Before You Get Started ............................................................................................................................................. 4
What’s Included ..................................................................................................................................................... 4
Features ................................................................................................................................................................. 5
Product Family ....................................................................................................................................................... 8
Connector Pin Out ............................................................................................................................................... 10
Power Requirements ........................................................................................................................................... 11
Mean Time Between Failure (MTBF) ................................................................................................................... 11
Original configuration ........................................................................................................................................ 12
Switch Examples Continued ............................................................................................................................... 15
Appendix F - How to Get Assistance ..................................................................................................................... 34
Technical Support ............................................................................................................................................... 34
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.
Before You Get Started
WHAT’S INCLUDED
The 2402 is shipped with the following items. If any of these items are missing or damaged, please contact
Sealevel for replacement.
• 2402 – USB to RS-422/485 4-Port Serial Interface Adapter
• CA179 – USB Device Cable for Connecting to Upstream Host/Hub
ADVISORY CONVENTIONS
Warning - The highest level of importance used to stress a condition where damage could result to
the product or the user could suffer serious injury.
Important– The middle level of importance used to highlight information that might not seem
obvious or a situation that could cause the product to fail.
Note – The lowest level of importance used to provide background information, additional tips, or
other non-critical facts that will not affect the use of the product.
The SeaLINK® 2402 USB serial I/O adapter equips the PC with four RS-422 or RS-485 asynchronous serial
ports for USB connectivity to legacy or non-USB compliant devices. The advantage of this product over more
traditional approaches is that it does not require opening the computer case, nor does it require resources
such as I/O ports or IRQ’s. It does require a system that supports USB both in terms of hardware and
operating system.
Sealevel SeaCOM USB software drivers and utilities make installation and operation easy using Microsoft
Windows and Linux operating systems. After installing the software, simply connect the 2402 serial
interface adapter to your USB port. The device and serial ports are is immediately recognized as standard
COM ports by the host system enabling compatibility with legacy software. Now your non-USB peripherals
can have the same connection simplicity and ease of use as USB aware peripherals.
FEATURES
• Compliant with RoHS and WEEE directives
• Each port individually configurable for RS-422 or RS-485
• High-speed UART with 128-byte Tx FIFO and 384-byte Rx FIFO
• Data rates from 300 bps to 921.6 Kbps
• Automatic RS-485 enable/disable
• Serial and USB activity LEDs
• Hot-swappable
• Powered by USB connection
• Sealevel SeaCOM software supports Microsoft Windows and Linux operating systems
Depending upon your application, you are likely to find one or more of the following items useful. All items
can be purchased from our website (www.sealevel.com
The TB34 terminal block adapter offers a simple solution
for connecting RS-422 and RS-485 field wiring to a serial
port. The terminal block is compatible with 2-wire and 4wire RS-485 networks and matches the RS-422/485 pinout on Sealevel serial devices with DB9 male connectors.
A pair of thumbscrews secures the adapter to the serial
port and prevents accidental disconnection. The TB34 is
compact and allows multiple adapters to be used on
multi-port serial devices, such as Sealevel USB serial
adapters, Ethernet serial servers and other Sealevel serial
devices with two or more ports.
DB9F to DB9M Extension Cable (Part# CA127)
The CA127 allows users to extend a DB9 cable up to six
feet. The connectors are pinned one-to-one so the cable
is compatible with any device or cable that has DB9
connectors.
) by calling our sales team at (864) 843-4343.
DB9 Female to 9 Screw Terminal (Part# TB05)
The TB05 terminal block breaks out a DB9 connector to
9 screw terminals to simplify field wiring of serial
connections. It is ideal for RS-422 and RS-485 networks,
yet it will work with any DB9 serial connection, including
RS-232. The TB05 includes holes for board or panel
mounting. The TB05 is designed to connect directly to
Sealevel DB9 serial cards or any cable with a DB9M
connector.
High Speed 4-Port USB 2.0 Hub with SeaLATCH USB Ports (Part# HUB4PH)
The hub is USB 2.0 compliant, providing a full 480M bps
data rate to the host, and is backwards compatible with
USB 1.1 and 1.0 devices. The HUB4PH includes a wallmount AC adapter that supplies a full 500mA to each
attached USB peripheral. The power supply outputs
5VDC @ 2.4A and has a locking DC connector to prevent
accidental removal of the power cable.
High Speed 7-Port USB 2.0 Hub (Part# HUB7P)
The HUB7P is USB 2.0 compliant, providing a full 480M
bps data rate to the host, and is backwards compatible
with USB 1.1 and 1.0 devices. The powered hub includes
a wall-mount AC adapter that supplies a full 500mA to
each attached USB peripheral. The power supply outputs
5VDC @ 4A and has a locking DC connector to prevent
accidental removal of the power cable. The hub is
housed in a rugged plastic enclosure and status LEDs
indicate external power, connection to the host, and
fault conditions.
ADAPTERS AND CONVERTERS
DB9F to RJ45 Modular Adapter (Item# RJ9S8)
The RJ9S8 is a DB9 female to RJ45 adapter. It can be
configured without tools and is an excellent choice for
using available infrastructure wiring.
DB9 Female to DB9 Male - Serial Surge Suppressor (Part# SS-DB9)
User configurable for use with male or female DB9 ports,
the SS-DB9 protects all 9 lines, plus D shell chassis.
Convenient DB9 input and output connects directly to
the protected port, obtaining a ground outlet from the
computer chassis. Surge suppression is handled with
balanced arrays of high-speed avalanche diodes that
divert excess energies created by electrostatic
discharges, faulty wiring or lightning away from network
interface connections.
Whether you require one serial port or 16, SeaLINK USB serial adapters will have you quickly communicating
with RS-232, RS-422, and RS-485 peripherals. Unlike traditional UART-based devices, SeaLINK USB products
use a state-machine architecture that reduces host processor overhead for faster, more reliable
communications. Sealevel's SeaCOM software drivers and utilities make installation and operation easy
using Microsoft Windows and Linux operating systems.
Part #Description
2105R USB to 1-Port RS-232 DB9 Serial Interface Adapter
2106 USB to 1-Port RS-422 DB9 Serial Interface Adapter
2107 USB to 1-Port RS-485 DB9 Serial Interface Adapter
2113 USB to 1-Port RS-232, RS-422, RS-485 DB9 Serial Interface Adapter
2123
2101 USB to 1-Port RS-232 DB25 Serial Interface Adapter
2102 USB to 1-Port RS 422, RS-485, RS-530 DB25 Serial Interface Adapter
2103 USB to 1-Port Isolated RS-232 DB25 Serial Interface Adapter
2104 USB to 1-Port RS 422, RS-485, RS-530 DB25 Serial Interface Adapter
2108
2128
2201 USB to 2-Port RS-232 DB9 Serial Interface Adapter
2202 USB to 2-Port RS-422, RS-485 DB9 Serial Interface Adapter
2203 USB to 2-Port RS-232, RS-422, RS-485 DB9 Serial Interface Adapter
2208
USB to 1-Port RS-232, RS-422, RS-485 (Software Configurable) DB9 Serial Interface
Adapter
Embedded USB to 1-Port RS-232 DB9 Serial Interface Adapter with Low Profile PC
Bracket
Embedded USB to 1-Port RS-232, RS-422, RS-485 (Software Configurable) DB9
Serial Interface Adapter with PC Bracket
Embedded USB to 2-Port RS-232 DB9 Serial Interface Adapter with Standard Size PC
Bracket
2213 USB to 2-Port Isolated RS-232, RS-422, RS-485 DB9 Serial Interface Adapter
2223
2228
2401 USB to 4-Port RS-232 DB9 Serial Interface Adapter
2402 USB to 4-Port RS-422, RS-485 DB9 Serial Interface Adapter
USB to 2-Port RS-232, RS-422, RS-485 (Software Configurable) DB9 Serial Interface
Adapter
Embedded USB to 2-Port RS-232, RS-422, RS-485 (Software Configurable) DB9
Serial Interface Adapter with PC Bracket
The 2402 utilizes four USB UARTs. These chips feature programmable baud rate, data format, 128-byte
dual-port TX buffer, and 384-byte dual-port RX buffer. The RS-422/485 transceiver supports data rates from
300 baud up to 921.6 K baud. Refer to Appendix C for cable length limitations.
Temperature Range 0º to 70º C (32º to 158º F) -50º to 105º C (-58º to 221º F)
Humidity Range 10 to 90% R.H. Non-Condensing 10 to 90% R.H. Non-Condensing
POWER REQUIREMENTS
Supply line +5 VDC
Rating 500 mA
MANUFACTURING
All Sealevel Systems, Inc. printed circuit boards are built to UL 94V0 rating and are 100% electrically tested.
These printed circuit boards are solder mask over bare copper or solder mask over tin nickel.
This 2402 ships from Sealevel Systems with the following configuration:
- RS-422 mode
- 120 ohm termination
- 1 K ohm pull up on RX+
- 1 K ohm pull down on RX-
In order to change this configuration, the enclosure must be opened by removing the four screws located
on the bottom. When reassembling please note that the top and bottom halves of the enclosure are keyed
to fit in only one direction.
ELECTRICAL INTERFACE SELECTION
Each of the four serial ports on the 2402 can be individually configured as an RS-422 or RS-485 interface.
This is selectable via the DIP switches and DIP shunts located on the circuit board (PCB). Each of the switch
positions is described on the following page.
The transmitter lines TX+ and TX- are always driven
ON: RS-485 Mode
The transmitter lines TX+ and TX- are switched to high impedance when the device is
not actively transmitting data
NERS-485 option, OFF for RS-422
OFF: The receiver is always enabled. In a two-wire setup the receiver will echo back
all transmitted data.
ON: The receiver is disabled when the transmitter is enabled. In a two-wire setup
the receiver will not echo back transmitted data.
Note: Switch positions 1 and 2 are for port 1 and switch positions 3 and 4 for port 2
on SW3. Switch positions 1 and 2 are for port 3 and switch positions 3 and 4 for port
4 on SW1.
This is not a valid configuration for the 2402.
The switches will have no effect.
Port 2: RS-485 two wire communication with no echo.
The corresponding shunt is in the 422/485 position.
Switches 485 2, NE 2, and Port 2 L, L, T, PU, and PD are all in the ON position.
Port 3: RS-422 with 120 ohm termination.
The corresponding shunt is in the 422/485 position.
Switches 485 3, NE 3, and Port 3 L, L, PU, and PD are all in the OFF position,
T is in the ON position.
Port 4: RS-485 two wire communication with echo.
The corresponding shunt is in the 422/485 position.
Switches 485 4, and Port 4 L, L, T, PU, and PD are all in the ON position,
NE 4 is in the OFF position.
1. To obtain the most current software driver package from Sealevel’s website, download from here:
• SeaCOM for Windows
• SeaCOM for Linux
2. Click on the SeaCOM link in the ‘Downloads’ section to download the current driver.
3. Once downloaded, double-click on the executable to launch the InstallShield wizard and initiate the
driver installation.
4. SeaCOM software can also be downloaded from the 2402 product webpage:
https://www.sealevel.com/product/2402
SEACOM SOFTWARE INSTALLATION
Windows Installation
To install Sealevel Systems software, you must log in as an administrator or have administrator
privileges in Windows.
For Windows XP and older versions of Windows, do not connect the device to a USB port until after
the software has been successfully installed. In Windows Vista and newer versions of Windows,
SeaCOM version 3.6.30 and later will install SeaCOM hardware that is already connected.
1. Locate the file on your computer (e.g., SS030703.exe), right-click on the filename, and click ‘Run as
Administrator’ in the fly-out menu.
2. When the ‘SeaCOM - InstallShield Wizard’ window appears, click the ‘Next’ button to initiate the
software installation.
3. When the ‘License Agreement’ window appears, accept the terms and click ‘Next’ to continue. You
can click the ‘Print’ button to print out a copy of the agreement for your records. If you do not
accept the terms of the agreement, the installation will stop.
4. When the ‘Ready to Install the Program’ window appears, click the ‘Install’ button to install the
software. The files will be automatically installed into the ‘C:\Program Files (x86)’ folder on your
computer.
5. The setup file will automatically detect the operating environment and install the proper
components. Once the installation is complete, close the SeaCOM installer window.
6. You have completed the software driver installation process.
7. Refer to the Physical Installation section to connect and install your adapter.
1. Download the current driver using the Instructions from the ‘Software Installation Download’ section
above. Please take note of the destination directory it will save to.
2. Uninstall the currently loaded SeaCOM software found in the ‘Apps and Features’ (Windows 10 or
newer) or ‘Programs and Features’ (Windows 8.1 and older) list.
3. Navigate to Device Manager and remove the 2402 by right clicking on the line items in ‘Universal
Serial Bus controllers’ and choosing ‘Uninstall’.
4. In the Device Manager under ‘Action’, choose ‘Scan for Hardware changes’. This will prompt the
installation of the adapter and associate it with the newly installed SeaCOM driver.
5. Proceed with the hardware installation of your SeaLINK USB serial adapter.
HARDWARE INSTALLATION
The 2402 can be connected to any Upstream Type A USB port at the PC host or an Upstream Hub. Since it is
hot-pluggable, there is no need to power down your computer prior to installation. Once you have installed
the software simply plug the USB connector into an available USB port. The drivers that were installed
during setup will automatically be used to configure the adapter.
VERIFYING INSTALLATION
To confirm that the serial ports have been successfully installed, look in Device Manager under ‘Ports (COM
& LPT)’. The COM assignments will be included with the associated COM numbers in parentheses.
To access Device Manager in Windows 10:
1. Right-click on the Start button (Windows logo).
2. In the fly-out menu, click ‘Device Manager’.
3. Continue with step 4 below.
To access Device Manager in Windows 7:
1. Right-click on ‘Computer’ in the Start menu.
2. Click ‘Manage’ in the fly-out menu to launch the ‘Computer Management’ console window.
3. In the left pane under ‘System Tools’, click ‘Device Manager’.
4. In right pane near the bottom, expand the ‘Ports (COM & LPT)’ section by clicking the ‘>’ symbol.
5. You should now see the COM assignments with the associated COM numbers in parentheses.
The SeaCOM software program adds entries to the system registry that are necessary for specifying the
operating parameters for your device. To completely remove the hardware and associated software, follow
the steps in the order that they appear.
To upgrade to the latest version of SeaCOM, follow the instructions to uninstall the hardware and software,
followed by the upgrade instructions.
Start with the hardware connected to a USB port. Do not unplug it until instructed to do so.
REMOVE HARDWARE USING DEVICE MANAGER
To access Device Manager in Windows 10:
1. Right-click on the Start button.
2. In the fly-out menu, click ‘Device Manager’.
3. In Device Manager, open the ‘View’ menu and select ‘Show hidden devices’.
4. Continue with Step 4 below.
To access Device Manager in Windows 7:
1. Right-click on ‘Computer’ in the Start menu.
2. Click ‘Manage’ in the fly-out menu to launch the ‘Computer Management’ console window.
3. In the left pane under ‘System Tools’, click ‘Device Manager’.
4. In right pane near the bottom, expand the ‘Universal Serial Bus controllers’ section by clicking
Make sure you have first removed the hardware using the instructions on the previous page before
removing the software, otherwise remnants of the configuration settings will be left on your system.
Keep the SeaLINK device plugged in until the software has been completely uninstalled.
In Windows 10:
1. Right-click the Start button.
2. In the fly-out menu, click ‘Apps and Features’.
3. The Settings -> Apps & Features list will show all currently installed software. Once the list
populates, locate and select the entry for ‘SeaCOM’.
4. Click ‘Uninstall’.
5. A confirmation dialog box may appear. Click ‘Uninstall’
6. In the confirmation dialog box ‘Do you want to allow this app to make changes to your device?’
The adapter should provide years of trouble-free service. However, in the event that it appears to be
functioning incorrectly, the following tips can eliminate most common problems without the need to call
Technical Support.
Ensure that the Sealevel Systems SeaCOM software has been installed on the machine, so that the necessary
files are in place to complete the installation. To confirm installation, click on the Windows ‘Start’ button
and then select ‘All Programs’. You should see the ‘SeaCOM’ program folder listed.
Check to make sure that USB support is enabled and functioning properly in the operating system. The
presence of the ‘Universal Serial Bus controllers’ listing in Device Manager will confirm that USB support is
enabled in Windows operating systems.
Locate the COM ports for your device in Device Manager (described under ‘Verifying Installation’ in the
Installation and Configuration section of this manual).
Once you have confirmed that the serial adapter COM ports are listed in Device Manager, use the Sealevel
WinSSD utility to verify communications. Detailed help is included in the WinSSD utility.
Please set the Electrical Interface for RS-422.
If you have a loopback plug, put it on the adapter connector. If you do not have a loopback plug, you can
use female jumper wires to make the connection to verify the functionality.
RS-422 requires pins 1 & 4 (Receive + and Transmit +) and also pins 2 & 3 (Receive - and Transmit -) to be
jumpered as shown in this graphic:
To test communications, launch the WinSSD utility in the SeaCOM folder in the ‘Start’ menu.
On the ‘Port Information’ tab, select the associated COM port and click the ‘Open’ button.
This will first open the COM port. From this tab the port can also be closed (See image below). Click the
‘Settings’ button to open the COM Port Properties dialog box. This will allow the Port Settings to be altered.
If the COM port is properly working, the Sync Status green light will glow and the Transmit Frames and
Receive Frames will increase. The Tx and Rx Data Rates will show the calculated data rate.
This verifies that the adapter is working properly. You can continue testing this port with different
configurations or proceed with testing other ports, if necessary.
A sudden electrostatic discharge can destroy sensitive components. Proper packaging and grounding
rules must therefore be observed. Always take the following precautions:
1. Transport boards and cards in electrostatically secure containers or bags.
2. Keep electrostatically sensitive components in their containers, until they arrive at an
electrostatically protected workplace.
3. Only touch electrostatically sensitive components when you are properly grounded.
4. Store electrostatically sensitive components in protective packaging or on anti-static mats.
GROUNDING METHODS
The following measures help to avoid electrostatic damages to the device:
5. Cover workstations with approved antistatic material. Always wear a wrist strap connected to a
properly grounded workplace.
6. Use antistatic mats, heel straps, and/or air ionizers for more protection.
7. Always handle electrostatically sensitive components by their edge or by their casing.
8. Avoid contact with pins, leads, or circuitry.
9. Turn off power and input signals before inserting and removing connectors or connecting test
equipment.
10. Keep work area free of non-conductive materials such as ordinary plastic assembly aids and
Styrofoam.
11. Use field service tools such as cutters, screwdrivers, and vacuum cleaners that are conductive.
The RS-422 specification defines the electrical characteristics of balanced voltage digital interface circuits.
RS-422 is a differential interface that defines voltage levels and driver/receiver electrical specifications. On
a differential interface, logic levels are defined by the difference in voltage between a pair of outputs or
inputs. In contrast, a single ended interface, for example RS-232, defines the logic levels as the difference
in voltage between a single signal and a common ground connection. Differential interfaces are typically
more immune to noise or voltage spikes that may occur on the communication lines. Differential interfaces
also have greater drive capabilities that allow for longer cable lengths. RS-422 is rated up to 10 Megabits
per second and can have cabling 4000 feet long. RS-422 also defines driver and receiver electrical
characteristics that will allow 1 driver and up to 32 receivers on the line at once. RS-422 signal levels range
from 0 to +5 volts. RS-422 does not define a physical connector.
RS-485
RS-485 is backwardly compatible with RS-422; however, it is optimized for party-line or multi-drop
applications. The output of the RS-422/485 driver is capable of being Active (enabled) or Tri-State
(disabled). This capability allows multiple ports to be connected in a multi-drop bus and selectively polled.
RS-485 allows cable lengths up to 4000 feet and data rates up to 10 Megabits per second. The signal levels
for RS-485 are the same as those defined by RS-422. RS-485 has electrical characteristics that allow for 32
drivers and 32 receivers to be connected to one line. This interface is ideal for multi-drop or network
environments. RS-485 tri-state driver (not dual-state) will allow the electrical presence of the driver to be
removed from the line. Only one driver may be active at a time and the other driver(s) must be tri-stated.
RS-485 can be cabled in two ways, two wire and four wire mode. The 2017 implements two wire RS-485.
Two wire mode does not allow for full duplex communication, and requires that data be transferred in only
one direction at a time. For half-duplex operation, the two transmit pins should be connected to the two
receive pins (Tx+ to Rx+ and Tx- to Rx-). Four wire mode allows full duplex data transfers. RS-485 does not
define a connector pin-out or a set of modem control signals. RS-485 does not define a physical connector.
Serial data communications implies that individual bits of a character are transmitted consecutively to a
receiver that assembles the bits back into a character. Data rate, error checking, handshaking, and
character framing (start/stop bits) are pre-defined and must correspond at both the transmitting and
receiving ends.
Asynchronous communications are the standard means of serial data communication for PC compatible and
PS/2 computers. The original PC was equipped with a communication or COM port that was designed
around an 8250 Universal Asynchronous Receiver Transmitter (UART). This device allows asynchronous
serial data to be transferred through a simple and straightforward programming interface. A starting bit
followed by a pre-defined number of data bits (5, 6, 7, or 8) defines character boundaries for asynchronous
communications. The end of the character is defined by the transmission of a pre-defined number of stop
bits (usually 1, 1.5 or 2). An extra bit used for error detection is often appended before the stop bits. The
diagram below demonstrates asynchronous communication bits.
This special bit is called the parity bit. Parity is a simple method of determining if a data bit has been lost or
corrupted during transmission. There are several methods for implementing a parity check to guard against
data corruption. Common methods are called (E)ven Parity or (O)dd Parity. Sometimes parity is not used to
detect errors on the data stream. This is referred to as (N)o parity. Because each bit in asynchronous
communications is sent consecutively, it is easy to generalize asynchronous communications by stating that
each character is wrapped (framed) by pre-defined bits to mark the beginning and end of the serial
transmission of the character. The data rate and communication parameters for asynchronous
communications have to be the same at both the transmitting and receiving ends. The communication
parameters are baud rate, parity, number of data bits per character, and stop bits (i.e., 9600,N,8,1).
This equipment has been tested and found to comply with the limits for Class A digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a residential installation. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and receiver
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected
•Consult the dealer or an experienced radio/TV technician for help
CAUTION
Sealevel Systems, Inc. is not responsible for any radio or television interference caused by unauthorized
modifications of this equipment or the substitution of attachment of connecting cables and equipment
other than those specified by Sealevel Systems. Such unauthorized modifications, substitutions, or
attachments may void the user’s authority to operate the equipment. The correction of interference caused
by such unauthorized modifications, substitutions, or attachments will be the responsibility of the user.
Always use cabling provided with this product if possible. If no cable is provided or if an alternate cable is
required, use high quality shielded cabling to maintain compliance with FCC directives.
CANADIAN RADIO INTERFERENCE REGULATIONS
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Cet Appareil numérique de la classe A respecte toutes les exigences de Règlement sur le matériel du
Canada.
Products bearing the CE Label fulfill the requirements of the EMC directive (89/336/EEC)
and of the low-voltage directive (73/23/EEC) issued by the European Commission.
To obey these directives, the following European standards must be met:
EN55022 Class A - ‘Limits and methods of measurement of radio interference characteristics of
information technology equipment’
EN55024 - ‘Information technology equipment Immunity characteristics Limits and methods of
measurement.
EN60950 (IEC950) - ‘Safety of information technology equipment, including electrical business
equipment’
Always use cabling provided with this product if possible. If no cable is provided or if an alternate
cable is required, use high quality shielded cabling to maintain compliance with EMC directives.
When calling for technical assistance, please have the device installed and ready to run diagnostics. If
possible, have your user manual and current settings ready.
The Sealevel website is an excellent resource located at www.sealevel.com. The most current software
updates and user manuals are available via our homepage by clicking on the 'Drivers' or 'Manuals' links
located under ‘Technical Support.’ Manuals and software can also be downloaded from the product page
for your device.
The FAQ section of our website answers many common questions. Refer to this helpful resource by visiting
www.sealevel.com/support/category/faqs/
TECHNICAL SUPPORT
Monday – Friday
8:00 am to 5:00 pm EST
Phone: +1 (864) 843-4343
Email: [email protected]
RETURN AUTHORIZATION MUST BE OBTAINED FROM SEALEVEL SYSTEMS BEFORE RETURNED
MERCHANDISE WILL BE ACCEPTED. AUTHORIZATION CAN BE OBTAINED BY CALLING SEALEVEL
SYSTEMS AND REQUESTING A RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER.
.
You will receive an email from the RMA system with return shipping instructions.
Sealevel's commitment to providing the best I/O solutions is reflected in the Lifetime Warranty that is
standard on all Sealevel manufactured I/O products. Relio™ industrial computers are warranted for a period
of two years and the R9 family is warranted for a five year period from date of purchase. We are able to
offer this warranty due to our control of manufacturing quality and the historically high reliability of our
products in the field. Sealevel products are designed and manufactured at its Liberty, South Carolina
facility, allowing direct control over product development, production, burn-in and testing. Sealevel
achieved ISO-9001:2000 certification in 2002.
WARRANTY POLICY
Sealevel Systems, Inc. (hereafter "Sealevel") warrants that the Product shall conform to and perform in
accordance with published technical specifications and shall be free of defects in materials and
workmanship for the warranty period. In the event of failure, Sealevel will repair or replace the product at
Sealevel's sole discretion. Failures resulting from misapplication or misuse of the Product, failure to adhere
to any specifications or instructions, or failure resulting from neglect, abuse, accidents, or acts of nature
are not covered under this warranty.
Warranty service may be obtained by delivering the Product to Sealevel and providing proof of purchase.
Customer agrees to insure the Product or assume the risk of loss or damage in transit, to prepay shipping
charges to Sealevel, and to use the original shipping container or equivalent. Warranty is valid only for
original purchaser and is not transferable.
This warranty applies to Sealevel manufactured Product. Product purchased through Sealevel but
manufactured by a third party will retain the original manufacturer's warranty.
NON-WARRANTY REPAIR/RETEST
Products returned due to damage or misuse and Products retested with no problem found are subject to
repair/retest charges. A purchase order or credit card number and authorization must be provided in order
to obtain an RMA (Return Merchandise Authorization) number prior to returning Product.
HOW TO OBTAIN AN RMA (RETURN MERCHANDISE AUTHORIZATION)
If you need to return a product for warranty or non-warranty repair, you must first obtain an RMA number.
Please contact Sealevel Systems, Inc. Technical Support for assistance:
Available Monday – Friday, 8:00AM to 5:00PM EST
Phone 864-843-4343
Email [email protected]