Page 1
Title Page
Reflex USB
Reader Installation Guide
1
2
Page 2
Copyrights and Trademarks
Trademarks
Schlumberger, Cryptoflex, Cyberflex, Cyberflex Access, and e-gate are
trademarks or registered trademarks of Schlumberger.
Microsoft, Windows, and Windows NT are registered trademarks of Microsoft
Corporation. Other company, product, and service names may be trademarks
or service marks of others.
Document Date
C300477_rev2 November 2003
Copyright 2001-2003 by Schlumberger
All rights reserved.
You will find the Reader Driver License Agreement (License.txt) in the
following directory: \Program Files\Schlumberger\Smart Cards and
Terminals\Smart Card Readers\Reflex USB\Docs.
The Reader Driver License Agreement is also available from the Reflex Reader
Technical Support website: http://www.reflexreaders.com/Support/
support.html
Your feedback about this manual is welcome! Comments, questions, and
suggestions about any part of the Cyberflex® Access™ documentation library
can be posted to the Docs & Samples Conference of the User Discussion
Forums:
www.flexforum.com/cgi-bin/dcforum/dcboard.cgi.
ii Reflex USB Reader Installation Guide
Page 3
Table of Contents
1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
2 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Installation Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Unsigned Driver Warning Messages . . . . . . . . . . . . . . . . . . . . . 4
Contents
Installing on Windows 98 or Windows Me . . . . . . . . . . . . . . . . . . . 5
Updating on Windows 98 or Windows Me . . . . . . . . . . . . . . . . 6
Installing or Updating on Windows 2000 or Windows XP. . . . . . . 8
3 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
iii
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Introduction
1
The SchlumbergerSema Reflex USB
smart card reader is designed to
install easily and quickly into an
existing PC network infrastructure.
The Reflex USB smart card reader
supports the Cyberflex Access
software environment and takes full
advantage of the smart card handling capabilities integrated in Microsoft
Windows operating systems (the Personal Computer/Smart Card, or PC/SC,
architecture).
The Reflex USB smart card reader uses the computer’s Universal Serial Bus
(USB) port to transfer data at rates up to 115,200 bps. This high data transfer
rate makes the Reflex USB smart card reader ideal for e-commerce and PKI
applications that require smart cards to store certificates, generate digital
signatures, and perform advanced encryption.
The Reflex USB smart card reader is Plug-and-Play-compliant on Windows 98
and Windows Me systems, and hot pluggable on Windows 2000 and
Windows XP systems. The reader uses the USB interface both to transfer data
and supply power, so you have only one cable to connect.
Operating Systems Supported
• Microsoft Windows 98 (Second Edition)
• Windows Me
• Windows 2000 (Service Pack 2)
• Windows XP Professional
NOTE The Reflex USB smart card reader has been discontinued. Drivers for the
Reflex USB were last verified on the platforms listed above, and are
currently available from the Reflex Reader Technical Support website
(www.reflexreaders.com/Support/Downloads/downloads.html) on an “as is”
basis. See the "End of Life Product Announcements" section in the Release
Notes for details.
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Chapter 1 - Introduction
Other System Requirements
Cards Supported
Product Specifications and Features
• Port — Universal Serial Bus 1.1 or later
The Reflex USB smart card reader works with all leading ISO 7816-compatible
microprocessor cards, including:
• Cryptographic cards
• Java cards
• Subscriber Identity Modules (SIMs)
• SchlumbergerSema e-gate™ cards
• Smart Card Connector — Friction contacts with ISO-compliant chip position;
Association Française de Normalisation (AFNOR) chip position not
supported.
• Card Power — Compliant with ISO 7816 and EMV — 5V; reader: 39 mA;
smart card:
• Connection — Reader’s 2-meter cable connects to a Type A USB port.
≤ 60 mA (limited by ISO specification).
Reader automatically detects card insertion and removal.
• Communication protocols — T=0 (asynchronous, half-duplex, byte-oriented)
and T=1 (asynchronous, half-duplex, block-oriented)
• Communication speed — Variable communication rate of up to 115,200 bps,
which you can control through Protocol Parameter Selection commands.
• Dimensions — 85mm x 68mm x 15mm (3.75" x 2.75" x .68")
• Color — Steel gray
Standards Compliance
• ISO/IEC 7816, parts 1–4
• EMV Level 1
• FCC and CE
• Microsoft PC/SC
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Installation
This section contains instructions for
installing the SchlumbergerSema
Reflex USB smart card reader. The
computer must have an available USB
port.
Installation Notes
The table presents the following information about installing the Reflex USB
smart card reader on each supported operating system:
• Overview of the installation sequence on each operating system. For
• Summary of each operating system’s Plug-and-Play or hot pluggable
• Summary of the expected behavior of the Reflex USB smart card reader’s
2
detailed instructions, see the sections that follow.
capability.
power light on each operating system.
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Chapter 2 - Installation
Operating System Installation Notes
Windows 98 /
Windows Me
Windows 2000 /
Windows XP
• Installation sequence: Install the Reflex USB smart card reader
software and the Microsoft Smart Card Base Components (if
they are not already installed), connect the Reflex USB smart
card reader, and reboot.
• Plug-and-Play compliant: Operating system detects Reflex USB
smart card reader at connect/disconnect; Smart Card Resource
Manager detects Reflex USB smart card reader at boot-time
(mid-session connect/disconnect detected only at reboot).
• Power light: Reflex USB power light is on continuously when the
reader is connected to the computer via a USB port (power light
blinks continuously when a card is fully inserted into the Reflex
USB smart card reader).
• Installation sequence: Attach the Reflex USB smart card reader,
and then install the Reflex USB smart card reader software.
• Hot pluggable: Operating system and Smart Card Resource
Manager automatically detect Reflex USB smart card reader
status at connect/disconnect.
• Power light: Reflex USB power light is on continuously when the
reader is connected to the computer via a USB port (power light
blinks continuously when a card is fully inserted into the Reflex
USB smart card reader).
Refer to the release notes for driver version numbers and information about
potential installation issues.
Unsigned Driver Warning Messages
A driver is “unsigned” if certification of the driver by Microsoft was pending
but not yet complete at the time of release. Depending on driver signing
options established by local system security policy (Control Panel > System
Properties > Hardware > Driver Signing…), driver installation on Windows
2000, Windows XP, and Windows Server 2003 might either silently allow,
display a warning message, or block the installation of unsigned drivers. If a
warning message is displayed, click Ye s or Continue Anyway to complete
the driver installation.
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Installing on Windows 98 or Windows Me
To install the SchlumbergerSema Reflex USB smart card reader on a
Windows 98 or Windows Me computer, follow these steps, which are
described in detail in the sections that follow:
1 Install the new Reflex USB smart card reader software.
2 Connect the Reflex USB smart card reader.
3 Reboot the computer.
Refer to the release notes for driver version numbers and information about
potential installation issues.
Step 1: Install the Reflex USB smart card reader software
Go to the Reflex Readers Download website (www.reflexreaders.com/
Support/Downloads/downloads.html) to download the latest Reflex USB
driver package for Win98/Me. If the Microsoft Base Components are not
already installed on your computer, you will also need to download and install
that software.
Installing on Windows 98 or Windows Me
See the package’s Install Notes for installation instructions.
Step 2: Connect the Reflex USB smart card reader
Insert the Reflex USB smart card reader cable connector into the USB port.
The Reflex USB smart card reader is compliant with Plug-and-Play
specifications, so you can make the connection while the computer is running.
The Reflex USB smart card reader power light glows continuously to indicate
that the reader is receiving power, and the computer automatically begins to
scan for Plug-and-Play-compliant hardware. Displayed messages report that
the system has found the new hardware, and has located and installed the
software for it.
Step 3: Reboot the computer
The Windows 98 and Windows Me operating systems detect the Reflex USB
smart card reader as soon as it is connected to the host computer, but the
Smart Card Resource Manager detects it only during reboot or restart.
Therefore, although you will see the Reflex USB smart card reader listed in the
DeviceManager as an installed device after you complete step 2, the Reflex
USB smart card reader is not usable until you reboot.
Reflex USB Reader Installation Guide 5
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Chapter 2 - Installation
These are other situations that require you to reboot your computer:
• If you connect the Reflex USB smart card reader in mid-session, the Smart
Card Resource Manager is unaware of the change until you reboot.
• If you remove the Reflex USB smart card reader and then reconnect to it,
the Reflex USB smart card reader does not function until you reboot.
• If you remove the Reflex USB smart card reader without first stopping the
device, these errors display:
Reader removal monitor error retry threshold
reached. The parameter is incorrect.
Reader monitor ‘Schlumberger Reflex USB 0’ received
uncaught error code: The parameter is incorrect.
To make the Reflex USB reader functional, reconnect it and reboot.
At this point you are ready to start using the Reflex USB smart card reader.
You can test the reader setup using the Smart Card Reader Tools. From the
Start menu on the Windows taskbar, select Programs
Smart Cards and Terminals
→ Smart Card Readers → Tools.
→ Schlumberger
Updating on Windows 98 or Windows Me
To update the Reflex USB smart card reader software, complete these tasks,
which are described in detail in the sections that follow:
1 Install the new Reflex USB smart card reader software.
2 Step through the Update Device Driver wizard.
3 Reboot the computer.
Refer to the release notes for driver version numbers and information about
potential installation issues.
Step 1: Install the new Reflex USB smart card reader software
Go to the Reflex Readers Download website (www.reflexreaders.com/
Support/Downloads/downloads.html) to download the latest Reflex USB
driver package for Win98/Me.
See the package’s Install Notes for installation instructions.
Step 2: Step through the Update Device Driver wizard
Use the operating system’s Update Device Driver wizard to point the operating
system to the new driver:
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1 To start the Device Manager, select Start → Settings → Control Panel.
Double-click System, and then click the Device Manager tab.
2 In the Device Manager, expand the Smart Card Reader device type, and
then double-click the name of the device to open its Properties.
3 In the device’s Properties, click the Driver tab, and then click the Update
Driver button.
The Update Device Manager wizard is launched and guides you through the
process of locating the new Reflex USB driver. If you need more information
about using the wizard, refer to the operating system’s Help.
Step 3: Reboot the computer
After the wizard has finished updating the Reflex USB driver, reboot.
Installing on Windows 98 or Windows Me
Reflex USB Reader Installation Guide 7
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Chapter 2 - Installation
Installing or Updating on Windows 2000 or Windows XP
To install or update the SchlumbergerSema Reflex USB smart card reader on a
Windows 2000 or Windows XP computer, complete these tasks, which are
described in more detail in the sections that follow.
1 Connect the Reflex USB smart card reader.
2 Install the Reflex USB smart card reader software.
Refer to the release notes for driver version numbers and information about
potential installation issues.
Step 1: Connect the Reflex USB smart card reader
Insert the Reflex USB smart card reader cable connector into the USB port.
The Reflex USB smart card reader is hot pluggable on Windows 2000 and
Windows XP computers, so you can make the connection while the computer
is running.
The Reflex USB smart card reader power light glows continuously to indicate
that the reader is receiving power.
Step 2: Install the Reflex USB smart card reader software
Go to the Reflex Readers Download website (www.reflexreaders.com/
Support/Downloads/downloads.html) to download the Reflex USB driver
package for Win 2000 or Win XP.
See the package’s Install Notes for installation instructions.
Note that the Microsoft Smart Card Base Components are pre-installed on
Windows 2000 and Windows XP computers; do not reinstall the Microsoft
Smart Card Base Components.
After the Reflex USB smart card reader software is installed, messages will
report that the system has found the new hardware and has located and
installed the software for it.
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Installing or Updating on Windows 2000 or Windows XP
NOTE On Windows 2000 and Windows XP systems, the operating system
sometimes automatically configures the Reflex USB to use a different driver
from the one you have installed. See the Troubleshooting chapter for
information about checking the driver version and manually updating the
driver if necessary.
The Reflex USB smart card reader is ready to use without rebooting the
computer. The Smart Card Resource Manager automatically detects the
reader’s change in status whenever you disconnect or reconnect it.
At this point you are ready to start using the Reflex USB smart card reader.
You can test the reader setup using the Smart Card Reader Tools. From the
Start menu on the Windows taskbar, select Programs
Smart Cards and Terminals
→ Smart Card Readers → Tools.
→ Schlumberger
Reflex USB Reader Installation Guide 9
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Troubleshooting
This section describes some
problems you might encounter when
you set up and use the
SchlumbergerSema Reflex USB
smart card reader, along with
possible causes and solutions. If you
need additional help, use the User
Discussion Forums or contact the SchlumbergerSema reader support team
through the Reflex Reader Technical Support website
(www.reflexreaders.com/Support/support.html).
Refer to the release notes for information about other known product issues.
The reader power light isn’t on
3
Cause Description: The Reflex USB smart card reader’s connector plug is not
inserted securely in the USB port.
Solution: Make sure the Reflex USB smart card reader’s USB connector plug is
securely inserted in a USB port on the computer. See “Installation Notes”
starting on page 3 for a summary of the expected behavior of the Reflex USB
smart card reader power light on each operating system.
The reader power light is on, but I can’t connect to the reader
Windows NT 4.0 support
Cause Description: The computer is running Windows NT, which does not
support USB devices, even if the hardware has a USB port.
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Chapter 3 - Troubleshooting
Solution: Choose a smart card reader compatible with Windows NT, such as
the Reflex Lite reader.
BIOS Setup
Cause Description: The USB port is disabled in the computer’s Basic Input/
Output System (BIOS).
Solution: Check to see if the USB controller appears as a system device.
Open the Device Manager (for information about how to open the Device
Manager, refer to the documentation for your system) and verify that the USB
controller appears in the device tree, as shown in the following example:
If the USB controller appears, the BIOS setting is likely to be enabled. If it does
not appear, check to make sure the USB controller is enabled in the BIOS
setup. For information about your BIOS control system, refer to the
documentation for your system.
Premature reader connection
Cause Description: The Reflex USB smart card reader software was not present
on the computer when you connected the reader hardware and the system
detected its presence. In this situation, the system might configure the
USB smart card
reader incorrectly, leading to problems with attempts to
configure the reader properly in the future.
Solution: Uninstall the Reflex USB smart card reader and then reinstall it on
your system. For information about uninstalling hardware, see the
documentation for your system.
Reflex
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Troubleshooting
An error message says the removal monitor error retry threshold has been reached
Reader disconnection (Windows 98 and Windows Me systems)
Cause Description: The Reflex USB smart card reader was disconnected in the
middle of a session on a Windows 98 or Windows Me system. The Smart Card
Resource Manager service responds with the following error:
Reader removal monitor error retry threshold reached. The
specified network resource or device is no longer available.
If you click OK to close the message box, the following message might display:
Reader monitor ‘Schlumberger Reflex USB 0’ received uncaught
error code: The device does not recognize the command.
If one or both of these messages appear, the Reflex USB smart card reader will
not function again in the current Windows session, even if you reconnect it.
Solution: Reconnect the Reflex USB smart card reader and reboot the
system. The Smart Card Resource Manager detects the
Reflex USB smart card
reader only at boot-time on Windows 98 and Windows Me computers.
If you do not need to use the
Reflex USB smart card reader again in the current
Windows session, close the message boxes and continue the session.
Device driver reinitialization (Windows 98 and Windows Me systems)
Cause Description: The system reinitialized the Reflex USB smart card
reader’s device driver when you clicked the Refresh button in the Device
Manager tab of the System Properties window on a Windows 98 or
Windows Me system. The reinitialization interrupted the Smart Card Resource
Manager service, and the
The Smart Card Resource Manager service responds with the Microsoft Smart
Card System errors shown earlier in this section.
Reflex USB smart card reader stopped working.
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Chapter 3 - Troubleshooting
Solution: To make the Reflex USB smart card reader functional again,
reconnect it and reboot the system. The Smart Card Resource Manager detects
the
Reflex USB smart card reader only at boot-time on Windows 98 and
Windows Me computers.
If you do not need to use the
Reflex USB smart card reader again in the current
Windows session, close the message boxes and continue the session.
The Reflex USB is not using the driver I installed
The operating system chose the wrong reader driver
Cause Description: On Windows 2000 and Windows XP systems, the operating
system sometimes automatically configures the smart card reader to use a
different driver from the one that you installed. A detailed discussion follows.
Solution: Reconfigure the smart card reader to use the correct driver. Detailed
instructions follow.
When the operating system detects that a smart card reader has been added
(during installation) or changed (during update), the operating system tries to
find the best driver for the device.
On Windows 2000 systems depending on characteristics of both the new
driver and drivers already installed on a system, the operating system
sometimes automatically configures the smart card reader to use a driver that
is not the one that you installed.
On Windows XP systems, at the time of release, if the smart card reader is
plugged in before the driver software is installed, the correct driver is
automatically selected by the operating system. If the reader is not plugged in
before the driver software is installed, the operating system sometimes
automatically configures the smart card reader to use a driver that is not the
one that you installed.
You can confirm whether your smart card reader is using the correct driver by
checking the driver version number, as outlined in “Checking a Driver Version”
in this section.
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Troubleshooting
If you discover that your smart card reader is configured to use an older driver
and you want to use the driver that you installed, you can manually update the
driver using the instructions outlined in “Manually Updating a Driver” in this
section.
Checking a Driver Version
To confirm whether your smart card reader is configured to use the driver that
you installed, you can check the version number using the Device Manager.
1 To start the Device Manager on Windows 2000, select Start → Settings →
Control Panel. Double-click System, click the Hardware tab, and then
click the Device Manager… button.
To start the Device Manager on Windows XP, select Start
→ Control
Panel. Double-click System, click the Hardware tab, and then click the
Device Manager… button.
2 In the Device Manager, expand the Smart card readers device type, and
then double-click the name of the device to open its Properties. In the
device’s Properties, click the Driver tab. Click Driver Details…. to
display driver information, including driver file name and version number.
3 Compare the version number displayed in the Driver File Details screen to
the version number for the driver listed on the Reflex Readers Download
website (www.reflexreaders.com/Support/Downloads/downloads.html).
If the smart card reader is currently configured to use an older driver, you can
manually update the driver using the instructions that follow.
Manually Updating a Driver
Use the Upgrade Device Driver wizard (on Windows 2000) or Hardware
Update wizard (on Windows XP) to update the smart card reader driver:
1 To start the Device Manager on Windows 2000, select Start → Settings →
Control Panel. Double-click System, click the Hardware tab, and then
click the Device Manager… button.
To start the Device Manager on Windows XP, select Start
Panel. Double-click System, click the Hardware tab, and then click the
Device Manager… button.
Reflex USB Reader Installation Guide 15
→ Control
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Chapter 3 - Troubleshooting
2 In the Device Manager, expand the Smart card readers device type, and
then double-click the reader device to open its Properties.
3 In the device’s Properties, click the Driver tab, and then click the Update
Driver… button. The Upgrade Device Driver wizard (on Windows 2000) or
Hardware Update (on Windows XP) wizard is launched.
4 In the Upgrade Device Driver wizard (on Windows 2000) or Hardware
Update (on Windows XP) wizard, select to display a list of known drivers
for the device so that you can select a specific driver.
5 In the Select a device driver screen, click Have Disk …
6 In the Install from Disk screen, type in or browse to the \Program
Files\Schlumberger\Smart Card Readers\reader_name directory, and click
OK.
7 In the Select a Device Driver window, select the new device driver from the
list, and click Next.
You might see warnings that you are about to install an unsigned driver or
that you are about to install an unsigned driver over a signed driver. Click
Yes or Continue Anyway.
8 Follow screen instructions to complete updating the driver. If you need
more information about using the wizard to complete this task, refer to the
operating system’s Help.
The smart card reader is ready to use without rebooting the system.
16 Reflex USB Reader Installation Guide
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Index
C
cards supported 2
D
driver
checking version
manually updating 15
Index
power light behavior 4
product specifications 2
15
R
I
installation 3–9
on Windows 2000/Windows XP 8
on Windows 98/Windows Me 5
summary 4
introduction 1–2
O
operating system requirements 1
P
Plug-and-Play capability 4
requirements
operating system
system 2
1
S
smart cards supported 2
specifications, product 2
standards 2
supported
smart cards
system requirements 2
2
T
troubleshooting 11–16
17
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Index: U
U
update
driver, manually
on Windows 2000/Windows XP 8
on Windows 98/Windows Me 6
15
W
Windows 2000/Windows XP
installation
update 8
Windows 98/Windows Me
installation
update 6
8
5
18 Reflex USB Reader Installation Guide
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