Seagate Backup Plus Ultra Touch User Manual

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of this document. You will also find the most recent content as well as expandable illu strations, easier navigation, and search capability.

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Model:

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Content sContent s

1 Introduction

Box content

Minim um system requirem ents

2 Cables and Connectors

USB-C protocols

Cables

3 Getting Started

Connect the USB cable

Set up Seagate Backup Plus Ultra Touch

4 Use Toolkit to Set Up Security, Backups, and More

Enable security

Start backing up

Optim ize disk perform ance

5 Optional Formatting and Partitioning

About file system formats

Toolkit Optimize

Manual form atting

6 Safely Remove Seagate Backup Plus Ultra Touch From Your Computer

Windows

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Mac

7 Frequently Asked Questions

All users

Windows

Mac

8 Regulatory Compliance

China RoHS

Taiwan RoHS

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Introducon

Seagate Backup Plus Ultra Touch delive rs pe ace of mind with Seagate Secure™ password protection, USB-C and USB 3.0/2.0 compatibility, and customizable backup options to suit your nee ds and lifestyle.

For common questions and answers about your hard drive, see Frequently Asked Questions or visit Seagate

customer support.

Box content

Seagate Backup Plus Ultra Touch Micro-B (USB 3.0) to USB-A (USB 3.0/2.0) cable USB-A to USB-C (USB 3.1 Gen 1) adapter

Minimum system requirements

Ports

You can connect your Seagate device to a computer with a USB-C, Thunderbolt 3, or USB-A (USB 3.0 or USB

2.0) port.

Operang system

Windows® 7 or higher macOS® 10.11 or higher

Minimum free disk space

600MB recommende d

Important—Save your packaging. If you experie nce problems with your hard drive and want to exchange it, the hard drive must be returned in its original packaging.

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Cables and Connectors

USB-C protocols

USB is a serial input/output technology for connecting peripheral devices to a computer. USB-C is the late st implementation of this standard and it provides higher bandwidth and new power manageme nt features.

USB-C supports many protocols:

Port Transfer rates

Hi-Speed USB 2.0 up to 480Mb/s

SuperSpeed USB 3.0 up to 5Gb/s

USB 3.1 Gen 1 up to 5Gb/s

USB 3.1 Gen 2 up to 10Gb/s

Thunderbolt 3 up to 40Gb/s

Cables

Seagate Backup Plus Ultra Touch is delive red with one cable and an adapter for universal compatibility with modern computers.

Micro B to USB-A cable

Use the Micro B to USB-A cable to connect Backup Plus Ultra Touch to a computer’s USB-A port (USB 3.0 or USB 2.0).

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Transfer rates with USB-A connections have the potential to reach the following speeds:

SuperSpeed USB 3.0 transfer rates up to 5Gb/s

Hi-Speed USB 2.0 transfer rates up to 480Mb/s

USB-C adapter

For optimal transfer rate s up to 5Gb/s, use the USB-C adapter with the Micro B to USB-A cable to connect Backup Plus Ultra Touch to a computer’s USB-C port.

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Geng Started

Connect the USB cable

Before connecting Backup Plus Ultra Touch, confirm the type of USB port on your computer.

PC/Mac with a USB-C port

If your computer has a USB-C port, use the Micro B to USB-A cable with the USB-C adapter for optimal transfer rates.

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PC/Mac with a USB-A port

Use the Micro B to USB-A cable without the adapter if your computer does not have a USB-C port.

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Set up Seagate Backup Plus Ultra Touch

The setup process lets you:

Register your Seagate Backup Plus Ultra Touch

Get the most from your drive with easy access to information and support.

Install Toolkit Set up and manage passwords, sync plans, archive settings,

and more.

Start here

Your computer must be connected to the internet to register your de vice and install Toolkit.

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Using a file manage r such as Finder or File Explorer, open Backup Plus and launch Start Here Win or Start

Here Mac.

Register your device

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Enter your information and click Register.

Download Toolkit

Click the Download button.

Install Toolkit

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Using a file manage r such as Finder or File Explorer, go to the folder where you rece ive downloads.

Click on the SeagateToolkit.exe file to launch the application.

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Ope n the SeagateToolkit.zip file. Click on the Seagate Toolkit Installer to launch the application.

Your computer must be connected to the internet to install and run Toolkit.

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Use Toolkit to Set Up Security, Backups, and More

Toolkit provide s use ful tools that let you easily manage Seagate Secure, set up Sync Plus plans, and more.

Enable security

Use Toolkit to e nable security, create a password, and rest easy knowing your data is protected with AES256 hardware e ncryption technology.

Click here for details on enabling security.

Learn more

Unlock/lock drive Change password Disable security Crypto-erase drive Reset drive to factory settings

Start backing up

Sync Plus creates a synced folder on your Backup Plus Ultra Touch that mirrors folders on your PC or Mac, so your files are available in both places. Deleted and older versions of files can be automatically stored in an archive folder on Backup Plus Ultra Touch in case you need them.

Click here for details on se tting up Sync Plus.

Opmize disk performance

Seagate Backup Plus Ultra Touch is preformatted e xFAT for compatibility with both Windows and Mac computers. If you use the drive with only one type of computer, you can optimize file copy performance by formatting the drive in the native file system for your operating system. Toolkit provide s a quick and simple me ans of initially optimizing the drive for best performance.

Click here for details on Toolkit Optimize.

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You can also manually format your drive. See Optional Formatting and Partitioning for details.

Formatting erases eve rything on the storage device. Se agate highly recomme nds that you back

up all data on your storage device before performing the steps be low. Se agate is not responsible for any data lost due to formatting, partitioning, or using a Seagate storage device.

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Oponal Formang and Paroning

Seagate Backup Plus Ultra Touch is preformatted e xFAT for compatibility with both Mac and Windows computers. If you use the drive with only one type of computer, you can optimize file copy performance by formatting the drive in the native file system for your operating system—NTFS for Windows or HFS+ for Macs. There are two ways you can optimize performance:

Toolkit Optimize Format your drive for optimal performance with just a few simple clicks.

Manual formatting Use Disk Management (Windows) or Disk Utility (Mac) to format your drive in non-

native formats.

About ﬁle system formats

NTFS—The native file system for Windows. macOS can read NTFS volumes but cannot natively write to

them.

Mac OS Extended (HFS+)—The native hard drive file system for macOS. Windows cannot natively read or write to HFS+ (journaled) volumes. This is the best format if you intend to use Seagate Backup Plus Ultra Touch with Time Machine.

APFS (Apple File System)—An Apple file system optimized for solid state drives (SSDs) and flash-based storage systems. While you can format your hard disk drive (HDD) in APFS, pe rformance may be degraded when files on the drive are routinely subjected to extensive e diting (for example, large-scale image, video, audio, and music editing). Note the following restrictions:

You cannot use an APFS-formatte d disk as your Time Machine backup drive. Format Backup Plus Ultra Touch to HFS+ if you intend to use it with Time Machine. APFS is only supported on macOS 10.13 or later.

exFAT—Compatible with Mac and Windows. exFAT is not a journale d file system which means it can be more susceptible to data corruption when errors occur or the drive is not disconnected properly from the computer.

FAT32—Compatible with Mac and Windows. Howeve r, FAT32 is a legacy file system de signed for low capacity hard drives and it is not recomme nded for mode rn hard drives or operating systems. A FAT32 partition can reach up to 32GB when formatte d on a Windows PC.

How to choose the ﬁle system format

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Use NTFS if:

…you connect the storage device to Windows computers, and you don’t need to allow a Mac to write to the disk.

Use HFS+ if:

…you connect the storage device to Mac computers, and you don’t need to allow a Windows computer to read or write to the disk. HFS+ is the only format compatible with Time Machine.

Use exFAT if:

…you need to allow both Mac and Windows computers to read and write to the disk.

You can use FAT32 if:

…you connect the storage device to older Windows and Mac computers. FAT32 is not recommended for modern operating systems and computers.

Toolkit Opmize

Toolkit provide s a quick and simple means of initially optimizing the drive for best performance.

Learn more

Toolkit Optimize

Manual formang

Use the steps be low to manually format and partition a storage device.

Mac

macOS version 10.11 and later

1. Ope n the Finde r and go to Applications > Utilities > Disk Utility.

2. In the side bar to the left, select your Seagate Backup Plus Ultra Touch.

Formatting erases eve rything on the storage device. Se agate highly recomme nds that you back

up all data on your storage device before performing the steps be low. Se agate is not responsible for any data lost due to formatting, partitioning, or using a Seagate storage device.

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3. Select Erase.

4. A dialog box opens. Enter a name for the drive. This will be the name displayed when the drive mounts.

5. For Format, select OS X Extended (Journaled).

6. For Scheme, select GUID Partition Map.

7. Click Erase.

8. Disk Utility formats the drive . When it’s finished, click Done.

Windows

1. Make sure the storage device is connected to and mounted on the computer.

2. Go to Search and then type diskmgmt.msc. In the se arch results, double-click Disk Management.

3. From the list of storage devices in the middle of the Disk Management window, locate your LaCie de vice.

4. The partition must be available to format. If it is currently formatted, right click on the partition and then choose Delete.

5. To create a new partition, right click on the volume and select New Simple Volume. Follow the on-scree n instructions when the New Simple Volume Wizard appears.

macOS starting version 10.13—Make sure to se lect the disk and not just the volume . If you don’t see two entries listed in the side bar, change the view in disk utility to show both the drive and the volume . The view button is in the upper left side of the Disk Utility window. Change the view to Show All Devices. This feature was introduced in macOS 10.13 and is not available in 10.11 or

10.12.

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Safely Remove Seagate Backup Plus Ultra Touch From Your Computer

Always eject a storage drive from your computer be fore physically disconnecting it. Your computer must pe rform filing and housekee ping operations on the drive before it is removed. Therefore, if you unplug the drive without using the ope rating system’s software, your files can become corrupt or damaged.

Windows

Use the Safely Remove tool to eje ct a de vice.

1. Click the Safely Remove icon in your Windows System Tray to view the devices you can eject.

Windows 7

Windows 8 / Windows 10

2. If you don’t see the Safely Remove Hardware icon, click the Show hidden icons arrow in the system tray to display all icons in the notification area.

3. In the list of de vices, choose the device you want to eject. Windows displays a notification when it is safe to remove the device.

4. Disconnect the device from the computer.

Mac

The re are seve ral ways you can eject your device from a Mac. See below for two options.

Eject via Finder window

1. Ope n a Finde r window.

2. On the sidebar, go to Devices and locate the drive you want to eject. Click the eje ct symbol to the right

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of the drive name.

3. Once the device disappears from the sidebar or, the Finder window closes, you can disconnect the interface cable from your Mac.

Eject via Desktop

1. Select the desktop icon for your device and drag it to the Trash.

2. When the device icon is no longer visible on your desktop, you can physically disconnect the de vice from your Mac.

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Frequently Asked Quesons

For help setting up and using your Seagate hard drive, review the frequently asked questions below. For additional support resources, go to Seagate customer support.

All users

Problem: I’m enabling security, and I get an “Incorrect code” error when I enter my secure code (SID)

Q: Did you correctly enter uppercase letters?

A: The secure code (SID) provided by the factor is case -se nsitive . Letters that appear in uppercase on the inse rt in your package must be entered in Toolkit in uppercase:

Q: Are you enabling se curity after formatting the drive?

A: If you disabled se curity and then later formatted the drive , you’ll have to go through the se curity setup sequence again. You’ll be prompted to e nter the secure code (SID)—howe ver, you should e nte r the password you created when you initially enabled security, and not the secure code found on the insert included with your package.

Problem: My ﬁle transfers are too slow

Q: Are both ends of the USB cable firmly attached?

A: Review troubleshooting tips for cable connections below:

Check both ends of the USB cable and make sure that they are fully se ated in their respe ctive ports. Try disconnecting the cable, waiting 10 seconds, and then reconnecting it. Try a different USB cable.

Q: Is the hard drive connected to a Hi-Speed USB 2.0 port on your computer or hub?

A: If your hard drive is connected to a Hi-Speed 2.0 port or hub, the inferior performance is normal. Se agate Backup Plus Ultra Touch performance will improve when it is connected to a USB 3.1 port or a SuperSpeed USB 3.0 port. Otherwise, the device ope rates at slowe r USB transfer rate s.

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Q: Are there other USB devices connected to the same port or hub?

A: Disconnect other USB devices and se e if the hard drive’s pe rformance improve s.

Problem: I have an older computer with USB 2.0 ports

Q: Will my hard drive’s USB 3.1 Gen 1 port work with my computer’s USB 2.0 port?

A: Yes, the cable end that plugs into the computer (USB Type A) is compatible with both USB 3.0 and USB

2.0. Make certain to use the included cable with the correct USB Type A connector. Howeve r, the transfer rate s are much slower with USB 2.0.

Problem: I must use a USB hub for my USB devices

Q: Can I use my hard drive with a USB hub?

A: Yes, the hard drive can be connected to a USB hub. If you use a hub and encounter detection problems, slower than normal transfer rates, random disconnection from your computer or other unusual issues, try connecting the hard drive directly to the computer’s USB port.

Some USB hubs are less than e fficient with power manageme nt, which can be problematic for connected de vices. In such a case, conside r trying a powered USB hub that include s a powe r cable.

Please note that USB 2.0 hubs limit your hard drive’s transfer rates to USB 2.0 spe e ds.

Problem: The provided USB cables are too short

Q: Can I use my hard drive with a longer cable?

A: Yes, provided it is ce rtifie d according to USB standards. However, Se agate recommends using the cable shipped with your hard drive for the be st results. If you use a longer cable and experience problems with de tection, transfer rates or disconnection, use the original cable included with your hard drive.

Problem: I’m receiving ﬁle transfer error messages

Q: Did you get an “Error -50” message while copying to a FAT32 volume?

A: When copying files or folde rs from a computer to a FAT32 volume, ce rtain characters in the names cannot be copied. These characters include, but are not limited to: ? < > / \ :

Check your files and folde rs to ensure that these characters are not in the names.

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If this is a recurring problem or you cannot find files with incompatible characte rs, consider reformatting the drive to NTFS (Windows users) or HFS+ (Mac users). See Optional Formatting and Partitioning.

Q: Did you get an error message telling you that the drive has be en disconnected when coming out of slee p mode?

A: Ignore this me ssage since the drive remounts on the desktop de spite the pop-up. Seagate drives conse rve power by spinning down when you set your computer to sleep mode. When the computer awakes from slee p mode, the drive may not have enough time to spin up, causing the pop-up to appear.

Windows

Problem: The hard drive icon doesn’t appear in Computer

Q: Is the hard drive listed in Device Manager?

A: All drives appear in at le ast one place in Device Manager.

Type Device Manager in Search to launch it. Look in the Disk Drives section and, if necessary, click the Plus (+) icon to view the full list of de vices. If you’re uncertain that your drive is listed, safely unplug it and then reconnect it. The entry that changes is your Seagate hard drive.

Q: Is your hard drive listed next to an unusual icon?

A: Windows Device Manager usually provides information about failure s with peripherals. While the Device Manager can assist with troubleshooting most problems, it may not display the e xact cause or provide a precise solution.

An unusual icon next to the hard drive can reve al a problem. For example, instead of the normal icon based on the type of device , it has an exclamation point, question mark or an X. Right click this icon and then choose Properties. The General tab provides a potential reason why the device is not working as e xpected.

Mac

Problem: The hard drive icon does not appear on my desktop

Q: Is your Finde r configured to hide hard drives on the desktop?

A: Go to Finder and then check Preferences | General tab | Show these items on the desktop. Confirm that Hard Disks is selected.

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Q: Is your hard drive mounting in the operating system?

A: Open Disk Utility at Go | Utilities | Disk Utility. If the hard drive is listed in the left-hand column, check your Finder preferences to see why it is not displayed on the de sktop (review the question above).

Q: Doe s your computer’s configuration meet the minimum system requirements for use with this hard drive?

A: Refer to the product packaging for the list of supported operating systems.

Q: Did you follow the correct installation steps for your ope rating system?

A: Review the installation steps in Getting Started.

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Regulatory Compliance

Product Name Seagate Backup Plus Ultra Touch

Regulatory Model Number SRD0VN1

China RoHS

China RoHS 2 refers to the Ministry of Industry and Information Technology Order No. 32, effective July 1, 2016, titled Manageme nt Methods for the Restriction of the Use of Hazardous Substance s in Electrical and Electronic Products. To comply with China RoHS 2, we determined this product’s Environmental Protection Use Period (EPUP) to be 20 years in accordance with the Marking for the Restricted Use of Hazardous Substances in Electronic and Ele ctrical Products, SJT 11364-2014.

中国 RoHS 2 是指 2016 年 7 月 1 日起施行的工业和信息化部令第 32 号“电力电子产品限制使用有害物质管理办法”。为了符合中国 RoHS 2 的要求，我们根据“电子电气产品有害物质限制使用标识”(SJT 11364-2014) 确定本产品的环保使用期 (EPUP) 为 20 年。

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Taiwan RoHS

Taiwan RoHS refers to the Taiwan Bureau of Standards, Metrology and Inspection’s (BSMI’s) requirements in standard CNS 15663, Guidance to reduction of the restricted chemical substances in electrical and electronic equipment. Beginning on January 1, 2018, Seagate products must comply with the “Marking of presence” requireme nts in Se ction 5 of CNS 15663. This product is Taiwan RoHS compliant. The following table meets the Section 5 “Marking of prese nce” requirements.

台灣RoHS是指台灣標準局計量檢驗局(BSMI)對標準CNS15663要求的減排電子電氣設備限用化學物質指引。從2018 年1月1日起，Seagate產品必須符合CNS15663第5節「含有標示」要求。本產品符合台灣RoHS。下表符合第5節「含有標示」要求。

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Seagate Backup Plus Ultra Touch User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual