Seagate STBM4000100, STBM2000100, STBM3000100, STBP100 User Manual

Seagate Business Storage 1-Bay,

2-Bay, and 4-Bay NAS User Guide

Seagate Business Storage NAS User Guide

logo, and FreeAgent are trademarks or registered trademarks of Seagate Technology LLC, or one of its affiliates. All other trademarks or registered trademarks are the property of their respective owners. When referring to hard drive capacity, one gigabyte, or GB, equals one billion bytes and one terabyte, or TB, equals one thousand billion bytes when referring to hard drive capacity. In addition, some of the listed capacity is used for formatting and other functions, and thus will not be available for data storage. Quantitative usage examples for various applications are for illustrative purposes. Actual quantities will vary based on various factors including file size, file format, features, and application software. Seagate reserves the right to change, without notice, product offerings or specifications.

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1. Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Computer Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Supported Web Browsers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Hardware Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Finding More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

2. All About the Seagate Business Storage NAS . . . . . . . . . . . . . . . . . 7

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

About the Seagate Business Storage NAS . . . . . . . . . . . . . . . . . . . . . . . . . . 7

What You Can Do With the Seagate NAS . . . . . . . . . . . . . . . . . . . . . . . . . . 7

About Seagate NAS Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

How to Get Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

3. Getting Started with Your Seagate Business Storage NAS . . . . . 11

Getting Started as a Seagate NAS User . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Optional Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Creating a Seagate Global Access Account . . . . . . . . . . . . . . . . . . . . . 12

4. Using Your Seagate Business Storage NAS . . . . . . . . . . . . . . . . . 15

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Understanding Your Seagate NAS User Account . . . . . . . . . . . . . . . . . . . . 15

Access Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Storage Space Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Automatic Sorting for Media Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Grace Time Limits for Quotas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Accessing Shared Folders and Files on the Seagate NAS . . . . . . . . . . . . . 17

Backing Up Your Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Backing Up Files with Seagate NAS Backup . . . . . . . . . . . . . . . . . . . . 18

Using the Time Machine to Protect Files . . . . . . . . . . . . . . . . . . . . . . . . 18

Accessing Files on Your Seagate NAS Over the Web . . . . . . . . . . . . . . . . 18

Downloading Large Web Files to Your Seagate NAS . . . . . . . . . . . . . . . . . 19

Retrieving Deleted Files from the Recycle Bin . . . . . . . . . . . . . . . . . . . . . . 19

Seagate Business Storage NAS User Guide 3

Accessing the Wiki Server on the Seagate NAS . . . . . . . . . . . . . . . . . . . . . 20

5. Solving Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

General Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Common Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

I can’t connect to the Seagate NAS over the local network. . . . . . . . . . 21

I can’t connect to the Seagate NAS over the Web. . . . . . . . . . . . . . . . . 21

I can’t open NAS Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

I can’t log in to NAS Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

I can’t access a shared folder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

I can’t access a file on a shared folder. . . . . . . . . . . . . . . . . . . . . . . . . . 22

I can’t store any more files on a shared folder because its volume is full. .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

I can’t get streaming music from the Seagate NAS. . . . . . . . . . . . . . . . 22

A volume is in degraded mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

6. Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Seagate Business Storage NAS User Guide 4

Preface About This Guide

1. Preface

• About This Guide

• Computer Requirements

• Finding More Information

About This Guide

This User Guide is for users only. Your administrator should have already set up your Seagate NAS, created a user account for you, and provided you with information to help you quickly get started using the Seagate NAS on your network to back up your computer files and access and share information.

Computer Requirements

Any computer that will access your Seagate NAS must meet these requirements:

Software

A Microsoft Windows® or Apple Macintosh® computer running one of these operating systems:

• Windows XP, Windows Vista

Pack installed

• Mac OS X 10.4.11 or later

, Windows 7 or Windows 8, and with the latest Service

Supported Web Browsers

• Microsoft Internet Explorer 8 or newer

• Apple Safari 3, 4 or newer (Windows or Mac)

• Mozilla Firefox 3 or newer (Windows or Mac)

Hardware Requirements

• Local area network (LAN) or wireless LAN (WLAN)

• Network switch or router, with at least one available 10/100/1000 Ethernet port

• Internet connection (for remote access to NAS and software and firmware updates)

• Ethernet port on your PC

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Preface Finding More Information

Finding More Information

Contact your administrator to obtain more information about your Seagate NAS. Additionally, review these documents to help you back up your data and access your data remotely:

• Seagate NAS Backup User Guide

• Seagate Global Access User Guide

For more information, please refer to the Seagate Web site at www.seagate.com/support.

Seagate Business Storage NAS User Guide 6

All About the Seagate Business Storage NAS Introduction

2. All About the Seagate Business Storage NAS

• Introduction

• About the Seagate Business Storage NAS

• What You Can Do With the Seagate NAS

• How to Get Started

Introduction

This chapter introduces your Seagate Business Storage NAS and describes what you might want to use your Seagate NAS for.

About the Seagate Business Storage NAS

The Seagate Business Storage NAS is a file server, a device that is used for storing and sharing all types of computer files on a local network. The Seagate NAS can contain from one to four Serial ATA (SATA) disk drives and has built-in data protection to help keep your data safe from disk drive failures and other catastrophes.

The Seagate NAS comes with software to help you back up, store, protect, and share your files.

The Seagate NAS is typically used by small business owners and people with home offices who want to store and protect the computer files that are important to them—client files, business records, financial information, and so on—and make them available to other people on their local network or over the Internet.

If you’ll be accessing the Seagate NAS directly (inserting USM drives or attaching USB device storage for backups), review the Quick Start Guide included with the product to understand the hardware components of your NAS. Additionally, you can download the Quick Start Guide for your Seagate NAS at www.seagate.com/support.

What You Can Do With the Seagate NAS

In general, you can use your Seagate NAS to:

• Create a central storage place for the files you want to share with other people on your

local network or over the Internet.

• Create and maintain automatic backup copies of all your files—even your operating

systems.

Seagate Business Storage NAS User Guide 7

All About the Seagate Business Storage NAS How to Get Started

• Share your files—contracts, business presentations, progress reports, and so on—with

other people on your local network or with business clients over the Internet.

• Recover quickly from a computer disaster, such as the unintentional deletion of important

files, the failure of a disk drive, the loss or theft of your computer.

• Access your Seagate NAS over the Internet from anywhere in the world to download files

that you need where you are, or upload files that you want to secure or share while you’re out of the office.

• Share a USB printer with other people on your local network.

• Store and share your photos, videos, and music for everyone on your local network to

enjoy.

Note: Your Seagate NAS administrator must set up your Seagate NAS as a media server in

order for you to store and share your media.

About Seagate NAS Users

As a Seagate NAS user, your tasks generally include:

• Changing your login password

• Saving and sharing files on the Seagate NAS

• Backing up files to the Seagate NAS

• Accessing the Seagate NAS over the Web or from a mobile device, using Seagate Global

Access

• Downloading large Web files directly to the Seagate NAS

• Accessing music, video, and photos (if the Seagate NAS is set up as a media server)

• Sharing a USB printer that’s connected to the Seagate NAS (if any)

How to Get Started

This section describes the getting-started tasks for Seagate NAS users.

1. Ensure that you have these items from the Seagate NAS administrator:

• The Seagate NAS Discovery software

• The Seagate NAS Backup software

• Your Seagate NAS log in name and password

• The names of the shared folder(s) that you can access

• A description of any access limitations you have (for instance, read-only access to a

particular folder share)

Seagate Business Storage NAS User Guide 8

All About the Seagate Business Storage NAS How to Get Started

2. Install the Seagate NAS software (see page 11).

Note: You don’t need to install the Seagate NAS Backup software if you are already using other

software for regular file backups.

3. Connect to the server and the shared folders you have access to using Seagate NAS Discovery (see page 11).

4. Share your files by saving them to shared folders that can be accessed by other people on your local network or over the Web.

5. (Optional) Create a full backup of your important files, or set up recurring backups, using Seagate NAS Backup (see page 17).

6. (Optional) If a USB printer has been connected to the Seagate NAS, add it to your list of available printers, following your operating system’s instructions.

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