Schneider Drayton Wiser Service Manual
The easier, smarter
heating system
Multi-zone heating made easy
User guide
Set-up and control
Getting to know the Wiser system
Smart heating for your home
Wiser is designed to be simple to install and simple to use from Wiser Heat app to thermostat.
The Wiser Heating System (heating system or simply “system”) can be personalised to suit your
home and requirements to maximise comfort and energy savings.
Start with a Wiser Room Thermostat (room thermostat) and then build your system by adding Wiser
Radiator Thermostats (radiator thermostats) and Wiser Plugs (smart plugs) to individual rooms.
Three Wiser kits designed to get you started:
• Wiser Thermostat Kit 1 – for combi boilers
• Wiser Thermostat Kit 2 – for conventional boilers with a separate hot water cylinder
• Wiser Thermostat Kit 3 – for large properties with dual heating circuits
Choose one of two kits which include two radiator thermostats if you want to control the heating in
each room individually:
• Multi-zone Kit 1 – for combi boilers
• Multi-zone Kit 2 – for conventional boilers with a separate hot water cylinder
Wiser system
Top features
• Easy to install
• Wireless room thermostat can be
positioned anywhere in the room
• Up to 16 heating zones with hot water
• Auto Mode / Manual Mode / Away Mode
• Daily schedules with ‘copy day’ function
• Eight ON/OFF periods per day
• Quick boost function
• Automatic frost protection
• OpenTherm
• Automatic software upgrades
User guide
This guide provides an overview of the
Wiser system, guides you through the set-up
process and offers information about Wiser
products.
Installation guide
To ensure correct and safe installation,
always refer to the installation guide.
®
Technology
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Three key steps to success
Three steps are required to allow you to set-up and control your heating
system from wherever you are.
Wiser system
The Wiser Heat Hub
R
(Heat Hub
R
) should be installed by a qualied
electrician or heating engineer before these steps are performed. Have on
hand your heating devices (room thermostats and radiator thermostats) and
your smart plugs.
Connect your mobile device to the Heat Hub
R
Download the Wiser Heat app onto your mobile device. Run it and follow its
step-by-step directions to connect your mobile device to the Heat HubR. Have
a look at Connect your mobile device -> page 8.
Join devices to the Heat Hub
R
With your mobile device connected to the Heat HubR, add heating devices to
the heating system and dene the rooms in which they are or will be located.
If you are a professional installer, upon completing this step, you can hand
over the system to your customer for the last step, connection to the internet.
Have a look at Join devices to the Heat Hub -> page 9.
Connect it all to the internet
Once all the heating devices have been joined to the heating system and
their location identied, you will be prompted to leave Join Mode and create
and register an account. This will allow you to control your heating and hot
water from anywhere in the world through the cloud. Have a look at Connect
it all to the internet -> page 14.
Note that with the account registration, you will be prompted for your email
and residential address. The residential address is required for features such
as Eco Mode to work correctly.
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I need to know how to ...
Wiser system
Wiser System .........................................1
Getting to know the Wiser system .........................2
Three key steps to success ..............................3
I need to know how to ... ................................4
Set up a system .......................................6
Connect the Heat Hub
Step 1: Download the Wiser Heat app....................7
Step 2: Connect your mobile device ....................8
Step 3: Join devices to the Heat HubR ..................9
Add a Room Thermostat............................10
Add a radiator Thermostat...........................11
Add a smart plug..................................12
Select a channel of a 3-channel Heat HubR ............13
Do you have an OpenTherm® boiler? .................13
Gas, oil or electric? ................................13
Connect it all to the internet .............................14
Step 4: Join the Heat HubR to your home Wi-Fi ...........14
Account registration .................................15
Control your heating ..................................16
Open and start .......................................17
First access - Good to know . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Home view and what it displays........................18
Room view and what it displays........................19
Operate ............................................20
Set the room temperature ............................20
Boost the room temperature ..........................21
Boost All room temperatures ..........................22
Cancel All overides..................................23
Away mode .......................................24
Controlling hot water ................................25
Boost hot water ....................................26
R
.................................7
Two ways to access the schedule ......................27
How to edit the schedules ............................28
How to add new rooms and devices ....................29
What can I do in settings? ............................30
Room Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Device Details .....................................32
What can I do in account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Insight Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Insight Summary Continued . . . . . .. . . . . . . . . . . . . . . . . . . . . 35
Heat Report .......................................36
Heat Report (cont) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Heat Report (cont) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Wiser Room Thermostat ...............................39
Operate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Getting to know the room thermostat . . . . . . . . . . . . . . . . . . . .40
Set a room temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Replace the batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Wake up the Room thermostat . . . . . . . . . . . . . . . . . . . . . . . .42
Reset the Room thermostat . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Heat HubR One Channel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Heat HubR, 2 Channel Heat HubR, 3 Channel Heat HubR . . 43
Getting to know the Heat HubR . . . . . . . . . . . . . . . . . . . . . . . 44
Reset the Heat HubR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
What do the buttons do? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Wiser Radiator Thermostat .............................45
Operate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Getting to know the radiator thermostat . . . . . . . . . . . . . . . . . 46
How to boost the room temperature . . . . . . . . . . . . . . . . . . . . 47
Replace the batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Reset the radiator thermostat . . . . . . . . . . . . . . . . . . . . . . . . . 47
Install a valve adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Wiser Radiator Thermostat
Wiser Room Thermostat
Wiser Plug
Wiser Heat Hub
R
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I need to know how to ...
Wiser system
Wiser Plug ..........
Operate ............................................49
Getting to know the smart plug ........................49
Scheduling the smart plug . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Installing your Wiser Multi-zone Kit
More on Installation ..........
Installing your Wiser Multi-zone Kit (cont.). ...............52
Eco Mode. ........................................53
Eco Mode (cont). ...................................54
Comfort Mode .....................................54
Comfort Mode (cont) ................................56
Moving the room thermostat ..........................57
How to change the Wi-Fi network ......................57
How to connect OpenTherm ..........................58
Removing devices and factory reset ....................59
LED behaviour radiator thermostat .....................60
LED behaviour radiator thermostat .....................61
LED behaviour of the Heat HubR .......................62
Amazon Alexa .....................................63
Google Assistant ...................................65
IFTTT ...........................................65
Cyber Security and Customer Service. .................. 66
.................................48
.................50
....
.........................52
Wiser Radiator Thermostat
Wiser Room Thermostat
Wiser Plug
Wiser Heat Hub
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R
Set up a system
Please Note
Screens shown in this
guide may vary from those
displayed in different
Wiser Heat app versions
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Connect the Heat HubR
Step 1: Download the Wiser Heat
app
Download the Wiser Heat app for your mobile
device from the App Store® or
Google PlayTM.
Search for Wiser Heat
Download the Wiser Heat app
Your Heat HubR must be installed by a
qualied electrician or heating engineer
according to the Installation Guide.
Upon successful installation of the Heat
R
Hub
the Set-up LED will show a solid
green light.
Now you must establish and congure a new
system. Start by connecting your mobile device
with the Heat Hub
Open the Wiser Heat app
Tap Set-up / Create Account
R
.
Set up a system
Wiser Heat app
The Wiser Heat app guides you through the
whole set-up process. This guide can also
provide information about specic steps.
System requirements
The Wiser Heat app is available for Apple®
iOS and Android™ mobile devices. Due
to the large number of mobile devices
available on the market, compatibility cannot
be guaranteed with every model. The mobile
device must full the following minimum
technical requirements:
Android™ Version 4.2 or higher
Apple® iOS 9 or higher
The Wiser Heat app for tablets will be
available at a later date.
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Connect the Heat Hub
R
Step 2: Connect your mobile
R
device to the Heat Hub
The following instructions show you how to
connect your mobile device to the Heat HubR
via a temporary Wi-Fi network set-up by the
Heat HubR.
First select the Heat Hub
Do the following to activate set-up Mode:
Press the Set-up button.
Heating
Setup
Return to the Wiser Heat app
Tap Next
Hot Water
R
you wish to set up.
The LED will
ash green
when Set-up
Mode is active.
iOS Android
Open the Wi-Fi settings on your mobile
device (for Android users the Wiser Heat
app will take you to the Wi-Fi settings
automatically
Select the network called
WiserHeat XX_XXXXXX and connect to it
Switch back to the Wiser Heat app (not
necessary for Android users)
Tap Next
The mobile device and the Heat Hub
connected.
R
are now
Set up a system
R
Heat Hub
The Heat HubR Set-up Mode stays active for
15 minutes. After 15 minutes of no activity,
the Heat HubR goes back to the normal
operating mode.
If you are still setting up your system when
this happens, go through the set-up steps
again. You can activate the Heat Hub
up Mode at any time.
Do you need to change your Wi-Fi
network? Do you have a new broadband
provider? Have a look here: How to change
the Wi-Fi network -> page 57
Navigate to the Wi-Fi settings
In most cases, you will nd the Wi-Fi
settings as a sub-menu in the settings of
your mobile device
Apple® Android™
Set-up Mode
.
Wiser HeatXX_XXXXXX
Secured
guest
Open
R
Set-
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Join devices to the Heat HubR
Step 3: Join devices to the Heat
HubR
The following instructions show you how to
join devices to the Heat Hub
up your heating system. Do this by adding
room thermostats and radiator thermostats,
assigning them to rooms, and adding smart
plugs.
To start joining from the screen below,
tap Continue (or Next)
R
in order to set
Choose your boiler
type and fuel type
then tap Next
Tap ON the device
you wish to add
Follow the on-screen
instructions
Set up a system
Have a look at:
• Add a room thermostat
-> page 10 and
follow the on-screen
instructions
• Add a radiator
thermostat -> page 11
and follow the on-screen
instructions,
• and Add a smart plug ->
page 12 and follow the
on-screen instructions
Not sure where to place the radiator
thermostats? Have a look here: Installing
your Wiser Multi-zone Kit -> page 51..
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Join devices to the Heat HubR
Add a Room Thermostat
The room thermostat must be joined to the Heat
HubR as follows:
Insert the batteries and join the network
Insert the batteries into the room
thermostat.
Ensure the batteries are correctly
orientated. The polarity (+ and -)
is indicated on the device and the
batteries.
No network found? The Heat HubR has
timed out
If the Heat Hub
(the Setup LED shows a solid green), repeat
the set-up step.
No network found? The Heat HubR is still in
Set-up Mode
If the Heat Hub
Setup LED is ashing green), then the room
thermostat is too far away from the Heat HubR.
Close the battery compartments.
In this case, choose another location for the
room thermostat or install a smart plug as a RF
signal range extender. Have a look at: Getting
to know the smart plug -> page 49
R
Set-up Mode has timed out
R
is still in Set-up Mode (the
Set up a system
Place/Mount the Room Thermostat
The Wiser Heat app assigns this room
thermostat to the named room.
Place this room thermostat in the room, either
on the wall or on the provided desk stand.
Do you want to move the room
thermostat to another room?
Have a look here: Moving the
room thermostats ->page 57
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Join devices to the Heat HubR
Add a Radiator Thermostat
The radiator thermostat must be joined to the
Heat HubR as follows:
Insert the batteries and join the network
Insert the batteries in the radiator
thermostat.
Ensure the batteries are correctly
orientated. The polarity (+ and -) is
indicated on the device and the batteries.
The device is ready for joining when:
••left/right LEDs ash red/blue
central LED shows a solid orange
Twist and hold the cap in the + direction
until the central LED ashes green.
Install the Radiator Thermostat
The radiator thermostat comes with two valve
adapters:
• Valves with a M30x1.5 threaded connection
• Danfoss RA valves
Install the radiator thermostat on the
radiator using a valve adapter.
Twist the cap in the – direction and hold for
2 seconds until the blue LED lights up.
Note: The radiator thermostat now calibrates
the radiator valve. If you forget this step, the
radiator thermostat will automatically calibrate
the radiator valve after 5 minutes. Calibration
takes only a few seconds.
R
No network found? The Heat Hub
timed out
If the Heat Hub
out (the Setup LED shows a solid green),
repeat the set-up step.
No network found? The Heat HubR is
still in Set-up Mode
If the Heat Hub
(the Setup LED is ashing green), then
the radiator thermostat is too far away
from the Heat HubR. In this case, install
a smart plug as an RF signal range
extender. Have a look at: Getting to know
the smart plug -> page 49 For other
options, contact Drayton Customer
Service.
Valve adapter
The two included valve adapters work with
the vast majority of radiator valves.
If however, neither work with your radiator
valves, consult the Valve Adapter Guide on
the Drayton website. After reviewing this
guide, if you still need assistance please
contact Customer Services at the number
indicated on the last page of this guide.
Installation guide
To ensure correct and safe installation,
always refer to the installation guide.
R
Set-up Mode has timed
R
is still in Set-up Mode
has
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Join devices to the Heat HubR
Set up a system
Add a Wiser Plug
Please note that a smart plug is not assigned
to any particular room and will work in any wall
socket it is plugged into.
WARNING
Ensure that the appliance being controlled
does not exceed the capacity of the smart
plug. Refer to the information on the
back of the smart plug and the printed
documentation supplied with it.
Insert the smart plug into the wall socket
where it is to be used.
The device LED will ash blue three times
indicating the device has not yet joined the
Heat HubR.
Press and hold the ON/OFF button for two
seconds until the LED ashes blue.
No network found? The Heat HubR
has timed out
If the Heat Hub
timed out (the Setup LED shows a
solid green), repeat the set-up step.
No network found? The Heat HubR
is still in Set-up Mode
If the Heat Hub
Mode (the Setup LED is ashing
green), then the smart plug is too
far away from the Heat HubR. In this
case, choose another location for the
smart plug.Have a look at: Getting to
know the smart plug -> page 49 For
other options, contact Drayton
Customer Service.
R
Set-up Mode has
R
is still in Set-up
When prompted by the Wiser Heat app,
enter a descriptive name for the smart plug
such as “Table lamp”.
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Join devices to the Heat HubR
Set up a system
Select a channel of a threechannel Heat HubR
If you are using a Heat HubR Three Channel,
you must assign the room thermostats to the
appropriate channels. Channel one and three
are used for the heating circuits. Channel two is
used for the hot water circuit.
To ensure the system works correctly, you must
know which rooms are on which heating circuit.
Ask your installer if you are unsure of this
information.
Do you have an OpenTherm®
boiler?
You must rst adapt or rewire the OpenTherm
installation to the Heat HubR for Wiser to detect
the OpenTherm connection.
For further information and help for installation,
have
a look here: How to connect Open Therm
-> page 58
Gas, oil or electric?
To control your room temperature properly, it is
necessary to know if the heating system is gas,
oil or electric. If you are uncertain, keep the
default settings. You can change this parameter
later in Settings.
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Connect it all to the internet
R
Step 4: Join the Heat Hub
home Wi-Fi
This step connects the Heat HubR to your home
Wi-Fi network so the heating system can be
controlled from any mobile device over the
internet.
Note: All information entered on the following
screens is required to enable remote control
from your mobile device.
Select your home Wi-Fi network and enter
the password.
Tap Join.
If your Wi-Fi network is not displayed:
Tap Can’t see your network?
Type your network-related information on
the displayed screen.
Tap Join
to your
Set up a system
Change the home Wi-Fi
If you change broadband providers, you
can switch to another Wi-Fi network
at any time. When the Wiser system
detects an existing connection, you are
asked if you want to change the Wi-Fi
network.
Have a look here: How to change the
Wi-Fi network -> page 57
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Join devices to the Heat HubR
Connecting it all to the internet
Account registration
To be able to control your Wiser system via the
internet and take advantage of the Wiser
features you will need to create an account and
links this with your Wiser system.
Set up a system
Enter your home details
Enter the address where the Wiser system is
installed. This is important to enable smart
features like Eco mode, Heat Report and
Insight, which use weather information based
on this location.
Create your account
Enter your name, email, address and a
password. Your password must contain at least:
• Eight characters
• One upper case letter, and
• One number
To create your account you will also need to
accept the Terms & Conditions which can be
accessed from the link provided.
Activate your account
Once you've completed these steps you'll be sent
an email with an account verification link to click.
No email received?
if you don't see the email in your inbox, check the
email address on the App to make sure this is
correct - you can update it if needed directly from
this page.
If the email is correct, check the junk folder. If the
email fails to appear select the re-send button to
try this again.
Linking it all together
Once you've entered all the details the
account is linked to your Wiser system
through a process called 'Pairing'. This
enables you to control your system remotely
and take advantage of other internet based
features, as well as allowing it to link to your
Amazon Alexa or Google Assistant account.
Pairing not working?
Pairing will only work while you are connected
to the same WiFi network as your Wiser
system. If you're having trouble with this step,
connect to your home WiFi and login to the
App - this will then direct you through the rest
of the process.
More than one mobile device?
To control your heating system from
additional mobile devices, download and
install the Wiser Heat App and log in using
the same email address and password.
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I need to know how to ...
Control your heating
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Open and start
First access - Good to know
Customise your set-up with the Wiser Heat
app so you can:
• Change the set-point temperatures
• Set the schedules
• Boost a room temperature and more
Open the Wiser Heat app
Set up an account as described on page 15
or tap Already have an account
Enter your email address and password
Tap Login
Auto Mode, Manual Mode and Away Mode
The heating system and hot water can run in
three different modes.
Auto Mode: The heating system is
fully controlled and triggered by your
schedule. Once the schedule is set, Auto
Mode will manage your system daily. You
can create or modify new events at any
time. When you access the Wiser Heat
app for the rst time, Auto Mode is active
by default.
Manual Mode: Switch to Manual Mode
to control your heating system manually
over a period of time (e.g. during a party).
During this time, only manual changes
will be accepted and the schedule will be
ignored. You can return to Auto Mode at
any time.
Away Mode: When active, all rooms fall
back to the Away temperature (default
16°C). If you have a two or three channel
Heat HubR, the hot water will be turned
OFF. Away Mode overrides Auto and
Manual Modes, however for Manual
Mode the set-point temperature will only
go to the Away temperature if it is higher
than the Manually set temperature.
When Away Mode is active, it is still
possible to manually change the set-point
temperature and boost individual rooms.
It is also possible to boost or manually
turn the hot water ON.
Control your heating
The defaults
When you access the Wiser Heat app for
the rst time, it is running in Auto Mode, and
all scheduled events are pre-programmed for
every room. If you want to make changes to
the default schedule, change the times and/
or temperatures so that the schedule ts
accordingly.
Monday – Friday Saturday – Sunday
Time Temp Time Temp
6:30 am 20.0°C 7:00 am 20.0°C
8:30 am 16.0°C 9:00 am 18.0°C
4:30 pm 21.0°C 4:00 pm 21.0°C
10:30 pm Off* 11:00 pm Off*
Pre-programmed schedule * Only frost protection is active
Do you want to change the schedule? Have a
look at: Two ways to access the schedule ->
page 27
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Open and start
Control your heating
Home view and what it displays
Overview of rooms, set-point temperatures and
heating status.
Meaning of the colours:
Red Warm 21.5 – 30 °C
Orange Comfort 17.5 – 21 °C
Yellow Cool 5 – 17 °C
Grey Heating Off
Settings
Account
Current room temperature
Tap anywhere in this area to switch to the
related Room view. In the Room view,
you can change the room schedule or
boost the room temperature, etc.
Status of hot water
Tap here to pull up smart plug menu
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Open and start
Control your heating
Room view and what it displays
Go back to previous screen
(only on iOS devices)
Room/Area to control.
Swipe to the left/right to switch between rooms.
Current room temperature
Tap to open the boost menu.
With the boost feature you can temporarily
increase the room temperature by 2°C. Choose
between 30 minutes, 1 hour, 2 hours or 3 hours.
Boost can be stopped at any time by tapping
the time icon again.
Boost
Boost = OFF
OFF
Boost = ON
Current set-point temperature
Go to Home screen
If the room temperature is lower than the
desired set-point temperature, the heating
is ON.
Depending on the room temperature and
the heating status, the circle line will change
its colour.
Meaning of the colours:
Red Warm 21.5 – 30 °C
Orange Comfort 17.5 – 21 °C
Yellow Cool 5 – 17°C
Grey Heating Off
Tap to open the schedule or to toggle between
Auto and Manual Mode.
Heating = Auto Mode
Heating = Manual Mode
Note: As long as Away Mode is active,
you cannot select Auto or Manual Mode.
Tap on the X to go back to the Home
view to de-activate Away Mode.
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Operate
Set the room temperature
Select the room in which you want to set
a new room temperature.
What will happen if your system is in:
Control your heating
• Edit your schedule
• Switch to Manual Mode
Auto Mode
The new set-point will continue to be active
until the next scheduled event.
Manual Mode
Any set-point changes made with the slider
will continue to be active until the next time
the slider is used.
Away Mode
The new set-point will continue to be
active until Away Mode
Afterwards it goes back to its Auto or Manual
status depending on which one was active
when Away Mode was activated.
is deactivated.
• Edit your schedule
• Switch to Auto Mode
Slide to the left/right to manually increase/
decrease the current set-point temperature.
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