BENEFITS
WHY SECURECOM?
MULTI-CARRIER VPN
CENTRAL STATION
SINGLE VPN
VPN
VPN
VPN
SecureCom Wireless oers dealers and other customers cellular service for alarm panel communications.
Working hand-in-hand with partner carriers, SecureCom transmits data from the panel or devices directly to
the receiver without first going through a network operations center (NOC). Due to this direct relationship
with partner carriers, we are able to work on your behalf to provide you with faster project implementation,
enhanced technical support and device activation, as well as a broad coverage of LTE carriers. You
will appreciate the support we can oer when a situation arises with cellular communication issues in
comparison to going directly to a carrier.
1. PROJECT IMPLEMENTATION
VPN IMPLEMENTATION FOR MULTIPLE CARRIERS
SecureCom Wireless can implement a VPN with AT&T and Verizon, as well as Canadian carriers (Rogers)
by using a single VPN to aggregate carriers to the central station. This provides a seamless transition to
growth and international expansion.
FASTER VPN IMPLEMENTATION
SecureCom Wireless has a VPN implementation time with AT&T and Verizon of three weeks, which is half
the time it takes to implement a VPN when going to AT&T or Verizon direct. This is for the original VPN
setup and any other VPNs that would need to be set up in the future.
2. TECHNICAL SUPPORT
TIER 3 CARRIER TECHNICAL SUPPORT
SecureCom Wireless Technical Support has advanced technical tools that are typically reserved for AT&T
and Verizon engineers and are not available to their Tier 1 and 2 Technical Support teams. This allows us
to perform real-time diagnostics in the event of failed activation, over the air programming, RF issues and
even troubleshooting of data transport issues.
On the other hand, in a carrier-direct relationship, you would need to establish the technical support
relationship to troubleshoot the devices that are on your Verizon or AT&T account. SecureCom Wireless’
troubleshooting ability is limited to the DMP hardware, as we do not have access to troubleshoot any
cellular communication issues.
SITE-TO-SITE VPN SUPPORT
SecureCom Wireless has the technical expertise, experience and resources to manage the day-to-day
operation of the VPN. In the event of an outage, SecureCom Wireless has the internal technical
experience and external resources to resolve issues expediently.
With a carrier-direct relationship, you would need to establish the technical support relationship to
troubleshoot any VPN issues.
PRIORITY SUPPORT TICKETS
SecureCom Wireless has the ability to open priority support tickets directly with AT&T’s and Verizon’s
internal support teams that are not available to their direct customers.
HARDWARE AND CELLULAR TECHNICAL SUPPORT
SecureCom Wireless Technical Support is trained on cellular communication and DMP products. This
allows us to troubleshoot both the DMP device and the cellular connection.
In a carrier-direct relationship, you would need to call your carrier for technical support. The carrier has
no knowledge of the DMP hardware, only the cellular connection.
TECHNICAL SUPPORT FOR VERIZON AND AT&T
SecureCom Wireless Technical Support has expertise in and relationships with Verizon and AT&T cellular
connections. Therefore, you can call a single vendor for all installations, regardless of which cellular carrier
is being used.
3. MORE EFFICIENT
FASTER DEVICE ACTIVATION
Dealer Admin™ or Remote Link™ software both provide faster activations. With either one, cellular
activations are done on a single screen and take only a few seconds. Additionally, the cell phone number
information is automatically populated into either platform.
When you deal with the carrier directly, the activations are cumbersome and time consuming, costing you
time and energy.
EASIER DEVICE MANAGEMENT
The SecureCom Wireless module in Dealer Admin or Remote Link associate cell devices with a specific
alarm system and can generate reports that show the panel account number and name, as well as the
MEID number. The report also shows if the cellular device is on a primary path, backup path or a path that
is missing and has not checked in to the receiver.
Using Dealer Admin allows you to see signal history and do tests. You can also tell what network you are
currently connected to.
In a carrier-direct relationship, there is no correlation between the cellular devices and the panel account,
so there is no way of knowing where each MEID is installed. Having two separate databases makes
troubleshooting take longer and any future cell device replacements tedious and dicult.
NO EXTRA DATA ENTRY
The SecureCom Wireless module will manage the IP addresses and phone numbers for all the thousands
of cellular modules that are activated through Dealer Admin or Remote Link. This information is required
for cellular remote connections and for adaptive check-in programming.
With a Verizon- or AT&T-direct relationship, customers would need sta to input and then manage the IP
addresses and phone numbers for all the thousands of cellular communicators. If the information is not
input, or up to date in Dealer Admin or Remote Link, cellular connections and adaptive programming will
not function correctly.
4. COVERAGE
SecureCom Wireless activates Verizon radios on a custom plan that allows our LTE devices to roam
on over 500 other LTE carriers in the U.S. alone.
In a Verizon-direct relationship, the Verizon radios only work on Verizon-owned towers.
SECURECOM WIRELESS VERIZON DIRECT
OPERATIONAL
VPN implementation time
One screen device activation Yes No
Integrated device status reports Yes No
Data Entry for remote connections Automatically Populated Manual Data Entry
Data Entry for adaptive check-ins Automatically Populated Manual Data Entry
COVERAGE
Verizon Home Network Yes Yes
Over 500 Verizon Roaming Partners Yes No
AT&T Coverage Yes No
Rogers Yes No
3 weeks 6 weeks
SUPPORT
3 year DMP hardware warranty? Yes Can be limited
Tier 3 Verizon support tools? Yes No
Technical Support DMP, Verizon, & AT&T Verizon
VPN Support
DMP, Verizon, & AT&T Verizon
5. FIRSTNET®
VPN
DMP’S 263LTE-FN alarm communication radio is FirstNet Ready™ and approved for use on FirstNet®.
FirstNet is built with AT&T in a public-private partnership with the First Responder Network Authority
and is the only nationwide, high-speed broadband communications platform dedicated to and purpose-
built specifically for America’s first responders and the extended public safety community. It’s the
solution to decades-long interoperability and communications challenges first responders have long been
experiencing. With its FirstNet Ready communicator, DMP is pleased to support public safety nationwide
and work with The Monitoring Association (TMA) and AT&T to deliver alarm panel communications using
the highly secure and reliable FirstNet service.
The transmission of public safety related alarms via FirstNet Ready alarm panels qualifies for FirstNet
extended primary service. Alarm service companies qualify to use the FirstNet network by first obtaining
a TMA Certificate of Verification that verifies they are in compliance with accepted Alarm Industry
Standards. The Certificate of Verification ensures the company transmits public safety related alarms
(e.g. burglary, fire, emergency medical) to a central monitoring station that confirms and verifies the
authenticity of the alarm before notifying a Public Safety Answering Point (PSAP) for relay to a public
safety agency for the purpose of initiating an emergency response. In addition to the TMA certification,
alarm service providers must enter into a FirstNet Agreement with AT&T before they can oer FirstNet
Ready alarm panels with FirstNet service.
With DMP’s FirstNet Ready communicator, the XR Series control panels are among the first available for
use on the FirstNet network. This gives alarm companies the advantage of using Band 14 – a nationwide,
high-quality spectrum set aside by the federal government specifically for FirstNet.
For more on FirstNet, check out FirstNet.com. For more information on becoming a certified FirstNet user,
visit TMA.US/FirstNet or contact John McDonald at 703-660-4917 or firstnetprogram@tma.us.
FirstNet and FirstNet Ready are registered trademarks and service marks of the First Responder Network Authority.
Copyright © 2020 SecureCom Wireless LLC. 2500 N. Partnership Blvd, Springfield, MO 65803
Phone: 877-300-8030 CustomerService@SecureComWireless.com LT-1570 20435
MULTI-CARRIER VPN
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