TAPESTOR®
ONLINE USER GUIDE
TRAVAN PORTABLE USB
TAPE DRIVE
Click here
to continue
TapeStor Travan 20GB and 40GB Portable USB Tape Drives:
Online User Guide
Contents
3 Introduction
6 Installing backup software
8 Attaching the drive
11 Operation and maintenance
18 Troubleshooting
26 Technical Support
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apeStor Travan Portable USB Tape Drive Online User Guide
FCC Notice
© 2002 Seagate Removable Storage Solutions,
LLC. All rights reserved.
Seagate and the Seagate logo are trademarks
of Seagate Technology, LLC. TapeStor is a
trademark of Seagate Removable Storage
Solutions, LLC. Other product names are
trademarks or registered trademarks of their
owners.
Seagate reserves the right to change, without
notice, product offerings or specifications. No
part of this publication may be reproduced in
any form without written permission from
Seagate Technology, LLC.
Publication T014, Rev. A
May 22, 2002
This equipment generates and uses radio frequency energy and, if
not installed and used in strict accordance with the manufacturer’s
instructions, may cause interference to radio and television
reception which could void the user’s authority to operate the
equipment. It has been tested and found to comply with the limits
for a Class B digital device pursuant to Part 15 of FCC Rules,
which are designed to provide reasonable protection against such
interference in a residential installation. However, there is no
guarantee that interference will not occur in a particular installation.
If interference does occur, try to correct it by taking one or more of
the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the computer and the receiver.
• Connect the computer into an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/television technician
for help.
Further, this equipment complies with the limits for Class B digital
apparatus in accordance with Canadian Radio Interference
Regulations.
Cet appareil numérique de la classe B est conforme au Règlement
sur brouillage radioélectrique, C. R. C., ch. 1374.
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apeStor Travan Portable USB Tape Drive Online User Guide
About this manual
3
11
1
11
Introduction
This manual provides instruc tions on installing and
operating your new Seagate Travan portable USB tape
drive. Chapters 2 and 3 contain installation instructions.
Subsequent chapters describe how to operate and care
for your tape drive and cartridges, and provide troubleshooting tips and technical support information.
Note. Wherever page numbers are referenced in this
manual, clicking on the page number will take you
to that page.
About your Travan tape drive
Seagate’s Travan USB drive is available in 20GB and
40GB models, with capacities of up to 20 and 40 Gbytes,
respectively (based on 2:1 data compression). For a list
of the tape formats supported by each drive, see page 16.
Note. You cannot use TR-1, TR-2, TR-3 or QIC-80 tapes
with either the 20GB or the 40GB drive. In addition, you cannot use TR-4 tapes in the 40GB drive.
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apeStor Travan Portable USB Tape Drive Online User Guide
System Requirements
PC Users
• Windows 98, Windows Me, Windows 2000 Professional, or Windows XP Operating Systems
• At least one unused USB port
For the Travan 40 GB, a Hi-Speed USB 2.0 port is
(
strongly recommended. USB 1.1 ports are available on
most PCs and laptops manufactured after 1998; USB
add-on boards are also readily available at computer
stores.
• CD-ROM drive (for software installation)
Macintosh Users
• Mac OS X 10.1.2 or later
• At least one unused USB port
(
strongly recommended. USB 1.1 ports are available on
most Macs built after 1998, including iMacs, iBooks,
and Power Mac G3s and G4s.
)
For the Travan 40 GB, a Hi-Speed USB 2.0 port is
4
)
• CD-ROM drive (for software installation)
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apeStor Travan Portable USB Tape Drive Online User Guide
Box Contents
Inside your TapeStor USB box, you should find the
following items:
• Travan USB drive
• Drive stand (for mounting the drive on its side)
• Power supply with cords
• USB Cable
• Seagate USB Resource CD
(contains backup software, USB drivers for Windows
98/Me, and this Online User Guide).
• Quick Installation Poster
• Blank Travan data cartridge
Note: Power adapters are also supplied for customers in
Europe and the Asia/Pacific area.
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apeStor Travan Portable USB Tape Drive Online User Guide
We recommend that you install the backup software
before you install your tape drive. This section describes
how to install the backup software. Instructions for
Macintosh are on the following page.
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2
22
Installing
Backup
Installing the backup software on
6
Software
Windows systems
1. Place the Seagate USB Resource CD in your CD-ROM.
If your operating system is configured for autoplay,
the setup program will run automatically.
2. If your CD-ROM does not autoplay, click on the Start
button (in the lower left corner of your screen) and
d
select Run. Then type
letter for your CD-ROM, and press
3. After the installation program begins, follow the
online instructions. After installing the backup
software, you can attach the tape drive, as described
on page 8.
:\setup, where d is the drive
ENTER.
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apeStor Travan Portable USB Tape Drive Online User Guide
Installing the backup software on
Macintosh systems
1. Place the Seagate USB Resource CD in your CD-ROM.
It should automatically open up the Retrospect folder.
2. Double click on the “Install Retrospect” icon and
follow the instructions on the screen to install the
software.
3. After installing the backup software, you can attach
the tape drive, as described on page 8.
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apeStor Travan Portable USB Tape Drive Online User Guide
This section describes how to attach your new Seagate
Travan USB drive to a Windows or Macintosh computer.
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3
33
Attaching the
1. Boot up your computer
drive
Your computer should be powered on and the operating
system should be fully loaded before you attach the USB
drive.
2. Install the USB driver
(Windows 98/Me only)
If you are attaching this drive to a computer running
Windows 98 or Windows Me, you must first install the
drivers from the Seagate USB Resource CD:
a. Insert the Seagate USB Resource CD into your CD-
ROM drive.
b. Click the Start button and select “Run”
c. In the command line, type
the letter of your CD-ROM drive).
d. Click “OK.” Then follow the online wizard instructions
to install the complete driver set.
d
:tppinst.exe (where d is
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apeStor Travan Portable USB Tape Drive Online User Guide
9
Figure 1
Figure 2
Figure 3
3. Set up the drive
As shown in Figure 1, the TapeStor Travan Portable USB
drive can operate in a horizontal position (with the label
facing down) or in a vertical position (supported by the
drive stand, with the label facing to the left). When mounting the drive in the drive stand, make sure that the two
tabs in the drive stand lock into the two slots in the side of
the drive. Do not move the drive while it is running.
4. Connect the power adapter to the
drive
Make sure the drive is turned off. Attach the small, round
power connector to the tape drive, as shown in Figure 2.
Plug one end of the power cord into the transformer and
then plug the other end into a wall socket or power strip.
5. Turn the drive on
Move the power switch on the back of the drive to the ON
(up) position, as shown in Figure 3. Your computer should
already be powered on.
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apeStor Travan Portable USB Tape Drive Online User Guide
6. Connect the USB cable
Attach one end of the USB cable to your tape drive, as
shown in Figure 4. Attach the other end to your
Figure 4
computer’s USB port. Figure 4 shows a USB port on the
back of a typical computer. Your system may look different.
Congratulations! Your new Travan USB drive is now ready
to run a backup. See page 11 for drive operating instructions. For instructions on using your backup software, see
the online manual that came with the software.
Note: If you have difficulties with the installation, see
the troubleshooting tips on page 18.
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apeStor Travan Portable USB Tape Drive Online User Guide
Caution. Always close the backup software before
unplugging the tape drive’s power cord or USB
connector. If you do not close the program you
may lose data.
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4
44
Operation and
maintenance
Loading and unloading cartridges
On the front of your drive is an opening with a hinged door
for inserting Travan cartridges. Next to the door is the
drive-activity light (which doubles as an eject button on
the Travan 40GB drive). Travan cartridges must be inserted
in the drive with the metal baseplate facing down (if the
drive is horizontal) or left (if the drive is vertical, as shown
Figure 5
Drive power light
in Figure 5). The loading and unloading procedures are
different for the 20GB and 40GB drives.
Loading a cartridge
11
Drive-activity light
Travan 20GB drives: Push the cartridge firmly into the
drive until it stops (about 1/3 of the cartridge remains
visible outside the drive).
gently
Travan 40GB drives: Push the cartridge
drive until it is gripped by the drive mechanism and
pulled into the drive.
into the
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apeStor Travan Portable USB Tape Drive Online User Guide
Unloading a cartridge
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Caution. Do
Travan 20GB drives: Wait until the drive-activity light is
OFF. Grasp the exposed sides of the cartridge and pull the
cartridge straight out.
Travan 40GB drives: Make sure the drive-activity light is
OFF. Push the Drive-Activity Light/Eject button. When the
cartridge has been ejected by the drive, grasp the exposed sides of the cartridge and carefully pull the cartridge straight out.
not
remove a tape cartridge while the drive-
activity light is on. If the drive-activity light has
gone out but you believe your backup or restore
operation did not complete, repeat the operation before removing the cartridge.
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apeStor Travan Portable USB Tape Drive Online User Guide
Handling Travan cartridges
Although Travan tape cartridges are ruggedly built, they
must be handled with care. Observe the following precautions:
• Store cartridges in their protective cases when you are
not using them.
• Keep cartridges away from dust, dirt and moisture.
• Keep cartridges away from direct sunlight and heat
sources, such as radiators or warm air ducts.
• Do not expose cartridges to temperature extremes or
rapid changes in temperature.
• Keep cartridges away from sources of electromagnetic
fields, such as telephones, computer monitors, printers, dictation equipment, mechanical or printing
calculators, motors or bulk erasers.
• Do not open the tape access door of a cartridge or
touch the tape itself. One fingerprint can prevent the
drive from reading information on the tape.
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Note. For additional handling recommendations, see the
literature included with your tape cartridge.
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apeStor Travan Portable USB Tape Drive Online User Guide
Retensioning tapes
Travan tapes must be retensioned frequently to ensure
data integrity and optimize drive performance.
Retensioning involves running the entire tape through the
drive, from beginning to end.
For optimum performance, cartridges used for daily
backups should be retensioned prior to each use. Your
backup software automatically retensions the tape before
each backup and restore operation. However, if you ever
have a problem reading a tape, manual retensioning
(using your backup software) may solve the problem.
We recommend retensioning whenever:
• A cartridge is being used for the first time
• A cartridge has not been used for over a month
• A cartridge has been dropped
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• A cartridge has been shipped
• A cartridge has been exposed to a significant change in
temperature
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apeStor Travan Portable USB Tape Drive Online User Guide
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Figure 6
Unlocked
Locked
Write-protecting cartridges
Travan cartridges feature a write-protect or “lock” switch
near the upper left corner of the cartridge. When the
write-protect switch is in the “unlocked” position (see
Figure 6), the cartridge is ready for normal writing and
reading. When the write-protect switch is in the “locked”
position, the drive can read data from the cartridge, but
cannot write to the cartridge. Cartridges are usually
shipped from the factory with the write-protect switch set
to the “unlocked” position.
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apeStor Travan Portable USB Tape Drive Online User Guide
Recommended tape cartridges
The table below lists the types of tape cartridges that can
be used with the Seagate Travan 20GB and 40GB drives.
Tape Compatible Tape
Drive formats Capacity
Travan 20GB drive
Read/write:
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Travan 20 (TR-5) 20 Gbytes
QIC-3220 20 Gbytes
Note: For best results, use Seagate-
branded data and cleaning
cartridges, which are tested and
certified to meet strict performance and quality specifications defined by Seagate
engineers. For U.S. customers,
these cartridges can be conveniently purchased on the web at
http://buytape.seagate.com.
Read only:
(all other tape formats are incompatible)
Travan 40GB drive
Read/write:
Read only:
(all other tape formats are incompatible)
Travan 8 (TR-4) 8 Gbytes
Travan 40 40 Gbytes
Travan 20 (TR-5) 20 Gbytes
Note. Tape capacities listed in this table are based on
2:1 data compression. Capacities, backup speeds
and transfer rates will vary with file type and
system configuration.
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apeStor Travan Portable USB Tape Drive Online User Guide
Cleaning the tape drive mechanism
We recommend periodic cleaning of the tape drive
mechanism using an approved dry-process Travan cleaning cartridge. Generally, the more severe the operating
conditions (the greater the amount of dust or moisture in
the air), the more often the drive should be cleaned. Be
sure to clean the drive immediately if you observe an
increase in the number of errors while running your
backup software, or if a TapeAlert cleaning message is
displayed.
With the newer generation of Travan tape drive heads
used in these drives, only the dry-process cleaningcartridge method is recommended. This method does not
involve any flammable materials and provides a clean
recording surface by wiping away debris as the cleaning
material passes across the recording head. Residents of
the U.S. can purchase Travan cleaning cartridges (model
number STTMCL) directly from Seagate on the web at:
http://buytape.seagate.com.
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apeStor Travan Portable USB Tape Drive Online User Guide
If you have problems installing or operating your drive,
please read through this section and try the proposed
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5
55
Troubleshooting
solutions.
Basic troubleshooting
If your computer does not recognize your tape drive, first
try the easy fixes listed below.
• Make sure that the power and USB cables are attached
firmly.
• Make sure that the computer and tape drive are turned
before
on
• Make sure you have installed the backup software
properly.
If your computer still does not “see” the tape drive, see
the advanced troubleshooting instructions on page 19
(for PC Users) or page 22 (for Macintosh users)
you attach the drive to your computer.
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Note: If you have successfully installed the drive and
software, but later encounter problems, see
“Operations Troubleshooting” on page 24.
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apeStor Travan Portable USB Tape Drive Online User Guide
Advanced troubleshooting
for PC Users
• Make sure you are using the Windows 98, Windows Me,
Windows 2000, or Windows XP operating system.
Windows NT and Windows 95 do not support USB
devices.
• Make sure that the tape drive is connected to the AC
power source
the computer.
• If your computer has more than one USB connector, try
switching the tape drive to the unused connector.
• For the Travan 40GB, a Hi-Speed USB 2.0 interface is
strongly recommended. To enable this interface, you
may need to install a Windows system upgrade from the
Microsoft web site (www. microsoft.com).
• For Windows 98 or Me, check to make sure that you are
using the USB driver supplied on the Seagate USB
Resource CD.
and switched on
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before you connect it to
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apeStor Travan Portable USB Tape Drive Online User Guide
• Open the Windows Control Panel (Start / Settings /
Control Panel) and double-click on the Add New
Hardware icon. Choose the option that allows the
Figure 7
system to search for your USB tape drive automatically.
This may allow the system to “find” your new drive.
• Check to make sure that your USB controller is listed in
the Windows Device Manager. To open the Device
Manager, click on My Computer with the right mouse
button and select Properties from the menu. Click on
the Device Manager tab. Your USB controller should be
listed under “Universal Serial Bus Controllers.” The
Windows 98 and Windows 2000/XP Device Managers
are shown in Figures 7 and 8 respectively. If your
device is not listed, recheck the cables and try the
other troubleshooting suggestions listed here.
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Figure 8
• If you are using the Travan 40GB tape drive, make sure
that the Windows Device Manager shows a USB 2.0
Root Hub.
• If you have multiple USB devices, you may be able to
resolve potential USB driver conflicts by disconnecting
all USB devices, then restarting your computer in Safe
Mode (press F8 during reboot). Right-click on the
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apeStor Travan Portable USB Tape Drive Online User Guide
Seagate tape drive in Device Manager, then select
Remove. Restart your computer. After the computer has
booted up, attach the tape drive to the USB port so
that the system can “rediscover” it.
• If your computer “sees” the tape drive, but the backup
software does not find it, try the following procedure:
a. Start the backup software.
b. From the menu bar, click on “Configure.” From the
drop-down menu, choose “Devices.” If your tape
drive is listed here, close the window and proceed
with your backup. If your tape drive is
recognized device, continue to Step c below.
c. Click on “Device Status.”
d. Click on “Refresh.” This scans the system for
backup devices. When you hear the tape drive motor
running, the drive has been found, and it will appear
in the list of devices.
not
listed as a
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apeStor Travan Portable USB Tape Drive Online User Guide
Advanced troubleshooting
for Macintosh Users
• Try unplugging and replugging the USB cable on the
tape drive. If you have another USB cable, or a second
USB port, try using these. Verify that the tape drive is
plugged into a live power source and that it is switched
on.
• Use the latest version of the Apple System Profiler to
verify that the device is seen by the Macintosh. If the
drive is listed in the System Profiler, the problem may
be related to your backup software.
• Make sure you have the latest firmware update for your
computer. Apple has released firmware updates that
may help to resolve USB problems. Search the Apple
Software Updates Web site at http://www.apple.com/
swupdates for relevant updates.
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apeStor Travan Portable USB Tape Drive Online User Guide
• If your computer “sees” the tape drive, but the backup
software does not find it, try the following procedure:
a. Start the backup software.
b. From the menu bar, click on “Configure.” From the
drop-down menu, choose “Devices.” If your tape
drive is listed here, close the window and proceed
with your backup. If your tape drive is
recognized device, continue to Step c below.
c. Click on “Device Status.”
d. Click on “Refresh.” This scans the system for
backup devices. When the tape drive is found it will
appear in the list of devices.
not
listed as a
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apeStor Travan Portable USB Tape Drive Online User Guide
Tape operations troubleshooting
If the tape drive “shoeshines” or “shuffles” (stopping and
starting frequently) during backups, try the following
troubleshooting procedures:
• Make sure that no other programs (including anti-virus
programs) are running while you perform the backup.
• Try turning off or disconnecting any devices that may
be sharing the USB port with the tape drive.
• If you are using a Travan 40GB drive, a Hi-Speed USB
2.0 port is strongly recommended. An add-in Hi-Speed
USB 2.0 adapter card is available at most computer
dealers.
If, after a period of successful operation, the tape drive
appears to fail during a backup or restore:
• Check to make sure all the power and USB cables are
securely connected.
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• Retension the tape, as described in the manual for your
backup software.
• Turn off the computer. Wait for the computer to power
down and then restart the system. Rerun the backup
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apeStor Travan Portable USB Tape Drive Online User Guide
software, making sure that no other programs (such as
virus scanners) are running.
• Remove the cartridge and then reinsert it into the drive.
• Try a different cartridge—preferably one that has never
been used before.
• Make sure you are using the correct type of tape cartridge (see table on page 16). You cannot use TR-4
tapes with the Travan 40GB drive. You cannot use TR1, TR-2, TR-3 or QIC-80 tapes with either the Travan
20GB or 40GB drives.
• Clean the tape mechanism, as described on page 17.
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apeStor Travan Portable USB Tape Drive Online User Guide
Technical
66
6
66
Support
26
If you experience problems installing or
using your tape drive, contact one of the
technical support services listed below
and on the following pages.
Worldwide services:
Worldwide web: A wide variety of technical support services are available on
Seagate’s Worldwide Web site, located at
http://www.seagate.com
Seagate E-mail Technical Support: You
can e-mail technical questions or
comments to: tapesupport@seagate.com
Regional services
Seagate provides technical support through several
regional centers worldwide. These services may include:
• Seagate phone technical support: For one-on-one help,
you can talk to a technical support specialist during local
business hours. Before calling, note your system configuration and drive model number.
• Seagate Technical Support FAX: You can FAX questions
or comments to technical support specialists. Responses are sent during local business hours.
• SeaFAX: You can use a touch-tone telephone to access
Seagate’s automated FAX system to receive technical
support information by return FAX. This service is
available 24 hours daily.
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apeStor Travan Portable USB Tape Drive Online User Guide
27
Support services in the
Americas
US telephone support: 1-800-SEAGATE
(you will be directed to a productspecific phone number)
International telephone support:
1-405-936-1400
Seagate Technical Support FAX
(US and international):
1-405-936-1683
SeaTDD (US and international telephone
support for the deaf):
1-405-936-1687
Support services in Asia and the
Western Pacific
Various technical support services are available from
different regional centers, as shown in the table below.
Phone FAX
Australia 1800-14-7201 —
China — 86-10-6871-4316
Hong Kong 800-90-0474 852-2368 7173
Indonesia 001-803-1-003-2165 —
Japan — 81-3-5462-2979
Malaysia 1-800-80-2335 —
New Zealand 0800-443988 —
Singapore 800-1101-150 65-6488-7528
Taiwan 886-2-2514-2237 886-2-2715-2923
Thailand 001-800-11-0032165 —
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apeStor Travan Portable USB Tape Drive Online User Guide
C
ountry Phone/SeaFAX
Support services in
Europe
For European customer support and
Austria 0 800-20 12 90
Belgium 0 800-74 876
Denmark 80 88 12 66
SeaFAX, dial the toll-free number for your
specific country from the table at right.
The Seagate Technical Support FAX
number for all European countries is 3120-653-3513 (in Amsterdam).
If your country is not listed in the table at
right, dial our European call center in
Amsterdam at 31-20-316-7222 between
8:30 a.m. to 5:00 p.m. (European central
time) Monday through Friday or send a
FAX to 31-20-653-3513.
France 0 800-90 90 52
Germany 0 800-182 6831
Ireland 1 800-55 21 22
Italy 800-790 695
Netherlands 0 800-732 4283
Norway 800-113 91
Poland 00 800-311 12 38
Spain 900-98 31 24
Sweden 0 207 90 073
Switzerland 0 800-83 8411
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Turkey 00 800-31 92 91 40
United Kingdom 0 800-783 5177
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apeStor Travan Portable USB Tape Drive Online User Guide
Support services for Africa and the
Middle East
For presales, technical support, warranty repair and FAX
services in Africa and the Middle East, dial our European
call center in Amsterdam at 31-20-316-7222 between
8:30 a.m. to 5:00 p.m. (European central time) Monday
through Friday, or send a FAX to 31-20-653-3513.
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