Seagate Ultra Touch User Manual

Ultra Touch User Manual

Click here to access an up-to-date onli ne version

of this document. You will also find the most recent content as well as expandable illu strations, easier navigation, and search capability.



Model:

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Cont ent sCont ent s

1 Introduction

Box content

Minim um system requirements

2 Getting Started

PC/Mac computers

Android mobile devices

3 Safely Remove Seagate Ultra Touch From Your Computer and Android Mobile Device

Windows

Mac

Android

4 Optional Formatting and Partitioning

About file system form ats

Manual form atting

5 Frequently Asked Questions

All users

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4

6

7

8

9

10

11

12

13

14

15

16

17

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Windows

Mac

Android

6 Regulatory Compliance

China RoHS 2

Taiwan RoHS

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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Problem: I must use a USB hub for my USB devices

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Problem: The provided USB cables are too sho rt

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Problem: I’m receiving file trans fer err o r messages

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Problem: The device ico n do e s n’t appear in Co mputer

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Problem: The device ico n do e s no t appear o n my desktop

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Problem: The drive do es no t work o n my Andr o id mobile device

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Introducon

Seagate Ultra Touch is the ultimate way to store photos, videos, and music from your computer or compatible Android device.

For common questions and answers about your drive, se e Frequently Asked Questions or visit Seagate

customer support.

Box content

Seagate Ultra Touch USB-A (USB 3.0 & 2.0) cable USB-C adapter

Minimum system requirements

Ports

Connect your Seagate Ultra Touch to a computer with a USB-A (USB 3.0 or 2.0) or USB-C port.

You can also connect Seagate Ultra Touch to compatible Android mobile device s with a USB-C port. Use the included adapter for the USB-C connection.

Operang system

Windows® 7 or higher macOS® 10.12 or higher Android 8.0 or higher

Minimum free disk space

600MB recomme nded

Important —Save your packaging. If you experience problems with your de vice and want to exchange it, the de vice must be returned in its original packaging.

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Geng Started

Register Seagate Ultra Touch and start backing up files from your PC/Mac computers and compatible Android mobile devices.

PC/Mac computers Connect Ultra Touch to your computer and use Se agate Toolkit to sync folders,

so your files are available in both places. Let Toolkit automatically copy files you've deleted to the archive folder on Ultra Touch to prevent lost data.

Android mobile de vices Connect Ultra Touch to a compatible Android mobile device and use the

Seagate Mobile Touch app to easily back up, move , copy, and de le te files on

Ultra Touch and your mobile de vice. Click here for a list of compatible Android de vices.

PC/Mac computers

Connect the USB cable

Before connecting Ultra Touch, confirm the type of USB port on your computer.

USB-A port

Use the Micro B to USB-A cable if your computer has a USB-A port.

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USB-C port

If your computer has a USB-C port, use the Micro B to USB-A cable with the USB-C adapter.

Set up Seagate Ultra Touch

The setup process lets you:

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Register Ultra Touch Get the most from your drive with easy access to information

and support.

Install Toolkit on your computer Sync folders and files betwee n your computer and Seagate

Ultra Touch.

Learn more about Toolkit

For details on Toolkit features, see the Toolkit user manual.

Start here

Using a file manager such as Finder or File Explorer, open Ultra Touch and launch Start Here Win or Start Here

Mac.

Register your device

On the Sign Up page, click Register using your PC or Mac. Enter your information and click Register.

Your computer must be connected to the internet to install and run Toolkit.

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Download Toolkit

At the prompt, click the Download button.

Install Toolkit

Using a file manager such as Finder or File Explorer, go to the folde r where you receive downloads.

Click on the SeagateToolkit.exe file to launch the application.

Ope n the SeagateToolkit.zip file. Click on the Seagate Toolkit Installer to launch the application.

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Android mobile devices

Download Seagate Mobile Touch

On your Android mobile device, go to the Google Play Store and download the Seagate Mobile Touch app.

Alternative ly, scan the following QR code using your Android device to open the Google Play Store:

Connect your Android mobile device

Your Android mobile device must be connected to the internet to start the se tup process.

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Open Seagate Mobile Touch

Once you've downloaded Mobile Touch and connected Seagate Ultra Touch to your Android mobile device, open the app and follow the onscree n instructions to register the drive and begin backing up files.

Learn more about Seagate Mobile Touch

For details on Mobile Touch features, se e the Seagate Mobile Touch user manual.

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Safely Remove Seagate Ultra Touch From Your Computer and Android Mobile Device

Always eject a storage drive from your computer before physically disconnecting it. Your computer must pe rform filing and housekeeping ope rations on the drive before it is removed. If you unplug the drive without using the operating system’s software, your files can become corrupt or damaged.

Windows

Use the Safely Remove tool to eject a device.

1. Click the Safely Remove icon in your Windows System Tray to view the devices you can eje ct.

Windows 7

Windows 8 / Windows 10

2. If you don’t see the Safely Remove Hardware icon, click the Show hidde n icons arrow in the system tray to display all icons in the notification area.

3. In the list of devices, choose the de vice you want to eject. Windows displays a notification when it is safe to remove the device .

4. Disconnect the de vice from the computer.

Mac

There are seve ral ways you can eject your device from a Mac. See below for two options.

Eject via Finder window

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1. Ope n a Finder window.

2. On the sidebar, go to Devices and locate the drive you want to e ject. Click the eject symbol to the right of the drive name .

3. Once the device disappears from the sidebar or, the Finder window closes, you can disconnect the interface cable from your Mac.

Eject via Desktop

1. Select the de sktop icon for your device and drag it to the Trash.

2. When the de vice icon is no longer visible on your desktop, you can physically disconnect the device from your Mac.

Android

Eject via Seagate Mobile Touch

You can eject the drive using the Seagate Mobile Touch app.

1. Tap the Navigation icon.

2. Tap the Eject icon next to Seagate Ultra Touch.

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Oponal Formang and Paroning

Seagate Ultra Touch is preformatted exFAT for compatibility with both PC/Mac computers and Android mobile devices. If you use the drive with only one type of computer, you can optimize file copy pe rformance by formatting the drive in the native file system for your operating system—NTFS for Windows or HFS+ for macOS. If you also use the drive with Android, make certain to use a compatible format such as exFAT.

About ﬁle system formats

NTFS—The native file system for Windows. macOS can read NTFS volumes but cannot natively write to

them. NTFS is not recomme nded for connections to compatible Android mobile de vices.

Mac OS Extended (HFS+)—An Apple file system optimized for macOS 10.12 and earlier. This file system remains the best option for external hard drives and is the only format compatible with Time Machine. Windows cannot natively read or write to HFS+ (journale d) volumes. HFS+ is not recommende d for connections to compatible Android mobile devices.

APFS (Apple File System)—An Apple file system optimized for solid state drives (SSDs) and flash-based storage systems. Note the following restrictions:

You cannot use an APFS-formatted disk as your Time Machine backup drive. Format Seagate Ultra Touch to HFS+ if you intend to use it with Time Machine. APFS is only supported on macOS 10.13 or later. APFS is not recommended for connections to compatible Android mobile devices.

exFAT—Compatible with macOS and Windows. e xFAT is not a journaled file system, which means it can be more susceptible to data corruption when errors occur or the drive is not disconnected properly from the computer.

FAT32—Compatible with macOS and Windows. Howe ver, FAT32 is a legacy file system designed for low capacity hard drives and it is not recommended for modern hard drive s or operating systems. A FAT32 partition can reach up to 32GB when formatted on a Windows PC.

How to choose the ﬁle system format

Use NTFS if:

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…you connect the storage device to Windows computers, and you don’t need to allow a Mac to write to the disk. NTFS is not recommende d for connections to compatible Android mobile devices.

Use HFS+ if:

…you connect the storage device to Mac computers, and you don’t nee d to allow a Windows computer to read or write to the disk. HFS+ is the only format compatible with Time Machine. HFS+ is not recomme nded for connections to compatible Android mobile devices.

Use APFS if:

…you connect the storage device to Mac computers, and you don’t nee d to allow a Windows computer to read or write to the disk. Do not use APFS if you intend to use Seagate Ultra Touch with Time Machine, or if your computer is not running macOS 10.13 or later. APFS is not recommended for connections to compatible Android mobile device s.

Use exFAT if:

…you need to allow both Mac and Windows computers to read and write to the disk. exFAT is recomme nded when connecting to compatible Android device s.

You can use FAT32 if:

…you connect the storage device to olde r Windows and Mac computers. FAT32 is not recommended for modern operating systems and computers.

Manual formang

Use the steps be low to manually format and partition a storage de vice.

Mac

macOS version 10.11 and later

1. Ope n the Finder and go to Applications > Utilities > Disk Utility.

2. In the sidebar to the left, select your Seagate Ultra Touch.

Formatting erases everything on the storage device. Se agate highly recommends that you back

up all data on your storage device before performing the steps below. Seagate is not responsible for any data lost due to formatting, partitioning, or using a Seagate storage device.

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3. Select Erase.

4. A dialog box opens. Enter a name for the drive. This will be the name displayed when the drive mounts.

5. For Format, select OS X Extended (Journaled).

6. For Scheme, select GUID Partition Map.

7. Click Erase.

8. Disk Utility formats the drive. When it’s finished, click Done.

Windows

1. Make sure the storage device is connected to and mounted on the computer.

2. Go to Search and then type diskmgmt.msc. In the se arch results, double-click Disk Management.

3. From the list of storage devices in the middle of the Disk Management window, locate your Seagate de vice.

4. The partition must be available to format. If it is curre ntly formatted, right click on the partition and then choose Delete.

5. To create a new partition, right click on the volume and select New Simple Volume. Follow the on-screen instructions when the New Simple Volume Wizard appe ars.

macOS starting version 10.13—Make sure to se le ct the disk and not just the volume. If you don’t see two e ntries listed in the sidebar, change the view in disk utility to show both the drive and the volume. The view button is in the upper left side of the Disk Utility window. Change the view to Show All Devices. This feature was introduced in macOS 10.13 and is not available in 10.11 or

10.12.

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Frequently Asked Quesons

For help se tting up and using Seagate Ultra Touch, review the frequently asked questions below. For additional support resources, go to Se agate custome r support.

All users

Problem: My ﬁle transfers are too slow

Q: Are both ends of the USB cable firmly attached?

A: Review troubleshooting tips for cable connections be low:

Check both ends of the USB cable and make sure that they are fully seated in their respective ports. Try disconnecting the cable, waiting 10 se conds, and then reconnecting it. Try a different USB cable.

Q: Is the device connected to a Hi-Spee d USB 2.0 port on your computer or hub?

A: If your device is connected to a Hi-Spe ed 2.0 port or hub, the inferior performance is normal. Seagate Ultra Touch pe rformance will improve when it is connected to a Supe rSpeed USB 3.0 port. Otherwise, the de vice operates at slower USB transfer rate s.

Q: Are there other USB devices connected to the same port or hub?

A: Disconnect other USB devices and see if the de vice’s performance improve s.

Problem: I have an older computer with USB 2.0 ports

Q: Will my de vice’s USB 3.0 cable work with my computer’s USB 2.0 port?

A: Yes, the cable end that plugs into the computer (USB Type A) is compatible with both USB 3.0 and USB

2.0. However, the transfer rates are much slowe r with USB 2.0.

Problem: I must use a USB hub for my USB devices

Q: Can I use my de vice with a USB hub?

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A: Yes, the device can be connected to a USB hub. If you use a hub and e ncounter detection problems, slower than normal transfer rates, random disconnection from your computer or other unusual issues, try connecting the device directly to the computer’s USB port.

Some USB hubs are less than efficient with power management, which can be problematic for connected de vices. In such a case , conside r trying a powe red USB hub that includes a power cable.

Please note that USB 2.0 hubs limit your device’s transfer rates to USB 2.0 spe e ds.

Problem: The provided USB cables are too short

Q: Can I use my de vice with a longer cable?

A: Yes, provided it is certified according to USB standards. Howeve r, Seagate recommends using the cable shipped with your device for the best results. If you use a longer cable and experience problems with de tection, transfer rates or disconnection, use the original cable included with your device. Note—The USBC adapter included with Seagate Ultra Touch has not been tested with third-party USB cables and may not be compatible.

Problem: I’m receiving ﬁle transfer error messages

Q: Did you get an “Error -50” message while copying to a FAT32 volume?

A: When copying files or folders from a computer to a FAT32 volume, certain characters in the names cannot be copied. These characters include , but are not limited to: ? < > / \ :

Check your files and folders to ensure that these characters are not in the names.

If this is a recurring problem or you cannot find files with incompatible characters, consider reformatting the drive to NTFS (Windows use rs) or HFS+ (Mac users). See Optional Formatting and Partitioning.

Q: Did you get an error message telling you that the drive has been disconnected when coming out of sleep mode?

A: Ignore this message since the drive remounts on the desktop despite the pop-up. Seagate drives conse rve power by spinning down when you set your computer to slee p mode. When the computer awakes from sleep mode, the drive may not have enough time to spin up, causing the pop-up to appear.

Windows

Problem: The device icon doesn’t appear in Computer

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Q: Is the device listed in Device Manager?

A: All drives appear in at least one place in Device Manage r.

Type Device Manager in Search to launch it. Look in the Disk Drives section and, if necessary, click the Plus (+) icon to view the full list of devices. If you’re uncertain that your drive is listed, safely unplug it and then reconnect it. The entry that changes is your Seagate device.

Q: Is your device listed next to an unusual icon?

A: Windows Device Manage r usually provides information about failures with peripherals. While the Device Manager can assist with troubleshooting most problems, it may not display the exact cause or provide a precise solution.

An unusual icon next to the device can reveal a problem. For example, instead of the normal icon based on the type of device, it has an exclamation point, question mark or an X. Right click this icon and then choose Properties. The General tab provides a potential reason why the device is not working as e xpected.

Mac

Problem: The device icon does not appear on my desktop

Q: Is your Finder configure d to hide hard drives on the desktop?

A: Go to Finder and then check Preferences > General tab > Show these items on the desktop. Confirm that

Hard Disks is selected.

Q: Is your device mounting in the ope rating system?

A: Open Disk Utility at Go > Utilities > Disk Utility. If the device is listed in the left-hand column, check your Finder preferences to see why it is not displayed on the desktop (review the question above).

Q: Doe s your computer’s configuration me et the minimum system requirements for use with this device?

A: Refer to the product packaging for the list of supported ope rating systems.

Android

Problem: The drive does not work on my Android mobile device

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Q: Is your device on the supported Android mobile de vice list?

A: Please see this support article for a list of compatible de vices.

Q: Are you using Seagate Ultra Touch or Seagate One Touch SSD with your compatible Android mobile de vice?

A: Only Seagate Ultra Touch and One Touch SSD are compatible with the Seagate Mobile Touch app.

Q: Are you using the Seagate Mobile Touch app with your compatible Seagate storage devices?

A: Seagate Mobile Touch is designed specifically to help you manage files on your drive and mobile device. You can find it on the Google Play Store or download it here.

Q: Is your drive formatted for Android compatibility?

A: Use exFAT or FAT32 when connecting to compatible Android mobile de vices. Note—FAT32 has a maximum partition size limit of 32GB.

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Regulatory Compliance

Product Name Seagate Ultra Touch

Regulatory Model Number SRD0FV1

China RoHS 2

China RoHS 2 refers to the Ministry of Industry and Information Technology Order No. 32, e ffective July 1, 2016, titled Management Methods for the Restriction of the Use of Hazardous Substances in Ele ctrical and Electronic Products. To comply with China RoHS 2, we determined this product’s Environmental Protection Use Period (EPUP) to be 20 years in accordance with the Marking for the Restricted Use of Hazardous Substances in Electronic and Electrical Products, SJT 11364-2014.

中国 RoHS 2 是指 2016 年 7 月 1 日起施行的工业和信息化部令第 32 号“电力电子产品限制使用有害物质管理办法”。为了符合中国 RoHS 2 的要求，我们根据“电子电气产品有害物质限制使用标识”(SJT 11364-2014) 确定本产品的环保使用期 (EPUP) 为 20 年。

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Taiwan RoHS

Taiwan RoHS refers to the Taiwan Bureau of Standards, Metrology and Inspection’s (BSMI’s) requirements in standard CNS 15663, Guidance to reduction of the restricted chemical substances in electrical and e lectronic equipment. Beginning on January 1, 2018, Seagate products must comply with the “Marking of presence” requirements in Section 5 of CNS 15663. This product is Taiwan RoHS compliant. The following table meets the Section 5 “Marking of presence” requirements.

台灣RoHS是指台灣標準局計量檢驗局(BSMI)對標準CNS15663要求的減排電子電氣設備限用化學物質指引。從2018 年1月1日起，Seagate產品必須符合CNS15663第5節「含有標示」要求。本產品符合台灣RoHS。下表符合第5節「含有標示」要求。

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Seagate Ultra Touch User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual