Page 1
Use and Care Manual
Preference® Cooktop
For use with models:
SGM304, SGM365, SGM466
Style varies
Model SGM466 shown
Ta b l e o f Co n T e n T s
Im p o r T a n T sa f e T y In s T r u C T I o n s ............................................. 1-3
Ge T T I n G T o Kn o w yo u r Co o K T o p ............................................ 4
se T T I n G up yo u r Co o K T o p ...................................................... 5
p e r a T I n G yo u r Co o K T o p ................................................... 6-7
o
Ca r e a n d Cl e a n I n G ........................................................... 8-9
be f o r e yo u Ca l l fo r se r v I C e ............................................... 10
wa r r a n T y a n d se r v I C e ........................................................ 11
o T e s ............................................................................. 12
n
wa r r a n T y Ca r d ......................................................ba C K Co v e r
Part No. 65140 Rev. H
Page 2
© 2008 Dacor, all rights reserved
Page 3
Important Safety Instructions
Installer: Leave these instructions with the appliance.
Consumer: Read this use and care manual completely before using this appliance. Save it for future
reference. It contains important use and care information. Keep your sales receipt or canceled check
in a safe place. Proof of original purchase date is
required for warranty service.
For service and warranty information, see
page 11.
If you have any questions (other than warranty
questions), call:
Dacor Customer Service
(800) 793-0093 (U.S.A. and Canada)
Monday — Friday 6:00 a.m. to 5:00 p.m. Pacific Time
Have the complete model and serial number identification of your cooktop ready. Record these numbers
below for easy access. The numbers are found on a
label on the under side of the chassis.
Model Number ______________________________
Serial Number ______________________________
Date of Purchase____________________________
Since Dacor continues to improve the quality and
performance of our products, we may need to make
changes to the appliance without updating this
manual.
Important Information About
Safety Instructions
The Important Safety Instructions and warnings in this manual are not meant to cover all possible problems and situations that can occur. Use
common sense and caution when installing, maintaining or operating this or any other appliance.
Always contact the Dacor Customer Service Team
about problems or situations that you do not understand.
Safety Symbols and Labels
DANGER
Immediate hazards that WILL result in severe personal
injury or death.
WARNING
Hazards or unsafe practices that COULD result in severe
personal injury or death.
CAUTION
Hazards or unsafe practices that COULD result in minor
personal injury or property damage.
DANGER
IMPORTANT: If you smell gas:
Do not use or light any appliance.•
Do not touch any electrical switch or use any electrical devices including the telephone in your building.•
From a neighbor’s phone, immediately call the gas supplier. Follow the gas supplier’s instructions.•
If you cannot contact the gas supplier, call the fire department.•
IMPORTANT: To avoid the possibility of explosion or fire, do not store or use combustible, flammable or explosive
vapors and liquids (such as gasoline) inside or in the vicinity of this or any other appliance. Also keep items that could
explode, such as aerosol cans away from the cooktop. Do not store flammable or explosive materials in adjacent
cabinets or areas.
WARNING
NEVER use this appliance as a space heater to heat or
warm the room. Doing so may result in carbon monoxide
poisoning and overheating of the appliance.
WARNING
NEVER cover the slots between the burner control
knobs and the trim rings on the cooktop. Doing so blocks
air flow through the cooktop and may cause carbon
monoxide poisoning. Aluminum foil linings may also trap
heat, causing a fire hazard. Keep all the slots clear of
grease and grime.
CALIFORNIA PROPOSITION 65 WARNING
The burning of gas cooking fuel generates some
by-products that are on the list of substances which
are known by the State of California to cause cancer or
reproductive harm. California law requires businesses
to warn customers of potential exposure to such
substances. To minimize exposure to these substances,
always operate this unit according to the use and care
manual, ensuring you provide good ventilation when
cooking with gas.
READ AND SAVE
THESE INSTRUCTIONS
1
Page 4
Important Safety Instructions
General Safety Precautions
To reduce the risk of fire, electric shock, serious injury or death when using your cooktop, follow basic
safety precautions, including the following:
WARNING WARNING
If you receive a damaged product, immediately contact •
your dealer or builder. Do not install or use a damaged
appliance.
Make sure that the cooktop has been properly installed •
and grounded by a qualified installer according to
the accompanying installation instructions. Have the
installer show you the location of the gas shut off valve
and the power cord so that you know where and how
to turn off the gas supply and disconnect power to the
cooktop.
Do not install, repair or replace any part of the cooktop •
unless specifically recommended in the literature
accompanying it. A qualified service technician should
perform all other service.
Before performing any type of service, make sure that •
the gas supply is turned off and the power cord to the
cooktop is disconnected.
Only use this cooktop for cooking tasks expected of •
a home appliance as outlined in this manual. This
cooktop is not intended for commercial use.
DO NOT TOUCH THE SURFACES OF THE •
COOKTOP DURING OR IMMEDIATELY AFTER
USE. After use, make sure these surfaces have had
sufficient time to cool before touching them.
Make sure individuals who use the cooktop are able to •
operate it properly.
Never allow anyone, including children to sit, stand or •
climb on any part of the cooktop. Doing so may cause
damage, serious injury or death. Do not leave children
alone or unattended in the area around the cooktop.
Do not allow children to play with the controls, pull on
the handle or touch other parts of the cooktop.
Do not store items of interest to children on top of or •
above the cooktop. Children could be burned or injured
while climbing on the appliance.
Do not attempt to use this appliance in the event of a •
power failure. If a power failure occurs while operating
the cooktop, turn all control knobs to the OFF position.
Do not tamper with the controls. Do not adjust or alter •
any part of the cooktop unless specifically instructed to
do so in these instructions.
Do not cover the burners and grates with anything •
except properly selected utensils. Decorative covers
may cause a fire hazard or damage to the cooktop if a
burner is accidentally turned on with the cover in place.
Do not heat unopened food containers such as baby •
food jars and cans. Pressure build up may cause the
container to burst and cause injury.
Clean the cooktop thoroughly before operating it for •
the first time.
Keep flammable items, such as paper, cardboard, •
plastic and cloth away from the burners and other
hot surfaces. Do not allow pot holders to touch hot
surfaces or gas burners.
Do not wear loose or hanging apparel while using the •
cooktop. Do not allow clothing to come into contact
with the cooktop and surrounding areas during and
immediately after use.
Do not use towels or bulky cloth as pot holders.•
Do not hang flammable or heat sensitive objects over •
the cooktop.
If the cooktop is near a window, do not use long •
curtains as window treatment. The curtains could blow
over the cooktop and create a fire hazard.
To avoid the possibility of fire, do not leave the cooktop •
unattended when in use.
Clean and maintain the cooktop regularly as instructed •
in this manual. Keep the entire cooktop, ventilation
filters and cooktop hoods free of grease that could
catch fire.
Use cookware only for its intended purpose. Check •
the manufacture’s recommendations before use to
determine if a utensil is suitable for use on a cooktop.
Certain types of glass, ceramic and earthenware are
not suitable for use on a cooktop. Personal injury
or damage may result from the improper use of
cookware.
Select cookware carefully. Use utensils of the proper •
size, material and construction for the particular type
of cooking being done. Utensils need to be large
enough to contain the desired quantity of food without
boil-overs or spill-overs. Choose pans with easy to
hold handles that will stay cool while cooking. Do not
use utensils with loose handles. Avoid using pans that
are too heavy to lift safely.
Use extreme caution if adding water to food on a •
hot cooktop. The steam can cause serious burns or
scalds.
Use only dry pot holders when removing food and •
cookware from the cooktop. Wet pot holders can
cause steam burns.
Make sure that all the cooktop parts are dry before •
lighting a burner.
Turn the knobs to the OFF position prior to removing •
them from the valve stems.
2
Page 5
Important Safety Instructions
WARNING WARNING
The cooktop should never be operated without the •
knobs in place.
Non-stick coatings, when heated, can be harmful to •
birds. Remove birds to a separate, well-ventilated
room during cooking.
When deep fat frying:•
Be certain that the pan is large enough to contain ◊
the desired volume of food without overflow caused
by the bubbling of the fat. Never leave a deep fat
fryer unattended.
Avoid frying moist or frost-covered foods. Foods ◊
with high water content may cause spattering or
spilling of the hot fat.
Heat fat slowly, and stir together any combination ◊
of oils and fats prior to applying heat. Utilize a deep
fat frying thermometer to avoid heating the fat to
temperatures above the flash point.
This appliance is equipped with a three-prong •
grounding plug for your protection against possible
electric shock hazards. If only a two-prong outlet is
available, it is the customer’s responsibility to have
it replaced with a dedicated, grounded three-prong
electrical outlet by a licensed electrician. Do not under
any circumstances:
Cut or remove the third (ground) prong from the ◊
power cord.
Use an adapter plug. ◊
Use an extension cord. ◊
Use a power cord that is frayed or damaged. ◊
Plug the cooktop into an electrical outlet with a ◊
ground fault interrupter (GFI).
TO REDUCE THE RISK OF INJURY TO PERSONS IN
THE EVENT OF A RANGE TOP GREASE FIRE:
SMOTHER FLAMES with a close-fitting lid, cookie a.
sheet or metal tray, then turn off the burner. BE
CAREFUL TO PREVENT BURNS. If the flames do not
go out immediately, EVACUATE AND CALL THE FIRE
DEPARTMENT.
NEVER PICK UP A FLAMING PAN - you may be b.
burned.
DO NOT USE WATER, including wet dish cloths or c.
towels - a violent steam explosion may result.
Use a fire extinguisher ONLY if:d.
You have a Class ABC extinguisher, and you ◊
already know how to operate it.
The fire is small and contained in the area where it ◊
started.
The fire department is being called.◊
You can fight the fire with your back to an exit.◊
CAUTION
Do not allow acids (citrus juices, tomato sauces, etc.) •
to remain on the cooktop’s surfaces. The porcelain
finish may stain.
Never use the cooktop surface as a cutting board.•
Do not try to remove heavy spills with a sharp object •
such as a knife or metal spatula. Sharp objects may
scratch the cooktop’s surfaces.
Do not expose the knobs or trim rings to direct flame, •
hot utensils or other sources of heat.
Power cord with three-
prong grounding plug
Three-prong
electrical outlet
3
Page 6
Getting to Know Your Cooktop
Parts of the Cooktop
Sealed Burners: Gaskets around the underside of
all burner bases prevent spilled liquids from leaking
into the cooktop’s internal parts.
Long Life Grates: The porcelain coated cast iron
grates support the cooking utensils during cooking.
They are removable to allow the area below and
around the burners to be cleaned easily.
Spill Trays: The spill trays catch any food that falls
through the cooktop grates.
Trim Rings: Located behind each knob. They indicate the heat setting for each burner. See Operat-
ing Your Cooktop for more information.
A
A 8,500 BTU Burner:
B 12,500 BTU Burner
C 14,000 BTU Burner
C
Other Features
Flame-less Ignition: The cooktop generates a
spark to light a burner when you turn the knob to
the on position.
Perma-Flame™: The Perma-Flame instant re-ignition feature automatically re-lights a burner quickly
if it goes out. With Perma-Flame, your cooking
experience is uninterrupted because the flame is reignited at the same level as when it went out.
Smart Flame™ Technology: All burners are
equipped with Dacor’s Smart Flame technology. It
reduces the temperature under the fingers of the
porcelain-coated cast iron grates. Smart-Flame
extends grate life and protects the finish.
SGM304 - Top View
B
A
Trim Ring
Burner
Control Knob
A
C
A A
C C
B
B
A
SGM365 - Top View
B
Spill Tray
A
Grate
SGM466 - Top View
4
Page 7
Setting Up Your Cooktop
Grate
Burner Cap
Burner Ring
Top Frame
Burner Head (Fixed)
Burner and Grate Assembly
WARNING
Assemble the burners and grates only when the cooktop
is cool.
Put the burner ring on the burner head of each 1.
burner as shown in Figure 1. Be sure to match
the correct sizes. As you put each ring in place,
line up the five tabs on the bottom of the ring
with the five notches in the top of each burner
head (see figure 2). Twist each ring back and
forth slightly to make sure it is properly seated.
Put the burner cap for each burner over the top 2.
of each burner ring (see Figure 1). Be sure to
match the correct sizes. The ridge around the
bottom edge of the cap goes around the top of
the burner ring.
Gently set the grates on top of the spill tray. Put 3.
the legs of each grate into the corresponding
dimples as shown in Figure 1.
Figure 1 - Burner and Grate Assembly
Figure 2 - Burner Ring Notches
Figure 3 - Properly Assembled Burner
5
Page 8
Off Position
Knob Position
Indicator
(Polished Surface)
Burner
Designation
Light & High
Position
Area of
Operation
Low
Position
Logo on Front
Knob Only
Operating Your Cooktop
Selecting the Cookware
WARNING
NEVER cover the slots between the burner control •
knobs and the trim rings on the cooktop. Doing so
blocks air flow through the cooktop and may cause
carbon monoxide poisoning. Keep all the slots clear of
grease and grime.
To avoid burns and scalding, always turn pan handles •
to a position where they cannot be easily hit. Also,
handles should not extend over adjacent burners.
Always set utensils gently onto the grates and center
them so that they are well-balanced.
Do not drag cookware across the grates. Sliding may •
damage the finish. Lift utensils to reposition them. Do
not drop them on the grate.
Cookware with rough bottoms can cause permanent •
damage to the coated surfaces on the grates.
To avoid burns or fire hazard, reduce the flame level •
if it extends beyond the bottom of the utensil. A flame
that extends up the sides of the utensil is potentially
dangerous.
Lighting a Burner
WARNING
To avoid the chance of fire, explosion or carbon •
monoxide poisoning, do not attempt to use your
cooktop without the burners completely and properly
assembled (see page 5). The burner rings spread the
flame evenly around the burner cap. The burner rings
must be properly seated for proper burner lighting and
operation.
In the interest of safety, always light the burner before •
putting the cooking utensil on the grate. Turn the
burner knob to the off position before removing the
utensil. Always check the position of the control knobs
to make sure the cooktop is off when you are finished
cooking.
Do not turn the knob farther than the • HIGH position
until lit. Doing so may result in a burst of flame that
could cause burns or damage to the surrounding area.
Do not touch any part of the burner while the igniter is •
sparking. An electrical shock could result.
Never light the burners with a match or other open •
flame.
If the gas does not ignite after four seconds or if the •
flame goes out and gas escapes, turn the knob to the
OFF position. Open a window and allow at least five
minutes for the gas to dissipate. Repeat the lighting
procedure.
For overall safety and best cooktop performance,
select the correct cooking utensil for the food being
cooked. Improperly selected cooking utensils will
not cook evenly or efficiently.
Use cookware that:
Has flat, smooth bottoms.•
Is well balanced.•
Has tight fitting lids to keep heat, odors and •
steam in.
IMPORTANT: Avoid spills as much as possible.
The porcelain surfaces of the grates, spill trays and
burner caps are acid-resistant but not acid-proof.
Some foods can cause permanent damage if allowed
to remain on porcelain surfaces.
To light a burner, press down on the correspond-1.
ing control knob and turn it slowly counterclockwise to the HIGH position (see below). As you
turn the knob, the burner igniters will spark until
the flame ignites. The igniters will stop sparking
when ignition occurs.
Once the burner is lit, set the flame height to the 2.
desired level by rotating the control knob further
counterclockwise, then place the utensil on the
grate. The thickness of the flame level indicator
on the trim ring indicates the flame setting.
Burner Knob
6
Page 9
Operating Your Cooktop
IMPORTANT:
When a burner is cool the igniters may continue •
to spark if the control knob is set to the LOW
position. The igniters will stop sparking when
the burner is warm. The tendency to spark when
cold can be reduced by operating the cold burner
at a higher flame setting for about 60 seconds.
After 60 seconds, lower the flame to cook. The
burner will also warm up faster if a utensil is
placed on the grate. The igniters will also spark
automatically if the flame is distorted by a draft
or by the household ventilation system. Eliminate any drafts or reduce the ventilation blower
speed to reduce this type of problem.
To keep the burners operating properly, keep •
the burner igniters, burner rings and burner
caps clean and dry. See the Care and Cleaning
section starting on page 8. Dirty or wet igniters
will result in constant sparking, even if there is a
flame present.
The flame should burn evenly around the perim-•
eter of the burner, except underneath each grate
support finger, where the flame height is reduced
by Dacor’s Smart-Flame feature. A normal flame
is steady and blue in color. Foreign material in
the gas line, especially in new construction, may
cause an orange flame during initial operation.
The orange color will disappear with further use.
Small yellow tips on the ends of the flames are
normal when using LP gas.
Available Accessories
Simmer Plate (Dacor Model# ASP10): The
optional simmer plate is designed to spread the heat
of a burner adjusted to a low setting evenly along
the bottom of the cooking utensil. It is used for simmering and holding food at the lowest safe temperature. It has a non-stick coating for easy cleaning.
Wok Ring (Dacor Model# AWR4): The optional
wok ring is a safe, convenient way to stir fry. Place
it on top of the grate, aligning the wok ring feet with
the grate fingers. It will hold most standard sized
woks.
Griddle (Dacor Model# AG11 or AG13): The
optional griddle is coated with a non-stick finish and
easy to clean. It is good for cooking pancakes, eggs
and various other foods. It is designed to sit on top
of your cooktop burner grates. A maximum setting
of medium is recommended to avoid damage to
the cooktop. See the instructions included with the
griddle for further information.
Cooking Tips
For superior cooking performance and to save
energy:
Reduce the flame height to the minimum level •
necessary to perform the desired cooking process. Food cooks just as quickly at a gentle boil
as it does at a vigorous, rolling boil. A higher boil
than is necessary wastes energy, cooks away
moisture and causes a loss in food flavor and
nutrients.
Use low or medium flame heights when cooking •
in utensils that are poor conductors of heat, such
as glass, ceramic and cast iron cooking vessels.
Reduce the flame height until it covers approximately 1/3 of the utensil diameter to ensure
even heating and reduce scorching.
Minimize the amount of liquid or fat to reduce •
cooking times.
Use a timer rather than repeatedly removing the •
lid to check food. Doing so will decrease cooking
time and save energy.
Thaw foods prior to cooking to reduce cooking •
time.
7
Page 10
Care and Cleaning
WARNING
Clean only the parts of the cooktop listed in this •
manual. Clean them only in the manner specified.
To avoid dangerous fumes or damage to your •
cooktop’s surfaces and accessories, use only the types
of cleaning solutions specified in this manual.
To avoid electrical shock or burns, turn off the burners •
and make sure that all parts are cool before cleaning.
DO NOT turn the burners on during cleaning.
Do not use a steam cleaner to clean the cooktop. •
Steam could penetrate the electrical components
and cause a short circuit. After cleaning the burners,
reassemble all of the burner parts before attempting to
operate the cooktop.
After cleaning the burners, always dry and reassemble •
the cooktop parts completely before use. See page 5.
CAUTION
Do not try to remove heavy spills with a sharp object •
such as a knife or metal spatula. Sharp objects may
scratch your cooktop’s surfaces.
To prevent damage, do not use abrasive or corrosive •
cleaners or applicators such as steel wool or scouring
pads, on any part of the cooktop unless instructed to
do so. Use only a sponge, soft cloth, fibrous or plastic
brush, or nylon cleaning pad for cleaning the surfaces
of your cooktop.
Take care when cleaning around the control valve •
stems. If you get moisture inside the holes in the
chassis, damage to the cooktop can occur.
Do not soak the knobs in water or put them in the •
dishwasher.
Cleaning the Cooktop
To keep the cooktop looking and operating its best,
clean it after every use. Also, quickly wipe up spills
that occur while cooking. Be careful not to touch any
hot areas.
If you allow spills to sit on hot burner parts, they
will burn on and be very difficult to clean. Certain
types of food, such as tomatoes, citrus juices, vinegar, alcohol and milk can damage the finishes if
you allow them to stand for any length of time.
IMPORTANT: The cooktop is exposed to extremely
high temperatures. The grates are under high stress
when hot utensils are placed on them. Also, the
cooktop parts are occasionally exposed to acidic
food spill-overs. These severe operating conditions,
cause the porcelain enamel parts on your cooktop
to undergo a change in appearance over time. If
you care for and clean these parts carefully, you will
slow down, but not eliminate, the aging process.
Disassembly
For safety, 1.
disconnect the
cooktop power
cord from
the electrical
outlet.
When the 2.
cooktop is
cool, remove
the grates
from the top of
the cooktop.
Disassemble 3.
the burners
by lifting the
burner caps and burner rings off of the burner
bases.
Cleaning the Grates, Spill Trays and
Optional WOK Ring
CAUTION
Do not clean the cooktop grates, burner parts or WOK
ring in a dishwasher. They will be damaged.
IMPORTANT: DO NOT use any of the cleaners
listed below to clean the burners and igniters. See
the facing page for burner and igniter cleaning
instructions. Also, if your cooktop is equipped with
stainless steel spill trays, see the Cleaning Stain-
less Steel Surfaces section for spill tray cleaning
instructions.
The grates, the spill tray (on some models) and
optional WOK ring are coated with a porcelain finish.
For everyday cleaning, use a soft cloth or non-•
abrasive pad with warm soapy water to clean all
of the porcelain parts.
If necessary, tough •
stains may be
removed by applying full-strength
sprays such as Simple
Green™, Ajax™ AllPurpose Cleaner or
Formula 409™. To minimize wear, use the mildest cleaner needed to get the surface clean.
For extremely stubborn stains, you may use a •
mildly abrasive cleaner or applicator, such as
Soft Scrub™, Bon Ami™, S.O.S.
soap-filled steel wool pads. Use these cleaners
with extreme care and only on occasion. Extensive use of these types of abrasives will eventually damage the porcelain enamel.
®
pads or other
8
Page 11
Care and Cleaning
Cleaning the Igniters and Other Burner
Components
CAUTION
Use care while cleaning the igniters. The porcelain is
fragile and can crack or break.
IMPORTANT: The igniters will not work properly
if the other burner parts or the igniters themselves
are not clean. Dirty or wet igniters may not spark at
all.
After disassembling the burners, check for any dirt
or grime deposited on the individual parts, including
the igniters.
Clean completely around the igniter, including 1.
over and under the edge of the metal top and
porcelain base. A firm toothbrush is ideal for this
task. Use care while cleaning because the porcelain is fragile and can crack or break. Do not use
water to clean the igniters. If necessary, use a
small amount of rubbing alcohol to help dissolve
grime.
Burner Base
Igniter
Examine the burner heads. Remove anything 2.
stuck in the holes with a straightened paper
clip, wire or needle. Be careful not to scratch or
damage the ring and head. Do not distort the
shape of the burner head holes.
Clean all the burner parts, including the burner 3.
bases, with window cleaner or rubbing alcohol.
Use a cleaning brush with plastic bristles or a
firm tooth brush. When done, rinse the parts
well with clean water. Dry all the parts thoroughly before re-assembling them.
Reassemble the cooktop according to the burner 4.
and grate assembly instructions on page 5.
Test the burners after reassembling them. If
the flame is uneven, be sure that all the burner
parts are properly positioned, then check for any
remaining dirt or grime on the burner parts or
igniter. If erratic clicking is still present, make
sure the igniter is completely dry. If the unit still
exhibits problems after drying, call your local
Dacor Authorized Service Agent.
Cleaning Stainless Steel Surfaces (stainless
steel models only)
CAUTION
Always wipe stainless steel (silver colored) surfaces with
the grain. To prevent scratching, do not use abrasive
cleaners or scrubbers on stainless steel surfaces.
Clean stainless steel surfaces with the Dacor •
Stainless Steel Cleaner included with your
cooktop. Use it according to the directions on
the package. You may order additional stainless steel cleaner at www.everythingdacor.com.
Order part number A302.
You may also clean the stainless steel surfaces •
with a mild solution of detergent and warm
water. Rinse and dry with a soft, lint-free cloth.
Cleaning the Knobs and Trim Rings
Disconnect the cooktop power plug from the 1.
electrical outlet.
Turn the knobs to the off position.2.
Grasp each knob and pull straight up to remove. 3.
Do not remove the trim rings, they should be
cleaned in place.
Wash the knobs with a solution of warm soapy 4.
water. Dacor recommends hand dishwashing
liquid.
Clean the trim rings in place with a solution of 5.
warm soapy water on a soft damp rag. Use caution to avoid introduction of moisture into the
control panel behind the trim rings.
To replace the knobs, align the “D-shaped” 6.
opening on the bottom of the knob with the end
of the valve shaft. Carefully push the knob on
until it stops.
Connect the cooktop power plug to the electrical 7.
outlet.
Cleaning the Optional Griddle
Clean the griddle after each use. Wash it thoroughly
in hot soapy water to avoid stains from grease
build-up. The griddle is coated with a non-stick coating for easy cleaning. Warm water and liquid detergent are all that are needed for cleaning. Remove
stubborn spots with a non-abrasive plastic mesh
pad. To prevent scratching, do not use abrasives or
abrasive cleaners. Use the soft side of a sponge to
scrub it. Dry it with a lint-free cloth.
9
Page 12
Before You Call for Service
Problem Solution Guide
Problem May Be Caused By What to Do
Nothing works. Cooktop not connected to elec-
trical power.
Power to electrical outlet is off. Turn on power at circuit breaker or fuse
Power outage. Contact power company.
Igniters do not spark. Power not supplied to unit. See Nothing Works above.
Wet or dirty igniter. Clean and dry igniter and burner assem-
No flame. Igniter not working (no clicking
sound).
Wet or dirty igniter. Clean and dry according to Care and
Gas is turned off. Make sure the gas supply valve is in the
Gas supply interrupted. Contact gas company.
Burner goes out at low setting.
Flame is distorted, yellow or
very large.
Igniter continues to spark
(click) after flame ignites.
Low gas pressure. Contact gas company to have pressure
Burner parts are dirty or
clogged.
Burner parts are not properly
positioned.
Cooktop set up to use a different type of gas (Natural or LP)
or set up for different altitude.
Gas regulator is not installed or
faulty.
Burner is cold. Burners may continue to spark for up to
Flame distorted by air draft. Minimize any air drafts around the cook-
Wet or dirty igniter. Clean and dry according to Care and
Burner parts wet or dirty. Clean and dry according to Care and
Burner parts not properly positioned.
Power supply polarity is
reversed.
Check to make sure power cord is connected to electrical outlet.
box. Check for tripped breaker or blown
fuse.
bly according to Care and Cleaning
section.
See Igniters do not spark above.
Cleaning section.
on position.
tested.
Clean and dry according to Care and
Cleaning section.
Make sure burner is assembled according
to the Setting Up Your Cooktop section.
Have a qualified service technician check
to make sure that the cooktop is set up
for the type of gas and the correct altitude.
Have a qualified service technician check
the gas regulator.
60 seconds when cold and set to low. See
Operating Your Cooktop section for
more information on how to minimize.
top. Close nearby windows.
Cleaning section.
Cleaning section.
Make sure burner is assembled according
to the Setting Up Your Cooktop section.
Have a licensed electrician check the electrical outlet.
10
Page 13
Warranty and Service
Getting Help
Before you request service, please review the
Before You Call for Service section on page 10.
If you have performed the checks in the Problem
Solution Guide and the problem has not been
remedied, please contact us at one of the numbers
below. Prior to requesting service, it is helpful to
be familiar with the warranty terms and conditions
listed in the Warranty section on this page.
For warranty repairs, call:
Dacor Distinctive Service
Phone: (877) 337-3226 (U.S.A. and Canada)
Business Hours: 6:00 a.m. - 4:00 p.m. Pacific Time
For non-warranty repairs, call:
Dacor Customer Service:
Tel: (800) 793-0093 (U.S.A. and Canada)
Business Hours: 6:00
Contact us through our web site at:
www.Dacor.com
At Dacor, we believe that our quality of service
equals that of our product. Should your experience
with our service network or product be different,
please contact our Customer Service Team and
share your encounter with us. We will do our utmost
to resolve the situation for you and deliver on our
Dacor promise.
If you need anything clarified, just let us know.
Warranty
What Is Covered
CERTIFICATE OF WARRANTIES: DACOR
COOKTOPS
WITHIN THE FIFTY STATES OF THE U.S.A., THE
DISTRICT OF COLUMBIA AND CANADA*:
FULL ONE-YEAR WARRANTY
If your DACOR product fails to function within one
year of the original date of purchase, due to a defect
in material or workmanship, DACOR will remedy the
defect without charge to you or subsequent users.
The owner must provide proof of purchase upon
request, and have the appliance accessible for service.
*Warranty is null and void if non-UL approved product is transported from the U.S.
a.m. - 5:00 p.m. Pacific Time
OUTSIDE THE FIFTY STATES OF THE U.S.A.,
THE DISTRICT OF COLUMBIA AND CANADA:
LIMITED FIRST YEAR WARRANTY
If your DACOR product fails to function within one
year of the original date of purchase, due to a defect
in material or workmanship, DACOR will furnish a
new part, F.O.B. factory to replace the defective
part. All delivery, installation and labor costs are the
responsibility of the purchaser. The owner must provide proof of purchase, upon request, and have the
appliance accessible for service.
What Is Not Covered
Service calls to educate the customer in the •
proper use and care of the product.
Failure of the product when used for commercial, •
business, rental or any application other than for
residential consumer use.
Replacement of house fuses or fuse boxes or •
resetting of circuit breakers.
Damage to the product caused by accident, fire, •
flood or other acts of God.
Breakage, discoloration or damage to glass, •
metal surfaces, plastic components, trim, paint
or other cosmetic finish, caused by improper
usage or care, abuse or neglect.
THE REMEDIES PROVIDED FOR IN THE ABOVE
EXPRESS WARRANTIES ARE THE SOLE AND EXCLUSIVE REMEDIES. THEREFORE, NO OTHER EXPRESS
WARRANTIES ARE MADE, AND OUTSIDE THE FIFTY
STATES OF THE UNITED STATES, THE DISTRICT
OF COLUMBIA AND CANADA, ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO, ANY
IMPLIED WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR USE OR PURPOSE, ARE
LIMITED IN DURATION TO ONE YEAR FROM THE
DATE OF ORIGINAL PURCHASE. IN NO EVENT SHALL
DACOR BE LIABLE FOR INCIDENTAL EXPENSE OR
CONSEQUENTIAL DAMAGES. NO WARRANTIES,
EXPRESS OR IMPLIED, ARE MADE TO ANY BUYER
FOR RESALE.
Some states do not allow limitations on how long
an implied warranty lasts, or do not allow the exclusion or limitation of inconsequential damages, so
the above limitations or exclusions may not apply
to you. This warranty gives you specific legal rights,
and you may also have other rights that vary from
state to state.
11
Page 14
Notes
12
Page 15
fold here
DACOR
ATTN WARRANTY PROCESSING DEPT
PO BOX 90070
CITY OF INDUSTRY CA 91715-9907
NO POSTAGE
NECESSARY
IF MAILED
IN THE
UNITED STATES
BUSINESS REPLY MAIL
FIRST-CLASS MAIL CITY OF INDUSTRY CAPERMIT NO 1600
POSTAGE WILL BE PAID BY ADDRESSEE
Page 16
Web site: www.Dacor.com
Corporate phone: (800) 793-0093
WARRANTY INFORMATION
IMPORTANT:
Your warranty will not be activated until you activate it online or return this form to Dacor. If you have purchased more
than one Dacor product, please return all forms in one envelope or activate the warranty for each product online.
Please rest assured that under no conditions will Dacor sell your name or any of the information on this form for mailing list purposes. We
are very grateful that you have chosen Dacor products for your home and do not consider the sale of such information to be a proper way
of expressing our gratitude!
Place Serial Number Label Here
Your willingness to take a few seconds to fill in the section below will be sincerely appreciated. Thank you.
1. How were you first exposed to Dacor products? (Please check one only.)
A. T.V. Cooking Show F Builder
B. Magazine G. Architect/Designer
C. Appliance Dealer Showroom H. Another Dacor Owner
D. Kitchen Dealer Showroom I. Model Home
E. Home Show J. Other
2. Where did you buy your Dacor appliances?
A. Appliance Dealer D. Builder
B. Kitchen Dealer E. Other
C. Builder Supplier
3. For what purpose was the product purchased?
A. Replacement only C. New Home
B. Part of a Remodel D. Other
4. What is your household income?
A. Under $75,000 D. $150,000 – $200,000
B. $75,000 – $100,000 E. $200,000 – $250,000
C. $100,000 – $150,000 F. Over $250,000
5. What other brands of appliances do you have in your kitchen?
A. Cooktop C. Dishwasher
B. Oven D. Refrigerator
6. Would you buy or recommend another Dacor product?
Yes No
Comments:
Owner’s Name:
Street:
City: State: Zip:
Purchase Date: Email: Telephone:
Dealer:
City: State: Zip:
(Please Print or Type)
Last First Middle
cut here cut here
Please visit www.Dacor.com to activate your warranty online.
Thank you very much for your assistance. The information you have
provided will be extremely valuable in helping us plan for the future
and giving you the support you deserve.
Loading...