Introduction
This manual includes the information needed to
uncrate, install, clean, maintain and service this ice
dispenser.
The HD356 has been designed to work with
Scotsman’s CME256, CME506 or CME656. It may
also be used with a CME865 or CME1002. If using
on a prior model, such as CM250 or CME500, an
adapter kit, KBTCD200 must be ordered.
Table Of Contents
Introduction ..................Page 1
Specifications .................Page 2
Diagrams ...................Page 3
HD356
Uncrating ...................Page 4
Ice Machine .................Page 5
Utility Connections: ..............Page 6
Initial Start Up & Use .............Page 7
Sanitation and Maintenance .........Page 8
Component Identification ...........Page 9
Maintenance .................Page 10
Service Diagnosis ...............Page 11
Adjustments ..................Page 12
Removal and Replacement Procedures . . . Page 13
Before Calling For Service ..........Page 14
June 1998
Page 1
HD356
Specifications & Limitations
This dispenser is designed to be installed and
operated indoors, in a controlled environment.
Its minimum and maximum operating temperature
limits are the same as those for the ice machine.
Minimum Maximum
Air Temp 50 100
Voltage 60 Hz 104 126
Check the nameplate, located on the back of the
cabinet for specific information.
Scotsman reserves the right to make design
changes and/or improvements at any time.
Specifications and designs are subject to change
without notice.
Scotsman assumes no liability or responsibility of
any kind for products manufactured by Scotsman
that have been altered in any way, including the
use of any parts and/or other components not
specifically approved by Scotsman.
Model Basic Electrical Typical Amps Vend Type Finish
HD356BE-1A 115/60/1 2.2 Push Button Enamel
HD356BS-1A 115/60/1 2.2 Push Button Stainless Steel
HD356BE-6A 220/50/1 2.2 Push Button Enamel
HD356BS-6A 220/50/1 2.2 Push Button Stainless Steel
HD356NE-1A 115/60/1 2.2 Coin - 25¢ or token Enamel
HD356NS-1A 115/60/1 2.2 Coin - 25¢ or token Stainless Steel
HD356CE-1A 115/60/1 2.2 Card - Enamel
HD356CS-1A 115/60/1 2.2 Card - Stainless Steel
June 1998
Page 2
Diagrams
4.12 in
10.5 cm
RIGHT SIDE VIEW
6.00 in
15.2 cm
HD356
MINIMUM CLEARNCE FOR UTILITIES CONNECTION
TOP VIEW
6.34 in
16.1 cm
2.38 in
6.0 cm
ELECTRICAL
CONNECTION
3/4 F.P.T.
DRAIN
1.19 in
3.0 cm
24.88 in
63.2 cm
28.62 in
72.7 cm
BACK VIEW
5.25 in
13.3 cm
44.00 in
111.8 cm
27.00 in
68.5 cm
FRONT VIEW
1.50 in
3.8 cm
CHUTE DEPRESSED
POSITION
7.50 in
19.0 cm
18.62 in
47.3 cm
15.00 in
38.1 cm
30.00 in
76.2 cm
3.25 in
8.2 cm
6.00 in
15.2 cm
1.36 in
3.4 cm
June 1998
Page 3
27.28 in
69.3 cm
HD356
Uncrating
Remove the carton from the skid. Cut the plastic
straps that secure the leg kit to the skid and
remove the box.
Use parts of the carton as a cushion and lay the
dispenser down on its back. Remove the bolts
holding the skid to the machine, and separate the
skid from the dispenser.
Install the legs into the threaded holes in the
bottom. Screw them in hand tight.
Return the unit to an upright position.
Set Up and Installation
There are keys taped to the grill below the ice
dispensing area. Remove them and save them for
later use.
Key Location
Remove all shipping materials and tape. Record the
model and serial number on the Warranty
Registration form.
Leg Package Location
June 1998
Page 4
Ice Machine
All models: Place the dispenser in the location
where it will be used. Level the top edge of the
dispenser front to back and left to right.
CME256, CME506, CME656, CME865 or
CME1002:
Place the ice machine on the dispenser and
secure it to the dispenser with the hardware and
straps from the ice machine.
Install it according to the instructions in the manual
included with the ice machine.
Prior Ice Machine Models:
Prior Scotsman ice machines
used a thermostat as a bin
control device. There is no
provision for mounting that
thermostat in the standard
HD356.
HD356
To use a thermostat with the
HD356, install kit KBTCD200
wand use its thermostat
bracket. Place the ice machine
on the dispenser and route the
ice machine’s bin thermostat
capillary tube into the bin
thermostat bracket of the
dispenser.
Connecting
Brackets
Re-install the ice machine
according to the instructions for
that model.
Bolts From
Ice Machine
Hardware
Package
Level the
Cabinet
June 1998
Page 5
HD356
Utility Connections
As ice melts in the dispenser the water must be
drained away. It is critical that a proper drain be
connected to the dispenser. Remember that this is
a gravity drain system - tubing must slope down a
minimum of ¼" per foot of horizontal run.
Follow all applicable codes.
Usually an air gap must be established between
the end of the drain tube and the building’s drain
receptacle.
The dispenser’s drain must be separate from
the drain used by the ice
machine.
• Use only rigid tubing.
• Install a vent at the ice
machine’s reservoir
drain AND the
dispenser’s drain.
Failure to vent the
drains may result in
water backup.
Electrical Power
Supply
Electrical:
There is a junction box on the back of the machine,
connect the power supply to the wires inside the
junction box.
Follow all applicable codes.
Be certain that the ice machine AND dispenser are
grounded.
Ice Machine Drain -
VENT REQUIRED
Dispenser Drain
DO NOT CONNECT
TOGETHER WITH ICE
MACHINE DRAIN
Dispenser
Electrical
Junction Box
June 1998
Page 6
Initial Start Up & Use
HD356
Final Check List
1. Is the ice machine properly installed?
2. Is the dispenser level?
3. Has the water supply been connected to the ice
machine?
4. Has the proper electrical power been connected
to both the ice machine and the dispenser?
Note: When electrical power is supplied to the
dispenser the rotor will rotate slightly.
5. Have the drain lines been connected and are
they separate from the ice machine?
Initial Start Up
1. Locate key and unlock the sink.
Operational Note: Every 6 hours the rotor will
be activated to agitate the ice. This may result
in some ice in the chute.
How to Use - Push Button
The ice machine will start and run periodically to
maintain the ice in the dispenser’s hopper.
Push the “Ice” button to fill the clear plastic chute
with ice.
Push down on the
chute to release the
ice into a waiting
container.
Allow the chute to
return all the way up
to its at-rest position.
Note: If the chute is
not all the way up, the
unit cannot resupply
the chute with ice.
2. Remove sink.
3. Locate on-off switch, move it to the ON position.
4. Return sink to its
original position.
5. Simulate a vend.
The rotor should move
1/6 of a revolution on
push button machines
and a full revolution on
coin vending
machines.
6. Record the ice machine model
and serial number on the last page
of this manual and on the warranty
registration form.
Mail the form to Scotsman
Key
ON-OFF
Switch
How to Use - Coin Vending
The ice machine will start and run periodically to
maintain the ice in the dispenser’s hopper.
Insert one U.S. quarter or a special token (available
from Scotsman). The unit will fill the ice chute with
ice.
Push down on the chute to release the ice into a
waiting container.
Allow the chute to return all the way up to its at-rest
position.
Note: If the chute is not all the way up, the unit
cannot resupply the chute with ice.
How to Use - Room Card
The ice machine will start and run periodically to
maintain the ice in the dispenser’s hopper.
Insert room card into slot in the front of the
dispenser, and push the vend button. The unit will
fill the ice chute with ice.
Push down on the chute to release the ice into a
waiting container.
Allow the chute to return all the way up to its at-rest
position.
Note: If the chute is not all the way up, the unit
cannot resupply the chute with ice.
June 1998
Page 7
HD356
Sanitation and Maintenance
Schedule:
An ice system represents a sizable investment of time and money in any company’s business. In order to
receive the best return on that investment, periodic maintenance is required.
It is the user’s responsibility to see that the machine is properly maintained. Maintenance and Cleaning
should be done a minimum of twice per year, and more if the ice machine is operating in a dusty area.
Monthly:
Unlock sink and remove it. Then pull out the removable upper drain chute. Clean out any debris that may
have accumulated in it.
Check the lower drain pan for debris, remove any and pour one quart of an approved sanitizing solution
into the drain pan. Flush with warm water.
Return the upper drain pan and sink to their original positions.
Ice Machine: Follow the instructions in the ice machine service manual.
Dispenser: The only maintenance required is the periodic cleaning of the drain pans, screens and
sanitizing the bin.
Sanitizing
1. Vend all ice out of the machine.
2. Remove the ice machine’s front panel and
switch it to OFF.
Note: This would be a convenient time to clean
and sanitize the ice machine.
3. Disconnect electrical power to the dispenser
and ice machine.
4. Remove the sink and hopper assembly by
unlocking it at the base.
5. Remove two screws at the back connecting the
ice machine to the dispenser.
6. Push the ice machine back 5 ½ “
7. Reach in the hopper and locate the nut holding
the rotor to its drive shaft. Unscrew the nut and
remove the metal parts.
8. Push the rotor back off its drive shaft. Pull the
rotor out of the dispenser.
9. Mix a cleaning solution of 8 ounces of Scotsman
Ice Machine Cleaner and 3 quarts of warm (95oF
o
to 115
10. Scrub the interior of the dispenser’s hopper
and the rotor with the cleaning solution.
F.) potable water.
11. Scrub the metal parts removed in step 7 with
the cleaning solution.
12. Scrub the inside of the ice chute with a clean
cloth and the cleaning solution.
13. Mix two gallons of approved sanitizing solution,
one possible solution is one ounce of household
bleach to two gallons of warm (95
potable water.
14. Thoroughly wash the inside of the dispenser’s
hopper, including the shaft and all sides of the rotor
with the sanitizing solution.
15. Thoroughly wash the inside of the ice chute with
the sanitizing solution.
16. Thoroughly wash the metal parts and the nut
removed in step 6 with the sanitizing solution.
17. Reassemble rotor to shaft, return metal parts to
rotor and secure with nut.
18. Return the ice machine, all panels, covers and
the sink assembly to their original positions.
19. Resecure the ice machine to the dispenser.
20. Reconnect power and switch the ice machine
on.
o
Fto115oF.)
June 1998
Page 8
Component Identification
HD356
View when Sink Assembly is Removed
Inside view of the ice chute
Rotor as seen from the top
Rotor and Shaft
June 1998
Page 9
HD356
Maintenance
Regular inspection and maintenance will provide the
best assurance of trouble free operation.
Return Springs
Begin by removing the sink
assembly. Check the action of the
ice chute and return springs.
Check & Tighten
Fasteners
Pull out the drain chute. Clean out any debris
that might be in the chute or screens.
Drain Chute
Clean out the lower drain pan. Pour hot water into the
drain to be sure that it’s clean.
June 1998
Page 10
Thoroughly spray or wash all
surfaces of the drain pan, drain
chute and ice chute with an
approved sanitizing solution.
Service Diagnosis
Symptom Probable Cause Possible Correction
No power to dispenser Check for power, reconnect if off
Ice chute not all the way up. Push ice chute up.
Check ice machine, it may be off or
No ice in hopper
Dispenser On-Off switch is OFF. Move switch to ON
the dispenser’s storage capacity
may have been exceeded.
HD356
Does not dispense
Push button switch does not work
Coin switch (coin vending units)
does not work
Coin units: Cam switch #2 open
Card switch (code card units) does
not work
Transformer failed Check - replace if open
Safety switch is open
Relay has failed
Motor of gear reducer is open or
stuck
Drive shaft broken Check drive shaft, replace if broken
Gear reducer stripped internally
Check - replace switch if it will not
close
Check - replace switch if it will not
close
Check position of switch on cam,
check switch contacts.
Check - replace switch if it will not
close
Check - replace switch if it will not
close
Check - replace relay if coil or
points are open
Check motor, replace if open
Check if motor turns but output
shaft does not. Service or replace
gear reducer
50 Hz models - main transformer
has failed
Does not STOP dispensing Vend or cam switch stuck closed Check cam or vend switch
Result of ice agitation This is normal
Ice fills chute by itself
Rotor not timed properly with cam
switch
Vend switch stuck Check vend switch
February 1999
Page 11
Check, replace transformer if open
Adjust cam switch
HD356
Adjustments: For Service Technicians
The gear motor cam must be properly adjusted to
properly position the dispensing rotor.
1. Disconnect electrical power to the dispenser.
2. Locate sink key, unlock sink and remove it from
the dispenser.
3. Observe position of the rotor thru the cube
chute. It, and the cam switch, must be in the
positions shown in the photograph. If they are not,
the position of the cam must be adjusted.
Cube Chute Opening
4. Rotate the rotor until it is has blocked the
opening.
Proper Position of Rotor at Rest
5. Loosen the cam on the shaft and rotate it until
the cam switch follower drops into the lowest part of
the cam.
6. Tighten the cam onto the shaft.
7. Return the sink to its original position.
Microswitch Cam
Follower
Correct Positions of Cam and Rotor at Rest
June 1998
Page 12
Removal and Replacement Procedures
Rotor
HD356
1. Disconnect electrical power.
2. At the back, remove two bolts securing ice
machine to dispenser. If a bin thermostat is being
used, pull the thermostat capillary tube up and out
of the hopper.
3. Push the ice machine back 5 ½ “ from its
original position.
4. Locate nut holding rotor to shaft and remove it.
5. Remove the stainless steel drive channel and
block.
6. Push the rotor back and off the drive shaft.
7. Pull the rotor out of the machine.
Shaft
1. Remove washer from shaft.
2. Locate snap ring under washer and remove it.
3. Remove gear drive assembly from the front of
the dispenser.
Channel
4. Pull the shaft out of the drive housing.
Reverse to reassemble, be sure washer is in place
on shaft.
Cam Switches
All units use Cam Switch #1 (to the right of the
cam). Coin units also use Cam Switch #2 (to the
left of the cam). They must be set correctly for
proper operation.
Either switch has contacts COM to NO closed
when the unit is at stand by.
Cam SW # 2
Cam SW # 1
Washer
February 1999
Page 13
HD356
Before Calling For Service
Check these things:
1. Is the dispenser plugged in?
2. Has the dispenser’s internal switch
been switched to ON?
3. Is the ice machine on?
4. Is there ice in the dispenser?
5. Is the ice chute all the way up?
Record this information for future reference.
Model Number: ________________________________
Serial Number: ________________________________
Date of Installation or initial start up:_______________
Who to call for service: __________________________
______________________________________________
______________________________________________
June 1998
Page 14
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