Security Labs H.264, 16 Channel, 8 Channel, 4 Channel Owner's Manual

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H.264 Dual Stream /
Pentaplex DVR Series
4/8/16 Channel
15540 Herriman Blvd. Noblesville, IN 46060 - www.security-labs.com
Customer Support 1-800-774-0284
VER.:1.0, P/N: 264-6 DMS/MBR Copyright – MMX
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This symbol is inte nded to alert the user to th e presence of unprot ected “Dangero us voltage"
within the product' s enclosure that may be strong enough to cause a ri sk of elect ric shock.
This symbol is intended to alert the user to the presence of important operating and
maintenance (servicing) instructions in the literature accompanying the appliance.
WARNING -
TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS
APPLIANCE TO RAIN OR MOISTURE.
NOTE: This equipment has been tested and found to comply with the limits for a class digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide rea sonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is lik ely to cause harm ful interference in which case the user will be required to cor rect the interference at their o wn expens e.
Disposal of Old Electrical & Electronic Equipment (Applicable in the European
Union and other European countries with separate collection systems)
This symbol on the pro duct or on its p ackaging in dicates that th is product sha ll not be treat ed as household
waste. Instead it shall be handed over to the applicable collection point for the recycling of electrical and electronic equipm ent. By ensuring this product is disposed of correctly, you will help prevent potent ial negative consequences for the environment and human healt h, which could otherwise be c aused by inappropriate waste h andling of this product. The rec ycling of materials will help to conserve natural resources. For mor e detailed inform ation about rec ycling of this produc t, please contact your loc al city office, your household waste disposal service or the shop where you purchased the product.
Make sure to disconnect or switch power off before you install the DVR.
There is the danger of an electric shock if the DVR is opened by an unqualified service
engineer or installer.
Avoid using the DVR outside of the reference temperature and humidity indicated in the
specification.
Avoid exposing the DVR to violent movement or vibration.
Do not use or store the DVR in direct sunlight or near to any source of heat.
Do not place any objects near the vent holes in the case used for air circulation.
Always use the DVR in a well ventilated location to prevent overheating.
There is risk of an explosion if the backup battery is replaced by an incorrect type.
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TABLE OF CONTENTS
Chapter 1 Installation ……………………………… ……………………………
1.1 System Configuration - 16 Channel ..…………………..…………
1.2 System Configuration - 8 Channel ……………………………..….
1.3 System Configuration - 4 Channel …………………………..…….
1.4 Hard Disk Installation …………………………………………..…... Chapter 2 QUICK REFERENCE - MENUS and INDICATORS ……………..
2.1 On-Screen Functions and Status Indicators ……………..……….
2.2 Main Menu ………………………………………………..………….
2.3 Playback Mode …………………………………..…….…………….
2.4 PTZ Mode …………………………………………..……………….. CHAPTER 3 OPERATION AND MENU SETUP ……………………………..
3.1 Log On Screen ………………………………………………..……..
3.2 Record Setup ………………………………………………..……….
3.3 Event Setup ………………………………………………..………...
3.4 Schedule Setup ……………………………………………..……….
3.5 Camera / Audio Setup ………………………………..……………..
3.6 Account Setup ………………………………………...……………...
3.7 Network Setup ………………………...………………………………
3.8 PTZ & RS-485 Setup …………………………………………………
3.9 System Setup …………………………………………………………
3.10 Utility Setup ………………………………………………………….
3.11 Diagnostic …………………………………………….……………… Chapter 4 SEARCH & BACKUP…………………….…………….…….……….
4.1 Search Setup ……………………………….………….………………
4.2 Backup Setup ………………………………………….………………
4.3 Remote (Network) Backup ……………………………..…………….
4.4 Converting an IRF backup file to an AVI …………….……………... SPECIFICATIONS ………………………………………………..……………….
5 5 5 6 6 9 9 12 13 14 15 15 17 19 23 25 27 29 41 42 49 50 51 51 54 56 56 59
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FEATURES
H.264 compression ideal for saving HDD space Pentaplex Operation: Live display, record, backup, playback and network access
simultaneously
16 Channel Model : Up to (3) SATA 1TB HDDs or (2) SATA 1TB HDDs plus DVDR 4 or 8 Channel Models: Up to (2) SATA 1TB HDDs or (1) SATA 1TB HDD plus DVDR Port on back panel for additional eSATA external hard drive Dual streaming for faster network transmission Built-in VGA output up to 1024x768 resolution 16MB of pre-alarm storage per event (approximately 10 seconds before event
happens)
22 x 15 (330 point) grid video motion detection per channel Nine criteria items to search for events per channel Individual setup of resolution, frame rate and video quality for each channel Picture-in-picture monitoring and 2X to 8X digital zoom display Control Methods: Front panel, USB mouse, IR remote, & PC client viewer Intuitive GUI for easy configuration and menu driven operation Still image snapshot AVI converter with time stamp Pan / Tilt / Zoom camera control Two USB ports (for mouse usage and backup). Data backup via: USB devices, network, and DVD-RW (optional on some models) E-mail notification & event trigger for motion d etec ti o n, al ar m, and video loss Supports network operation with Internet Explorer Multi-language OSD 3G/ GPRS mobile phone monit ori ng
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Chapter 1 INSTALLATION
Note: Please be sure NTSC/PAL switch near the video output jack is set properly for your location before powering up the unit. NTSC is the standard for all of North America.
1.1 System Configuration – 16CH
1.2 System Configuration – 8CH
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1.3 System Configuration – 4CH
1.4 Hard Disk Install ation
Your unit comes with a hard drive already installed. Four and eight channel models can have a second hard drive or a DVD writer installed. The sixteen channel model may have two additional hard drives, or an additional hard drive plus a DVD writer installed. Up to ONE TERABYTE size hard drives can be used. For best performance, please use the same size and model of hard drive in each location. Always format the hard drive(s) after installing a new one (see section 3.10, Initialization). Please be sure you have saved any data you wish to keep from an existing drive. Formatting will erase all data.
4 / 8 Channel Layout 16 Channel Layout
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DISCONNECT THE POWER FROM THE DVR BEFORE REMOVING THE COVER
.
Mount the H DD br acke ts in a r ev erse fashion on both sides of the HDD (Figure 1 and 2) similar to the drive already installed in your unit.
Figure 1
Figure 2
The red SATA data cables are wired the same at both ends. Please observe the right angle alignment key before inserting the cable into the hard drive or main PC board. The SATA connectors on the main PC board are in order from front to back. Connect your first drive closest to the front panel, then in order towards the back. Connecting the drives out of order will not harm the drives, but makes them easier to locate should they have the same model ID number. ID numbers of the drives are read electronically and displayed in the Utilities Menu. Please refer to figure 3 for more layout and connection information.
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Figure 3
The eSATA jack on the back panel allows you to connect a fourth drive if desired for a total 4 terabyte capacity (4 x 1TB = 4TB).
Note: Please be sure NTSC/PAL switch near the video output jack is set properly for your location before powering up the unit. NTSC is the standard for all of North America.
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Chapter 2 QUICK REFERENCE MENUS and INDICATORS
2.1 On Screen Functions
Right clicking on the screen with the mouse or using the MENU button on the front panel will activate the NAVIGATION BAR.
Graphic Icons
Resting the cursor on the SETUP icon will bring up four (Main Menu/
Search/ Backup/ PTZ) menu icons.
MAIN MENU.
SEARCH SETUP.
BACKUP.
PTZ CONTROL.
Turns the record function ON/OFF (View Normal frame rate must be active see Section 3.2.1).
PLAYBACK – Initiates the play function and displays more controls. Resting the cursor on the Display Setup icon will bring up five more
(PAUSE/ PIP/ ZOOM/ AUTO SEQ/ LOCK) display icons.
PAUSE will free ze li ve v id e o
Picture-in-Picture displays two cameras. Right click on the channel number above the smaller view to change the camera shown.
ZOOM, 2X to 8X digital zoom
AUTO-sequence will rotate through each camera in full screen.
Log Off / Activates password access required for next user
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Full screen display, multiple clicking to switch channels
Quad display.
9CH Split-screen display available on 8 and16CH DVRs.
13CH Split-screen disp lay available on16CH DVR.
16CH Split-screen disp lay available on 16CH DVR.
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On-Screen Status Indicators
Recording is ON
Number represents the current selected LIVE audio channel (available to 8/ 16CH DVR and option to 4CH DVR).
Live Audio is OFF
Motion detected
Alarm sensor triggered
Video loss detected
USB device detected
DVR is connected to the Internet
Auto Sequence is ON
Pause mode is ON
Front Panel Control LOCK is ON
PTZ controls are ON
Shows the current hard disk space used (up to 99%). Will remain at
99% during OVERWRITE (continuous recording) mode.
Time / Date bar shown on a playback file
99%
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2.2 MAIN MENU
The majority of settings for your DVR are accessed via the MAIN MENU. Adjustment of the settings can be done locally or via the internet. Each sub-menu activated by the icons below are described in greater detail in Chapter 3. When accessing the MAIN MENU via a local network or internet connection, an additional row of icons is displayed in the bottom right corner of the screen. They are described below.
Icon Description
/
Changes your live PC view from: Low Video Quality (LQ) to High Video Quality (HQ) Note: High may run slower depending on your internet connection.
/
Selects Standard Screen / Maximum Screen.
Records live video to your PC. Takes a snapshot and sends it to the
Snapshot folder, located inside the DVRemote Folder. Confirm or change your Record and Snapshot storage pat h folder settings.
Open or Close the tool bar
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2.3 Playback Mode
Playback – On Screen Function Icons
Press「 / 」button for Fast Rewind Speeds : 2x, 4x, 8x, 16x, 32x, 64x
Press「 / 」button for Fast Forward Speeds : 2x, 4x, 8x, 16x, 32x, 64x
/
PressPLAY/ 「 」buttons for Play and to Pause Playback
/ SLOWSlow Motion Playback Speeds : 1/2x, 1/4x, 1/8x, 1/16x
/ Stop Playback
Playback frame by frame of selected channel
Full screen display
Quad display
9CH Split-screen display (available only on 8/ 16CH model)
16CH Split-screen disp lay (available only on 16CH model)
Digital Zoom into playback video
Sends a snapshot image to your USB Flash Drive (if connected).
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PTZ – On Screen Controls
Exit PTZ Mode
Preset number (1~64)
Go to preset number selected
Set current PTZ location at preset number selected.
Directional movement arrows
Camera ZOOM + (Close Up), ZOOM – (Wide Angle View) Manual focus control for camera Manual iris adjustment for camera (if available)
2.4 PTZ Mode – Commands Using the IR Remote Control
PTZ – Control with Hand Held IR Remote Control
/ SLOW
Tilt up.
/
Tilt down.
/
Pan to the left.
/
Pan to the right.
ZOOM +
Zoom in (close up)
ZOOM -
Zoom out (wide angle)
FOCUS + & FOCUS -
Camera focus
IRIS +
Camera iris-open.
IRIS -
Camera iris-close.
PRESET + NUMBER
To save a preset location Press PRESET and a number key.
PLAY + NUMBER
To go to a preset location Press PLAY and a number key.
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Chapter 3 OPERATION and MENU SETUP
3.1 Log On Screen
If access to your MAIN MEN U i s pr ot ected, using y our mo use, left click on the Admin
icon to bring up the pa ssword entry screen, le ft click o n each nu mera l or letter of your password, then click on the “Enter” arrow in the bottom right corner
. The default
password of the ad mi n i st rat or is “123456”. Four a ddi ti o nal users can b e ad ded with up to six levels of access each. Please refer to “3.6 Account Setup” for more information.
The navigation arrows and ENTER button on your remote control may
be used instead of the mouse.
Password Entry Screen
Switch between capital and small letters.
/
Switch between numbers and letters. Press to cancel or choose another login account.
Delete the last character. Enter (after login name com pleted) Space key
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Right click on the screen to activate the Navigation Bar. Hover your mouse pointer over the Setup icon to display a second row of icons. Click on Main Menu to display the
screen below.
Use your mouse to click on each menu icon, or use the IR remote control or the front panel
controls as described below.
Navigating menus with the IR Remote Control or Front Panel Controls
(Click MENU button to ente r )
MENU
Activates the Navigation Bar Scrolls the list of items
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Change values in selected item
ESC
Press to cancel or exit setup
ENTER
Activates the selected menu
3.2 Record Setup
Item Description
HDD FULL
Select STOP to stop recording when the hard drive(s) ar e full, or OVERWRITE to enable continuous recording.
[Stop]
Stop Recording when HDD(s) is full
[Overwrite]
Start to overwrite beginning with the oldest data on the HDD, and
continue to record.
OSD Position
Setup
A time/date stamp is added to the video f or each channel being recorded. The position of the stamp can be adjusted for each channel
individually to avoid
blocking any important items. Selecting a channel number on this screen, and then OSD Position Setup, allows you to preview where the time/date stamp will be recorded.
OSD Position X
Sets the Horizontal placement from 0 to 456, use the arrows on the box or left click on the center of the box to activate a numeric keypad.
OSD Position Y
Sets the Vertical placement from 0 to 456, use the arrows on the box or left click on the center of the box to activate a numeric keypad.
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Video
Preservation
(Hours)
Click box to activate. Information stored on the HDD is additionally protected from overwrite for this specified length of time.
Quality &
Frame Rate
Setup
Allows individual adjustment of both items per channel as described below.
3.2.1 Quality & Frame Rate Setup
Increased recording time on a hard drive can be achieved by decreasing the frames per second (FPS) recorded. Continuously recording (Normal) at a slower rate, and event recording at a faster rate is a suggested method of operating your DVR. Recording a static image of an empty office area is a waste of hard drive space. By using video motion detection, or alarm recording triggered by an external device such as a PIR or door switch, a faster frame rate can be then used to record activity as it happens. Reducing the quality or resolution of the images being recorded (smaller file size) is another method of extending the overall record time on a hard drive. Five Quality settings are available on your DVR: Highest, High, Normal, Basic, and Below Basic. Three resolution selections are also available: 720 x 480, 720 x 240, and 360 x 240. Lower quality can be used when larger objects are being recorded, or finer details within an image are not especially important. There is no best setting for all installations. Experiment with the resolution, quality, and FPS settings to see what is best for your situation. The rule of thumb is to use the best possible settings (720 x 480, Highest, and a faster frame rate) that still gives you the total number of days stored on your hard drive that you require.
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Item Description
View Normal / View Event
Selects between Normal (continuous) and Event (alarm or motion) record settings per channel
No.
Check/ Uncheck the box will enable/ disable record mode of all channels shown on the page, or each channel can be controlled individually.
Resolution
360 x 240 Basic, 720 x 240 Better, 720 x 480 Best
Quality
Choose from Belo w Basic / Basic/ Normal/ High/ Highest.
FPS
Recording frame rate (1~30).
Normal Auto
Automatically calculates the maximum FPS for each active channel after you choose a resolution setting in the Normal recording mode.
Event Auto
Automatically calculates the maximum FPS for each active channel after you choose a resolution setting in the Event recording mode.
The Normal and Event frame rate calculators on t he le ft si de o f th e a bov e menu are there to quickly add the total frames per second r equeste d via the resolution s ettings, FPS, an d cameras selected. Up to 240 frames are available for each group of 8 channels that your DVR model may contain (240 for 4 and 8 channel models, and 240 + 240 for the 16 channel model). If a fast recording speed (high FPS) is needed with many cameras, you can select a lower resolution to accomplish this. If the highest resolution setting is needed on most of your cameras, then you may need to select a lower FPS (recording speed) for some cam eras. The numb ers on the c alcul ator s w ill turn r ed if y our de mands are too high. Lowering the resolution or FPS on some cameras will correct this situation. Clicking on the Auto button will quickly adjust the overall settings for you.
3.3 Event Setup
As mentioned above, video motion detection and alarm / sensor recording are a great way to conserve hard drive space, limit recordings to meaningful activities, and create a means to quickly find recordings that are pertinent. The video motion detection feature built into this DVR is designed to be one of the best in the industry with 11 sensitivity settings and a selectable detection grid of 330 small squares (22 x 15) per camera. Pinpoint accuracy is made possible with this type of grid system.
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Item Description
Motion Setup
Click to go to the Motion Setup Menu
Sensor Setup Click to enter the Alarm / Sensor Setup Menu
3.3.1 Motion Setup
Please Note: The Motion Detection feature will not operate until enabled in Schedule Setup (next section 3.4).
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Item Description
Motion Alarm
Duration(Seconds)
Alarm duration time (1~60 seconds). Sets the length of a recording after
motion is detected
Motion Popup
Check the box to Enable/ Disable the popup screen function for ALL
channels. When motion is detected during LIVE view mode, the detected
channel’s image will then show in full screen display.
Enable
Select a channel number from the bar list, and check the box to Enable, or uncheck to Disable motion detection for that ch
annel. This gives you
a way to choose channels that will use motion detection, and a way to temporarily disable a channel without affecting its other motion settings.
Sensitivity
(A lower value = less)
Drag the bar, click the arrows◀ ▶, or click on the box to set up a Sensitivity value from 0 to 10 for each channel. A lower value equals less sensitivity.
Motion Area Setup
Click to enter the motion grid selection screen described below
3.3.1.1 Motion Area Setup
Right click on the grid screen to activ ate t he sub men u above.
The motion detection grid is made up of 330 small squares (22x15 pattern). The concept is to make squares transparent where you want motion to be detected, and
mask RED any squares that should not detect motion. The qui
ckest way to
accomplish this is to make all squares transparent (active) with the “All Area
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Detection” command, and then mask the ones that will be inactive with your mouse.
If most of the camera channel is to be inactive similar to the example above, then select the “Mask All Area”
command and then select the squares you wish to be
active (transparent) with your mouse.
Item Description
Mask Mouse Selection
Check the box = mouse will mask squares. Uncheck the box = mouse will make squares transparent.
All Area Detection
Makes the entire screen active (transparent)
Mask All Area
Mask (red) the entire screen (inactive)
Continue
Temporarily turns the selection box OFF while you edit the screen. Right click on the screen to turn the selection box back ON.
Exit & Save
Save setup and exit setup page.
Exit & Discard
Cancel setup and exit setup page.
3.3.2 Sensor Setup
Please Note: The Sensor / Alarm Input feature wi ll not operate until enabled in Schedule Setup (next section 3.4).
Another way to conserve hard drive space and tag important events for fast access in the future is to involve sensors to activate your DVR. PIR (passive infrared) motion detectors, magnetic door switches, alarm panel relay outputs, etc., are just a few of the many ways to
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activate a security video recorder. Activation devices or switches are sold as “Normally Open” (N.O.) or “Normally Closed” (N.C.). A Normally Open switch is similar to a typical light switch in your house. When the switch is OFF (or OPEN) no electricity flows to the connected light fixture. When the switch is turned ON (CLOSED) the circuit is completed. Please note the type of switch you are using as it will make a difference in the menu settings.
Item Description
Alarm Duration(Seconds)
Alarm duration time (1~60 seconds). Sets the length of a recording after a trigger is detected.
Sensor Popup Check the box to Enable/Disable the popup screen function for all
channels. When a sensor is activated during LIVE view mode, the detected channel’s image will be shown in full screen display.
Sensor Polarity Click or press ▼ to select between Off, Low, and High voltage polarity for
each channel Low PolarityFor connecting Norm ally Open d evices. DVR will trigger when the circuit is closed. High PolarityFor connecting Normally Closed devices. DVR will trigger when the circuit is opened.
Off:Alarm Input is deactivated.
All Off
Sets all alarm inputs to OFF.
All Low
All alarm inputs set to operate with Normally Open devices.
All High
All alarm inputs set to operate with Normally Closed devices.
3.4 Schedule Setup
Schedule Setup allows you to control when your DVR records including: normal, motion
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detection, and sensor / alarm detection. Busy or h igh traf fic times may be best suited
for Normal (c
ontinuous) recording, while off peak hours may be better monitored with
motion detection or alarm recording. Up to 50 sc hedules can be set (10 per page / 5 pages) using the left side of the menu above. The right side shows a summary of all schedules by clicking on the Normal, Motion, or Sensor boxes along the top. Holding
your mouse pointer over each completed schedule box on the left will also show its
settings summarized on the right side of this men u. Clicking on a schedule box on the
left side will bring up the Enable menu below.
Item Description
Page
Click or press ▼ to select up to 5 pages. Each page provides 10 schedule boxes (50 schedules total).
Holiday Setup Up to 50 Holidays can be scheduled. Each Holiday will repeat the
settings you enter for “Holiday” below.
Normal/Motion/Sensor Shows the summary of settings for each item
3.4.1 Schedule Enable Setup
Create up to 50 schedul e com bi na ti ons using the screen abov e. Virtually all combinatio ns ever needed are possible.
Item Description
Enable
Select one, two, or all three record types
Start / End Time
Enter the time range you wish to operate the selected record type. Continuous (24/7) is shown above.
Days
Select the days of the week you wish to run the
selections made above. Holiday will always be
checked by itself (no other days checked).
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3.4.2 Holiday Setup
Simply click on each day you wish for your DVR to operate on the Holiday schedule. Each selected day will be highlighted in red. The drop list below the months will give you access to the entire year. The counter on the top left will keep track of how many days have been selected out of 50 (Ex: 7/50). Click OK when finished. Please remember to keep your selections for the coming year updated.
3.5 Camera / Audio Setup
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Each camera channel in your DVR has six video adjustments that can be made. These adjustments can help compensate for the differences among your cameras, or their environment. A well balanced matrix view of all cameras a t once is possible by fin e tuning these items.
Item Description
Mask
Check the box to Enable/ Disable the live view of the selected camera
Sharpness
Drag the bar or press ◀ ▶ to adjust Sharpness of your camera from value 0 to 15. The default value is 1.
Brightness
Drag the bar or pres s ◀ ▶ to adjust Brightness of your camera from value 0 to 255. The default value is 128.
Contrast
Drag the bar or press ◀ ▶ to adjust Contrast of your ca m era from value 0
to 255. The default value is 100.
Chroma (U)
Drag the bar or press ◀ ▶ to adjust Chroma (U) of your camera from value 0 to 255. The default value is 150. Chroma (U) is a further sub component of the more common “Saturation” or “Color” control.
Chroma (V)
Drag the white bar or press ◀ ▶ to adjust Chroma (V) of your camera from value 0 to 255. The default value is 150. Chroma (V) is also a further sub component of the more common “Saturation” or “Color” control.
Hue
Drag the wh it e ba r or pres s ◀ ▶ to adj ust H u e of your cam er a from va lu e 0 to
255. The default value is 150. (This function is ineffective in PAL s ys te m s
.
NTSC / North Ameri ca = OK.)
Name
Allows you to title each camera. Left click on the nam e line to activate
the alpha / numeric drop list. Up to 14 characters can be entered.
Please remember to click the Enter button next to the space bar when finished.
Volume
Adjusts the audio volume for the available audio channel(s) in LIVE and Recording modes. Only one audio channel can be monitored at a time. While in FULL SCREEN view of a channel with audio connected to its input, click on the speaker icon in the lower left corner of the screen. The speaker icon at the top of the screen will become active, and the active channel number will be shown next to it.
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3.6 Account Setup
The Account Setup menu is used to provide role-based permission independently for each user (maximum of 4 users) to access the DVR. The default admin account is [admin] and the password is “123456”.
Item Description
No.
Check to activate or deactivate the user’s account.
User Name
Add or edit a user name.
Password
Use to set up a password for each user.
Permissions
Set specific permissions or access areas for each user (see section 3.6.1)
.
Clicking on this box will bring up the entry form described below.
Change Admin Password
Enter to change administrator’s password.
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3.6.1 Permission Setup
Permission Setup is intended to provide individual user (maximum of 4 users) role-based permissions, including access to Setup menus, Network operation, PTZ functions, Playback, Utility, Backup and Masking of specific channels during playback. After you have made your selections, please click the OK button
After you have set up the User account(s) you will want the ability to log ON and log OFF when using your DVR on a daily basis. When you are finished with any session and wish
log off, simply click on the Display icon and then the Lock icon on the Navigation Bar. The next user will be prompted to enter his password when attempting to
make changes to the DVR’s operation.
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3.7 Network Setup
Please be sure your DVR is connected to your router or modem with the supplied RJ45 type patch cable before proceeding.
Before using your DVR on a network, there are three things that you should know about the type of connection you are using. Item 1 – Do you have a Static or Dynamic IP address from your ISP (Internet Service Provider)? A Static IP address does not change, it is provided by your ISP for a minimal extra charge. Item 2 – Are you installing the DVR on a LAN connection (behind a router) or on a WAN (Internet) connection (direct to modem)? Item 3 – Is your internet service Cable or DSL?
Glossary of terms:
LAN – Local Area Network WAN – Wide Area Network (Internet) ISP – Internet Service Provider ADSL (or DSL) – Asymmetric Digital Subscriber Line DHCP – Dynamic Host Configuration Protocol DNS- Domain Name System (supplied by your ISP) DDNS – Dynamic Domain Name System DMZ – An unprotected zone outside of your firewall
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Item Description
Connection Type
Setup mode for network connection: ADSL、DHCPLAN.
HTTP Setup
Enter to set up HTTP for remote access into DVR - Section 3.7.2
DDNS Setup
Enter to Enable/ Disable DDNS function and set up – Section 3.7.3
Mail Setup
Enter to Enable/ Disable Email notification and setup – Section 3.7.5
3.7.1 Networking Setup
This DVR supports DHCP, LAN and ADSL access for network connections. A broadband modem (such as D SL or Cabl e) wi ll nor mally conn ect to a rout er. Y o ur rout er may hav e bot h wired and wireless features. Typically, computers and your DVR can connect to the ports (RJ45 type jacks) on the back of the router.
3.7.1.1 DHCP
The DHCP option is the easiest to use for the DVR’s network connection. An IP address will be assigned by the router or modem automatically after the DVR is connected to the router or modem. The router or modem will act as a DHCP host an d assign an open l ocal IP addr ess to the DVR. The home or office computers you have on a local network are assigned an IP address in the same fashion. Similarly, your ISP assigns your modem or router an IP address when they connect to the internet. In the screen above, click on DHCP (turns green) if you wish to let your router select a LAN IP address automatically. After exiting this setup menu, the DVR’s IP address will be
shown in the lower left portion of the screen. Write this number down.
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3.7.1.2 LAN
Select LAN for network connection, the following information is required.
Item Description
IP Address
Unique address used to communicate with your DVR.
Subnet Mask
Can be used to divide or combine networks if needed.
Gateway
LAN address that directs devices to the wide area network (WAN).
DNS
System that matches a number (IP address) to a text entered name.
Setting your own LAN IP address
If you prefer to not use the DHCP function of your router, you may select “LAN” as shown in the above figure. You will need to follow the same IP addressing process that your router uses and set the fin al “oc tet” ( g r oup of numbers before or a ft er dots) yourself. You will need the following information from your router:
1) The first three oct ets of the IP address. In the example above they are “192.168.12” The last octet “38” w ill be a uniq ue nu mber fo r each com puter or dev ic e on your LAN. The number you select MUST not be used by any other computer or device on your LAN. If you use DHCP, this unique number is selected automatically.
2) Subnet mask used by your router. In the example above, it is “255.255.0.0”
3) Gateway used by your router. In the example above, it is “192.168.1.254”
To obtain the above information, log on to your router using your web browser or the software program that came with your router. All of this information will be contained in your router’s setup page(s). You can also obtain the information from any computer that is
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connected to the s ame LAN as y our r outer. Look under “network setti ngs ” on y our co mputer. The IP address of the computer, the subnet mask, the DNS address (from your ISP), and the gateway that y our router as sig ned to y our computer w ill be list ed. The last item in the setup is the DNS. If have a router in your system, you may skip this item. Fill in the DNS information if you are connecting your DVR directly to a modem.
Typical home or small office LAN setup:
Checking your setup
You should now be able to view video from your DVR on your PC screen. Open Internet Explorer and enter the IP address of the DVR in the address bar. A window will pop up prompting you to please enter your user name and password. Default user name is admin and the password is 123456.
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The login page above is generated by the web server in your DVR. If you are not able to view it, please double check your LAN settings, particularly the IP Address and Gateway.
After a successful login, you will see a list of hot links.
The first link will allow you to view video without downloading the Active-X based viewer program. You may need to temporarily turn off your web shield software to make the initial connection to your PC. Once connected, you can turn your web shield back on. A one ti me adjus tme nt o f the Active-X settings in Windows Explor er under Tools/Internet Options/Security/Custom Level may also be needed.
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Security -> Custom Level
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The second link s ee n on the opening page will download the DVRemote viewer program to your PC. This is the rec ommend ed pr oce dur e since it will make futur e conn ecti ons to y our DVR go faster.
The third hot link connects to a simple JPEG viewer. This sends rapid images to a larger variety of computers, browsers, and 3G mobile phones, but without access menus and multiple view screens.
The fourth hot link is for H264 RTSP. This can be used with QuickTime and non-Windows based computers and mobil e dev ices. This method adds the ability to switch between HQ and LQ video quality streams (not available with the JPEG viewer).
The fifth link will download a file player for backups and archiv ed v i deo.
3.7.1.2.1 Internet Access via a Router and Modem
Once the local (LAN) connecti on is es ta bl ished, the next step is gain access through the firewall of the router. The Port Forwarding or DMZ feature of your router will need to be used. In some cases, a second router may be contained within your modem. This will require port forwarding or DMZ settings be done to both the router and the modem.
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1) Write down the IP Address and HTTP port number that ha s been assigned to the DVR.
2) Refer to user’s manual of the router or go to http://portforward.com to get assistance with the port forwarding of the router. Entering the LAN IP address of your DVR into the DMZ (Demilitarized Zone) of your router will also place the DVR on the outside of the router’s firewall.
3) From your computer, connect to your router’s settings summary page by entering the local IP address of your router into the address bar of Internet Explorer. Read the Internet port or WAN IP Address being used by the router. If the Internet Port or W A N IP Address is the same as the address that is assigned to your modem ( this can be checked at http://security-labs.com/ip.shtml ), then you are fi ni she d. If the WAN addresses are dif fere nt, there is another fir ewall ins ide the modem t o get through. Port forwarding will have to be perfor med on the r outer w ithin the mo dem. Continue with your investigation and adjustments until the Internet IP (WAN) Addresses are the same.
Note: There are (2) IP addresses to remember; the local area network (LAN) IP address (the one for the DVR) and the wide area network (WAN) or Internet Ad dress the one to your Modem. The LAN address is used to operate your DVR from computers inside your network (at home o r b usi ness) . The WA N add ress is u sed to
operate your DVR from the internet (remote locations).
3.7.1.3 ADSL
To use a DSL service, a User Name and Password may be required by your DSL provider. Contact your DSL’s customer service. If you are using a modem co nnec t ed t o a rout er, refer to the previous se c ti ons t o s et u p your DVR’s LAN (Manual or DHC P) connection first.
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3.7.2 HTTP Setup
A wide variance exists among internet connection speeds and broadband network capabilities. The network transmission portion of your DVR is highly scalable. Quality and frames-per-second adjustments are available for each channel. The t otal transmission rate of the DVR is based on 60 FPS global. You can assign a higher frame rate and /or quality setting to more important camera views, and a lower setting to others. This will allow you fine tune your broadband transmission for peak performance.
Item Description
Enable HTTP Server
Gives you a quick way to activate or deactivate your network transmissions.
Port
Enter a valid port value from 1 up to 65535. The default value is 80. Avoid duplicating a port number already in use on your system.
Quality and Frame Rate Setup for Network Transmission
No.
Individually select each camera you wish to add to a network transmission.
Quality
Choose from Belo w Basic / Basic/ Normal/ High/ Highest.
FPS
Choose a network transmission frame rate (1~30FPS).
Auto
Adjusts the maximum frame rate based on the average distribution of each channel (total = 60FPS).
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3.7.3 DDNS Setup
Getting a Static IP addr ess from y our ISP is t he pre ferred w ay to g o. If you are only able to get a Dynamic IP address (on e that changes per i odi cal l y ) , you may consider us ing a DDNS provider. DDNS (Dynamic Domain Name Service) is an internet service which allows you to associate the IP address of your DVR with a name like www.myDVR.com. Some companies such as www.dyndns.org provide this service free of charge. To use the service you must create an account with a DNS service. You may register at DDNS Server: http://www.dyndns.org.
Item Description
Enable DDNS
Check/ Uncheck to Enable/ Disable the DDNS function.
DDNS Server
Select your preferred DDNS Server
Host Name
Enter the registered hostname.
User Name
Enter the user name you created
Password
Enter the password you created
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3.7.5 Mail Setup
E-mail can be used as a form of notification when an event occurs such as; VIDEO LOSS, MOTION DETECTION, and ALARM / SENSOR). Be sure to activate the check box next to “E na bl e E-mai l N o t ification” and click “OK” aft er entering the i n for mation that is appropriate for your type of mail service. Click on the “Receiver E-mail” box to get the screen below.
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Enter up to 10 addresses that you wish to receive notification. You may select or deselect the check box nex t to e ach ad dress t o chang e t he recei ver lis t as needed. Again, click OK when finished with your entries.
Item Description
Enable E-mail Notification
Check the box to enable/disable E-mail the notification function.
SMTP Server
Enter your Outgoing Mail Server
User Name
Enter the user name listed for your e-mail account
Password
Enter the password you use to access your e-mail account
Sender E-mail
Enter your e-mail address
Trigger Event
Select the checkboxes you wish to serve as triggers for e-mail
Receiver E-mail
Enter the addresses for up to 10 receivers individually.
3.7.6 Mobile / 3G Monitoring
Once you have established internet connectivity with your DVR, viewing via your compatible mobile device will be possible. Using the web browser in your device, enter the WAN IP address from remot e l ocation, or the DVR ’s LAN address if you have Wi-Fi capability and are within reach of your local network. Once connected, you will see the screen below.
Clicking on the JPEG VIEWER link provides the most convenient method of mobile viewing. No further software downloads or modifications to your device are needed. Look for the drop box or camera list on your screen to select the different cameras in your system.
Please check our web si te or contac t c usto mer serv i ce for t he m ost c urrent options that will require some type of software added to your device.
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3.8 PTZ & RS-485 Setup
Pan/Tilt/Zoom (PTZ) or Speed Dome cameras can be operated from this DVR. Please connect your contr ol d ata ca ble (ty pic ally one tw is ted pair in a C AT5 cable) to the RS485­(Pin #1) and the RS485+(Pin #14) on the back panel (illustrations shown in Chapter 1). Please make sure polarity (+ and -) is observed. The video cable can be connected to any input on the DVR. Protocol is a type of language or combination of hex data used for communication between devices. Standard protocols are used to allow interoperability between manufacturers. Baud rate is the speed at which the protocol data is sent to a device.
The most important step in setting up a PTZ camera is to make sure the Protocol type, PTZ I.D., and Baud Rate selected on the screen above MATCH the settings of your PTZ camera. Protocol = Pelco D or Pelco P, Baud rate = 9600, and PTZ I.D. = 1
are the most common settings used. Please check the owner’s manual of your PTZ camera to confirm or adjust its settings.
Item Description
Enable PTZ
Click the box to Enable/Disable the PTZ function for the channel selected
Protocol
Pelco P, Pelco D, KND, LiLin, LG, and Samsung are available
PTZ ID
Click or press ◀ ▶ to change the PTZ ID from 1 to 64.
Baud Rate
Select a Baud Rate from 2400, 480, 9600, or 19200
RS-485 ID
*Functions are available for matching with
existing wired remote
systems.
RS-485 Baud Rate
Keyboard
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*Control of this DVR from a remote location via a wired RS-485 system is possible. Settings are available at the bottom of the ab ov e scr een. Remote location control via I.P. (Internet or Local Network) is also available and is the currently preferred method of operation.
3.9 System Setup
Item Description
DVR Name and Location
The name and location will show up in the Subject Line of the e-mails sent to you.
Language
Click or press ▼ to select OSD language. 22 selections are available.
Auto Lock (3 MODES)
After one minute without any menu or function changing activity, the DVR will switch to LIVE mode automatically. The three modes are described
below. Re-entering a password is needed to access the DVR once again
Function
Setting
Auto Logout Key Lock
Key Lock
YES
YES
Key unlock
YES
NO
Disable
NO
NO
Display Setup
1) Click or press ◀ ▶ to set up the dur ation tim e in seconds for the d ispla y of each channel under A uto-Seq mode. Cameras will sho w full sc r een in a sequential order.
2)On-Screen Display items; DVR Status, Date/Time, Channel Nam e can be selected to show or hide.
3) CRT border colors can also be fine tuned on this menu page.
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3.9.1 Display Setup
Item Description
Auto-Seq Interval
( Seconds)
Click or press ◀ ▶ to set up the duration time in seconds for the display of each channel. Cameras will show full screen in a sequential order. (1~999 seconds).
Show OSD
On-Screen Display items; DVR Status, Date/Time, Channel Name can be selected to show or hide.
CRT
Check the box to set video output for a CRT (Tube versus LCD screen).
Border Color
Color of borders between channels on the screen can be adjusted .
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3.9.2 Date/ Time Setup
Item Description
Hour Format
Select 12HOUR or 24HOUR format.
Date Format
Adjustable to MM-DD-YY, DD-MM-YY, or YY-MM-DD.
Date/Time Position
Places the Date / Time on the top or bottom of the screen.
3.9.2.1 Change Date & Time
Manually enter the cur rent date and tim e with the screen above then click < OK> , or us e th e
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automatic internet mode described below in section 3.9.2.3.
3.9.2.2 Time Zone Setup
Change the time zone and activate Daylight Saving Time function acc ordi ng to your location.
Item Description
Select Time Zone
Enter to modify GMT from GMT- 13 to GMT+ 13. GMT zones for the United Sates: Eastern -5, Central -6, Mountain -7, and Pacific -8.
Daylight Saving Time
Activates Daylight Saving Time if applicable in your area.
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3.9.2.3 Internet Time Setup
Synchronize your DVR’s time with an internet time server.
Item Description
Automatic Synchronization
Check to enable the DVR’s automatic synchronization function. Unit will automatically synchronize the time upon rebooting, plus every 24 hours thereafter.
Update Now
Instantly updates time/date. Be sure the GMT zone is set correctly first and that your internet connection is functional.
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3.9.3 Device Setup
Use the above screen to control the ratio of the speed of the mouse pointer when moving the mouse. Move the slider to the r i g ht to increase the v el oci ty of the cursor. Click <OK> when finished.
Click on <Buzzer & Relay Setup> on the Device Setup screen to display the options for the key tone, internal buzzer, and relay outputs.
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Item Description
Mouse Speed
Adjust the slider bar to your preference.
Buzzer & Relay Setup
Key T o n e
Enable/ Disable the beep heard when pressing the front panel buttons.
Alarm Buzzer
Enable/ Disable the internal buzzer that can be triggered for HDD Error, Sensor / Alarm Trigger, Motion Detection, and Video Loss.
Alarm Relay
Enable/ Disable the RELAY OUTPUTS that can be triggered for HDD Error, Sensor / Alarm Trigger, Motion Detection, and Video Loss.
3.9.4 Spot Setup
In addition to the MAI N monitor output, your DVR also has a SP OT monitor outpu t . A spot monitor is used for public display or secondary office monitoring. Only live camera feeds are sent to the spot monitor in a sequential manner. Functions of the DVR such as; video being played back, menu changes, and backups in progress are not seen by people viewing the spot monitor.
Item Description
Auto-Seq. Interval (Seconds)
Sets the duration of each channel shown (1~999 seconds).
Skip Video Loss Channel
The spot monitor output will automatically ignore channels without a video signal if selected.
Channels
Select which channels are to be displayed in the sequence.
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3.10 Utility
Item Description
HDD Initialization (Format).
THIS STEP WILL ERASE
ALL VIDEO DATA
FROM YOUR HARD
DRIVE.
Select to enter the hard disk initialization menu. This step should be performed whenever installing a new hard drive, or if you change the time / date settings on your DVR. Please stop recording before entering this menu. System will show all the data (model/ volume) of HDD that is installed in the DVR. Check the HDD you’d like to initialize, and then press “Start”. HDD initialization is successful when the status shows “Succeed”.
USB Initialization
Clears all data on your USB drive. . Enter USB initialization and p ress “YES”. The initialization is done when “Succeed” is displayed.
System Recovery
Restores all settings to factory default values.
Reset System Events
Clears the event logs.
Copy Setup to USB
You can transfer your setup configuration to another (same model) DVR using this command via a USB flash drive. There will be a file named “sdvr.config” on your USB drive when finished.
Download Setup from USB
Download the configuration file from a USB device into the same model DVR.
Upgrade
The operational firmware for your DVR can be upgraded if needed. Please contact Customer Service @ 800-774-0284 for details first. An improper file installed can also render your unit inoperable! Please stop recording and backup setup configuration before upgrading. System will reboot automatically when the upgrade is completed.
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3.11 Diagnostic
The diagnostic screen is a great way to see a snapshot of your DVR’s IP and hard drive status.
Item Description
Version
Shows the current firmware version of DVR
IP Address
Shows the connected IP address of the DVR. If disconnected from network, the screen will display” NETWORK DISCONNECT”.
MAC Address
MAC Address of DVR. A hardware ID number that never changes.
HDD Volume
The total capacity of each hard drive in your unit.
Used
Displays the percentage of space currently used on the hard drive(s)
HDD Status
Shows three status indicators; USING (currently in use), GOOD (available for use), BAD (not currently compatible for storage, please try the <HDD Initialization> command , Utility Menu, before replacing the drive).
Format Time
Displays the last date the drive was formatted using the <HDD Initialization> command.
NOTE! DO NOT TURN OFF THE POWER OR UNPLUG THE USB DEVICE DURING THE
UPGRADE as it may cause damage to the DVR.
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Chapter 4 SEARCH & BACKUP
4.1 Search Setup (from Navigation Bar)
Item Description
Event Search
Click to enter the Event Search menu.
Time Search
Click to enter the Time Search menu.
4.1.1 Event Search (from Navigation Bar)
This DVR automatically records events with multiple ways to access them at a later date. If
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there is recorded v ideo for an event, an arr ow icon will be shown to the left side of the time/date information. Rest your cursor on the line and press “enter”, or left click your
mouse to playback the recorded event. The arrow icon is necessary since not all event types record video such as; Remote Login, Remote Logout, HDD Full, HDD Error, or if the hard drive has been recently formatted (initialized) and the event logs were not cleared using the Reset System Events command in the Utility Menu.
Item Description
Criteria
Set up conditions for the event search function - Section 4.1.1.1
Page
If more than one page of events is available for review, a drag bar will appear at the top of the screen. You may use the drag bar, click on the page arrows, or enter a page number directly in the number box.
Date/Time
Date/ time when the ev ent oc cur r ed.
Event Type
Event types available for searches:
Motion
: Motion detected
Sensor
: Alarm sensor trigger
Video Loss
: Video loss from camera
Remote Login
: User log-in over a network
Remote Logout
: User log-out over a network
Power On
: System power up noted
HDD Full
: Hard drive is fULL
HDD Error
: Hard drive error detected
Reboot
: System Reboot noted
Channel
The channel where the event occurred.
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4.1.1.1 Criteria Setup for Event Search
The number of events recorded can be overwhelming. Therefore, you can facilitate event sorting by setting up “criteria”. A “start time” and “end time” for each event search, in addition to all o f the items available to  check in the screen above can prove to be a great time saver for you.
4.1.2 Time Search (from Navigation Bar)
With TIME SEARCH, you can look for a specific period of time to review. Dates with recordings are highlighted with a red square as you move your cursor over them. The year and month can be changed in the boxes at the top of the calendar.
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Clicking on a date in the calendar activates the above screen. You can enter the specific time you desire in the number boxes, or simply drag the indicator bar over the screen, then click <OK>.
4.2 Backup Setup (from Navigation Bar)
You can back-up any segment of recorded data from a speci fied time fr am e. Connect a USB flas h dr ive to the port on the front of your DVR ( or use t h e o pti on al D V D recorder). If the DVR does not recognize your USB drive, you may need to format the drive using the USB Initialization step in the Utility Menu. The file extension of the backup file is “.irf”. An IRF file play er is als o saved in t he USB dri ve. You may convert the .irf file to an AVI format using the AVI converter program located on the included CD as detailed in Section 4.4.
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To create a backup file:
1) Insert a USB Drive (or use the optional DVDR). Initialize the USB drive in the Utility
Menu if it is not recognized by your DVR.
1) Select the duration of the file with From and To
2) Chose the device you wish to send the file to if different from what is shown in the drop
box.
3) Click <Refresh> and wait for the Free Space on the selected drive to be displayed
4) Click <Calculate> and wait for the Required Space for the file to be displayed
5) Click <Start>. A progress bar will show until “Backup Success” is displayed
Item Description
From
Enter the backup file start time
To
Enter the backup file ending time
Device
Select USB (DVD opt ion al) as the backup device (via the internet the device will be
PC.)
Free Space
The available space in your backup device
Refresh
Recalculates or confirms the available space of the backup device
Required S pac e
Shows the required size for the backup file after you click <Calculate>
Calculate
Calculates the size of backup file
Start
Starts the backup operation. Be sure to confirm the size of backup file will fit on your device BEFORE starting the backup.
NOTE! Do not unplug the USB device or turn off the DVR d uri n g th e backup process to avoid
damage to your unit or loss of data!
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4.3 Remote (Network) Backup
The steps for backing up a file over a network connection are essentially the same. You will be prompted to enter a name for the backup file, and confirm the folder you wish to send it to.
4.4 Converting an IRF Backup file to an AVI format
The IRF file format us ed for back ups from y our DVR is v ery ef fic ient. A copy of the IRF file player is included on the USB flash drive each time a backup is done. This will allow greater portability for those who may not have an IRF player on their PC. Another way to increase portabilit y is to conver t y our back up file t o an AVI format. An AVI file is easil y read by most media pl ay ers, and can be e-mailed as an at tach ment or co pied to a v ari ety of digital storage devices.
Open the file IRF to A VI.ex e located inside the AVI Converter folder on the included CD, to get the screen in Fig.1., click on OPEN IRF (Note: The IRF to AVI.exe file can be copied to your PC for future convenience sake.)
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Fig. 1
Select an IRF file from the folder they are being stored in. By default, the files are stored in the “Record” folder, which is a sub folder of the DVRemote folder that is generated when “DVR Remote Desktop” is downloaded to your PC from your DVR.
The selected file will show in the top box of Fig.2.
Fig. 2
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Click on the CONVERT button. The average frame per second for the converted file will show in the top box of Fig.3. An AVI file for each channel captured will be placed back in the originating IRF file folder.
Fig. 3
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SPECIFICATIONS
Model
16 Channel 8 Channel 4 Channel
CONNECTOR
Video System
NTSC / PAL switch
Video Input
16CH BNC 8CH BNC 4CH BNC
Video Output
1CH BNC
SPOT Output
1CH BNC
VGA Output
1024x768
Audio Input
4CH RCA 1CH RCA
Audio Output
1CH RCA
Audio Backup
YES
Sensor
16 input / 2 output 8 input / 1 output 4 input / 1 output
RS-485
Pan / Tilt / Z oom camera
USB Port
2 ports
Mouse
USB mouse
IR Remote
Controller
YES
STORAGE
HDD Support
SATA HDD x 3
(Max. 1TB each)
or
SATA HDD x2 +
DVD writer x1
SATA HDD x2
(Max. 1TB each)
or
SATA HDD x1 +
DVD writer x1
SATA HDD x2
(Max. 1TB each)
or
SATA HDD x1 +
DVD writer x1
DVD Writer
optional
OSD
Display Division
1,4,9,13,16 1,4,9 1,4
Title
14 characters
RECORDING
Video
Compression
H.264
Audio
Compression
ADPCM
Resolution
720x480, 720x240, 360x240 (NTSC)
720x576, 720x288, 360x288 (PAL)
Frame Rate
120, 240, 480 (NTSC)
100, 200, 400
60, 120, 240 (NTSC)
50, 100, 200
60, 120, 120 (NTSC)
50, 100, 100 (PAL)
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(PAL) (PAL)
Quality
Highest, High, Normal, Basic, Below Basic
Record Mode
Manual, Schedule, Event(motion detection/sensor)
Pre-Alarm
Recording
16MB (around 10 sec)
Post-Alarm
Recording
1-999 sec
Motion Detection
22X15 (sensitivity 0~10)
PLAYBACK
Search Mode
Time, Event
Playback Speed
fast forward/backw ar d 2X/ 4X /8X/16X/32X/64X
slow forward/backward 1/2X,1/4X,1/8X,1/16X
play/pause
Backup Mode
USB flash driver / Network / Optional DVD media
NETWORK
Network
Compression
H.264
Network Software
Internet Explorer / CMS / 3G Mobile Phone
Network Users
5
Remote
Notification
Email message
Service
TCP/IP, SMTP, DHCP, DDNS, PPPoE
OTHER
Daylight Saving
YES
Password
5 users including 1 administrator
user authority selectable
Event List
10000
Key Lock
YES
Firmware Update
USB device
Dimension
430mm (W) x 70mm (H) x 360mm (D)
Power Source
DC12V
Operating
Environment
30 ~ 80% RH, 5~ 40℃ (41℉ ~ 104℉)
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Limited Product Warranty
DVR: ONE YEAR PARTS AND LABOR – HARD DRIVE: MAY VARY WITH MODEL.
Should this product proves to be defective in material or workmanship under normal usage, we will provide without charge to the consumer, parts and/or labor necessary to remedy the defect for the period of ONE YEAR from the date of purchase. The warranty period commences on the date that the product is purchased by the consumer. Any implied warranty is also limited to the duration above.
THIS WARRANTY DOES NOT COVER THE FOLLOWING: FLUCTUATIONS IN THE POWER SOURCE OR LIGHTNING-RELATED DAMAGE; ATTACHED OR UNATTACHED ACCESSORIES; COSMETIC PARTS SUCH AS KNOBS AND ACCESS DOORS; CABINET DAMAGE, INCLUDING DAMAGE IN TRANSIT; ACCIDENTAL DAMAGE; MISUSE; ABUSE; UNAUTHORIZED PARTS USAGE OR REPAIRS; RECEPTION PROBLEMS DUE TO INADEQUATE SIGNAL; UNAUTHORIZED INTERNAL CONTROL OF ADJUSTMENTS; INSTALLATION; ADJUSTMENT OF CONSUMER CONTROLS; OR ANY OTHER USE OF THE PRODUCT OTHER THAN THAT SPECIFICALLY PRESCRIBED IN THE OWNER'S MANUAL. THIS WARRANTY APPLIES TO PRODUCT SOLD AS NEW AND NOT REMANUFACTURED, RECERTIFIED, OR B STOCK PRODUCTS.
THE USER/OWNER OF THIS PRODUCT ASSUMES ALL LIABILITY FOR ANY VIOLATION OF PRIVACY FROM ILLEGAL RECORDINGS MADE ON THIS UNIT. THE USER/OWNER ASSUMES FULL LIABILITY FOR ANY AND ALL RECORDINGS MADE FROM THIS UNIT IN A SECURITY OR SURVEILLANCE OPERATION OR IN ANY OTHER USE. SECURITY LABS IS NOT RESPONSIBLE FOR RECORDINGS THAT VIOLATE LAWS OR THAT MAY PROVE OFFENSIVE OR TEND TO INCRIMINATE ANOTHER INDIVIDUAL. LOCAL, STATE, AND FEDERAL LAWS MUST BE OBSERVED REGARDING A LL RECORDINGS.
To obtain warranty service, the consumer must provide the product along with evidence that will positively identify the date that the pro duct was purchased fr om an authori zed product re prese ntati ve, dealer, retailer, or distributor. Prior to shipment, a RETURN AUTHORIZATION must be obtained; this will assist us in more efficient service on your unit, and possibly avoid shipment if the adju stment can be made over the phone. If shipment is made, th e cost for postage, insurance and shipping of the product is the responsibility of the owner.
THE MANUFACTURER’S OBLIGATION UNDER THIS WARRANTY SHALL BE TO REPLACE SUCH PARTS AND PROVIDE LABOR AS STATED. THE MANUFACTURER WILL NOT BE LIABLE FOR ANY LOSSES OR INCONVENIENCES DIRECT OR INDIRECT, OR CONSEQUENTIAL PROPERTY DAMAGES.
To obtain a warranty return authorization number, contact our Customer Service at: Security Labs, Inc. 15540 Herriman Blvd.. Noblesville, IN 46060
CUSTOMER SERVICE TOLL FREE: 1-800-774-0284
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