SECURUS BHV40318 User Guide

2.8.19

BLUband and BLUhome

Foundations Training

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FCC & Industry Canada Compliance
FCC: S5EBHV40318
I.C. 9086A‐BHV40318 MODEL
NUMBER: BluHome®

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protectionagainst harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However,there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on,
measures
—Reorient or relocate the receiving antenna.
—Increase the separation betweenthe equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the receiveris connected.
—Consult the dealer or an experienced radio/TV technician for help.

The Cellular and ISM transmitters used in BluHome® are not co‐located. The ISM transmitter is operational only when it is required to communicate with the associated equipment. BluHome® is set up automatically to prevent simultaneous transmission
between the Cellular and ISM transmitters

This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 23cm from all persons and must not be co-located or
operating in conjunction with any other antenna or transmitter.”

This device complies with Part 15 of the FCC Rules and Industry Canada licence‐exempt RSS standard(s). Operationis subject to the following two conditions:

• This device may not cause interference, and

• This device must accept any interference, including interference that may cause undesired operation of the device.

Le présent appareil es t c onforme aux CNR d'Industrie Canada applicablesaux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes :
(1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.

The Ringer Equivalence Number (REN) indicates the maximum number of devices allowed to be connected to a telephone interface. The termination of an interface may consist o f a ny combination o f d evices subject only to the requirementthat the sum of the
RENs of all the devices not exceed five.

The REN Value is 0.1
WARNING – Changes or modifications to these units not expressly approved by the party responsible for compliance could void the user’s authority to operate the

equipment.

BATTERY SAFETY
The BluHome® Device contains a non‐removable lithium‐Ion battery. Do not attempt to remove the battery. Do not dispose of the BluHome® or the lithium‐Ion battery
in a fire. The lithium‐Ion battery might present a fire or chemical burn hazard if mistreated. Do not disassemble, crush, or puncture the lithium‐Ion batter y o r the BluHome®

Device. Do not heat the battery or BluHome® Device above 140°F (60°C).

Please return the Device to Satellite Tracking of People LLC, 1212 North Post Oak Road, Suite 100, Houston, Texas 77055 for disposal otherwise only dispose of the batte ry or
BluHome® device in accordance with the laws and regulations in your a reagoverning disposal of this type of battery.

SERVICE
The BluHome® device contains no serviceable parts and provides no user configurable or tunable internal components. Please return to manufacturer for calibration or
Maintenance

SÉCURITÉ DES PILES
Les appareils BluHome contiennent une pile au lithium-ion non amovible. Ne pas tenter de retirer la pile. Ne pas jeter BluHome ou la pile au lithium-ion dans un feu. La pile au lithium-ion présente un risque d'incendie ou de brûlure chimique en cas de mauvais
traitement. Ne pas désassembler, écraser ni percerla pile au lithium-ion ou l'appareil BluTag. Ne pas chauffer la pile ou l'appareil BluHome à des températures supérieures à 60 °C (140 °F).

Veuillez renvoyer l'appareil à Satellite Tracking of People LLC, 1212 North Post Oak Road, Suite 100, Houston, Texas 77055 U.S.A. pour élimination, ou si vous voulezvous charger vous-même de l'élimination de la pile ou de l'appareil veuillez vous conformeraux
lois et à la réglementationde votre région régissant la mise au rebut de ce type de pile.

“This product meets the applicable Innovation, Science and Economic DevelopmentCanada technical specifications”.
“The Ringer Equivalence Number (REN) indicates the maximum number of devices allowed to be connected to a telephone interface. The termination of an interface may consist of a ny combination of devices subject only to the requirement that the sum of the

RENs of all the devices not exceed five.”

WARNING: To assure reg ul ator y c omp lian ce plea se us e the prov id ed lan dlin e an d Netw ork Cables (LAN )

the user is encouraged to try to correct the interference by one or more of the following

Le présent produit est conforme aux spécifications techniques applicablesd'Innovation, Sciences et Développement économique Canada.
L'indice d'équivalence de la sonnerie (IES) sert à indiquer le nombre maximal de dispositifs qui peuvent être raccordés à une interface téléphonique. La terminaison d'une interface peut consister en une combinaison quelconque de dispositifs, à la seule condition

que la somme des IES de tous les dispositifs n'excède pas cinq.

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nput Voltage: 100-240 VAC 50-60Hz 0.4A

I

Output Voltage: 12VDC 1.25A 15W Max
Operating Temperature: 0 to 70

o

C

The BluHome is fitted with a cellular modem (Cinterion pls8‐us or Cinterion PLS8-E) that supports the following bands and frequencies.

• GSM (850/900/1800/1900 MHz)

• UMTS (850/900/1700//1800/1900/2100MH z)

• LTE (800 (B20)/700(B17)/900 (B8)/900(B7)/2600 (B7)850(B5)/1700(B4)/1800(B1)/19 00(B 2)MHz )/2100(B 1)

The modem is
The cellular use two internal embedd ed antennas (Ethertronics P822602). One is the primary antenna and th e second for UMTS/LTE (RX) diversity.
The cellular re try and transmission functiona lity are controlled by the device and th e use r cann ot change or tune t he se p a rameters. A list of RMS target and Toleran ce s
provided by the manufacture r are listed below

Band RMS Targ et Tolerance
LTE 1 QPSK, #RB=1 23dBm
LTE 2 QPSK, #RB=1 23dBm
LTE 3 QPSK, #RB=1 23dBm
LTE 4 QPSK, #RB=1 23dBm
LTE 5 QPSK, #RB=1 23dBm
LTE 7 QPSK, #RB=1 23dBm
LTE 8 QPSK, #RB=1 23dBm
LTE 17 QPSK, #RB=1 23dBm
LTE 20 QPSK, #RB=1 23dBm
LTE 1 16QAM, # RB=1 22dBm
LTE 2 16QAM, # RB=1 22dBm
LTE 3 16QAM, # RB=1 22dBm
LTE 4 16QAM, # RB=1 22dBm
LTE 5 16QAM, # RB=1 22dBm
LTE 7 16QAM, # RB=1 22dBm
LTE 8 16QAM, # RB=1 22dBm
LTE 17 16QAM, # RB=1 22dBm
L TE 20 16QAM, # RB=1 22dBm
WCDMA I (2100) 24dBm
WCDMA III (1800) 24dBm
WCDMA IV (AWS) 24dBm
WCDMA V (850) 24dBm
WCDMA VIII (900) 24dBm

used to communicate d ata and a larms to the central communications gate way using TCP/IP.

Band RMS Targ et Tolerance

‐1/ +0,5dB
‐1/ +0,5dB
‐1/ +0,5dB
‐1/ +0,5dB
‐1/ +0,5dB
‐1/ +0,5dB
‐1/ +0,5dB
‐1/ +0,5dB
‐1/ +0,5dB
‐1/ +0,5dB
‐1/ +0,5dB
‐1/ +0,5dB
‐1/ +0,5dB
‐1/ +0,5dB
‐1/ +0,5dB
‐1/ +0,5dB
‐1/ +0,5dB

‐1/ +0,5dB
‐1 / +0,5dB
‐1 / +0,5dB

‐1/ +0,5dB
‐1 / +0,5dB
‐1 / +0,5dB

GSM850 (GPRS)* 33dBm
GSM900 (GPRS)* 33dBm
GSM1800(GPRS)* 30dBm
GSM1900 (GPRS)* 30dBm
EGPRS850* 27dBm
EGPRS900* 27dBm
EGPRS1800* 26dBm
EGPRS1900* 26dBm
WLAN (2.412 GHz) 17.5dBM
WLAN (2.437 GHz) 18.5Bm
WLAN (2.462 GHz) 17.5dBm
WLAN (2.472 GHz) 16dBm
LoRa (868MHz) 10dBm
LoRa (915MHz) 10dBm
GPS L1 (1575.43 MHz)
GPS L2 (1227.6 MHz)
GPS L5 (1176.45 MHz)

‐1 / +0,5dB
‐1 / +0,5dB
‐1 / +0,5dB
‐1 / +0,5dB
‐1 / +0,5dB
‐1 / +0,5dB
‐1 / +0,5dB
‐1 / +0,5dB
‐1 / +0,5dB
‐1 / +0,5dB
‐1 / +0,5dB
‐1 / +0,5dB
‐1 / +0,5dB
‐1 / +0,5dB

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Index

OverviewOverview EnrollmentEnrollment SchedulesSchedules InstallationInstallation

Assigning DeviceAssigning Device Master TampersMaster Tampers NotificationsNotifications Unassigning

Dashboard

Dashboard

Events

Events

Unassigning

Device

Device

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OVERVIEW

BLUband

 Small, lightweight (2 oz.) one-piece device

 Uses Radio Frequency (RF) technology

 18-month battery

 Tamper-resistant strap

 Waterproof

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BLUhome

 Provides an RF tether for BLUband
 Greenfield range of 300 feet (open space with no structural constraints)

- Certain structural elements may impact the maximum range.

 Range choices of Low/100 feet, Medium/200 feet, and High/300 feet

 Reports BluBand’s presence and status (e.g. tampering, battery level)

 BLUhome movement, power loss, tampering, and low battery reporting.

 4-day+ backup battery in case of power loss

 Caller ID Verification

 Password-protected LCD panel for easy on-screen enrollment verification

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Key Terms

 RF – Radio Frequency

 Range – Adjustable area that the enrollee must be within to comply

with curfew.

 Enter – BLUband is in range of BLUhome. This event will open when

in range and close when out of range.

 Curfews – Curfews define the time period that an enrollee must be in

range of BLUhome. An event is created when an enrollee is late

arriving in range of BLUhome or leaves the range of BLUhome during

the curfew.

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VeriTracks

 Universal software for all hardware

 Web-based application (nothing to install)

 Phone & Tablet-friendly

 Google maps

 Mobile app

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DASHBOARD

Dashboard

Dashboard Views

There are four views. Each displays an enrollee’s name, Primary ID, and risk level.

General:
Enrollee’s BLUtag’s serial
number.

GPS only:

Serial number, recent call
and GPS dates/times,
battery level, critical
violation status

Events Only:

Number of notes, critical
violation status, zone
violation status by category

RF Only:
Assigned BLUhome and
BLUband number, last
BLUhome call, RF Status,
and Other (RF) event status

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ENROLLMENT

Navigating VeriTracks

Tiles

Menu Options

Tile

Tabs

Varying choices within each tile

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Tile Totals

Enrollee Number of assigned enrollees for the selected agency

Events Number of open events

Tile totals reflect the following:

Zones Number of existing zones (assigned & unassigned)

Reports Number of processed reports

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Using the Find & Search Menus

Each Tile has its own Find / Search menu. Each is
designed to display results that are based on default
search criteria or that chosen by the agent.

Find / Search menus remember their settings
from session to session. Therefore, to return to
the default criteria:

1. Click the Find or Search menu.

2. Click the Clear button to reset the criteria

to its defaults.

3. Click Find.

1

3

2

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Turn on BLUband and BLUhome

Turn on BLUband

1. Open the BLUband pouch.

2. Expose the BLUband to office or home lighting. Exposure to light activates

the BLUband.

Turn on BLUhome

1. If using an analog/landline BLUhome - plug its phone cord in to the

phone jack prior to connecting the power cord.

2. Plug the BLUhome power cord in to the electrical socket.

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Turn on BLUband and BLUhome

The BLUhome will take about 30 seconds to initialize and then make the first call into
VeriTracks.

While BLUhome is calling VeriTracks, the call status icon in the lower right of the screen
will appear as a question mark.

When BLUhome has successfully completed its initial call, the call status icon in the
lower right of the screen will appear as a check mark.

If the BLUhome is a cellular BLUhome, it will have a signal strength indicator to the right
of the call status icon.

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Creating an Enrollee Profile

1. Click the Enrollees tile.

2. Click Add.

3. Fill in the required fields: Primary ID,
First Name, and Last Name.

5

3

4

4. Confirm or change the Organization,
Agent, and Risk Level.

5. Click Save.

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Adding Multiple Enrollee Photos

1

1. In the enrollee’s Profile, click
the Edit button.

2. Above the photo, click the

• (+) Add Photo button.

3. Type a Description and
choose a Photo Type.

4. Click Browse to search for
your picture.

5. Once selected, click Update.

2

3

4

5

6

6. Use the Arrows to toggle
through the pictures.

7. Click Save.

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Adding Enrollee Addresses

1. Under the profile, click

Addresses.

2. Click Add.

3. In the Type list, choose
Home, Work or Other.

4. Enter a Title for the address
(e.g. Home, Work, etc.).

5. Fill in the Street 1 box.

6. Type the City, State, and
Zip Code.

7. In Additional Information,
add Phone

4

3

5

6

2

1

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Adding Enrollee Addresses

8. Click the Geocode button to view the approximate address.

9. To adjust the address placement, drag its icon.

10. Click Save.

7

9

8

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Update Available Bar

The Update Available bar displays above enrollee cards when an update is
available for an enrollee listed on the current page of cards.

Clicking the bar is optional, as updated enrollee data will display upon
navigating between tabs and tiles.

Do not click the Update Available bar while viewing unsaved data. By doing so,
unsaved data will be lost.

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SCHEDULES

Definitions

Time In – The start time of when the enrollee is to be in the

Inclusion Zone or the start time of when the enrollee is not allowed
within the Exclusion Zone.

Time Out – The start time of when the enrollee is allowed out of the

Inclusion Zone or the start time of when the enrollee is allowed
within the Exclusion Zone.

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Access Schedules Panel

 From the Schedules tab in Enrollee profile,

click the Schedule button to access the
schedules calendar.

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Attach BLUband to Enrollee

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ASSIGNING DEVICES

Assigning the BLUband and BLUhome

1. Secure the device to
the enrollee’s leg.

2. In VeriTracks, click the
Enrollees tile.

3. Select the enrollee’s
profile.

4. Click the Device
Assignments tab.

5. Click Change
Assignment.

6. Type or select the
desired BLUband.

7. Click the Arrow to

2

3

5

4

proceed to the next set
of options.

6

7

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Assigning the BLUband and BLUhome

8. Select the BLUhome.

9. Click the Arrow to

proceed to the next set
of options.

8

10. Confirm or change the

RF range.

11. If creating an absence
schedule, under 24/7
Schedule, click Create
Schedule and Add

10

Absences.

12. Click Save.

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Verifying Device Pairing

1. Within the Enrollees tile, select the enrollee’s profile.

2. Click their Events tab.

3. An Awaiting Enter event is generated upon assignment of the

devices. Once the devices are paired, the event will close and an

Enter event will be generated.

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Enrollment Complete

 Force BLUhome to call VeriTracks by disconnecting and reconnecting its power

cord from/to the outlet.

 A Power On event will be recorded, forcing BLUhome to immediately dial VeriTracks

(a question mark will appear on the screen). This call also allows BLUhome to
download its new assignment from VeriTracks.

 Over the next two minutes, the BLUhome screen will show a progression of status

messages as it acknowledges its BLUband assignment, confirms that it hears the
BLUband, and confirms that BLUband's tamper has cleared.

1. BLUhome received the BluBand assignment

2. BLUhome hears the BluBand RF signal

3. BLUhome hears the BluBand tamper clear

4. BLUhome has completed its enrollment work

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Transporting the Assigned BLUhome to

the Residence

If this enrollment was performed at your office and the enrollee must travel home, you can shut

down the BLUhome to prepare for transport (this will prevent movement alarms).

Make sure the enrollee does not see these steps performed:

1. Press and hold the center button on the BLUhome.

2. While holding the center button on the BLUhome, unplug the BLUhome
from the electrical outlet.

3. The BLUhome display will ask you if you are sure you want to shut down
the BLUhome.

4. Release the center button.

5. Press the left-pointing button to confirm Yes and the BLUhome will shut
down.

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Enrollee Instructions

Discuss or perform the following with the enrollee:

 BLUband is hypoallergenic and cannot overheat.

 A sock can be worn over and/or under BLUband.

 Do not tamper with BLUband (no pulling, striking, attempt to open).

 Do not force a boot over BLUband.

 Do not expose equipment to extreme temperatures.

 Do not take BLUband into an MRI.

 Do not submerge BLUband in water (baths, pools, large bodies of water).

 Place BLUhome 3 feet off the floor.
 Place BLUhome on a flat, steady surface (i.e. wooden table) that will not be disturbed or

vibrated.

 Do not place BLUhome near appliances (avoid top of refrigerator, microwave, speakers,

etc.).

 Do not place BLUhome near mirrors.
 Do not to place any items on top of BLUhome.
 Immediately plug in BLUhome's power cord and phone line upon arriving home.
 If it is perceived that service is needed, contact the agency immediately.

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EVENTS

BLUhome Events

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Text Notification List

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MASTER TAMPER

Closing a Master Tamper via the
Enrollee Profile

Master Tamper requires the agent/officer to rectify the original cause of the violation by thoroughly
inspecting and/or replacing the strap. The event can then be closed in VeriTracks.

1. In the Enrollees tile, locate the enrollee’s profile.

2. Click the Events tab below their profile.

3. Locate and select their Master Tamper event.

4. Click the Close button that appears above to end the event.

1

2

4

3

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Closing a Master Tamper via the
Events Tile

Master Tamper requires the agent/officer to rectify the original cause of the violation by thoroughly inspecting

and/or replacing the strap. The event can then be closed in VeriTracks.

1. Click the Events tile.

2. Locate and select the Master Tamper event.

3. Click the Close button that appears above the map of the event.

1

2

3

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NOTIFICATIONS

Notification Preferences

There are two standard notification methods, Daily Reports and
Immediate Notifications.

The Daily Report arrives each morning, typically at 6:30 am,
displaying 36 hours of data, per enrollee.

Immediate Notifications can be received via email or text messaging
upon the start and end of an event.

Enhanced Notifications (optional) are a text rich method of receiving
immediate notifications via email or text.

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UNASSIGNING DEVICES

Unassigning BLUband

Unassign BLUband prior to cutting the strap to avoid causing a false tamper event.

1

1. Click the Enrollees tile.

2. Select the enrollee’s profile.

3. Click the Device Assignments

tab.

4. Click Unassign Devices.

5. In the Type list, click the arrow

to view and choose the
appropriate reason for
unassigning the device.

6. Check Track Charger Status

box (as needed).

7. Click Save. BLUband/BLUhome

will now shut off.

2

4

5

7

3

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Shutdown BLUhome

Make sure the enrollee does not see these steps performed:

1. Press and hold the center button on the BLUhome.

2. While holding the center button on the BLUhome, unplug the
BLUhome from the electrical outlet.

3. The BLUhome display will ask you if you are sure you want to shut
down the BLUhome.

4. Release the center button.

5. Press the left-pointing button to confirm Yes and the BLUhome will
shut down.

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Additional Resources

Source Content

Wistia (online knowledge-base) Videos and pdf’s

Analysis Tile Crime Scene Correlation and

training

Advanced features Informatics (Timeline and

Associations)

Reports Advanced training

Mobile VeriTracks Case management

Sobertrack Alcohol monitoring device

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1210 N. Post Oak Rd., Houston, TX 77055
(832)-5539500

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