in the United States and/or other countries. DB35.3 Series, SeaTools and SeaTDD are either trademarks
or registered trademarks of Sea gate Technology LLC or one of its affiliated comp anie s in the United States
and/or other countries. All other trademarks or registered trademarks are the property of their respective
owners.
One gigabyte, or GB, equals one billion bytes when referring to hard drive capacity. Accessible capacity
may vary depending on oper ating envi ronme nt and for matting. Seagate reserves the right to chan ge, wi thout notice, product offerings or specifications.
• State-of-the-art cache and on-the-fly error-correction algorithms.
• Native Command Queueing with command ordering to increase performance in demanding applications.
• Full-track multiple-sector transfer capability without local processor intervention.
• Quiet operation.
• SeaTools diagnostic software performs a drive self-test that eliminates unnecessary drive returns.
• Support for S.M.A.R.T. drive monitoring and reporting.
• Supports latching SATA cables and connectors.
2
DB35.3 Series Serial ATA Product Manual, Rev. D
1.1About the Serial ATA interface
The Serial ATA interface provides several advantages over the traditional Parallel ATA interface. The primary
advantages include:
• Easy installation and configuration with true plug-and-play connectivity. It is not necessary to set any jumpers or other configuration options.
• Thinner and more flexible cabling for improved enclosure airflow and ease of installation.
• Scalability to higher performance levels.
In addition, Serial ATA makes the tra nsition fr om P a rall el ATA easy b y pro vi ding leg acy sof t war e sup port . S erial
ATA was designed to allow you to install a Serial ATA host adapter and Serial ATA disc drive in your current
system and expect all of your existing applications to work as normal.
The Serial ATA interface connects each disc drive in a point-to-point configuration with the Serial ATA host
adapter. There is no master/slave relationship with Serial ATA devices like there is with Parallel ATA. If two
drives are attached on one Serial ATA host adapter, the host operating system views the two devices as if they
were both “masters” on two separate ports. This essentially means both drives behave as if they are Device 0
(master) devices.
Note.The host adapter may, optionally, emulate a master/slave environment to host software where two
devices on separate Serial ATA ports are represented to host software as a Device 0 (master) and
Device 1 (slave) accessed at the same set of host bus addresses. A host adapter that emulates a
master/slave environment manages two sets of shadow registers. This is not a typical Serial ATA
environment.
The Serial ATA host adapter and drive share the function of emulating Parallel ATA device behavior to provide
backward compatibility with existing host systems and software. The Command and Control Block registers,
PIO and DMA data transfers, resets, and interrupts are all emulated.
The Serial ATA host adapter cont ai ns a set of registe rs that sha dow the conte nt s of the trad iti onal device r egisters, referred to as the Shadow Register Block. All Serial ATA devices behave like Device 0 devices. For additional information about how Serial ATA emulates parallel ATA, refer to the “Serial ATA: High Speed Serialized
AT Attachment” specification. The specification can be downloaded from www.serialata.org.
DB35.3 Series Serial ATA Product Manual, Rev. D
3
2.0Drive specifications
Unless otherwise noted, all specifications are measured under ambient conditions, at 25°C, and nominal
power. For convenience, the phrases the drive and this drive are used throughout this manual to indicate the
following drive models:
The specification s li sted in the fol lowing table are for quick r efer ence. For det ail s on sp ecifi cation measurement
or definition, see the appropriate section of this manual.
4
DB35.3 Series Serial ATA Product Manual, Rev. D
Table 1: Drive specificati o ns summary for 750 Gbyt e m odels
Drive specificationST3750640SCEST3750840SCE
Formatted Gbytes (512 bytes/sector)*750
Guaranteed sectors1,465,149,168
Bytes per sector512
Default sectors per track63
Default read/write heads16
Default cylinders16,383
Recording density, max926 kbits/in
Track density, max145 ktracks/in
Areal density, max128.2 Gbits/in
Spindle speed7,200 RPM
Internal data transfer rate, max1,030 Mbits/sec
Sustained data transfer rate, max78 Mbytes/sec
I/O data-transfer rate, max300 Mbytes/sec
ATA data-transfer modes supportedPIO modes 0–4
Multiword DMA modes 0–2
Ultra DMA modes 0–6
Cach e buffer16 Mbytes8 Mbytes
Height, max26.1 mm (1.028 inches)
Width, max101.6 mm (4.000 inches) +/- 0.010 inches
Length, max146.99 mm (5.787 inches)
Weight, typical720 grams
Average latency4.16 msec
Power-on to ready, max16 sec
Standby to ready, max16 sec
Track-to-track seek time, typical<0.8 msec read; <1.0 msec write
Average seek, read, typical<11.0 msec
Average seek, write, typical<12.0 msec
Startup current (max) 12V (peak)2.0 amps
Voltage tolerance (including noise)5V ± 5%
12V ± 10%
Ambient temperature0° to 60°C (operating)
–40° to 70°C (nonoperating)
Temperature gradient, per hour max20°C (operating)
30°C (nonoperating)
Relative humidity5% to 90% (operating)
5% to 95% (nonoperating)
Relative humidity gradient, per hour max30%
Wet bulb temperature, max37.7°C (operating)
37.7°C (nonoperating)
Altitude, operating–60.96 m to 3,048 m
(–200 ft. to 10,000+ ft.)
Altitude, nonoperating , max–60.96 m to 12,192 m below mean sea level
(–200 ft. to 40,000+ ft. below mean sea level)
Operational Shock, max63 Gs at 2 msec
Non-Operational Shock, max300 Gs at 2 msec
Vibration, operating5–22 Hz: 0.25 Gs, Limited displacement
Drive acoustics, sound power
Idle**2.8 bels (typical)
CE seek profile3.0 bels (typical)
Nonrecoverable read errors1 per 10
Annualized Failure Rate (AFR)0.68%
Warranty5 years on distribution units.
Contact start-stop cycles (25°C, 50% rel. humidity)50,000
Supports Hotplug operation per Serial ATA Revision 2.5
specification
*One Gbyte equals one billion bytes when referring to hard drive capacity. Accessible capacity may vary depending on operating environment
and formatting.
**Dur ing per io ds of driv e idle, some offline activity ma y occ ur accor di ng to the S.M.A.R. T . speci ficati on , whi ch may i ncrea se ac oustic an d
power to operational levels.
22–350 Hz: 5.0 Gs
350–500 Hz:: 1.0 Gs
3.0 bels (max)
3.1 bels (max)
14
bits read
To determine the warranty for a specific drive, use a web browser to
access the following web page:
www.seagate.com/support/service/
From this page, click o n the “Verify Your W arranty” link. You will be asked
to provide the drive serial number, model number (or part number) and
country of purchase. The system will display the warranty information for
your drive.
Yes
6
DB35.3 Series Serial ATA Product Manual, Rev. D
T a ble 2: Drive specifications summary for 500 and 400 Gbyte models
Drive specificationST3500830SCEST3400820SCE
Formatted Gbytes (512 bytes/sector)*500400
Guaranteed sectors976,773,168781,422,768
Bytes per sector512
Default sectors per track63
Default read/write heads16
Default cylinders16,383
Recording density, max813 kbits/in781 kbits/in
Track density, max145 ktracks/in
Areal density, max114.4 Gbits/in
Spindle speed7,200 RPM
Internal data transfer rate, max1,030 Mbits/sec
Sustained data transfer rate, max72 Mbytes/sec
I/O data-transfer rate, max300 Mbytes/sec
ATA data-transfer modes supportedPIO modes 0–4
Multiword DMA modes 0–2
Ultra DMA modes 0–6
Cach e buffer8 Mbytes
Height, max26.1 mm (1.028 inches)
Width, max101.6 mm (4.000 inches) +/- 0.010 inches
Length, max146.99 mm (5.787 inches)
Weight, typical635 grams
Average latency4.16 msec
Power-on to ready, max16 sec
Standby to ready, max16 sec
Track-to-track seek time, typical<0.8 msec read, <1.0 msec write
Average seek, read, typical<11.0 msec
Average seek, write, typical<12.0 msec
Startup current (max) 12V (peak)2.0 amps
Voltage tolerance (including noise)5V ± 5%
12V ± 10%
Ambient temperature0° to 62°C (operating)
–40° to 70°C (nonoperating)
Temperature gradient, per hour max20°C (operating)
30°C (nonoperating)
Relative humidity5% to 90% (operating)
5% to 95% (nonoperating)
Relative humidity gradient, per hour max30%
Wet bulb temperature, max37.7°C (operating)
37.7°C (nonoperating)
Altitude, operating–60.96 m to 3,048 m
(–200 ft. to 10,000+ ft.)
Altitude, nonoperating, max–60.96 m to 12,192 m below mean sea level
(–200 ft. to 40,000+ ft. below mean sea level)
Operational Shock, max63 Gs at 2 msec
Non-Operational Shock, max300 Gs at 2 msec
Vibration, operating5–22 Hz: 0.25 Gs, Limited displacement
Drive acoustics, sound power
Idle**2.8 bels (typical)
CE seek profile3.0 bels (typical)
Nonrecoverable read errors1 per 10
Annualized Failure Rate (AFR)0.68%
Warranty5 years on distribution units.
Contact start-stop cycles (25°C, 50% rel. humidity)50,000
Supports Hotplug operation per Serial ATA Revision
2.5 specification
*One Gbyte equals one billion bytes when referring to hard drive capacity. Accessible capacity may vary depending on operating environment
and formatting.
**Dur ing per io ds of driv e idle, some offline activity ma y occ ur accor di ng to the S.M.A.R. T . speci ficati on , whi ch may i ncrea se ac oustic an d
power to operational levels.
22–350 Hz: 5.0 Gs
350–500 Hz:: 1.0 Gs
3.0 bels (max)
3.1 bels (max)
14
bits read
To determine the warranty for a specific drive, use a web browser to access
the following web page:
www.seagate.com/support/service/
From this page, click on the “Verify Your Warranty” link. You will be asked to
provide the drive serial number, model number (or part number) and country
of purchase. The system will display the warranty information for your drive.
Yes
2.7 bels (typical)
2.9 bels (max)
2.9 bels (typical)
3.0 bels (max)
8
DB35.3 Series Serial ATA Product Manual, Rev. D
T a ble 3: Drive specifications summary for 320 and 300 Gbyte models
Drive specificationST3320820SCEST3300820SCE
Formatted Gbytes (512 bytes/sector)*320300
Guaranteed sectors625,142,448586,072,368
Bytes per sector512
Default sectors per track63
Default read/write heads16
Default cylinders16,383
Recording density, max781 kbits/in
Track density, max145 ktracks/in
Areal density, max114.4 Gbits/in
Spindle speed7,200 RPM
Internal data transfer rate, max1,030 Mbits/sec
Sustained data transfer rate, max72 Mbytes/sec
I/O data-transfer rate, max300 Mbytes/sec
ATA data-transfer modes supportedPIO modes 0–4
Multiword DMA modes 0–2
Ultra DMA modes 0–6
Cach e buffer8 Mbytes
Height (mm max)26.1 mm (1.028 inches)
Width (mm max)101.6 mm (4.000 inches) +/- 0.010 inches
Length (mm max)146.99 mm (5.787 inches)
Weight (max)635 grams
Average latency4.16 msec
Power-on to ready, max16 sec
Standby to ready, max16 sec
Track-to-track seek time, typical<0.8 msec read; <1.0 msec write
Average seek, read, typical<11.0 msec
Average seek, write, typical<12.0 msec
Startup current (max) 12V (peak)2.0 amps
Voltage tolerance (including noise)5V ± 5%
12V ± 10%
Ambient temperature0° to 65°C (operating)
–40° to 70°C (nonoperating)
Temperature gradient, per hour max20°C (operating)
30°C (nonoperating)
Relative humidity5% to 90% (operating)
5% to 95% (nonoperating)
Relative humidity gradient, per hour max30%
Wet bulb temperature, max37.7°C (operating)
37.7°C (nonoperating)
Altitude, operating–60.96 m to 3,048 m
(–200 ft. to 10,000+ ft.)
Altitude, nonoperating, max–60.96 m to 12,192 m below mean sea level
(–200 ft. to 40,000+ ft. below mean sea level)
Operational Shock, max63 Gs at 2 msec
Non-Operational Shock, max300 Gs at 2 msec
Vibration, operating5–22 Hz: 0.25 Gs, Limited displacement
Drive acoustics, sound power
Idle**2.7 bels (typical)
CE seek profile2.9 bels (typical)
Nonrecoverable read errors1 per 10
Annualized Failure Rate (AFR)0.68%
Warranty5 years on distribution units.
Contact start-stop cycles (25°C, 50% rel. humidity)50,000
Supports Hotplug operation per Serial ATA Revision 2.5
specification
*One Gbyte equals one billion bytes when referring to hard drive capacity. Accessible capacity may vary depending on operating environment
and formatting.
**Dur ing per io ds of driv e idle, some offline activity ma y occ ur accor di ng to the S.M.A.R. T . speci ficati on , whi ch may i ncrea se ac oustic an d
power to operational levels.
22–350 Hz: 5.0 Gs
350–500 Hz:: 1.0 Gs
2.9 bels (max)
3.0 bels (max)
14
bits read
To determine the warranty for a specific drive, use a web browser to
access the following web page:
www.seagate.com/support/service/
From this page, click on th e “Verify Y o ur W ar ranty” link. You will be asked
to provide the drive serial number, model number (or part number) and
country of purchase. The system will display the warranty information for
your drive.
Yes
2.5 bels (typical)
2.7 bels (max)
2.8 bels (typical)
2.9 bels (max)
10
DB35.3 Series Serial ATA Product Manual, Rev. D
T a ble 4: Drive specifications summary for 250 Gbyte models
Drive specificationST3250820SCE
Formatted Gbytes (512 bytes/sector)*250
Guaranteed sectors488,397,168
Bytes per sector512
Default sectors per track63
Default read/write heads16
Default cylinders16,383
Recording density, max813 kbits/in
Track density, max145 ktracks/in
Areal density, max114.4 Gbits/in
Spindle speed7,200 RPM
Internal data transfer rate, max1,030 Mbits/sec
Sustained data transfer rate, max72 Mby tes/ s ec
I/O data-transfer rate, max300 Mbytes/sec
ATA data-transfer modes supportedPIO modes 0–4
Multiword DMA modes 0 –2
Ultra DMA modes 0–6
Cach e buffer8 Mbytes
Height, max26.1 mm (1.028 inches)
Width, max101.6 mm (4.000 inches) +/- 0.010 inches
Length, max146.99 mm (5.787 inches)
Weight, typical580 grams (1.28 lb.)
Average latency4.16 msec
Power-on to ready, max16 sec
Standby to ready, max16 sec
Track-to-track seek time, typical<0.8 msec read; <1.0 msec write
Average seek, read, typical<11.0 msec
Average seek, write, typical<12.0 msec
Startup current (max) 12V (peak)2.0 amps
Voltage tolerance (including noise)5V ± 5%
12V ± 10%
Ambient temperature0° to 65°C (operating)
–40° to 70°C (nonoperating)
Temperature gradient, per hour max20°C (operating)
30°C (nonoperating)
Relative humidity5% to 90% (operating)
5% to 95% (nonoperating)
Relative humidity gradient, per hour max30%
Wet bulb temperature, max37.7°C (operating)
37.7°C (nonoperating)
Altitude, operating–60.96 m to 3,048 m
(–200 ft. to 10,000+ ft.)
Altitude, nonoperating, max–60.96 m to 12,192 m below mean sea level
(–200 ft. to 40,000+ ft. below mean sea level)
Operational Shock, max63 Gs at 2 msec
Non-Operational Shock, max350 Gs at 2 msec
Vibration, operating5–22 Hz: 0.25 Gs, Limited displacement
Supports Hotplug operation per Serial ATA Revision 2.5
specification
*One Gbyte equals one billion bytes when referring to hard drive capacity. Accessible capacity may vary depending on operating environment
and formatting.
**Dur ing per io ds of driv e idle, some offline activity ma y occ ur accor di ng to the S.M.A.R. T . speci ficati on , whi ch may i ncrea se ac oustic an d
power to operational levels.
22–350 Hz: 5.0 Gs
350–500 Hz:: 1.0 Gs
2.7 bels (max)
2.9 bels (max)
14
bits read
To determine the warranty for a specific drive, use a web browser to
access the following web page:
www.seagate.com/support/service/
From this page, click on the “Verify Your Warranty” link. You will be
asked to provide the drive serial number, model number (or part number) and country of purchase. The system will display the warranty
information for your drive.
*One Gbyte equals one billion bytes when referring to hard drive capacity. Accessible capacity may vary depending on operating environment
and formatting.
Formatted
capacity*
Guaranteed
sectors
Bytes per sector
2.2.1LBA mode
When addressing these drives in LBA mode, all blocks (sectors) are consecutively numbered from 0 to n–1,
where n is the number of guaranteed sectors as defined above.
See Section 4.3.1, "Identify Device command" (words 60-61 and 100-103) for additional information about 48bit addressing support of drives with capacities over 137 Gbytes.
2.3Default logi cal geometr y
CylindersRead/write headsSectors per track
16,3831663
LBA mode
When addressing these drives in LBA mode, all blocks (sectors) are consecutively numbered from 0 to n–1,
where n is the number of guaranteed sectors as defined above.
DB35.3 Series Serial ATA Product Manual, Rev. D
13
2.4Recording and interface tech no l o gy
750GB500GB400GB320GB300GB250GB
InterfaceSerial ATA (SATA)
Recording methodPerpendicular
Recording density , KBPI (kbits/inch max)926813781813
Track density, KTPI (ktracks/inch avg)145
Areal density (Gbits/inch2 avg)128.2114.4
Spindle speed (RPM) (± 0.2%)7,200
Internal data transfer rate (Mbits/sec max)1,030
Sustained data transfer rate (Mbytes/sec max)7872
I/O data-transfer rate (Mbytes/sec max)300 (Ultra DMA mode 5)
2.5Physical characteristics
Drive specification
Maximum he i g ht
(mm)
(inches)
Maximum wid th
(mm)
(inches)
Maximum length
(mm)
(inches)
Typical weight
ST3320820SCE, ST3300820SCE and ST3250820SCE
ST3500830SCE and ST3400820SCE
ST3750640SCE and ST3750840SCE
Seek measurem ent s a re t ake n wi th nom inal po w er a t 25 °C amb ient temperature. All tim es a re m easu red using
drive diagnostics. The specifications in the table below are defined as follows:
• Track-to-track seek time is an average of all possible single-track seeks in both directions.
• Average seek time is a true statistical random average of at least 5,000 measurements of seeks between
random tracks, less overhead.
T yp ical seek times (msec)Read Write
Track-to-track<0.8<1.0
Average<11.0<12.0
Average latency:4.164.16
Note.These drives ar e de si gned to consisten tl y me et t he se ek t imes r epr esente d in thi s manu al. P hysical
seeks, regardless of mode (such as track-to-track and average), are expected to meet the noted
values. However, due to the manner in which these drives are formatted, benchmark tests that
include command overhead or measure logical seeks may produce results that vary from these
specifications.
2.7Start/stop times
Power-on to Ready (sec)16 (max)
St andby to Ready (sec)16 (max)
Ready to spindle stop (sec)10 (max)
2.8Power specifications
The drive recei ve s D C po we r ( +5V or +12V ) t hrou gh a native SATA power connector. See Fi gu re 4 on p age 26.
2.8.1Power consumption
Power requiremen ts fo r the drive s are listed i n the t able on pa ge 9. Typical power measurements are based on
an average of drives tested, under nominal conditions, using 5.0V and 12.0V input voltage at 25°C ambient
temperature.
• Spinup power
Spinup power is measured from the time of power-on to the time that the drive spindle reaches operating
speed.
• Seek mode
During seek mode, the read/write actuator arm moves toward a specific position on the disc surface and
does not execute a read or write operation. Servo electronics are active. Seek mode power represents the
worst-case power consumption, using only random seeks with read or write latency time. This mode is not
typical and is provided for worst-case information.
• Read/write power and current
Read/write power is measured with the heads on track, based on a 16-sector write followed by a 32-msec
delay, then a 16-sector read followed by a 32-msec delay.
DB35.3 Series Serial ATA Product Manual, Rev. D
15
• Operating pow er and current
Operating powe r is me asure d usi ng 40 p ercen t ran dom seeks, 4 0 per cent r ead/ wri te m ode ( 1 write for each
10 reads) and 20 percent drive idle mode.
• Idle mode power
Idle mode power is measu red with the drive up to speed, with servo e le ctron ics acti ve and with the he ads i n
a random track location.
• Standby mode
During Standby mode, the drive accepts commands, but the drive is not spinning, and the servo and read/
write electronics are in power-down mode.
Table 5: DC power requirements
Power dissipation (ST3750640SCE values shown)Avg (watts 25° C)Avg 5V typ ampsAvg 12V typ amps
*Duri ng pe riods of driv e idl e, some off lin e a c tivit y ma y occu r ac cord in g t o t he S.M .A. R. T. speci fic ation , w hich may increas e acou s tic an d
power to operational levels.
2.8.1.1Typical current profiles
Figure 1. Typical 5V startup and operation current profile
16
DB35.3 Series Serial ATA Product Manual, Rev. D
Figure 2. Typical 12V startup and operation current profile
2.8.2Conducted noise
Input noise ripple is measured at the host system power supply across an equivalent 80-ohm resistive load on
the +12 volt line or an equivalent 15-ohm resistive load on the +5 volt line.
• Using 12-volt power, the drive is expected to oper ate wi th a maxim um of 120 mV peak-to -pea k square- wave
injected noise at up to 10 MHz.
• Using 5-volt power, the drive is expected to operate with a maximum of 100 mV peak-to-peak square-wave
injected noise at up to 10 MHz.
Note. Equivalent resistance is calculated by dividing the nominal voltage by the typical RMS read/write
current.
2.8.3Voltage tolerance
Voltage tolerance (including noise):
5V ± 5%
12V ± 10%
2.8.4Power-manag ement mo des
The drive provides programmable power management to provide greater energy efficiency. In most systems,
you can control power management through the system setup program. The drive features the following
power-management modes:
The drive is in Active mode during the read/write and seek operations.
DB35.3 Series Serial ATA Product Manual, Rev. D
17
• Idle mode
The buffer remains enabled, and the drive accepts all commands and returns to Active mode any time disc
access is necessary.
• Standby mode
The drive enters Standby mode when the host sends a Standby Immediate command. If the host has set
the standby timer, the drive can also enter Standby mode automatically after the drive has been inactive for
a specifiable length of time. The standby timer delay is established using a Standby or Idle command. In
Standby mode, thedrive buffer is enabled, the heads are parked and the spindle is at rest. The drive
accepts all commands and returns to Active mode any time disc access is necessary.
• Sleep mode
The drive enters Sleep mode after receiving a Sleep command from the host. In Sleep mode, the drive
buffer is disabled, the heads are parked and the spindle is at rest. The drive leaves Sleep mode after it
receives a Hard Reset or Soft Reset from the host. After receiving a reset, the drive exits Sleep mode and
enters Standby mode with all current translation parameters intact.
• Idle and Standby timers
Each time the drive performs an Active function (read, write or seek), the standby timer is reinitialized and
begins counting down from its specified delay times to zero. If the standby timer reaches zero before any
drive activity is required, the drive makes a transition to Standby mode. In both Idle and Standby mode, the
drive accepts all commands and returns to Active mode when disc access is necessary.
18
DB35.3 Series Serial ATA Product Manual, Rev. D
2.9Environmen tal specifications
2.9.1Ambient temperature
Ambient temperature is defined as the temperature of the environment immediately surrounding the drive.
Actual drive case temperature should not exceed 75°C (167°F) within the operating ambient conditions. Recommended measurement locations are shown in Figure 5 on page 27.
Above 1,000 feet (305 meters), the maximum temperature is derated linearly to 112°F (44°C) at 10,000 feet
(3,048 meters).
Operating:
ST3320820SCE, ST3300820SCE and ST3250820SCE
ST3500830SCE and ST3400820SCE
ST3750640SCE and ST3750840SCE
Nonoperating:–40° to 70°C (–40° to 158°F)
0° to 65°C (32° to 149°F)
0° to 62°C (32° to 143.6°F)
0° to 60°C (32° to 140°F)
2.9.2Temperature gradient
Operating:20°C per hour (68°F per hour max), without condensation
Nonoperating:30°C per hour (86°F per hour max)
2.9.3Humidity
2.9.3.1Relative humidity
Operating:5% to 90% noncondensing (30% per hour max)
Nonoperating:5% to 95% noncondensing (30% per hour max)
Operating:–60.96 m to 3,048 m (–200 ft. to 10,000+ ft.)
Nonoperating:–60.96 m to 12,192 m (–200 ft. to 40,000+ ft.)
2.9.5Shock
All shock specifications assume that the drive is mounted securely with the input shock applied at the drive
mounting screws. Shock may be applied in the X, Y or Z axis.
2.9.5.1Operating shock
These drives comply with the performance levels specified in this document when subjected to a maximum
operating shock of 63 Gs based on half-sine shock pulses of 2 msec. Shocks should not be repeated more
than two times per second.
DB35.3 Series Serial ATA Product Manual, Rev. D
19
2.9.5.2Nonoperating shock
2 Disc models
The nonoperating shock level that the drive can experience without incurring physical damage or degradation
in performance when subsequently put into operation is 350 Gs based o n a nonr epetitive hal f-sine shock pulse
of 2 msec duration.
3 and 4 Disc models
The nonoperating shock level that the drive can experience without incurring physical damage or degradation
in performance when subsequently put into operation is 30 0 Gs based o n a nonr epetitive hal f-sine shock pulse
of 2 msec duration.
2.9.6Vibration
All vibration specifications assume that the drive is mounted securely with the input vibration applied at the
drive mounting screws. Vibration may be applied in the X, Y or Z axis.
2.9.6.1Operating vibration
The maximum vibration levels that the drive may experience while meeting the performance standards specified in this document are specified below.
The maximum nonoperating vibration levels that the drive may experience without incurring physical damage
or degradation in performance when subsequently put into operation are specified below.
Drive acoustics are measured as overall A-weighted acoustic sound power levels (no pure tones). All measurements are consistent with ISO document 7779. Sound power measurements are taken under essentially
free-field conditions over a reflecting plane. For all tests, the drive is oriented with the cover facing upward.
Note. For seek mode tests, the drive is placed in seek mode only. The number of seeks p er second is de fined
by the following equation:
(Number of seeks per second = 0.4 / (average latency + average access time)
Table 6: Fluid Dynamic Bearing (FDB) motor acoustics
Idle*CE seek profile
ST3750640SCE
ST3750840SCE
ST3500830SCE2.8 bels (typ)
ST3400820SCE 2.7 bels (typ)
ST3320820SCE2.7 bels (typ)
ST3300820SCE 2.5 bels (typ)
ST3250820SCE2.5 bels (typ)
*Duri ng pe riods of driv e idl e, some off lin e a c tivit y ma y occu r ac cord in g t o t he S.M .A. R. T. speci fic ation , w hich may increas e acou s tic an d
power to operational levels.
2.8 bels (typ)
3.0 bels (max)
3.0 bels (max)
2.9 bels (max)
2.9 bels (max)
2.7 bels (max)
2.7 bels (max)
3.0 bels (typ)
3.1 bels (max)
3.0 bels (typ)
3.1 bels (max)
2.9 bels (typ)
3.0 bels (max)
2.9 bels (typ)
3.0 bels (max)
2.8 bels (typ)
2.9 bels (max)
2.8 bels (typ)
2.9 bels (max)
DB35.3 Series Serial ATA Product Manual, Rev. D
21
2.11Electromagnetic immunity
When properly installed in a representative host system, the drive operates without errors or degradation in
performance when subjected to the radio frequency (RF) environments defined in the following table:
T a bl e 7: Radio frequency enviro nm en t s
TestDescriptionPerformance levelReference standard
(at nominal voltage and temperature, with 60 cycles per hour and a 50% duty cycle)
To determine the warranty for a specific drive, use a web browser to access the following web page:
www.seagate.com/support/service/
From this page, click on the “Verify Your Warranty” link. You will be asked to provide
the drive serial number, model number (or part number) and country of purchase.
The system will display the warranty information for your drive.
2.13Agency certification
2.13.1Safety certification
The drives are recognized in accordance with UL 1950 and CSA C22.2 (950) and meet all applicable sections
of IEC950 and EN 60950 as tested by TUV North America.
2.13.2Electromagnetic comp atib ility
Hard drives that display the CE mark comply with the E uro pean Un ion (E U) re quirem ent s speci fie d i n the Electromagnetic Compatibility Directive (89/336/EEC). Testing is performed to the levels specified by the product
standards for Information Technology Equipment (ITE). Emission levels are defined by EN 55022, Class B and
the immunity levels are defined by EN 55024.
22
DB35.3 Series Serial ATA Product Manual, Rev. D
Seagate uses an inde pend ent laboratory to confirm compl ian ce with the EC directives specified i n t he pr evious
paragraph. Drives are teste d in representa tive end-user systems. Although CE-marked Seagate drives comply
with the directives when used in the test systems, we cannot guarantee that all systems will comply with the
directives. The drive is designed for operation inside a properly designed enclosure, with properly shielded I/O
cable (if necessary) and terminators on all unused I/O ports. Computer manufacturers and system integrators
should confirm EMC compliance and provide CE marking for their products.
Korean RRL
If these drives have the Korea Ministry of Information and Communication (MIC) logo, they comply with paragraph 1 of Article 11 of the Electromagnetic Compatibility control Regulation and meet the Electromagnetic
Compatibility (EMC) Framework requirements of the Radio Research Laboratory (RRL) Ministry of Information
and Communication Republic of Korea.
These drives have been tested and com ply with the Electr omag netic Inter fere nce/E lectro magn etic Susce ptibil ity (EMI/EMS) for Class B products. Drives ar e tested in a representative, end-user system by a Korean-recognized lab.
• EUT name (model numbers): DB35 Series
• Certificate number: STX-L3510 (B)
• Trade name or applicant: Seagate Technology
• Manufacturing date: March 2006
• Manufacturer/nationality: Singapore and China
Australian C-Tick (N176)
If these models have the C-Tick marking, they comply with the Australia/New Zealand Standard AS/NZS3548
1995 and meet the Electromagnetic Compatibility (EMC) Framework requirements of the Australian Communication Authority (ACA).
2.13.3FCC verification
These drives are intended to be cont ai ned solely w ithin a person al compute r or similar enclosu re (no t attached
as an external device ). As su ch, ea ch dr ive is co nsidere d to be a suba ssembly even when it is individually mar keted to the customer. A s a subassembly, no Federal Communications Commission verification or certification
of the device is required.
Seagate Technology LLC has tested this device in enclosures as described above to ensure that the total
assembly (enclosure, disc drive, motherboard, power supply, etc.) does comply with the limits for a Class B
computing device, pursuant to Subpart J, Part 15 of the FCC rules. Operation with noncertified assemblies is
likely to result in interference to radio and television reception.
Radio and television interference. This equipment generates and uses radio frequency energy and if not
installed and used in strict accordance with the manufacturer’s instructions, may cause interference to radio
and television reception.
This equipment is designed to provide reasonable protection against such interference in a residential installation. However , there is no guarantee that interfer ence will not occur in a particular inst allation. If this equipm ent
does cause interference to radio or television, which can be determined by turning the equipment on and off,
you are encouraged to try one or more of the following corrective measures:
• Reorient the receiving antenna.
• Move the device to one side or the other of the radio or TV.
• Move the device farther away from the radio or TV.
• Plug the computer into a different outlet so that the receiver and computer are on different branch outlets.
DB35.3 Series Serial ATA Product Manual, Rev. D
23
If necessary, you should consult your dealer or an experienced radio/television technician for additional sug-
2
gestions. You may find helpful the following booklet prepared by the Federal Communications Commission:
How to Identify and Resolve Radio-Television Interference Problems. This booklet is available from the Superintendent of Documents, U.S. Government Printing Office, Washington, DC 20402. Refer to publication number 004-000-00345-4.
2.14Environmental protection
Seagate designs its products to meet environmental protection requirements worldwide, including regulations
restricting certain chemica l subst ances .
2.14.1European Union Restriction of Hazardous Substances (RoHS) Directive
Seagate designs its products to meet environmental protection requirements worldwide, including regulations
restricting certain chemical substances. A new law, the European Union Restriction of Hazardous Substances
(RoHS) Directive, restricts the presence of chemical substances, including Lead, Cadmium, Mercury,
Hexavalent Chromium, PBB and PBDE, in electronic products, effective July 2006. This drive is manufactured
with components and materials that comply with the RoHS Directive.
2.14.2China Restriction of Hazardous Substances (RoHS) Directive
.14.2
This product has an Environmental Protection Use Period (EPUP) of 20 years. The following
table contains information mandated by China's "Marking Requirements for Control of Pollution
Caused by Electronic Information Products" Standard.
"O" indicates the hazardous and toxic substance content of t he p a rt (at the hom ogeno us m ater ial l evel) is l ower
than the threshold defined by the China RoHS MCV Standard.
O”
"X" indicates the hazardous and toxic substance content of the part (at the homogenous material level) is over
the threshold defined by the China RoHS MCV Standard.
中国限制危险物品的指令
表示该部件(于同类物品程度上)所含的危险和有毒物质低于中国
RoHS MCV
标准所定义的门槛值。
X”
表示该部件(于同类物品程度上)所含的危险和有毒物质超出中国
2.15Corrosive environment
Seagate electronic drive components pass accelerated corrosion testing equivalent to 10 years exposure to
light industrial environments containing sulfurous gases, chlorine and nitric oxide, classes G and H per ASTM
B845. However, this accelerated testing cannot duplicate every potential application environment. Users
should use caution exposing any electronic components to uncontrolled chemical pollutants and corrosive
RoHS MCV
标准所定义的门槛值。
24
DB35.3 Series Serial ATA Product Manual, Rev. D
chemicals as electronic drive component reliability can be affected by the installation environment. The silver,
copper , nicke l and gold films used i n Seag ate pr oduct s are especi ally sen s itive to the p resen ce of sulf ide, chloride, and nitrate contaminants. Sulfur is found to be the most damaging. In addition, electronic components
should never be exposed to condensing water on the surface of the printed circuit board assembly (PCBA) or
exposed to an am bient rel at ive hum idity gr eate r th an 9 5%. Mat erial s used in cabin et fa bri cation , such as vulcanized rubber, that can outgas corrosive compounds should be minimized or eliminated. The useful life of any
electronic equipment may be extended by replacing materials near circuitry with sulfide-free alternatives.
DB35.3 Series Serial ATA Product Manual, Rev. D
25
3.0Configuring and mounting the drive
This section contains the specifications and instructions for configuring and mounting the drive.
3.1Handling and static-discharge pr ecautions
After unpacking, and before installation, the drive may be exposed to potential handling and electrostatic discharge (ESD) hazards. Observe the following standard handling and static-discharge precautions:
Caution:
• Before handling the drive, put on a grounded wrist strap, or ground yourself frequently by touching the metal
chassis of a computer that is plugg ed into a grounded outlet. Wear a grounded wrist strap through out the entire
installation procedure.
• Handle the drive by its edges or frame only.
• The drive is extremely fragile—handle it with care. Do not press down on the drive top cover.
• Always rest the drive on a padded, antistatic surface until you mount it in the computer.
• Do not touch the connector pins or the printed circuit board.
• Do not remove the factory-installed labels from the drive or cover them with additional labels. Removal voids
the warranty. Some factory-installed labels contain information needed to service the drive. Other labels are
used to seal out dirt and contamination.
26
DB35.3 Series Serial ATA Product Manual, Rev. D
3.2Configuring the drive
S
Each drive on the Serial ATA interface connects point-to-point with the Serial ATA host adapter. There is no
master/slave relationship because each drive is considered a master in a point-to-point relationship. If two
drives are attached on one Serial ATA host adapter, the host operating system views the two devices as if they
were both “masters” on two separate ports. Both drives behave as if they are Device 0 (master) devices.
Serial ATA drives are designed for easy installation. It is usually not necessary to set any jumpers on the drive
for proper operation; however, if you connect the drive and receive a “drive not detected” error, your SATAequipped mother boar d or hos t ada pter may use a chipse t tha t do es no t supp ort SATA spee d au toneg otiation . If
you have a motherboard or host adapter that does not support autonegotiation:
• Install a jumper as shown in Figure 3 below to limit the data transfer rate to 1.5 Gbits per second (and leave
the drive conne cted to the SATA-e quipped mo therboard or host a dapter tha t doesn’ t support autonegotiat ion)
or
• Install a SATA host adapter that supports autonegotiation, leave the drive jumper block set to “Normal
operation” (se e Figure 3 below), and connect the drive to that adapter. Thi s option has the benefit of not l imiting
the drive to a 1.5 Gbits/sec transfer rate.
3.0 Gbits per second operation
Limit data transfer rate to
1.5 Gbits per second
Jumper block
SATA interface connector
Figure 3. Serial ATA connectors
SATA power connector
3.3Serial ATA cables and connectors
The Serial ATA interface cable consists of four conductors in two differential pairs, plus three ground connections. The cable size may be 30 to 26 AWG with a maximum length of one meter (39.37 inches). See Table 8
for connector pin definitions. Either end of the SATA signal cable can be attached to the drive or host.
For direct backplane connection, the drive connectors are inserted directly into the host receptacle. The drive
and the host receptacle incorporate features that enable the direct connection to be hot pluggable and blind
mateable.
For installations which require cables, you can connect the drive as illustrated in Figure 4.
Signal connector
Power connector
ignal cable
Power cable
Figure 4. At tac hing SATA cabling
Each cable is keyed to ensure correct orient ation . DB35.3 Series S erial ATA drives suppo rt latching S ATA connectors.
DB35.3 Series Serial ATA Product Manual, Rev. D
27
3.4Drive mounting
(
Recommended
n
You can mount the drive in any orientation using four screws in the side-mounting holes or four screws in the
bottom-mounting holes. See Figure 5 on page 27 for drive mounting dimensions. Follow these important
mounting precautions when mounting the drive:
• Allow a minimum clearance of 0.030 inches (0.76 mm) around the entire perimeter of the drive for cooling.
• Use only 6-32 UNC mounting screws.
• The screws should be inserted no more than 0.150 inch (3.81 mm) into the bottom or side mounting holes.
• Do not overtighten the mounting screws (maximum torque: 6 inch-lb).
[1]
5.787 (146.9898) max.
.814
(20.676)
(2 x 95.25)
1.638
(41.605)
[1]
4.000
(101.6)
CLof drive
[1]
2 x 3.750
[1]
4.000
(101.60)
1.028 max
(26.111 max)
2 x 1.625
(2 x 41.28)
[1]
Notes:
Dimensions are shown in inches (mm).
[1] Dimensions per SFF-8301 specification
[1]
1.122
+ .020
(28.499
+ .508)
[1]
.138
3.505)
CLof conn. Datum B
2.00
(50.80)
case temperature
measurement locatio
.250 + .015
(6.35 + .381)
(3x both sides)
4.000
(101.6)
[1]
Figure 5. Mounting dime nsions—top, side and e nd v ie w
2 x 1.750
(2 x 44.45)
Recommended
case temperature
measurement location
[1]
28
DB35.3 Series Serial ATA Product Manual, Rev. D
DB35.3 Series Serial ATA Product Manual, Rev. D
29
4.0Seria l ATA (SATA) interface
These drives use the industry-standard Serial ATA interface that supports FIS data transfers. It supports ATA
programmed input/output (PIO) modes 0–4; multiword DMA modes 0–2, and Ultra DMA modes 0–6.
For detailed information about the Serial ATA interface, refer to the “Serial ATA: High Speed Serialized AT
Attachment” specification.
4.1Hot-Plug compatibility
DB35.3 Series Serial ATA drives incorporate connectors which enable you to hot plug these drives in accordance with the Serial ATA II: Extension to Serial ATA 1.0a specification. This specification can be downloaded
from www.serialata.org.
30
DB35.3 Series Serial ATA Product Manual, Rev. D
4.2Serial ATA device plug connector pin definitions
Table 8 summarizes the signals on the Serial ATA interface and power connectors..
Table 8: Serial ATA connector pin definitions
SegmentPinFunctionDefinition
S1Ground2nd mate
S2A+Differential signal pair A from Phy
S3AS4Ground2nd mate
S5B-Differential signal pair B from Phy
S6B+
Signal
S7Ground2nd mate
Key and spacing separate signal and power segments
P10Ground2nd mate
P11Ground or LED signalIf grounded, drive does not use deferred spin
P12Ground1st mate.
P13V
P14V
P15V
12
12
12
12V power, pre-charge, 2nd mate
12V power
12V power
Notes:
1. All pins are in a single row, with a 1.27 mm (0.050”) pitch.
2. The comments on the mating sequence apply to the case of backplane blindmate connector only. In this
case, the mating sequences are:
• the ground pins P4 and P12.
• the pre-charge power pins and the other ground pins.
• the signal pins and the rest of the power pins.
3. There are three power pins for each voltage. One pin from each voltage is used for pre-charge when
installed in a blind-mate backplane configuration.
4. All used voltage pins (Vx) must be terminated.
DB35.3 Series Serial ATA Product Manual, Rev. D
31
4.3Supported ATA commands
The following table lists Serial ATA standard commands that the drive supports. For a detailed description of
the ATA commands, refer to the Serial ATA: High Speed Serialized AT Attachment specification. See
“S.M.A.R.T. commands” on page 38.for details and subcommands used in the S.M.A.R.T. implementation.
The Identify Device command (command code ECH) transfers information about the drive to the host following
power up. The data is organized as a single 512-byte block of data, whose contents are shown in Table 9 on
page 31. All reserved bits or words should be set to zero. Parameters listed with an “x” are drive-specific or
vary with the state of the drive. See Section 2.0 on page 3 for default parameter settings.
The following commands contain drive-specific features that may not be included in the Serial ATA specification.
WordDescriptionValue
0
Configuration information:
• Bit 15: 0 = ATA; 1 = ATAPI
• Bit 7: removable media
0C5A
• Bit 6: removable controller
• Bit 0: reserved
1Number of logical cylinders16,383
2ATA-reserved0000
H
3Number of logical heads16
4Retired0000
5Retired0000
H
H
6Number of logical sectors per logical track: 63003F
7–9Retired0000
H
10–19Serial number: (20 ASCII characters, 0000H = none)ASCII
20Retired0000
21Retired0400
22Obsolete0000
23–26Firmware revision (8 ASCII character string, padded with blanks to end
H
H
H
x.xx
of string)
27–46Drive model number: (40 ASCII characters, padded with blanks t o end
of string)
H
H
47(Bits 7–0) Maximum sectors per interrupt on Read multiple and Write
8010
multiple (16)
48Reserved0000
49Standard Standby timer, IORDY supported and may be disabled2F00
50ATA-reserved0000
51PIO data-transfer cycle timing mode0200
52Retired0200
53Words 54–58, 64–70 and 88 are valid0007
54Number of current logical cylinders xxxx
55Number of current logical heads xxxx
56Number of current logical sectors per logical trackxxxx
57–58Current capacity in sectorsxxxx
59Number of sectors transferred during a Read Multiple or Write Multiple
xxxx
command
H
H
H
H
H
H
H
H
H
H
H
H
34
DB35.3 Series Serial ATA Product Manual, Rev. D
WordDescriptionValue
60–61Total number of user-addressable LBA sectors available
0FFFFFFFh*
(see Section 2.2 for related information)
*Note: The maximum value allowed in this field is: 0FFFFFFFh
(268,435,455 sectors, 137 Gbytes). Drives with capacities over 137
Gbytes will have 0FFFFFFFh in this field and the actual number of
user-addressable LBAs specified in words 100-103. This is required
for drives that support the 48-bit addressing feature.
62Retired0000
63Multiword DMA active and modes supported (see note following this
xx07
table)
64Advanced PIO modes supported (modes 3 and 4 supported)0003
65Minimum multiword DMA transfer cycle time per word (120 nsec)0078
66Recommended multiword DMA transfer cycle time per word (120
0078
nsec)
67Minimum PIO cycle time without IORDY flow control (240 nsec)00F0
68Minimum PIO cycle time with IORDY flow control (120 nsec) 0078
69–74ATA-reserved0000
75Queue depth0000
76Serial ATA capabilitiesxxxx
77Reserved for future Serial ATA definitionxxxx
78Serial ATA features supportedx xxx
79Serial ATA features enabledxxxx
80Major version number003E
81Minor version number0000
82Command sets supported364B
83Command sets supported7C03
84Command sets support extension4003
85Command sets enabled30xx
86Command sets enabled0001
87Command sets enable extension4000
88Ultra DMA support and current mode (see note following this table)xx3F
89Security erase time0000
90Enhanced security erase time0000
92Master password revision codeFFFE
93Hardware reset value (see description following this table)xxxx
95–99ATA-reserved0000
100–
103
Total number of user-addressable LBA sectors available (see Section
2.2 for related information). These words are required for drives that
support the 48-bit addressing feature. Maximum value:
0000FFFFFFFFFFFFh.
ST3750640SCE = 1,465,149,168
ST3750840SCE = 1,465,149,168
ST3500830SCE = 976,773,168
ST3400820SCE = 781,422,768
ST3320820SCE = 625,142,448
ST3300820SCE = 586,072,368
ST3250820SCE = 488,397,168
ST3200820SCE = 390,721,968
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
DB35.3 Series Serial ATA Product Manual, Rev. D
35
WordDescriptionValue
104–
127
128Security status0001
129–
159
160–
254
255Integrity wordxxA5
ATA-reserved0000
Seagate-reservedxxxx
ATA-reserved0000
H
H
H
H
H
Note.Advanced Power Management (APM) and Automatic Acoustic Management (AAM) features are not supported
36
DB35.3 Series Serial ATA Product Manual, Rev. D
Note.See the bit descriptions below for words 63, 88, and 93 of the Identify Drive data.
Description (if bit is set to 1)
BitWord 63
0Multiword DMA mode 0 is supported.
1Multiword DMA mode 1 is supported.
2Multiword DMA mode 2 is supported.
8Multiword DMA mode 0 is currently active.
9Multiword DMA mode 1 is currently active.
10Multiword DMA mode 2 is currently active.
BitWord 88
0Ultra DMA mode 0 is supported.
1Ultra DMA mode 1 is supported.
2Ultra DMA mode 2 is supported.
3Ultra DMA mode 3 is supported.
4Ultra DMA mode 4 is supported.
5Ultra DMA mode 5 is supported.
6Ultra DMA mode 6 is supported.
8Ultra DMA mode 0 is currently active.
9Ultra DMA mode 1 is currently active.
10Ultra DMA mode 2 is currently active.
11Ultra DMA mode 3 is currently active.
12Ultra DMA mode 4 is currently active.
13Ultra DMA mode 5 is currently active.
14Ultra DMA mode 6 is currently active.
DB35.3 Series Serial ATA Product Manual, Rev. D
37
4.3.2Set Features command
This command con trols the implement ation of var ious features that the dr iv e sup port s. When the drive receives
this command, it sets BSY, checks the contents of the Features register, clears BSY and generates an interrupt. If the value in the register does not represent a feature that the drive supports, the command is aborted.
Power-on default has the read look-ahead and write caching features enabled. The acceptable values for the
Features register are defined as follows:
T a ble 10: Set Features com mand values
02
03
10
55
82
90
AA
F1
Enable write cache (default).
H
Set transfer mode (based on value in Sector Count register).
H
Sector Count register values:
00
Set PIO mode to default (PIO mode 2).
H
Set PIO mode to default and disable IORDY (PIO mode 2).
Note.At power-on, or after a hardware or software reset, the default values of the features are as indi-
cated above.
38
DB35.3 Series Serial ATA Product Manual, Rev. D
4.3.3S.M.A.R.T. commands
S.M.A.R.T. provides near-term failure prediction for disc drives. When S.M.A.R.T. is enabled, the drive monitors predetermined drive attributes that are susceptible to degradation over time. If self-monitoring determines
that a failure is likely, S.M.A.R.T. makes a status report available to the host. Not all failures are predictable.
S.M.A.R.T. predictability is limited to the attributes the drive can monitor. For more information on S.M.A.R.T.
commands and implementation, see the Draft ATA-5 Standard.
SeaTools diagnostic software activates a built-in drive self-test (DST S.M.A.R.T. command for D4H) that eliminates unnecessary drive returns. The diagnostic software ships with all new drives and is also available at:
http://seatools.seagate.com.
This drive is ship ped wi th S. M.A.R. T. features disabled. You must have a recent BIOS or so ft ware pa ckage that
supports S.M.A.R.T. to enable this feature. The table below shows the S.M.A.R.T. command codes that the
drive uses.
Note.If an appropriate code is not written to the Features Register, the command is aborted and 0x 04
(abort) is written to the Error register.
DB35.3 Series Serial ATA Product Manual, Rev. D
39
5.0Seagate Technology support services
Internet
For information regarding Seagate products and services, visit www.seagate.com. Worldwide support is
available 24 hours daily by email for your questions.
Presales Support:
Presales@Seagate.com
T e chn i cal Supp or t:
DiscSupport@Seagate.com
Warranty Support:
http://www.seagate.com/support/service/index.html
mySeagate
my.seagate.com is the industry's first Web portal designed specifically for OEMs and distributors. It provides
self-service access to critical applications, personalized content and the tools that allow our partners to
manage their Seagate account functions. Submit pricing requests, orders and returns through a single,
password-protected Web interface-anytime, anywhere in the world.
spp.seagate.com
spp.seagate.com supports Seagate resellers with product information, program benefits and sales tools. You
may register for customiz e d communi cation s that ar e not ava ila ble on the web. The s e communi catio ns cont ai n
product launch, EOL, pricing, promotions and other channel-related information. To learn more about the
benefits or to register, go to spp.seagate.com, any time, from anywhere in the world.
Seagate Service Centers
Presales Support
Our Presales Support staff can help you determine which Seagate products are best suited for your specific
application or computer system, as well as product availability and compatibility.
Technical Support
Seagate technical support is available to assist you online at support.seagate.com or through one of our call
centers. Have your system configuration information and your “ST” model number available.
SeaTDD™ (+1-405-324-3655) is a telecommunications device for the deaf (TDD). You can send questions or
comments 24 hours daily and exchange messages with a technical support specialist during normal business
hours for the call center in your region.
40
DB35.3 Series Serial ATA Product Manual, Rev. D
Customer Service Operations
Warranty Service
Seagate offer s worldwi de custom er supp ort for Seagate pro duct s . Seagate distr i butors, OEM s and other direct
customers should contact their Seagate Customer Service Operations (CSO) representative for warrantyrelated issues. Resellers or end users of drive products should contact their place of purchase or Seagate
warranty service for assistance. Have your serial number and model or part number available.
Data Recove ry Services
Seagate offers data recovery services for all formats and all brands of storage media. Our data recovery
services labs are currently located throughout the world. . Additional information, including an online request
form and data loss prevention resources, is available at http://services.seagate.com/index.aspx
Authorized Service Centers
Seagate Service Centers are available on a global basis for the return of defective products. Contact your
customer support representative for the location nearest you.
USA/Canada/Latin America support services
For an extensive list of telephone numbers to technical support, presales and warranty service in USA/
Canada/Latin America, including business hours, go to the "Contact Us" page on www.seagate.com.
Global Customer Support
Presales, Technical, and Warranty Support
Call CenterToll-freeDirect dial
USA, Canada,
and Mexico1-800-SEAGATE+1-405-324-4700
Data Recovery Services
Call CenterToll-freeDirect dialFAX
USA, Canada, 1-800-475-01435+1-905-474-21621-800-475-0158
and Mexico+1-905-474-2459
Europe, the Middle East and Africa Support Services
For an extensive list of telephone numbers to technical support, presales and warranty service in Europe, the
Middle East and Africa, go to the "Contact Us" page on www.seagate.com.
Asia/Pacific Support Services
For an extensive list of telephone numbers to technical support, presales and warranty service in Asia/Pacific,
go to the "Contact Us" page on www.seagate.com.
DB35.3 Series Serial ATA Product Manual, Rev. D
41
Index
A
ACA 22
acceleration 19
acoustics 20
Active 16
Active mode 16
actuator arm 14
Agency certification 21
altitude 18
Ambient temperature 18
ambient temperature 14
Annualized Failure Rate (AFR) 21
areal density 13
ATA commands 31
Australia/New Zealand Standard AS/NZS3548 1995
22
Australian Communication Authority (ACA) 22
Australian C-Tick 22
Average latency 14
Average seek time 14
B
BPI 13
C
cables and connectors 26
capacity 12
case temperature 18
CE mark 21
certification 21
Check Power Mode 31
China RoHS directive 23
Class B computing device 22
compatibility 21
Conducted noise 16
Conducted RF immunity 21
Configuring the drive 25
connectors 26
Corrosive environmen t 23
CSA C22.2 (950) 21
cycles 21
Cylinders 12
D
data-transfer rates 1
DC power 14
Default logical geometry 12
density 13
Device Configuration Freeze Lock 31
Device Configuration Identify 31
point-to-point 2, 26
Power consumption 14
power consumption 14
power dissipation 15
Power modes 16
Power specifications 14
Power-management modes 16
Power-on to Ready 14
precautions 25
printed circuit board 25
programmable power management 16