Seagate DL585 User Manual

HP ProLiant DL585 Server

Maintenance and Service Guide

Part number: 358708-009 Ninth edition: May 2006

Legal notices

© Copyright 2004–2006 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express

warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Microsoft, Windows, and Windows NT are U.S. registered trademarks of Microsoft Corporation. Windows Server 2003 is a trademark of Microsoft Corporation. Linux is a U.S. registered trademark of Linus Torvalds. AMD and Opteron are trademarks of Adavanced Micro Devices, Inc.

Part number: 358708-009 Ninth edition: May 2006

1 About this guide

Audience assumptions .............................................................................................................................. 5

Technician notes......................................................................................................................................5

Where to go for additional help ................................................................................................................ 5

Integrated Management Log................................................................................................................. 6

Telephone numbers ............................................................................................................................. 6

2 Illustrated parts catalog

Customer self-repair program .................................................................................................................... 7

Mechanical components exploded view...................................................................................................... 8

Mechanical components spare parts list...................................................................................................... 8

System components exploded view .......................................................................................................... 10

System components spare parts list........................................................................................................... 10

3 Removal and replacement procedures

Safety considerations.............................................................................................................................. 14

Electrostatic discharge ....................................................................................................................... 14

Server warnings and cautions............................................................................................................. 14

Preparation procedures........................................................................................................................... 14

Powering down the server.................................................................................................................. 15

Locating and removing the Torx T-15 tool............................................................................................. 16

Extending the server from the rack....................................................................................................... 16

Removing the access panel ..................................................................................................................... 18

Installing the access panel.................................................................................................................. 18

Removing the server from the rack....................................................................................................... 19

Processor memory boards ....................................................................................................................... 20

Processor memory board population guidelines ....................................................................................20

PPM ................................................................................................................................................ 21

Processor ......................................................................................................................................... 22

Memory options..................................................................................................................................... 24

Minimum memory requirements .......................................................................................................... 24

Memory population guidelines for processor memory boards with eight DIMM slots .................................. 24

Memory population guidelines for processor memory boards with four DIMM slots.................................... 24

Removing a DIMM ............................................................................................................................ 25

Hard drive blanks .................................................................................................................................. 26

Hot-plug SCSI hard drives ....................................................................................................................... 26

Drive replacement precautions............................................................................................................ 26

Hot-plug SAS or SATA hard drives ........................................................................................................... 27

SAS or SATA hard drive cage ................................................................................................................. 28

Power transfer board.............................................................................................................................. 29

Power supply blank................................................................................................................................ 31

Hot-plug power supplies ......................................................................................................................... 32

Hot-plug fans......................................................................................................................................... 33

Universal media drives ........................................................................................................................... 33

Front bezel............................................................................................................................................ 35

Power button/LED assembly ............................................................................................................... 36

Expansion boards .................................................................................................................................. 37

Performance balancing...................................................................................................................... 38

PCI-X expansion boards ..................................................................................................................... 38

SCSI cables........................................................................................................................................... 39

Front fan cage....................................................................................................................................... 40

Pass-through board ................................................................................................................................ 41

QuickFind diagnostic display board and lightpipe ..................................................................................... 42

Rear fan cage ....................................................................................................................................... 43

Contents 3

BBWC assembly.................................................................................................................................... 44

SCSI backplane..................................................................................................................................... 45

System battery....................................................................................................................................... 46

System board ........................................................................................................................................ 48

AC filter cable assembly ......................................................................................................................... 50

Re-entering the server serial number ......................................................................................................... 53

4 Diagnostic tools 5 Server component identification

Connectors............................................................................................................................................ 56

Rear panel ....................................................................................................................................... 56

SCSI backplane................................................................................................................................ 57

DIMM slots....................................................................................................................................... 58

Processor and PPM............................................................................................................................ 58

LEDs..................................................................................................................................................... 59

Front panel....................................................................................................................................... 59

QuickFind diagnostic display.............................................................................................................. 60

Hot-plug SCSI hard drives .................................................................................................................. 61

Hot-plug SAS or SATA hard drives ......................................................................................................63

Hot-plug fans.................................................................................................................................... 65

Hot-plug power supplies..................................................................................................................... 65

NIC................................................................................................................................................. 66

BBWCE ........................................................................................................................................... 67

Internal diagnostic display.................................................................................................................. 68

System board switches............................................................................................................................ 69

System maintenance switch (SW3) ...................................................................................................... 69

System ID switch (SW4)..................................................................................................................... 70

iLO/Redundant ROM override switch (SW5) ........................................................................................ 71

Non-maskable interrupt switch ............................................................................................................ 72

Rear unit identification LED switch .......................................................................................................72

6 Troubleshooting

If the server does not start ....................................................................................................................... 74

Diagnostic steps..................................................................................................................................... 75

Problems after initial boot........................................................................................................................ 80

Troubleshooting a failed processor........................................................................................................... 82

Two-processor memory board configuration ......................................................................................... 82

Four-processor memory board configuration ......................................................................................... 82

Other information resources .................................................................................................................... 83

Specifications

Server specifications............................................................................................................................... 84

Index

Contents 4

1 About this guide

This maintenance and service guide can be used for reference when servicing the HP ProLiant DL585 Server.

WARNING! To reduce the risk of personal injury from electric shock and hazardous energy levels, only

authorized service technicians should attempt to repair this equipment. Improper repairs can create conditions that are hazardous.

Audience assumptions

This guide is for service technicians. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazard in products with hazardous energy levels and are familiar with weight and stability precautions for rack installations.

Technician notes

WARNING! Only authorized technicians trained by HP should attempt to repair this equipment. All

troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard.

WARNING! To reduce the risk of personal injury from electric shock and hazardous energy levels, do not

exceed the level of repairs specified in these procedures. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create conditions that are hazardous.

WARNING! To reduce the risk of electric shock or damage to the equipment:

• Disconnect power from the system by unplugging all power cords from the power supplies.

• Do not disable the power cord grounding plug. The grounding plug is an important safety

feature.

• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all

times.

CAUTION: To properly ventilate the system, you must provide at least 7.6 cm (3.0 in) of clearance at the front

and back of the server.

CAUTION: The computer is designed to be electrically grounded (earthed). To ensure proper operation, plug

the AC power cord into a properly grounded AC outlet only.

NOTE: Any indications of component replacement or printed wiring board modifications may void any

warranty.

Where to go for additional help

In addition to this guide, the following information sources are available:

• User documentation

• Service Quick Reference Guide

• Service training guides

• Service advisories and bulletins

• QuickFind information services

• HP Systems Insight Manager (HP SIM) software

About this guide 5

Integrated Management Log

The server includes an integrated, nonvolatile management log that contains fault and management information. The contents of the Integrated Management Log (IML) can be viewed with HP SIM.

Telephone numbers

For the name of the nearest HP authorized reseller:

• In the United States, see http://www.hp.com/service_locator

• In Canada, see http://www.hp.com

For HP technical support:

• In the United States and Canada, call 1-800-HP-INVENT (1-800-474-6836).

• Outside the United States and Canada, see http://www.hp.com.

About this guide 6

2 Illustrated parts catalog

Customer self-repair program

The HP customer self-repair program offers you the fastest service under either warranty or contract. It enables HP to ship replacement parts directly to you so that you can replace them. Using this program, you can replace parts at your own convenience.

Through this convenient, easy-to-use program:

• An HP support specialist will diagnose and assess whether a replacement part is required to address a system

problem. The specialist will also determine whether you can replace the part.

• Replacement parts are express-shipped. Most in-stock parts are shipped the same day you contact HP. You

might be required to send the defective part back to HP, unless otherwise instructed.

• This program is available for most HP products currently under warranty or contract. For information on the

warranty service, see the HP website at

http://h18004.www1.hp.com/products/servers/platforms/warranty/index.html

For more information about the HP customer self-repair program, contact your local service provider. For the North American program, see the HP website at http://www.hp.com/go/selfrepair

Customer replaceable parts are identified in the following tables.

Illustrated parts catalog 7

Mechanical components exploded view

Figure 1 Mechanical components exploded view

Mechanical components spare parts list

Table 1 Mechanical components spare parts list

Item Description Assembly

number

1 Access panel 321466-001 — 359772-001 — Yes

2 Front bezel 233588-002 — 243669-001 — Yes 3 SCSI hard drive blank 302531-002 — 122759-001 — Yes 4 Hard drives — — — — — — 36-GB SCSI hard drive,

U320 15K*

— 72-GB SCSI hard drive,

U320 10K*

— 72-GB SCSI hard drive,

U320 15K*

271837-016‡ See requirement

271837-008‡ See requirement

271837-018‡ See requirement

Modified assembly number

404670-008 289241-001‡

404670-003 289042-001‡

404670-007 289243-001‡

Spare part number

See requirement

Modified spare part number

404714-001 Yes

404709-001 Yes

404713-001 Yes

Customer selfrepair (Yes/No)

Illustrated parts catalog 8

Table 1 Mechanical components spare parts list

Item Description Assembly

number

— 146-GB SCSI hard drive,

U320 10K*

— 146-GB SCSI hard drive

U320 15K*

— 300-GB SCSI hard drive,

U320 10K*

— 36-GB SAS hard drive,

10K*

— 72-GB SAS hard drive,

10K*

— 60-GB SATA hard drive,

5.4K* 5 Power supply blank 233685-001 — 267133-001 — Yes 6 Power supply, 870 W,

hot-plug (2.6-GHz and

dual-core models) 7 Power cord retainer kit* — — 313825-001 — Yes 8 SAS/SATA hard drive

blank

271837-010‡ See requirement

281837-028‡ See requirement

271837-021‡ See requirement

375696-001 375712-001

375696-002 375712-002

390158-001 — 382264-001 — Yes

192147-002‡ See requirement

376383-001 — 392613-001 — Yes

Modified assembly number

404670-002 289044-001‡

404670-006 347779-001‡

404670--001 351126-001‡

— 376596-001 — Yes

— 376597-001 — Yes

192147-502 192201-002‡

Spare part number

See requirement

Modified spare part number

404708-001 Yes

404712-001 Yes

404701-001 Yes

409781-002 Yes

Customer selfrepair (Yes/No)

* Not shown

‡REQUIREMENT: For Customers in the EU only.

The use of the Original Spare part is regulated by RoHS legislation§. If your unit contains a part that is labelled with the Modified Spare number, the Modified Spare must be ordered as the replacement part in the EU. If your unit contains a part that is labelled with the Original Spare number, please order the Original Spare as the replacement part in the EU. In this case either the Original Spare or the Modified Spare may be shipped which will not affect performance or functionality of the unit.

§Directive 2002/95/EC restricts the use of lead, mercury, cadmium, hexavalent chromium, PBBs and PBDEs in electronic products.

Illustrated parts catalog 9

System components exploded view

Figure 2 System components exploded view

System components spare parts list

Table 2 System components spare parts list

Item Description Assembly

number

— Media storage devices — — — — — 1 CD-RW drive, universal

media

2a DVD-ROM drive, 8X,

universal media

(optional)* 2b DVD-RW drive, universal

media (optional)* — Boards — — — — — 4 SCSI backplane 010879-001‡

5 Diagnostic display board

and lightpipe 6 Pass-through board 279758--001‡

7 System board 011977-002‡

2947669D1/9D2‡ See requirement

168003935/9D1‡ See requirement

336084-9D1‡ See requirement

See requirement 012134-001‡

See requirement

Modified assembly number

383696-002 337273-001‡

395910-001 268795-001‡

263394-002 384070-001‡

010879-501 231128-001‡

012134-501 356784-001‡

012662-501 249106-001‡

011977-502 356782-001‡

Spare part number

See requirement

Modified spare part number

399959-001 Yes

397928-001 Yes

399396-001

412320-001 Yes

416251-001 Yes

417235-001 Yes

412318-001 No

Customer selfrepair (Yes/No)

Illustrated parts catalog 10

Table 2 System components spare parts list

Item Description Assembly

number

8 Processor memory boards — — — — — — Processor memory board

(PC2100/PC2700)** — Processor memory board

(PC3200)** 9 Processors — — — — — — Processor, Opteron 850,

2.6 GHz — Processor, 2.8 GHz 397805-001 — 399203-01 — Yes — Processor, dual core, 1.8

GHz

— Processor, dual core, 2.2

GHz

— Processor, dual core, 2.4

GHz

— Processor, dual core, 2.6

GHz 10 Heatsink 321961-007 — 383420-001 — Yes 11 Processor power module

(PPM) 12 Cable kit — — 243670-001 — Yes — U320 SCSI cable

assembly — U320 SCSI cable

assembly — Power cable assembly 233303-001 — — — Yes — Hot-plug cable assembly 241793-012 — — — Yes 13 Battery, system, 3 V 166899-001 — 153099-001 — Yes 14 5i Plus cache memory

module 15 Battery-Backed Write

Cache Module (BBWC),

4.8 V

16 BBWC cache module

cable* 17 Fan assembly, hot-plug,

92 x 38 mm 18 Fan cage cable

assembly* 19 SAS backplane kit* — — 376475-001‡

— SAS backplane board * 012564-001‡

011974-002‡ See requirement

011974-003‡ See requirement

012567-001‡ See requirement

391162-001 — 382043-001 — Yes

389711-001 — 390247-001 — Yes

389711-003 — 390249-001 — Yes

389711-004 — 403836-001 — Yes

389711-005 — 410873-001 — Yes

383265-001 — 383337-001 — Yes

166298-003 — — — Yes

166298-039 — — — Yes

011665-001 — 260741-001 — Yes

011668-001 — 260740-001 — Yes

262695004/005

321520-001 — 359773-001 — Yes

321518-001 — 361442-001 — No

See requirement

Modified assembly number

011974-502 356783-001 — Yes

011974-503 382596-001‡

012567-501 378476-001‡

— 283033-001 — Yes

012564-501 — — Yes

Spare part number

See requirement

Modified spare part number

412319-001 Yes

412321-001 Yes

411794-001 Yes

Customer selfrepair (Yes/No)

Illustrated parts catalog 11

Table 2 System components spare parts list

Item Description Assembly

number

— Power transfer board * 012662-001‡

See requirement 20 SAS cable kit* — — 393535-001 — Yes — SAS data cable assembly * 361316-002 — — — Yes

— SAS power cable * 379196-001 — — — Yes 21 SAS array controller* 012335-001‡

See requirement 22 SAS array cache (with

battery)* 23 Plastics kit* — — 359768-001 — Yes — Processor memory board

air baffle * — Chassis air baffle, lower * 338886-001 — — — Yes

— Chassis air baffle, upper * 333359-001 — — — Yes

24 AC power cord, 15 A,

125 V* 25 AC power cord, 15 A,

125 V* 26 AC power cord, 10 A,

C14–C19 IEC* 27 Rack-mounting hardware

kit for square-hole racks* 28 Rack-mounting hardware

kit for round-hole racks*

(optional) 29 Cable kit, AC filter cable

assembly* — Internal AC power cable

assembly — Internal AC power cable

assembly 30 Torx screwdriver, T-15* 107473-001 — 199630-001 — Yes 31 Return kit* — — 279645-001 — Yes — Memory — — — — — 32 512-MB, PC2700 (DDR

SDRAM)* 33 1-GB, PC2700 (DDR

SDRAM)* 34 2-GB, PC2700 (DDR

SDRAM)* 35 4-GB, PC2700 (DDR

SDRAM)* 36 512-MB, PC3200 (DDR

SDRAM)*

011773-002‡ See requirement

337992-001 — — — Yes

178968-001 — 237457-001 — Yes

178968-001 — 237458-001 — Yes

287485-003 — 311582-001 — Yes

284499-002 — 313215-001 — Yes

287528-B21 — 291895-001 — Yes

— — 243671-001 — No

233106-001 — — — No

233106-002 — — — No

331561-841‡ See requirement

331562-851‡ See requirement

331563-851‡ See requirement

331564-061‡ See requirement

373028-051‡ See requirement

Modified assembly number

012662-501 — — Yes

012335-501 370855-001‡

011773-502 309522-001‡

413150-841 399956-001‡

413151-851 399957-001‡

413152-851 399958-001‡

413153-861 395547-001‡

373028-851 378913-001‡

Spare part number

See requirement

Modified spare part number

417343-001 Yes

416828-001 Yes

416255-001 Yes

416256-001 Yes

416257-001 Yes

416258-001 Yes

416105-001 Yes

Customer selfrepair (Yes/No)

Illustrated parts catalog 12

Table 2 System components spare parts list

Item Description Assembly

number

37 1-GB, PC3200 (DDR

SDRAM)* 38 2-GB, PC3200 (DDR

SDRAM)*

373029-051‡ See requirement

373030-051‡ See requirement

Modified assembly number

373029-851 378914-001‡

373030-851 378915-001‡

Spare part number

See requirement

Modified spare part number

416106-001 Yes

416107-001 Yes

Customer selfrepair (Yes/No)

* Not shown **Mixing processor speeds or cache sizes is not supported

‡REQUIREMENT: For Customers in the EU only.

§Directive 2002/95/EC restricts the use of lead, mercury, cadmium, hexavalent chromium, PBBs and PBDEs in electronic products.

Illustrated parts catalog 13

3 Removal and replacement procedures

You need the following items for some procedures:

• Torx T-15 tool

• Flathead screwdriver

• Diagnostics Utility on the HP SmartStart CD

Safety considerations

Before performing service procedures, review the following safety information.

Electrostatic discharge

A discharge of static electricity can damage static-sensitive devices or microcircuitry. Proper packaging and grounding techniques are necessary precautions to prevent damage. To prevent electrostatic damage:

• Transport products in static-safe containers such as conductive tubes, bags, or boxes.

• Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.

• Cover workstations with approved static-dissipating material. Use a wrist strap connected to the work surface

and properly grounded (earthed) tools and equipment.

• Keep work area free of nonconductive materials such as ordinary plastic assembly aids and foam packing.

• Be sure that you are properly grounded (earthed) when touching a static-sensitive component or assembly.

• Avoid touching pins, leads, or circuitry.

• Use nonconductive field service tools.

Server warnings and cautions

WARNING! Do not exceed the level of repair specified in the procedures in the product documentation. All

troubleshooting and repair procedures are detailed to allow only subassembly or module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard.

WARNING! To reduce the risk of electric shock or damage to the equipment:

• Do not disable the AC power cord grounding plug. The grounding plug is an important safety

feature.

• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all

times.

• Unplug the power cord from each power supply to disconnect power to the equipment.

WARNING! To reduce the risk of personal injury from hot surfaces, allow the hot-plug drives and the internal

system components to cool before touching.

CAUTION: Do not operate the server for extended periods without the access panel. Operating the server

without the access panel results in improper airflow and improper cooling that can lead to thermal damage.

Preparation procedures

To access some components and perform certain service procedures, you must do one or more of the following:

• Extend the server from the rack.

Removal and replacement procedures 14

IMPORTANT: If you are performing service procedures in an HP, Compaq branded, or third-party rack

cabinet, you can use the locking feature of the rack rails to support the server and gain access to internal components.

For more information about telco rack solutions, see the RackSolutions.com website at

http://www.racksolutions.com/hp

• Access internal components.

If you must access internal components for removal or replacement, you can remove the access panel without removing the server from the rack.

• Power down the server.

NOTE: Do not power down the server if you are performing a hot-plug procedure.

• Remove the server from the rack.

If the rack environment, cabling configuration, or the server location in the rack creates awkward conditions, remove the server from the rack.

WARNING! Before lifting the server, remove all hot-plug power supplies and hard drives to reduce the weight.

Powering down the server

WARNING! To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the

power cord to remove power from the server. The front panel Power on/Standby button does not completely shut off system power. Portions of the power supply and some internal circuitry remain active until AC power is removed.

IMPORTANT: If installing a hot-plug device, it is not necessary to power down the server.

1. Back up the server data.

2. Shut down the operating system as directed by the operating system documentation.

3. If the server is installed in a rack, press the UID LED button on the front panel. Blue LEDs illuminate on the front

and rear of the server.

4. Press the Power on/Standby button to place the server in standby mode. When the server activates standby

power mode, the system power LED changes to amber.

Figure 3 Identifying the UID LED (1) and Power on/Standby buttons (2)

5. If the server is installed in a rack, locate the server by identifying the illuminated rear UID LED button.

6. Disconnect the power cords.

Removal and replacement procedures 15

The system is now without power.

Locating and removing the Torx T-15 tool

Many hardware procedures in the server are toolless, but a few require the removal of Torx T-15 screws that have been installed for shipping or security reasons. A Torx T-15 tool ships with the server for the removal of these screws.

1. Locate the Torx T-15 tool on the back of the server.

2. Slide the tool upward out of the retaining clips. Figure 4 Removing the Torx T-15 tool

Extending the server from the rack

1. Loosen the thumbscrews that secure the server to the front of the rack. Figure 5 Loosening the front panel thumbscrews

Removal and replacement procedures 16

2. Extend the server on the rack rails until the server rail-release latches engage. Figure 6 Extending the server from the rack

WARNING! Be careful when pressing the rail-release levers and sliding the component into or out of the rack.

The sliding rails could pinch your fingertips.

3. After performing the installation or maintenance procedure, press the rail-release levers at the front of both

server rails and slide the server into the rack.

Figure 7 Sliding the server into the rack

4. Secure the server by tightening the thumbscrews.

Removal and replacement procedures 17

Removing the access panel

WARNING! Pressing the Power On/Standby button sets the server to the standby position, which removes

power from most areas of the server. However, portions of the power supply and some internal circuitry remain active until the AC power cord is removed.

WARNING! To reduce the risk of personal injury from hot surfaces, allow the internal system components to

cool before touching.

CAUTION: Electrostatic discharge can damage electronic components. Properly ground yourself before

beginning any installation procedure.

1. Power down the server. See “Powering down the server” earlier in this chapter.

2. Extend the server from the rack. See “Extending the server from the rack” earlier in this chapter.

3. Unlock the access panel latch .

4. Lift up on the latch (2), and remove the access panel . Figure 8 Removing the access panel

Installing the access panel

1. Place the access panel on top of the server with the latch open. Allow the panel to extend past the rear of the

server approximately 1.25 cm (0.5 inches).

2. Push down on the latch. The access panel slides to a closed position.

Removal and replacement procedures 18

Removing the server from the rack

WARNING! The server is very heavy, up to 44.5 kg (98 lb). To reduce the risk of personal injury or damage to

the equipment:

• Remove all hot-plug power supplies to reduce the weight of the server before lifting it.

• Observer local occupational health and safety requirements and guidelines for material

handling.

• Get help to lift and maneuver the server.

To remove the server from the rack:

1. Power down the server. See “Powering down the server” earlier in this chapter.

2. Extend the server from the rack. See “Extending the server from the rack” earlier in this chapter.

3. Unplug the cables from the rear of the server.

4. Press the rail-release levers on the rails, and slide the server off the rack rails. Figure 9 Removing the server from the rack

5. Place the server on a sturdy, level surface.

Reverse steps to install the server in the rack.

Removal and replacement procedures 19

Processor memory boards

The server supports up to four processor memory boards with AMD® Opteron™ processors.

CAUTION: Processor memory boards 1 and 2 must always be installed. The system will not boot if either

board is missing.

CAUTION: Update the ROM to be sure that the system ROM recognizes the new processor you are installing.

For the most recent ROMPaq, see the HP website, and follow the support link on the product website.

Failure to flash the ROM before installing processor memory boards can cause system failure.

IMPORTANT: Mixing processor speeds and cache sizes is not supported.

Processor memory board population guidelines

• All processors must be of the same speed and cache size.

• Processor memory boards 1 and 2 must always be installed.

• Processor memory boards 3 and 4 must be installed as a pair.

Figure 10 Locating the processor memory boards

Table 3 Processor memory boards

Item Description

1 Processor memory board slot 1 (processor) 2 Processor memory board slot 2 (boot processor) 3 Processor memory board slot 3 (air baffle) 4 Processor memory board slot 4 (air baffle)

To remove a processor memory board:

1. Power down the server. See “Powering down the server” earlier in this chapter.

2. Extend the server from the rack. See “Extending the server from the rack” earlier in this chapter.

3. Remove the access panel. See “Removing the access panel” earlier in this chapter.

Removal and replacement procedures 20

PPM

4. Remove the processor memory board. Figure 11 Removing a processor memory board

Reverse the steps to install a processor memory board.

To remove a Power Processor Module (PPM):

1. Power down the server. See “Powering down the server” earlier in this chapter.

2. Extend the server from the rack. See “Extending the server from the rack” earlier in this chapter.

3. Remove the access panel. See “Removing the access panel” earlier in this chapter.

4. Remove the processor memory board. See “Processor memory boards” earlier in this chapter.

5. Remove the PPM from the processor memory board. Figure 12 Removing a PPM

Reverse the steps to install a PPM.

Removal and replacement procedures 21

Processor

Removing a processor

1. Power down the server. See “Powering down the server” earlier in this chapter.

2. Extend the server from the rack. See “Extending the server from the rack” earlier in this chapter.

3. Remove the access panel. See “Removing the access panel” earlier in this chapter.

4. Remove the processor memory board. See “Processor memory boards” earlier in this chapter.

5. Remove the processor heatsink. Figure 13 Removing the processor heatsink

6. Remove the processor. Figure 14 Removing a processor

Installing a processor

CAUTION: If reusing the heatsink, clean and apply thermal grease to prevent thermal failure. The syringe in

this kit contains 1.0 gm (0.5 ml) or 0.5 gm (0.25 ml) of grease designed for use as a thermal interface between the processor and the heatsink.

1. Open the ZIF socket lever. Be sure the lever is in the fully open position.

2. Align the processor with the socket.

Removal and replacement procedures 22

3. Set the processor into the ZIF socket, and hold it in place while closing and latching the socket lever. Verify that

the processor is fully seated in the socket.

CAUTION: Failure to fully seat and latch the processor in the ZIF socket can result in damage to the processor,

processor memory board, or both.

4. If reusing the processor and heatsink (spare part number 383420-001), clean the top of the processor and the

bottom of the heatsink using an alcohol pad (included with the thermal grease kit) or a clean dry wipe to remove all traces of the old thermal grease. Allow the alcohol to evaporate before continuing.

CAUTION: The processor should be installed on the processor memory board before cleaning to prevent

damaging the pins.

5. Squeeze one-half of the contents if the syringe contains 1.0 gm (0.5 ml) or the entire contents if the syringe

contains 0.5 gm (0.25 ml) evenly onto the top of the processor.

6. Install the heatsink, ensuring that it is properly seated before latching it in place.

7. Install the processor memory board.

8. Replace the access panel.

9. Replace server in the rack.

10. Power up the server.

Removal and replacement procedures 23

Memory options

Minimum memory requirements

• Two DIMMs must be installed in bank 1 on the processor memory board in slot two.

• All DIMMs on a processor memory board must have the same part number.

NOTE: Processor memory boards in slots 1, 3, and 4 can be installed without memory. Certain application

programs run more efficiently if the DIMMs are balanced across all processor memory boards.

Memory population guidelines for processor memory boards with eight DIMM slots

• DIMMs on different processor memory boards can be of different sizes.

• DIMMs on the same processor memory board must be of the same size and have the same part number.

• DIMMs must be installed on a processor memory board in pairs and in bank order.

• DIMMs must populate three or fewer banks on a memory board with PC2700 DIMMs to maintain a memory

clock speed of 333 MHz.

NOTE: If all four banks (eight DIMM slots) are populated with PC2700 DIMMs, the maximum memory clock

speed will be 266 MHz.

Figure 15 DIMM slots

Table 4 Processor memory board memory banks

Slot Bank

1–2 Bank 1

3–4 Bank 2 5–6 Bank 3 7–8 Bank 4

Memory population guidelines for processor memory boards with four DIMM slots

• DIMMs on different processor memory boards can be of different sizes.

• DIMMs on the same processor memory board must be of the same size and have the same part number.

• DIMMs must be installed on a processor memory board in pairs and in bank order.

NOTE: PC3200 DIMMs are only supported by processor memory boards with four DIMM slots.

Removal and replacement procedures 24

Figure 16 Four DIMM slots

Table 5 Processor memory board memory banks with four DIMM slots

Slot Bank

5–6 Bank 1 7–8 Bank 2

Removing a DIMM

1. Power down the server. See “Powering down the server” earlier in this chapter.

2. Extend the server from the rack. See “Extending the server from the rack” earlier in this chapter.

3. Remove the access panel. See “Removing the access panel” earlier in this chapter.

4. Remove the processor memory board. See “Processor memory boards” earlier in this chapter.

5. Remove the DIMM. Figure 17 Removing a DIMM

IMPORTANT: Be sure all DIMM retention clips are in the closed/locked position before reinstalling processor

memory board into the system.

Reverse the removal steps to install a DIMM.

Removal and replacement procedures 25

Hard drive blanks

To remove a hard drive blank:

1. Push the sliding release button to unlock the blank .

2. Pull the drive blank out of the drive cage . Figure 18 Removing a drive blank

NOTE: Keep the blank for future use.

Reverse the steps to replace a drive blank.

Hot-plug SCSI hard drives

Drive replacement precautions

Be aware of the following guidelines cautioning unsafe hot-plug replacement.

• Do not remove a degraded drive if any other member of the array is offline (the online LED is off). No other

drive in the array is hot-pluggable without data loss. The exception to this is the use of RAID 1+0 as a faulttolerant configuration. In this case, drives are mirrored in pairs. More than one drive can fail and be replaced as long as the drive or drives they are mirroring are online.

• Do not remove a degraded drive if any member of an array is missing (removed previously and not yet

replaced).

• Do not remove a degraded drive if any member of an array is being rebuilt, unless the drive being rebuilt has

been configured as an online spare. The online LED for the drive flashes green or amber, indicating that a replaced drive is being rebuilt from the data stored on the other drives.

NOTE: An online spare drive does not activate and start rebuilding after a predictive failure alert because the

degraded drive is still online. The online spare activates only after a drive in the array has failed.

• Do not replace multiple degraded drives at the same time because the fault tolerance can be compromised.

When a drive is replaced, the controller uses data from the other drives in the array to reconstruct data on the replacement drive. If more than one drive is removed, a complete data set is not available to reconstruct data on the replacement drive or drives, and permanent data loss can occur.

CAUTION: Do not turn off any external unit when the server containing. A Smart Array controller is powered

up. Also, do not power up the server before powering up the drive enclosure. If these ordering rules are not followed, the Smart Array controller might mark the drives in this enclosure as failed, resulting in permanent data loss.

Removal and replacement procedures 26

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