Version GB 18.02.08 - 1
Congratulations on your new Scan wood-burning stove
You have purchased a product by one of Europe’s leading manufacturer’s of wood-burning stoves, and we are sure that you will have years of
pleasure with your purchase. To make the best possible use of your stove, it is important that you follow our advice and instructions.
Please read this Assembly- and instructions manual before you start to assemble your stove.
Make a note of your stove’s product
registration number here so that you
have it available if you need to contact
us.
Test in compliance with
EN 13240
The EC declaration of conformity is available from www.scan.dk
ASSEMBLY- AND INSTRUCTIONS FOR USE
Scan 50-series
Content
Installation ......................................................................2
Installation
Approval
Technical data and dimensions
Assembly ..........................................................................3
Unpacking
Service package
Load bearing underlay
Floor plate
Adjusting screws
Type plate
Compartment under combustion chamber
Product registration number
Revolving base
Accessories
Positioning your wood-burning stove
Position in relation to non-flammable walls
Distance to flammable walls
Distance to furniture
Connection between stove and steel chimney
Requirements for chimney
Connection with 90° elbow pipe
Revolving base and 90º elbow pipe
Flue collar top outlet
Preparing the stove for rear outlet
Fresh air intake
External combustion air
Fitting the fresh-air connection piece
Instruction for use ........................................................7
CB Technology
Primar y air
Secondary air
Smoke deflector plates
Ash pan
Handle for riddling grate
Settings for normal load
Instructions for heating ..............................................8
Lighting
Handling fuels
Maintenance ...................................................................9
Chimney connection, revolving base ....................10
Solution with elbow pipe for brick chimneys
Top mounted steel chimney
Troubleshooting ............................................................12
2
INSTALLATION
Installation
The house owner is responsible for ensuring that all necessary national and local safety measures are observed during installation and
fitting and also responsible for observing the fitting and operating
instructions detailed in this manual.
When you install any kind of fireplace or stove, you must inform the
local authorities. You are also responsible for calling in a chimney
sweep to inspect and authorize the installation.
To ensure best-possible functionality and safety for your installation, we advise you to call a professional fitter. Our Scan Dealer will
be able to recommend a qualified fitter in your area. For information
on Scan Dealers, please go to www.scan.dk.
Approval
If you intend to connect your stove to an existing chimney, it makes
sense to contact an authorised Scan dealer, or a local chimney sweep
for advice. These experts will also let you know if your flue needs
renovating.
On connecting to a multiple element chimney: follow the vendor‘s
instructions as applicable to the chimney type (e.g. Leca, Plewa, Icopal, Isokern, Zanda etc.)
No matter whether an authorised Scan dealer installs your stove, or
you do the job yourself, remember that the chimney sweep has to
approve the installation before you start to use it.
Technical data and dimensions
CO Emission at 13% O2: 0.09%
Støv @ 13% O2: 42 mg/Nm
3
Nox @ 13% O2: 114 mg/Nm
3
Efficiency: 79%
Rated heat load: 6 kW
Chimney temperature: 290°C
Flue outlet flow: 7.5 g/Sek
Recommended vacuum in flue collar: 16 Pa
Combustion air requirement: 21 Nm3/h
Recommended fuel: Wood
Fuel consumption: 2.25 kg/h
Amount of fuel: 1.7 kg
Min./max. heating performance (vendor specification): 4-8 kW
Weight: 125 kg
Flue collar internal diameter: 135 mm
Flue collar external diameter: 148 mm
Approval type: Intermittent fuelling
Intermittent fuelling means normal use of a woodstove. In other
words, you should let the fire die down until only the embers are
left, before refuelling.
The Scan 50-series was build in compliance with the homologized
product type specified in the Assembly- and Instructions Manual
provided with the product.
The Scan 50-series
The Scan 50-series comprises the following wood-burning stoves:
Scan 50 and Scan 50 Maxi: Stoves with fixed base.
Scan 50-5 and Scan 50-5 Maxi: Stoves with revolving base.
Unpacking
To protect your stove, we recommend not removing the plastic packaging from the stove until you have completed the assembly.
Service package
The service package contains the following:
• Fitting for flue collar
• Seal for flue collar
• Safety fitting
• Plastic plugs for transport safety hole at the bottom of the
stove
• Various tools
• Glove
• Fire starters for first lighting
Load bearing underlay
All of the products in our portfolio are classified as light-duty fireplaces; in most cases, there is no need to reinforce the floor, so that
you can typically use the normal floor.
However, you should make sure that the load bearing underlay
can bear the weight of the wood-burning stove and that of the
chimney.
If your wood-burning stove is fitted with a revolving base, note that
the load bearing underlay must be flat.
Floor plate
If you are setting up the stove on a flammable floor, observe national and local regulations on the size of the non-flammable underlay
that covers the floor around the stove.
Your local Scan dealer can advise you on regulations concerning
flammable materials in the vicinity of your stove.
The idea behind the floor plate is that it protects the floor and flammable material against sparks.
The floor plate can be made of steel or glass, and the stove can be set
up on brick, natural stone or similar materials.
If you opt for the Scan 50-5 or Scan 50-5 Maxi (revolving base) note
the size and shape of the floor plate.
This Scan wood-burning stove has an integrated floor plate, and
can thus be set up on any flammable material without a protective
underlay.
Adjusting screws
Scan 53 is equipped with 4 adjusting screws at the base of the woodburning stove. You can use the screws to level the stove.
Type plate
All Scan wood-burning stoves are fitted with a type plate, that
specifies the approval standards and the distance to flammable
materials.
Compartment under combustion chamber
Do not store flammable objects in the compartment under the
combustion chamber.
ASSEMBLY
3
Product registration number
Open the wood-burning stove door; you can then read, and make a
note of the product registration number (see front).
Product registration number
Revolving base
The Scan 50-5 Scan 50-5 Maxi is available with restricted rotation
(45°). As an alternative, your authorized Scan dealer can set up the
stove to rotate to 90º or freely. This is done before fitting the woodburning stove. Note that this increases the distance to flammable
walls all around the stove to 800 mm.
Accessories
• Shaped floorplate, steel or glass (not for stoves with revolving
base)
• Glass plate top outlet
• Glass plate rear outlet (not for stoves with revolving base)
• Soapstone top outlet
• Soapstone rear outlet (not for stoves with revolving base)
• External combustion air (not for stoves with revolving base)
• Fresh-air connection piece (not for stoves with revolving base)
4
ASSEMBLY
Distance to flammable walls
Positioning your wood-burning stove
The wood-burning stove must be set up so that the stove itself, the
flue pipe, and the chimney can all be cleaned.
Position in relation to non-flammable walls
When positioning near a non-flammable wall, keep a minimum
distance of 50mm between the rear of the product and the wall.
2
0
0
200
2
0
0
400
Distance to furniture: 800 mm
But please check to avoid furniture or other furnishings being dried
out due to being too close to the stove.
45° Corner installation
Parallel rear wall installation
1
0
2
1
2
2
7
*
*
*
9
0
0
*
9
9
0
*
*
510 510
2
5
5
Scan 50
1
1
4
1
510
2
2
7
*
*
*
9
0
0
*
2
5
5
1
1
1
0
*
*
510
Scan 50 Maxi
Note:
The Scan 50-5 Maxi is 5 mm taller than the Scan 50 Maxi.
Note:
The Scan 50-5 is 5 mm taller than the Scan 50.
* Centre rear outlet
** Height to the beginning of
the flue pipe at top outlet
*** Centre fresh air intake
* Centre rear outlet
** Height to the beginning of
the flue pipe at top outlet
*** Centre fresh air intake
ASSEMBLY
5
Revolving base and 90º elbow pipe
Best-possible working of your wood-burning stove with revolving
base, will depend to a great extent on having the stove carefully
installed by a properly trained fitter. For instructions on fitting an
elbow pipe for the revolving base, see pages 10 and 11.
Connection between stove and steel chimney
Your Scan dealer, or local chimney sweep, can advise you on choosing
a make and type of steel chimney. This ensures that the chimney will
match your wood-burning stove. As a general rule, the length of the
flue should not be less than 3,5 m measured from the top of the
wood-burning stove.
If you decide on a wood-burning stove with a revolving base, perfect
working of your stove will depend to a great extent on having the
stove installed by a properly trained fitter. For instructions on fitting
a steel chimney with a revolving base, see pages 10 and 11.
Choosing the wrong length or diameter of steel chimney could
impair functionality.
Always observe the chimney vendor‘s instructions precisely.
Requirements for chimney
The chimney must be labelled T400 and G for soot testing.
Connection with 90° elbow pipe
If you intend to use an elbow pipe with the Scan 50-serie, we
recommend the use of a curved elbow pipe to improve the draft.
The cleansing lid on the elbow pipe must be located in the vertical section of the pipe to allow cleaning of the horizontal section
through the access cover.
Cover plate
Flue collar top outlet
Your wood-burning stove has been prepared for a top outlet by the
manufacturer. Remove the cover plate from the top plate, and fit
the flue collar, the enclosed seal, and the fittings from the service
package. At the same time, fix the safety fitting crosswise to prevent
damage to the smoke deflector plate when sweeping the chimney.
Flue collar
Safety fitting
6
ASSEMBLY
Fresh air intake
In a well-insulated house, the air used up by the burning process has
to be replaced. This particularly applies to houses with mechanical
ventilation. There are different ways of making sure that an air
exchange takes place. The most important thing is to ensure that
there is a supply of air to the room where the wood stove is located.
The external wall vent must be located as close to the wood stove
as possible, and you must be able to close it when you are not using
the wood stove.
There are two kinds of air supply:
Air that enters the room from outside (fresh-air connection piece).
Air that is led directly into the stove's combustion chamber (external
combustion air).
National and local building regulations must be followed with
regard to the connection of fresh-air intake.
Preparing the stove for rear outlet
To connect the flue pipe, remove the cover plate as follows:
Use the tools provided (see service package) to remove the
cover plate at the rear of the wood-burning stove.
Tilt the cover plate back and forth a couple of times to release
and remove.
1.
2.
4. Loosen the internal cover
from the inside and remove.
You will need this plate
later as a seal and a cover
for the top outlet.
5. Attach the loose collar
from the outside and use
the enclosed fittings and
the seal from the service
package to fix in place.
6. Insert the cover plate into the hole in the top plate.
If you have selected the Scan 50-5 or 50-5 Maxi, the stove cannot be
installed using the rear outlet.
External combustion air
If you choose a Scan 50 or Scan 50 Maxi with external combustion
air, a Ø100 mm ventilation pipe is used for the installation.
The ventilation pipe is not permitted to be closable using a valve.
Ø100 mm ventilation pipe, max. length: 6 m with max. 1
bend.
•
3. Use pliers to cut the anchor points on the heat shield baffle and
remove the shield.
Anchor points
Fitting the fresh-air connection piece
The Scan 50 and Scan 50 Maxi can be connected using a fresh-air
connection piece. Installation of the fresh-air connection piece is
shown below.
CB Technology (Clean Burning)
Your wood-burning stove is fitted with CB technology. To ensure
optimum burning of the gases released by the burning process, air
is guided by a specially developed system. Pre-heated air is fed into
the combustion chamber through the small holes below the smoke
deflector plate. The airflow is driven by the combustion speed, and
cannot be regulated.
Primary air
The primary air regulation mechanism is used for lighting the fire, or
to boost the burning process when you put wood on. The primary air
vent can be 25-50% open if you use hard wood fuel such as oak and
beech. You can close the primary air vent if you use soft wood such
as birch or pine for fuel.
Secondary air
Secondary air is pre-heated and fed indirectly to the fire. At the same
time, the secondary airflow cleans the glass pane to avoid soot buildup. If you over-restrict the secondary airflow, soot can build up on the
glass pane. The secondary airflow determines the heat output from
your wood stove.
Smoke deflector plates
The smoke deflector plates are located in the upper part of the combustion chamber. The plates hold back smoke, making sure it stays
inside the combustion chamber for a longer time before escaping
through the chimney. This reduces the smoke gas temperature as
the gases have more time to dissipate heat to the wood-burning
stove. The smoke deflector plates must be removed for sweeping;
see „Maintaining your wood-burning stove“. Note that the smoke
deflector plates are made of porous, ceramic material, and can break.
Exercise care when working. The smoke deflector plates are subject
to wear and tear, and are not covered by the warranty.
Ash pan
Open the glass door to access the ash pan which is located below the
combustion chamber.
Keep the ash pan closed at all times when the wood stove is lit.
Handle for riddling grate
Your wood stove is fitted with a riddling grate which empties the ash
from the combustion chamber into the ash pan when activated.
The riddling grate must be in semi-open position while the wood
stove is lit.
Smoke deflector plates
CB Technology
INSTRUCTION FOR USE
7
Handle for riddling grate
Ash pan
Settings for normal load
Secondary air % Primary air %
90 50
Retaining pins for smoke
deflector plates
Primary air
Secondary air
If the glass and the combustion chamber walls are clean, this normally indicates a clean burning process.
8 INSTRUCTIONS FOR HEATING
rence is, the better the draft in the chimney will be. It is thus important for the chimney to reach operating temperature before you
adjust the damper to restrict combustion in the stove (a brickwork
chimney will take longer to reach operating temperature than a
steel chimney). It is very important to reach operating temperature
as quickly as possible on days on which the draft in the chimney is
poor due to unfavorable wind and weather conditions. Make sure
the fuel ignites as quickly as possible (with visible flames). Chop the
wood into particularly small pieces; use an extra fire lighter etc.
After longer periods of disuse, check the chimney flue for blockage.
You can connect several units to the same chimney. But make sure
check with your chimney sweep to observe local regulations.
No matter how good your chimney is, it will not perform well if you
do not use it correctly. On the other hand a poor chimney, may give
you acceptable results if you use it correctly.
Using your stove in various weather conditions
Wind blowing on the chimney can have a great effect on how your
stove reacts in various wind conditions; you may need to adjust the
airflow to achieve good burning results. Fitting a damper in the
flue pipe may also help as it will give you the ability to regulate the
draught in changing wind conditions.
Fog can also have a great influence on how well a chimney draws;
you may again need to adjust the airflow settings to achieve good
burning results.
General Notes
Your wood stove is not designed for continual heating for periods
of over 24 hours.
Please note! Parts of the wood-burning stove, especially the outer
surfaces, become hot during use. Please exercise due care.
While the stove is not in use you can close the baffle to avoid drafts
through the stove.
After longer breaks you should check the smoke outlet paths for
blockages before lighting.
Chimney fires
In case of a chimney fire, keep the stove door, the ash drawer, and
all the valves on the stove closed. In case of emergency, call the fire
service.
Handling fuels
Selecting Wood/Fuel
You can use any type of wood as firewood, however, harder types,
such as beech, ash, are generally better for heating as they burn
more evenly and create less ash. Other wood types like maple, birch
and spruce are excellent alternatives.
Handling
Firewood is best if you fell the tree, and saw and split the wood,
before May 1st. Remember to cut the logs to match the size of your
wood-burning stove‘s combustion chamber. We recommend a diameter of 6-10 cm. The length should be about 6 cm shorter than
that of the combustion chamber to leave enough space for air to
circulate. Firewood with a greater diameter needs splitting. Split
wood dries faster.
Storing
You need to store the sawn and split firewood in a dry place for 1-2
years before burning. Wood dries faster if you stack it in an airy place.
Before use, store the firewood for a few days at room temperature.
Note that wood absorbs moisture during the autumn and winter
seasons.
Environmentally-Friendly Heating
Avoid restricting your wood-burning stove to an extent where no
flames are visible during the degasifying period, as this leads to
particularly inefficient heating. The gases released by the wood do
not burn due to the low temperature in the combustion chamber.
Part of the gas condenses in the wood-burning stove and flue
system as soot, and this could lead to your chimney catching fire.
The smoke that exits the chimney is bad for the environment and
has an unpleasant smell.
Lighting
We recommend the use of fire starters, or similar products, which
are available from your Scan dealer. Using fire starters helps to light
the wood quicker, and keeps the burning process clean.
Never use liquid lighting fuels!
„Top down“ lighting
2-3 pieces of wood approx. 30 cm long with a weight of approx. 0.6
– 0.8 kg per piece.
1 piece of wood approx. 25 cm long with a weight of about 0.5 kg.
8 - 16 thin sticks of about 20 cm with a total weight of approx.
400 g.
3 fire starters.
Place the large pieces of wood crossways at the centre of the combustion chamber, at a distance of 1 – 2 cm apart. Loosely place the
sticks on top. Place the fire starters between the sticks, and light.
Place the smaller piece of wood onto the sticks at a slight angle to
the larger pieces.
Set the primary and secondary airflow controls to maximum for
about 20 - 30 minutes. When the larger pieces of wood have caught
fire properly, you can set the primary and secondary airflow to the
desired level.
„Top down“ lighting is environmentally friendly.
Continuous firing
It is important to reach as high a temperature as possible in the
combustion chamber. This makes the most efficient use of the wood
stove and fuel, and ensures a clean burning process. At the same
time, this avoids soot build-up on the combustion chamber walls
and glass. While the stove is lit, you should not see any smoke, but
just air movement that indicates the burning process.
After completing the lighting phase, you should have a good layer of
embers in the wood stove; you can then start stoking up the stove.
Lay 2-3 pieces of wood, of about 0.6 - 0.8 kg weight with a length of
about 30 cm onto the fire.
Note! The wood must catch fire quickly; this is why we recommend
setting the primary airflow to full power. Running the stove at too
low a temperature and with too little primary air can lead to deflagration of the gases, and thus cause damage to the stove.
When stoking up with wood, always open the glass door carefully
to avoid smoke escaping. Stoke up with wood while the fire is still
burning nicely.
Using your stove in the spring or autumn
Occasional lighting of the stove using the „top down“ lighting method (see above) is recommended in changeable weather such as in
spring/autumn when your heating requirements are not as great.
Why you need a chimney
The chimney is the wood-burning stove‘s motor; it‘s performance
decides how well your stove will work. The draft in the chimney
creates a vacuum in the wood-burning stove. The vacuum draws the
smoke out of the stove, and takes in air through the combustion air
baffle to fuel the burning process. Combustion air is also used for
the airwash system that keeps the window clear of soot.
The draft in the chimney is caused by the difference in temperatures
inside and outside the chimney. The higher the temperature diffe-
MAINTENANCE
9
Wood types Kg Dry wood/m3 Compared to
beech
Hornbeam 640 110%
Beech/Oak 580 100%
Ash 570 98%
Maple 540 93%
Birch 510 88%
Pine 480 83%
Fir 390 67%
Poplar 380 65%
Maintaining your wood-burning stove
Apart from regular chimney sweeping, your wood-burning stove
does not require any regular maintenance.
Coated surfaces
Clean your wood-burning stove by dusting with a dry, lint-free
cloth.
If the topcoat is damaged, you can purchase a repair spray from your
authorised Scan dealer. As slight differences in colour are possible,
spray a larger area to achieve a natural transition for best results.
For best results, apply repair spray when the wood-burning stove is
hand-hot.
Cleaning the glass
Our wood-burning stoves are designed to prevent serious soot build
up on the glass. The best way to achieve this is to make sure you have
a sufficient combustion air supply. It is also important to use dry
wood, and have a correctly dimensioned chimney.
Even if you follow all of our instructions, a slight film of soot can
build up on the glass. You can easily remove this build up by cleaning
with a dry cloth and glass cleaner. Your authorised Scan dealer stocks
a special glass cleaner for this purpose.
Combustion chamber lining
Slight cracks can appear in the combustion chamber lining due to
moisture, or to the heating/cooling process. These cracks have no
influence on the heating performance or lifetime of your stove.
However, if the lining starts to crumble, you must replace it. The
combustion chamber lining is not covered by the warranty.
Seals
All wood-burning stoves have seals made of ceramic material fitted to
the stove, the doors, and/or the glass. These seals are subject to wear
and tear, and must be replaced when necessary.
Chimney sweeping and cleaning your
wood-burning stove
Follow national and local chimney sweeping regulations. We
recommend having the wood-burning stove cleaned regularly by
the chimney sweep.
Before starting to clean your wood-burning stove, and sweep the
flue pipe, we recommend first removing the smoke deflector plates.
Use only original replacement parts for maintenance and repairs of
your stove.
Note! Make sure the stove is cold before starting maintenance or
repair work.
Removing the smoke deflector plates
Lift the lower smoke deflector plate, remove the pins at the sides,
and then remove the plate. Remove the upper smoke deflector plate
in the same way.
Moisture
To avoid environmental issues, and for optimum burning, wood
has to be perfectly dry to be suitable for use as firewood. The max.
residual moisture in the wood should not exceed 21%. A moisture
content of 15-18% yields best results. As an easy way of checking if
wood is dry, just knock two pieces of wood together. If the wood is
moist, the sound will be dull.
If you use damp wood, most of the heat it produces will be used
to evaporate the water. The temperature in the wood stove does
not rise, and the room is not sufficiently heated. Of course, this is
not economical, and it will cause soot build up on the glass pane,
in the stove, and in the chimney. Burning moist wood also causes
pollution.
Understanding units for measuring wood
Various units of measurement are used for wood. Before you buy wood,
it makes sense to familiarise yourself with the terms. There are various
brochures, in public libraries for example, that cover this topic.
Use of the following as fuel is illegal
Painted, pressure impregnated, or glued wood, driftwood from the
sea. Never burn chipboard, plastics, or chemically treated paper.
These materials are dangerous to humans, to the environment, your
wood stove, and your chimney. To keep a long story short – make sure
you burn only quality firewood.
Firewood fuel value
The fuel value is different for different types of wood. In other words,
you need to use more wood of certain types to achieve the same heating performance. This Instruction Manual assumes that you will be
using beech, which has a very high fuel value, and is also a wood that
is easy to procure. If you use oak or beech wood fuel, note that these
wood types have a greater fuel value than, say, birch. Make sure you
use less fuel to avoid damage to the wood-burning stove.
CHIMNEY CONNECTION, REVOLVING BASE
10
Best-possible working of your wood-burning stove with rotating plinth, will depend to a great extent on having the stove carefully installed
by a properly trained fitter. We recommend the following fitting method:
Solution with elbow pipe for brick chimneys (Fig. 1):
Place the wood-burning stove on a permanent underlay at the desired installation position in order to mark the position of the wall col-
lar.
Fit the flue collar (A) to your wood-burning stove.
Attach the piece of plywood (B) provided in the flue collar to the bottom of the cavity. Lay the piece of wood perpendicular to the wall in
the room where you are installing the stove. (Do not remove the piece of wood. It will burn when you use the stove for the first time.)
Slot the elbow pipe (C) into the flue collar.
Temporarily position the wood-burning stove about 90 mm further away from the wall/chimney than you plan to install it, to allow the
elbow pipe to rest against the wall/chimney. Make sure the elbow pipe is perpendicular/horizontal (compared to the wall). Mark the
circumference of the pipe on the wall/chimney.
Move the elbow pipe and wood-burning stove to one side.
Create an aperture in the wall/chimney to allow the enclosed wall collar (D) to be inserted.
Place the wood-burning stove, wall collar and elbow pipe with the deco ring (E) in the right position.
Adjust so that the wood-burning stove and elbow pipe are perpendicular and horizontal.
Wedge the wall collar in place.
Tighten the four screws (F) on the wall collar slightly, and press the three clips (G) between the wall collar and the elbow pipe.
Check that everything is set-up properly.
Set the wall collar in concrete.
After the concrete has set, tighten the 4 screws on the wall collar to hold the elbow pipe firmly in place.
Push the deco ring up against the wall.
Top-mounted Steel Chimney (Fig. 2):
Place the wood-burning stove on a permanent underlay at the installation site.
Fit the flue collar (H) to your wood-burning stove.
Attach the piece of plywood (I) provided in the flue collar to the bottom of the cavity.
Slot the non-insulated start section (J) into the flue collar.
Attach the ceiling collar and guide (K) to the start section and fit the first insulated length of chimney (L), which should reach to the
ceiling.
Tighten the ceiling collar and guide so that the chimney is held in place.
Rivet/screw the non-insulated start section to the first length of the chimney using 4 pop rivets or self-tapping screws.
Then fit the remaining chimney sections.
The chimney must be suspended from the ceiling; this is why a ceiling collar and guide, or a beam in the roof construction must be used.
The wood-burning stove may not rotate smoothly until you have heated up the wood-burning stove and burnt off the piece of plywood.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
1.
2.
3.
4.
5.
6.
7.
8.
CHIMNEY CONNECTION, REVOLVING BASE
11
Fig. 1
Fig. 2
E
F
G
D
A
C
B
90Max. mm.
J
I
H
K
L
12
TROUBLESHOOTING
Smoke escaping
• Damp wood
• Chimney not drawing properly
• Chimney is not properly dimensioned for the stove
• Check if the smoke gas pipe/chimney are blocked
• Is the chimney the right height for its surroundings?
• At rear outlet, check that the flue pipe does not obstruct the
chimney draught
• Vacuum in room
• The door is opened before the embers have burned down
sufficiently
Wood burning too quickly
• The air valves are set incorrectly
• The smoke deflector plates is incorrectly mounted or missing
• Inferior firewood (waste wood, pallets etc.)
• Chimney too large
Soot build-up on glass
• Incorrect secondary airflow setting
• Excessive primary air
• Damp wood
• Wood pieces too large on lighting
• Inferior firewood (waste wood, pallets etc.)
• Chimney not drawing sufficiently
• Vacuum in room
Excessive soot build-up in chimney
• Poor burning (more air required)
• Damp wood
The surface of the stove is turning grey
• Overheating (see instructions for heating)
Poor heating performance of stove
• Damp wood
• Not enough wood
• Inferior wood quality with low fuel value
• Smoke deflector plates are not fitted correctly
Odour coming from stove
• The lacquer on the stove hardens when you use the stove for
the first time; this can cause an odour. Open a window or a
door for ventilation, and make sure the stove is heated up sufficiently to avoid odours later.
Warranty
All wood-fired Scan products are made of high-quality materials and
subject to strict quality controls before leaving the factory. We give a
warranty of 5 years on manufacturing errors or defects.
You must quote your stove‘s product registration number when you
contact us or your authorised Scan dealer with a warranty claim.
The warranty covers all parts which in the opinion of Krog Iversen
& Co. A/S require repair or replacement due to manufacturing or
construction error
The warranty applies to the original purchaser of the product only,
and is not transferable (except on prior sale).
The warranty covers only damage caused by manufacturing or construction errors.
The following parts are not covered by the warranty
• Wear and tear parts, such as the combustion chamber liners,
smoke deflector plates, shaker grate, glass, tiles, and seals
(except for defects which were present on delivery).
• Defects caused by external chemical and physical influences
during transportation, storage and assembly, or at a later
time.
• Soot build-up caused by poor chimney draught, damp wood, or
improper use.
• Costs of additional heating in connection with a repair.
• Transport costs.
• Costs for setting up, removing the wood stove.
This warranty is void
• In case of incorrect installation (the installer is responsible for
observing and complying with legal requirements and local
bylaws, along with this Assembly- and Instructionsmanual for
the wood-burning stove and accessories).
• In case of improper use, and/or use of prohibited fuels, nonoriginal spares (see this Assembly- and instructions manual).
• If the product registration number of the stove has been removed or damaged.
• In case of repairs that do not comply with our instructions or
instructions by an authorised Scan dealer.
• In case of any manipulation of the original state of this Scan
product or its accessories.
• This warranty is only valid in the country to which this Scan
product was originally supplied.
Always use original replacement parts, or parts recommended by
the manufacturer.
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