Seagate ST3000VX002 User Manual

Surveillance HDD

Surveillance +Rescue

SATA Product Manual

Standard model

ST4000VX000

ST3000VX002

100799400, Rev. D

May 2016

+Rescue model

ST4000VX002

Document Revision History

Revision Date Pages affected and Description of changes

Rev. A 03/24/2016 Initial release.

Rev. B 03/31/2016 fc, 5, 7-9 & 28-29: Corrected 3TB model number.

7: Revised Heads/Disks to 6/3

Rev. C 04/20/2016

Rev. D 05/03/2016 19: Updated Section 2.14.2 Electromagnetic compatibility

7 & 10: Revised Seek times to <12.0 ms 11: Power Dissipation = 3-Disks 17-18: Updated Section 2.13.1 Seagate Rescue Data Recovery Service Program Terms

Publication number: 100799400, Rev. D May 2016

Seagate, Seagate Technology and the Spiral logo are registered trademarks of Seagate Technology LLC in the United States and/or other countries. Rescue and SeaTools are either trademarks or registered trademarks of Seagate Technology LLC or one of its affiliated companies in the United States and/or other countries. All other trademarks or registered trademarks are the property of their respective owners.

No part of this publication may be reproduced in any form without written permission of Seagate Technology LLC. Call 877-PUB-TEK1 (877-782-8351) to request permission.

When referring to drive capacity, one gigabyte, or GB, equals one billion bytes and one terabyte, or TB, equals one trillion bytes. Your computer’s operating system may use a different standard of measurement and report a lower capacity. In addition, some of the listed capacity is used for formatting and other functions, and thus will not be available for data storage. Actual quantities will vary based on various factors, including file size, file format, features and application software. Actual data rates may vary depending on operating environment and other factors. The export or re-export of hardware or software containing encryption may be regulated by the U.S. Department of Commerce, Bureau of Industry and Security (for more information, visit www.bis.doc.gov), and controlled for import and use outside of the U.S. Seagate reserves the right to change, without notice, product offerings or specifications.

Contents

Seagate® Technology Support Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

1.0 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

1.1 About the SATA interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

2.0 Drive Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

2.1 Specification summary tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

2.2 Formatted capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2.2.1 LBA mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2.3 Default logical geometry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2.4 Recording and interface technology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2.5 Manufacturer Physical characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

2.6 Seek time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

2.7 Start/stop times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

2.8 Power specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

2.8.1 Power consumption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

2.8.2 Conducted noise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

2.8.3 Voltage tolerance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

2.8.4 Power-management modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

2.9 Environmental specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

2.9.1 Drive case temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

2.9.2 Ambient temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

2.9.3 Temperature gradient . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

2.9.4 Humidity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

2.9.5 Altitude . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

2.9.6 Shock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

2.9.7 Non-operating vibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

2.10 Acoustics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

2.10.1 Test for Prominent Discrete Tones (PDTs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

2.11 Electromagnetic immunity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

2.12 Reliability - Mean Time Between Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

2.12.1 Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

2.13 Warranty (for Standard Surveillance HDD models) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

2.13.1 Seagate® Rescue™ Data Recovery Service Program Terms. . . . . . . . . . . . . . . . . . . . . . . . . . . 17

2.14 Agency certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

2.14.1 Safety certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

2.14.2 Electromagnetic compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

2.14.3 FCC verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

2.15 Environmental protection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

2.15.1 European Union Restriction of Hazardous Substances (RoHS) Directive. . . . . . . . . . . . . . 20

2.15.2 China Restriction of Hazardous Substances (RoHS) Directive . . . . . . . . . . . . . . . . . . . . . . . 20

2.16 Corrosive environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

3.0 Configuring and Mounting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

3.1 Handling and static-discharge precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

3.2 Configuring the drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

3.3 SATA cables and connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

3.4 Drive mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

4.0 SATA Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

4.1 Hot-Plug compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

4.2 SATA device plug connector pin definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

4.3 Supported ATA commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

4.3.1 Identify Device command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

4.3.2 Set Features command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

4.3.3 S.M.A.R.T. commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Seagate NAS HDD and NAS +SRS HDD Product Manual, Rev. D 2

Figures

Figure 1 Attaching SATA cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Figure 2 Mounting dimensions (4TB and 3TB models) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Seagate NAS HDD and NAS +SRS HDD Product Manual, Rev. D 3

Seagate® Technology Support Services

For information regarding online support and services, visit: http://www.seagate.com/contacts/

For information regarding Warranty Support, visit: http://www.seagate.com/support/warranty-and-replacements/

For information regarding data recovery services, visit: http://www.seagate.com/services-software/data-recovery-services/

For Seagate OEM, Distribution partner and reseller portals, visit: http://www.seagate.com/partners/

Seagate NAS HDD and NAS +SRS HDD Product Manual, Rev. D 4

1.0 Introduction

This manual describes the functional, mechanical and interface specifications for the following: Seagate NAS HDD +SRS model drives:

Standard models +Rescue model

ST4000VX000 ST3000VX002 ST4000VX002

These drives provide the following key features:

• 1M hour MTBF - designed for high write duty cycle across Surveillance HDD

• ATA AV Command support - streaming video command support across Surveillance HDD

• Best-in-class acoustic performance means virtually silent operation

• Built-in error recovery for non-stop video streaming

• Compliant with RoHS requirements in China and Europe

• Full-track multiple-sector transfer capability without local processor intervention

• Idle3 power mode support

• Low activity power

• Low-RPM spindle speed

• Native Command Queuing with command ordering to increase performance in demanding applications

• Performance-tuned for seamless video applications

• Reliability for 24×7 video surveillance applications

• Rotational Vibration - mitigation of system level rotational vibration inside Surveillance HDD

• SeaTools diagnostic software performs a drive self-test that eliminates unnecessary drive returns.

• State-of-the-art cache and on-the-fly error-correction algorithms

• Streaming video optimization - consistent command completion times & ERC support across Surveillance HDD

• Support for S.M.A.R.T. drive monitoring and reporting

• Supports "8+" drive bays

• Supports ATA8 streaming commands

• Supports latching SATA cables and connectors

• Supports up to 64 cameras

• TGMR recording technology provides the drives with increased areal density.

• Thermal monitoring and reporting for 24×7 operations

• Transient power on management - <=1.8A spin-up current

• Uncompromising reliability supports flexible surveillance design with case temperatures up to 70ºC

• Workload ratings of 180TB/year

• Worldwide Name (WWN) capability uniquely identifies the drive

Seagate NAS HDD and NAS +SRS HDD Product Manual, Rev. D 5

Introduction

1.1 About the SATA interface

The Serial ATA (SATA) interface provides several advantages over the traditional (parallel) ATA interface. The primary advantages include:

• Easy installation and configuration with true plug-and-play connectivity. It is not necessary to set any jumpers or other

configuration options.

• Thinner and more flexible cabling for improved enclosure airflow and ease of installation.

• Scalability to higher performance levels.

In addition, SATA makes the transition from parallel ATA easy by providing legacy software support. SATA was designed to allow users to install a SATA host adapter and SATA disk drive in the current system and expect all of the existing applications to work as normal.

The SATA interface connects each disk drive in a point-to-point configuration with the SATA host adapter. There is no master/slave relationship with SATA devices like there is with parallel ATA. If two drives are attached on one SATA host adapter, the host operating system views the two devices as if they were both “masters” on two separate ports. This essentially means both drives behave as if they are Device 0 (master) devices.

The host adapter may, optionally, emulate a master/slave environment to host software where two devices

Note

The SATA host adapter and drive share the function of emulating parallel ATA device behavior to provide backward compatibility with existing host systems and software. The Command and Control Block registers, PIO and DMA data transfers, resets, and interrupts are all emulated.

The SATA host adapter contains a set of registers that shadow the contents of the traditional device registers, referred to as the Shadow Register Block. All SATA devices behave like Device 0 devices. For additional information about how SATA emulates parallel ATA, refer to the “Serial ATA International Organization: Serial ATA Revision 3.0.” The specification can be downloaded from www.sata-io.org

on separate SATA ports are represented to host software as a Device 0 (master) and Device 1 (slave) accessed at the same set of host bus addresses. A host adapter that emulates a master/slave environment manages two sets of shadow registers. This is not a typical SATA environment.

Seagate NAS HDD and NAS +SRS HDD Product Manual, Rev. D 6

2.0 Drive Specifications

Unless otherwise noted, all specifications are measured under ambient conditions, at 25°C, and nominal power. For convenience, the phrases the drive and this drive are used throughout this manual to indicate the following drive models:

Standard models +Rescue model

ST4000VX000 ST3000VX002 ST4000VX002

2.1 Specification summary tables

The specifications listed in Table 1 are for quick reference. For details on specification measurement or definition, refer to the appropriate section of this manual.

Table 1 Drive specifications summary for NAS HDD +SRS models

Drive Specification ST4000VX000 and ST4000VX002 ST3000VX002

Formatted capacity (512 bytes/sector)*

Guaranteed sectors 7,814,037,168 5,860,533,168

Heads 6

Disks 3

Bytes per sector (4K physical emulated at 512-byte sectors)

Default sectors per track 63

Default read/write heads 16

Default cylinders 16,383

Recording density (max) 2054kFCI 1849kFCI

Track density (avg) 390 ktracks/in

Areal density (avg) 811Gb/in

Internal data transfer rate (max) 2111Mb/s 1858Mb/s

Maximum sustained data rate, OD read (MB/s)

I/O data-transfer rate (max) 600MB/s

Cache buffer 64MB

Height (max) 26.1mm / 1.028 in

Width (max) 101.85mm /4.010 in

Length (max) 146.99mm / 5.787 in

Weight (typical) 635g /1.40 lb

Average latency 5.1ms

Power-on to ready (max) <17.0s

Standby to ready (max) <17.0s

Average seek, read (typical) Average seek, write (typical)

Startup current (typical) 12V (peak) <=1.8A

Voltage tolerance (including noise)

Ambient temperature (drive case temperature)

Temperature gradient

4000GB

(4TB)

4096

190MB/s

<12.0 ms typical <12.0 ms typical

5V: ±5%

12V: ±10%

0° to 70°C (operating)

–40° to 70°C (non-operating)

20°C per hour max (operating)

30°C per hour max (non operating)

3000GB

(3TB)

730Gb/in

Seagate NAS HDD and NAS +SRS HDD Product Manual, Rev. D 7

Drive Specifications

Table 1 Drive specifications summary for NAS HDD +SRS models (continued)

Drive Specification ST4000VX000 and ST4000VX002 ST3000VX002

Relative humidity

5% to 90% (operating)

5% to 95% (non-operating)

Relative humidity gradient (max) 30% per hour

Wet bulb temperature (max)

Altitude, operating

Altitude, non-operating (below mean sea level, max)

37.7°C max (operating)

40.0°C max (non-operating)

–304.8m to 3048m

(–1000 ft to 10,000+ ft)

–304.8m to 12,192m

(–1000 ft to 40,000+ ft)

Operational Shock (max) 80 Gs at 2ms

Non-Operational Shock (max) 300 Gs at 2ms

2Hz to 22Hz: 0.25 Gs (Limited displacement)

Vibration, operating

22Hz to 350Hz: 0.50 Gs

350Hz to 500Hz: 0.25 Gs

Vibration, non-operating

22Hz to 350Hz: 3.0 Gs

350Hz to 500Hz: 3.0 Gs

Drive acoustics, sound power

5Hz to 22Hz: 3.0 Gs

Idle**

Seek

Non-recoverable read errors 1 per 10

2.3 bels (typical)

2.5 bels (max)

2.4 bels (typical)

2.5 bels (max)

bits read

Mean Time Between Failure (MTBF) 1,000,000 hrs

Average annualized workload rating: <180 TB/year. The AFR specification for the product assumes the I/O workload does not exceed

Rated Workload

the average annualized workload rate limit of 180 TB/year. Workloads exceeding the annualized rate may degrade the product AFR and impact reliability as experienced by the particular application. The average annualized workload rate limit is in units of TB per calendar year.

To determine the warranty for a specific drive, use a web browser to access the following web page:

Warranty

http://www.seagate.com/support/warranty-and-replacements/

From this page, click on the “Is my Drive under Warranty” link. Users will be asked to provide the drive serial number, model number (or part number) and country of purchase. The system will display the warranty information for the drive.

Load/Unload cycles (25°C, 50% rel. humidity) 600,000

Supports Hotplug operation per the Serial ATA Revision 3.0 specification

Ye s

*One GB equals one billion bytes and 1TB equals one trillion bytes when referring to hard drive capacity. Accessible capacity may vary depending on operating environment and formatting. **During periods of drive idle, some offline activity may occur according to the S.M.A.R.T. specification, which may increase acoustic and power to operational levels.

*** All specifications above are based on native configurations.

Seagate NAS HDD and NAS +SRS HDD Product Manual, Rev. D 8

Drive Specifications

2.2 Formatted capacity

Model Formatted capacity* Guaranteed sectors Bytes per sector

ST4000VX000 and ST4000VX002 4000GB 7,814,037,168

ST3000VX002 3000GB 5,860,533,168

*One GB equals one billion bytes and 1TB equals one trillion bytes when referring to hard drive capacity. Accessible capacity may vary depending on

operating environment and formatting.

2.2.1 LBA mode

When addressing these drives in LBA mode, all blocks (sectors) are consecutively numbered from 0 to n–1, where n is the number of guaranteed sectors as defined above.

See Section 4.3.1, "Identify Device command" (words 60-61 and 100-103) for additional information about 48-bit addressing support of drives with capacities over 137GB.

2.3 Default logical geometry

• Cylinders: 16,383

• Read/write heads: 16

• Sectors per track: 63

LBA mode

When addressing these drives in LBA mode, all blocks (sectors) are consecutively numbered from 0 to n–1, where n is the number of guaranteed sectors as defined above.

2.4 Recording and interface technology

Interface SATA

Recording method TGMR

Recording density (kFCI)

4TB 2054

3TB 1849

Track density (ktracks/inch avg) 390

Areal density (Gb/in

Internal data transfer rate (Mb/s max)

avg)

4TB 811

3TB 730

4TB 2111

3TB 1858

Maximum sustained data transfer rate, OD read (MB/s) 190

I/O data-transfer rate (MB/s max) 600

Seagate NAS HDD and NAS +SRS HDD Product Manual, Rev. D 9

Drive Specifications

2.5 Manufacturer Physical characteristics

Maximum height 26.11mm / 1.028 in

Maximum width 101.85mm / 4.010 in

Maximum length 146.99mm / 5.787 in

Typical weight 635g / 1.40 lb

Cache buffer 64MB (64,768kb)

2.6 Seek time

Seek measurements are taken with nominal power at 25°C ambient temperature. All times are measured using drive diagnostics. The specifications in the table below are defined as follows:

• Track-to-track seek time is an average of all possible single-track seeks in both directions.

• Average seek time is a true statistical random average of at least 5000 measurements of seeks between random tracks,

less overhead.

Typical seek times (ms) Read Write

Track-to-track 1.0 1.2

Average <12.0 <12.0

Average latency 5.1

These drives are designed to consistently meet the seek times represented in this manual. Physical seeks, regardless

Note

of mode (such as track-to-track and average), are expected to meet the noted values. However, due to the manner in which these drives are formatted, benchmark tests that include command overhead or measure logical seeks may produce results that vary from these specifications.

2.7 Start/stop times

Power-on to ready (in seconds)

Standby to ready (in seconds)

Ready to spindle stop (in seconds)

Time-to-ready may be longer than normal if the drive power is removed without going through normal OS powerdown procedures.

13 (typical)

17 (max)

13 (typical)

17 (max)

10 (typical)

11 (max)

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+ 23 hidden pages