Seagate ST2000NM0074, ST2000NM0054, ST2000NM0034, ST4000NM0034, ST4000NM0054 User Manual

...

Product Manual

Seagate® Enterprise Capacity 3.5 HDD v4 SAS

Standard 4KN models

ST6000NM0014 ST4000NM0014 ST2000NM0014

Self-Encryption 4KN models

ST6000NM0074 ST4000NM0074 ST2000NM0074

SED (FIPS 140-2) 4KN model (Review Pending)

ST6000NM0114

Standard 5xxE models

ST6000NM0034 ST4000NM0034 ST2000NM0034

Self-Encryption 5xxE models

ST6000NM0054 ST4000NM0054 ST2000NM0054

SED (FIPS 140-2) 5xxE model (Review Pending)

ST6000NM0104

100726011 Rev. A May 2014

Document Revision History

Revision Date Description of changes

Rev. A 05/14/2014 Initial release.

Publication number: 100726011, Rev. A May 2014

Seagate, Seagate Technology and the Wave logo are registered trademarks of Seagate Technology LLC in the United States and/or other countries. Enterprise Capacity 3.5 HDD and SeaTools are either trademarks or registered trademarks of Seagate Technology LLC or one of its affiliated companies in the United States and/or other countries. The FIPS logo is a certification mark of NIST, which does not imply product endorsement by NIST, the U.S., or Canadian governments.All other trademarks or registered trademarks are the property of their respective owners.

No part of this publication may be reproduced in any form without written permission of Seagate Technology LLC. Call 877-PUB-TEK1 (877-782-8351) to request permission.

When referring to drive capacity, one gigabyte, or GB, equals one billion bytes and one terabyte, or TB, equals one trillion bytes. Your computer’s operating system may use a different standard of measurement and report a lower capacity. In addition, some of the listed capacity is used for formatting and other functions, and thus will not be available for data storage. Actual quantities will vary based on various factors, including file size, file format, features and application software. Actual data rates may vary depending on operating environment and other factors. The export or re-export of hardware or software containing encryption may be regulated by the U.S. Department of Commerce, Bureau of Industry and Security (for more information, visit use outside of the U.S. Seagate reserves the right to change, without notice, product offerings or specifications.

www.bis.doc.gov), and controlled for import and

Contents

Seagate Technology Support Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

1.0 Scope. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

2.0 Applicable standards and reference documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

2.1 Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

2.1.1 Electromagnetic compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

2.1.2 Electromagnetic compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

2.1.3 European Union Restriction of Hazardous Substances (RoHS) . . . . . . . . . . . . . 5

2.1.4 China Restriction of Hazardous Substances (RoHS) Directive . . . . . . . . . . . . . 5

2.2 Reference documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

3.0 General description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

3.1 Standard features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

3.2 Media description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

3.3 Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

3.4 Reliability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

3.5 Formatted capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

3.6 Programmable drive capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

3.7 Factory-installed options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

4.0 Performance characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

4.1 Internal drive characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

4.1.1 Format command execution time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

4.1.2 General performance characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

4.2 Start/stop time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

4.3 Prefetch/multi-segmented cache control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

4.4 Cache operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

4.4.1 Caching write data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

4.4.2 Prefetch operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

5.0 Reliability specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

5.1 Error rates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

5.1.1 Recoverable Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

5.1.2 Unrecoverable Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

5.1.3 Seek errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

5.1.4 Interface errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

5.2 Reliability and service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

5.2.1 Annualized Failure Rate (AFR) and Mean Time Between Failure (MTBF) . . . . 14

5.2.2 Hot plugging the drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

5.2.3 S.M.A.R.T. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

5.2.4 Thermal monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

5.2.5 Drive Self Test (DST) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

5.2.6 Product warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

6.0 Physical/electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

6.1 PowerChoiceTM power management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

6.1.1 PowerChoice reporting methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

6.2 AC power requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

6.3 DC power requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

6.3.1 Conducted noise immunity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

6.3.2 Power sequencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

6.3.3 Current profiles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Seagate Enterprise Capacity 3.5 HDD v4 SAS Product Manual, Rev. A

Contents

6.4 Power dissipation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

6.5 Environmental limits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

6.5.1 Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

6.5.2 Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

6.5.3 Effective altitude (sea level) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

6.5.4 Shock and vibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

6.5.5 Acoustics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

6.5.6 Air cleanliness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

6.5.7 Corrosive environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

6.5.8 Electromagnetic susceptibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

6.6 Mechanical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

7.0 About FIPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

8.0 About self-encrypting drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

8.1 Data encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

8.2 Controlled access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

8.2.1 Admin SP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

8.2.2 Locking SP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

8.2.3 Default password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

8.3 Random number generator (RNG) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

8.4 Drive locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

8.5 Data bands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

8.6 Cryptographic erase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

8.7 Authenticated firmware download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

8.8 Power requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

8.9 Supported commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

8.10 Sanitize - CRYPTOGRAPHIC ERASE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

8.11 RevertSP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

9.0 Defect and error management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

9.1 Drive internal defects/errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

9.2 Drive error recovery procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

9.3 SAS system errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

9.4 Background Media Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

9.5 Media Pre-Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

9.6 Deferred Auto-Reallocation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

9.7 Idle Read After Write . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

9.8 Protection Information (PI). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

9.8.1 Levels of PI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

9.8.2 Setting and determining the current Type Level . . . . . . . . . . . . . . . . . . . . . . . . 43

9.8.3 Identifying a Protection Information drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

10.0 Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

10.1 Drive orientation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

10.2 Cooling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

10.3 Drive mounting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

10.4 Grounding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

11.0 Interface requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

11.1 SAS features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

11.1.1 task management functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

11.1.2 task management responses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

11.2 Dual port support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Seagate Enterprise Capacity 3.5 HDD v4 SAS Product Manual, Rev. A

Contents

11.3 SCSI commands supported. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

11.3.1 Inquiry data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

11.3.2 Mode Sense data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

11.4 Miscellaneous operating features and conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

11.4.1 SAS physical interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

11.4.2 Physical characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

11.4.3 Connector requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

11.4.4 Electrical description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

11.4.5 Pin descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

11.4.6 SAS transmitters and receivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

11.4.7 Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

11.5 Signal characteristics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

11.5.1 Ready LED Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

11.5.2 Differential signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

11.6 SAS-3 Specification Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

11.7 Additional information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Seagate Enterprise Capacity 3.5 HDD v4 SAS Product Manual, Rev. A

Seagate Technology Support Services

For information regarding online support and services, visit:

Available services include:

http://www.seagate.com/about/contact-us/technical-support/

• Presales & Technical support

• Global Support Services telephone numbers & business hours

• Authorized Service Centers

For information regarding Warranty Support, visit:

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http://www.seagate.com/partners/my-spp-dashboard/

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http://www.seagate.com/partners

Seagate Enterprise Capacity 3.5 HDD v4 SAS Product Manual, Rev. A 1

1.0 SCOPE

This manual describes Seagate® Enterprise Capacity 3.5 HDD v4 SAS (Serial Attached SCSI) disk drives.

Enterprise Capacity 3.5 HDD v4 drives support the SAS Protocol specifications to the extent described in this manual. The SAS Interface Manual (part number 100293071) describes the general SAS characteristics of this and other Seagate SAS drives. The Self-Encrypting

Drive Reference Manual, part number 100515636, describes the interface, general operation, and security features available on SelfEncrypting Drive models.

Product data communicated in this manual is specific only to the model numbers listed in this manual. The data listed in this manual may not be predictive of future generation specifications or requirements. If designing a system which will use one of the models listed or future generation products and need further assistance, please contact the Field Applications Engineer (FAE) or our global support services group as shown in See “Seagate Technology Support Services” on page 1.

Unless otherwise stated, the information in this manual applies to standard and Self-Encrypting Drive models.

Standard 4KN

models

ST6000NM0014 ST6000NM0034 ST6000NM0074 ST6000NM0054

ST4000NM0014 ST4000NM0034 ST4000NM0074 ST4000NM0054 ST6000NM0114

ST2000NM0014 ST2000NM0034 ST2000NM0074 ST2000NM0054

Previous generations of Seagate Self-Encrypting Drive models were called Full Disk

NOTE

For more information on FIPS 140-2 Level 2 certification see Section 7.0 on page 37.

Encryption (FDE) models before a differentiation between drive-based encryption and other forms of encryption was necessary.

The Self-Encrypting Drive models indicated on the cover of this product manual have provisions for “Security of Data at Rest” based on the standards defined by the Trusted Computing Group (see www.trustedcomputinggroup.org).

Standard 5xxE

models

Self-Encrypting

4KN (SED) models

Self-Encrypting

5xxE (SED) models

FIPS 140-2 Level 2

(Review Pending)

4KN model

5xxE model

ST6000NM0104

SEAGATE ENTERPRISE CAPACITY 3.5 HDD V4 SAS PRODUCT MANUAL, REV. A 2

2.0 APPLICABLE STANDARDS AND REFERENCE DOCUMENTATION

The drives documented in this manual have been developed as system peripherals to the highest standards of design and construction. The drives depends on host equipment to provide adequate power and environment for optimum performance and compliance with

applicable industry and governmental regulations. Special attention must be given in the areas of safety, power distribution, shielding, audible noise control, and temperature regulation. In particular, the drive must be securely mounted to guarantee the specified performance characteristics. Mounting by bottom holes must meet the requirements of Section 10.3.

2.1 STANDARDS

The Enterprise Capacity 3.5 HDD v4 family complies with Seagate standards as noted in the appropriate sections of this manual and the

Seagate SAS Interface Manual, part number 100293071.

The drives are recognized in accordance with UL 60950-1 as tested by UL, CSA 60950-1 as tested by CSA, and EN60950-1 as tested by TUV.

The security features of Self-Encrypting Drive models are based on the “TCG Storage Architecture Core Specification” and the “TCG

Storage Workgroup Security Subsystem Class: Enterprise_A” specification with additional vendor-unique features as noted in this product manual.

2.1.1 Electromagnetic compatibility

The drive, as delivered, is designed for system integration and installation into a suitable enclosure prior to use. The drive is supplied as a

subassembly and is not subject to Subpart B of Part 15 of the FCC Rules and Regulations nor the Radio Interference Regulations of the Canadian Department of Communications.

The design characteristics of the drive serve to minimize radiation when installed in an enclosure that provides reasonable shielding. The

drive is capable of meeting the Class B limits of the FCC Rules and Regulations of the Canadian Department of Communications when properly packaged; however, it is the user’s responsibility to assure that the drive meets the appropriate EMI requirements in their system. Shielded I/O cables may be required if the enclosure does not provide adequate shielding. If the I/O cables are external to the enclosure, shielded cables should be used, with the shields grounded to the enclosure and to the host controller.

2.1.1.1 Electromagnetic susceptibility

As a component assembly, the drive is not required to meet any susceptibility performance requirements. It is the responsibility of those

integrating the drive within their systems to perform those tests required and design their system to ensure that equipment operating in the same system as the drive or external to the system does not adversely affect the performance of the drive. See Table 2, DC power requirements.

SEAGATE ENTERPRISE CAPACITY 3.5 HDD V4 SAS PRODUCT MANUAL, REV. A 3

2.1.2 Electromagnetic compliance

Seagate uses an independent laboratory to confirm compliance with the directives/standards for CE Marking and C-Tick Marking. The drive was tested in a representative system for typical applications. The selected system represents the most popular characteristics for test platforms. The system configurations include:

• Typical current use microprocessor

• Keyboard

• Monitor/display

• Printer

• Mouse

Although the test system with this Seagate model complies with the directives/standards, we cannot guarantee that all systems will comply. The computer manufacturer or system integrator shall confirm EMC compliance and provide the appropriate marking for their product.

Electromagnetic compliance for the European Union

If this model has the CE Marking it complies with the European Union requirements of the Electromagnetic Compatibility Directive 2004/ 108/EC as put into place on 20 July 2007.

Canada ICES-003

If this model has the ICES-003 Marking it complies with the Canadian Standard Association Standard CAN/CSA-CISPR 22-10, Information

Technology Equipment - Radio Disturbance Characteristics - Limits and Methods of Measurement.

Australian RCM Mark

If this model has the RCM Marking it complies with the Australia/New Zealand Standard AS/NZ CISPR22 and meets the Electromagnetic Compatibility (EMC) Framework requirements of Australia’s Radiocommunications Act.

Korean KCC

If these drives have the Korean Communications Commission (KCC) logo, they comply with paragraph 1 of Article 11 of the Electromagnetic Compatibility control Regulation and meet the Electromagnetic Compatibility (EMC) Framework requirements of the Radio Research Laboratory (RRL) Communications Commission, Republic of Korea.

These drives have been tested and comply with the Electromagnetic Interference/Electromagnetic Susceptibility (EMI/EMS) for Class B

products. Drives are tested in a representative, end-user system by a Korean-recognized lab.

• Family name: Enterprise Capacity 3.5 HDD v4 SAS

• Certificate number: In Process

• Manufacturing date: In Process

• Manufacturer/nationality: USA, Singapore and China

Taiwanese BSMI

If this model has two Chinese words meaning “EMC certification” followed by an eight digit identification number, as a Marking, it complies with Chinese National Standard (CNS) 13438 and meets the Electromagnetic Compatibility (EMC) Framework requirements of the

Taiwanese Bureau of Standards, Metrology, and Inspection (BSMI).

SEAGATE ENTERPRISE CAPACITY 3.5 HDD V4 SAS PRODUCT MANUAL, REV. A 4

2.1.3 European Union Restriction of Hazardous Substances (RoHS)

The European Union Restriction of Hazardous Substances (RoHS) Directive, restricts the presence of chemical substances, including

Lead, Cadmium, Mercury, Hexavalent Chromium, PBB and PBDE, in electronic products, effective July 2006. This drive is manufactured with components and materials that comply with the RoHS Directive.

A number of parts and materials in Seagate products are procured from external suppliers. We rely on the representations of our suppliers

regarding the presence of RoHS substances in these parts and materials. Our supplier contracts require compliance with our chemical substance restrictions, and our suppliers document their compliance with our requirements by providing material content declarations for all parts and materials for the disk drives documented in this publication. Current supplier declarations include disclosure of the inclusion of any RoHS-regulated substance in such parts or materials.

Seagate also has internal systems in place to ensure ongoing compliance with the RoHS Directive and all laws and regulations which restrict chemical content in electronic products. These systems include standard operating procedures that ensure that restricted substances are not utilized in our manufacturing operations, laboratory analytical validation testing, and an internal auditing process to ensure that all standard operating procedures are complied with.

2.1.4 China Restriction of Hazardous Substances (RoHS) Directive

This product has an Environmental Protection Use Period (EPUP) of 20 years. The following table contains information

mandated by China's "Marking Requirements for Control of Pollution Caused by Electronic Information Products" Standard.

"O" indicates the hazardous and toxic substance content of the part (at the homogenous material level) is lower than the threshold defined by the China RoHS MCV Standard.

"X" indicates the hazardous and toxic substance content of the part (at the homogenous material level) is over the threshold defined by the China RoHS MCV Standard.

SEAGATE ENTERPRISE CAPACITY 3.5 HDD V4 SAS PRODUCT MANUAL, REV. A 5

2.2 REFERENCE DOCUMENTS

SAS Interface Manual

Seagate part number: 100293071

SCSI Commands Reference Manual

Seagate part number: 100293068

Self-Encrypting Drives Reference Manual

Seagate part number: 100515636

ANSI SAS Documents

SFF-8323 3.5” Drive Form Factor with Serial Connector SFF-8460 HSS Backplane Design Guidelines SFF-8470 Multi Lane Copper Connector SFF-8482 SAS Plug Connector ISO/IEC 14776-xxx FC Protocol for SCSI-3 (FCP-3) Standard (ANSI INCITS 416) ISO/IEC 14776-xxx FC Protocol for SCSI-3 (FCP-4) Standard (ANSI INCITS 481) ANSI INCITS.xxx Serial Attached SCSI-2 (SAS-2) Standard (ANSI INCITS 457) ISO/IEC 14776-xxx Serial Attached SCSI-2.1 (SAS-2.1) Standard (ANSI INCITS 478) ISO/IEC 14776-xxx Serial Attached SCSI-3 (SAS-3) Standard (BSR INCITS 519) ISO/IEC 14776-xxx SCSI Architecture Model-4 (SAM-4) Standard (ANSI INCITS 447) ISO/IEC 14776-xxx SCSI Architecture Model-5 (SAM-5) Standard (ANSI INCITS 515) ISO/IEC 14776-xxx SCSI Primary Commands-3 (SPC-3) Standard (ANSI INCITS 408) ISO/IEC 14776-xxx SCSI Primary Commands-3 (SPC-4) Standard (ANSI INCITS 513) ISO/IEC 14776-xxx SCSI Block Commands-2 (SBC-2) Standard (ANSI INCITS 405) ISO/IEC 14776-xxx SCSI Block Commands-3 (SBC-3) Standard (BSR INCITS 514) ISO/IEC 14776-xxx SAS Protocol Layer-3 (SPL-3) Standard (BSR INCITS 492)

Trusted Computing Group (TCG) Documents (apply to Self-Encrypting Drive models only)

TCG Storage Architecture Core Specification, Rev. 1.0 TCG Storage Security Subsystem Class Enterprise Specification, Rev. 1.0

Specification for Acoustic Test Requirement and Procedures

Seagate part number: 30553-001

In case of conflict between this document and any referenced document, this document takes precedence.

SEAGATE ENTERPRISE CAPACITY 3.5 HDD V4 SAS PRODUCT MANUAL, REV. A 6

3.0 GENERAL DESCRIPTION

Enterprise Capacity 3.5 HDD v4 drives provide high performance, high capacity data storage for a variety of systems including engineering workstations, network servers, mainframes, and supercomputers. The Serial Attached SCSI interface is designed to meet next-generation computing demands for performance, scalability, flexibility and high-density storage requirements.

Enterprise Capacity 3.5 HDD v4 drives are random access storage devices designed to support the Serial Attached SCSI Protocol as

described in the ANSI specifications, this document, and the SAS Interface Manual (part number 100293071) which describes the general

interface characteristics of this drive. Enterprise Capacity 3.5 HDD v4 drives are classified as intelligent peripherals and provide level 2 conformance (highest level) with the ANSI SCSI-1 standard. The SAS connectors, cables and electrical interface are compatible with Serial ATA (SATA), giving future users the choice of populating their systems with either SAS or SATA hard disk drives. This allows users to continue to leverage existing investment in SCSI while gaining a 12Gb/s serial data transfer rate.

The Self-Encrypting Drive models indicated on the cover of this product manual have provisions for “Security of Data at Rest” based on the

standards defined by the Trusted Computing Group (see

www.trustedcomputinggroup.org).

The head and disk assembly (HDA) is sealed at the factory. Air recirculates within the HDA through a non-replaceable filter to maintain a

contamination-free HDA environment.

Never disassemble the HDA and do not attempt to service items in the sealed

NOTE

Enterprise Capacity 3.5 HDD v4 drives use a dedicated load/unload zone at the outermost radius of the media to eliminate the possibility of destroying or degrading data by landing in the data zone. The heads automatically go to the ramp load/unload when power is removed from the drive.

enclosure (heads, media, actuator, etc.) as this requires special facilities. The drive does not contain user-replaceable parts. Opening the HDA for any reason voids the product warranty.

An automatic shipping lock prevents potential damage to the heads and discs that results from movement during shipping and handling. The shipping lock disengages and the head load process begins when power is applied to the drive.

Enterprise Capacity 3.5 HDD v4 drives decode track 0 location data from the servo data embedded on each surface to eliminate mechanical transducer adjustments and related reliability concerns.

The drives also use a high-performance actuator assembly with a low-inertia, balanced, patented, straight arm design that provides

excellent performance with minimal power dissipation.

NOTE

Seagate recommends validating the configuration with the selected HBA/RAID controller manufacturer to ensure use of full capacity is supported.

SEAGATE ENTERPRISE CAPACITY 3.5 HDD V4 SAS PRODUCT MANUAL, REV. A 7

3.1 STANDARD FEATURES

Enterprise Capacity 3.5 HDD v4 drives have the following standard features:

• Perpendicular recording technology

• 1.5 / 3.0 / 6.0/12.0 Gb Serial Attached SCSI (SAS) interface

• Integrated dual port SAS controller supporting the SCSI protocol

• Support for SAS expanders and fanout adapters

• Firmware downloadable using the SAS interface

• 128 - deep task set (queue)

• Supports up to 32 initiators

• Jumperless configuration.

• User-selectable logical block sizes for 5xxE (512, 520, 524 or 528 bytes per logical block).

• User-selectable logical block sizes for 4KN (4096, 4160, 4192 or 4224 bytes per logical block).

• Industry standard SFF 3.5-in dimensions

• Programmable logical block reallocation scheme

• Flawed logical block reallocation at format time

• Programmable auto write and read reallocation

• Reallocation of defects on command (Post Format)

• No preventive maintenance or adjustments required

• Embedded servo design

• Dedicated head load/unload zone

• Self diagnostics performed when power is applied to the drive

• Vertical, horizontal, or top down mounting

• 128 MB data buffer (see Section 4.4).

• Drive Self Test (DST)

• SAS Power Disable

• Power Save

• Seagate RAID Rebuild

• Idle Read After Write (IRAW)

Seagate® Enterprise Capacity 3.5 HDD v4 SAS Self-Encrypting Drive models have the following additional features:

• Automatic data encryption/decryption

• Controlled access

• Random number generator

• Drive locking

• 16 independent data bands

• Cryptographic erase of user data for a drive that will be repurposed or scrapped

• Authenticated firmware download

3.2 MEDIA DESCRIPTION

The media used on the drive has a aluminum substrate coated with a thin film magnetic material, overcoated with a proprietary protective

layer for improved durability and environmental protection.

3.3 PERFORMANCE

• Programmable multi-segmentable cache buffer

• 1200MB/s maximum instantaneous data transfers.

• 7200 RPM spindle. Average latency = 4.16ms

• Background processing of queue

• Supports start and stop commands (spindle stops spinning)

• Adaptive seek velocity; improved seek performance

NOTE

There is no significant performance difference between Self-Encrypting Drive and standard (non-Self-Encrypting Drive) models.

SEAGATE ENTERPRISE CAPACITY 3.5 HDD V4 SAS PRODUCT MANUAL, REV. A 8

3.4 RELIABILITY

• Annualized Failure Rate (AFR) of 0.63%

• Mean time between failures (MTBF) of 1,400,000 hours

• Balanced low mass rotary voice coil actuator

• Incorporates industry-standard Self-Monitoring Analysis and Reporting Technology (S.M.A.R.T.)

• 5-year warranty

3.5 FORMATTED CAPACITIES

Standard OEM models are formatted to 512 bytes per block. The block size is selectable at format time and must be a multiple of 4 bytes. Users having the necessary equipment may modify the data block size before issuing a format command and obtain different formatted capacities than those listed.

To provide a stable target capacity environment and at the same time provide users with flexibility if they choose, Seagate recommends

product planning in one of two modes:

1. Seagate designs specify capacity points at certain block sizes that Seagate guarantees current and future products will meet. We recommend customers use this capacity in their project planning, as it ensures a stable operating point with backward and forward compatibility from generation to generation. The current guaranteed operating points for this product are

SECTOR SIZE

512 520 528 4096 4160 4224

11,721,045,168 2BAA0F4B0 7,814,037,168 1D1C0BEB0 3,907,029,168 E8E088B0

11,473,076,960 2ABD942E0 7,648,717,976 1C7E62C98 3,824,358,992 E3F31650

11,157,495,560 29909DF08 7,438,330,376 1BB5BEA08 3,719,165,192 DDADF508

6TB models 4TB models 2TB models

Decimal Hex Decimal Hex Decimal Hex

1,465,130,646 57541E96 976,754,646 3A3817D6 488,378,646 1D1C1116

1,436,538,464 559FD660 957,692,312 39153998 478,846,160 1C8A9CD0

1,407,670,456 53E758B8 938,446,976 37EF9080 469,223,488 1BF7C840

3.6 PROGRAMMABLE DRIVE CAPACITY

Using the Mode Select command, the drive can change its capacity to something less than maximum. See the Mode Select (6) parameter

list table in the SAS Interface Manual, part number 100293071. A value of zero in the Number of Blocks field indicates that the drive will not

change the capacity it is currently formatted to have. A number other than zero and less than the maximum number of LBAs in the Number of Blocks field changes the total drive capacity to the value in the Number of Blocks field. A value greater than the maximum number of LBAs is rounded down to the maximum capacity.

3.7 FACTORY-INSTALLED OPTIONS

Users may order the following items which are incorporated at the manufacturing facility during production or packaged before shipping. Some of the options available are (not an exhaustive list of possible options):

• Other capacities can be ordered depending on sparing scheme and sector size requested.

• Single-unit shipping pack. The drive is normally shipped in bulk packaging to provide maximum protection against transit

damage. Units shipped individually require additional protection as provided by the single unit shipping pack. Users planning single unit distribution should specify this option.

• The Safety and Regulatory Agency Specifications, part number 75789512, is usually included with each standard OEM

drive shipped, but extra copies may be ordered.

SEAGATE ENTERPRISE CAPACITY 3.5 HDD V4 SAS PRODUCT MANUAL, REV. A 9

4.0 PERFORMANCE CHARACTERISTICS

This section provides detailed information concerning performance-related characteristics and features of Enterprise Capacity 3.5 HDD v4

drives.

4.1 INTERNAL DRIVE CHARACTERISTICS

Drive capacity 6TB models 4TB models 2TB models (formatted, rounded off value) Read/write data heads 12 8 4 Bytes/track 1,470,464 Bytes (average, rounded off values) Bytes/surface 500,000 MB (unformatted, rounded off values) Tracks/surface (total) 337,400 Tracks (user accessible) Tracks/in 320,000 TPI (average) Peak bits/in 2,011,000 BPI

Areal density 643 Gb/in

Internal data rate 2317 Mb/s (max) Disk rotation speed 7200 RPM Avg rotational latency 4.16 ms

4.1.1 Format command execution time

5xxE-byte sectors (minutes) 6TB models 4TB models 2TB models

Maximum (with verify)

Maximum (without verify)

4KN-byte sectors (minutes) 6TB models 4TB models 2TB models

Maximum (with verify)

Maximum (without verify)

Execution time measured from receipt of the last byte of the Command Descriptor Block (CDB) to the request for a Status Byte Transfer to the Initiator (excluding connect/disconnect).

When changing sector sizes, the format times shown above may need to be increased by 30 minutes.

1168.83 926.28 384.17

1185.62 791.38 393.65

596.17 407.33 193.55

597.35 411.48 200.73

4.1.2 General performance characteristics

Minimum sector interleave 1 to 1

Maximum Internal data rate* 2.32 Gb/s

Sustained transfer rate 100 to 216 MiB/s **

SAS Interface maximum instantaneous transfer rate 1200MB/s* per port

Logical block sizes

512 (default), 520, 524 or 528.

Read/write consecutive sectors on a track Yes

Flaw reallocation performance impact (for flaws reallocated at format time using the spare sectors per sparing zone reallocation scheme.)

Average rotational latency 4.16ms

*Assumes no errors and no relocated logical blocks. Rate measured from the start of the first logical block transfer to or from the host.

** MiB/s x 1.048 = MB/s

(dual port = 2400MB/s*)

Negligible

SEAGATE ENTERPRISE CAPACITY 3.5 HDD V4 SAS PRODUCT MANUAL, REV. A 10

4.2 START/STOP TIME

The drive accepts the commands listed in the SAS Interface Manual less than 3 seconds after DC power has been applied.

If the drive receives a NOTIFY (ENABLE SPINUP) primitive through either port and has not received a START STOP UNIT command with the START bit equal to 0, the drive becomes ready for normal operations within 30 seconds (excluding the error recovery procedure).

If the drive receives a START STOP UNIT command with the START bit equal to 0 before receiving a NOTIFY (ENABLE SPINUP) primitive, the drive waits for a START STOP UNIT command with the START bit equal to 1. After receiving a START STOP UNIT command with the START bit equal to 1, the drive waits for a NOTIFY (ENABLE SPINUP) primitive. After receiving a NOTIFY (ENABLE SPINUP) primitive through either port, the drive becomes ready for normal operations within 30 seconds (excluding the error recovery procedure).

If the drive receives a START STOP UNIT command with the START bit and IMMED bit equal to 1 and does not receive a NOTIFY (ENABLE SPINUP) primitive within 5 seconds, the drive fails the START STOP UNIT command.

The START STOP UNIT command may be used to command the drive to stop the spindle. Stop time is 23 seconds (maximum) from

removal of DC power. SCSI stop time is 23 seconds. There is no power control switch on the drive.

4.3 PREFETCH/MULTI-SEGMENTED CACHE CONTROL

The drive provides a prefetch (read look-ahead) and multi-segmented cache control algorithms that in many cases can enhance system

performance. Cache refers to the drive buffer storage space when it is used in cache operations. To select this feature, the host sends the Mode Select command with the proper values in the applicable bytes in page 08h. Prefetch and cache operations are independent features from the standpoint that each is enabled and disabled independently using the Mode Select command; however, in actual operation, the prefetch feature overlaps cache operation somewhat as described in sections 4.4.1 and 4.4.2.

All default cache and prefetch mode parameter values (Mode Page 08h) for standard OEM versions of this drive family are given in Table

10.

4.4 CACHE OPERATION

NOTE

Of the 128MB physical buffer space in the drive, approximately (60,000) KB can be used as a cache. The buffer is divided into logical segments from which data is read and to which data is written.

The drive keeps track of the logical block addresses of the data stored in each segment of the buffer. If the cache is enabled (see RCD bit

in the SAS Interface Manual ), data requested by the host with a read command is retrieved from the buffer, if possible, before any disk

access is initiated. If cache operation is not enabled, the buffer is still used, but only as circular buffer segments during disk medium read operations (disregarding Prefetch operation for the moment). That is, the drive does not check in the buffer segments for the requested read data, but goes directly to the medium to retrieve it. The retrieved data merely passes through some buffer segment on the way to the host. All data transfers to the host are in accordance with buffer-full ratio rules. See the explanation provided with the information about

Mode Page 02h (disconnect/reconnect control) in the SAS Interface Manual.

The following is a simplified description of the prefetch/cache operation:

Case A—read command is received and all of the requested logical blocks are already in the cache:

1. Drive transfers the requested logical blocks to the initiator.

Case B—A Read command requests data, and at least one requested logical block is not in any segment of the cache:

1. The drive fetches the requested logical blocks from the disk and transfers them into a segment, and then from there to the host in accordance with the Mode Select Disconnect/Reconnect parameters, page 02h.

Refer to the SAS Interface Manual for more detail concerning the cache bits.

2. If the prefetch feature is enabled, refer to section 4.4.2 for operation from this point.

Each cache segment is actually a self-contained circular buffer whose length is an integer number of logical blocks. The drive dynamically creates and removes segments based on the workload. The wrap-around capability of the individual segments greatly enhances the cache’s overall performance.

The size of each segment is not reported by Mode Sense command page 08h, bytes 14 and 15. The value 0XFFFF is always reported

regardless of the actual size of the segment. Sending a size specification using the Mode Select command (bytes 14 and 15) does not set up a new segment size. If the STRICT bit in Mode page 00h (byte 2, bit 1) is set to one, the drive responds as it does for any attempt to change an unchangeable parameter.

SEAGATE ENTERPRISE CAPACITY 3.5 HDD V4 SAS PRODUCT MANUAL, REV. A 11

4.4.1 Caching write data

Write caching is a write operation by the drive that makes use of a drive buffer storage area where the data to be written to the medium is stored while the drive performs the Write command.

If read caching is enabled (RCD=0), then data written to the medium is retained in the cache to be made available for future read cache hits. The same buffer space and segmentation is used as set up for read functions. The buffer segmentation scheme is set up or changed independently, having nothing to do with the state of RCD. When a write command is issued, if RCD=0, the cache is first checked to see if any logical blocks that are to be written are already stored in the cache from a previous read or write command. If there are, the respective cache segments are cleared. The new data is cached for subsequent Read commands.

If the number of write data logical blocks exceed the size of the segment being written into, when the end of the segment is reached, the data is written into the beginning of the same cache segment, overwriting the data that was written there at the beginning of the operation; however, the drive does not overwrite data that has not yet been written to the medium.

If write caching is enabled (WCE=1), then the drive may return Good status on a write command after the data has been transferred into the cache, but before the data has been written to the medium. If an error occurs while writing the data to the medium, and Good status has already been returned, a deferred error will be generated.

The Synchronize Cache command may be used to force the drive to write all cached write data to the medium. Upon completion of a

Synchronize Cache command, all data received from previous write commands will have been written to the medium. Table 10 shows the mode default settings for the drive.

4.4.2 Prefetch operation

If the Prefetch feature is enabled, data in contiguous logical blocks on the disk immediately beyond that which was requested by a Read command are retrieved and stored in the buffer for immediate transfer from the buffer to the host on subsequent Read commands that request those logical blocks (this is true even if cache operation is disabled). Though the prefetch operation uses the buffer as a cache, finding the requested data in the buffer is a prefetch hit, not a cache operation hit.

To enable Prefetch, use Mode Select page 08h, byte 12, bit 5 (Disable Read Ahead - DRA bit). DRA bit = 0 enables prefetch.

The drive does not use the Max Prefetch field (bytes 8 and 9) or the Prefetch Ceiling field (bytes 10 and 11).

When prefetch (read look-ahead) is enabled (enabled by DRA = 0), the drive enables prefetch of contiguous blocks from the disk when it senses that a prefetch hit will likely occur. The drive disables prefetch when it decides that a prefetch hit is not likely to occur.

SEAGATE ENTERPRISE CAPACITY 3.5 HDD V4 SAS PRODUCT MANUAL, REV. A 12

5.0 RELIABILITY SPECIFICATIONS

The following reliability specifications assume correct host and drive operational interface, including all interface timings, power supply

voltages, environmental requirements and drive mounting constraints.

Seek error rate: Less than 10 errors in 10 Read Error Rates

Recovered Data Less than 10 errors in 1012 bits transferred (OEM default settings) Unrecovered Data Less than 1 sector in 10

Miscorrected Data Less than 1 sector in 1021 bits transferred Interface error rate: Less than 1 error in 10 Mean Time Between Failure (MTBF): 1,400,000 hours Annualized Failure Rate (AFR): 0.63% Preventive maintenance: None required

1. Error rate specified with automatic retries and data correction with ECC enabled and all flaws reallocated.

5.1 ERROR RATES

The error rates stated in this manual assume the following:

• The drive is operated in accordance with this manual using DC power as defined in paragraph 6.3, "DC power requirements."

• Errors caused by host system failures are excluded from error rate computations.

• Assume random data.

• Default OEM error recovery settings are applied. This includes AWRE, ARRE, full read retries, full write retries and full retry time.

seeks

bits transferred

5.1.1 Recoverable Errors

Recoverable errors are those detected and corrected by the drive, and do not require user intervention.

Recoverable Data errors will use correction, although ECC on-the-fly is not considered for purposes of recovered error specifications.

Recovered Data error rate is determined using read bits transferred for recoverable errors occurring during a read, and using write bits transferred for recoverable errors occurring during a write.

5.1.2 Unrecoverable Errors

An unrecoverable data error is defined as a failure of the drive to recover data from the media. These errors occur due to head/media or

write problems. Unrecoverable data errors are only detected during read operations, but not caused by the read. If an unrecoverable data error is detected, a MEDIUM ERROR (03h) in the Sense Key will be reported. Multiple unrecoverable data errors resulting from the same cause are treated as 1 error.

5.1.3 Seek errors

A seek error is defined as a failure of the drive to position the heads to the addressed track. After detecting an initial seek error, the drive

automatically performs an error recovery process. If the error recovery process fails, a seek positioning error (Error code = 15h or 02h) will be reported with a Hardware error (04h) in the Sense Key. Recoverable seek errors are specified at Less than 10 errors in 10 Unrecoverable seek errors (Sense Key = 04h) are classified as drive failures.

seeks.

5.1.4 Interface errors

An interface error is defined as a failure of the receiver on a port to recover the data as transmitted by the device port connected to the

receiver. The error may be detected as a running disparity error, illegal code, loss of word sync, or CRC error.

SEAGATE ENTERPRISE CAPACITY 3.5 HDD V4 SAS PRODUCT MANUAL, REV. A 13

5.2 RELIABILITY AND SERVICE

Users can enhance the reliability of Enterprise Capacity 3.5 HDD v4 disk drives by ensuring that the drive receives adequate cooling. Section 6.0 provides temperature measurements and other information that may be used to enhance the service life of the drive. Section

10.2 provides recommended air-flow information.

5.2.1 Annualized Failure Rate (AFR) and Mean Time Between Failure (MTBF)

The product shall achieve an AFR of 0.63% (MTBF of 1,400,000 hours) over a 5 year service life when used in Enterprise Storage field

conditions as limited by the following:

• 8760 power-on hours per year.

• HDA temperature as reported by the drive <= 40°C

• Ambient wet bulb temp <= 26°C

• The AFR (MTBF) is a population statistic not relevant to individual units

• ANSI/ISA S71.04-2013 G2 classification levels and dust contamination to ISO 14644-1 Class 8 standards (as measured at the device)

The MTBF specification for the drive assumes the operating environment is designed to maintain nominal drive temperature and humidity. The rated MTBF is based upon a sustained drive temperature of up to 122°F (40°C) and wet bulb temperature up to 78.8°F (26°C).

Occasional excursions in operating conditions between the rated MTBF conditions and the maximum drive operating conditions may occur without significant impact to the rated MTBF. However continual or sustained operation beyond the rated MTBF conditions will degrade the drive MTBF and reduce product reliability.

Nonrecoverable read errors 1 per 10

Annualized Failure Rate (AFR) 0.63% (nominal power, 40°C case temperature)

Load unload cycles 600,000 cycles

Rated Workload Average rate of <550TB/year

Warranty

Preventive maintenance None required.

The MTBF specification for the drive assumes the I/O workload does not exceed the Average Annualized Workload Rate Limit of <550TB/year. Workloads exceeding the annualized rate may degrade the drive MTBF and impact product reliability. The Average Annualized Workload Rate Limit is in units of TB per year, or TB per 8760 power on hours. Workload Rate = TB transferred x (8760 / recorded power on hours).

To determine the warranty for a specific drive, use a web browser to access the following web page:

From this page, click on the “Check to see if the drive is under Warranty” link. The following are required to be provided: the drive serial number, model number (or part number) and country of purchase. The system will display the warranty information for the drive.

bits read, max

http://www.seagate.com/support/warranty-and-replacements/.

5.2.2 Hot plugging the drive

When a disk is powered on by switching the power or hot plugged, the drive runs a self test before attempting to communicate on its’ interfaces. When the self test completes successfully, the drive initiates a Link Reset starting with OOB. An attached device should respond to the link reset. If the link reset attempt fails, or any time the drive looses sync, the drive initiated link reset. The drive will initiate link reset once per second but alternates between port A and B. Therefore each port will attempt a link reset once per 2 seconds assuming both ports are out of sync.

If the self-test fails, the drive does not respond to link reset on the failing port.

It is the responsibility of the systems integrator to assure that no temperature, energy, voltage hazard, or ESD potential hazard is presented during the hot connect/disconnect operation. Discharge the static electricity from the drive carrier prior to inserting it into the system.

CAUTION

The drive motor must come to a complete stop prior to changing the plane of operation. This time is required to insure data integrity.

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5.2.3 S.M.A.R.T.

S.M.A.R.T. is an acronym for Self-Monitoring Analysis and Reporting Technology. This technology is intended to recognize conditions that indicate imminent drive failure and is designed to provide sufficient warning of a failure to allow users to back up the data before an actual failure occurs.

NOTE

Each monitored attribute has been selected to monitor a specific set of failure conditions in the operating performance of the drive and the thresholds are optimized to minimize “false” and “failed” predictions.

The drive’s firmware monitors specific attributes for degradation over time but can’t predict instantaneous drive failures.

Controlling S.M.A.R.T.

The operating mode of S.M.A.R.T. is controlled by the DEXCPT and PERF bits on the Informational Exceptions Control mode page (1Ch).

Use the DEXCPT bit to enable or disable the S.M.A.R.T. feature. Setting the DEXCPT bit disables all S.M.A.R.T. functions. When enabled, S.M.A.R.T. collects on-line data as the drive performs normal read and write operations. When the PERF bit is set, the drive is considered to be in “On-line Mode Only” and will not perform off-line functions.

Users can measure off-line attributes and force the drive to save the data by using the Rezero Unit command. Forcing S.M.A.R.T. resets the timer so that the next scheduled interrupt is in one hour.

Users can interrogate the drive through the host to determine the time remaining before the next scheduled measurement and data logging process occurs. To accomplish this, issue a Log Sense command to log page 0x3E. This allows the user to control when S.M.A.R.T. interruptions occur. Forcing S.M.A.R.T. with the RTZ command resets the timer.

Performance impact

S.M.A.R.T. attribute data is saved to the disk so that the events that caused a predictive failure can be recreated. The drive measures and saves parameters once every one hour subject to an idle period on the drive interfaces. The process of measuring off-line attribute data and saving data to the disk is interruptable. The maximum on-line only processing delay is summarized below:

Maximum processing delay

Fully-enabled delay DEXCPT = 0

S.M.A.R.T. delay times 75 ms

Reporting control

Reporting is controlled by the MRIE bits in the Informational Exceptions Control mode page (1Ch). An example, if the MRIE is set to one, the firmware will issue to the host an 01-5D00 sense code. The FRU field contains the type of predictive failure that occurred. The error code is preserved through bus resets and power cycles.

Determining rate

S.M.A.R.T. monitors the rate at which errors occur and signals a predictive failure if the rate of degraded errors increases to an unacceptable level. To determine rate, error events are logged and compared to the number of total operations for a given attribute. The interval defines the number of operations over which to measure the rate. The counter that keeps track of the current number of operations is referred to as the Interval Counter.

S.M.A.R.T. measures error rates. All errors for each monitored attribute are recorded. A counter keeps track of the number of errors for the current interval. This counter is referred to as the Failure Counter.

Error rate is the number of errors per operation. The algorithm that S.M.A.R.T. uses to record rates of error is to set thresholds for the number of errors and their interval. If the number of errors exceeds the threshold before the interval expires, the error rate is considered to be unacceptable. If the number of errors does not exceed the threshold before the interval expires, the error rate is considered to be acceptable. In either case, the interval and failure counters are reset and the process starts over.

Predictive failures

S.M.A.R.T. signals predictive failures when the drive is performing unacceptably for a period of time. The firmware keeps a running count of the number of times the error rate for each attribute is unacceptable. To accomplish this, a counter is incremented each time the error rate is unacceptable and decremented (not to exceed zero) whenever the error rate is acceptable. If the counter continually increments such that it reaches the predictive threshold, a predictive failure is signaled. This counter is referred to as the Failure History Counter.

There is a separate Failure History Counter for each attribute.

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5.2.4 Thermal monitor

Enterprise Capacity 3.5 HDD v4 drives implement a temperature warning system which:

1. Signals the host if the temperature exceeds a value which would threaten the drive.

2. Signals the host if the temperature exceeds a user-specified value.

3. Saves a S.M.A.R.T. data frame on the drive which exceeds the threatening temperature value.

A temperature sensor monitors the drive temperature and issues a warning over the interface when the temperature exceeds a set

threshold. The temperature is measured at power-up and then at ten-minute intervals after power-up.

The thermal monitor system generates a warning code of 01-0B01 when the temperature exceeds the specified limit in compliance with

the SCSI standard. The drive temperature is reported in the FRU code field of mode sense data. Users can use this information to determine if the warning is due to the temperature exceeding the drive threatening temperature or the user-specified temperature.

This feature is controlled by the Enable Warning (EWasc) bit, and the reporting mechanism is controlled by the Method of Reporting

Informational Exceptions field (MRIE) on the Informational Exceptions Control (IEC) mode page (1Ch).

The current algorithm implements two temperature trip points. The first trip point is set at 65°C which is the maximum temperature limit

according to the drive specification. The second trip point is user-selectable using the Log Select command. The reference temperature parameter in the temperature log page (see Table 1) can be used to set this trip point. The default value for this drive is 65°C, however, the user can set it to any value in the range of 0 to 65°C. If users specify a temperature greater than 65°C in this field, the temperature is rounded down to 65°C. A sense code is sent to the host to indicate the rounding of the parameter field.

Table 1: Temperature Log Page (0Dh)

Parameter Code Description

0000h

0001h

Primary Temperature

Reference Temperature

5.2.5 Drive Self Test (DST)

Drive Self Test (DST) is a technology designed to recognize drive fault conditions that qualify the drive as a failed unit. DST validates the functionality of the drive at a system level.

There are two test coverage options implemented in DST:

1. Extended test

2. Short test

The most thorough option is the extended test that performs various tests on the drive and scans every logical block address (LBA) of the

drive. The short test is time-restricted and limited in length—it does not scan the entire media surface, but does some fundamental tests and scans portions of the media.

If DST encounters an error during either of these tests, it reports a fault condition. If the drive fails the test, remove it from service and return it to Seagate for service.

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5.2.5.1 DST failure definition

The drive will present a “diagnostic failed” condition through the self-tests results value of the diagnostic log page if a functional failure is

encountered during DST. The channel and servo parameters are not modified to test the drive more stringently, and the number of retries are not reduced. All retries and recovery processes are enabled during the test. If data is recoverable, no failure condition will be reported regardless of the number of retries required to recover the data.

The following conditions are considered DST failure conditions:

• Seek error after retries are exhausted

• Track-follow error after retries are exhausted

• Read error after retries are exhausted

• Write error after retries are exhausted

Recovered errors will not be reported as diagnostic failures.

5.2.5.2 Implementation

This section provides all of the information necessary to implement the DST function on this drive.

5.2.5.2.1 State of the drive prior to testing

The drive must be in a ready state before issuing the Send Diagnostic command. There are multiple reasons why a drive may not be ready,

some of which are valid conditions, and not errors. For example, a drive may be in process of doing a format, or another DST. It is the responsibility of the host application to determine the “not ready” cause.

While not technically part of DST, a Not Ready condition also qualifies the drive to be returned to Seagate as a failed drive.

A Drive Not Ready condition is reported by the drive under the following conditions:

• Motor will not spin

• Motor will not lock to speed

• Servo will not lock on track

• Drive cannot read configuration tables from the disk

In these conditions, the drive responds to a Test Unit Ready command with an 02/04/00 or 02/04/03 code.

5.2.5.2.2 Invoking DST

To invoke DST, submit the Send Diagnostic command with the appropriate Function Code (001b for the short test or 010b for the extended

test) in bytes 1, bits 5, 6, and 7.

5.2.5.2.3 Short and extended tests

DST has two testing options:

1. short

2. extended

These testing options are described in the following two subsections.

Each test consists of three segments: an electrical test segment, a servo test segment, and a read/verify scan segment.

Short test (Function Code: 001b)

The purpose of the short test is to provide a time-limited test that tests as much of the drive as possible within 120 seconds. The short test

does not scan the entire media surface, but does some fundamental tests and scans portions of the media. A complete read/verify scan is not performed and only factual failures will report a fault condition. This option provides a quick confidence test of the drive.

Extended test (Function Code: 010b)

The objective of the extended test option is to empirically test critical drive components. For example, the seek tests and on-track

operations test the positioning mechanism. The read operation tests the read head element and the media surface. The write element is tested through read/write/read operations. The integrity of the media is checked through a read/verify scan of the media. Motor functionality is tested by default as a part of these tests.

The anticipated length of the Extended test is reported through the Control Mode page.

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