SECURUS 1106MM1 User Manual
VERITRACKS
®
USER MANUAL
Version 10.7
April 2012
Satellite Tracking of People LLC
1212 North Post Oak Road, Suite 100
Houston, Texas 77055
BluTag® and Blu+® comply with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
This device may not cause harmful interference, and
This device must accept any interference received, including interference that may cause undesired
operation.
RF Exposure (SAR) Statement for BluTag & Blu+ (FCC ID S5EAA90048, FCC ID S5EAA70038,
S5E0906BT5 & S5E1106MM1).
This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. It
was tested as an ankle worn device in accordance with OET Bulletin 65 Supplement C. The maximum SAR
value reported is 0.572W/Kg (S5E0906BT5) and 0.967 W/kg (S5EAA90048) and 0.967 W/kg (S5EAA70038)
and 3.170W/Kg (S5E1106MM1)
The GSM and ISM transmitters used in BluTag or Blu+ are not co-located. The ISM transmitter is operational
only when it is required to communicate with the associated equipment. The BluTag or Blu+ is set up
automatically to prevent simultaneous transmission between the GSM and ISM transmitters
Canadian Compliance (Industry Canada) for Blutag V5
I.C. 9086A-BT50610, MODEL NUMBER: BluTag V5
This Class B digital apparatus complies with Canadian ICES-003
The Blutag Device has been designed to comply with applicable safety requirements for exposure to radio
waves. The radio wave exposure guidelines employ a unit of measurement known as the Specific Absorption
Rate, or SAR. Tests for SAR are conducted according to RSS-102 with the Blutag device transmitting at its
highest certified power level in all used frequency bands. The highest SAR value for the Blutag V5 when tested
was 0.174W/Kg (PCS1900) and 0.150W/Kg (GSM850). The Blutag device is designed to be ankle worn. Please
follow the instructions included in the user guide for installation around the ankle.
Canadian Compliance (Industry Canada) for Blu+
I.C. 9086A‐BT70212, MODEL NUMBER: Blu+
This Class B digital apparatus complies with Canadian ICES-003
The Blutag Device has been designed to comply with applicable safety requirements for exposure to radio
waves. The radio wave exposure guidelines employ a unit of measurement known as the Specific Absorption
Rate, or SAR. Tests for SAR are conducted according to RSS-102 with the Blutag device transmitting at its
highest certified power level in all used frequency bands. The highest SAR value for the Blutag V5 when tested
was 3.170W/Kg (PCS1900) and 3.120W/Kg (GSM850). The Blu+ device is designed to be ankle worn. Please
follow the instructions included in the user guide for installation around the ankle.
RF Exposure Statement for BluBox™ (FCC ID S5EAA90548) and BluHome™ (FCC ID S5EBH0107A)
This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. The
antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all
persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
WARNING – Changes or modifications to these units not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
VeriTracks® 10.7 User Manual
BATTERY SAFETY
The Blutag and Blu+ Device contains a non-removable lithium-Ion battery. Do not attempt to remove the
battery. Do not dispose of The Blutag or the lithium-Ion battery in a fire. The lithium-Ion battery might present
a fire or chemical burn hazard if mistreated. Do not disassemble, crush, or puncture the lithium-Ion battery or
the Blutag Device. Do not heat the battery or Blutag Device above 140°F (60°C).
Please return the Device to Satellite Tracking of People LLC, 1212 North Post Oak Road, Suite 100, Houston,
Texas 77055 for disposal otherwise only dispose of the battery or Blutag device in accordance with the laws and
regulations in your area governing disposal of this type of battery.
TABLE OF CONTENTS
CHAPTER 1: ABOUT VERITRACKS AND “BLU” DEVICES ................................................ 1
VERITRACKS® ...................................................................................................................... 1
“BLU” HARDWARE DEVICES .............................................................................................. 2
BluTag/Blu+ Active ....................................................................................................................... 4
BluTag Hybrid ............................................................................................................................... 4
BluTag Passive ............................................................................................................................... 4
BluBox ........................................................................................................................................... 6
BluHome ........................................................................................................................................ 7
BluBand ......................................................................................................................................... 8
Stalker Alert™ ............................................................................................................................... 9
BluScan™ .................................................................................................................................... 10
CHAPTER 2: GETTING STARTED ................................................................................ 12
SYSTEM AND BROWSER CONFIGURATION ............................................................................ 12
GETTING HELP .................................................................................................................... 12
LOGGING IN ........................................................................................................................ 13
VERITRACKS ORI HIERARCHY ............................................................................................ 14
VERITRACKS BROWSER LAYOUT ........................................................................................ 15
BASIC NAVIGATION ............................................................................................................. 16
Tab Pages ..................................................................................................................................... 16
Widgets ........................................................................................................................................ 17
Modal Pop-Ups ............................................................................................................................ 18
Map .............................................................................................................................................. 19
DEFAULT SETTINGS ............................................................................................................. 20
CUSTOMIZING VERITRACKS ................................................................................................. 21
UNDERSTANDING DATA ENTRY FEATURES .......................................................................... 21
Text Boxes ................................................................................................................................... 21
Date Fields ................................................................................................................................... 22
Drop-down Lists .......................................................................................................................... 22
Radio Buttons and Checkboxes ................................................................................................... 22
UNDERSTANDING HOW TO SEARCH AND BROWSE WIDGETS ................................................ 23
UNIVERSAL SEARCH PANEL .................................................................................. 23
HOW TO USE THE UNIVERSAL SEARCH PANEL ..................................................................... 23
VeriTracks® 10.7 User Manual i
ADVANCED SEARCH ............................................................................................................ 25
SIMPLE SEARCH WIDGET .................................................................................................... 25
BROWSE ENROLLEE WIDGET .............................................................................................. 27
BROWSE INVENTORY WIDGET ............................................................................................. 29
BROWSE USER WIDGET ...................................................................................................... 30
CHAPTER 3: BLUTAG ENROLLMENT .......................................................................... 32
ENROLLING AN INDIVIDUAL .................................................................................................. 32
PREPARE BLUTAG FOR USE ............................................................................................... 32
Inspecting and Preparing Inventory ............................................................................................. 32
TURN ON BLUTAG AND ACQUIRE GLOBAL POSITIONING SYSTEM (GPS) .............................. 33
VERIFY BLUTAG READINESS ............................................................................................... 33
View BluTag Status Details ......................................................................................................... 34
BluTag Communication with VeriTracks .................................................................................... 36
ATTACH BLUTAG TO ENROLLEE ......................................................................................... 38
CREATE ENROLLEE PROFILE ............................................................................................... 39
ASSIGN BLUTAG TO THE ENROLLEE IN VERITRACKS ........................................................... 42
Verify Enrollment in Enrollee Status Screen ............................................................................... 43
Verify BluTag Connectivity to VeriTracks ................................................................................. 43
PRINT ENROLLEE PROFILE REPORT .................................................................................... 44
COMPLETE ENROLLMENT PAPERWORK ............................................................................... 45
UN-ENROLLING A TRACKED ENROLLEE ............................................................................... 46
Removing the Strap ...................................................................................................................... 47
CHANGING A DEVICE ON AN ENROLLEE ............................................................................... 47
STORING AND MAINTAINING BLUTAG .................................................................................. 47
CHAPTER 4: ZONES ................................................................................................. 48
CREATING ZONES ............................................................................................................... 48
Create Zone in Enrollment Entry Widget, Addresses Tab ........................................................... 50
Suggested Naming Convention for Zones ................................................................................... 50
ZONE CATEGORIES ............................................................................................................. 51
ASSIGNING EXISTING ZONES ............................................................................................... 51
OTHER ZONE FUNCTIONALITY ............................................................................................. 53
Unassign a Zone ........................................................................................................................... 53
EDITING ZONES ................................................................................................................... 53
Edit Zones in the Zone Tab .......................................................................................................... 53
ii VeriTracks® 10.7User Manual
Edit Zones in the Enrollment Widget .......................................................................................... 53
Edit Zones in the Supervision Widget ......................................................................................... 55
Edit Zones in the Main Map ........................................................................................................ 56
ZONE MANAGER WIDGET .................................................................................................... 58
Description of Privileges .............................................................................................................. 58
Zone Manager Filter .................................................................................................................... 58
Editing a Zone in the Zone Manager Widget ............................................................................... 61
Zone Administration in the Zone Manager Widget ..................................................................... 62
CHAPTER 5: SCHEDULES .......................................................................................... 64
SCHEDULE TERMINOLOGY ................................................................................................... 64
RECURRING SCHEDULES ..................................................................................................... 65
Create a Recurring Schedule ........................................................................................................ 65
Alter a Recurring Schedule .......................................................................................................... 66
Delete a Recurring Schedule ........................................................................................................ 67
ONE-TIME SCHEDULES ....................................................................................................... 67
About One-Time Schedules ......................................................................................................... 67
How to Create a One-Time Schedule .......................................................................................... 67
Create a One-Time Schedule - Create a Schedule from Details Box ........................................... 68
Delete a One-Time Schedule ....................................................................................................... 68
REMOVE A SCHEDULE ON A SPECIFIC DATE ......................................................................... 70
SCHEDULING TIPS – USING MULTIPLE INCLUSION ZONE SCHEDULES ................................... 71
SCHEDULING TIPS – UNDERSTANDING CHANGES TO ENROLLMENT STATUS ......................... 71
CHAPTER 6: SUPERVISING AN ENROLLEE .................................................................. 72
ENROLLEE DETAILS WIDGET ............................................................................................... 72
Enrollee Dashboard ...................................................................................................................... 72
Key Dashboard Features .............................................................................................................. 73
Enrollee Details Widget – Status Tab .......................................................................................... 73
Enrollee Details widget – Event Tab ........................................................................................... 76
Enrollee Details widget – Profile and Addresses tabs ................................................................. 77
Enrollee Details widget – Assignments tab ................................................................................. 77
Enrollee Details widget – Zones tab ............................................................................................ 78
MAPPING PROCEDURES ...................................................................................................... 78
MAPPING TOOLS ................................................................................................................. 80
VeriTracks® 10.7 User Manual iii
MAP TOOL PANEL AND MAP INFO PANEL ............................................................................ 81
VIEW ENROLLEES ON MAP .................................................................................................. 82
MAP TIME SCALE PANEL ..................................................................................................... 90
CALENDAR ......................................................................................................................... 91
MAP PANEL ........................................................................................................................ 93
MAP CONTROLS – IDENTIFY FEATURE ................................................................................. 93
NAVIGATION CONTROLS – PAN AND ZOOM .......................................................................... 95
MAP CONTROLS – MAP TYPES ............................................................................................ 96
MAP FOOTER PANEL ........................................................................................................... 97
MOUSE COORDINATES ........................................................................................................ 97
MEASURING DISTANCES ...................................................................................................... 97
LAYERED LOCATION TRACKING ........................................................................................... 97
Cell Tower Tracking .................................................................................................................... 97
PRINTING MAPS .................................................................................................................. 99
CHAPTER 7: EVENTS AND NOTIFICATIONS ................................................................ 102
BLUTAG EVENT DEFINITIONS ............................................................................................ 102
MASTER TAMPER EVENTS ................................................................................................. 103
Close a Master Tamper Event .................................................................................................... 103
BLUTAG EVENT VISIBILITY ................................................................................................ 104
BLUTAG NOTIFICATIONS ................................................................................................... 106
BluTag Notifications on Hybrid BluTags .................................................................................. 107
BluTag Notifications on Passive BluTags ................................................................................. 107
THE DAILY SUMMARY REPORT .......................................................................................... 108
Agency Level Options for the Daily Summary Report .............................................................. 108
How to Subscribe to the Daily Summary Report ....................................................................... 109
Explanation of Event Types ....................................................................................................... 110
Daily Report Format .................................................................................................................. 110
CHAPTER 8: MAINTENANCE .................................................................................... 114
USER MANAGEMENT WIDGET ............................................................................................ 114
Profile Tab ................................................................................................................................. 114
Notifications Tab - Daily Reports .............................................................................................. 115
Notifications Tab - Immediate Notifications General Discussion ............................................. 115
Immediate Notifications Based on Enrollee Risk Level ............................................................ 116
Immediate Notifications Based on Device Mode of Operation ................................................. 116
iv VeriTracks® 10.7User Manual
Create Escalating Notification Plan for Notifications by Risk Level ........................................ 116
Assign Notification Plans to User Accounts .............................................................................. 119
Stopping an Escalation Plan That is in Progress ........................................................................ 120
Escalating Notifications Incorporates Event Notification Grace Period .................................... 122
Additional Enrollees Tab ........................................................................................................... 122
Off-Hours Tab ............................................................................................................................ 123
Duty Officer Tab ........................................................................................................................ 125
USER ACCOUNTS .............................................................................................................. 128
Create New Accounts – General Data ....................................................................................... 128
Create New Accounts – Privileges ............................................................................................. 129
Create Duty Officer Accounts.................................................................................................... 131
MOVE ENROLLEES WIDGET ............................................................................................... 131
CHAPTER 9: INVENTORY MANAGEMENT ................................................................... 134
INVENTORY DETAILS WIDGET – PRODUCTS TAB ................................................................ 134
Device Filter ............................................................................................................................... 134
Products Tab (Inventory List) .................................................................................................... 135
Change Device Status ................................................................................................................ 135
Change Device Owner ............................................................................................................... 137
INVENTORY MANAGEMENT REPORTS ................................................................................. 137
Device History Report ............................................................................................................... 137
CHAPTER 10: USING VERITRACKS TO INVESTIGATE INCIDENTS ................................... 138
METHODS FOR ENTERING INCIDENT DATA ......................................................................... 138
Data Import ................................................................................................................................ 138
On-Screen Data Input ................................................................................................................ 138
VIEWING INCIDENT SEARCH RESULTS ................................................................................ 139
THE INCIDENT HIT REPORT ................................................................................................ 142
How to Use the Hit Report ......................................................................................................... 142
ZONES FOR LAW ENFORCEMENT ............................................................................ 143
CHAPTER 11: VERITRACKS MONITORING CENTER MODULE ........................................ 144
IMPORTANT TERMS FOR USING THE MONITORING CENTER ................................................. 144
KEY CONCEPTS ................................................................................................................ 145
Risk Levels................................................................................................................................. 145
Monitored Events ....................................................................................................................... 145
VeriTracks® 10.7 User Manual v
Protocols and Protocol Steps...................................................................................................... 146
Types of Protocol Steps ............................................................................................................. 146
KEY COMPONENTS – MONITORING LIST ............................................................................. 150
Monitoring List - Listing Tab .................................................................................................... 150
Monitoring List - Protocol Tab .................................................................................................. 151
Monitoring Center Administration Privilege ............................................................................. 154
KEY COMPONENTS – MONITORING HISTORY ...................................................................... 155
USING THE MONITORING LIST TO AID STANDARD ENROLLEE SUPERVISION ........................ 155
CHAPTER 12: VERITRACKS REPORTS ....................................................................... 158
THE RECENT REPORTS WIDGET ........................................................................................ 158
Access Reports Already Run ..................................................................................................... 158
Run New Reports ....................................................................................................................... 159
THE REPORT VIEWER WIDGET ........................................................................................... 161
APPENDIX A: BLUBOX ACCESSORY GUIDE ............................................................... A-1
BLUBOX OVERVIEW .......................................................................................................... A-3
HOW BLUBOX AND BLUTAG WORK TOGETHER ................................................................. A-3
ENROLLMENT: ASSIGN BLUBOX TO AN INDIVIDUAL ENROLLEE .......................................... A-4
USING BLUBOX IN A GROUP SETTING ................................................................................ A-6
Creating BluBox Groups ............................................................................................................ A-6
Adding BluBoxes and Enrollees to the Group ........................................................................... A-7
MONITORING: VERIFYING CURRENT BLUTAG STATUS VIA ENROLLEE STATUS .................... A-9
RECURRING SCHEDULES ................................................................................................. A-10
Create a Recurring Schedule .................................................................................................... A-10
Alter a Recurring Schedule ...................................................................................................... A-11
Delete a Recurring Schedule .................................................................................................... A-13
ONE-TIME SCHEDULES ................................................................................................... A-13
About One-Time Schedules ..................................................................................................... A-13
Create a One-Time Schedule – Drag a Recurring Schedule Segment ..................................... A-13
Create a One-Time Schedule – Create a Schedule from Details Box ...................................... A-14
Delete A One-Time Schedule .................................................................................................. A-14
REMOVE A SCHEDULE ON A SPECIFIC DATE ..................................................................... A-15
SCHEDULING TIPS ........................................................................................................... A-16
Understanding Changes to Enrollment Status ......................................................................... A-16
24x7 BluBox Curfews .............................................................................................................. A-16
vi VeriTracks® 10.7User Manual
BLUBOX EVENTS ............................................................................................................ A-17
Understanding BluBox Events ................................................................................................. A-17
Understanding BluTag Violations in Range of BluBox .......................................................... A-19
Understanding Notifications on Hybrid BluTags .................................................................... A-20
Understanding BluBox Movement or Tampering .................................................................... A-20
APPENDIX B: BLUHOME ACCESSORY GUIDE FOR BLUTAG .......................................... B-1
BLUHOME OVERVIEW ....................................................................................................... B-3
KEY BLUHOME TERMS ...................................................................................................... B-3
BLUHOME KEY FEATURES ................................................................................................ B-3
HOW BLUHOME, BLUTAG, AND VERITRACKS WORK TOGETHER ......................................... B-4
BLUHOME PREPARATION .................................................................................................. B-5
Activating BluTag and BluHome .............................................................................................. B-5
Verifying BluHome has Called VeriTracks ............................................................................... B-5
BLUHOME INSTALLATION .................................................................................................. B-6
Preparing BluHome to Give to an Enrollee ............................................................................... B-6
Assigning BluTag and BluHome to an Enrollee in VeriTracks ................................................. B-6
Verifying BluTag’s Status via Enrollee Details ......................................................................... B-7
RECURRING SCHEDULES ................................................................................................... B-8
Create a Recurring Schedule ...................................................................................................... B-8
Alter a Recurring Schedule ...................................................................................................... B-10
Delete a Recurring Schedule .................................................................................................... B-11
ONE-TIME SCHEDULES ................................................................................................... B-12
About One-Time Schedules ..................................................................................................... B-12
Create a One-Time Schedule – Drag a Recurring Schedule Segment ..................................... B-12
Create a One-Time Schedule – Create a Schedule from Details Box ...................................... B-12
Delete a One-Time Schedule ................................................................................................... B-13
REMOVE A SCHEDULE ON A SPECIFIC DATE ..................................................................... B-14
SCHEDULING TIPS ........................................................................................................... B-15
Understanding Changes to Enrollment Status ......................................................................... B-15
24x7 BluHome Curfews .......................................................................................................... B-15
BLUHOME EVENTS .......................................................................................................... B-16
Understanding BluHome Activity ........................................................................................... B-16
Additional Events for Cellular BluHomes ............................................................................... B-18
VeriTracks® 10.7 User Manual vii
Understanding Notifications on Hybrid BluTags .................................................................... B-19
Understanding Notifications on Passive BluTags .................................................................... B-19
UNENROLLING AN ENROLLEE IN VERITRACKS.................................................................. B-19
UNINSTALLATION: REMOVING BLUTAG AND BLUHOME .................................................... B-20
APPENDIX C: BLUHOME ACCESSORY GUIDE FOR BLUBAND ....................................... C-1
BLUHOME OVERVIEW ....................................................................................................... C-3
BLUBAND OVERVIEW ........................................................................................................ C-3
KEY BLUHOME TERMS ...................................................................................................... C-3
BLUHOME KEY FEATURES ................................................................................................ C-4
HOW BLUHOME, BLUBAND, AND VERITRACKS WORK TOGETHER ....................................... C-4
BLUBAND PREPARATION .................................................................................................. C-4
Activating BluBand and BluHome ............................................................................................ C-4
Verifying BluHome has Called VeriTracks ............................................................................... C-5
BLUBAND ENROLLMENT ................................................................................................... C-5
BluBand Preparation .................................................................................................................. C-5
Attach BluBand to Enrollee ....................................................................................................... C-6
Preparing BluHome to Give to an Enrollee ............................................................................... C-6
Create Enrollee Profile ............................................................................................................... C-6
Assigning BluBand and BluHome to an Enrollee in VeriTracks .............................................. C-7
Verifying BluBand’s Status via Enrollee Details ....................................................................... C-8
RECURRING SCHEDULES ................................................................................................... C-8
Create a Recurring Schedule ...................................................................................................... C-8
Alter a Recurring Schedule ...................................................................................................... C-10
Delete a Recurring Schedule .................................................................................................... C-11
ONE-TIME SCHEDULES ................................................................................................... C-11
About One-Time Schedules ..................................................................................................... C-11
Create a One-Time Schedule – Drag a Recurring Schedule Segment ..................................... C-12
Create a One-Time Schedule – Create a Schedule from Details Box ...................................... C-12
Delete A One-Time Schedule .................................................................................................. C-13
REMOVE A SCHEDULE ON A SPECIFIC DATE ..................................................................... C-13
SCHEDULING TIPS ........................................................................................................... C-14
Understanding Changes to Enrollment Status ......................................................................... C-14
24x7 BluHome Curfews .......................................................................................................... C-14
SUPERVISING AN OFFENDER ........................................................................................... C-16
viii VeriTracks® 10.7User Manual
ENROLLEE DETAILS WIDGET ........................................................................................... C-16
Enrollee Details Widget – Enrollees Tab ................................................................................. C-16
Enrollee Details Widget – Status Tab ...................................................................................... C-17
Enrollee Details Widget – Event Tab ...................................................................................... C-18
Enrollee Details Widget – Profile and Addresses Tabs ........................................................... C-19
Enrollee Details Widget – Assignments Tab ........................................................................... C-19
EVENTS: UNDERSTANDING BLUHOME ACTIVITY ............................................................... C-19
EVENTS: ADDITIONAL EVENT FOR CELLULAR BLUHOMES ............................................... C-21
More on Master Tamper Violations ......................................................................................... C-22
To Close a Master Tamper Violation ....................................................................................... C-22
UNENROLLING AN ENROLLEE IN VERITRACKS.................................................................. C-22
UNINSTALLATION: REMOVING BLUBAND AND BLUHOME.................................................. C-24
APPENDIX D: STALKER ALERT .................................................................................. D-1
HOW STALKER ALERT WORKS WITH BLUTAG .................................................................... D-1
PREPARE STALKER ALERT FOR USE ................................................................................. D-1
View Stalker Alert Status Details .............................................................................................. D-1
VICTIM ENROLLMENT ........................................................................................................ D-2
Create Victim Profile ................................................................................................................. D-2
Assign Stalker Alert to Victim Profile ....................................................................................... D-5
Link Enrollee to the Victim ....................................................................................................... D-5
Set Victim Notifications ............................................................................................................ D-6
What to Tell the Victim ............................................................................................................. D-7
Verify Victim Status .................................................................................................................. D-7
ENROLLEE AND VICTIM PROXIMITY DETERMINATION .......................................................... D-8
SUPERVISION .................................................................................................................... D-9
How It All Works Together ....................................................................................................... D-9
Mapping Enrollee and Victim Tracks Concurrently ................................................................ D-10
SUPERVISION BEST PRACTICES ...................................................................................... D-10
Program Level Considerations ................................................................................................. D-10
Supervision Routine ................................................................................................................. D-10
Inclusion Zone Layers .............................................................................................................. D-11
Exclusion Zone layers .............................................................................................................. D-12
Extended Exclusion Zone layers .............................................................................................. D-12
VeriTracks® 10.7 User Manual ix
Proximity Zone Minimum Recommended sizes ...................................................................... D-13
UN-ENROLLMENT ............................................................................................................ D-13
Un-Assigning a Victim ............................................................................................................ D-13
Un-Enrolling a Paired Enrollee ................................................................................................ D-13
APPENDIX E: INDEX OF VERITRACKS WIDGETS ........................................................... E-1
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VeriTracks Data Flow
CHAPTER 1: ABOUT VERITRACKS AND “BLU” DEVICES
VERITRACKS®
VeriTracks is designed to simplify enrollee monitoring. This innovative, web-based public safety tool
receives, stores, and distributes monitoring data transmitted by BluTag® and BluBand™ to BluHome™,
and BluBox™ devices.
VeriTracks streamlines daily supervision tasks, facilitates sophisticated reporting and compiles the data
foundation for Crime Scene and Incident Correlation. Tabs and widgets allow you to customize the user
interface. VeriTracks is accessible 24/7 via any computer with a high-speed Internet connection. Robust
mapping can display and animate current or historical tracks of multiple enrollees simultaneously. You
determine which event and violation notifications to receive, and how to receive them (email, fax, pager,
or text message).
VeriTracks® 10.7 User Manual 1
With VeriTracks you can:
Simplify the enrollment process to assure at least the most basic enrollee information is entered
and a device properly assigned.
Analyze historical tracks for patterns and trends in the movements of enrollees.
Animate movements, zoom in/out and view high resolution aerial photography on maps.
Use exclusion and inclusion zones to help modify an enrollee’s behavior.
Exclusion zones are geographic areas an enrollee is prohibited from entering.
Inclusion zones are geographic areas that an enrollee is required to enter in to and remain in
that zone.
Assign back-up supervising officers during scheduled off-hours, on vacation or on sick leave.
Create flexible and escalating notification plans for violation alerts.
Generate numerous reports that reflect near real time data.
Develop custom reports
Integrate Monitoring Center functionality into a supervising agency’s existing Monitoring
Center operations to reduce officer workload and provide immediate response to enrollee
events 24 x 7.
“BLU” HARDWARE DEVICES
Satellite Tracking Of People LLC (STOP) offers a range of hardware devices designed to meet the
evolving demands of our diverse customer base. The center piece of these devices is BluTag, the world’s
first, one-piece Global Positioning System (GPS) tracking device. BluTag houses its receiver and
transmitter in a single unit. This one-piece unit eliminates the need for enrollees to historically hand carry
the monitoring component while wearing the tag.
The BluHome and BluBox accessories link to BluTag devices via a radio frequency (RF) “tether” and
enhance the monitoring of an enrollee’s curfews for his or her residence.
2 VeriTracks® 10.7 User Manual
BluTag Active Benefits and Operations:
All-in-one device, including GPS and
GSM/GPRS
Device settings are programmable over
the air
Remote programming of multiple
inclusion and exclusion zones
Layered location capability gives multiple
avenues for locating an individual
Battery life in excess of 30 hours
Low-battery notification by a vibrating
alarm
Weighs only six ounces
High temperature stability
Audible tone or vibration alarm can be
programmed and sent immediately
Performs exceptionally well under diverse
environmental/atmospheric conditions
Waterproof to a depth of 50 feet
Tamper resistant fiber optic strap
VeriTracks® 10.7 User Manual 3
BluTag/Blu+ Active
BluTag Active monitors enrollees using active GPS technology that generates immediate notifications
containing near real-time data. This notification allows supervising agents to quickly take the appropriate
action related to each notification.
Because BluTag is a one-piece monitoring device, it remains securely fastened to an enrollee’s ankle at
all times. No additional equipment is needed to effectively monitor an enrollee.
In its standard configuration, an active device determines location once a minute and contacts VeriTracks
once every 10 minutes to transmit its tracking data. However, the device calls in immediately in the event
of a violation. This action provides near real-time violation notification and near real-time enrollee
tracking.
The device secures to an offender’s ankle with a fiber optic cable-lined strap that detects tamper attempts.
The strap attaches to the transceiver with two pins. If an offender attempts to disengage the device from
his or her ankle by pulling on the strap at the connection point, the pins break. If a strap tamper occurs,
BluTag records and stores the event until the agent addresses the alarm.
Blu+ operates in the same manner as Blutag. Its operation throughout this manual is the same as
Blutag. Blu+ normal operation is restricted in the number of GPS points it can collect and therefore
its battery life is extended beyond that of a Blutag
BluTag Hybrid
BluTag Hybrid communicates device tampering and inclusion zone violations with near real-time data
like BluTag Active. Supervising agents can also “ping” the device so it immediately transmits the
enrollee’s current location regardless of when the last GPS coordinates were transmitted to VeriTracks.
A distinct advantage of BluTag Hybrid is its ability to easily and quickly convert to active GPS
monitoring without changing equipment. Supervising agents need only call, email, or fax the STOP
Solutions Center any time of the day or night to switch the device to active GPS monitoring.
In its standard configuration, a BluTag Hybrid device calls VeriTracks to transmit its tracking data under
the following conditions:
Enrollee charges the device,
Enrollee enters the tether range of a BluHome unit,
Enrollee violates a 911 inclusion zone,
BluTag records a bracelet strap tamper, or
Agent or officer “pings” the device while logged into VeriTracks.
BluTag Passive
BluTag Passive receives and stores all monitoring data onboard until the enrollee enters the RF tether
range of BluHome that is installed in an enrollee’s home. More information about BluHome is included
later in this chapter.
Unlike multi-piece tracking devices, BluTag Passive transmits data via an radio frequency (or RF) signal
to BluHome while still attached to an enrollee’s ankle. Multi-piece passive GPS devices require an
enrollee to remove the transmitter (the component that actually tracks an enrollee’s movements) every
day for up to eight hours to recharge the battery and/or transmit monitoring data.
BluTag Passive immediately receives GPS coordinates when the RF tether between itself and BluHome
breaks. Because BluTag Passive remains securely attached to an enrollee’s ankle at all times. Public
4 VeriTracks® 10.7 User Manual
safety is enhanced because the movements of an enrollee are tracked 24/7, even when an unscheduled exit
from the residence occurs. BluHome sends VeriTracks a violation alert when such an event occurs.
VeriTracks® 10.7 User Manual 5
BluBox Benefits and Operations:
Enhance curfews with the RF signal regardless of layout or construction of facility
Uses a standard AC electrical outlet for power
Back-up battery power lasts up to three days
Detects unauthorized movement or tampering to BluTag that sends the data to VeriTracks
When an enrollee enters the RF signal range and BluBox and BluTag are tethered together,
BluTag transmits a message to VeriTracks
When BluTag is tethered to BluBox, GPS tracking is curtailed; when the tether is broken, GPS
tracking returns to standard operation protocol
BluBox
BluBox is a BluTag accessory designed for use in group residential facilities with multiple enrollees or
for a single enrollee where an RF tether is required. It emits an encrypted RF signal to electronically
tether multiple enrollees monitored with a BluTag device. BluBox does not transmit monitoring data. The
BluTag device attached to the enrollee’s ankle transmits monitoring data.
6 VeriTracks® 10.7 User Manual
BluHome Benefits and Operations:
Enhance curfews with customized cut-off points with the RF signal regardless of layout or
construction of the residence
No removal of BluTag from the enrollee’s ankle to transmit monitoring data to BluHome
BluHome installs in an inconspicuous location in the enrollee’s home
No enrollee interaction is required for normal operations or maintenance
Uses a standard AC electrical outlet for power
Back-up battery power lasts up to three days
Detects, records and transmits unauthorized movement and electrical or telephone service
interruptions
BluHome
BluHome is a GPS accessory that transmits monitoring data through a standard landline telephone
connection or cellular signal in an enrollee’s residence. When an enrollee enters BluHome’s RF signal
range, the unit immediately tethers itself to the BluTag device. GPS location data, violations and other
monitoring data transmit to the BluHome through the tether. BluHome then transmits the data to
VeriTracks using a landline or cellular connection.
BluHome allows customized cut-off points for the RF tether regardless of the layout or construction of the
residence. This significantly enhances curfews since the tether can be programmed to cut off at a
specified location in or out of the enrollee’s residence.
BluHome is also the in-home unit that monitors the presence of enrollee’s wearing the BluBand RF
device.
VeriTracks® 10.7 User Manual 7
BluBand
BluBand is a radio frequency (RF) transceiver that interfaces with BluHome, the home unit that transmits
monitoring data to VeriTracks. Together BluBand and BluHome monitor every entrance into and exit
from an offender’s home. After BluHome records the date and time of an offender’s entrance into and exit
from his or her home, it transmits the data to ® using digital, cellular or traditional landline telephone
service.
BluBand is approximately 1.25” x 2.25” x .05” and weighs around two ounces. The device secures to an
offender’s ankle with a fiber optic cable-lined strap that detects tamper attempts. The strap is the same
one used for BluTag, attaches to the transceiver with two pins. If an offender attempts to disengage the
device from his or her ankle by pulling on the strap at the connection point, the pins break. If a strap
tamper occurs, BluBand records and stores the event until the offender enters the BluHome RF tether
range.
8 VeriTracks® 10.7 User Manual
Stalker Alert™
Stalker Alert uses GPS technology, mobile proximity zones and nationwide cellular telephone networks
to help provide advance warning to victims about the presence of their abuser. The abuser’s supervising
officer creates a mobile proximity zone around the victim, which is a pre-determined amount of protected
space, usually the distance specified in the order of protection. This circular zone moves with the victim
24/7 and is stored in Stalker Alert’s onboard memory. The same zone also moves with the abuser and is
stored in the onboard memory of his or her BluTag device. If the abuser who is monitored by BluTag
enters the mobile proximity zone, Stalker Alert immediately recognizes the violation and sends the
information to VeriTracks, so the supervising officer and law enforcement personnel can be alerted to the
violation. At the same time, Stalker Alert performs two actions to alert the victim of the abuser’s
proximity (1) the alert begins emitting an audible tone and (2) sends a text message to the victim’s
cellular telephone.
Stalker Alert weighs less than seven ounces and can easily fit into a handbag, briefcase or attach to a belt.
The Alert operates up to 60 hours on a single charge. Approximately five hours prior to the depletion of
power, Stalker Alert vibrates. Recharging the battery is a simple process that takes about one hour. The
charging device is similar to that of a cell phone — one end plugs into the device and the other plugs into
a standard AC electrical outlet. The victim knows the battery is completely recharged when the LED on
the face of the device steadily glows green. Even while charging the battery, Stalker Alert continues
monitoring the location of the victim and any violation of the victim’s mobile proximity zone.
VeriTracks® 10.7 User Manual 9
BluScan™
The BluScan mobile monitoring unit has an operating range of 300 feet and it is designed to monitor the
presence of any STOP product. BluScan can concurrently monitor STOP BluTag or BluBand devices or
BluHome units – or any combination of equipment totaling sixteen devices. BluScan can store
approximately 5,000 events through continual recording or when requested by a supervising officer. It
indicates the approximate distance of the equipment being monitored.
The mobile monitoring unit records any event notifications transmitted by BluTag or BluBand, including
tampering and low battery statuses. BluScan monitors date and time stamps all events and stores them in
its onboard memory until such time as the supervising officer uploads the data to a computer.
When the unit is in set-up mode, it can be configured to report the operational status of a BluBand or
BluTag device, including the battery’s level of power, tampers and the GPS signals being received. The
unit operates with a small attached antenna yet can easily be connected to a magnetic car-mount antenna
for use in a vehicle for increased range.
BluScan can operate on battery power for approximately three days. A battery charger for use in a vehicle
is also available.
10 VeriTracks® 10.7 User Manual
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VeriTracks® 10.7 User Manual 11
CHAPTER 2: GETTING STARTED
Contacting STOP’s Solutions Center:
By Phone:
1-866-703-STOP (7867)
By Fax:
1-877-410-STOP (7867)
By Email:
techsupport@stopllc.com
SYSTEM AND BROWSER CONFIGURATION
In order to maximize the quality of VeriTracks:
Windows XP or Windows 7 operating system
Microsoft Internet Explorer® 8 or Google Chrome
2 GB RAM
Display 1024 x 768 or higher screen resolution
Cookies enabled on the browser (used for login identification purposes only)
JavaScript enabled on the browser
TIP: If you have appropriate administrative rights on your computer, you may change the
settings for cookies and JavaScript by selecting Tools > Internet Options in Internet
Explorer, then selecting the Settings button in the Temporary Internet Files section of the
General tab.
Verify and change screen resolution by right-clicking on the Desktop and selecting
Properties > Settings tab.0
NOTE: VeriTracks is designed and tested work with the certified system requirements stated
above. If a computer’s browser does not have sufficient encryption capability, a message
displays directing users to a browser upgrade website. For further assistance, contact our
STOP Solutions Center toll free at 866-703-STOP (7867).
GETTING HELP
Technical support staff at STOP’s Solutions Center can assist with any questions regarding the operation
of VeriTracks or any of the Blu hardware devices.
For security reasons, the Solutions Center can only assist users if a valid security question and answer
have been established for that user in VeriTracks. If assistance is needed with accessing a particular
security question/response, please contact your agency’s System Administrator/Manager or refer to
Chapter 8: Maintenance for more details.
12 VeriTracks® 10.7 User Manual
LOGGING IN
1. To begin, open Internet Explorer or Google Chrome browser
2. In the address line on the Home Page, type the following address: https://www.veritracks.com
3. Select Yes or No to the Security Warning (if applicable)
4. VeriTracks login screen displays
5. Enter your Username and Password
TIP: If you forget your username or password, VeriTracks can email the information to
you. Simply click the “Forgot your password?” link and follow the instructions.
Still having trouble loggin in? Contact VeriTracks support for further assistance.
6. Select No to the Security Warning (if applicable); Main Map data may not display completely if
Yes is selected
7. Select Login
8. If your organizations has a hierarchy of field and regional offices, select the office you wish to
access from the list provided.
VeriTracks® 10.7 User Manual 13
VeriTracks Login Screen
VERITRACKS ORI HIERARCHY
An ORI is a unique nine-character identifier assigned by the Federal Bureau of Investigation
(FBI) and assigned to law enforcement agencies. VeriTracks uses this identifier when available
to establish the unique identity of each of its customers in the VeriTracks system. If an agency
does not have an FBI ORI, STOP will create a VeriTracks ORI for each agency. Larger
organizations that are divided into geographic regions, functional branches, and field offices are
set up in VeriTracks to replicate their organization’s hierarchy of offices. Additionally,
organizations that have a reason to separate two supervised populations like adults and juveniles
can have each population separated in VeriTracks. For simplicity’s sake, each population entity
in the hierarchy is referred to as an ORI.
For example, if an agency has a Headquarters office and three (3) field offices, the Headquarters
office is set up as the “parent” ORI and the three field offices are configured as “child” ORIs.
Users with access to the parent ORI can view enrollee information and tracking data, monitor
inventory lists, receive notifications, etc. for all three child ORIs as well as the parent ORI. Users
who only have access to a child ORI only have rights to the above information for their own
ORI.
14 VeriTracks® 10.7 User Manual
Header
Panel
Tab
Page
Panel
Map
Panel
Widget
Panel
VERITRACKS BROWSER LAYOUT
VeriTracks consists of the Header Panel, the Tab Page Panel, the Widget Panel, and the Map Panel. The
screen print below shows the location of each of these panels.
TIP: VeriTracks uses tab pages and widgets to organize functionality. Widgets are the small
screens seen within each tab page.
VeriTracks Panel Layout
VeriTracks® 10.7 User Manual 15
Tab Page
Selection
Icon
Available
Tab Pages
Tab Page
Close
Icon
BASIC NAVIGATION
WARNING: Do not use the Back button on your browser as it may produce unexpected
results in VeriTracks. To switch from one tab to another or to change a widget,
simply select the applicable tab or widget.
Tab Pages
VeriTracks utilizes tab pages and widgets allowing a user to view the information they want in the
specific order they choose. Select the tab pages to display in the Tab Page Panel. Add the same tab page
multiple times in the Tab Page Panel. Available tabs include the following:
VeriTracks Tab Pages
General – view general system information and messages; available widgets include Introduction
and Messages. Note: This tab page displays when first logging into VeriTracks. Use the feedback
form to submit any questions or comments.
Supervision – view the most current information for an enrollee; available widgets include
Enrollee Details, Simple Enrollee Search, Advanced Enrollee Search, Browse Enrollees, and
Schedules
Enrollment – create and modify enrollee records; available widgets include Enrollment Entry,
Simple Enrollee Search, Advanced Enrollee Search, Browse Enrollees, Browse Inventory,
Schedules, Available Inventory, and BluBox Management
Inventory – manage devices and device inventory; available widgets include Inventory Details,
Browse Enrollees, and Browse Inventory
16 VeriTracks® 10.7 User Manual
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