Sears 116.28014 User Manual
Use & Care Guide
Manual de Use y Cuidado
English/ Espa_ol
Model/Modelo:
116.28014
Ke
P/N C01ZDDU30U00-KC01ZDDU30U0
Sears Brands Management Corporation,
Hoffman Estates, IL 60179 USA
www.kenmore.com
www.sears.com
BeforeUsingYourNew
Vacuum Cleaner .................... 2
Packing List ...................... 2
Kenmore Vacuum Cleaner Warranty . . . 3
Important Safety instructions .......... 4
Parts and Features ................ 5-7
Assembly Instructions .............. 8-9
Pet PowerMate ®Storage .............. 9
Operating instructions .............. 10
How to Start .................. 10-11
Vacuuming Tips ................. 12
Suggested Pile Height Settings ...... 13
Attachments .................. 13-14
Attachment Use Table ............ 14
Performance Features .......... 15-16
Please read this guide. It will help you assemble and operate your new Kenmore vacuum
cleaner in the safest and most effective way.
For more information about vacuum cleaner care and operation, call your nearest Sears
store. You will need the complete model and serial numbers when requesting information.
Your vacuum cleaner's model and serial numbers are located on the Model and Serial
Number Plate.
Use the space below to record the model number and serial number of your new Kenmore
vacuum cleaner.
Canister Care ..................... 16
Removing Clogs ................. 16
Bag Changing ................... 17
Cleaning Exterior and Attachments .. 17
Motor Safety Filter Changing ...... 18
Exhaust Filter Changing ......... 18-19
Dirt Sensor ...................... 19
PowerMate ®Care .................. 20
Belt Changing and Agitator
Cleaning .................... 20-21
Agitator Servicing ............... 22
Troubleshooting ................ 23-24
Master Protection Agreements ........ 25
Requesting Assistance
Or Service ................ Back Cover
Model No.
Serial No.
Date of Purchase
Keep this book and your sales check (receipt) in a safe place for future reference.
PACKING LIST
Your KENMORE VACUUM CLEANER is packaged
nents assembled separately in the carton:
1 Canister Vacuum Cleaner
1 PowerMate ®
1 Pet PowerMate ®
1 Hose Assembly
1 Contour Brush_
Each of the above assemblies are shown in detail inside this repair parts list. _These
items are found under the Tool Cover.
-2-
with the following parts and compo-
1 Crevice Tool_
1 Combination Brush_
1 Extension Wand
1 Owner's Manual
1 Parts List
Vacuum Cleaner Help Line:
1-877-531-7321
8:00am-5:00pm EST,M-F
(U.S.A. and Canada)
One Year Limited Warranty
When assembled, operated and maintained according to all instructionssupplied with
the product, if this vacuum cleaner fails due to a defect in material or workmanship
within one year from the date of purchase, return it to any Sears store, Sears Parts &
Repair Center or other Kenmore outlet for free repair.
if this vacuum cleaner is used for other than private family purposes, this warranty
applies for only 90 days from the date of purchase.
This warranty covers only defects in material and workmanship. Sears will NOT pay for:
1. Expendable items that can wear out from normal use, including but not limited to
filters, belts, light bulbs, and bags.
2. A service technician to instruct the user in correct product assembly, operation or
maintenance.
3. A service technician to clean or maintain this product.
4. Damage to or failure of this product if it is not assembled, operated or maintained
according to all instructions supplied with the product.
5. Damage to or failure of this product resulting from accident, abuse, misuse or use for
other than its intended purpose.
6. Damage to or failure of this product caused by the use of detergents, cleaners,
chemicals or utensils other than those recommended in all instructions supplied with
the product.
Z Damage to or failure of parts or systems resulting from unauthorized modifications
made to this product.
Disclaimer of implied warranties; limitation of remedies
Customer's sole and exclusive remedy under this limited warranty shall be product
repair as provided herein. Implied warranties, including warranties of merchantability or
fitnessfor a particular purpose, are limited to one year or the shortest period allowed
by law. Sears shall not be liable for incidental or consequential damages. Some states
and provinces do not allow the exclusion or limitation of incidental or consequential
damages, or limitations on the duration of implied warranties of merchantability or
fitness, so these exclusions or limitations may not apply to you.
This warranty applies only while this vacuum cleaner is used in the United States and
Canada.
This warranty gives you specific legal rights, and you may also have other rights which
vary from state to state.
Sears Brands Management Corporation., Hoffman Estates, IL 60179
-3-
Read all instructionsin the manual before assembling or using your vacuum cleaner
WARNING
Your safety is important to us. To reduce the risk of fire, electrlcal shock, injury to persons or
damage when using your vacuum cleaner, follow basic safety precautions.
Use your vacuum cleaner only as described in
this manual. Use only with Sears
recommended attachments.
Disconnect electrical supply before servicing
or cleaning out brush area. Failure to do so
could result in electrical shock or brush
suddenly starting.
Do not leave vacuum cleaner when plugged
in. Unplug from outlet when not in use and
before servicing.
To reduce the risk of electrical shock - Do not
use outdoors or on wet surfaces.
Do not allow to be used as a toy. Close
attention is necessary when used by or near
children.
Do not use with damaged cord or plug. If
vacuum cleaner is not working as it should,
has been dropped, damaged, left outdoors,
or dropped into water, return it to a Sears
Service Center.
Do not pull or carry by cord, use cord as a
handle, close door on cord, or pull cord
around sharp edges or corners. Do not run
vacuum cleaner over cord. Keep cord away
from heated surfaces.
Do not unplug by pulling on cord. To unplug,
grasp the plug, not the cord.
Do not handle plug or vacuum cleaner with
wet hands.
Do not put any objects into openings.
Do not use with any opening blocked; keep
free of dust, lint, hair and anything that may
reduce airflow.
Keep hair, loose clothing, fingers, and all
parts of body away from openings and
moving parts.
Turnoffall controlsbefore unplugging.
Use extra care when cleaning on stairs. Do
not put on chairs, tables, etc. Keep on floor.
Do not use vacuum cleaner to pick up
flammable or combustible liquids (gasoline,
cleaning fluids, perfumes, etc.), or use in
areas where they may be present. The fumes
from these substances can create a fire
hazard or explosion.
Do not pick up anything that is burning or
smoking, such as cigarettes, matches, or hot
ashes.
Do not use vacuum cleaner without dust bag
and/or filters in place.
Always change the dust bag after vacuuming
carpet cleaners or freshener, powders and
fine dust. These products clog the bag, reduce
airflow and can cause the bag to burst.
Failure to change bag could cause permanent
damage to the vacuum cleaner.
Do not use the vacuum cleaner to pick up
sharp hard objects, small toys, pins, paper
clips, etc. They may damage the vacuum
cleaner or dust bag.
Do not operate vacuum cleaner without the
exhaust filter or exhaust filter door in place.
The hose contains electrical wires. Do not use
when damaged, cut, or punctured. Replace if
cut or worn. Do not pick up sharp objects.
Always turn off and unplug the vacuum
cleaner before connecting or disconnecting
either hose, Handi-Mate Jr.® (if applicable),
or nozzle.
Hold plug when rewinding onto cord reel. Do
not allow plug to whip when rewinding.
You are responsible for making sure that your
vacuum cleaner is not used by anyone unable
to operate it properly.
SAVE THESE INSTRUCTIONS
Proper assembly and safe use of your vacuum cleaner are your responsibilities. Your
vacuum cleaner is intended for Household use. Read this Owner's Manual carefully
for important use and safety information. This guide contains safety statements under
warning and caution symbols.
=4=
It is important to know your vacuum cleaner's parts and features to ensure its proper and
safe use. Review these before using your vacuum cleaner.
Telescoping
Zanister
This vacuum is certified asthma & a|lergy fr_endJy TM by the Asthma
and A|lergy Foundatien of America,
Use only AAFA approved replacement dust bags and exhaust filters to
maintain AAFA certification.
REPLACEMENT PARTS
Part No.
Item Style No. in USA
Belt CB-6 .....
Dust Bag (2-pack) Q 20-5329]
Dust Bag (6-pack) Q 20-53292
Exhaust Filter EF-] 20-53295
Motor Safety Filter CF-] 20-86883
Available at Sears Retail Stores, online at www.seorspartsdirect.com or call 1-800-252-1698.
-5-
Part No.
in Canada
20-403]0
20-504]0
20-40324
20-4032]
Scan to reorder bags or go
to kenrnore.com/reorderCQ
CANISTER
Tool Storage Cover
(Attachment
Storage inside)
Canister
Hood
Hood
Release
Bag Holder
Carry Handle
Cord
Rewind _
Button _ Power
BAG CHECK
Indicator
__ et PowerMate
Storage Cover
Exhaust Filter Cover
(Not Shown)
Motor Safety Filter
(Behind Dust Bag)
Dust Bag
ATTACHMENTS
Contour
Crevice
Tool --
/ . _ Combination
_ Brush | Pet PowerMate
Dusting __
Fabric Brush
Brush
-6-
HOSE TELESCOPING WAND
Electronic
Touch Control
Dirt
Sensor
Handle
Handle Quick
Release Button
Telescoping
Wand --------_
Wand Length
Adjust Button_
POWERMATE
Handle
Release Pedal
Floor Brush
Release Peda_
Model/Serial Nurn
PowerMate ber_ €
(On Bottom)
Pile Height Pedal
Hose Swivel
Wand Quick
Release
Wand Light----_
Lift-Off Floor Brush
Pile Height Indicator
___
Edge Cleaner
(Not Shown)
Overload
Protector/Belt
Reset Button
-7-
Please pay special attention tothese hazard alert boxes, and follow any instruc-
tions given. WARNING statements alert you to such dangers as fire, electric
shock, burnsand personal injury. CAUTION statements alert you to such dangers
as personal injury and/or property damage.
WARNING
Electrlcal Shock Hazard
DO NOT plug into electrical supply until
assembly is complete. Failure to do so
could result in electrical shock or injury.
Before assembling vacuum cleaner, check the
PACKING LIST. Use this list to verify that you
have received all the components of your new
I<enmore vacuum cleaner.
WAND-TELESCOPING
The wand length is adjustable and requires
no assembly. To adjust, simply pushor pull
the wand adjust button and slide the upper
wand to the desired height.
When adjusting
the wand length
you may have to
hold the
PowerMate with
your hand or foot.
Wand
Length
Adjust
Button
6
m
m
Hand
Above
This
Tab
Handle
Lock
Button
Handle m
Quick
Release
Button
Telescoping
Wand
Wand Length
Adjust Button
Wand
Swivel -
the PowerMate, allows
_you to turn the handle
to the left or right side
t b__The swivel, located on
to reach farther under
C low furniture.
PowerMate
Insert wand into PowerMate until the wand
button snaps into place.
To remove: Step on wand release pedal,
then pull up on wands.
Wand
Button
Quick
Release Pedal
-8-
CANISTER
1. Open the canister hood.
2. Check to see that the dust bag is
properly installed. See BAG CHANGING
for instructions.
3. Check to see that the motor safety filter
is properly installed. See MOTOR SAFETY
FILTER CHANGING for instructions.
HOOD AND TOOL STORAGE
COVER
It is normal for the canister hood and tool
storage cover to come off when opened
further than needed. Line up the hinge slots,
insert the hinges into the slots, and close
the hood and tool storage cover to reinstall.
CAUTION
Never open canister hood with the tool
storage cover open. This will help to
prevent damage from occurring to the
canister hood and/or fool storage cover.
HOSE
1. Line up the
hose latch tab
and notch in
canister hood
and insert hose
into canister until
it snaps into
place.
To remove: Do not open hood before
removing hose. With hood closed, lift
hose latch tab upward and pull on hose.
Handle
Lock
Button _ To remove:
Handle quick release
Quick button and pull
Release
Y
Latch
Tab
2. Insert
handle into
wand until
lock button
snaps in
place. Be sure
hose is not
twisted.
m
Press handle
up on handle.
This canister is equipped with an on-board
storage area for a Pet PowerMate
attachment.
To install:
Open the Pet PowerMate storage cover.
insert the Pet PowerMate, press down into
place, and close the lid securely.
To Remove:
Open the storage cover. Remove Pet
PowerMate from the storage area and use
as needed (see ATTACHMENTS and
ATTACHMENT USE TABLE).
To store: Disconnect hose form wands and
canister to prevent stress on hose during
storage. Store hose in a loosely coiled
position on the hose covering is not
stressed.
Pet PowerMate
Storage Cover
=9=
Moving parts! To reduce the risk of personal injury, DO
NOT touch the agitator when vacuum cleaner is on.
Contacting the agitator while it is rotating can cut, bruise
or cause other injuries. Always turn off and unplug from
_CAUTION __
electrical outlet before servicing.
Use caution when operating near chiidren.
HOW TO START
Torewind: Turn off
WARNING
Personal injury and Product Damage
Hazard
ALWAYS turn off the vacuum cleaner
before unplugglng.
The cord moves rapidly when
rewinding. Keep children away
and provide a clear path when
rewinding the cord fo prevent
personal injury.
DO NOT use outlets above counters.
Damage from cord to items in
surrounding area could occur.
Bot6n
del cord6n
el_ctrico"
NOTE: Toreduce the risk of electric shock,
this vacuum cleaner has a polarized plug;
one blade is wider than the other. This plug
will fit ina polarized outlet only one way. If
the plug does not fit fully in the outlet,
reverse the plug. If it still does not fit, con-
tact a qualified electrician to installthe
proper outlet. Do not change the plug in
any way.
2. Plug the polarized power cord into a 120
Volt outlet located near the floor.
1. Pull cord out
of canister to
desired length.
The cord will not
rewind until the
cord rewind
button is pushed.
and unplug the
vacuum cleaner.
Hold the plug while
rewinding to
prevent damage or
injury from the
moving cord. Push
cord rewind button.
3. Lower wand from upright position by
pressing on the HANDLE RELEASE pedal.
Handle
Release
4. Select a pile height setting by pressing
the HEIGHT ADJUST pedal on the rear of
the PowerMate. The pile height setting
shows on the indicator. See SUGGESTED
PiLE HEIGHT SETTINGS.
Attention: Refer to your carpet
manufacturers cleaning recommendations.
Some more delicate carpets may require
that they be vacuumed with the PowerMate
agitator turned off to prevent carpet
damage.
Pile Height
Indicator
-10-
5. Press the Power Level
Selection button to turn
on both the canister and
PowerMafe motors.
Power
Level Selection
0
o i
Suction Control L_<OPEN CLOSE>
®
ELECTRONICTOUCH CONTROL
Power Level Selection - turns on both
the Canister and PowerMate. The
button cycles through HIGH,
MEDIUM, and LOW power levels.
The canister motor always starts in HIGH
power. Press the Power Level Selection
button as needed to adjust power level.
POWER LEVELS:
H - when lit indicates the canister motor is
running at HIGH power.
M - when lit indicatesthe canister motor is
running at MEDIUM power.
L - when lit indicates the canister motor is
running at LOW power.
CARPET/BAREFLOOR- turns the
®
PowerMate motor on for cleaning of
carpets and off for cleaning of bare
floors. CARPET/BARE FLOORmode
will be indicated on the handle
display.
OFF = turns off canister and
PowerMate motors.
CAUTION
DO NOT leave the PowerMate running in
one spot in the upright position for any
length of time. Damage to carpet may
occur.
NOTE: When the vacuum cleaner isin
BARE FLOOR mode, the wand light DOES
NOT function since no electricity flows to
the PowerMate.
NOTE: The hose handle display may have
a protective film. Thisfilm may be
removed.
-11 -
VACUUMING TiPS
Suggestedsweeping pattern.
For best cleaning action, the PowerMate
should be pushed straight away from you
and pulled straight back. At the end of
each pull stroke, the direction of the
PowerMate should be changed to point into
the next section to be cleaned. This pattern
should be continued across the carpet with
slow, gliding motions.
NOTE:
Fast, jerky
strokes do
not provide
complete
cleaning.
The hose swivel allows
the hose to turn
without moving the
canister. This is helpful
for cleaning in small
areas. Check hose for
twisting before pulling
canister.
CAUTION
Product Damage Hazard
Use care if the PowerMate and wand is
left in the upright positionas it may flp
over easily. Property damage can occur if
tipped.
For best cleaning
results, use Power
Level HIGH and
fully close the
suction control
located on the
handle.
WARNING
Personal Injury Hazard
Use care if canister isplaced on stairs, it
may fall, causing personal injury or
CAUTION
Product Damage Hazard
Do not pull on the hose to move the
canister from one stair to the next. When
finishedcleaning in one area use the
handle grip on the canister to move the
vacuum cleaner to a new location for
further cleaning.
The stair grip
located on the
caster will aid in
preventing the
canister from
slipping when used
on stairs (see
PERFORMANCE
FEATURES).
WARNING
Personal injury and Product Damage
Hazard
DO NOT run over power cord with
PowerMate. Personalinjury or product
damage could result.
DO NOT pull plug from wall by
the power cord. If there isdamage to
the cord or plug, personalinjury or
property damage could result.
NOTE: Be sure the canister is resting
securely on the stairs and the caster is in a
locked position before using.
For best cleaning results, keep the airflow
passage open. Check each assembly area
in REMOVING CLOGS occasionally for
clogs. Turn off and unplug vacuum cleaner
from outlet before checking.
_12_
SUGGESTED PiLE HEIGHT SETTINGS
For best deep down cleaning, use the XLO
setting. However, you may need to raise the
height to make some jobs easier, such as
scatter rugs and some deep pile carpets,
and to prevent the vacuum cleaner from
shutting off. Suggested settings are:
ATTACHMENTS
CAUTION
DO NOT attach or remove handle or
wands while vacuum cleaner is ON. This
could cause sparking and damage the
electrical contacts or electronic controls.
ATTACHMENTS ON HANDLE
NOTE: if the
PowerMate is
attached, turn
vacuum clean- -Handle
er off before Lack
die from
removing han- t
wands. Handle
1. Press handle Release--_'-'
quick release
button and pull
up on handle. Ill
Quick i m_
H[ = Shag, deep pile, or scatter rugs.
MED = Medium to deep pile.
LO - Low to medium pile.
XLO = Most carpets and bare floors.
2. Press wand
quick release
pedal with foot
and pull the
wand straight up
and out of
PowerMate.
_,_.__- and
3. Put attach-
ments on wand
as needed. See
ATTACHMENT
USE TABLE.
Quick
Release
Pedal
CONTOUR BRUSH
The contour brush will attach to the handle
or wand for overhead cleaning of furniture
such as cabinets and shelves.
I. Rotate the contour
brush and lock into S_'-_
place.
2. Slide attachments firmly
on handle as needed. See
ATTACHMENT USE TABLE.
ATTACHMENTS ON WAND
1. To remove
wand from
PowerMate,
lock wand in
straight-up
position.
2. Attach the contour
brush to the handle or
wand.
-13-
LIFT-OFF FLOOR BRUSH
i ARNING
Elecfrical Shock Hazard
_To reduce the risk of electric shock = DO
NOT use on wet surfaces.
NOTE: Turn off vacuum cleaner before
removing floor brush from PowerMate.
To remove the Floor
floor brush, Brush_
release pedal
on the
PowerMate. Lift Flaar_-_ '
floor brush out Brush /4_
of PowerMate. Release_/"
Pedal
To replace, insert
the floor brush
into the
PowerMate until
floor brush locks
into place.
DUSTING BRUSH
To assemble Dusting
dusting brush, Brush
brush into the
dusting brush
insert the fabr ic ____
nozzle and press
into place. Fabric
Brush
To remove_
press latch
and lift out.
Latch
ATTACHMENT USE TABLE
CLEANING AREA
ATTACHMENT Fur.lturJ CushlonsI Drapes1 Stairs FI.... Floors/Rugs Wails
Combination Brush i/ i/ i/
Brush Fabric
Crevice Tool _ i/
ContourBrush _;_ V' _'
FloorBrush
PowerMate _ _ 2
Handi-Mate Jr. ®3 _ _
Pet PowerMate 3, 4 _ i#s i#s
Dusting _
Brush _
1. Always clean attachments before using on fabrics.
2. UseBAREFLOOR setting on Electronic Touch Control.
3. Some Models; Handi-mate Jr.® and Pet PowerMate attachment instructions are included
with the products.
4. PetPowerMate can only be used on the hose handle.
Between Bare Carpeted
V' V' V'
-14-
PERFORMANCE FEATURES
WARNING
Personal injury Hazard
Always turn off and unplug the vacuum
cleaner before cleaning the agitator area
as agitator may suddenly restart. Failure
to do so can result in personal injury.
OVERLOAD PROTECTOR
The PowerMate Overload Protector/
has built-in Belt Reset
protection against
motor and beff
damage should
the agitator jam.
if the agitator
slows down or
stops, the
overload protector
shuts off the
PowerMate and the red light will come on.
The canister motor will continue to run.
To correct problem: Turn off and unplug
vacuum cleaner, remove obstruction, then
press BELT RESET button.
If the problem persists, have the vacuum
cleaner serviced by a Sears or other
qualified service agent.
EDGE CLEANER
Active brush edge [ [[
cleaners are on both
sides of the
PowerMate. Guide
either side of the
PowerMate along
base-boards or next
to furniture to help
remove dirt trapped
at carpet edges.
CHECKBAG iNDiCATOR
When the vacuum
cleaner is running
with normal
airflow, the light on
the CHECK BAG
indicator is off.
The light comes on
whenever the
airflow becomes blocked, if that
occurs, check the disposable dust bag,
motor safety filter and other possible
clog locations shown in HOW YOUR
VACUUM CLEANERWORKS.
To correct problem: See the TROUBLE=
SHOOTING table.
NOTE: The light may come on when using
certain attachments, due to reduced airflow
through attachment.
THERMAL PROTECTOR
This vacuum cleaner has a thermal
protector which automatically trips to
protect the vacuum cleaner from
overheating. If a clog prevents the normal
flow of air to the motor, the thermal
protector turns the motor off
automatically. This allows the motor to
coo[ in order to prevent possible damage
to the vacuum cleaner.
To correct problem: Turn off and unplug
vacuum cleaner to allow the vacuum
cleaner to cool and the thermal protector
to reset. Check for and remove clogs, if
necessary. Also check and replace any
clogged filters. Wait approximately thirty
(30) minutes and plug the vacuum
cleaner in and turn back on to see if the
motor protector has reset.
CHECK BAG
indicator _._
-15-
STAIRGRIP
During normal operation while the canister
is in the horizontal position, the caster wheel
rotates freely 360 °.
The Stair Grip
feature allows
the caster
wheel to lock
inposition
when the
vacuum
cleaner is
rotated 25 ° from horizontal into a vertical
position in order for the canister to rest on
stairs.
WAND LIGHT
This vacuum cleaner is
equipped with a light on the
extension wand. This light
will operate only when the
vacuum cleaner is in
CARPET mode (see HOW
TO START). The light will
operate when attached or
not attached to the
PowerMate.
The light can be used for lighting hard to
reach locations.
DIRT SENSOR
The dirt sensor light system is
mounted on the handle. It
consists of a red and a green
light.
IN OPERATION
When the vacuum cleaner isin use, the lights
will change as dirt isbeing vacuumed. As
long as the red light is on, dirt is passing
through the handle to indicate that the
surface still needs cleaning.
When the sensor light changes to green, the
sensor is not seeing enough dirt to warrant
further cleaning of that area.
SUCTION CONTROL
The suction
control allows
you to change
the vacuum
suction for
different Suction
fabrics and
carpet weights. Opening the control
decreases suction for draperies and
lightweight rugs, while closing the control
increases suction for upholsteries and
carpets.
Suction
REMOVING CLOGS
The vacuum cleaner creates suction
that picks up dirt. Rapidly moving air _)
carries the dirt to the dust bag /
through the airflow passages. The ,_,_-- _
dust bag lets the air pass through, //f
while it traps the dirt. // J
For best cleaning results, keep the _7 /
airflow passage open. Check the /,_" /; Motor
starred areas occasionally for clogs. _7 _! Safety Exhaust
Turn off and unplug vacuum cleaner,_" \ _Fiffer Filter
from outlet before ch_ _____
-16-
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