Scotsman FME2404, C0322 Prodigy Plus, C0330 Prodigy Plus, C0522 Prodigy Plus, C0530 Prodigy Plus Labor Rate Book

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Page 1

COMMERCIAL LABOR INFORMATION AND RATES

EFFECTIVE: May 15, 2015

Supersedes Rates Dated: November 15, 2013

Table of Contents

General Information:.................................. Page 1

Refrigerant Allowance Table. ............................. Page 2

Refrigerant Allowance Table. ............................. Page 3

Instructions For Filing A Warranty Labor Claim .................... Page 4

Warranty Rate Table ..................................Page 5

Model Definitions

Undercounter

includes AFE424, CU50, CU0515, CU0415, CU0715, CU0920, CU1526, CU2026, CU3030, NU130

Ice Dispensers and Ice Storage Bins

includes HD22, HD30, HID312, HID525, HID540, ID150, ID200, ID250, MDT2C, MDT3F, MDT4F, MDT5N, MDT6N, B222, B230, B322, B330, B530, B842, B948, BH1100, BH1300, BH1600

Modular - Air or Water Cooled

includes C0322, C0522, C0330, C0530, C0630, C0722, C0830, C1030, C1448, C1848 and C2148W, F0522, F0822, F1222, F1522, FME2404, N0422, N0622, N0922, N1322, NME1854

Modular - Remote

includes C0522R, C0530R, C0630R, C0830R, C1030R, C1448R, C1848R, C2148R and C2648R, F0822R, F1222R, FM2402RL, FME2404R, N0622R, N0922R, N1322R, NME1854R, ERC111, ERC302, ERC311, ERC611, PRC241, PR2C240

Eclipse or Remote Low Side

F0822L, F1222L, F1522L, N0622L, N0922L and N1322L, CP1086, CP1316, CP2086, ECC0800, ECC1200; ECC1410. ECC1800, EH130, EH222, EH330, EH430, C0600CP, C0800CP, C1200CP, C1800CP and C2000CP, MAR1400 and MAR2000

Warranty Description ..................................Page 7

Warranty Freight Policy ................................Page 7

17-1978-01

Page 2

Commercial Labor

General Information:

Per the Manufacturer’s Limited Warranty Statement, packaged with every unit, the Customer cannot be billed for any excess labor related to warranty repairs. However, the Servicer may bill the Customer for charges that are specifically excluded from Warranty Coverage such as:

1. Correcting improper installation of unit or components such as Bin Thermostats, Drains, Water lines, etc.

2. Any mileage and travel time.

3. Overtime or other premium charges (if the Customer requested the service work be performed during Overtime Hours and was informed that they would be responsible for the Overtime portion of the labor).

4. Cleaning the machine.

5. Recommended start up adjustments of ice thickness sensors, cube size thermostats, bin thermostats, float valves, etc.

6. Additional labor charges resulting from the inaccessibility of the product.

To avoid misunderstandings, any Non-Warranty Charges billed to the Customer should be completely and accurately itemized on the service invoice and include an adequate explanation.

Claims:

Typical causes for a claim to be adjusted, delayed or denied:

1. Incomplete or inaccurate warranty claims.

2. Warranty claims which are not received at the factory within 45 days after the service date.

3. Charges which are greater than the Rate Book allowance.

Note: Per the Manufacturer’s Limited Warranty Statement, Scotsman reserves the right to pay no more than the average commercial hourly rates established by the local distributor.

Rates:

The Rates include typical time for Diagnosis and Repair by a qualified Service Technician who is trained and/or has experience on Scotsman products and has an adequate stock of service parts on the service vehicle.

If special or unusual circumstances existed on a service call, the Servicer should inform the local Scotsman Distributor. The Distributor will then contact the Scotsman Service Department for a recommendation.

Note: The verbal recommendations provided by the personnel at Scotsman Technical Assistance do NOT mean that an authorization has been given for any special coverage. That type of authorization must be provided in writing by the Scotsman Service Department.

Rates and Prices are subject to change without notice.

In Warranty Refrigeration Service:

Refrigeration service rates include time for replacement of the dryer. Do not list extra time. The rates also include recovery time.

Equipment Charge: Scotsman will pay the rates listed in the Rate Book for refrigeration system service, plus an equipment charge (includes recovery machine, torch, pump, oil, flux, minor fittings, solder,

brazing rod or similar fees) of $35.00. CU50, CU0415, CU0715, CU0920 and NU130 refrigeration service may add $10.00 to misc. for adding access valves.

To claim the Equipment charge, add part number 14-0352-01 to the claim form and list the $35 in the ServiceBench screen for Recovery / Recycle.

The recovery method must be listed on any service invoice claiming refrigeration service; if it is not listed, the claim will not be eligible for warranty. Adding a partial charge will not be accepted for warranty, (the refrigerant leak MUST be found & repaired).

November 2013, Page 1

Page 3

Commercial Labor

Refrigerant Allowance Table.

To Claim: List the part number and quantity on the Warranty Claim Form

Model

AFE424A R-134a 14-0357-20

AFE424W R-134a 14-0357-20

C0322A R-404A 14-0356-20

C0322W R-404A 14-0356-20

C0330A R-404A 14-0356-20

C0330W R-404A 14-0356-20

C0522A R-404A 14-0356-20

C0522W R-404A 14-0356-20

C0522R R-404A 14-0356-20

C0530A R-404A 14-0356-20

C0530W R-404A 14-0356-20

C0530R R-404A 14-0356-20

C0630A R-404A 14-0356-20

C0630W R-404A 14-0356-20

C0630R R-404A 14-0356-20

C0722A R-404A 14-0356-20

C0830A R-404A 14-0356-20

C0830W R-404A 14-0356-20

C0830R R-404A 14-0356-20

C0600CP R-404A 14-0356-20

C0800CP R-404A 14-0356-20

C1030A R-404A 14-0356-20

C1030W R-404A 14-0356-20

C1030R R-404A 14-0356-20

C1200CP R-404A 14-0356-20 272 C1410CP R-404A 14-0356-20 272

C1448A R-404A 14-0356-20 62

C1448W R-404A 14-0356-20 56

C1448R R-404A 14-0356-20 256 C1848A R-404A 14-0356-20 62

C1848W R-404A 14-0356-20 63 C2000CP R-404A 14-0356-20 288 C1800CP R-404A 14-0356-20 288

C1848R R-404A 14-0356-20 320

Refrig. type

Part Number Quantity.

Allowance -

oz.

160

208

232

208

Model

C2148W R-404A 14-0356-20 69

C2148R R-404A 14-0356-20 320 C2648R R-404A 17-0356-20 240

CU0515GA R-134a 14-0357-20 10

CU1526A R-404A 14-0356-20 12

CU0415 R-134a 14-0357-20 8 CU0715 R-134a 14-0357-20 8 CU0920 R-134a 14-0357-20 8

CU1526W R-404A 14-0356-20 9

CU2026A R-404A 14-0356-20 15

CU2026W R-404A 14-0356-20 9

CU3030A R-404A 14-0356-20 12

CU3030W R-404A 14-0356-20 12

CU50 R-134a 14-0357-20 8

Refrig.type

Part

Number

Quantity.

Allowance -

oz.

Refrigerant Prices:

R-404A @ .78 per ounce. R-134a $ .65 per ounce. Prices subject to change.

November 2013, Page 2

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Commercial Labor

Refrigerant Allowance Table.

To Claim: List the part number and quantity in a ServiceBench Claim

Model

CP686 R-404A 14-0356-20

CP886 R-404A 14-0356-20

CP1086 R-404A 14-0356-20

CP1316 R-404A 14-0356-20

CP2086 R-404A 14-0356-20

ECC0800 R-404A 14-0356-20

ECC1200 R-404A 14-0356-20

ECC1410 R-404A 14-0356-20

ECC1800 R-404A 14-0356-20

F0522A R-404A 14-0356-20

F0522W R-404A 14-0356-20

F0822A R-404A 14-0356-20

F0822W R-404A 14-0356-20

F0822R R-404A 14-0356-20

F1222A R-404A 14-0356-20

F1222W R-404A 14-0356-20

F1222R R-404A 14-0356-20

F1522A R-404A 14-0356-20

F1522W R-404A 14-0356-20

MDT2 R-134a 14-0357-20 13 MDT3 R-134a 14-0357-20 12 MDT4 R-134a 14-0357-20

MDT5A R-404A 14-0356-20

MDT5W R-404A 14-0356-20

Refrig

Part

Number

Quantity. Allowance

- oz.

single phase 18

three phase 20

single phase 20

three phase 22

Model

232

272

288

336

192

224

232

192

HID312A R-134a 14-0357-20

HID525A R-404A 14-0356-20

HID525W R-404A 14-0356-20

HID540A R-404A 14-0356-20

HID540W R-404A 14-0356-20 11

MDT6A R-404A 14-0356-20

MDT6W R-404A 14-0356-20

N0422A R-404A 14-0356-20

N0422W R-404A 14-0356-20

N0622A R-404A 14-0356-20

N0622W R-404A 14-0356-20

N0622R R-404A 14-0356-20

N0922A R-404A 14-0356-20

N0922W R-404A 14-0356-20

N0922R R-404A 14-0356-20

N1322A R-404A 14-0356-20

N1322W R-404A 14-0356-20

N1322R R-404A 14-0356-20

NME1854A R-404A 14-0356-20

NME1854W R-404A 14-0356-20

NME1854R R-404A 14-0356-20

NU130 R-134a 14-0357-20

Refrig.

Part

Number

Quantity.

Allowance - oz.

192

single phase 18

three phase 20

single phase 20

three phase 22

192

208

4.5

May 2015, Page 3

Page 5

Commercial Labor

Instructions For Filing A Warranty Labor Claim

Service Agent:

1. Determine warranty status of the unit. Note: Warranty coverage varies depending upon model and date of start up.

2. Service the product according to warranty status.

3. Record warranty information (model, serial, customer site, etc).

4. Immediately return parts, tags and a completely itemized service invoice to the distributor. Claims

can be rejected for lateness.

With regard to warranty:

ALL Scotsman units serviced in warranty MUST use approved Scotsman parts. Any unit found to have been serviced in warranty with substitute parts will have the warranty credit canceled and a debit for that claim will be issued to that Distributor. Any Distributor found to not have been purchasing Scotsman parts of the type claimed in warranty will have those warranty claims canceled, and debits issued for those claims.

Distributor:

1. Screen all claims for complete and accurate information in compliance with warranty limitations. Note: Warranty coverage varies depending upon model and date of start up. See Warranty

Description at the end of the Rate Book.

2. File on line using ServiceBench, using the Rate Book to determine the hours allowed. Use the Refrigerant Allowance Table to determine the Refrigerant Allowance. Claim form MUST be filled out in English.

Note: Only one unit may be listed on each claim.

3. All claims must be received at the factory within 45 days after unit repair. Late claims will be rejected.

4. Any request to submit a claim which does not comply completely with all requirements should be directed to a Scotsman Service Department representative in writing.

Factory:

1. All claims will be processed as rapidly as possible.

2. Claims which are incomplete, inaccurate or do not comply with requirements and limitations will be rejected and returned to the distributor with an explanation.

3. Acceptable claims will be reviewed for compliance with Rate Book instructions and limitations.

4. Appropriate credit will be issued to the distributor account for all accepted claims.

5. The distributor will receive a copy of each credit memo noting the Warranty Claim Form number.

6. Some customers will be contacted to verify satisfactory warranty and service coverage.

Distributor:

1. Follow up on each claim, after receiving credit to insure that the customer and service agent have received appropriate warranty coverage.

2. Review any rejected claims to determine if cause of rejection can be corrected to make the claim eligible to be resubmitted.

3. Do not resubmit any claims that the Factory has returned as ineligible for warranty, see item 4 under “Distributor” above.

November 2013, Page 4

Page 6

Commercial Labor

Modular

Component Under

counter

Access valve replacement 3.5 3.5 4.5 4.5 3.5 Accumulator / suction line 4.0 4.0 5.0 5.0 Auger with bearings and water seal 3.5 3.5 3.5 3.5 3.5 Auger drive motor only 1.5 1.5 1.5 1.5 1.5 Bearing with breaker 2.5 2.0 2.0 2.0 2.0 Belt (MAR) - - - 1.5 Bypass valve - - - 5.0 Compressor 4.5 4.5 5.5 5.5 4.0 Compressor starting components only 1.5 1.5 1.5 1.5 1.5 Condenser – air, water or remote coil 4.0 3.5 4.0 4.0 3.0 Contactor 2.0 1.5 1.5 1.5 1.5 Control panel / membrane pad 1.5 ---Controller 2.0 1.5 1.5 1.5 1.5 CPR/OPR/EPR - - 5.5 5.5 Curtain or Curtain Switch 1.5 1.5 1.5 1.5 1.5 Dispense drive motor ----1.5 Dispense sensor ----1.5 Dispenser vane/agitator/ice sweep ----1.5 Door only or door repair 1.5 ---1.5 Drain repair / replacement 1.5 ---2.0 Evaporator with all related parts* 5.0 4.0 5.0 6.0 4.0 Fan motor and / or blade 2.0 2.0 2.0 2.0 1.5 Float valve or reservoir 2.0 1.5 1.5 1.5 1.5 Gear reducer, replace or rebuild* 2.5 2.5 2.5 2.5 2.5 Harvest assist 1.5 1.5 1.5 2.5 Headmaster / Low ambient control valve - - 4.5 5.0 Hinge only or with door, set of 2 hinges 1.5 2.0 Hot gas valve / vapor valve 3.5 4.0 5.0 6.0 Ice thickness sensor / cube size control 1.5 1.5 1.5 1.5 Ice level sensor /control / Bin thermostat 2.0 1.5 1.5 1.5 1.5 Ice sweep or chute 1.5 1.5 1.5 1.5 1.5 Inlet water solenoid valve 2.0 1.5 1.5 1.5 1.5 Liquid line valve - - 4.0 5.0 Pressure control switch 3.0 4.5 5.0 5.0 3.0 Purge or dump valve 2.0 1.5 1.5 1.5 Receiver / liquid outlet valve - - 5.0 5.0 Refrigerant leak 3.5 3.5 4.0 4.5 3.0 Shaft Seal Kit (MAR) ---5.0 Switch, any mechanical type 1.5 1.5 1.5 1.5 1.5 Thermistor 2.0 1.5 1.5 1.5 1.5

November 2013, Page 5

Air or Water cooled

Remote cooled

Eclipse or Remote Low Side

Dispenser or Bin

Page 7

Commercial Labor

Modular

Component Under

counter

Time delay relay 1.5 ---1.5 Transformer 1.5 1.5 1.5 1.5 1.5 TXV / Expansion valve 4.0 4.5 5.0 6.0 3.5 Water distributor or spray platform 1.5 1.5 1.5 1.5 1.5 Water leak 1.5 1.5 1.5 1.5 1.5 Water level sensor 1.5 1.5 1.5 1.5 Water pump – spray or drain 2.0 1.5 1.5 1.5 Water regulating valve 3.5 3.0 - - 3.0 Water seal with / without bearing 3.5 3.5 3.5 3.5 3.5

Notes:

Electrical components:

Maximum 3 hours for multiple replacements on one service call.

Air or Water cooled

Remote cooled

Eclipse or Remote Low Side

Dispenser or Bin

Refrigeration

Multiple Refrigeration Service: Up to the highest rate for the component changed, plus 1 hour more for each additional refrigeration component.

Flaker/Nugget Mechanical:

* Evaporator and Gear Reducer Combination Replacement: Add 1 hour to evaporator rate for the gear reducer.

November 2013, Page 6

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Commercial Labor

Warranty Description

Commercial Warranty Summary:

See Individual Warranty Statements for details.

Cubers (Prodigy cubers, B222, B322, B330, B530, B842, B948 bins, HD22, HD30

dispensers have 3 years labor, 3 years parts, plus Prodigy evaporators are covered for 5 years parts and labor and their condensers and compressors have 5 years parts.

ICS, BH1100, BH1300 and BH1600 have 5 years parts and labor.

ID dispensers have 1 year labor and 2 years parts.

CU50 has 1 year parts and labor plus 5 years parts only on the compressor.

NU130 had 2 years parts and labor.

CU0415, CU0715 and CU0920 have 3 years parts and labor.

Meridian dispensers, HID312, HID525, HID540 have three years parts, three years labor

and 5 years on the compressor and condenser (parts).

Prodigy Flakers, HID312, HID525, HID540, N0422, N0622, N0922, N1322, F0522, F0822,

F1222 and F1522 have three years parts, three years labor and 5 years on the compressor (parts).

· MAR industrial flakers had three years parts and labor plus 10 years parts on the evaporator drum and refrigerant seal kit

· All other products (small flakers and MDT dispensers) have two years parts, two years labor and 5 years on the compressor (parts).

Warranty Freight Policy

Distributors and Ice-Care agents refer to the current Warranty Policy Bulletin.

Freight for warranty parts shipped to Scotsman will only be covered if Scotsman made the request for the return. The name of the person requesting the return must be supplied to get credit. No other freight is covered.

May 2015, Page 7