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BHV40318
User Guide
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User Guide
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SECURUS BHV40318 User Guide

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4.30.18
BLUband and BLUhome
Foundations Training
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FCC & Industry Canada Compliance FCC: S5EBHV40318 I.C. 9086A-BHV40318 MODEL NUMBER: BluHome®
The Cellular and ISM transmitters used in BluHome® are not co-located. The ISM transmitter is operational only when it is required to communicate with the associated equipment. BluHome® is set up automatically to prevent simultaneous transmission between the Cellular and ISM transmitters
This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.”
Canadian Compliance (Industry Canada) for Bluhome® This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the fo llow ing two conditions:
• This device may not cause interference, and
• This device must accept any interference, including interference that may cause u ndesired operation of the device. Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes :
(1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisate ur de l'appar e il do it acce pte r to ut br o uillage radio é le ctrique subi, même si le brouillage est susceptible d’en compromettre le fo nctio nne ment. WARNING – Changes or modifications to these units not expressly approved by the party responsible for compliance could void the user’s authority to operate the
equipment. BATTERY SAFETY
The BluHome® Device contains a non-removable lithium-Ion battery. Do not attempt to remove the battery. Do not dispose of the BluHome® or the lithium-Ion battery in a fire. The lithium-Ion battery might present a fire or chemical burn hazard if mistreated. Do not disassemble, crush, or puncture the lithium-Ion battery or the BluHome® Device. Do not heat the battery or BluHome® Device above 140°F (60°C).
Please return the Device to Satellite Tracking of People LLC, 1212 North Post Oak Road, Suite 100, Houston, Texas 77055 for disposal otherwise only dispose of the battery or BluHome® device in accordance with the laws and regulations in your area governing disposal of this type of battery.
SERVICE The BluHome® device contains no serviceable parts and provides no user configurable or tunable internal components. Please return to manufacturer for calibration or Maintenance
SÉCURITÉ DES PILES Les appareils BluHome contiennent une pile au lithium-ion non amovible. Ne pas tenter de retir e r la pile. Ne pas jeter B luHo me ou la pile au lithium-ion dans un feu. La pile au lithium-ion présente un risque d'incendie o u de brûlure chimique en cas de mauvais traitement. Ne pas désassembler, é cr ase r ni percer la pile au lithium-ion ou l'appareil B luTag. N e pas chauffer la pile ou l'appareil B luHome à des températures supérieures à 60 °C (140 °F).
Veuillez renvoyer l'appareil à Satellite Tracking of People LLC, 1212 North Post Oak Road, Suite 100, Houston, Texas 77055 U.S.A. pour élimination, ou si vous voulez vous charger vous-même de l'élimination de la pile ou de l'appareil veuillez vous conformer aux lois et à la réglementation de votre région régissant la mise au rebut de ce type de pile.
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Index
OverviewOverview EnrollmentEnrollment SchedulesSchedules InstallationInstallation
Assigning DeviceAssigning Device Master TampersMaster Tampers NotificationsNotifications Unassigning
DashboardDashboard
EventsEvents
Unassigning
Device
Device
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OVERVIEW
BLUband
Small, lightweight (2 oz.) one-piece device
Uses Radio Frequency (RF) technology
18-month battery
Tamper-resistant strap
Waterproof
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5Copyright©SatelliteTrackingofPeopleLLC www.stopllc.com
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BLUhome
Provides an RF tether for BLUband
Greenfield range of 300 feet (open space with no structural constraints)
- Certain structural elements may impact the maximum range.
Range choices of Low/100 feet, Medium/200 feet, and High/300 feet
Reports BluBand’s presence and status (e.g. tampering, battery level)
BLUhome movement, power loss, tampering, and low battery reporting.
4-day+ backup battery in case of power loss
Caller ID Verification
Password-protected LCD panel for easy on-screen enrollment verification
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6Copyright©SatelliteTrackingofPeopleLLC www.stopllc.com
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Key Terms
RF – Radio Frequency
Range – Adjustable area that the enrollee must be within to comply
with curfew.
Enter – BLUband is in range of BLUhome. This event will open when
in range and close when out of range.
Curfews – Curfews define the time period that an enrollee must be
in range of BLUhome. An event is created when an enrollee is late
arriving in range of BLUhome or leaves the range of BLUhome during
the curfew.
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7Copyright©SatelliteTrackingofPeopleLLC www.stopllc.com
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VeriTracks
Universal software for all hardware
Web-based application (nothing to install)
Phone & Tablet-friendly
Google maps
Mobile app
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DASHBOARD
Dashboard
Dashboard Views
There are four views. Each displays an enrollee’s name, Primary ID, and risk level.
General: Enrollee’s BLUtag’s serial number.
GPS only:
Serial number, recent call and GPS dates/times, battery level, critical violation status
Events Only:
Number of notes, critical violation status, zone violation status by category
RF Only: Assigned BLUhome and BLUband number, last BLUhome call, RF Status, and Other (RF) event status
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ENROLLMENT
Navigating VeriTracks
Tiles
Menu Options
Tile
Tabs
Varying choices within each tile
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Tile Totals
Enrollee Number of assigned enrollees for the selected agency
Events Number of open events
Tiletotalsreflectthefollowing:
Zones Number of existing zones (assigned & unassigned)
Reports Number of processed reports
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Using the Find & Search Menus
Each Tile has its own Find / Search menu. Each is designed to display results that are based on default search criteria or that chosen by the agent.
Find / Search menus remember their settings from session to session. Therefore, to return to the default criteria:
1. Click the Find or Search menu.
2. Click the Clear button to reset the criteria
to its defaults.
3. Click Find.
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Turn on BLUband and BLUhome
Turn on BLUband
1. Open the BLUband pouch.
2. Expose the BLUband to office or home lighting. Exposure to light activates
the BLUband.
Turn on BLUhome
1. If using an analog/landline BLUhome - plug its phone cord in to the
phone jack prior to connecting the power cord.
2. Plug the BLUhome power cord in to the electrical socket.
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Turn on BLUband and BLUhome
The BLUhome will take about 30 seconds to initialize and then make the first call into VeriTracks.
While BLUhome is calling VeriTracks, the call status icon in the lower right of the screen will appear as a question mark.
When BLUhome has successfully completed its initial call, the call status icon in the lower right of the screen will appear as a check mark.
If the BLUhome is a cellular BLUhome, it will have a signal strength indicator to the right of the call status icon.
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Creating an Enrollee Profile
1. Click the Enrollees tile.
2. Click Add.
3. Fill in the required fields: Primary ID, First Name, and Last Name.
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4. Confirm or change the Organization, Agent, and Risk Level.
5. Click Save.
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Adding Multiple Enrollee Photos
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1. In the enrollee’s Profile, click the Edit button.
2. Above the photo, click the (+) Add Photo button.
3. Type a Description and choose a Photo Type.
4. Click Browse to search for your picture.
5. Once selected, click Update.
6. Use the Arrows to toggle through the pictures.
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7. Click Save.
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Adding Enrollee Addresses
1. Under the profile, click
Addresses.
2. Click Add.
3. In the Type list, choose Home, Work or Other.
4. Enter a Title for the address (e.g. Home, Work, etc.).
5. Fill in the Street 1 box.
6. Type the City, State, and Zip Code.
7. In Additional Information, add Phone
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Adding Enrollee Addresses
8. Click the Geocode button to view the approximate address.
9. To adjust the address placement, drag its icon.
10. Click Save.
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Update Available Bar
The Update Available bar displays above enrollee cards when an update is available for an enrollee listed on the current page of cards.
Clicking the bar is optional, as updated enrollee data will display upon navigating between tabs and tiles.
Do not click the Update Available bar while viewing unsaved data. By doing so, unsaved data will be lost.
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SCHEDULES
Definitions
Time In – The start time of when the enrollee is to be in the
Inclusion Zone or the start time of when the enrollee is not allowed within the Exclusion Zone.
Time Out – The start time of when the enrollee is allowed out of the Inclusion Zone or the start time of when the enrollee is allowed within the Exclusion Zone.
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Access Schedules Panel
From the Schedules tab in Enrollee profile,
click the Schedule button to access the schedules calendar.
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Attach BLUband to Enrollee
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ASSIGNING DEVICES
Assigning the BLUband and BLUhome
1. Secure the device to the enrollee’s leg.
2. In VeriTracks, click the Enrollees tile.
3. Select the enrollee’s profile.
4. Click the Device Assignments tab.
5. Click Change Assignment.
6. Type or select the desired BLUband.
7. Click the Arrow to
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proceed to the next set of options.
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Assigning the BLUband and BLUhome
8. Select the BLUhome.
9. Click the Arrow to
proceed to the next set of options.
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10. Confirm or change the
RF range.
11. If creating an absence schedule, under 24/7 Schedule, click Create Schedule and Add
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Absences.
12. Click Save.
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Verifying Device Pairing
1. Within the Enrollees tile, select the enrollee’s profile.
2. Click their Events tab.
3. An Awaiting Enter event is generated upon assignment of the
devices. Once the devices are paired, the event will close and an
Enter event will be generated.
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Enrollment Complete
Force BLUhome to call VeriTracks by disconnecting and reconnecting its power
cord from/to the outlet.
A Power On event will be recorded, forcing BLUhome to immediately dial VeriTrack s
(a question mark will appear on the screen). This call also allows BLUhome to download its new assignment from VeriTracks.
Over the next two minutes, the BLUhome screen will show a progression of status
messages as it acknowledges its BLUband assignment, confirms that it hears the BLUband, and confirms that BLUband's tamper has cleared.
1. BLUhome received the BluBand assignment
2. BLUhome hears the BluBand RF signal
3. BLUhome hears the BluBand tamper clear
4. BLUhome has completed its enrollment work
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Transporting the Assigned BLUhome to
the Residence
If this enrollment was performed at your office and the enrollee must travel home, you can shut
down the BLUhome to prepare for transport (this will prevent movement alarms).
Make sure the enrollee does not see these steps performed:
1. Press and hold the center button on the BLUhome.
2. While holding the center button on the BLUhome, unplug the BLUhome from the electrical outlet.
3. The BLUhome display will ask you if you are sure you want to shut down the BLUhome.
4. Release the center button.
5. Press the left-pointing button to confirm Yes and the BLUhome will shut down.
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Enrollee Instructions
Discuss or perform the following with the enrollee:
BLUband is hypoallergenic and cannot overheat.
A sock can be worn over and/or under BLUband.
Do not tamper with BLUband (no pulling, striking, attempt to open).
Do not force a boot over BLUband.
Do not expose equipment to extreme temperatures.
Do not take BLUband into an MRI.
Do not submerge BLUband in water (baths, pools, large bodies of water).
Place BLUhome 3 feet off the floor. Place BLUhome on a flat, steady surface (i.e. wooden table) that will not be disturbed or
vibrated.
Do not place BLUhome near appliances (avoid top of refrigerator, microwave, speakers,
etc.).
Do not place BLUhome near mirrors. Do not to place any items on top of BLUhome. Immediately plug in BLUhome's power cord and phone line upon arriving home. If it is perceived that service is needed, contact the agency immediately.
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EVENTS
BLUhome Events
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Text Notification List
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MASTER TAMPER
Closing a Master Tamper via the Enrollee Profile
Master Tamper requires the agent/officer to rectify the original cause of the violation by thoroughly inspecting and/or replacing the strap. The event can then be closed in VeriTracks.
1. In the Enrollees tile, locate the enrollee’s profile.
2. Click the Events tab below their profile.
3. Locate and select their Master Tamper event.
4. Click the Close button that appears above to end the event.
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Closing a Master Tamper via the Events Tile
Master Tamper requires the agent/officer to rectify the original cause of the violation by thoroughly inspecting
and/or replacing the strap. The event can then be closed in VeriTracks.
1. Click the Events tile.
2. Locate and select the Master Tamper event.
3. Click the Close button that appears above the map of the event.
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NOTIFICATIONS
Notification Preferences
There are two standard notification methods, Daily Reports and Immediate Notifications.
The Daily Report arrives each morning, typically at 6:30 am, displaying 36 hours of data, per enrollee.
Immediate Notifications can be received via email or text messaging upon the start and end of an event.
Enhanced Notifications (optional) are a text rich method of receiving immediate notifications via email or text.
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UNASSIGNING DEVICES
Unassigning BLUband
Unassign BLUband prior to cutting the strap to avoid causing a false tamper event.
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1. Click the Enrollees tile.
2. Select the enrollee’s profile.
3. Click the Device Assignments
tab.
4. Click Unassign Devices.
5. In the Type list, click the arrow
to view and choose the appropriate reason for unassigning the device.
6. Check Track Charger Status
box (as needed).
7. Click Save. BLUband/BLUhome
will now shut off.
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Shutdown BLUhome
Make sure the enrollee does not see these steps performed:
1. Press and hold the center button on the BLUhome.
2. While holding the center button on the BLUhome, unplug the BLUhome from the electrical outlet.
3. The BLUhome display will ask you if you are sure you want to shut down the BLUhome.
4. Release the center button.
5. Press the left-pointing button to confirm Yes and the BLUhome will shut down.
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Additional Resources
Source Content
Wistia (online knowledge-base) Videos and pdf’s
Analysis Tile Crime Scene Correlation and
training
Advanced features Informatics (Timeline and
Associations)
Reports Advanced training
Mobile VeriTracks Case management
Sobertrack Alcohol monitoring device
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