U Series 9 ce
ST3160022ACE
ST3120025ACE
ST380012ACE
U Series 9 ce
ST3160022ACE
ST3120025ACE
ST380012ACE
©2003– 2004, Seagate Technology LLC All rights reserved
Publication number: 100271705, Rev. F
May 2004
Seagate, Seagate Technology, and the Seagate logo are registered trademarks of Seagate
Technology LLC. SeaTools, SeaFONE, SeaBOARD, and SeaTDD are either registered
trademarks or trademarks of Seagate Technology LLC. Other product names are registered
trademarks or trademarks of their owners.
Seagate reserves the right to change, without notice, product offerings or specifications. No
part of this publication may be reproduced in any form without written permission of Seagate
Technology LLC.
Revision status summary sheet
Revision Date Sheets Affected
Rev. A 01/31/03 All.
Rev. B 04/15/03 Page 24.
Rev. C 05/07/03 Pages 6, 30-32, and 37-41
Rev. D 07/14/03 Pages 1, 4, 5, 7, 11, 12, and 13. Also new design and page size.
Rev. E 12/01/03 Page 16.
Rev. F 05/18/04 Page 3 - 5 and 7.
Contents
1.0 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
2.0 Drive specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2.1 Specification summary table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2.2 Formatted capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2.2.1 LBA mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2.3 Default logical geometry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2.4 Physical organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2.5 Recording and interface technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2.6 Physical characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
2.7 Seek time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
2.8 Start/stop times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
2.9 Power specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
2.9.1 Power consumption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
2.9.2 Conducted noise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.9.3 Voltage tolerance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.9.4 Power-management modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.10 Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
2.10.1 Ambient temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
2.10.2 Temperature gradient. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
2.10.3 Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
2.10.4 Altitude . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
2.10.5 Shock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2.10.6 Vibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2.11 Acoustics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2.12 Electromagnetic immunity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
2.13 Reliability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
2.14 Agency certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
2.14.1 Safety certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
2.14.2 Electromagnetic compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
2.14.3 FCC verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
3.0 Configuring and mounting the drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
3.1 Handling and static discharge precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
3.2 Breather filter hole precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
3.3 Jumper settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3.3.1 Master/slave configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3.3.2 Cable-select option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3.3.3 Alternate capacity jumper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3.3.4 Ultra ATA/100 cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
3.4 Drive mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
4.0 ATA interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
4.1 ATA interface signals and connector pins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
4.1.1 Supported ATA commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
4.1.2 Identify Device command. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
4.1.3 Set Features command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
4.1.4 S.M.A.R.T. commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
5.0 Seagate Technology support services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
U Series 9 ce Product Manual, Rev. F v
vi U Series 9 ce Product Manual, Rev. F
List of Figures
Figure 1. Typical 5V startup and operation current profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Figure 2. Typical 12V startup and operation current profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Figure 3. Breather filter hole location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Figure 4. Master/slave jumper settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Figure 5. Ultra ATA cable connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Figure 6. Mounting dimensions—top, side and end view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Figure 7. I/O pins and supported ATA signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
U Series 9 ce Product Manual, Rev. F vii
viii U Series 9 ce Product Manual, Rev. F
1.0 Introduction
This manual describes the functional, mechanical and interface specifications for the following Seagate
U Series 9® ce model drives:
• ST3160022ACE
• ST3120025ACE
• ST380012ACE
These drives provide the following key features:
• High instantaneous (burst) data transfer rates (up to 100 Mbytes per second) using Ultra DMA mode 5.
• Giant magnetoresistive (GMR) recording heads and EPRML technology, which provide the drives with
increased areal density.
• State-of-the-art cache and on-the-fly error-correction algorithms.
• Full-track multiple-sector transfer capability without local processor intervention.
• Quiet operation.
• 350 Gs nonoperating shock.
• SeaTools diagnostic software performs a drive self-test that eliminates unnecessary drive returns.
• The 3D Defense System™, which includes Drive Defense, Data Defense, and Diagnostic Defense, offers
the industry’s most comprehensive protection for disc drives.
• Support for S.M.A.R.T. drive monitoring and reporting.
• Support for Read Multiple and Write Multiple commands.
• Support for autodetection of master/slave drives that use cable select (CSEL).
®
U Series 9 ce Product Manual, Rev. F 1
2 U Series 9 ce Product Manual, Rev. F
2.0 Drive specifications
Unless otherwise noted, all specifications are measured under ambient conditions, at 25°C, and nominal
power. For convenience, the phrases the drive and this drive are used throughout this manual to indicate
ST3160022ACE, ST3120025ACE, and ST380012ACE model drives.
2.1 Specification summary table
The specifications listed in this table are for quick reference. For details on specification measurement or definition, see the appropriate section of this manual.
Drive specification ST3160022ACE ST3120025ACE ST380012ACE
Formatted Gbytes (512 bytes/sector) 160 120 80
Guaranteed sectors 312,581,808 234,441,648 156,301,488
Bytes per sector 512
Default sectors per track 63
Default read/write heads 16
Default cylinders 16,383
Physical read/write heads 4 3 2
Discs 2 2 1
Recording density, BPI (bits/inch max) 595,000
Track density, TPI (tracks/inch max) 94,600
Areal density, (Mbits/inch2 max) 56.3
Sustained data transfer rate OD (Mbytes/sec) 48
I/O data-transfer rate (Mbytes/sec max) 100
ATA data-transfer modes supported PIO modes 0–4
Cache buffer 2 Mbyte (2,048 kbytes)
Height (mm max) 26.035 mm (1.028 inches)
Width (mm max) 101.6 mm (4.000 inches)
Length (mm max) 146.99 mm (5.787 inches)
Weight (typical) 635 grams (1.4 lb)
Average latency (msec) 4.16
Power-on to ready (sec typical) 10 sec
Standby to ready (sec typical) 10 sec
Startup current (typical) 12V (peak) 2.3 amps
Track-to-track seek time (msec typical) <1.0 (read), <1.2 (write)
Average seek, read (msec typical) 8.5
Average seek, write (msec typical) 9.5
Seek power (typical) 10.3 watts
Multiword DMA modes 0–2
Ultra DMA modes 0–5
U Series 9 ce Product Manual, Rev. F 3
Drive specification ST3160022ACE ST3120025ACE ST380012ACE
Read/write power (typical) 9.8 watts
Idle mode (typical) 6.7 watts
Standby mode (typical) 0.9 watts
Sleep mode (typical) 0.9 watts
Voltage tolerance (including noise)
Ambient temperature 0° to 60°C (operating)
Temperature gradient (°C per hour max) 20°C (operating)
Relative humidity 5% to 90% (operating)
Relative humidity gradient 30% per hour max
Wet bulb temperature (°C max) 33 (operating)
Altitude, operating –60.96 m to 3,048 m
Altitude, nonoperating (below mean sea level, max) –60.96 m to 12,192 m
Shock, operating (Gs max at 2 msec) 63
Shock, nonoperating (Gs max at 2 msec) 350 Gs
Vibration, operating 1.0 G (0 to peak, 5–350 Hz)
Vibration, nonoperating 5.0 Gs (0 to peak, 22–350 Hz)
Drive acoustics Sound power (bels)
5V ± 5%
12V ± 10%
–40° to 70°C (nonoperating)
30°C (nonoperating)
5% to 95% (nonoperating)
40 (nonoperating)
(–200 ft to 10,000+ ft)
(–200 ft to 40,000+ ft)
Idle* <2.5 (typical)
Quiet seek 2.8 (typical)
Nonrecoverable read errors 1 per 10
Mean time between failures (power-on hours) 600,000
Service life 5 Years
Contact start-stop cycles (25°C, 40% rel. humidity) 50,000
*During periods of drive idle, some offline activity may occur according to the S.M.A.R.T. specification, which may increase acoustic and
power to operational levels.
2.7 (max)
3.0 (max)
14
bits read
4 U Series 9 ce Product Manual, Rev. F
2.2 Formatted capacity
Model
ST3160022ACE 160 Gbytes 312,581,808 512
ST3120025ACE 120 Gbytes 234,441,648 512
ST380012ACE 80 Gbytes 156,301,488 512
Formatted
capacity
Guaranteed
sectors
Bytes per sector
2.2.1 LBA mode
When addressing these drives in LBA mode, all blocks (sectors) are consecutively numbered from 0 to n–1,
where n is the number of guaranteed sectors as defined above.
See Section 4.1.2, "Identify Device command" (words 60-61 and 100-103) for additional information about 48bit addressing support of drives with capacities over 137 Gbytes.
2.3 Default logical geometry
Cylinders Read/write heads Sectors per track
16,383 16 63
2.4 Physical organization
Model Read/write heads Number of discs
ST3160022ACE 4 2
ST3120025ACE 3 2
ST380012ACE 2 1
2.5 Recording and interface technology
Interface ATA
Recording method 16/17 EPRML
Recording density BPI (bits/inch max) 595,000
Track density TPI (tracks/inch max) 94,600
Areal density (Mbits/inch2 max) 56.3
Internal data-transfer rate OD (Mbytes/sec max) 85.4
Sustained data transfer rate OD (Mbytes/sec max) 48
I/O data-transfer rate (Mbytes/sec max) 100 (Ultra DMA mode 5)
Interleave 1:1
Cache buffer 2 Mbyte (2,048 kbytes)
U Series 9 ce Product Manual, Rev. F 5
2.6 Physical characteristics
Drive specification
Maximum height
(mm)
(inches)
Maximum width
(mm)
(inches)
Maximum length
(mm)
(inches)
Typical weight
(grams)
(pounds)
26.035
1.028
101.6
4.00
146.99
5.787
635
1.4
2.7 Seek time
Seek measurements are taken with nominal power at 25°C ambient temperature. All times are measured using
drive diagnostics. The specifications in the table below are defined as follows:
• Track-to-track seek time is an average of all possible single-track seeks in both directions.
• Average seek time is a true statistical random average of at least 5,000 measurements of seeks between
random tracks, less overhead.
Typical seek times (msec) Read Write
Track-to-track <1.0 <1.2
Average 8.5 9.5
Average latency: 4.16 4.16
Note. These drives are designed to consistently meet the seek times represented in this manual. Physical
seeks, regardless of mode (such as track-to-track and average), are expected to meet or exceed
the noted values. However, due to the manner in which these drives are formatted, benchmark
tests that include command overhead or measure logical seeks may produce results that vary from
these specifications.
2.8 Start/stop times
Power-on to Ready (sec) 10 (max)
Standby to Ready (sec) 10 (max)
Ready to spindle stop (sec) 20 (max)
2.9 Power specifications
The drive receives DC power (+5V or +12V) through a four-pin standard drive power connector.
6 U Series 9 ce Product Manual, Rev. F
2.9.1 Power consumption
Power requirements for the drives are listed in the table on page 7. Typical power measurements are based on
an average of drives tested, under nominal conditions, using 5.0V and 12.0V input voltage at 25°C ambient
temperature.
• Spinup power
Spinup power is measured from the time of power-on to the time that the drive spindle reaches operating speed.
• Seek mode
During seek mode, the read/write actuator arm moves toward a specific position on the disc surface and does
not execute a read or write operation. Servo electronics are active. Seek mode power represents the worstcase power consumption, using only random seeks with read or write latency time. This mode is not typical
and is provided for worst-case information.
• Read/write power and current
Read/write power is measured with the heads on track, based on a 16-sector write followed by a 32-msec
delay, then a 16-sector read followed by a 32-msec delay.
• Operating power and current
Operating power is measured using 40 percent random seeks, 40 percent read/write mode (1 write for each
10 reads) and 20 percent drive idle mode.
• Idle mode power
Idle mode power is measured with the drive up to speed, with servo electronics active and with the heads in
a random track location.
• Standby mode
During Standby mode, the drive accepts commands, but the drive is not spinning, and the servo and read/
write electronics are in power-down mode.
Power dissipation (watts)
Example: ST3160022ACE, 2-disc
Spinup — — 2.6 (peak)
Idle 6.7 0.410 0.380
Operating 40% r/w, 40% seek, 20% inop. 9.8 0.584 0.570
Seeking 10.3 0.393 0.687
Standby 0.900 0.144 0.015
Sleep 0.900 0.144 0.015
*During periods of drive idle, some offline activity may occur according to the S.M.A.R.T. specification, which may increase acoustic and
power to operational levels.
Average
(watts, 25° C)
5V typ
amps
12V typ
amps
U Series 9 ce Product Manual, Rev. F 7
2.9.1.1 Typical current profile
1.2
1.0
0.8
Amps
0.6
0.4
0.2
0.0
+5 Volt Current during spindle start — Typical Amperes
1234 5 67 8 9
Seconds
Figure 1. Typical 5V startup and operation current profile
3.0
2.5
2.0
Amps
1.5
1.0
0.5
0.0
+12 Volt Current during spindle start — Typical Amperes
012345678
Seconds
Figure 1. Typical 12V startup and operation current profile
8 U Series 9 ce Product Manual, Rev. F
2.9.2 Conducted noise
Input noise ripple is measured at the host system power supply across an equivalent 80-ohm resistive load on
the +12 volt line or an equivalent 15-ohm resistive load on the +5 volt line.
• Using 12-volt power, the drive is expected to operate with a maximum of 120 mV peak-to-peak square-wave
injected noise at up to 10 MHz.
• Using 5-volt power, the drive is expected to operate with a maximum of 100 mV peak-to-peak square-wave
injected noise at up to 10 MHz.
Note. Equivalent resistance is calculated by dividing the nominal voltage by the typical RMS read/write
current.
2.9.3 Voltage tolerance
Voltage tolerance (including noise):
5V ± 5%
12V ± 10%
2.9.4 Power-management modes
The drive provides programmable power management to provide greater energy efficiency. In most systems,
you can control power management through the system setup program. The drive features the following
power-management modes:
Power mode Heads Spindle Buffer
Active Tracking Rotating Enabled
Idle Tracking Rotating Enabled
Standby Parked Stopped Enabled
Sleep Parked Stopped Disabled
• Active mode
The drive is in Active mode during the read/write and seek operations.
• Idle mode
The buffer remains enabled, and the drive accepts all commands and returns to Active mode any time disc
access is necessary.
• Standby mode
The drive enters Standby mode when the host sends a Standby Immediate command. If the host has set the
standby timer, the drive can also enter Standby mode automatically after the drive has been inactive for a
specifiable length of time. The standby timer delay is established using a Standby or Idle command. In Standby
mode, the drive buffer is enabled, the heads are parked and the spindle is at rest. The drive accepts all
commands and returns to Active mode any time disc access is necessary.
•Sleep mode
The drive enters Sleep mode after receiving a Sleep command from the host. In Sleep mode, the drive buffer
is disabled, the heads are parked and the spindle is at rest. The drive leaves Sleep mode after it receives a
Hard Reset or Soft Reset from the host. After receiving a reset, the drive exits Sleep mode and enters Standby
mode with all current translation parameters intact.
• Idle and Standby timers
Each time the drive performs an Active function (read, write or seek), the standby timer is reinitialized and
begins counting down from its specified delay times to zero. If the standby timer reaches zero before any drive
U Series 9 ce Product Manual, Rev. F 9
activity is required, the drive makes a transition to Standby mode. In both Idle and Standby mode, the drive
accepts all commands and returns to Active mode when disc access is necessary.
2.10 Environmental specifications
2.10.1 Ambient temperature
Ambient temperature is defined as the temperature of the environment immediately surrounding the drive.
Actual drive case temperature should not exceed
Above 1,000 feet (305 meters), the maximum temperature is derated linearly to 112°F (44°C) at 10,000 feet
(3,048 meters).
Operating: 0° to 60°C (32° to 140°F)
Nonoperating: –40° to 70°C (–40° to 158°F)
2.10.2 Temperature gradient
Operating: 20°C per hour (68°F per hour max), without condensation
Nonoperating: 30°C per hour (86°F per hour max)
2.10.3 Humidity
69°C (156°F) within the operating ambient conditions.
2.10.3.1 Relative humidity
Operating: 5% to 90% noncondensing (30% per hour max)
Nonoperating: 5% to 95% noncondensing (30% per hour max)
2.10.3.2 Wet bulb temperature
Operating: 33°C (91.4°F max)
Nonoperating: 40.0°C (104°F max)
2.10.4 Altitude
Operating: –60.96 m to 3,048 m (–200 ft to 10,000+ ft)
Nonoperating: –60.96 m to 12,192 m (–200 ft to 40,000+ ft)
10 U Series 9 ce Product Manual, Rev. F
2.10.5 Shock
All shock specifications assume that the drive is mounted securely with the input shock applied at the drive
mounting screws. Shock may be applied in the X, Y or Z axis.
2.10.5.1 Operating shock
These drives comply with the performance levels specified in this document when subjected to a maximum
operating shock of 63 Gs based on half-sine shock pulses of 2 msec. Shocks should not be repeated more
than two times per second.
2.10.5.2 Nonoperating shock
The nonoperating shock level that the drive can experience without incurring physical damage or degradation
in performance when subsequently put into operation is 350 Gs based on a nonrepetitive half-sine shock pulse
of 2 msec duration.
2.10.6 Vibration
All vibration specifications assume that the drive is mounted securely with the input vibration applied at the
drive mounting screws. Vibration may be applied in the X, Y or Z axis.
2.10.6.1 Operating vibration
The following table lists the maximum vibration levels that the drive may experience while meeting the performance standards specified in this document.
5–350 Hz 1.0 G acceleration (zero to peak)
2.10.6.2 Nonoperating vibration
The following table lists the maximum nonoperating vibration that the drive may experience without incurring
physical damage or degradation in performance when subsequently put into operation.
5–22 Hz 1.0-inch displacement (zero to peak)
22–350 Hz 5.0 Gs acceleration (zero to peak)
2.11 Acoustics
Drive acoustics are measured as overall A-weighted acoustic sound power levels (no pure tones). All measurements are consistent with ISO document 7779. Sound power measurements are taken under essentially
free-field conditions over a reflecting plane. For all tests, the drive is oriented with the cover facing upward.
Note. For seek mode tests, the drive is placed in seek mode only. The number of seeks per second is defined
by the following equation:
(Number of seeks per second = 0.4 / (average latency + average access time)
U Series 9 ce Product Manual, Rev. F 11
Table 1: Fluid Dynamic Bearing (FDB) motor acoustics
Acoustic mode
Models Idle* Quiet seek
ST3160022ACE
ST3120025ACE
ST380012ACE
*During periods of drive idle, some offline activity may occur according to the S.M.A.R.T. specification, which may increase acoustic and
power to operational levels.
<2.5 bels (typ)
2.7 bels (max)
2.8 bels (typ)
3.0 bels (max)
2.12 Electromagnetic immunity
When properly installed in a representative host system, the drive operates without errors or degradation in
performance when subjected to the radio frequency (RF) environments defined in the following table:
Test Description
Electrostatic discharge Contact, HCP, VCP: ± 4 kV; Air:
± 8 kV
Radiated RF immunity 80 to 1,000 MHz, 3 V/m,
80% AM with 1 kHz sine
900 MHz, 3 V/m, 50% pulse
modulation @ 200 Hz
Electrical fast transient ± 1 kV on AC mains, ± 0.5 kV on
external I/O
Surge immunity ± 1 kV differential, ± 2 kV com-
mon, AC mains
Performance
level
B EN 61000-4-2: 95
A EN 61000-4-3: 96
B EN 61000-4-4: 95
B EN 61000-4-5: 95
Reference
standard
ENV 50204: 95
Conducted RF immunity 150 kHz to 80 MHz, 3 Vrms,
80% AM with 1 kHz sine
Voltage dips, interrupts 0% open, 5 seconds
0% short, 5 seconds
40%, 0.10 seconds
70%, 0.01 seconds
A EN 61000-4-6: 97
C
C
C
B
EN 61000-4-11: 94
2.13 Reliability
Nonrecoverable read errors 1 per 1014 bits read, max.
Mean time between failures 600,000 power-on hours (nominal power, 25°C ambient temperature)
Contact start-stop cycles 50,000 cycles
(at nominal voltage and temperature, with 60 cycles per hour and a 50% duty cycle)
Service Life 5 Years
Preventive maintenance None required
12 U Series 9 ce Product Manual, Rev. F
2.14 Agency certification
2.14.1 Safety certification
The drives are recognized in accordance with UL 1950 and CSA C22.2 (950) and meet all applicable sections
of IEC950 and EN 60950 as tested by TUV North America.
2.14.2 Electromagnetic compatibility
Hard drives that display the CE mark comply with the European Union (EU) requirements specified in the Electromagnetic Compatibility Directive (89/336/EEC). Testing is performed to the levels specified by the product
standards for Information Technology Equipment (ITE). Emission levels are defined by EN 55022, Class B and
the immunity levels are defined by EN 55024.
Seagate uses an independent laboratory to confirm compliance with the EC directives specified in the previous
paragraph. Drives are tested in representative end-user systems. Although CE-marked Seagate drives comply
with the directives when used in the test systems, we cannot guarantee that all systems will comply with the
directives. The drive is designed for operation inside a properly designed enclosure, with properly shielded I/O
cable (if necessary) and terminators on all unused I/O ports. Computer manufacturers and system integrators
should confirm EMC compliance and provide CE marking for their products.
Korean RRL
If these drives have the Korea Ministry of Information and Communication (MIC) logo, they comply with paragraph 1 of Article 11 of the Electromagnetic Compatibility control Regulation and meet the Electromagnetic
Compatibility (EMC) Framework requirements of the Radio Research Laboratory (RRL) Ministry of Information
and Communication Republic of Korea.
These drives have been tested and comply with the Electromagnetic Interference/Electromagnetic Susceptibility (EMI/EMS) for Class B products. Drives are tested in a representative, end-user system by a Korean-recognized lab.
• EUT name (model numbers): ST3160022ACE, ST3120025ACE, and ST380012ACE.
• Certificate numbers: ST3160022ACE E-H011-03-0085 (B)
ST3120025ACE E-H011-03-0087 (B)
ST380012ACE E-H011-03-0084 (B)
• Trade name or applicant: Seagate Technology
• Manufacturing date: January 2003
• Manufacturer/nationality: Singapore and China
Australian C-Tick (N176)
If these models have the C-Tick marking, they comply with the Australia/New Zealand Standard AS/NZS3548
1995 and meet the Electromagnetic Compatibility (EMC) Framework requirements of the Australian Communi
cation Authority (ACA).
2.14.3 FCC verification
These drives are intended to be contained solely within a personal computer or similar enclosure (not attached
as an external device). As such, each drive is considered to be a subassembly even when it is individually mar
keted to the customer. As a subassembly, no Federal Communications Commission verification or certification
of the device is required.
-
-
Seagate Technology LLC has tested this device in enclosures as described above to ensure that the total
assembly (enclosure, disc drive, motherboard, power supply, etc.) does comply with the limits for a Class B
computing device, pursuant to Subpart
likely to result in interference to radio and television reception.
U Series 9 ce Product Manual, Rev. F 13
J, Part 15 of the FCC rules. Operation with noncertified assemblies is
Radio and television interference. This equipment generates and uses radio frequency energy and if not
installed and used in strict accordance with the manufacturer’s instructions, may cause interference to radio
and television reception.
This equipment is designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. If this equipment
does cause interference to radio or television, which can be determined by turning the equipment on and off,
you are encouraged to try one or more of the following corrective measures:
• Reorient the receiving antenna.
• Move the device to one side or the other of the radio or TV.
• Move the device farther away from the radio or TV.
• Plug the computer into a different outlet so that the receiver and computer are on different branch outlets.
If necessary, you should consult your dealer or an experienced radio/television technician for additional suggestions. You may find helpful the following booklet prepared by the Federal Communications Commission:
How to Identify and Resolve Radio-Television Interference Problems. This booklet is available from the Super
intendent of Documents, U.S. Government Printing Office, Washington, DC 20402. Refer to publication number 004-000-00345-4.
-
14 U Series 9 ce Product Manual, Rev. F
3.0 Configuring and mounting the drive
This section contains the specifications and instructions for configuring and mounting the drive.
3.1 Handling and static discharge precautions
After unpacking, and before installation, the drive may be exposed to potential handling and electrostatic discharge (ESD) hazards. Observe the following standard handling and static-discharge precautions:
Caution:
• The SeaShell™ replaces electrostatic discharge (ESD) bags. The SeaShell package is a shock-ribbed,
transparent clamshell enclosure that limits a drive’s exposure to ESD and also protects against external
shocks and stresses. The design permits attaching cables, software loading and label/barcode scanning
without removing the drive from the SeaShell. This minimizes handling damage. Keep the drive in the Sea
Shell package until you are ready for installation.
• Before handling the drive, put on a grounded wrist strap, or ground yourself frequently by touching the metal
chassis of a computer that is plugged into a grounded outlet. Wear a grounded wrist strap throughout the
entire installation procedure.
• Handle the drive by its edges or frame only.
• The drive is extremely fragile—handle it with care. Do not press down on the drive top cover.
• Always rest the drive on a padded, antistatic surface until you mount it in the computer.
• Do not touch the connector pins or the printed circuit board.
• Do not remove the factory-installed labels from the drive or cover them with additional labels. Removal voids
the warranty. Some factory-installed labels contain information needed to service the drive. Other labels are
used to seal out dirt and contamination.
-
U Series 9 ce Product Manual, Rev. F 15
3.2 Breather filter hole precautions
This section contains information regarding the precautions which should be taken regarding the breather filter
hole in Seagate hard disc drives. Proper precautions should be taken to ensure full functionality and prevent
possible damage to the drive.
Breather Hole
Do not cover
or seal.
Figure 1. Breather filter hole location
Caution: Do not cover, seal, or insert any object into this hole.
This hole has two purposes:
• To allow condensation inside the hard disc to escape
• To allow air pressure inside the hard disc to equalize with ambient pressure
Note. If this hole is covered, sealed, or penetrated by any object, the drive reliability may be compromised
and could lead to permanent damage—doing so voids the warranty.
16 U Series 9 ce Product Manual, Rev. F
3.3 Jumper settings
3.3.1 Master/slave configuration
The options jumper block shown in Figure 1 is used to configure the drive for operation. It is the 8-pin dual
header between the interface connector and the power connector. Use the following settings to configure the
drive as a master or a slave.
Master or single drive. The drive is configured at the factory for a master or single-drive operation with a
jumper set on pins 7 and 8.
Drive as slave. Remove all jumpers.
Drive as master with a non-ATA-compatible slave.
Use this jumper setting only if the drive does not work as a master with no jumpers installed.
Options jumper block
Master or single drive
Drive is slave
Master with non ATAcompatible slave
Cable select
Limit drive capacity
to 32 Gbytes
1753
684
2
Figure 1. Master/slave jumper settings
Circuit Board
3.3.2 Cable-select option
Computers that use cable select determine the master and slave drives by selecting or deselecting pin 28,
CSEL, on the interface bus. Master and slave drives are determined by their physical position on the cable. To
enable cable select, set a jumper on pins 5 and 6 as shown in Figure
1. Refer to your computer manual to
determine whether your computer supports this option.
3.3.3 Alternate capacity jumper
Some older computers may “hang” at startup if their BIOS detects a disc drive with a capacity greater than 32
Gbytes. This limits the drive’s capacity to 32 Gbytes when the alternate capacity jumper is used. To access the
full capacity of the drive, you can:
• Update the BIOS
• Use third-party software such as DiscWizard™ or Disk Manager
• Use a third-party host adapter
For drives with capacities greater than 32 Gbytes, the alternate capacity jumper changes the total available
LBA sectors to 32 Gbytes to solve issues with some BIOS during power on. The ATA Set Features subcom
mand “F1H Report Full Capacity Available” causes Identify Data words 60 and 61 to report the full capacity.
See Section 4.1.3 on page 28 for more details on the Set Features command.
-
U Series 9 ce Product Manual, Rev. F 17
Windows XP, Windows Me, Windows 98 or newer versions are needed to support drives with capacities
greater than 32 Gbytes.
3.3.4 Ultra ATA/100 cable
An 80-conductor 40-pin cable is required to run Ultra DMA mode 3, mode 4 and mode 5. This cable uses evennumbered conductors connected to the ground pins to improve signal integrity.
Note. If you are using a 40-pin, 80-conductor
cable, attach the blue connector to the
Master
Slave
Figure 1. Ultra ATA cable connectors
Pin 1
Computer
Motherboard
motherboard, the black connector to the
master drive, and the gray connector
to the slave.
Note. The drive supports both host and drive cable detection. The host detects the 80-conductor cable by
sampling pin 34, CBLID–, on the interface bus. The drive detects the 80-conductor cable by sens
ing a capacitor at the host side through the CBLID– signal. The result is reported in a Fast Rise
Detected bit (bit 13 of word 93 in the Identify drive parameter block).
3.4 Drive mounting
You can mount the drive in any orientation using four screws in the side-mounting holes or four screws in the
bottom-mounting holes. See Figure
tions when mounting the drive:
• Allow a minimum clearance of 0.030 inches (0.76 mm) around the entire perimeter of the drive for cooling.
• Use only 6-32 UNC mounting screws.
• Do not overtighten the mounting screws (maximum torque: 6 inch-lb).
• Do not use a drive interface cable that is more than 18 inches long.
1 for drive mounting dimensions. Follow these important mounting precau-
18 U Series 9 ce Product Manual, Rev. F
Notes:
1. Dimensions are shown in inches (mm).
2 Dimensions per SFF-8301 specification.
Recommended
case temperature
measurement location
1.028 max
(26.11)
3 x 0.25 0.015
(6.35 0.037)
both sides
1.122 0.02
(28.5 0.51)
1.638 0.01
(41.61 0.25)
3 x 6-32 UNC-2B
0.225 (5.72) max. fastener
penetration both sides. 3 threads
minimum engagement.
2
5.787 max
(146.99)
4.0 0.01
(101.60 0.25)
0.228
(5.79)
2.23
(56.56)
2.83
(71.80)
3.71
(94.35)
0.125 0.01
(3.18 0.25)
3.75 0.01
(95.25 0.25)
4.0 0.01
(101.60 0.25)
0.178
(4.27)
1.625 0.02
(41.28 0.51)
1.75 0.01
(44.45 0.25)
4 x 6-32 UNC-2B
0.250 (6.35) max. fastener
penetration. 3 threads
minimum engagement.
Recommended
case temperature
measurement location
Figure 1. Mounting dimensions—top, side and end view
U Series 9 ce Product Manual, Rev. F 19
20 U Series 9 ce Product Manual, Rev. F
4.0 ATA interface
These drives use the industry-standard ATA task file interface that supports 16-bit data transfers. It supports
ATA programmed input/output (PIO) modes 0–4; multiword DMA modes 0–2, and Ultra DMA modes 0–5. The
drive also supports the use of the IORDY signal to provide reliable high-speed data transfers.
You can use a daisy-chain cable to connect two drives to a single AT host bus. For detailed information about
the ATA interface, refer to the draft of AT Attachment with Packet Interface Extension (ATA/ATAPI-6), NCITS
T13 1410D, subsequently referred to as the Draft ATA-6 Standard.
4.1 ATA interface signals and connector pins
Figure 1 on page 22 summarizes the signals on the ATA interface connector that the drive supports. For a
detailed description of these signals, refer to the Draft ATA-6 Standard.
U Series 9 ce Product Manual, Rev. F 21
Drive pin #
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
Signal name
–
1
2
3
4
5
6
7
8
9
Reset
Ground
DD7
DD8
DD6
DD9
DD5
DD10
DD4
DD11
DD3
DD12
DD2
DD13
DD1
DD14
DD0
DD15
Ground
(removed)
DMARQ
Ground
DIOW–
STOP
Ground
DIOR
–
HDMARDY
HSTROBE
Ground
IORDY
DDMARDY–
DSTROBE
CSEL
–
DMACK
Ground
INTRQ
–
IOCS16
DA1
–
PDIAG
CBLID–
DA0
DA2
–
CS0
–
CS1
–
DASP
Ground
–
Host pin # and signal description
1
Hardware Reset
2
Ground
3
Host Data Bus Bit 7
4
Host Data Bus Bit 8
5
Host Data Bus Bit 6
6
Host Data Bus Bit 9
7
Host Data Bus Bit 5
8
Host Data Bus Bit 10
9
Host Data Bus Bit 4
10
Host Data Bus Bit 11
11
Host Data Bus Bit 3
12
Host Data Bus Bit 12
13
Host Data Bus Bit 2
14
Host Data Bus Bit 13
15
Host Data Bus Bit 1
16
Host Data Bus Bit 14
17
Host Data Bus Bit 0
18
Device Data (15:0)
19
Ground
(No Pin)
20
21
DMA Request
22
Ground
23
Device I/O Write:
Stop Ultra DMA Burst
24
Ground
25
Device I/O Read:
Host Ultra DMA Ready:
Host Ultra DMA Data Strobe
26
Ground
27
I/O Channel Ready
Device Ultra DMA Ready
Device Ulta DMA Data Strobe
28
Cable Select
29
DMA Acknowledge
30
Ground
31
Device Interrupt
32
Reserved
33
Host Address Bus Bit 1
34
Passed Diagnostics
Cable Assembly Type Identifier
35
Device Address (2:0)
36
Device Address (2:0)
37
Chip Select (1:0)
38
Chip Select (1:0)
39
Drive Active/Slave Present
40
Ground
Pins 28, 34 and 39 are used for master-slave communication (details shown below).
28
34
39
Drive 0 (master)Drive 1 (slave)
28
34
39
CSEL
PDIAG
DASP–
–
Host
28
34
39
Figure 1. I/O pins and supported ATA signals
22 U Series 9 ce Product Manual, Rev. F
4.1.1 Supported ATA commands
The following table lists ATA-standard commands that the drive supports. For a detailed description of the ATA
commands, refer to the Draft ATA-6 Standard.
See “S.M.A.R.T. commands” on page 29 for details and sub-
commands used in the S.M.A.R.T. implementation.
Command name Command code (in hex)
ATA-standard commands
Download Microcode 92
Execute Device Diagnostics 90
Flush Cache E7
Flush Cache Extended EA
Identify Device EC
Initialize Device Parameters 91
Read Buffer E4
Read DMA C8
Read DMA Extended 25
Read Multiple C4
Read Multiple Extended 29
Read Native Max Address F8
Read Native Max Address Extended 27
Read Sectors 20
Read Sectors Extended 24
Read Verify Sectors 40
Read Verify Sectors Extended 42
Seek 70
Set Features EF
Set Max F9
Note: Individual Set Max commands are identified by the value
placed in the Set Max Features
register as defined to the right.
Set Multiple Mode C6
S.M.A.R.T. B0
Write Buffer E8
Write DMA CA
Write DMA Extended 35
Write Multiple C5
Write Multiple Extended 39
Write Sectors 30
H
H
H
H
H
H
H
H, C9H
H
H
H
H
H
H, 21H
H
H, 41H
H
H
H
H
H
H
H
H, CBH
H
H
H
H, 31H
Address:
Password:
Lock:
Unlock:
Freeze Lock:
00
01
02
03
04
H
H
H
H
H
U Series 9 ce Product Manual, Rev. F 23
Command name Command code (in hex)
Write Sectors Extended 34
H
ATA-standard power-management commands
Check Power Mode 98H or E5
Idle 97H or E3
Idle Immediate 95H or E1
Sleep 99H or E6
Standby 96H or E2
Standby Immediate 94H or E0
ATA-standard security commands
Security Set Password F1
Security Unlock F2
Security Erase Prepare F3
Security Erase Unit F4
Security Freeze Lock F5
Security Disable Password F6
H
H
H
H
H
H
H
H
H
H
H
H
24 U Series 9 ce Product Manual, Rev. F
4.1.2 Identify Device command
The Identify Device command (command code ECH) transfers information about the drive to the host following
power up. The data is organized as a single 512-byte block of data, whose contents are shown in the table on
page 27. All reserved bits or words should be set to zero. Parameters listed with an “x” are drive-specific or
vary with the state of the drive.
See Section 2.0 on page 3 for default parameter settings.
The following commands contain drive-specific features that may not be included in the Draft ATA-6 Standard.
Word Description Value
0
Configuration information:
• Bit 15: 0 = ATA; 1 = ATAPI
• Bit 7: removable media
0C5A
• Bit 6: removable controller
• Bit 0: reserved
1 Number of logical cylinders 16,383
2 ATA-reserved 0000
3 Number of logical heads 16
4 Retired 0000
5 Retired 0000
6 Number of logical sectors per logical track: 63 003F
7–9 Retired 0000
10–19 Serial number: (20 ASCII characters, 0000H = none) ASCII
20 Retired 0000
21 Retired 0400
22 Obsolete 0000
23–26 Firmware revision (8 ASCII character string, padded with blanks to end
x.xx
of string)
27–46 Drive model number
(40 ASCII characters, padded with blanks to end of string)
ST3160022ACE
ST3120025ACE
ST380012ACE
H
H
H
H
H
H
H
H
H
47 (Bits 7–0) Maximum sectors per interrupt on Read multiple and Write
multiple (16)
48 Reserved 0000
49 Standard Standby timer, IORDY supported and may be disabled 2F00
50 ATA-reserved 0000
51 PIO data-transfer cycle timing mode 0200
52 Retired 0200
53 Words 54–58, 64–70 and 88 are valid 0007
54 Number of current logical cylinders xxxx
55 Number of current logical heads xxxx
56 Number of current logical sectors per logical track xxxx
57–58 Current capacity in sectors xxxx
8010
H
H
H
H
H
H
H
H
H
H
H
U Series 9 ce Product Manual, Rev. F 25
Word Description Value
59 Number of sectors transferred during a Read Multiple or Write Multiple
xxxx
command
60–61 Total number of user-addressable LBA sectors available
(see Section 2.2 for related information)
*Note: The maximum value allowed in this field is: 0FFFFFFFh
ST3160022ACE =0FFFFFFFh*
ST3120025ACE = 234,441,648
ST380012ACE = 156,301,488
(268,435,455 sectors, 137 Gbytes). Drives with capacities over 137
Gbytes will have 0FFFFFFFh in this field and the actual number of
user-addressable LBAs specified in words 100-103. This is required for
drives that support the 48-bit addressing feature.
62 Retired 0000
63 Multiword DMA active and modes supported
xx07
(see note following this table)
64 Advanced PIO modes supported (modes 3 and 4 supported) 0003
65 Minimum multiword DMA transfer cycle time per word (120 nsec) 0078
66 Recommended multiword DMA transfer cycle time per word (120 nsec) 0078
67 Minimum PIO cycle time without IORDY flow control (240 nsec) 00F0
68 Minimum PIO cycle time with IORDY flow control (120 nsec) 0078
69–74 ATA-reserved 0000
75 Queue depth 0000
76–79 ATA-reserved 0000
80 Major version number 007E
81 Minor version number 0000
82 Command sets supported 346B
83 Command sets supported 7D01
84 Command sets support extension 4003
85 Command sets enabled 34xx
86 Command sets enabled 3xxx
87 Command sets enable extension 4003
88 Ultra DMA support and current mode
xx3F
(see note following this table)
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
89 Security erase time 0000
90 Enhanced security erase time 0000
92 Master password revision code FFFE
93 Hardware reset value (see description following this table) xxxx
95–99 ATA-reserved 0000
100–103 Total number of user-addressable LBA sectors available
(see Section 2.2 for related information)
These words are required for drives that support the 48-bit addressing
H
H
H
H
H
ST3160022ACE = 312,581,808
ST3120025ACE = 234,441,648
ST380012ACE = 156,301,488
feature. Maximum value: 0000FFFFFFFFFFFFh.
104–127 ATA-reserved 0000
H
26 U Series 9 ce Product Manual, Rev. F
Word Description Value
128 Security status 0001
129–159 Seagate-reserved xxxx
160–254 ATA-reserved 0000
255 Integrity word xxA5
H
H
H
H
Note. Advanced Power Management (APM) and Automatic Acoustic Management (AAM) features are not supported
Note. See the bit descriptions below for words 63, 88, and 93 of the Identify Drive data:
Description (if bit is set to 1)
Bit Word 63
0 Multiword DMA mode 0 is supported.
1 Multiword DMA mode 1 is supported.
2 Multiword DMA mode 2 is supported.
8 Multiword DMA mode 0 is currently active.
9 Multiword DMA mode 1 is currently active.
10 Multiword DMA mode 2 is currently active.
Bit Word 88
0 Ultra DMA mode 0 is supported.
1 Ultra DMA mode 1 is supported.
2 Ultra DMA mode 2 is supported.
3 Ultra DMA mode 3 is supported.
4 Ultra DMA mode 4 is supported.
8 Ultra DMA mode 0 is currently active.
9 Ultra DMA mode 1 is currently active.
10 Ultra DMA mode 2 is currently active.
11 Ultra DMA mode 3 is currently active.
12 Ultra DMA mode 4 is currently active.
13 Ultra DMA mode 5 is currently active.
U Series 9 ce Product Manual, Rev. F 27
Bit Word 93
13 1 = 80-conductor cable detected, CBLID above VIH
0 = 40-conductor cable detected, CBLID below VIL
4.1.3 Set Features command
This command controls the implementation of various features that the drive supports. When the drive receives
this command, it sets BSY, checks the contents of the Features register, clears BSY and generates an inter
rupt. If the value in the register does not represent a feature that the drive supports, the command is aborted.
Power-on default has the read look-ahead and write caching features enabled. The acceptable values for the
Features register are defined as follows:
02
03
55
82
AA
F1
Enable write cache (default).
H
Set transfer mode (based on value in Sector Count register).
H
Sector Count register values:
00
01
08
09
Set PIO mode to default (PIO mode 2).
H
Set PIO mode to default and disable IORDY (PIO mode 2).
H
PIO mode 0
H
PIO mode 1
H
0AHPIO mode 2
0B
0C
20
21
22
40
41
42
43
44
45
Disable read look-ahead (read cache) feature.
H
Disable write cache.
H
Enable read look-ahead (read cache) feature (default).
H
Report full capacity available
H
PIO mode 3
H
PIO mode 4 (default)
H
Multiword DMA mode 0
H
Multiword DMA mode 1
H
Multiword DMA mode 2
H
Ultra DMA mode 0
H
Ultra DMA mode 1
H
Ultra DMA mode 2
H
Ultra DMA mode 3
H
Ultra DMA mode 4
H
Ultra DMA mode 5
H
-
Note. At power-on, or after a hardware or software reset, the default values of the features are as indi-
cated above.
28 U Series 9 ce Product Manual, Rev. F
4.1.4 S.M.A.R.T. commands
S.M.A.R.T. provides near-term failure prediction for disc drives. When S.M.A.R.T. is enabled, the drive monitors predetermined drive attributes that are susceptible to degradation over time. If self-monitoring determines
that a failure is likely, S.M.A.R.T. makes a status report available to the host. Not all failures are predictable.
S.M.A.R.T. predictability is limited to the attributes the drive can monitor. For more information on S.M.A.R.T.
commands and implementation, see the Draft ATA-6 Standard.
SeaTools diagnostic software activates a built-in drive self-test (DST S.M.A.R.T. command for D4H) that eliminates unnecessary drive returns. The diagnostic software ships with all new drives and is also available at:
http://seatools.seagate.com.
This drive is shipped with S.M.A.R.T. features disabled. You must have a recent BIOS or software package that
supports S.M.A.R.T. to enable this feature. The table below shows the S.M.A.R.T. command codes that the
drive uses.
Code in features
register
D0
H
D1
H
D2
H
D3
H
D4
H
D5
H
D6
H
D7
H
D8
H
D9
H
DA
H
S.M.A.R.T. command
S.M.A.R.T. Read Data
Vendor-specific
S.M.A.R.T. Enable/Disable Attribute Autosave
S.M.A.R.T. Save Attribute Values
S.M.A.R.T. Execute Off-line Immediate (runs DST)
S.M.A.R.T. Read Log Sector
S.M.A.R.T. Write Log Sector
Vendor-specific
S.M.A.R.T. Enable Operations
S.M.A.R.T. Disable Operations
S.M.A.R.T. Return Status
Note. If an appropriate code is not written to the Features Register, the command is aborted and 0x 04
(abort) is written to the Error register.
U Series 9 ce Product Manual, Rev. F 29
30 U Series 9 ce Product Manual, Rev. F
5.0 Seagate Technology support services
Online Services
Internet
www.seagate.com for information about Seagate products and services. Worldwide support is available 24
hours daily by e-mail for your questions.
Presales Support: www.seagate.com/support/email/email_presales.html or DiscPresales@Seagate.com
Technical Support: www.seagate.com/support/email/email_disc_support.html or DiscSupport@Seagate.com
mySeagate
my.seagate.com is the industry’s first Web portal designed specifically for OEMs and distributors. It provides
self-service access to critical applications, personalized content and the tools that allow our partners to man
age their Seagate account functions. Submit pricing requests, orders and returns through a single, passwordprotected Web interface—anytime, anywhere in the world.
reseller.seagate.com
reseller.seagate.com supports Seagate resellers with product information, program benefits and sales tools.
You may register for customized communications that are not available on the web. These communications
contain product launch, EOL, pricing, promotions and other channel-related information. To learn more about
the benefits or to register, go to
Automated Phone Services
reseller.seagate.com, any time, from anywhere in the world.
-
SeaFONE® (1-800-SEAGATE) is the Seagate toll-free number (1-800-732-4283) to access our automated
self-help and directory assistance for Seagate support services. Using a touch-tone phone, you can find ser
vice and support phone numbers for disc drives 24 hours daily. International callers can reach this service by
dialing +1-405-324-4770.
-
Presales, Technical Support and Warranty Service
Presales Support
Our Presales Support staff can help you determine which Seagate products are best suited for your specific
application or computer system.
Technical Support
If you need help installing your drive, consult your system's documentation or contact the dealer's support services department for assistance specific to your system. Seagate technical support is also available to assist
you online at
tion and your drive’s “ST” model number available.
SeaTDD™ (+1-405-324-3655) is a telecommunications device for the deaf (TDD). You can send questions or
comments 24 hours daily and exchange messages with a technical support specialist during normal business
hours for the call center in your region.
support.seagate.com or through one of our call centers. Have your system configuration informa-
U Series 9 ce Product Manual, Rev. F 31
Warranty Service
Seagate offers worldwide customer support for Seagate drives. Seagate distributors, OEMs and other direct
customers should contact their Seagate service center representative for warranty-related issues. Resellers or
end users of drive products should contact their place of purchase or one of the Seagate warranty service cen
ters for assistance. Have your drive’s “ST” model number and serial number available.
Authorized Service Centers
In some locations outside the US, you can contact an Authorized Service Center for service.
-
32 U Series 9 ce Product Manual, Rev. F
USA/Canada/Latin America Support Services
Presales Support
Call Center Toll-free Direct dial FAX
Americas 1-877-271-3285
Technical Support
Call Center Toll-free Direct dial FAX
Americas 1-800-SEAGATE
Warranty Service
Call Center Toll-free Direct dial FAX / Internet
USA, Mexico and 1-800-468-3472
Latin America
Canada
Memofix
Brazil
MA Centro de Serviços
1
Hours of operation are 8:00 A.M. to 11:45 A.M. and 1:00 P.M. to 6:00 P.M., Monday through Friday (Central time)
2
For product-specific phone number
3
Hours of operation are 8:00 A.M. to 8:00 P.M., Monday through Friday (Central time)
4
Hours of operation are 8:30 A.M. to 12:15 P.M. and 1:30 P.M. to 5:30 P.M., Monday through Friday (Central time)
5
Authorized Service Center
5
1-800-636-6349 +1-905-660-4936 +1-905-660-4951
5
— +55-21-2509-7267 +55-21-2507-6672
1
+1-405-324-4730
2
+1-405-324-4700
4
+1-405-324-4720
1
3
4
+1-405-324-4704
+1-405-324-4702
+1-405-324-4722
www.memofix.com
www.mainformatica.com.br/produtos.htm
U Series 9 ce Product Manual, Rev. F 33
European Support Services
For presales and technical support in Europe, dial the toll-free number for your specific location. If your location
is not listed here, dial our presales and technical support call center at +1-405-324-4714 from 8:00
11:45
A.M. and 1:00 P.M. to 5:00 P.M. (Central Europe time) Monday through Friday. The presales and technical
support call center is located in Oklahoma City, USA.
For European warranty service, dial the toll-free number for your specific location. If your location is not listed
here, dial our European warranty service center at +31-20-316-7222 from 8:30
A.M. to 5:00 P.M. (Central
Europe time) Monday through Friday. The warranty service center is located in Amsterdam, The Netherlands.
Toll-Free Support Numbers
Call Center Presales and Technical Support Warranty Service
Austria 0 800-20 12 90 0 800-20 12 90
Belgium 00 800-47324283 (00 800-4SEAGATE) 00 800-47324289
Denmark 00 800-47324283 00 800-47324289
France 00 800-47324283 00 800-47324289
Germany 00 800-47324283 00 800-47324289
Ireland 00 800-47324283 00 800-47324289
Italy 00 800-47324283 00 800-47324289
Netherlands 00 800-47324283 00 800-47324289
Norway 00 800-47324283 00 800-47324289
Poland 00 800-311 12 38 00 800-311 12 38
Spain 00 800-47324283 00 800-47324289
Sweden 00 800-47324283 00 800-47324289
Switzerland 00 800-47324283 00 800-47324289
Turkey 00 800-31 92 91 40 00 800-31 92 91 40
United Kingdom 00 800-47324283 00 800-47324289
A.M. to
FAX Services—All Europe (toll call)
Technical Support +1-405-324-4702
Warranty Service +31-20-653-3513
Africa/Middle East Support Services
For presales and technical support in Africa and the Middle East, dial our presales and technical support call
center at +1-405-324-4714 from 8:00
day through Friday. The presales and technical support call center is located in Oklahoma City, USA.
For warranty service in Africa and the Middle East, dial our European warranty service center at +31-20-3167222 from 8:30
A.M. to 5:00 P.M. (Central Europe time) Monday through Friday, or send a FAX to +31-20-653-
3513. The warranty service center is located in Amsterdam, The Netherlands.
A.M. to 11:45 A.M. and 1:00 P.M. to 5:00 P.M. (Central Europe time) Mon-
34 U Series 9 ce Product Manual, Rev. F
Asia/Pacific Support Services
For Asia/Pacific presales and technical support, dial the toll-free number for your specific location. The Asia/
Pacific toll-free numbers are available from 6:00
ern time) Monday through Friday, except as noted. If your location is not listed here, direct dial one of our technical support locations. Warranty service is available from 9:00 A.M. to 6:00 P.M. April through October, and
10:00
P.M. to 7:00 P.M. November through March (Australian Eastern time) Monday through Friday.
Call Center Toll-free Direct dial FAX
Australia 1800-14-7201 — —
China (Mandarin)
1, 4
800-810-9668 +86-10-6225-5336 —
Hong Kong 800-90-0474 — —
Hong Kong (Cantonese)
2, 4
India
1, 4
001-800-0830-1730 — —
1-600-33-1104 — —
Indonesia 001-803-1-003-2165 — —
3, 4
Japan
0034 800 400 554 — —
Malaysia 1-800-80-2335 — —
New Zealand 0800-443988 — —
Singapore 800-1101-150 — +65-6488-7525
Taiwan (Mandarin)
1, 4
00-800-0830-1730 — —
Thailand 001-800-11-0032165 — —
Warranty Service
Call Center Toll-free Direct dial FAX
Asia/Pacific — +65-6485-3595 +65-6485-4860
Australia 1800-12-9277 — —
4
India
— +91-44-821-6164 +91-44-827-2461
A.M. to 10:45 A.M. and 12:00 P.M. to 6:00 P.M. (Australian East-
1
Hours of operation are 8:30 A.M. to 5:30 P.M., Monday through Friday (Australian Western time).
2
Hours of operation are 9:00 A.M. to 6:00 P.M., Monday through Saturday.
3
Hours of operation are 9:30 A.M. to 6:30 P.M., Monday through Friday (Japan time).
4
Authorized Service Center
U Series 9 ce Product Manual, Rev. F 35
36 U Series 9 ce Product Manual, Rev. F
Index
Numerics
3D Defense System 1
A
acoustics 11
Active mode 9
agency certification (regulatory) 13
alternate capacity jumper 17
altitude 10
ambient conditions 3
ambient temperature 6, 10
areal density 1, 5
ATA interface 21
ATA-standard commands 23
Australian C-Tick 13
autodetection 1
average seek time 6
B
BIOS 17
BPI 5
breather filter hole precautions 16
buffer 5
burst 1
C
cable 18
cable select 1
cable-select option 17
cache 1, 5
case temperature 10
CE mark 13
certification 13
Check Power Mode 24
commands 23
compliance 13
conducted noise 9
conducted RF immunity 12
configuring the drive 15
connector pins 21
connectors 18
contact start-stop cycles 12
CSA C22.2 (950) 13
CSEL 17
C-Tick 13
current profile 8
cycles 12
data-transfer rates 1
DC power 6
density 5
Diagnostic Defense 1
diagnostic software 1, 29
discs 5
DiscWizard 17
Disk Manager 17
dissipation 7
Download Microcode 23
Drive Defense 1
drive diagnostics 6
drive monitoring 1
drive self-test 1, 29
DST 29
E
electrical fast transient 12
electromagnetic compatibility 13
Electromagnetic Compatibility Directive 13
electromagnetic immunity 12
electrostatic discharge 12
EMC compliance 13
EN 60950 13
enclosures 13
environmental specifications 10
EPRML 1, 5
error-correction algorithms 1
errors 12
European Union 13
Execute Device Diagnostics 23
F
failure prediction 29
FCC verification 13
Features register 28
Flush Cache 23
Flush Cache Extended 23
formatted capacity 5
frequency 12
G
GMR 1
guaranteed sectors 5
H
handling 15
heads 1, 5
height 6
humidity 10
D
Data Defense 1
U Series 9 ce Product Manual, Rev. F 37
I
I/O data-transfer rate 5
Identify Device 23
Identify Device command 25
Idle 7, 24
Idle and Standby timers 9
Idle Immediate 24
Idle mode 9
Idle mode power 7
IEC950 13
Information Technology Equipment 13
Initialize Device Parameters 23
interface 5, 21
interface signals 21
interference 13
interleave 5
internal data-transfer rate OD 5
ISO document 7779 11
P
physical characteristics 6
physical organization 5
pins 21
PIO 21
power consumption 7
power dissipation 7
power management 9
power specifications 6
power-management commands 24
power-management modes 9
Power-on to Ready 6
precautions 18
preventive maintenance 12
programmable power management 9
J
jumper settings 17
K
Korean RRL 13
L
LBA mode 5
length 6
logical geometry 5
M
maintenance 12
master 17
master/slave 1
Master/slave configuration 17
maximum temperature 10
Mean time between failures (MTBF) 12
modes 21
monitoring 1
mounting the drive 15, 18
N
noise 9
nominal power 3
nonoperating shock 11
nonoperating vibration 11
nonrecoverable read errors 12
O
operating 7
operating power and current 7
operating shock 11
operating vibration 11
orientation 18
R
radiated RF immunity 12
radio and television interference 14
radio frequency (RF) 12
random track location 7
Read Buffer 23
Read DMA 23
Read DMA Extended 23
read errors 12
Read Multiple 1, 23
Read Multiple Extended 23
Read Native Max Address 23
Read Native Max Address Extended 23
Read Sectors 23
Read Sectors Extended 23
Read Verify Sectors 23
Read Verify Sectors Extended 23
read/write heads 5
read/write power and current 7
recording and interface technology 5
recording density 5
recording heads 1
recording method 5
register 28
relative humidity 10
reliability 12
resistance 9
resistive load 9
RF 12
S
S.M.A.R.T. 23
S.M.A.R.T. commands 29
S.M.A.R.T. drive monitoring 1
safety certification 13
screws 18
SeaShell 15
SeaTools 1, 29
38 U Series 9 ce Product Manual, Rev. F
sectors 5
security commands 24
Security Disable Password 24
Security Erase Prepare 24
Security Erase Unit 24
Security Freeze Lock 24
Security Set Password 24
Security Unlock 24
Seek 23
seek mode 7
seek time 6
Seeking 7
Service Life 12
servo electronics 7
Set Features 23
Set Features command 28
Set Max 23
Set Multiple Mode 23
shock 11
signals 21
single-track seeks 6
slave 17
Sleep 7, 24
Sleep mode 9
sound 11
specifications 3
Spinup 7
spinup power 7
Standby 7, 24
Standby Immediate 24
Standby mode 7, 9
Standby to Ready 6
start/stop times 6
start-stop cycles 12
static-discharge precautions 15
stop times 6
subassembly 13
support services 31
surge immunity 12
V
vibration 11
voltage 9
voltage dips, interrupts 12
voltage tolerance 9
W
weight 6
wet bulb temperature 10
width 6
Write Buffer 23
Write DMA 23
Write DMA Extended 23
Write Multiple 1, 23
Write Multiple Extended 23
Write Sectors 23
Write Sectors Extended 24
T
technical support services 31
temperature 10
temperature gradient 10
timers 9
track density 5
track-to-track seek time 6
TUV North America 13
U
UL 1950 13
Ultra ATA/100 18
Ultra DMA 18
U Series 9 ce Product Manual, Rev. F 39
40 U Series 9 ce Product Manual, Rev. F
Seagate Technology LLC
920 Disc Drive, Scotts Valley, California 95066-4544, USA
Publication Number: 100271705, Rev. F, Printed in USA
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