Schenker M504, M704 Service Manual

Preface

Instructions for Care and Operation

The notebook computer is quite rugged, but it can be damaged. To prevent this, follow these suggestions:

1. Don’t drop it, or expose it to shock. If the computer falls, the case and the components could be damaged.

2. Keep it dry, and don’t overheat it. Keep the computer and power supply away from any kind of heating element. This is an electrical appliance. If water or any other liquid gets into it, the computer could be badly damaged.

3. Follow the proper working procedures for the computer. Shut the computer down properly and don’t forget to save your work. Remember to periodically save your data as data may be lost if the battery is depleted.

Do not expose the computer to any shock or vibration.

Do not place it on an unstable surface.

Do not place anything heavy on the computer.

Do not expose it to excessive heat or direct sunlight.

Do not leave it in a place where foreign matter or moisture may affect the system.

Don’t use or store the computer in a humid environment.

Do not place the computer on any surface which will block the vents.

Do not turn off the power until you properly shut down all programs.

Do not turn off any peripheral devices when the computer is on.

Do not disassemble the computer by yourself.

Perform routine maintenance on your computer.

Preface

4. Avoid interference. Keep the computer away from high capacity transformers, electric motors, and other strong magnetic fields. These can hinder proper performance and damage your data.

5. Take care when using peripheral devices.

Power Safety

The computer has specific power requirements:

• Only use a power adapter approved for use with this computer.

• Your AC adapter may be designed for international travel but it still requires a steady, uninterrupted power supply. If you are unsure of your local power specifications, consult your service representative or local power company.

• The power adapter may have either a 2-prong or a 3-prong grounded plug. The third prong is an important safety feature; do not defeat its purpose. If you do not have access to a compatible outlet, have a qualified electrician install one.

• When you want to unplug the power cord, be sure to disconnect it by the plug head, not by its wire.

• Make sure the socket and any extension cord(s) you use can support the total current load of all the connected devices.

• Before cleaning the computer, make sure it is disconnected from any external power supplies.

Use only approved brands of peripherals.

Unplug the power cord before attaching peripheral devices.

Do not plug in the power cord if you are wet.

Do not use the power cord if it is broken.

Do not place heavy objects on the power cord.



Power Safety

Warning

Before you undertake any upgrade procedures, make sure that you have turned off the power, and disconnected all peripherals and cables (including telephone lines and power cord). It is advisable to also remove your battery in order to prevent accidentally turning the machine on.

Preface

VII

Preface

Battery Precautions

• Only use batteries designed for this computer. The wrong battery type may explode, leak or damage the computer.

• Do not continue to use a battery that has been dropped, or that appears damaged (e.g. bent or twisted) in any way. Even if the computer continues to work with a damaged battery in place, it may cause circuit damage, which may possibly result in fire.

• Recharge the batteries using the notebook’s system. Incorrect recharging may make the battery explode.

• Do not try to repair a battery pack. Refer any battery pack repair or replacement to your service representative or qualified service personnel.

• Keep children away from, and promptly dispose of a damaged battery. Always dispose of batteries carefully. Batteries may explode or leak if exposed to fire, or improperly handled or discarded.

• Keep the battery away from metal appliances.

• Affix tape to the battery contacts before disposing of the battery.

• Do not touch the battery contacts with your hands or metal objects.

Battery Guidelines

The following can also apply to any backup batteries you may have.

• If you do not use the battery for an extended period, then remove the battery from the computer for storage.

• Before removing the battery for storage charge it to 60% - 70%.

• Check stored batteries at least every 3 months and charge them to 60% - 70%.



Battery Disposal

The product that you have purchased contains a rechargeable battery. The battery is recyclable. At the end of its useful life, under various state and local laws, it may be illegal to dispose of this battery into the municipal waste stream. Check with your local solid waste officials for details in your area for recycling options or proper disposal.

Caution

Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Discard used battery according to the manufacturer’s instructions.

Battery Level

Click the battery icon in the taskbar to see the current battery level and charge status. A battery that drops below a level of 10% will not allow the computer to boot up. Make sure that any battery that drops below 10% is recharged within one week.

Preface

VIII

Preface

Related Documents

You may also need to consult the following manual for additional information:

User’s Manual on CD/DVD This describes the notebook PC’s features and the procedures for operating the computer and its ROM-based setup program. It also describes the installation and operation of the utility programs provided with the notebook PC.

System Startup

1. Remove all packing materials.

2. Place the computer on a stable surface.

3. Insert the battery and make sure it is locked in position.

4. Securely attach any peripherals you want to use with the computer (e.g. keyboard and mouse) to their ports.

5. Attach the AC/DC adapter to the DC-In jack on the left of the computer, then plug the AC power cord into an outlet, and connect the AC power cord to the AC/DC adapter.

6. Use one hand to raise the

lid/LCD to a comfortable viewing angle (do not exceed 130 degrees); use the other hand (as illustrated in Figure 1) to support the base of the computer (Note: Never lift the computer by the lid/LCD).

7. Press the power button to turn the computer “on”.



Shut Down

Note that you should always shut your computer down by clicking Settings in the Charms Bar (use the Windows Logo Key + C key combination to access the Charms Bar) and choosing Shut down from the Power menu.

This will help prevent hard disk or system problems.

130°

Figure 1

Opening the Lid/LCD/

Computer with AC/DC

Adapter Plugged-In

Introduction

1 - 2 Specifications

1.Introduction

Specifications



Latest Specification Information

The specifications listed here are correct at the time of sending them to the press. Certain items (particularly processor types/speeds) may be changed, delayed or updated due to the manufacturer's release schedule. Check with your service center for more details.



CPU

The CPU is not a user serviceable part. Accessing the CPU in any way may violate your warranty.

Processor Options

Intel® Core™ i7 Processor

i7-4900MQ (2.80GHz) 8MB L3 Cache, 22nm, DDR3L-1600MHz, TDP 47W i7-4800MQ (2.70GHz), i7-4700MQ (2.70GHz), 6MB L3 Cache, 22nm, DDR3L-1600MHz, TDP 47W i7-4600M (2.9GHz) 4MB L3 Cache, 22nm, DDR3L-1600MHz, TDP 37W

Intel® Core™ i5 Processor

i5-4330M (2.80GHz), i5-4300M (2.60GHz), i5-4200M (2.50GHz)

3MB L3 Cache, 22nm, DDR3L-1600MHz, TDP 37W

Intel® Core™ i3 Processor

i3-4100M (2.50GHz), i3-4000M (2.40GHz) 3MB L3 Cache, 22nm, DDR3L-1600MHz, TDP 37W

Core Logic

Intel® HM86 Chipset

BIOS

48Mb SPI Flash ROM

AMI BIOS

Memory

Two 204 Pin SO-DIMM Sockets Supporting DDR3L 1600MHz Memory

Memory Expandable up to 16GB

(The real memory operating frequency depends on the FSB of the processor.)

Storage

(Factory Option) One 12.7mm(h) Optical Device Type Drive (Super Multi Drive/Blu-Ray Combo Drive/Blu-Ray Writer Drive)

(Factory Option) 2.5" 9.5mm 2nd HDD caddy

One Changeable 2.5" 9.5mm/7.0mm (h) SATA HDD

(Factory Option) One mSATA Solid State Drive (SSD)

LCD

17.3" (43.94cm) HD+ / FHD

Video Adapter

Intel® Integrated GPU and NVIDIA® Discrete GPU

Supports Microsoft Hybrid Graphics

Intel Integrated GPU (GPU is Dependent on Processor)

Intel® HD Graphics 4600/Intel® HD Graphics

Dynamic Frequency (Intel Dynamic Video Memory Technology for up to 1.7GB)

Microsoft DirectX®11 Compatible

NVIDIA® Discrete GPU

NVIDIA® GeForce GTX 850M

2GB GDDR3 Video RAM on board

Microsoft DirectX® 11.1 Compatible

Audio

High Definition Audio Compliant Interface

2 * Built-In Speakers

Built-In Microphone

Sound Blaster

™

Cinema

Security

Security (Kensington® Type) Lock Slot

BIOS Password

Keyboard

Full-size “WinKey” keyboard (with numeric keypad) (Factory Option) Illuminated Full-size “WinKey” keyboard (with numeric keypad)

Pointing Device

Built-in Touchpad

Introduction

Specifications 1 - 3

1.Introduction

Interface

One USB 2.0 Port

Two USB 3.0 Ports

One eSATA Port (USB 3.0 Combo)

One HDMI-Out Port

One External Monitor Port

One Headphone-Out Jack

One Microphone-In Jack

One RJ-45 LAN Jack

One DC-in Jack

Mini Card Slots

Slot 1 for WLAN Module or WLAN and Bluetooth Combo

Module

(Factory Option) Slot 2 for mSATA SSD

Card Reader

Embedded Multi-In-1 Card Reader

MMC (MultiMedia Card) / RS MMC

SD (Secure Digital) / Mini SD / SDHC/ SDXC

MS (Memory Stick) / MS Pro / MS Duo

Communication

Built-In Gigabit Ethernet LAN

1.0M HD PC Camera Module

WLAN/ Bluetooth Half Mini-Card Modules:

(Factory Option) Intel® Wireless-AC 7260 Wireless LAN (802.11a/c) + Bluetooth 4.0

(Factory Option) Intel® Wireless-N 7260 Wireless LAN (802.11a/g/n) + Bluetooth 4.0

(Factory Option) Intel® Wireless-N 7260 Wireless LAN (802.11b/g/n)

(Factory Option) Third-Party Wireless LAN (802.11b/g/n)

(Factory Option) Third-Party Wireless LAN (802.11b/g/n) + Bluetooth 4.0

Environmental Spec

Temperature

Operating: 5°C - 35°C

Non-Operating: -20°C - 60°C

Relative Humidity

Operating: 20% - 80%

Non-Operating: 10% - 90%

Power

Full Range AC/DC Adapter

AC Input: 100 - 240V, 50 - 60Hz

DC Output: 19.5V, 6.15A (120W)

(Factory Option) 6 Cell Smart Lithium-Ion Battery Pack,

62.16WH

(Factory Option) 6 Cell Smart Lithium-Ion Battery Pack,

48.84WH

Dimensions & Weight

413mm (w) * 272.8mm (d) * 36.4mm (h)

3.1kg (with ODD and 62.16WH Battery)

Introduction

1 - 4 External Locator - Top View with LCD Panel Open

1.Introduction

External Locator - Top View with LCD Panel Open

Figure 1

Top View

1. PC Camera

2. Built-In Microphone

3. *PC Camera LED

*When the PC camera is in use, the LED will be illuminated in red.

4. LCD

5. Power Button

6. LED Indicator

7. Keyboard

8. Touchpad &

Buttons

Note that the Touchpad and Buttons valid operational area is that indicated within the red dotted lines.

Introduction

External Locator - Front & Right Side Views 1 - 5

1.Introduction

External Locator - Front & Right Side Views

Figure 2

Front View

1. LED Indicator

2. Multi-in-1 Card Reader

Figure 3

Right Side View

1. Microphone-In Jack

2. Headphone-Out Jack

3. USB Ports

4. Optical Device

Drive Bay

5. Emergency Eject

Hole

6. Security Lock

Slot

FRONT VIEW

RIGHT SIDE VIEW

Introduction

1 - 6 External Locator - Left Side & Rear View

1.Introduction

External Locator - Left Side & Rear View

Figure 4

Left Side View

1. DC-In Jack

2. Vent

3. External Monitor Port

4. RJ-45 LAN Jack

5. Combined eSATA/ USB 3.0 Port

6. HDMI-Out Port

7. USB 3.0 Ports

LEFT SIDE VIEW

1 2 3 4

6 7

Figure 5

Rear View

1. Battery

REAR VIEW

Introduction

External Locator - Bottom View 1 - 7

1.Introduction

External Locator - Bottom View

Figure 6

Bottom View

1. Battery

2. Component Bay Cover

3. Vent

4. Multi-in-1 Card

Reader

5. Speakers



Overheating

To prevent your computer from overheating, make sure nothing blocks any vent while the computer is in use.

Disassembly

2 - 2 Overview

2.Disassembly

NOTE: All disassembly procedures assume that the system is turned OFF, and disconnected from any power supply (the battery is removed too).

Maintenance Tools

The following tools are recommended when working on the notebook PC:

• M3 Philips-head screwdriver

• M2.5 Philips-head screwdriver (magnetized)

• M2 Philips-head screwdriver

• Small flat-head screwdriver

• Pair of needle-nose pliers

• Anti-static wrist-strap

Connections

Connections within the computer are one of four types:

Locking collar sockets for ribbon connectors To release these connectors, use a small flat-head screwdriver to

gently pry the locking collar away from its base. When replacing the connection, make sure the connector is oriented in the same way. The pin1 side is usually not indicated.

Pressure sockets for multi-wire connectors To release this connector type, grasp it at its head and gently

rock it from side to side as you pull it out. Do not pull on the wires themselves. When replacing the connection, do not try to force it. The socket only fits one way.

Pressure sockets for ribbon connectors To release these connectors, use a small pair of needle-nose pli-

ers to gently lift the connector away from its socket. When replacing the connection, make sure the connector is oriented in the same way. The pin1 side is usually not indicated.

Board-to-board or multi-pin sockets To separate the boards, gently rock them from side to side as

you pull them apart. If the connection is very tight, use a small flat-head screwdriver - use just enough force to start.

Disassembly

Overview 2 - 3

2.Disassembly

Maintenance Precautions

The following precautions are a reminder. To avoid personal injury or damage to the computer while performing a removal and/or replacement job, take the following precautions:

1. Don't drop it. Perform your repairs and/or upgrades on a stable surface. If the computer falls, the case and other components could be damaged.

2. Don't overheat it. Note the proximity of any heating elements. Keep the computer out of direct sunlight.

3. Avoid interference. Note the proximity of any high capacity transformers, electric motors, and other strong mag- netic fields. These can hinder proper performance and damage components and/or data. You should also monitor the position of magnetized tools (i.e. screwdrivers).

4. Keep it dry. This is an electrical appliance. If water or any other liquid gets into it, the computer could be badly damaged.

5. Be careful with power. Avoid accidental shocks, discharges or explosions.

•Before removing or servicing any part from the computer, turn the computer off and detach any power supplies.

•When you want to unplug the power cord or any cable/wire, be sure to disconnect it by the plug head. Do not pull on the wire.

6. Peripherals – Turn off and detach any peripherals.

7. Beware of static discharge. ICs, such as the CPU and main support chips, are vulnerable to static electricity. Before handling any part in the computer, discharge any static electricity inside the computer. When handling a printed circuit board, do not use gloves or other materials which allow static electricity buildup. We suggest that you use an anti-static wrist strap instead.

8. Beware of corrosion. As you perform your job, avoid touching any connector leads. Even the cleanest hands produce oils which can attract corrosive elements.

9. Keep your work environment clean. Tobacco smoke, dust or other air-born particulate matter is often attracted to charged surfaces, reducing performance.

10. Keep track of the components. When removing or replacing any part, be careful not to leave small parts, such as screws, loose inside the computer.

Cleaning



Power Safety

Warning

Do not apply cleaner directly to the computer, use a soft clean cloth. Do not use volatile (petroleum distillates) or abrasive cleaners on any part of the computer.

Disassembly

Removing the Battery 2 - 5

2.Disassembly

Removing the Battery



3. Battery

1. Turn the computer off, and turn it over.

2. Slide the latch in the direction of the arrow (

Figure 1a

3. Slide the latch in the direction of the arrow, and hold it in place (

Figure 1a

4. Slide the battery in the direction of the arrow (

Figure 1b

12634

Figure 1

Battery Removal

a. Slide the latch and hold it

in place.

b. Slide the battery in the di-

rection of the arrow.

Disassembly

2 - 6 Removing the Keyboard

2.Disassembly

Removing the Keyboard

1. Turn off the computer, turn it over, remove the battery (

page 2 - 5).

2. Remove screw and carefully press at point , from the bottom of the computer to unsnap the center cover module (use the eject pin tool to do this -

Figure 2a)

3. Turn the computer over, remove the unsnap center cover module from the computer (

Figure 2b).

4. Remove screws - from the keyboard (

Figure 2c).

5. Lift the keyboard up, being careful not to bend the keyboard ribbon cable . Disconnect the keyboard ribbon cable from the locking collar socket and the keyboard LED cable from its locking collar (

Figure 2d).

6. Carefully lift the keyboard off the computer (

Figure 2e).

634

56 4

11212



3. Center Cover Module

13. Keyboard

•6 Screws

Figure 2

Keyboard Removal

a. Remove screw and

press at point to unsnap the center cover module.

b. Remove the center cov-

er module. c. Remove the screws. d. Carefully lift the key-

board up and disconnect

the ribbon cables from

its locking collar. e. Remove the keyboard.

Disassembly

Removing the Hard Disk Drive 2 - 7

2.Disassembly

Removing the Hard Disk Drive

The hard disk drive can be taken out to accommodate other 2.5" serial (SATA) hard disk drives with a height of 9.5mm or 7mm (h). Follow your operating system’s installation instructions, and install all necessary drivers and utilities (as outlined in Chapter 4 of the User’s Manual) when setting up a new hard disk.

Hard Disk Upgrade Process

Figure 3

HDD Assembly

Removal

a. Remove the screws. Lift

the component bay cover off the computer.



3. Component Bay Cover

•2 Screws

1. Turn off the computer, and remove the battery (page 2 - 5).

2. Locate the component bay cover and remove screws - (

Figure 3a

3. Lift the component bay cover off the computer case by applying pressure at points & ; if you have problems using a finger to do this, then use a non-abrasive, non-sharp object (e.g. a coin) to lift the cover up before removal).

234

Disassembly

2 - 8 Removing the Hard Disk Drive

2.Disassembly

4. Remove the component bay cover (Figure 4c).

5. Grip the tab to slide the hard disk assembly in the direction of arrow to lift the hard disk assembly out (

Fig-

ure 4d

6. Remove the screws - and the adhesive cover from the hard disk (

Figure 4e).

7. Reverse the process to install a new hard disk (do not forget to replace the screws and bay cover).

636

678



HDD System Warning

New HDD’s are blank. Before you begin make sure:

You have backed up any data you want to keep from your old HDD.

You have all the CD-ROMs and FDDs required to install your operating system and programs.

If you have access to the internet, download the latest application and hardware driver updates for the operating system you plan to install. Copy these to a removable medium.



3. Component Bay Cover

7. HDD Assembly

10. Adhesive Cover

11. HDD

•2 Screws

Figure 4

HDD Assembly

Removal (cont’d.)

c. Remove the bay cover. d. Lift the rubber and slide

the HDD assembly in the direction of the arrow to lift the HDD assembly out.

e. Remove the screws and

adhesive cover.

Disassembly

2 - 10 Removing the Optical (CD/DVD) Device

2.Disassembly

Removing the Optical (CD/DVD) Device

1. Turn off the computer, and remove the battery (

page 2 - 5).

2. Locate the component bay cover and remove screws - (

Figure 6a

4. Remove the screw at point (

Figure 6b).

5. Use a screwdriver to carefully push out the optical device at point (

Figure 6c).

2345687



3. Component Bay Cover

8. Optical Device

•3 Screws

Figure 6

Optical Device

Removal

a. Remove the screws. Lift

the component bay cover off the computer.

b. Remove the screw at

point .

c. Use a screwdriver to

carefully push out the optical device at point

Disassembly

Removing the Optical (CD/DVD) Device 2 - 11

2.Disassembly

6. Carefully pry the bezel off the optical device at point (Figure 7e).

7. Separate the bezel and the optical device.

8. Reverse the process to attach the front bezel with the new optical device at point (

Figure 7g).

9. Insert the new device and carefully slide it into the computer (the device only fits one way. DO NOT FORCE IT; The screw holes should line up).

10. Reinsert the component bay cover by placing it on the bottom case assembly, and aligning the pins at the bottom of the cover with the slots in the case to ensure a proper fit. Press down on the cover to make sure it fits tightly.

11. Replace the screws and battery.

12. Restart the computer to allow it to automatically detect the new device.



10. Bezel

Figure 7

Optical Device

Removal (cont’d.)

e. Pry the bezel off the opti-

cal device.

f. Separate the bezel and

optical device g. Install the front bezel. h. Replace the component

bay cover and screws.

Disassembly

2 - 12 Removing the System Memory (RAM)

2.Disassembly

Removing the System Memory (RAM)

Figure 8

RAM Module

Removal

a. Remove the screws

from the component bay cover.

b. Remove the compo-

nent bay cover. The RAM modules will be visible at point on the mainboard.



Contact Warning

Be careful not to touch the metal pins on the module’s connecting edge. Even the cleanest hands have oils which can attract particles, and degrade the module’s performance.

The computer has two memory sockets for 204 pin Small Outline Dual In-line Memory Modules (SO-DIMM) supporting DDR3L Up to 1600 MHz. The main memory can be expanded up to 16GB. The SO-DIMM modules supported are 1024MB and 2048MB DDRIII Modules. The total memory size is automatically detected by the POST routine once you turn on your computer.

Memory Upgrade Process



3. Component Bay Cover

•2 Screws

1. Turn off the computer, turn it over, and remove the battery (page 2 - 5).

2. Remove screws

- from the component bay cover (

Figure 8a).

4. The RAM modules will be visible at point on the mainboard (

Figure 8b

Disassembly

Removing the System Memory (RAM) 2 - 13

2.Disassembly

5. Gently pull the two release latches ( & ) on the sides of the memory socket in the direction indicated by the arrows (

Figure 9c).

6. The RAM module will pop-up (

Figure 9d), and you can then remove it.

7. Pull the latches to release the second module if necessary.

8. Insert a new module holding it at about a 30° angle and fit the connectors firmly into the memory slot.

9. The module will only fit one way as defined by its pin alignment. Make sure the module is seated as far into the slot as it will go. DO NOT FORCE IT; it should fit without much pressure.

10. Press the module in and down towards the mainboard until the slot levers click into place to secure the module.

11. Replace the component bay cover and the screws (see

page 2 - 12).

12. Restart the computer to allow the BIOS to register the new memory configuration as it starts up.

Figure 9

RAM Module

Removal (cont’d)

c. Pull the release lat-

ches.

d. Remove the module.



Contact Warning

Be careful not to touch the metal pins on the module’s connecting edge. Even the cleanest hands have oils which can attract particles, and degrade the module’s performance.



Single Memory Module Installation

If your computer has a single memory module, then insert the module into the Channel

0 (JDIMM1) socket. In this case this is the lower memory socket (the socket closest to

the mainboard).



9. RAM Module

Disassembly

2 - 18 Removing the Wireless LAN Module

2.Disassembly

Removing the Wireless LAN Module

1. Turn off the computer, turn it over, remove the battery (

page 2 - 5) and the component bay cover (page 2 - 7).

2. The Wireless LAN module will be visible at point on the mainboard (

Figure 14a).

3. Carefully disconnect the cables & , and then remove the screw (

Figure 14b)

4. The Wireless LAN module (

Figure 14c) will pop-up, and you can remove it from the computer.

234



5.Wireless LAN Module

•1 Screw

Figure 14

Wireless LAN

Module Removal

a. Locate the WLAN. b. Disconnect the cables

and remove the screw.

c. The WLAN module will

pop up.

Note: Make sure you reconnect the antenna cable to the “1 + 2” socket (

Figure 14b).

Disassembly

Wireless LAN, Combo, 3G & LTE Module Cables 2 - 19

2.Disassembly

Wireless LAN, Combo, 3G & LTE Module Cables

Note that the cables for connecting to the antennae on WLAN, WLAN & Bluetooth Combo, 3G and LTE modules are not labelled. The cables/covers (each cable will have either a black or transparent cable cover) are color coded for identification as outlined in the table below.

Cable 1 is usually connected to antenna 1 (Main) on the module, and cable 2 to antenna 2 (Aux).

Module Type

Antenna

Typ e

Cable Color

Cable Cover

Typ e

WLAN/WLAN & Bluetooth Combo

WM 1 Black

TransparentWM 2 Gray

WM 3 White

LTE Broadband

LTE 1 Black

Black

LTE 2 Gray

3G Broadband

3G 1 Black

Black

3G 2 Gray

Disassembly

2 - 20 Removing the MSATA Module

2.Disassembly

Removing the MSATA Module

1. Turn off the computer, remove the battery (

page 2 - 14), and component bay cover (page 2 - 7).

2. Locate the module, it is visible at point (

Figure 15a).

3. Carefully remove the screw from the module (

Figure 15b).

4. Lift the module up and off the computer (

Figure 15c).

Figure 15

MSATA Module

Removal

a. Locate the module. b. Remove the screw. c. The module will pop-up. d. Lift the module up off the

socket.

123



3. MSATA Module

•1 Screw

Schenker M504, M704 Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual