Operation Manual
Smart-UPS® UPS
750/1000/1500/2200 VA Rack-mount 2U
120/2 30 VAC
3000 VA Rack-mount 2U
120/208/230 VAC
Contents
Overview.......................................................................... 1
Product Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Front panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Rear panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Operating Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
UPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Network Management Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Operation......................................................................... 4
Connect Equipment to the UPS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Rear Panel Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Display Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Using the display interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Standard menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Advanced menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Configuration................................................................... 7
UPS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Start-up Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
General Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Main Outlet Group and the Switched Outlet Group . . . . . . . . . . . . . 9
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Using the Main Outlet Group and the Switched O utl et Group . . . . 9
Customize the Main Outlet Group and the Switch ed Outl et Group 9
Network Management Card Settings . . . . . . . . . . . . . . . . . . . . . . . 10
Smart-UPS 750-3000 VA 120/208/230 Vac Rack-mount
i
Emergency Power Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
EPO Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Normally open contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Normally closed contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Troubleshooting............................................................12
Service and Support......................................................14
Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Transport the unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
APC Worldwide Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . 15
Smart-UPS Factory Warranty.......................................16
LIMITED WARRANTY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
ii
Smart-UPS 750-3000 VA 120/208/230 Vac Rack-mount
Overview
Product Description
The APC® by Schneider Electric Smart- UPS® 750-3000 VA 120/208/230 Vac Rack-mount is a high
performance uninterruptible power supply (UPS). It provides protection for electronic equipment from
utility power blackouts , br ownouts, sags, and surges; small utility fluctuations and large disturbances.
The UPS also provides batte ry backup power until ut ility power returns to safe levels or the ba tte ries are
fully discharg ed.
Safety
Read the Safety Guide included in the package before installing the UPS.
Inspect the UPS upon receipt. Notify the carrier and dealer if there is damage.
Recycle the packaging.
Product Overview
Front panel
Battery
Battery connector
*This will vary by model.
Display interface
Bezel
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1Smart-UPS 750-3000 VA 120/208/230 Vac Rack-mount
Rear panels
SmartSlot for opt io nal NMC accessory card
UPS input
Circuit break er/Overload protect ion
Controlled outlet group
Chassis ground connection screw (TVSS GND)
Outlets
EPO connector
USB port
RJ45 connector - ser ial UPS monitoring port
750/1000/1500 VA 120 V 3000 VA 120 V
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750/1000/1500 VA 230 V 3000 VA 208 V
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2200 VA 120 V 3000 VA 230 V
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su0624a
su0625a
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Smart-UPS 750-3000 VA 120/208/230 Vac Rack-mount2
Specifications
Operating Conditions
This unit is intended for indoor use only. Select a location sturdy enough to support the weight of the
UPS.
Do not operate the unit where there is excessive dust, or the temperature or humidity are outside the
specified limits.
Allow adequate space for proper ventilation.
Environmental Specifications
Environmental factors impact battery life. High temperatures, poor utility power, and frequent, short
duration discharge s will shorten battery life.
For additional specific ations, see the APC Web site at www.apc.com.
Operating 0° to 40° C (32° to 104° F)
Temperature
Maximum
Elevation
Humidity
Storage -15° to 45° C (5° to 113° F)
charge UPS battery every six months
Operating 3,000 m (10,000 ft)
Storage 15,000 m (50,000 ft)
0% to 95% relative humidity, non-condensing
Installation
UPS
For UPS installation in formation, see the Smart-UP S Quick-Start Guide that is included with
the UPS. The guide is also available on the enclosed CD and the APC Web site at
www.apc.com.
Network Management Card
For installation information, see the user manual provided with the Network Management
Card (NMC). The user manual is also available on the APC Web site at www.apc.com.
3Smart-UPS 750-3000 VA 120/208/230 Vac Rack-mount
Operation
Connect Equipment to the UPS
Note: The UPS will charge to 90% capacit y in the fir s t thr ee hours of normal operation. Do
not expect full battery runti me capability during this initial charge period.
1. Connect equipment to the outl ets on the re ar panel of the UPS. Do no t use e xte n sio n co rd s; pl ug
equipm ent direct l y into the UPS.
2. Connect the UPS to the building utility power. Connect the UPS to a two-p o le, three- w ire,
grounded source only.
3. Press the
equipment.
4. T o use the UPS as a master on/off switch, turn on all the equipment that is connected to the UPS.
ON/OFF button on the front panel of the UPS to apply power to the unit and all connected
See “UPS Settings” on page 7 for information on how to configur e the outlet groups.
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Rear Panel Features
Serial port: Connect to a computer to use power management software.
USB port: Connect to a computer to use power management software.
Ground Screw: C onnect the ground leads on transient voltage devices to the
chassis ground screw(s) , loc ated on the rear panel of the UPS.
Smart-UPS 750-3000 VA 120/208/230 Vac Rack-mount4
Display Interface
A
Overview
Online indicator
UPS Output On/Off button
On Battery indicator
Fault indicator
Replace Batte r y in d i ca to r
Display screen
UP and DOWN buttons
ENTER button
ESCAPE butto n
Using the display interface
Use the UP and DOWN buttons to scroll through the main menu options. Press ENTER to view the sub-
menus under each main menu option. Press ESCAPE to exit a sub-menu and return to a main menu.
PC By Schneider
Electric
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Standard menus
The Standard menus are the most commonly used menus for the UPS.
Menu General Functions
Status View basic information about the UPS:
• Operating mode
• Efficiency of the UPS
• Information about the load
• Battery capacity
• Estimated runtime
• Input and output voltage and frequency
• Information about the last tr ans fer to battery power
• Self-test results
• SmartSlot Card informati on
Configuration Configure the se ttings for the UPS:
• Language
• Local power quality: Good, Fair, Poor
• Choose Standard or Advanced menus
• U PS Test settings
• Reset to Factory Defaults
• Battery installation date
Test & Diags Use the T est & Diags menu to ha ve the UPS perform a
self-test.
5Smart-UPS 750-3000 VA 120/208/230 Vac Rack-mount
Menu General Functions
About Display information about this unit:
• Unit model number
• Serial number
• Battery information
•Model number
•Installation date
•Suggested battery replacement date
•UPS firmware version
Advanced menus
The Advanced menus provide additional options for the UPS and are available only if the display
interface is configured to use the Advanced menus.
Menu General Functions
Status View detailed information about the UPS:
• Energy meter
• Load current
• Status of the Switched Outlet Group
• Battery voltage
• Operation mode
• Efficiency
Configuration Configure advanced settings for the UPS:
• Main and Switched Outlet Group—delays and settings
• High and lower transfer points
• Sensitivity settings
• Date of last battery repl acement
• Output voltage
• Battery setting s
• Number of battery packs (not available on all models)
• Reset energy meter
• UPS test settings
Control Control the Main and Switched Outlet Group to turn on,
turn off, shutdown, or reboot.
Test & Diags Perform UPS test and diagnos tic functions such as use r
interface testing, battery tests, and battery calibration.
Log View the even t and error logs for information about any
changes to the UPS and any faults.
About View information about the unit:
• Hardw ar e v er si o n
• Software version
• NMC information (if applicable)
• Sm artSlot Card information (if applicable)
Smart-UPS 750-3000 VA 120/208/230 Vac Rack-mount6
Configuration
UPS Settings
Start-up Settings
Configure these settings at initial start-up, using the display interface or APC PowerChute® software.
Note: During start-up, use the display interface to configure these settings. If nothing is
selected, the unit will use the default settings.
Function Factory Default Options Description
Language English • English
• French*
•German*
• Spanish*
• Italian*
• Portuguese*
Local Power
Quality
Menu Type Standard Standard or
Good • Good
•Fair
• Poor
Advanced
The language for the display interface.
*Language options will vary by model.
Select the qua lity of input utility power.
• If Good is sele ct e d , the unit will go on batte r y
power more often to provide the cle ane st power
supply to the connected equi p ment.
• If Poor is selected, the UPS will tolerate more
fluctuati ons in p ower and wi ll g o on batt ery power
less often.
If unsure of the local power quality, select Good.
The advanced menus include all parameters. The
Standard me nus display a limited se t of me nus and
options.
General Settings
Configure these settings at any time, using the display interface or APC PowerChute® software.
Function Factory Default Options Description
High Transfer
Point
120 V:
127 Vac
208 V:
225 Vac
230 V:
253 Vac
• 127 V ac
• 130 V ac
• 133 V ac
• 136 V ac
• 225 V ac
• 229 V ac
• 233 V ac
• 237 V ac
• 253 V ac
• 257 V ac
• 261 V ac
• 265 V ac
To avoid unnecessary battery usage, set the
transfer point higher if the utility voltage is
chronically hig h and the conne cted e quipme nt
is known to work under this condition. The
POWER QUALITY setting will auto ma tically
change this setting.
Note: Use the Advanced Menus to configure
this setting.
7Smart-UPS 750-3000 VA 120/208/230 Vac Rack-mount
Function Factory Default Options Description
Low Transfer
Point
Nominal Output
Voltage
Transfer
Sensitivity
120 V:
106 Vac
• 97 V ac
• 100 V ac
• 103 V ac
Set the tr ansfer po i n t lo w er if the utili t y
voltage is chronically low and the connected
equipment can tolerate this condition.This
setting may also be adjusted using the power
quality set ting.
Note: Use the Advanced Menus to configure
this setting.
208 V:
182 Vac
230 V:
208 Vac
• 106 V ac
• 170 V ac
• 174 V ac
• 178 V ac
• 182 V ac
• 196 V ac
• 200 V ac
• 204 V ac
• 208 V ac
120 Vac N/A Set the nominal output voltage of the UPS on
230 Vac 208-252 Vac
battery. This is available on 230 V models
only.
High High, Reduced , Low Select the lev el of sensitivity to power events
that the UPS will tolerate.
• High: The UPS will go on battery power
more often to pr ovide the cl eanest power
supply to the conn ected equipment.
• Low: The UPS will tolerate more
fluctuatio ns in power and will go on battery
power less often.
If the connected l o ad is sensitive to power
disturbances , set the sensitivity to High.
Low Bat t e ry
Warning
Date of Last
120 sec Set the value in
seconds
The UPS wil l emit an audib l e al ar m w h en the
remaining runtim e has reached this level.
Date set at factory Reset this date when the battery modul e is replaced.
Battery
Replacement
Audible Alarm On On/Of f The UPS will mut e all au dibl e a la rms if t his is
set to Off or when the display buttons are
pressed.
Battery SelfTest Interval
Setting
On start-up and
every 14 days s ince
the la st test
•Never
• Start-up only
• Frequency of test
The interval at which the UPS will execute a
self-test.
(days)
Reset to Factory
No Yes/No Restore the UPS factory default settings.
Default
Smart-UPS 750-3000 VA 120/208/230 Vac Rack-mount8
Main Outlet Group and the Switched Outlet Group
Overview
The Main Outlet Group and the Switched Outlet Group c an be configured to independently turn off, turn
on, shut down, and reboot connected equipment. (These features are not available on the 750 VA tower
units.)
The Main Outlet Group and the Switched Outlet Group can be commanded to do the following:
• Turn off: Disconnect f rom power immedi ately and restart only with a manual command
• Turn on: Connect to power immediately
• Shutdown: Disconnect power in sequence, and automatica lly reapply power in sequence when
utility power becomes avai lable
• Reboot: Shut down and restart
In addition, the Main Outlet Group and the Switched Outle t Group can be configured to do the
following:
• Turn on or off in a specified sequence
• Automatically turn off or shut down when various conditions occur
Note: If the Main Outlet Group and the Switched Outlet Group are not configured, all of the
outlets on the unit will still provide battery back-up power.
Using the Main Outlet Group and the Switched Outlet Group
The Main Outlet Group functions as a master switch. It will turn on first when power is
applied, and shut off last when there is a power outage and battery run-time has been
exhausted.
The Main Outlet Group must be turned on for the Switched Outlet Group to turn on.
1. Connect critical equipment to the Main Outlet Gro up.
2. Connect peripheral equipment to the Switched Outlet Group.
– Nonessential equipment tha t s hould shut o f f qui ckly in the e vent of a power outage to cons erve
battery runtime can be added to a short power-off delay
– If equipment has dependent peripherals tha t must restart or shut down in a specific order, such
as an ethernet switch that must restart before a connected server, connect the devices to
separate groups
– Equipment that needs to reboot independently from other equipment should be added to a
separate group
3. Use the Configuration me nus to configure how the Switc hed Outlet Group will reac t in the event
of a power outage.
Customize the Main Outlet Group and the Switched Outlet Gr oup
Use the Control menus to change the Switched Outlet Group and the Main Outlet Group set tings.
9Smart-UPS 750-3000 VA 120/208/230 Vac Rack-mount
Function Factory Default O ptions Description
Name String
Outlet Group
UPS Name String UPS Outlets
Outlet Group 1
Edit these names using an external interface, such as the Network
Management Card Web interface.
Tur n On Delay 0 sec Set the value in
seconds
Turn Off Delay •0 sec (UPS
Outlets)
Set the value in
seconds
• 90 sec (Switched Outlet Groups)
Reboot Duration 8 sec Set the value in
seconds
Minimum Retur n
Time
Load Shed On
Battery
0 sec Set the value in
seconds
Disabled • Shutdown with
Delay
• Shutdown immediately
• Turn off immediately
• Turn off with delay
•Disabled
Load Shed Time
when On Battery
Load Shed On
Runtime
Disabled Set the value in
seconds
Disabled • Shutdown with
delay
• Shutdown immediately
• Turn off immediately
• Turn off with delay
•Disabled
Load Shed On
Runtime
Disabled Set the value in
seconds
Remaining
Load Shed on
Overload
Disabled • Disabled
•Enabled
The amount of time the UPS or Switched Outlet
Group will wait between receiving the command
to turn on and the actual startup.
The amount of time that the UPS or Switc hed
Outlet Grou p wi ll w ait between rec eiving the
command to turn off and the ac tual shut down.
The amount of time that the UPS or Switc hed
Outlet Group must remain off before it will
restart.
The amount of battery runtime that must be
available before the UPS or Switched Outlet
Group will turn on.
When the unit switches to battery power, the UPS
can disconnect power to the Switched Outlet
Group to save runtime.
Configure this delay time, use the
T
IME WHEN ON BATTERY setting.
LOAD SHED
The amount of time the outle ts will function on
battery power before they will turn off.
When the battery runtime falls below the
specified value, the Switched Outlet Group wil l
turn off.
Configure this time using the
R
UNTIME REMAINING setting.
LOAD SHED
When th e re mainin g ru nt ime reaches this level,
the Switched Outlet Group will turn off.
In the event of an overload (greater than 100%
output), the Switched Outlet Group will
immediately turn off to conserve power for
critical loads. Th e Switched Outlet Group will
only turn on again with a manual comma nd.
Network Management Card Settings
These settings are available only on units that have a Network Management Card (NMC) and are set in
the factory. These settings can only be modified using an external interface, like the NMC web interf ace.
• NMC IP Address Mode
• NMC IP Address
• NMC Subnet Mask
• NMC Default Gateway
Smart-UPS 750-3000 VA 120/208/230 Vac Rack-mount10
Emergency Power Off
EPO Overview
The Emergency Power Off (EPO) opt ion is a safety feature that will immediately disconnect all
connected equipment from utili ty power. The UPS will immediately shut down and will not switch to
battery power.
The UPS must be manually restart ed to reapply powe r to connecte d equipm ent. Press
ON/OFF on the front
panel of the unit.
Normally open contacts
1. If the EPO switch or relay contacts are normally open, insert the wires
from the switch or contacts at pins 1 and 2 of the EPO terminal block.
Use 16-28 A WG wire.
2. Secure the wires by tightening the screws.
If the contacts are closed, the UPS will turn OFF and power will be removed from the load.
Normally closed contacts
1. If the EPO switch or relay contacts a re normally close d, insert the wires
from the switch or contacts at pins 2 and 3 of the EPO terminal block.
Use 16-28 A WG wire.
2. Insert a wire jumper between pins 1 and 2. Secure the wires by
tightening the three screws at positions 1, 2, and 3.
If the contacts are opened, the UPS will turn OFF and power will be removed from the load.
Note: The power for oper a ting the EPO circuit is sourced from pin 1. This is an isolated 24 V which can
source only a few milliamperes.
gen0887a
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If the normally closed (NC) EPO configur ation is use d, the EPO switch or rel ay should be rated for "dry"
circuit applications, the rating should be for low voltage and low current applications. This normally
implies the contacts are gold-plated.
Adhere to all national and local elect rical codes when wiring the EPO. Wiring must be performed
by a qualified electrician.
The EPO interface is a Safety Extra Low Voltage (SELV) circuit. Connect the EPO inter f ace only to
other SELV circuits. The EPO interface monitors circuits that have no determined voltage potential.
SELV circuits are controlled by a switch or relay properly isolated from utility power. To avoid damage
to the UPS, do not connect the EPO interface to any circuit othe r than a SELV circuit.
Use one of the following cable types to connect the UPS to the EPO switch.
• CL2: Class 2 cable for general use.
• CL2P: Plenum cable for use in ducts, plenums, and other spaces used for environmental air.
• CL2R: Riser cable for use in a vertical run in a floor-to-floor shaft.
• CLEX: Limited use cable for use in dwellings and for use in raceways.
• Installation in Canada: Use only CSA certified, type ELC, (extra-low voltage control cable).
• Installation in countries other tha n Canada and the USA: Use stand ard low-voltage cable in
accordance with national and local regulations.
11Smart-UPS 750-3000 VA 120/208/230 Vac Rack-mount
Troubleshooting
Problem and Possible Cause Solution
The UPS will not turn on or there is no output
The unit has not been turned on. Press the ON button once to turn on the UPS.
The UPS is not connected to utility
power.
The input circuit breaker has trippe d. Reduce the load to the UPS, disconnect nones sential equipment and reset the
The unit shows very low or no input
utility voltage.
The battery conne ctor plug is not se curely
connected.
There is an internal UPS fault. Do not attempt to use the UPS. Unplug the UPS and have it serviced
Ensure that the power cable is securely connected to the unit and to the utility
power supply.
circuit breaker.
Check the AC power supply to the UPS by plugging in a table lamp. If the
light is very dim, check the utility voltage.
Ensure that all battery connections are secure.
immediately.
The UPS is operating on battery, while connected to input utility power
The input circuit breaker has trippe d. Reduce the load to the UPS, disconnect nones sential equipment and reset the
circuit breaker.
There is very high, very low, or distorted
input line voltage.
Move the UPS t o a dif f eren t ou tle t o n a dif fer ent circ uit . Test the input volt age
with the utility voltage displ ay. If acceptable to the connected equipment,
reduce the UPS sensitivity.
UPS is emittin g an a udi b le beep in g sound
The UPS is in normal operation. None. The UPS is protecting the connected equipment.
UPS does not provi d e ex pec ted backup tim e
The UPS battery is weak due to a recent
outage or is near the end of its service
life.
The UPS is overloaded. Check the UP S load display. Unplug unnecessary equ ipm ent, such as printers.
Charge the battery. Batteries require recharging after exte nded outages and
wear out faster when put into service often or when operated at elevated
temperatures. If the battery is near the end of its service life, consider
replacing the battery even if the repl ac e battery indicator is not yet
illuminated.
Display interface indi cators flash sequentially
The UPS has been shut down remotely
through software or an optional ac cessory
card.
None. The UPS will restart automatically when utility power returns.
The Fault indicator is lit and the UPS displays a fault message and emits a constant beeping sound
Intern al UPS fa u lt . Do not at tempt to use the UP S. Turn the UP S off and have it s er v ic ed
immediately.
All indicators ar e illuminated and the UPS is plugged into a wall outlet
The UPS has shut down and the batte r y
has discharged from an extended outage.
None. The UPS will return to normal operation when the power is restored
and the batte r y has a su fficient cha rge.
Smart-UPS 750-3000 VA 120/208/230 Vac Rack-mount12
Problem and Possible Cause Solution
The replace batte ry in dica to r is illuminated
The battery has a weak charge. Allow th e batte ry to rech arge for at least four hours. The n, perfo rm a self-tes t.
If the problem persists after recharging, replace th e bat tery.
The replacement ba ttery is not properly
connected.
Ensure that the battery connector is securely connected.
The display interface has a Site Wir ing Fault message
Wiring faults detected include missing
ground, hot-neutral, polarity reversal,
and overloaded neutral circuit.
If the UPS indica tes a sit e wiring faul t, have a qualif ied electr icia n inspe ct the
building wiring. (Applicable for 120 V units only.)
13Smart-UPS 750-3000 VA 120/208/230 Vac Rack-mount
Service and Support
Service
If the unit requires service, do not return it to the dealer. Follow these steps:
1. Review the Troubleshooting section of the manual to eliminate common problems .
2. If the problem persists, contact APC Customer Support through the APC Web site,
www.apc.com.
a. Note the model number and serial number and the date of purchase . The model and serial
numbers are located on the rear panel of the unit and are availabl e through the LCD display
on select models.
b. Call APC Customer Support and a technician will attempt to solve the problem over the
phone. If this is not possible, the technician will issue a Returned Materia l Author ization
Number (RMA#).
c. If the unit is under warranty, the repairs are free.
d. Service procedures and returns may vary internationally. Refer to the APC Web site for
country specific ins tructions.
3. Pack the unit in its original packaging. If this is not available, refer to www.apc.com to obtain a
new set.
a. Pack the unit properly to avoid damage in transit. Never use foam beads for packaging.
Damage sustained in transit is not covered under warranty.
b. For the UPS, always DISCONNECT THE BATTERY before shipping in compliance
with U.S. Department of Transportation (DOT) and IATA regulations. The battery
may remain in the unit.
c. Internal batterie s may remain c onnected in the XLBP during shipment, (if applicable, not
all units have XLBPs).
4. Write the RMA# provided by Customer Support on the outside of the package.
5. Return the unit by insured, pre-paid carrier to the address provided by Customer Support.
Transport the unit
1. Shut down and disconnect all connected equipment.
2. Disconnect the unit from utility powe r.
3. Disconnect all internal and exter nal batteries (if applicable ).
4. Follow the shipping instructi ons outlined in the Service section of this manual.
Smart-UPS 750-3000 VA 120/208/230 Vac Rack-mount14
APC Worldwide Customer Support
Customer support for this or any othe r APC product is available at no charge in any of the following ways:
• Visi t the APC Web site to acce ss documents in the APC Knowledge Base and to submit custom er support
requests.
– www.apc.com (Corporate Headquarters)
Connect to localized APC Web sites for specific countries, each of which provides customer support
information.
– www.apc.com/support/
Global support searchi ng APC Knowledge Base and using e-support.
• Contact the
– Local, country-specific centers: go to www.apc.com/support/contact for contact information.
For information on how to obtain local customer support, contact the APC representative or other distributors
from whom you purchased your APC product.
APC Customer Support Cente r by telephone or e-mail.
15Smart-UPS 750-3000 VA 120/208/230 Vac Rack-mount
Smart-UPS Factory Warranty
LIMITED WARRANTY
American Pow er Convers ion (APC) warrants its Smart-UP S (Products) to be free from defects in materials and workmanship
for a perio d of three (3) years, excluding the batteries, wh ich are warranted for two (2) years fro m date of purchase. APC's
obligation under thi s w arranty i s limited to repairing or replacing, at its own sole option, any such defective products. Repair or
replacement of a defective Product or part thereof does not extend the original warranty period.
This warranty applies only to the ori ginal purchaser who must have proper ly regist ered the Product within 10 days of purchase.
Products ma y be registered online at wa rranty.apc. com.
APC shall not be liable under this warranty if its testing and examination disclose that the alleged defect in the Product does not
exist or that it was caused by end user's or any t hird person's misuse, negligence, improper installation, testing, opera tion or use
of the Product cont rary to APC's rec ommend at ions or spec ific atio ns. Furth er, APC shal l not be liabl e fo r defec ts resul ti ng from :
1) unauthorized attempts to repair or modify the Product, 2) incorrect or inadequate ele ctrical voltage or connect ion, 3)
inappropriate on- site operation conditions, 4) Acts of God, 5 ) exposure to the elemen ts, or 6) theft. In no event shall APC h ave
any liabi lity under this warranty for any P roduct wher e the serial number has be en altered, defaced, or removed.
EXCEPT AS SET FORTH ABOVE , THERE ARE NO W ARRANTI ES, EXPRESS OR IMPLIED, BY OPERATION OF LAW
OR OTHERWISE, APPLCIABL E TO PRODUCTS SOLD, SERVICED OR FURNISHED UNDER THIS AGREEMENT OR
IN CONNECTION HEREWITH.
APC DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, SA TISFACTION AND FITNESS FOR A
P ARTICULAR PURPOSE.
APC EXPRESS WARRANTIES WILL NOT BE ENLARGED, DIMINISHED, OR AFFECTED BY AND NO OBLIGATION
OR LIABILITY WILL ARISE OUT OF, APC's RENDERING OF TECHNICAL OR OTHER ADVICE OR SERVICE IN
CONNECTION WITH THE PRODUCTS.
THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES
AND REMEDIES. THE WARRANTIES SET FORTH ABOVE CONSTITUTE APC'S SOLE LIABILITY AND
PURCHASER'S EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH WARRANTIES. APC'S WARRANTIES RUN
ONLY TO ORIGINAL PURCHASER AND ARE NOT EXTENDED TO ANY THIRD PARTIES.
IN NO EVENT SHALL APC, ITS OFFICERS, DIRECTORS, AFFILIATES OR EMPLOYEES BE LIABLE FOR ANY
FORM OF INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, ARISING OUT OF THE USE,
SERVICE OR INSTALLATION, OF THE PRODUCTS, WHETHER SUCH DAMAGES ARISE IN CONTRACT OR TORT ,
IRRESPECTIVE OF FAULT, NEGLIGENCE OR STRICT LIABILITY OR WHETHER APC HAS BEEN ADVISED IN
ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES. SPECIFICALLY, APC IS NOT LIABLE FOR ANY COSTS,
SUCH AS LOST PROFITS OR REVENUE (WHETHER DIRECT OR INDIRECT), LOSS OF EQUIPMENT, LOSS OF USE
OF EQUIPMENT, LOSS OF SOFTWARE, LOSS OF DATA, COSTS OF SUBSTITUANTS, CLAIMS BY THIRD PARTIES,
OR OTHERWISE.
NO SALESMAN, EMPLOYEE OR AGENT OF APC IS AUTHORIZED TO ADD TO OR VARY THE TERMS OF THIS
WARRANTY.
NOTHING IN THIS LIMITED WARRANTY SHALL SEEK TO EXCLUDE OR LIMIT APC'S LIABILITY FOR DEATH
OR PERSONAL INJURY RESULTING FROM ITS NEGLIGENCE OR ITS FRAUDULENT MISREPRESENTATION OR
TO THE EXTENT THAT IT CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW.
To obtain service under warranty you must obtain a Returned Material Authorization (RMA) number from customer support.
Customers with warranty claims issue s m ay access the APC w orldwide customer support network thr ough the APC Web sit e:
support.apc.com. Select your cou ntry from the country selection pull- dow n menu. Open the Support tab at t he top of the web
page to obtain contact in formation for customer support in your region. Products must be returned with transport ation charges
prepaid and must be accompanied by a brief description of the problem encountered and proof of date and place of purchase.
© 2010 APC by Schneider Electric. APC, the APC logo are owned by Schneider Electric Indu st ries S.A.S.,
American Power Conver sion Co rporatio n, o r their a f filiat ed compan ies. All other tra dema rks are prope rt y of
their respec ti v e o w ners.
06/2010990-3858
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