Seagate ST320LM002, ST500LM000 User Manual

Product Manual

Seagate® Laptop Thin SSHD

Standard models

ST500LM000

ST320LM002

Self-Encrypting Drive models

ST500LM001

SED (FIPS 140-2) models

ST500LM020

Gen 1 100716628 Rev. D June 2013

Document Revision History

Revision Date Description of Change

Rev. A 01/08/2013 Initial release.

Rev. B 03/05/2013 1 & 16.

Rev. C 05/01/2013 fc, 2, 4-7, 12, 17-18 & 23-24.

Rev. D 06/05/2013 8.

Seagate, Seagate Technology and the Wave logo are registered trademarks of Seagate Technology LLC in the United States and/or other countries. Momentus and SeaTools are either trademarks or registered trademarks of Seagate Technology LLC or one of its affiliated companies in the United States and/or other countries. All other trademarks or registered trademarks are the property of their respective owners.

No part of this publication may be reproduced in any form without written permission of Seagate Technology LLC. Call 877-PUB-TEK1(877-782-8351) to request permission.

When referring to drive capacity, one gigabyte, or GB, equals one billion bytes and one terabyte, or TB, equals one trillion bytes. Your computer’s operating system may use a different standard of measurement and report a lower capacity. In addition, some of the listed capacity is used for formatting and other functions, and thus will not be available for data storage. Actual quantities will vary based on various factors, including file size, file format, features and application software. Actual data rates may vary depending on operating environment and other factors. The export or re-export of hardware or software containing encryption may be regulated by the U.S. Department of Commerce, Bureau of Industry and Security (for more information, visit www.bis.doc.gov), and controlled for import and use outside of the U.S. Seagate reserves the right to change, without notice, product offerings or specifications.

CONTENTS

SEAGATE TECHNOLOGY SUPPORT SERVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

1.0 INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

1.1 ABOUT THE SERIAL ATA INTERFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

2.0 DRIVE SPECIFICATIONS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

2.1 F

2.2 PHYSICAL ORGANIZATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

2.3 RECORDING AND INTERFACE TECHNOLOGY. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

2.4 PHYSICAL CHARACTERISTICS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

2.5 SEEK TIME . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

2.6 START/STOP TIMES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

2.7 POWER SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

2.8 E

2.9 ACOUSTICS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

2.10 ELECTROMAGNETIC IMMUNITY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

2.11 RELIABILITY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

2.12 AGENCY CERTIFICATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

2.13 ENVIRONMENTAL PROTECTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

2.14 CORROSIVE ENVIRONMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

ORMATTED CAPACITY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

2.1.1 LBA mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

2.7.1 Power consumption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

2.7.2 Conducted noise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2.7.3 Voltage tolerance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2.7.4 Power management modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

NVIRONMENTAL SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

2.8.1 Shock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

2.8.2 Vibration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

2.9.1 Test for prominent discrete tones (PDTs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

2.12.1 Safety certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

2.12.2 Electromagnetic Compatibility (EMC). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

2.12.3 FCC verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

2.13.1 European Union Restriction of Hazardous Substances (RoHS) Directive. . . . . 14

2.13.2 China Restriction of Hazardous Substances (RoHS) Directive . . . . . . . . . . . . 14

3.0 CONFIGURING AND MOUNTING THE DRIVE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

3.1 HANDLING AND STATIC-DISCHARGE PRECAUTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

3.2 CONFIGURING THE DRIVE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

3.2.1 Serial ATA Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

3.3 DRIVE MOUNTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

4.0 ABOUT FIPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

5.0 SERIAL ATA (SATA) INTERFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

5.1 HOT-PLUG COMPATIBILITY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

5.2 SERIAL ATA DEVICE PLUG CONNECTOR PIN DEFINITIONS . . . . . . . . . . . . . . . . . . . . . . . . . . 20

5.3 SUPPORTED ATA COMMANDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

5.3.1 Identify Device command. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

5.3.2 Set Features command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

5.3.3 S.M.A.R.T. commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

SEAGATE LAPTOP THIN SSHD SATA PRODUCT MANUAL, REV. D III

FIGURES

FIGURE 1TYPICAL 5V STARTUP AND OPERATION CURRENT PROFILE . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

FIGURE 2ATTACHING SATA CABLING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

FIGURE 3MOUNTING DIMENSIONS (FOR STANDARD MODELS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

FIGURE 4MOUNTING DIMENSIONS (FOR FIPS 140-2 MODELS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

FIGURE 5EXAMPLE OF FIPS TAMPER EVIDENCE LABELS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

SEAGATE LAPTOP THIN SSHD SATA PRODUCT MANUAL, REV. D IV

Seagate Technology Support Services

For information regarding online support and services, visit Available services include:

• Presales & Technical support

• Global Support Services telephone numbers & business hours

• Authorized Service Centers

For information regarding Warranty Support, visit: For information regarding data recovery services, visit For Seagate OEM and Distribution partner portal, visit: For Seagate reseller portal, visit:

http://www.seagate.com/partners/my-spp-dashboard/

http://www.seagate.com/support/warranty-and-replacements/

http://www.seagate.com/about/contact-us/technical-support/

http://www.seagate.com/services-software/data-recovery-services/

http://www.seagate.com/partners/

Seagate Laptop Thin SSHD SATA Product Manual, Rev. D 1

1.0 INTRODUCTION

This manual describes the functional, mechanical and interface specifications for the following Seagate Seagate® Laptop Thin SSHD model drives:

Standard models Standard SED models SED (FIPS 140-2) models

ST500LM000 ST500LM001 ST500LM020 ST320LM002

Previous generations of Seagate Self-Encrypting Drive models were called Full Disk Encryption

NOTE

For more information on FIPS 140-2 Level 2 certification About FIPS on page 18. These drives provide the following key features:

 5400-RPM spindle speed.  64MB buffer.  8GB NAND flash  Quiet operation. Fluid Dynamic Bearing (FDB) motor.  High instantaneous (burst) data-transfer rates (up to 6Gb/s).  Perpendicular recording technology.  State-of-the-art cache and on-the-fly error-correction algorithms.  Native Command Queuing (NCQ) with command ordering.  Full-track multiple-sector transfer capability without local processor intervention.  1000 Gs nonoperating shock and 350 Gs of operating shock.  SeaTools  The 3D Defense System™, which includes Drive Defense, Data Defense and Diagnostic Defense,

offers the industry’s most comprehensive protection for disk drives.

 Support for S.M.A.R.T. drive monitoring and reporting.  Support for Read Multiple and Write Multiple commands.  Worldwide Name (WWN) capability uniquely identifies the drive.

(FDE) models before a differentiation between drive-based encryption and other forms of encryption was necessary.

The Self-Encrypting Drive models indicated on the cover of this product manual have provisions for “Security of Data at Rest” based on the standards defined by the Trusted Computing Group (see

www.trustedcomputinggroup.org).

diagnostic software performs a drive self-test that eliminates unnecessary drive returns.

Seagate Laptop Thin SSHD Self-Encrypting Drive models have the following additional features

 Automatic data encryption/decryption  Controlled access  Random number generator  Drive locking  16 independent data bands  Cryptographic erase of user data for a drive that will be repurposed or scrapped  Authenticated firmware download.

There is no significant performance difference between Self-Encrypting Drive and standard (non-Self-Encrypting Drive) models.

SEAGATE LAPTOP THIN SSHD SATA PRODUCT MANUAL, REV. D 2

1.1 ABOUT THE SERIAL ATA INTERFACE

The Serial ATA interface provides several advantages over the traditional (parallel) ATA interface. The primary advantages include:

 Easy installation and configuration with true plug-and-play connectivity. It is not necessary to set any jumpers or other

configuration options.

 Thinner and more flexible cabling for improved enclosure airflow and ease of installation.  Scalability to higher performance levels.

In addition, Serial ATA makes the transition from parallel ATA easy by providing legacy software support. Serial ATA was designed to allow you to install a Serial ATA host adapter and Serial ATA disk drive in your current system and expect all of your existing applications to work as normal.

The Serial ATA interface connects each disk drive in a point-to-point configuration with the Serial ATA host adapter. There is no master/slave relationship with Serial ATA devices like there is with parallel ATA. If two drives are attached on one Serial ATA host adapter, the host operating system views the two devices as if they were both “masters” on two separate ports. This essentially means both drives behave as if they are Device 0 (master) devices.

The host adapter may, optionally, emulate a master/slave environment to host software where two devices on separate Serial ATA ports are represented to host software as a Device 0 (master) and

NOTE

The Serial ATA host adapter and drive share the function of emulating parallel ATA device behavior to provide backward compatibility with existing host systems and software. The Command and Control Block registers, PIO and DMA data transfers, resets, and interrupts are all emulated.

Device 1 (slave) accessed at the same set of host bus addresses. A host adapter that emulates a master/slave environment manages two sets of shadow registers. This is not a typical Serial ATA environment.

The Serial ATA host adapter contains a set of registers that shadow the contents of the traditional device registers, referred to as the Shadow Register Block. All Serial ATA devices behave like Device 0 devices. For additional information about how Serial ATA emulates parallel ATA, refer to the Serial ATA International Organization: Serial ATA (Revision 2.6). The specification can be downloaded from www.serialata.org.

SEAGATE LAPTOP THIN SSHD SATA PRODUCT MANUAL, REV. D 3

DRIVE SPECIFICATIONS

2.0 DRIVE SPECIFICATIONS

Unless otherwise noted, all specifications are measured under ambient conditions, at 25°C, and nominal power. For convenience, the phrases the drive and this drive are used throughout this manual to indicate the following drive models:

The specification summaries listed in the following tables are for quick reference. For details on specification measurement or definition, refer to the appropriate section of this manual.

Table 1 Drive Specifications Summary

DRIVE SPECIFICATION

Formatted capacity

(1)

ST500LM000, ST500LM001

AND ST500LM020

ST320LM002

500 GB 320 GB

Guaranteed sectors 976,773,168 625,142,448

Heads 2

Disks 1

Bytes per sector 512 (logical) / 4096 (physical)

Recording density 1894 Kb/in

Track density 375 Ktracks/in avg

Areal density 705 Gb/in2 avg

Spindle speed 5400 RPM

Sustained data transfer rate OD 100 MB/s max

I/O data-transfer rate 600 MB/s max

PIO modes 0–4

ATA data-transfer modes supported

Multiword DMA modes 0–2 Ultra DMA modes 0–6

Cache buffer 64MB

NAND flash Commercial Multilevel Cell (cMLC)

8GB

Height 6.8 +/- 0.2 mm (0.268 +/-.008 in)

Width 69.85 +/- 0.25 mm (2.750 +/- 0.010 in)

Length 100.35 +0.20 / -0.25 mm (3.951 +0.008 / -0.010 in)

Weight (typical) 95 g (0.209 lb)

Average latency 5.6 ms

Startup current (typical) 5V (peak) 1.0 A

Voltage tolerance (including noise) 5V ± 5%

Operating temperature 0° to 60°C

Nonoperating temperature (Ambient) –40° to 70°C

Temperature gradient (max)

Relative humidity

20°C per hour max (operating) 35°C per hour max (nonoperating)

5% to 95% (operating) 5% to 95% (nonoperating)

Relative humidity gradient 30% per hour max

SEAGATE LAPTOP THIN SSHD SATA PRODUCT MANUAL, REV. D 4

Table 1 Drive Specifications Summary (continued)

DRIVE SPECIFICATIONS

DRIVE SPECIFICATION

Wet bulb temperature (max)

ST500LM000, ST500LM001

AND ST500LM020

37.7°C max (operating)

40.0°C max (nonoperating)

Altitude, operating –304.8 m to 3048 m (–1000 ft to 10,000+ ft)

Altitude, nonoperating (below mean sea level, max)

–304.8 m to 12,192 m (–1000 ft to 40,000+ ft)

Operational Shock 350 Gs at 2 ms max

Non-Operational Shock 1000 Gs at 1 ms max

Vibration, operating

5–200 Hz: 2.0 Gs 201–500 Hz: 1.0 Gs

Vibration, nonoperating 5–500 Hz: 5.0 Gs

Nonrecoverable read errors 1 per 1015 bits read

To determine the warranty for a specific drive, use a web browser to access the following

web page::http://www.seagate.com/support/warranty-and-replacements/

Warranty

From this page, click on the “Verify Your Warranty” link. You will be asked to provide the drive serial number, model number (or part number) and country of purchase. The system will display the warranty information for your drive.

ST320LM002

Load-unload cycles 600,000 at 25°C, 50% rel. humidity

Supports Hotplug operation per the Serial ATA Revision 2.6 specification

1. One GB equals one billion bytes when referring to hard drive capacity. Accessible capacity may vary depending on operating environment and formatting.

Yes

2.1 FORMATTED CAPACITY

MODEL

500GB model

320GB model

1. One GB equals one billion bytes when referring to hard drive capacity. Accessible capacity may vary depending on operating environment and formatting.

FORMATTED CAPACITY

500 GB 976,773,168

320 GB 625,142,448

(1)

2.1.1 LBA mode

When addressing these drives in LBA mode, all blocks (sectors) are consecutively numbered from 0 to n–1, where n is the number of guaranteed sectors as defined above.

Refer to Configu ring a nd Mo unti ng th e Driv e on page 15 (words 60-61 and 100-103) for additional information about 48-bit addressing support of drives with capacities over 137 GB.

GUARANTEED SECTORS BYTES PER SECTOR

512 (logical) / 4096 (physical)

2.2 PHYSICAL ORGANIZATION

Drive model Read/write heads Number of discs

ST500LM000, ST500LM001 and ST500LM020

ST320LM002

2 1

SEAGATE LAPTOP THIN SSHD SATA PRODUCT MANUAL, REV. D 5

2.3 RECORDING AND INTERFACE TECHNOLOGY

Interface Serial ATA (SATA)

Recording method Perpendicular

Recording density 1894 Kb/in

Track density 375 ktracks/in avg

Areal density 705 Gb/in2 avg

Spindle speed 5400 RPM +/- 0.2%

Sustained data transfer rate 100 MB/s max

I/O data-transfer rate 600 MB/s max

2.4 PHYSICAL CHARACTERISTICS

Height 6.8 +/- 0.2 mm (0.370 +/-.008 in)

DRIVE SPECIFICATIONS

Width 69.85 +/- 0.25 mm (2.750 +/- 0.010 in)

All models

Length 100.35 +0.20 / -0.25 mm (3.951 +0.008 / -0.010 in)

Typical weight 95 g (0.209 lb)

Cache buffer 64MB (65,536 KB)

2.5 SEEK TIME

Seek measurements are taken with nominal power at 25°C ambient temperature. All times are measured using drive diagnostics. The specifications in the table below are defined as follows:

 Track-to-track seek time is an average of all possible single-track seeks in both directions.  Average seek time is a true statistical random average of at least 5000 measurements of seeks between random tracks,

less overhead.

Table 2 Typical seek times

Typical seek times (ms) Read

Track-to-track 2.0

Average 12.0

Average latency 5.6

These drives are designed to consistently meet the seek times represented in this manual. Physical seeks, regardless of mode (such as track-to-track and average), are expected to meet the noted

NOTE

values. However, due to the manner in which these drives are formatted, benchmark tests that include command overhead or measure logical seeks may produce results that vary from these specifications.

SEAGATE LAPTOP THIN SSHD SATA PRODUCT MANUAL, REV. D 6

2.6 START/STOP TIMES

Table 3 Start/stop times

DRIVE SPECIFICATIONS

Typical seek times (ms) Typical

Max @ 25

°C

Power-on to ready (sec) <1.0 <1.0

Power-on to ready (sec) (SED models) TBD TBD

Standby to ready (sec) <1.0 <1.0

2.7 POWER SPECIFICATIONS

The drive receives DC power (+5V) through a native SATA power connector (refer to Figure 2).

2.7.1 Power consumption

Power requirements for the drives are listed in the table in of drives tested, under nominal conditions, at 25°C ambient temperature. These power measurements are done with Interface Power Management modes like HIPM and DIPM enabled.

 Spinup power

Spinup power is measured from the time of power-on to the time that the drive spindle reaches operating speed.

 Seek mode

During seek mode, the read/write actuator arm moves toward a specific position on the disk surface and does not execute a read or write operation. Servo electronics are active. Seek mode power is measured based on three random seek operations every 100 ms. This mode is not typical.

 Read/write power and current

Read/write power is measured with the heads on track, based on three 63 sector read or write operations every 100 ms.

Table 4. Typical power measurements are based on an average

 Idle mode power

Idle mode power is measured with the drive up to speed, with servo electronics active and with the heads in a random track location.

 Standby mode

During standby mode, the drive accepts commands, but the drive is not spinning, and the servo and read/write electronics are in power-down mode.

SEAGATE LAPTOP THIN SSHD SATA PRODUCT MANUAL, REV. D 7

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