See Network setting in 3.6 Settings (Mower) for more details.

NOTES:

Navimow only supports 2.4GHz Wi-Fi network.

If you are using an iOS device, the mower can only connect to the Wi-Fi that your mobile device is connected to. Please follow

the instructions in the app. Connect your mobile device to the Wi-Fi first, then connect the mower to the same Wi-Fi. There are

no such requirements for Android devices.

4G

H800E, H1500E and H3000E models use both Wi-Fi and cellular data networks, which will connect the mower to the Internet after

activation. The usage of cellular data will incur charges. H800E and H1500E models come with one year of free data after

activation. The H3000E model comes with three years of free data after activation. You can go to Settings > MOWER > Basic info in

the app to check the expiration date of free data.

When the free data period expires, you need to recharge your 4G data plan via the app so that you can continue to use the IoT

and OTA functions.

If the 4G data is not recharged, the SIM card will remain effective for 2 years. The recharging and activation can be done at

anytime during these 2 years. However, after 2 years you cannot activate it anymore. You need to replace the hardwares through

the after-sales service. You need to pay the repairment and service fee as well.

Firmware updates

We will update the firmware periodically to fix security vulnerabilities and improve the existing features. After firmware updating,

you can experience new features and have a better use experience. When a new firmware version is available, you will receive a

pop-up notification in the app. Please follow the instructions shown on the pop-up window to complete the update. A firmware

update usually takes 10-15 minutes.

To manually check for updates, go to Settings＞MOWER＞Device management > Firmware version.

To update the firmware successfully, the following conditions need to be met:

-The mower is in the charging station.

-The mower is connected to a network and the signal is strong (through 4G or Wi-Fi).

-The battery power is more than 20%.

-There is no mowing task scheduled in the next hour.

NOTE: Some new features might require the app and the mower to be updated to certain versions and above, please check our

release notes for more details.

WARNING

Do not power off the device or run other operations during the update.

42

3.9 Obstacle Avoidance

Obstacle avoidance features are designed to increase the performance of your mower and your safety.

Bumper sensor

Sensors are installed inside the Navimow’s front rubber bumper to detect obstacles. When the bumper bumps into an obstacle and

triggers the sensor, the mower will go backward and avoid the obstacle.

NOTES：

Your Navimow is able to avoid objects after bumping into them. However, it is still recommended to remove excess clutter

before mowing.

If your yard has a lot of trees and continuous obstacles, we recommend that you install an ultrasonic sensor for active obstacle

avoidance.

43

Ultrasonic sensor (optional)

Specific models are equipped with an Ultrasonic sensor. See 1.8 Specifications for details. The ultrasonic sensor is also sold

separately and can be installed on all Navimow models. Consult your dealer for further information.

The ultrasonic sensor uses sound waves to measure the distance from an obstacle so that the mower can avoid it automatically.

With the ultrasonic sensor, the mower can have higher safety performance and work more efficiently.

NOTES：

1. Some factors, such as high temperature and an irregular surface, can affect the accuracy, making the mower unable to avoid an

obstacle effectively.

2. Obstacles below 15 cm cannot be detected by the ultrasonic sensor. If the mower does not avoid a low obstacle automatically,

please know that this is not a mower malfunction.

3. If the mower is testing the map, or in edge cut mode at the end of a mowing task, the ultrasonic sensor will not be triggered.

How to install ultrasonic sensor

≥4s

Installation guidance:

1. Power off the mower. 2. Take off the cover.

3. Connect the communication plug. 4. Use the Allen wrench to tighten the two screws.

3.10 VisionFence Sensor (optional)

VisionFence Sensor can significantly improve Navimow's obstacle recognition and avoidance capability. It is sold separately and

can be installed on all Navimow models. Consult your dealer for further information.

The VisionFence Sensor is designed to achieve accurate obstacle avoidance by identifying and calculating grass and non-grass

objects. When the signal is weak, the mower will start avoiding obstacles through visual recognition. Thanks to the advanced visual

recognition algorithm, the sensor can identify obstacles and start avoiding obstacles when the mower is about 0.3 m away from

them. With the VisionFence Sensor, the mower can avoid some obstacles, such as trees and flowerpots, without setting them as

off-limit islands. However, there is a certain probability that the VisionFence Sensor will fail to recognize obstacles that are too

small (less than 10 cm in length and width), too thin, tilted, dangling, or easily confused with lawn. For example wire fences, moss,

ornamental grass, bushes, dirt, roots, leaves, etc.

With the VisionFence Sensor installed, the mower is more adaptable to complex yards. When the satellite signal is weak in areas

with challenging layouts, the VisionFence Sensor can identify the lawn's edge and allow the mower to keep mowing the lawn.

Separate from the mower, the VisionFence Sensor has its own Wi-Fi module to connect to the internet. The VisionFence Sensor can

function normally without network, but it must be connected to a Wi-Fi network when the firmware needs to be updated.

44

MOWER APP

XXXXXXXXX

XXXXXXXXX

XXXXXXXXX

XXXXX

XXXXXXXXX

XXXXXXXXX

XXXXX

XXXXXXXXX

XXXXX

XXXXXXXXX

XX

XXXXXXXXX

XXXXXXXXX

NOTES:

1. VisionFence Sensor may not work well in low-light situations, resulting in limited obstacle avoidance performance in some complex yards.

2. Clean the lens of VisionFence Sensor by spraying water regularly, avoiding the lens being obscured by stains or mud.

3. For the best obstacle avoidance effect, we recommend that obstacles larger than 1 m and smaller than 0.1 m in diameter should

be set as off-limit islands.

4. To update VisionFence's firmware, please connect it to a Wi-Fi first. Make sure the charging station is also in the coverage of a 2.4

GHz Wi-Fi network.

How to install VisionFence Sensor

≥4s

1. Power off the mower. 2. Take off the cover.

45

3. Connect the plug.

5. Tighten the screws. 6. Install the decorative cover.

4. Place the rubber stoppers and bumps

against the surface of the mower.

7. Power on the mower. 8. Tap VisionFence Sensor in the Navimow

How to change the VisionFence Sensor setting

You can go to Settings >MOWER>VisionFence Sensor to turn on/off the sensor, check the sensor firmware version and configure

the sensor network setting.

app to configure the network.

3.11 Accessories (optional)

The following accessories are sold separately. Please consult your dealer for details.

Antenna Extension Kit

Antenna Extension Kit is for antenna installation on a wall or roof, improving satellite signal.

Overview

Center column×1Extension cable×10m Expansion tube×4 Self-tapping screw×4Installation base×1

CAUTION:
Whenever the location of the antenna is changed, the existing map cannot be used anymore, please

create a new map for your lawn.

How to install

Affix the center column on the installation base. Install the GNSS antenna.

1 2

Connect the extension cable with the charging station. In case the cable is still not long enough, connect another 10 m

3

extension cable. The total length of the extension cable can be 20 m. Insert the power plug into a suitable power outlet.

46

Hold the GNSS antenna to a place where you want to install it. Make sure that the top surface of the antenna points straight up.

4

When the signal indicator on the antenna becomes solid green, the signal is strong.

Make sure
there is nothing
blocking the
antenna.

Top surface

Secure the installation base.

5

For a wooden surface, just secure the base with the self-tapping screws.
For harder surfaces (like concrete, brick and stone), drill two 8 mm holes, insert the expansion tubes, and then secure the base
by tightening the screws.

You can rotate the
collars to adjust the
angle of the antenna
and the length of
the center column.

47

Blade Assembly

Spare blades and bolts

12 12

Blades for regular replacement. For advice and how-to guides for blade replacement, see 4.2 Replace Blades.

Temporary Fence

Protect areas that you don't want the mower to enter.

How to Install

Insert the fencing arches into the ground to form a protective fence. Use the connecting panels to secure the arches.

48

4. Maintenance

To achieve better mowing results and increase the service life, be sure to keep the mower clean and the blades in good

condition. Inspection and maintenance should be carried out by an adult every week. Any damaged or worn parts should be

replaced. DO NOT perform maintenance when wearing open sandals or barefoot. Always wear long trousers and work shoes

when servicing the mower.

4.1 Cleaning

Use a soft brush or cloth to clean the exterior of the mower thoroughly. DO NOT clean with alcohol, gasoline, acetone, or other

corrosive/volatile solvents. These substances may damage the appearance and internal structure of your mower.

For proper docking, periodically inspect and clean the charging station from debris and mud. Make sure all connecting parts of the

charging station, the extension cable, and the power supply are not blocked.

A. Chassis and blade disc

If the chassis and blade disc are dirty, use a brush or a water hose to clean. DO NOT use a high-pressure washer. At the same time,

make sure that the blade disc rotates freely and the blades can pivot freely.

CAUTION: High-pressure water can leak into the sealings and damage electronic and mechanical parts.

B. Blade fender

Check the blade fender regularly. If mud, grass clippings or other objects gather on the blade fender, remove them with a dry brush

or scraper.

C. Wheels

Grass on the wheels can affect how the mower performs when climbing slopes. Remove mud or other objects stuck in between to

ensure strong grip.

D. Front wheels (universal wheels)

Inspect and clean universal wheels regularly. If the wheels are stuck, clean off the debris and lubricate the wheels.

49

E. Rain sensor

Check the rain sensor regularly and make sure the rain sensor is not covered by mud, grass clippings or other objects. You can

either wash it or clean it with a soft brush. After cleaning, dry the sensor area.

WARNING

Before cleaning, make sure the mower is powered off.

When the mower is upside down, it must be powered off.

4.2 Replace Blades

If the mower is used on a regular basis, it is recommended to replace the blades and screws every 1–2 months to ensure safety and

better mowing results. Replace all three blades and their screws at the same time for a safe cutting system.

WARNING

Wear heavy gloves when you inspect or service the blade.

Only use the right type of screws and original blades as approved by Segway. Blade model: HA002E.

DO NOT reuse the screws. Doing so can cause serious injury.

How to replace the blades

1

Turn off the mower.

2

To avoid scratching, place the mower on a soft and clean surface in an upside-down position.

3

Use a cross-tip screwdriver to loosen the three screws.

4

Remove the screws and blades.

5

Fasten the new blades and screws (Torque: 1 N·m). Make sure the blades can pivot freely.

Note: After fastening the blades and screws the blades will still seem loose. Refer to Blade in 1.4 Parts and Functions.

50

4.3 Transportation

To protect the mower, use the original packaging for long-distance transportation. Before lifting, moving, or transporting the

product, turn it off. Handle with care and avoid violent force, such as throwing and heavy pressure. Never pick up or carry the

mower while the motor is running.

How to move or lift properly

Carry the mower by the handle, with the blade disc facing away from your body.

CAUTION:

To avoid damage to the mower and/or the charging station, DO NOT lift the mower by the handle when it's parked

in the charging station. Remove the mower from the charging station before lifting the mower.

51

4.4 Battery

Power off the mower and charge its battery to 85% or higher before storage to avoid over-discharge and damage to the

electrical components. Charge the mower every 120 days for long-time storage.

Battery damage caused by over-discharge will not be covered by the Limited Warranty.

DO NOT use or store the battery under extreme temperature conditions, i.e., above 50°C (122°F) or below -20°C (-4°F).

Temperature protection will be activated at 0°C (32°F)/50°C (122°F), the battery won't be charged unless the temperature

reaches 5°C (41°F) or above/reduces to 45°C (113°F) or below.

When the battery temperature is too high or too low, the mower will not start mowing. You will also receive a push notification in

the Navimow app.

NOTE: The battery life depends on how often the product is used and the total working hours. When the operation time is

significantly shorter than usual per full charge or the lawn is not well-cut, consider replacing the battery.

1

2

2

How to replace the battery

1

Turn off the mower.

2

Place the mower on a soft and clean surface in an upside-down position.

3

Use a cross-tip screwdriver to loosen the 6 screws on the battery compartment.

Loosen the 4 screws in the battery compartment.

4

Take out the battery pack and replace it with the new one.

6

7

Connect the plugs and tighten all the screws.

5

Disconnect the two plugs.

WARNING

Use only the original battery pack or that of the same model as specified by Segway. Each mower contains one battery pack.
Depending on the specific mower model, the rated capacity of the battery is 5200 mAh, 7800 mAh, or 10400 mAh.
Do not use non-rechargeable batteries. For the purposes of recharging the battery, only use the detachable supply unit provided
with this appliance. For the European Union: use only with NBW32D002D5N - EU supply unit. For the United Kingdom: use only
with NBW32D002D5N - UK supply unit.
DO NOT dismantle or puncture the battery casing. Keep away from metal objects to prevent short circuit. Keep away from fire,
heat and direct sunlight.
For information about battery and electrical waste, please contact your household waste disposal service, your local or regional
waste management office, or your point-of-sale.
The battery compartment is not supposed to be opened regularly. Only open the battery compartment when you need to change the battery.
The battery pack contains electrolytes. If the electrolyte leakage comes into contact with your skin, wash off with soap and
water immediately. Get medical help in case of eye contact and immediately flush the eyes with plenty of water for at least 15
minutes without rubbing.

52

4.5 Power Supply

Disconnect the power supply:

- Before clearing a blockage;

- Before checking, cleaning or working on the machine;

- After striking a foreign object to inspect the machine for damage.

Regularly examine the cord, plug, enclosure and other parts. If any damage or signs of aging are found, stop using immediately.

WARNING

DO NOT operate a damaged power supply. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or

similarly qualified persons in order to avoid a hazard. If the extension cable is defective, please replace it with the 10-meter long cable

as approved by Segway.

DO NOT connect a damaged cord to the power supply or touch a damaged cord or extension cable before it is disconnected

from the power socket. Damaged cords can lead to contact with live parts.

DO NOT use the power supply with any other product or battery, otherwise there will be risks of personal injury, fire or electrical

shock. Product safety cannot be guaranteed with other than original batteries.

DO NOT charge when the battery is leaking.

Keep the extension cable away from moving hazardous parts to avoid damage to the cords which can lead to contact with live

parts.

Recommendation

Connect the mower and/or its peripherals only to a supply circuit protected by a residual current device (RCD) with a tripping

current of not more than 30 mA.

4.6 Storage

53

Before storage, power off the mower and charge its battery to 85% or higher to avoid over-discharge, which will cause

permanent damage.

Store in a cool and dry place indoors. Exposure to sunlight and temperature extremes (both hot and cold) will accelerate the

aging process of the components and may permanently damage the battery.

Keep the mower, charging station and power supply away from heat sources (such as stoves, radiators, etc.) or chemicals.

Protect the power supply from moisture and keep it in a well-ventilated place.

WARNING

When there is a risk of a thunderstorm, unplug the power supply from the power socket. Disconnect all cables and wires

connecting to the charging station. Reconnect when there is no longer a risk of thunder.

Extra requirements for winter storage

The mower

Clean the mower thoroughly before storage. Check the components subject to wear such as the blades. Repair or replace them

if they are in poor condition. Store the mower in a dry and frost-free place, while standing on all wheels, preferably in the

original packaging.

The charging station and GNSS antenna

Unplug the power supply from the power socket and disconnect it from the charging station. Disconnect the GNSS antenna

from the charging station and take it down from the standing pole or the antenna extension kit. Keep the charging station and

GNSS antenna indoors and out of direct sunlight.

For more information, visit https://navimow.zendesk.com/hc/en-001/articles/11039122526489

4.7 Recycling and End-of-life Disposal

DO NOT treat this product as domestic waste. For recycling information, contact your domestic waste service, your municipality, or

point of sale.

WARNING

DO NOT dispose of this product in a landfill, by incineration, or by mixing with household trash. Danger or serious injury can occur

because of the electrical components.

4.8 Others

Keep all screws, nuts and bolts tight to ensure normal and safe operation.

Tyres supplied with the product are to be mounted on the wheel by a professional repairer. Removing the wheels is complicated

and incorrect assembly can lead to instability and malfunctions.

To ensure good grip of the tread, keep the drive wheels (rear wheels) clean by removing any mud with a brush.

The chassis compartment behind the bumper must be opened and resealed by authorized service technicians ONLY. Servicing

by yourself can void the Limited Warranty.

NOTICE: INSURANCE

YOUR INSURANCE POLICIES MAY NOT PROVIDE COVERAGE FOR ACCIDENTS INVOLVING THE USE OF THIS

PRODUCT. TO DETERMINE IF COVERAGE IS PROVIDED, PLEASE CONTACT YOUR INSURANCE COMPANY OR

AGENT.

54

5. FAQ and Troubleshooting

The following chart offers a guide to help identify an issue, and if possible, repair by yourself. When the problem cannot be solved,

consult an authorized dealer or repairer.

Possible Causes Issue Solutions

Abnormal vibration when the mower is operating

Delayed mower movement when laying the boundary

via the app

A damaged blade disc

Unstable Bluetooth signal

Check the blades and the blade disc. Replace if damaged or worn.

The blade disc has to be replaced by an authorized technician.

Stay close to the mower (within 6 meters) when laying the

boundary.

55

The mower cannot get accurate GPS location

Shorter working hours per full charge

It takes less time to fully charge the mower

The mower does not charge or it turns off

automatically in the charging station

The mower does not work according to the schedule

The mower does not go back to the charging station

persistently

1. The GNSS antenna on the mower is covered or blocked

2. The GNSS antenna or charging station is covered or

3. The firmware version is too old

2. Lawn condition (long grass, changed garden

1. High/low battery temperature

2. The charging station is not connected to the

3. The contact strip is unclean

1. The STOP button is pressed down or jammed
and the mower cannot start automatically

1. The GNSS antenna is blocked

2. The charging station is covered or blocked by

3. Items are blocking the upper surface of the mower so that
the built-in GNSS antenna cannot receive the signal well

blocked

1. Aged battery pack

layout, etc.)

Aged battery pack Replace the battery pack.

power socket

2. Low battery

3. Water on the rain sensor

obstacles

1. Make sure the mower is not covered by anything.

2. Remove anything that is covering or blocking the charging

station, or relocate the GNSS antenna to a place with a good signal.

1. Make sure the STOP button is completely released. Turn

stuck in the STOP button. If yes, remove the object and try

3. If the rain sensor is triggered, the mower cannot start
working. Wait for the water to dry up or turn off the rain

Remove all obstacles covering, blocking or surrounding the

3. Update to the latest firmware

1. Replace the battery pack.

2. This is normal.

1. When the mower temperature returns normal, try

2. Connect the charging station to the power supply

off the mower and check if there is any foreign object

2. Charge the mower battery to ≥85%.

charging again.

and plug it into the power socket.

3. Clean the contact strip.

mowing again.

sensor in the app.

charging station and the antenna.

The mower is stuck

The mower goes outside the boundary

The mower does not move in a regular pattern in

The mower cannot connect to a Wi-Fi network

certain areas

Uneven or patchy mowing

The mower cannot power on The battery is over-discharged

1. The wheels lost traction because of mud or grass

1. The wheels lost traction because of mud or grass

3. Wi-Fi permission is not granted to Navimow app

2. Soft ground such as sand

2. The boundary is set on a slope

3. Weak satellite signal reception

There are obstacles in the area

1. The preset mowing time is insufficient

2. The blades are blunt

3. The grass is too high

4. The blades cannot pivot normally

1. The mower is too far away from the router

2. The Wi-Fi network is not 2.4 GHz

3. Deep ditch

1. Remove anything that’s stuck on the wheels.

2. Set soft areas as off-limit islands when necessary.

3. Fill in the gap and keep the lawn surface level and flat.

1. Remove anything that’s stuck on the wheels.

3. Try to install the antenna in a relatively open space to allow the
antenna to have a clear view of the sky, where at least 110° of the

1. Adjust the mowing time so that it matches the mowing area and

3. Set the cutting height to a higher level and then lower to the

2. Change the location of the boundary.

sky is unobstructed.

The mower will automatically adjust its moving pattern and

the mower has enough time to finish the task.

Place the mower in the charging station, fully charge it, and

2. Connect the mower to a 2.4 GHz Wi-Fi network.

resumes to normal.

2. Replace the blades.

desired height gradually.

4. Clean the blades.

restart the mower.

1. Place the mower closer to the router.

3. Grant permission to the app.

The mower mows the lawn by itself without any manual

The mower does not cut the grass, or the blades stop

rotating during the mowing process

operation

Possible Causes Issue Solutions

1. Manual mowing mode (start mowing either via
the app or by pressing the mower buttons)

4. The mower does not cut when going back to

starting point of the mowing session. This is

normal and the mower will only cut on the

2. Mowing schedule

3. Rain sensor

1. Cutting motor over-current protection

the charging station, or when going to the

2. Foreign objects

3. Obstacle avoidance

planned cutting path.

1. If you started manual mowing mode before, the mower will keep
working until 100% of the mowing task is completed.

When the battery level is lower than 10%, the mower will return to

the charging station. When the battery is charged to 85%, the

mower will resume the previous mowing task automatically. When

the mowing task is completed (100%), the mower will exit the

2. If you have set a mowing schedule (and you didn't start manual
mowing before), the mower will automatically start the mowing

When the battery level is lower than 10%, the mower will return to

the charging station. When the battery is charged to 85%, the

mower will resume the previous mowing task automatically until

3. When the rain sensor is triggered, the mower will stop the task
and return to the charging station. After the water on the rain

sensor is dry, it will automatically continue until the mowing task

is finished. However, if it's past the scheduled time, the mower will

1. When the grass is too thick, the cutting motor will

automatically enter self-protection and stop rotating when the

current is too high. At this time, it is recommended to increase

the mowing height, or use other mowing tools to trim the lawn to

2. Please confirm whether there is any foreign object stuck in
blade disc or blades, if any, please clean it in time.

3. When the mower is avoiding an obstacle, the bump sensor will
shut down the blades temporarily. When this protection
mechanism is finished, the blades will continue rotating.

manual mowing mode.

task according to the schedule.

the mowing task is completed (100%).

not resume mowing.

6cm or lower first.

4. Normal

Certain areas are not cut

1. Inaccurate positioning

2. Obstacle avoidance

3. Tall grass

1. The mower's moving path depends on satellite positioning,

occasionally inaccurate positioning may lead to missed cuts, and

the missed area will be covered after a few more cuts.

2. If an obstacle is encountered during mowing, the mower will
avoid the obstacle, which can result in certain areas not being cut.
This is normal and a new feature will be added to make the mower

cut the missed area with obstacles again.

3. If the grass is higher than 15cm, the ultrasonic sensor will be

triggered and the mower will avoid areas with high grass.

56

When there is an abnormality, an error code is shown in the app and the mower display. Below is a list of the error codes, what they mean

and what to do:

MeaningError Code Solution

Please keep the mower still, and try to restart the mower. If the error persists, contact after-sales
service.

Please press the STOP button on the mower. If the error persists, contact after-sales service. Do not
disassemble the battery pack and make sure to use a genuine battery.

Please charge the mower until it has more than 50% battery (the battery indicator becomes green),
then press the STOP button on the mower. If the error persists, contact after-sales service. Do not
disassemble the battery pack and make sure to use a genuine battery.

Please press the STOP button on the mower. If the error persists, contact after-sales service.

For your safety, power off the mower first. 1. Check if the blade disc is stuck, remove the foreign
objects. 2. Check if the grass is too thick and dense, cut your lawn to a height of no more than 6 cm.
Restart the mower and resume mowing. If the error persists, contact after-sales service.

For your safety, power off the mower first. Check if there are foreign objects above the blade fender,
such as grass clippings, stones, etc., and clean it up. Restart the mower, and adjust the cutting height
to 60 mm for testing. If the error persists, contact after-sales service.

Please restart the mower and resume mowing. If the error persists, contact after-sales service.

Please restart the mower and resume mowing. If the error persists, contact after-sales service.

Please press the STOP button on the mower. If the error persists, disconnect the mower from the
charging station, and contact after-sales service. Do not disassemble the battery pack and make sure
to use a genuine battery.

The battery is over-discharged and needs to be charged. If the battery temperature is lower than 0
degrees or higher than 48 degrees, wait for the temperature to return to above 5 degrees or below 44
degrees before charging. After charging to 50% power, press the STOP button to clear it. If the error
persists, disconnect the mower from the charging station, and contact after-sales service. Do not
disassemble the battery pack and make sure to use a genuine battery.

Please press the STOP button on the mower. If the error persists, shut down the mower immediately,
and contact after-sales service.

Please press the STOP button on the mower. If the error persists, take the mower out of the charging
station and contact after-sales service. Do not disassemble the battery pack and make sure to use a
genuine battery.

Place the mower in the shade (operating temperature: 0~40 degrees Celsius), then press the STOP
button on the mower. If the error persists, contact after-sales service. Do not disassemble the battery
pack and make sure to use a genuine battery.

Place the mower in a warm environment (operating temperature: 0~40 degrees Celsius), then press
the STOP button on the mower. If the error persists, contact after-sales service. Do not disassemble
the battery pack and make sure to use a genuine battery.

Please restart the mower and then put it in the charging station. If the error persists, contact
after-sales service.

Please check if the wheels are stuck. Remove the foreign objects, then press the STOP button on the
mower and press MOW+OK to resume mowing. If the error persists, contact after-sales service.

Please press the STOP button on the mower and press MOW+OK to resume mowing. If the error
persists, contact after-sales service.

Please keep the mower level and still, restart the mower. If the error persists, contact after-sales
service.

Power off the mower, and lift the rear wheels off the ground by the lifting handle. Then, power on and
wait for the rear wheel to rotate and calibrate. After calibration, continue to use it as usual. If the error
persists, contact after-sales service.

Please restart the mower and then put it in the charging station. If the error persists, contact
after-sales service.

Please press the STOP button on the mower and press MOW+OK to resume mowing. If it fails, restart
the mower and then put it in the charging station. If the error persists, contact after-sales service.

Please restart the mower and then put it in the charging station. If the error persists, contact
after-sales service.

Please wait for about 1 minute before the temperature returns to normal. Then, press the STOP button
on the mower and press MOW+OK to resume mowing. If the error persists in the same area, set the
area as an off-limit island.

Please restart the mower and then put it in the charging station. If the error persists, contact
after-sales service.

57

1001

1002

1003

1004

1005

1008

1009

1010

1018

1020

1021

1022

1023

1024

1025

2010

3001

3002

3003

3004

3005

3006

3007

3008

3010

4001 Storage system error

Mowing motor

initialization failed

Mowing motor

overvoltage protection

Mowing motor

undervoltage protection

Mowing motor

overcurrent protection

Mowing motor stall

protection

Cutting height motor

stall protection

Cutting height motor

overcurrent protection

NCU self-check failure

Cutting height motor control failure

Battery overvoltage protection

Battery undervoltage protection

Battery discharging protection

Battery charging

protection

Battery temperature is

too high

Battery temperature is

too low

Sensor system

self-check failure

Hub motor stall

protection

Hub motor overspeed

protection

IMU bias error

Hub motor calibration

error

Hub motor short circuit

protection

Hub motor calibration

corrupted

Hub motor communication

error

Hub motor over temperature

VCU self-check failure

4003

4004

4007

4008

4010

4011

ECU over temperature

VCU over temperature

Bluetooth link error

IoT link error

Mower motor

communication error

Charging station

communication error

Place the mower in the shade (operating temperature: 0~40 degrees Celsius), then press the
STOP button on the mower. If the error persists, contact after-sales service.

Please press the STOP button on the mower and press MOW+OK to resume mowing. If it fails, restart
the mower and then put it in the charging station. If the error persists, contact after-sales service.

Please make sure the charging station is plugged into a power outlet, and the distance between the
charging station and the mower is within 200 meters. Please press the STOP button on the mower and
press MOW+OK to resume mowing. If it fails, restart the mower and then put it in the charging station.
If the error persists, contact after-sales service.

4013

4020

5001

5002

5003

5005

6002

6003

6004

6005

6006

6007

6008

6010

6011

6014

6015

6016

6017

6018

7001

7002

7003

7004

7005

7006

8001

8002

8003

8005

8006

MeaningError Code Solution

Ultrasonic module

communication error

ECU system self-check failure

Unable to connect GNSS

antenna

Charging station guiding wire

Charging station overcurrent or

Mower is outside the boundary

Mower cannot return to the

Mower cannot return to the

Bumper sensor triggered too

Mower gets stuck in obstacles

Localization data streaming fault

VisionFence sensor system

error

overvoltage protection

GNSS antenna data error

Mower has turned over

charging station

charging station

Bumper sensors triggered

constantly

Mower is lifted

many times

Motion planning error

Motion planning error

Motion planning error

Motion planning error

Motion planning error

Motion planning error

IMU/TICKS data error

Fail to read VCU version

GPS data error

Compass data error

Localization recovery is not

successful

VisionFence sensor

communication error

VisionFence sensor map

error

Stained camera

VisionFence sensor

disconnected

error

Please make sure the ultrasonic sensor cables are connected correctly, then restart the mower. If the
error persists, contact after-sales service.

Please restart the mower and then put it in the charging station. If the error persists, contact
after-sales service.

Please check if the GNSS antenna is connected to the charging station, then press the STOP button on
the mower. If the error persists, contact after-sales service.

Please re-plug the charging station into the power supply, then press the STOP button on the mower. If
the error persists, contact after-sales service.

Please reconnect the GNSS antenna to the charging station, and then press the STOP button on the
mower. If the error persists, contact after-sales service.

Please place the mower on an open and flat surface within the boundary, and press the STOP button on the
mower. When the mower light turns blue, press MOW+OK to resume mowing. If it fails, restart the mower
and then put it in the charging station. If the error persists in the same area, set the area as an off-limit island.

Please place it in the proper position and put it back in the boundary or charging station. Press the
STOP button on the mower, and then press MOW+OK to resume mowing. Please set the area where
the mower turns over frequently as an off-limit island.

Please confirm no obstacles in the path and the charging station is installed on a flat surface. Press the
STOP button on the mower, then HOME+OK to return. If the error persists, check if the charging
station and the antenna have been moved since the previous mapping and rebuild the map. If it still
cannot be solved, contact the after-sales service.

Please confirm no obstacles in the path and the charging station is installed on a flat surface. Press the
STOP button on the mower, then HOME+OK to return. If the error persists, check if the charging
station and the antenna have been moved since the previous mapping and rebuild the map. If it still
cannot be solved, contact the after-sales service.

Please remove the obstacles or tap the sensor gently to release it, then press the STOP button and
press MOW+OK to resume mowing. If it fails, restart the mower and then put it in the charging station.
If the error persists, contact after-sales service.

Please place the mower on a flat surface and check if the front wheels are stuck, then press the STOP
button and press MOW+OK to resume mowing. If it fails, restart the mower and then put it in the
charging station. If this happens frequently, contact after-sales service.

Please remove the obstacles, then press the STOP button and press MOW+OK to resume mowing. If it
fails, restart the mower and then put it in the charging station.

Please relocate the mower to a flat spot within the boundary, press the STOP button to clean error
code, Press MOW+OK to resume mowing. Please set the area where the mower stuck frequently as an
off-limit island.

Please check if the mower is stuck. Remove the foreign objects, then press the STOP button on the
mower and press MOW+OK to resume mowing. Please set the area where the mower stuck frequently
as an off-limit island.

Please remove the mower from the obstacles and place it on a flat surface within the boundary. Press
the STOP button on the mower and press MOW+OK to resume mowing. Please set the area where the
mower stuck frequently as an off-limit island.

Please confirm no obstacles in the path and the charging station is installed on a flat surface. Press the
STOP button on the mower, then HOME+OK to return. If the error persists, check if the charging station
and the antenna have been moved since the previous mapping and rebuild the map. If it still cannot be
solved, contact the after-sales service.

Please remove the obstacles or tap the sensor gently to release it, then press the STOP button and
press MOW+OK to resume mowing. If it fails, restart the mower and then put it in the charging station. If
the error persists, contact after-sales service.

Check if there are obstacles or complex terrain around the mower. To help the mower to recover
localization, place it in an open and flat area. Press the STOP button and then resume mowing or parking.

Please press the STOP button on the mower and press MOW+OK to resume mowing. If it fails, restart
the mower. If the error persists, contact after-sales service.

Please clean the camera lens, then press the STOP button on the mower and press MOW+OK to
resume mowing. If the error persists, contact after-sales service.

Please check if the VisionFence sensor is disconnected from the mower. If you intended to do so,
please disable the VisionFence sensor in APP setting. If the error persists, contact after-sales service.

A system error occurred in VisionFence sensor. Please restart the mower. If the error persists, contact
after-sales service.

58

NOTE: Error codes 8001-8006 are associated with the VisionFence Sensor. When a VisionFence Sensor is mounted on your mower,
these error codes may be shown in the app and the mower display.

In case of an accident or breakdown, contact an authorized repairer if the product is still under warranty. If it’s not, you can contact any
specialized repairer of your choice.

6. Important Information

6.1 Trademark and Legal Statement

Segway, Powered by Segway, Navimow and the Rider Design are the registered trademarks of Segway Inc., Android, Google Play are
trademarks of Google Inc., App Store is a service mark of Apple Inc., The respective owners reserve the rights of their trademarks
referred to in this manual.
We have attempted to include descriptions and instructions for all the functions of the Navimow at the time of printing. However,
due to constant improvement of product features and changes of design, your Navimow may differ slightly from the one shown in
this document. Visit the Apple App Store (iOS) or Google Play Store (Android) to download and install the Navimow app.
Please note that there are multiple Segway models with different functions, and some of the functions mentioned herein may not
be applicable to your unit. The manufacturer reserves the right to change the design and functionality of the Navimow product and
documentation without prior notice.
© 2023 Willand (Beijing) Technology Co., LTD. All rights reserved.

Navimow Legal Statement:

IMPORTANT: The user shall agree to read the entire user manual and fully understand its content (especially the parts related to
safety warnings) and adhere to the instructions herein before using this product.

1. Navimow is an electric household with blades, it can be dangerous to a user, other persons and property in proximity thereto. The
user shall assume all the risks and loss in connection with the product (especially for those related to and/or arising out of
violation of the instructions about safety warnings). Such risks include but not limited to injuries, bodily injuries and/or damages
to property. SEGWAY and its affiliates shall not be liable for any claim, liability and loss related to such consequences, if it is due
to the user’s assumption of risk.

2. Please check and obey your local laws or regulations over the product. It is SOLE User’s responsibility THAT HE/SHE SHALL USE
AND/OR DISPOSE OF THE PRODUCT IN COMPLIANCE WITH THE LAW IN YOUR JURISDICTION.

3. A consumer shall immediately check whether the product and its accessories are in good condition upon receipt of the product.

4. All the separate components and part of the Navimow must be properly installed as per the User Manual. Inappropriate
installation may lead to unexpected accidents. The Mower may contain removable components and small parts. Please keep it

59

out of the reach of children to avoid choking hazards.

5. DO NOT allow children to be in the vicinity or play with the machine when it is operating.

6. Please note the safety warnings listed in the User Manual, including but not limited to:
Always keep the mower within 6 meters away from you, and DO NOT let it get out of your eyesight when it is operating.
DO NOT wear open sandals or be barefoot when mowing.
DO NOT mow on slopes greater than 45%.
DO NOT attempt to charge your mower if it, the power supply, the charging station, or the power socket is wet.
DO NOT charge the mower when the temperature is above 45℃(113°F) or below 5℃(41°F).
DO NOT connect the power supply to the power socket if the cord or the plug is damaged.
Keep away from inflammable and explosive materials when charging.
When there is an abnormal smell, sound, or light display, stop charging immediately and contact after-sales service.
DO NOT ride on the machine.
DO NOT touch rotating blade.

7. Do not dispose of this product in a landfill, by incineration, or by mixing with household trash. Serious danger/injury can occur
because of the electrical components and the battery. For information about battery and electrical waste, please contact your
household waste disposal service, your local or regional waste management office, or your point-of-sale.

8. The user shall not use any non-original accessories, or dismantle or modify the product without authorization. All damages,
injuries and damages to property arising therefrom will be your sole responsibility and risk.

9. NEITHER SEGWAY (SEGWAY DISCOVERY B.V. AND ITS SUBSIDIARIES AND AFFILIATES) NOR WILLAND (WILLAND (BEIJING)
TECHNOLOGY CO., LTD. AND ITS SUBSIDIARIES AND AFFILIATES) IS SUBJECT TO NO COMPENSATION RESPONSIBILITY OF
ANY CLAIM, LIABILITY AND LOSS THAT ARISES (OR MAY ARISE) FROM VIOLATING ANY OF THE ABOVEMENTIONED CLAUSES
OR ANY INJURIES, DAMAGES OR LEGAL DISPUTES CAUSED BY A USER’S INEXPERIENCE OR FAILURE TO FOLLOW THE
INSTRUCTIONS IN THIS MANUAL.

10. SEGWAY reserves the right to make changes to the product, release firmware updates, and update this manual at any time.
Improvements and changes to this user manual necessitated by typographical errors, inaccuracies of current information, or
improvements to programs and/or equipment, may be made by SEGWAY at any time and without notice. Such changes will,
however, be incorporated into new editions of this user manual. All illustrations are for illustration purposes only and may not
accurately depict the actual device. Actual product and functions may vary. Due to the update of the product, there may be some
deviations in color, appearance and other aspects between the product listed in this manual and the product you actually
purchased. Please refer to the actual product.

11. This document should be considered as a permanent part of the product and it shall be provided to the user together with the
product all the time.

Thank you again for choosing Navimow!

6.2 EC DECLARATION OF CONFORMITY

Manufacturer

Name: Willand (Beijing) Technology Co., LTD.

Address: Room 203, A1 Bldg. Zhongguancun Dongsheng Technology Park (Northern Territory), No. 66, Xixiaokou Rd, Haidian Dist.,

Beijing, China.

Authorized Representative

Name: Segway Discovery B.V.

Address: Dynamostraat 7, 1014BN Amsterdam, The Netherlands

Contact Person: Antonio Rapisarda

Function: Account Director

Object of the declaration

Generic designation: Robotic Lawnmower

Product name: Navimow

Type/model: H500E/H800E/H1500E/H3000E

Serial number: S2RA x yyyy x yyyy/S2RC x yyyy x yyyy/S2RE x yyyy x yyyy/S2RT x yyyy x yyyy

(“x” indicates any letter from A-Z except O and I, “y” indicates any letter from A-Z except O and I or any number from 0-9)

This Declaration of Conformity is issued under the sole responsibility of the manufacturer.

The object of the declaration described above is in conformity with the following EU Directives:

1. Radio Equipment Directive (2014/53/EU)

2. Machinery Directive (2006/42/EC)

3. RoHS Directive (2011/65/EU) and amending directive ((EU)2015/863)

Conformity with these Directives has been assessed for this product by demonstrating compliance to the following harmonized

standards and/ or technical specifications:

EN 60335-1:2012+A11:2014+AC:2014+A13:2017+A1:2019+A14:2019+A2:2019

EN 50636-2-107:2015+A1:2018+A2:2020

EN IEC 61000-3-2:2019+A1:2021 ETSI EN 301 908-1 V13.1.1

EN 61000-3-3:2013+A1:2019 ETSI EN 301 908-13 V13.1.1

EN IEC 55014-1:2021 ETSI EN 301 489-1 V2.2.3

EN IEC 55014-2:2021 ETSI EN 301 489 - 3 V2.2.0

ETSI EN 300 220-1 V3.1.1 ETSI EN 301 489-17 V3.2.4

ETSI EN 300 220-2 V3.1.1 ETSI EN 301 489-19 V2.1.1

ETSI EN 300 328 V2.2.2 ETSI EN 301 489-52 V1.2.1

ETSI EN 303 413 V1.1.1 ETSI EN 301 511 V12.5.1

EN 50665:2017 EN IEC 62311:2020

EN 62133-2:2017 EN IEC 63000:2018

Signed for and on behalf of: Willand (Beijing) Technology Co., LTD.

Place: Changzhou, China Date: 22-02-2022

60

Name: Crystal Zhuang Function: Certification Manager

Signature:

6.3 UKCA DECLARATION OF CONFORMITY

Manufacturer

Name: Willand (Beijing) Technology Co., LTD.

Address: Room 203, A1 Bldg. Zhongguancun Dongsheng Technology Park (Northern Territory), No. 66, Xixiaokou Rd, Haidian Dist.,

Beijing, China.

Authorized Representative

Name: UKCA Experts Ltd.

Address: Dept 302, 43 Owston Road, Carcroft, Doncaster, DN6 8DA, United Kingdom

Contact Person: Ferry van Bergen Henegouw

Function: Certification Engineer

Object of the declaration

Generic designation: Robotic Lawnmower

Product name: Navimow

Type/model: H500E/H800E/H1500E/H3000E

Serial number: S2RA x yyyy x yyyy/S2RC x yyyy x yyyy/S2RE x yyyy x yyyy/S2RT x yyyy x yyyy

(“x” indicates any letter from A-Z except O and I, “y” indicates any letter from A-Z except O and I or any number from 0-9)

This Declaration of Conformity is issued under the sole responsibility of the manufacturer.

The object of the declaration described above is in conformity with the following UK legislations:

1. Radio Equipment Regulations 2017

2. Supply of Machinery (Safety) Regulations 2008

3. The Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment Regulations 2012

Conformity with these Directives has been assessed for this product by demonstrating compliance to the following designated

standards and/ or technical specifications:

BS EN 60335-1:2012+A11:2014+AC:2014+A13:2017+A1:2019+A14:2019+A2:2019

BS EN 50636-2-107:2015+A1:2018+A2:2020

61

BS EN IEC 61000-3-2:2019+A1:2021 ETSI EN 301 908-1 V13.1.1

BS EN 61000-3-3:2013+A1:2019 ETSI EN 301 908-13 V13.1.1

BS EN IEC 55014-1:2021 ETSI EN 301 489-1 V2.2.3

BS EN IEC 55014-2:2021 ETSI EN 301 489 - 3 V2.2.0

ETSI EN 300 220-1 V3.1.1 ETSI EN 301 489-17 V3.2.4

ETSI EN 300 220-2 V3.1.1 ETSI EN 301 489-19 V2.1.1

ETSI EN 300 328 V2.2.2 ETSI EN 301 489-52 V1.2.1

ETSI EN 303 413 V1.1.1 ETSI EN 301 511 V12.5.1

BS EN 50665:2017 BS EN IEC 62311:2020

BS EN 62133-2:2017 BS EN IEC 63000:2018

Signed for and on behalf of: Willand (Beijing) Technology Co., LTD.

Place: Changzhou, China Date: 22-02-2022

Name: Crystal Zhuang Function: Certification Manager

Signature:

6.4 Certifications

European Union Compliance Statement

Information on Disposal for Users of Waste Electrical & Electronic Equipment

This symbol on the product or on its packaging indicates that used electrical and electronic products should not be mixed with
unsorted municipal waste. For proper treatment, it is your responsibility to dispose of your waste equipment by arranging to return
it to designated collection points.
Disposing of this product correctly will help save valuable resources and prevent any potential negative effects on human health
and the environment, which could otherwise arise from inappropriate waste handling.
To return your used device, please use the return and collection systems or contact the retailer where the product was purchased,
which is free of charge, please contact your local authority for further details of your nearest designated collection point.
Penalties may be applicable for incorrect disposal of this waste, in accordance with your national legislation.

Information on Disposal for Users of used batteries

This symbol means that batteries and accumulators, at their end-of-life, should not be mixed with unsorted municipal waste. Your
participation is an important part of the effort to minimize the impact of batteries and accumulators on the environment and on
human health. For proper recycling you can return this product or the batteries or accumulators it contains to your supplier or to a
designated collection point, which is free of charge.
Disposing of this product correctly will help save valuable resources and prevent any potential negative effects on human health
and the environment, which could otherwise arise from inappropriate waste handling.
Penalties may be applicable for incorrect disposal of this waste, in accordance with your national legislation.
There are separate collection systems for used batteries and accumulators.
Please, dispose of batteries and accumulators correctly at your local community waste collection/recycling
center.

Restriction of the use of certain hazardous substances (RoHS) Directive

Willand (Beijing) Technology Co., LTD. hereby declares the whole product including parts (cables, cords, and so on) meets the
requirements of RoHS Directive 2011/65/EU and amendment Commission Delegated Directive (EU) 2015/863 on the restriction of
the use of certain hazardous substances in electrical and electronic equipment ("RoHS recast" or "RoHS 2.0").

62

Radio Equipment Directive

Willand (Beijing) Technology Co., LTD. hereby declares that the product listed in this section comply with the essential require­ments and other relevant provisions of the Radio Equipment Directive 2014/53/EU.

Machinery Directive

Willand (Beijing) Technology Co., LTD. hereby declares that the product listed in this section comply with the essential
requirements and other relevant provisions of the Machinery Directive 2006/42/EC.

Europe Authorised Representative:

Segway Discovery B.V. Dynamostraat 7, 1014BN Amsterdam, The Netherlands.
Willand (Beijing) Technology Co., LTD. hereby declares that the product comply with the essential requirements and other relevant
provisions of the RoHS Directive 2011/65/EU and amendment Commission Delegated Directive (EU) 2015/863, the Radio
Equipment Directive 2014/53/EU and the Machinery Directive 2006/42/EC.

Bluetooth

Frequency Band(s)

Max. RF Power 20mW

2.4000-2.4835GHz

UK Compliance Statement

Information on Disposal for Users of Waste Electrical & Electronic Equipment

This symbol on the product or on its packaging indicates that used electrical and electronic products should not be mixed with
unsorted municipal waste. For proper treatment, it is your responsibility to dispose of your waste equipment by arranging to return
it to designated collection points.
Disposing of this product correctly will help save valuable resources and prevent any potential negative effects on human health
and the environment, which could otherwise arise from inappropriate waste handling.
To return your used device, please use the return and collection systems or contact the retailer where the product was purchased,
which is free of charge, please contact your local authority for further details of your nearest designated collection point.
Penalties may be applicable for incorrect disposal of this waste, in accordance with your national legislation.

Information on Disposal for Users of used batteries

This symbol means that batteries and accumulators, at their end-of-life, should not be mixed with unsorted municipal waste. Your
participation is an important part of the effort to minimize the impact of batteries and accumulators on the environment and on
human health. For proper recycling you can return this product or the batteries or accumulators it contains to your supplier or to a
designated collection point, which is free of charge.
Disposing of this product correctly will help save valuable resources and prevent any potential negative effects on human health
and the environment, which could otherwise arise from inappropriate waste handling.
Penalties may be applicable for incorrect disposal of this waste, in accordance with your national legislation.
There are separate collection systems for used batteries and accumulators.
Please, dispose of batteries and accumulators correctly at your local community waste collection/recycling
center.

The Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment Regulations 2012

Willand (Beijing) Technology Co., LTD. hereby declares the whole product including parts (cables, cords, and so on) meets the

63

requirements of The Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment
Regulations 2012.

Radio Equipment Regulations 2017

Willand (Beijing) Technology Co., LTD. hereby declares that the product listed in this section comply with the essential
requirements and other relevant provisions of Radio Equipment Regulations 2017.

Supply of Machinery (Safety) Regulations 2008

Willand (Beijing) Technology Co., LTD. hereby declares that the product listed in this section comply with the essential
requirements and other relevant provisions of The Safety of Supply of Machinery (Safety) Regulations 2008.

UK Authorised Representative：

UKCA Experts Ltd. Dept 302, 43 Owston Road Carcroft, Doncaster, DN6 8DA, United Kingdom
Willand (Beijing) Technology Co., LTD. hereby declares that the product comply with the essential requirements and other relevant
provisions of the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment Regulations 2012,
the Radio Equipment Regulations 2017 and the Supply of Machinery (Safety) Regulations 2008.

Bluetooth

Frequency Band(s)

Max. RF Power 20mW

The declaration of conformity can be viewed at the following address: https://navimow.segway.com/HelpCenter

2.4000-2.4835GHz

6.5 Limited Warranty

Limited Warranty and Arbitration Agreement (EMEA)

NOTICE: PLEASE READ THIS LIMITED WARRANTY AND ARBITRATION AGREEMENT AND KEEP THIS AGREEMENT FOR FUTURE

REFERENCE. THIS AGREEMENT CONTAINS LIMITED WARRANTY CLAUSES FOR CONSUMERS IN EUROPE, MIDDLE EAST AND

AFRICA (“EMEA”) AND ARBITRATION CLAUSES WITH RESPECT TO NAVIMOW (“PRODUCT”) AND ANY AND ALL TRANSACTION

AND CLAIM RELATED TO AND/OR ARISING OUT OF THE PRODUCT.

THIS IS A BINDING LEGAL AGREEMENT (“AGREEMENT”) BETWEEN YOU (EITHER AN INDIVIDUAL OR ENTITY) AND THE

MANUFACTURER (“WILLAND”), SEGWAY DISCOVERY B.V. EMEA (“SEGWAY”), AND THEIR AFFILIATES (INCLUDING BUT NOT

LIMITED TO THEIR PARENT COMPANY, SUBSIDIARY, AFFILIATED COMPANIES, PREDECESSOR, SUBSEQUENT COMPANY,

ADMINISTRATORS, SUCCESSORS, ASSIGNS, OFFICERS, DIRECTORS, MANAGERS, EMPLOYEES, MEMBERS, SHAREHOLDERS, AND

AGENTS, ATTORNEYS, INSURERS OR REINSURERS) (COLLECTIVELY “SEGWAY PARTIES”), SEGWAY DEALERS (AS DEFINED

BELOW) AND THEIR AFFILIATES (COLLECTIVELY “SEGWAY DEALERS”).

PURCHASING THE PRODUCT, OPENING THE PRODUCT PACKAGING, USING THE PRODUCT, RETAINING THE PRODUCT,

EXPLOITING THE BENEFITS OF THIS AGREEMENT, OR ELECTRONIC ACCEPTANCE OF THIS AGREEMENT SHALL CONSTITUTE

ACCEPTANCE OF THIS AGREEMENT. IN AN EVENT YOU, AS A PARENT(S) OR LEGAL GUARDIAN(S), PURCHASE THIS PRODUCT ON

BEHALF OF OR FOR YOUR CHILDREN, YOU HEREBY CONSENT TO AND APPROVE IN ALL RESPECTS THE TERMS AND

CONDITIONS OF THE AGREEMENT AND AGREE THAT BOTH YOU AND YOUR CHILDREN SHALL BE BOUND BY THIS AGREEMENT.

YOU ACKNOWLEDGE AND AGREE THAT YOU RECEIVE SUFFICIENT NOTICE OF THIS AGREEMENT AND YOU AGREE TO THIS

AGREEMENT.

Record your Product’s Serial Number

Record your Product’s Serial Number below. You can find the Serial Number

on the exterior of the shipping box, or on the bottom of the Product.

Serial Number Here

1. Limited Warranty

This Limited Warranty covers only defects of any material or quality of the Product and components when the Product and components

thereof are being used under normal and ordinary conditions. In the event that a defect covered by this Limited Warranty occurs, Segway

and/or other Segway Parties in its sole discretion will repair or replace the defective Product or components thereof in accordance with

this Limited Warranty. The applicable Limited Warranty Period for the Limited Warranty commences on the date of the original purchase

of the Product from either of Segway, Segway’s authorized reseller, Segway’s authorized distributor, or an authorized Dealer (each a

“Segway Dealer” or collectively the “Segway Dealers”).

Product covered by this warranty

H500E,H800E

H1500E, H3000E

Battery pack and power adaptors

Ultrasonic sensor

VisionFence sensor

Limited Warranty Period

3 years

4 years

2 years (H500E, H800E) 3 years (H1500E, H3000E)

2 years

2 years

Contacts

The Product is manufactured by

Willand (Beijing) Technology Co., LTD.

(“Willand”), and distributed by

Segway Discovery B.V. (“Segway”).

64

Blades are seen as disposible and are not covered by this warranty.

THIS LIMITED WARRANTY HEREIN IS THE ONLY EXPRESS WARRANTY APPLICABLE TO PRODUCT AND ITS COMPONENT PARTS,

ACCESSORIES, AND SERVICE REPAIR. SEGWAY AND SEGWAY PARTIES DISCLAIM ALL OTHER EXPRESS WARRANTIES. SEGWAY AND

OTHER SEGWAY PARTIES LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION TO

THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WHETHER ARISING BY LAW, COURSE OF

DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE, TO THE DURATION OF THIS EXPRESS LIMITED

WARRANTY.

THIS LIMITED WARRANTY DESCRIBES THE SERVICE AVAILABLE TO YOU IN THE EVENT YOUR PRODUCT REQUIRES WARRANTY

SERVICE. THIS LIMITED WARRANTY IS AN ADDITIONAL WARRANTY, THAT DOES NOT IN ANY WAY AFFECT OR LIMIT THE STATUTORY

RIGHTS YOU MAY HAVE AS A CONSUMER, FOR EXAMPLE, WITH RESPECT TO CONFORMITY, AND YOU MAY HAVE ADDITIONAL

PROTECTIONS UNDER YOUR LOCAL LAWS.

65

2. Limited Warranty Service Process

Segway’s online services are available at navimow.segway.com. During your use of the Product, you believe the Product or its

component is defective and/or does not work correctly. PLEASE IMMEDIATELY STOP USING THE PRODUCT, AND STORE THE

PRODUCT PROPERLY. YOUR CONTINUED USE OF THE PRODUCT UNDER SUCH CIRCUMSTANCE MAY CAUSE SEVERE BODILY

INJURY OR EVEN DEATH TO YOU OR THE OTHERS AND/OR CAUSE PROPERTY DAMAGES. Thereafter, please immediately contact

Segway at [e-mail]. Segway’s technical support personnel are available to assist you online or over the

phone in diagnosing the defect, and if any, and providing further instructions. In the event the warranty services are required,

please prepare for the following materials, including (i) proof of the original purchase of the Product from Segway Dealers, (ii) the

Product’s serial number, and (iii) a description of the defect if applicable. Upon the verification of your eligibility for the Limited

Warranty protection and/or services, you should provide your name, email address, mailing address, and contact phone number to

us, we will guide you to get our service.

If you want to return the defective unit to service, you shall be responsible for the cost of shipping and risk of loss and damage that

may occur during the shipment from you to Segway and (ii) from Segway to you. You must include your defective Product or

component within the original or Segway-approved packaging, which will be provided at your cost, for shipment of the Product to

Segway. You shall defend, indemnify, and hold Segway harmless any loss and/or damages that may be caused by your improper

packaging or shipment of the Product or component to Segway.

An authorized service provider or Segway Dealer will inspect your returned Product. If Segway reasonably determines that the

problem is not covered by the Limited Warranty, Segway will notify you and inform you of service or replacement alternatives that

are available to you on a fee basis, or Segway will return your Product to you unrepaired, and in such instance, you will be

responsible for the cost of shipping and insurance for shipment of your Product from Segway to you. In an event that any services

is not covered by the limited warranty and you reject a paid service recommended by Segway Parties and/or Segway Dealer, you

understand and acknowledge that failure to repair and/or services the Product may increase the risk of fall and/or Product failure

which may result in severe property damages, severe bodily injury or death, and you agree that this is your informed consent to

take such risk.

For a return eligible for the warranty protection and/or services, Segway will serve defective Products with new or reconditioned

parts of the same or similar style at no cost to you for the service. Parts replaced by Segway will be retained by and become the

property of Segway. In such a situation, Segway will pay reasonable return shipping charges for the return of the Product to you.

3. Limited Warranty Eligibility

3.1 Your service request must be received by Segway within the Limited Warranty Period as described above, and Segway must

receive your Product in accordance with the Limited Warranty Service Process defined above.

3.2 Your Product must be purchased from an authorized Segway Dealer.

3.3 You must provide the original purchase receipt.

3.4 Your Product must have serial number legible, unobscured, untampered, and unmodified.

3.5 All tamper-resistant seals must be intact, in place, and unmodified.

4. Limited Warranty Exclusions

This Limited Warranty describes the service available to you if your product requires warranty service, and you may have additional

protections under your local laws. This Limited Warranty does not cover and excludes damage to your product or any component

thereof caused by:

4.1 Abuse, misuse, recklessness, negligence, or commercial use.

4.2 Improper charging, storage, maintenance, or operation of the Product not in compliance with instructions or limitations as

provided in the user materials.

4.3 Use of the Product not in compliance with applicable laws and regulations.

4.4 Use of the Product by persons with inadequate experience.

4.5 Accident, collision, fire damage, water damage, chemical damage, use of the product outside of the product’s working temperature

range, high-pressure water spray, earthquake, dropping.

4.6 Modifications to mechanical parts, modification of electronic parts, or modifications to software embedded in the Product.

4.7 Service, repair, and maintenance by unauthorized providers.

4.8 Cosmetic damages.

4.9 Use of the Product with third party product, component, or accessory.

4.10 The normal deterioration of wear and tear parts.

4.11 Use of the Product with overdue wear and tear parts.

5. LIABILITY DISCLAIMER AND LIMITATION

5.1 SEGWAY PARTIES DO NOT ASSUME OR AUTHORIZE ANYONE TO ASSUME ON ITS BEHALF, ANY OTHER OBLIGATION OR LIABILITY

IN CONNECTION WITH THE PRODUCT, ITS COMPONENT PARTS, ACCESSORIES, SERVICE REPAIR, OR THIS LIMITED WARRANTY.

5.2 SEGWAY PARTIES AND SEGWAY DEALERS ARE NOT RESPONSIBLE FOR ANY LOSS OF USE OF A PRODUCT, ITS COMPONENT

PARTS, ACCESSORIES, OR FOR ANY INCONVENIENCE OR OTHER LOSS OR DAMAGE WHICH MIGHT BE CAUSED FROM ANY

DEFECT IN A PRODUCT, ITS COMPONENT PARTS, ACCESSORIES, SERVICE REPAIR, OR FOR ANY OTHER INCIDENTAL OR

CONSEQUENTIAL DAMAGES YOU MAY HAVE AS A RESULT OF ANY DEFECT IN A PRODUCT, ITS COMPONENT PARTS,

ACCESSORIES, OR SERVICE REPAIR. SOME COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR

CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU TO THE EXTENT THAT IT IS

DISALLOWED BY APPLICABLE LAW.

5.3 IN NO EVENT, SEGWAY PARTIES AND SEGWAY DEALERS’ TOTAL AND AGGREGATE LIABILITY FOR ALL CLAIMS UNDER ANY

AND ALL APPLICABLE LAW OR THEORY, JOINTLY OR SEVERALLY, ARISING OUT OF OR RELATED TO THE PURCHASE OF THE

PRODUCT, USE OF THE PRODUCT, BREACH OF CONTRACT, TORTS (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEEDS THE

DUTY TO REPAIR OR REPLACE ANY DEFECTIVE PRODUCT, FURTHER SUBJECT TO SEGWAY’S SOLE AND EXCLUSIVE

DISCRETION. IN NO EVENT SHALL BE SEGWAY PARTIES AND SEGWAY DEALERS BE LIABLE TO ANY PERSON FOR

CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGED ARISING OUT OF, OR

RELATING TO, AND/OR IN CONNECTION WITH THE PURCHASE OF THE PRODUCT, ANY BREACH OF THIS AGREEMENT OR

MANUFACTURER’S DUTIES REGARDLESS OF (A) WHETHER SUCH DAMAGES WERE FORESEEABLE, (B) WHETHER OR NOT

SEGWAY OR OTHER SEGWAY PARTIES WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND (C) THE LEGAL OR

EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED UNLESS SUCH LIMITATIONS

AND EXCLUSIONS ARE PROHIBITED BY APPLICABLE LAW. THE FOREGOING LIMITATIONS OR EXCLUSIONS APPLY EVEN IF AN

AGGRIEVED CUSTOMER OR ANY OTHER PERSON’S (WHO MIGHT HAVE RIGHT OR CLAIM UNDER THIS AGREEMENT BY

OPERATION OF LAW OR EQUITY) REMEDIES UNDER THIS AGREEMENT FAIL THEIR ESSENTIAL PURPOSE. IN THE EVENT

SOME COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN OR ALL OF THE FOREGOING DAMAGES, SO

TO THE EXTENT THAT SUCH LIMITATIONS OR EXCLUSIONS ARE NOT ALLOWED BY LAW, THEY MAY NOT APPLY TO YOU. SOME

COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO TO THE

EXTENT THAT SUCH LIMITATIONS OR EXCLUSIONS ARE NOT ALLOWED BY LAW, THE ABOVE LIMITATION OR EXCLUSION MAY

NOT APPLY TO YOU.

5.4 To the extent permitted by applicable law, SEGWAY PARTIES and SEGWAY DEALERS hereby DISCLAIM any liability and thereby

shall not be responsible for any damages, including but not limited to death, bodily injury, or damages to property, arising out of

or related to any conduct (including misconduct), action, inaction, act (including failure to act), omission or negligence by any

authorized or unauthorized dealer, distributor, wholesaler, retailer, service provider or third party that involves into the

distribution of Product or the services thereto. To the extent permitted by applicable law, the explicit representations and

warranties, if any, provided herein, shall be the only warranties and representations made by SEGWAY PARTIES to YOU, any

consumer, and/or end-user. and SEGWAY PARTIES shall not be responsible for any other warranties and/or representations

that may be given and/or provided by another person unless SEGWAY PARTIES have in a written form explicitly authorized such

additional warranty and/or representation to be given to consumer or end-user.

66

6. Claims, Dispute Resolution and Arbitration

THE CLAUSES CONTAINED HEREIN ARE LEGALLY BINDING BETWEEN YOU (EITHER AN INDIVIDUAL OR ENTITY), AND SEGWAY

DISCOVERY B.V., ITS AFFILIATES, SEGWAY PARTIES AND SEGWAY DEALERS. THE CLAUSES CONTAINED HEREIN MAY AFFECT

YOUR RIGHTS, AND IT IS YOUR RESPONSIBILITY TO READ THE FOLLOWING SECTIONS. YOU CAN OPT OUT OF THE AGREEMENT

WITHIN 30 CALENDAR DAYS OF THE FIRST CONSUMER PURCHASE BY EMAILING [e-mail] AND PROVIDING THE

APPLICABLE INFORMATION. FOR MORE DETAILS, PLEASE SEE SECTION 6.2.

6.1 Binding Arbitration

Segway Parties, Segway Dealers and you agree that any dispute, controversy or claim arising out of, relating to or in connection

with this agreement, the limited warranty, the sale, condition or performance of the product, whether based in contract, tort,

fraud, misrepresentation, or any other legal theory at law or in equity, including but not limited to any claims for death, injury or

property damages, shall be governed by and construed in accordance with the laws of the Netherlands with the exclusion of its

conflicts of law provisions, and finally resolved bytheInternational Chamber of Commerce(ICC) under the 2021ICC Rules of

Arbitration (ICCRules) for the time being in force, which Rules are deemed to be incorporated by reference into thisclause.

Further the Parties agree that:

i. The seat of the arbitration shall be Amsterdam, Netherlands.

ii. The Tribunal shall consist of 3 arbitrator(s).

iii. The language of the arbitration shall be English.

Section 6 “Claims, Dispute Resolution and Mandatory Arbitration” clause shall survive upon termination or expiration of this

agreement and/or limited warranty or in an event that this agreement and/or the limited warranty is held as void, avoidable,

invalid, or unenforceable, either in whole or part, by a competent adjudication institution with actual authority and jurisdiction

over this matter.

6.2 Opt-Out

YOU MAY OPT OUT OF THIS DISPUTE RESOLUTION PROCEDURE BY PROVIDING NOTICE TO SEGWAY or SEGWAY PARTIES NO

LATER THAN THIRTY (30) CALENDAR DAYS AFTER THE DATE OF THE FIRST CONSUMER PURCHASER’S PURCHASE OF THE

PRODUCT. TO OPT-OUT, YOU MUST SEND NOTICE BY EMAIL AT [e-mail], WITH THE SUBJECT LINE:

“ARBITRATION OPT-OUT.” THE OPT-OUT NOTICE BY E-MAIL MUST INCLUDE (A) YOUR NAME, EMAIL ADDRESS, MAILING

ADDRESS, AND PHONE NUMBER; (B) THE DATE ON WHICH THE PRODUCT WAS PURCHASED; (C) THE PRODUCT MODEL

NAME OR MODEL NUMBER; AND (D) THE SERIAL NUMBER. ALTERNATIVELY, YOU MAY OPT OUT BY SENDING AN ELECTION

TO OPT-OUT LETTER TO SEGWAY AT Dynamostraat 7, 1014BN Amsterdam,TheNetherlands. CERTIFIED MAIL WITHIN THIRTY

(30) CALENDAR DAYS FROM THE DATE OF THE FIRST END USER’S PURCHASE OF THE PRODUCT FROM SEGWAY DEALER.

THE OPT-OUT LETTER SHALL CONTAIN THE FOLLOWING INFORMATION: (A) YOUR NAME, EMAIL ADDRESS, MAILING

ADDRESS, AND PHONE NUMBER; (B) THE DATE ON WHICH THE PRODUCT WAS PURCHASED; (C) THE PRODUCT MODEL

NAME OR MODEL NUMBER; (D) THE SERIAL NUMBER; AND (E) AN STATEMENT AS FOLLOWS: THE ABOVE CONSUMER

ELECTS TO OPT-OUT THE DISPUTE RESOLUTION PROCEDURE AS PROVIDED BY THIS LIMITED WARRANTY, THESE ARE THE

ONLY TWO EFFECTIVE WAYS TO OPT-OUT THIS DISPUTE RESOLUTION PROCEDURE. ELECTION TO OPT-OUT THIS DISPUTE

RESOLUTION PROCEDURE WILL NOT AFFECT THE COVERAGE OF THE LIMITED WARRANTY IN ANY WAY, AND YOU WILL

CONTINUE TO ENJOY THE BENEFITS OF THE LIMITED WARRANTY.

6.3 Language

This Agreement may be translated into different languages. In the event of a conflict, the English version shall prevail and

control.

6.6 About the Manual

Please update the Navimow app for the latest version to get the latest User Manual.

The content entry can be found in the app via Settings>APP>Service and Help.

67

The functions and contents mentioned in this manual are related to the product model you purchase, the markets and the software

version. Refer to the release note for the latest feature updates.

6.7 Contact Us

Manufacturer: Willand (Beijing) Technology Co., LTD.

Address: Room 203, A1 Bldg. Zhongguancun Dongsheng Technology Park (Northern Territory), No. 66, Xixiaokou Rd, Haidian Dist.,

Beijing, China.

Contact us if you experience issues relating to the operation, maintenance and safety, or errors/faults with your mower.

Europe Authorised representative: Segway Discovery B.V., Dynamostraat 7, 1014BN Amsterdam, The Netherlands.

UK Authorised Representative: UKCA Experts Ltd., Dept 302, 43 Owston Road, Carcroft, Doncaster, DN6 8DA, United Kingdom

Website: navimow.segway.com

E-mail Sales: [e-mail]

E-mail Service: [e-mail]

The manufacturer reserves the right to make changes to the product, release firmware updates, and update this manual at any

time. Illustrations of the product, accessories, and app interface in the User Manual are for reference purposes only. Actual product

and functions may vary. Go to navimow.segway.com for the latest user materials.