SBC comm PCNT02 User Manual

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READ ME FIRST

Windows® NT

*DSL Equipment Installation Guide:

Alcatel Speed Touch PC®

*Digital Subscriber Line

Part Number: AlcatelPCNT02

Version 1.2

Table of Contents

Follow Steps 1 through 7 to complete the DSL Equipment Installation

Step 1: Verify Your System Requirements and Documents 2 Step 2: Verify the Contents of Your DSL Equipment Kit 3 Step 3: Install a Telephone Filter on Every Telephone Line 4 Step 4: Select Modem and Minimum Requirements Check 8 Step 5: Installing the Alcatel Speed Touch PC® 12 Step 6: Finish Configuring your System 19 Step 7: Follow the Instructions Provided Separately by your Internet Service Provider 22

APPENDICES 23 Having Trouble? 24 Uninstalling/Reinstalling the Alcatel Speed Touch PC® Adapter 25 Adding TCP/IP to Windows NT 26

Troubleshooting SBC Express 29

Modem Diagnostic Lights 31 For Support:

• Review the troubleshooting section in this guide on page 24

• Call your Internet Service Provider 'help desk' for further information on Internet Service

Provider connection, and registration.

IMPORTANT NOTE: This guide portrays the typical flow for the installation process. Please follow the instructions, including running the SBC Express software BEFORE installing any NIC cards or modems. Some computer or network configurations may cause software windows to appear that are not depicted in this guide. Please read and follow the instructions on those screens to continue the installation process.

Verify that you are installing your DSL equipment AFTER the “Service Completion Date” given to you when you ordered your DSL Internet Service.

SBC Advanced Solutions, Inc. and affiliates have no responsibility for any personal injury or property damage which may result from your installation of DSL Equipment as discussed in this Guide. SBC Advanced Solutions, Inc. and its affiliates specifically disclaim any liability for such injury or damage. By proceeding with this installation, you assume all risk of personal injury or property damage. Please consult the documentation provided by your PC vendor to identify any impacts to your warranty. SBC, SBC EXPRESS and the SBC Logo are registered trademarks of SBC Communications, Inc.

Step 1: Verify Your System Requirements and Documents

This Installation Guide is for Windows® NT users only.

The SBC Express software will ensure that you meet the following minimum requirements. You will not be able to complete the installation without meeting these requirements.

• PC with a Pentium-class processor, CD-ROM Drive, 166 MHz, 25 Mb free disk space,

32 Mb RAM and any one of the following::

An available PCI slot

•

Other items you may need during the installation process:

• Your system manufacturer Owner’s Manual.

• Documentation and/or software from your Internet Service Provider.

Call your Internet Service Provider if you have questions regarding System Requirements

or System Documentation.

Step 2: Verify the Contents of Your DSL Equipment Kit

Your DSL Equipment Kit Contains:

A: This Installation Guide and the SBC Express CD.

B: 1 Alcatel Speed Touch PC® Internal Modem

C: 1 Filter Pack containing: 5 in-line filters, 1 wall-mount filter, 1 two-way adapter, and 1 data cable.

Note: Internet Software and/or instructions may be provided in this box or separately by your

Internet Service Provider.

Step 3: Install a Telephone Filter on Every Telephone Line

3-1 Determine how many telephone jacks in your home share the same telephone number

with the activated DSL.

1) Locate the phone ack where you want

to connect your DSL

2) Insert the 2-way adapter in the phone

ack

3) Connect a filter to one side of the 2-way adapter

4) If you have a phone, fax machine, analog modem or other phone device at this location, connect it to the filter

5) Connect the data cable that will go to your DSL modem to the unfiltered

side of

the 2-way adapter

To the DSL modem

3-2 Install a filter on all other phones and phone devices

Why do I need a filter on all my other phones and phone devices?

Converting your regular phone line into a high-speed Digital Subscriber Line (DSL) can cause audible noise (high pitched tones and static) when you talk on the phone. You need to install a filter on every telephone or device that shares the same phone number as your DSL line to eliminate this noise.

Other phones

filter

Analog computer modems

Answering machines

filter

Fax machines

filter

Caller ID boxes

filter

Wall mount phones

Use the wall mount filter shown

Wall mount filter

filter

Remember! Don’t install a filter on the data cable that you are

connecting to your DSL modem

3-3 Other filters you may encounter in your DSL Equipment Kit.

Step 4: Select Modem and Minimum Requirements Check

4-1 Insert the SBC Express CD into your CD-ROM drive. SBC Express should start

automatically. If not, select Run from the Windows Start menu. Type “D:\Launch.exe”. (Substitute the appropriate letter of your CD-ROM drive for “D”.)

4-2 Select Alcatel Speed Touch PC and click Next.

4-3 SBC Express displays the Welcome screen. Click Next to proceed.

4-4 SBC Express displays the license agreement. If you agree to the terms, click Accept. If

you do not accept, installation cannot continue.

4-5 SBC Express now prompts you for your first and last name. Please type your first and last

name and then click Next to proceed. Do not enter Technician Name.

4-6 Enter your 10-digit DSL phone number in the next screen. Click Next to proceed.

4-7 SBC Express quickly checks your computer system to ensure that it meets the minimum

requirements for DSL service.

4-8 SBC Express has determined that you need to install the Alcatel Speed Touch PC. Click

Shutdown and proceed to step 5 to install the Alcatel Speed Touch PC.

Step 5: Installing the Alcatel Speed Touch PC

If you shutdown your computer, leave the CD in the the CDROM drive, and SBC Express will continue after you restart.

You should be at the following screen in the SBC Express Software:

5-1 Click Shutdown in SBC Express and then turn off all peripheral devices.

Remember to leave the SBC Express CD in the CD-ROM drive.

5-2 Unplug the power cord for your computer from the electrical outlet.

5-3 Open the case of your computer (review your computer manufacturer’s Owner’s Manual

for specific instructions).

5-4 Touch the computer chassis (metal frame) before touching the Alcatel Speed Touch PC

adapter. This helps to protect the Alcatel DLS Modem from static electricity.

5-5 Locate an available PCI slot (usually white in color). You may use any available PCI

slot. Make sure you are looking downwards on the PCI slot. You may need to turn the computer on its side to accomplish this (review your computer manufacturer’s Owner’s Manual for specific instructions).

5-6 Remove the metal PCI slot cover from the unused PCI slot, and retain the screw.

PCI Slot

Re move PCI slot

cover

5-7 Carefully insert the Alcatel Speed Touch PC adpter into any empty PCI slot. Make sure

the card is completely seated by pressing firmly.

5-8 Verify that the end bracket is flush against the chassis. Make sure the gold connectors

along the base of the Alcatel Speed Touch PC adapter are completely and evenly inserted into the PCI slot.

5-9 Fasten the card into the computer chassis with the screw you set aside earlier.

5-10 Replace the computer cover. Plug the power cord back into the electrical outlet, making

sure the SBC Express CD is in the CD-ROM drive.

Installing the Alcatel Speed Touch PC® Software

5-11 Turn on your computer.

• NOTE: Windows NT will NOT automatically detect your Alcatel Speed Touch PC® adapter. SBC Express will display the screen below. Please IGNORE this screen and proceed to step 5-12. Do NOT Cancel SBC Express.

5-12 Right click on the Network Neighborhood icon and select Properties.

5-13 Click on the Adapters tab.

5-14 Click on the Add button.

5-15 Click on the Have Disk button.

5-16 The SBC Express has copied all the necessary files to “C:\Temp”. At this prompt please

type in C:\Temp and click OK.

5-17 Windows NT will presents the following select OEM option screen, select ITeX ADSL

PCI NIC and click OK. ( Note: The IteX ADSL PCI NIC is the Alcatel Speed Touch PC adapter. This is the formal adapter name used for NT )

5-18 After you install the driver software, the ITeX ADSL PCI NIC will appear under Network

Adapters. Click Close.

5-19 You will be prompted to bind a TCIP/IP address to the Adapter. Select the ITeX ADSL

PCI NIC in the drop down box in the Microsoft TCP/IP Properties window shown below. Next, click “Specify an IP address.” Fill in the IP address with the dummy IP of

10.0.0.1 and Subnet Mask of 255.0.0.0. These will be replaced by your Internet Service Provider instructions to be installed later. Click OK.

5-20 You will be prompted to reboot the system. This may take several ( 3-5 ) minutes as

network settings are established. BE SURE TO LEAVE SBC EXPRESS CD IN CD- ROM DRIVE. Click Yes.

5-21 SBC Express will re-run the Minimum Requirements test and detect the newly installed

Alcatel Speed Touch PC adapter and complete, stopping at the following screen. If problems are detected follow the instructions on the screen or look at the troubleshooting section of this manual for further information. Follow the instructions in Step 6 beginning on the next page before continuing.

Step 6: Finish Configuring Your System

6-1 If the Alcatel Speed Touch PC card is installed properly, you will see the following

screen. You must now connect the Alcatel Speed Touch PC to the phone jack prepared in Step 3.

6-2 Connect the Alcatel Speed Touch ADSL modem, see diagram below.

6-3 To determine if your DSL modem has made a good connection look at the icon in the

system tray. If both lights are black then you have a good connection. If either light is red or there is a red circle with a slash through it then check the diagnostic guide in appendix E for help.

6-4 Click Next to proceed to performance changes.

6-5 SBC Express modifies registry settings to optimize your network settings for your DSL

connection. If you do not want these settings, clear the check box. Click Next to proceed.

6-6 Congratulations! You have finished setting up your DSL hardware. Click Finished in

SBC Express and then proceed to Step 7.

Step 7: Follow the Instructions Supplied by your

Internet Service Provider

Your Internet Service Provider may have provided you additional instructions in this box or separately. These instructions may contain information about account setup, additional software installation, and/or Internet usage. Please follow those instructions to complete your Internet connection setup. Your Internet Service Provider will offer technical assistance if you need help connecting to the Internet.

Appendices

APPENDIX A

Having Trouble?

If the suggestions below don’t resolve your problem, technical support is available from your Internet Service Provider. Please refer to the Internet Service Provider's information on how to contact them for technical assistance.

I can’t open my computer case. What do I do?

• Consult your computer manufacturer’s Owner’s Manual.

• Call your computer manufacturer’s Support Line.

I can’t connect. What do I do?

• Make sure there is no filter on the phone jack/cord connected to your DSL modem

• Check your Ethernet cable connection. Is it secure?

• Verify that you are installing your DSL equipment AFTER the “Service Completion Date”

given to you when you ordered your DSL Internet Service.

APPENDIX B

Uninstall/reinstall the Alcatel Speed Touch PC® Adapter

Uninstalling (and reinstalling) the Alcatel Speed Touch PC® adapter in Windows® NT

1. Select Start -> Settings -> Control Panel. Double-click the Network icon and choose the Adapters tab.

2. Highlight the Alcatel Speed Touch PC® Adapter and click the Remove button.

3. Click ‘Yes’ to remove the component from the system when prompted.

4. Click the Close button to close the Adapters window.

5. Shut down the desktop or laptop. Turn OFF and unplug the computer and any peripheral devices.

6. Remove the Alcatel Speed Touch PC® Adapter Card.

• Open the computer case using your computer manufacturer’s instructions and then, remove the screw holding card in place.

• Carefully remove the Alcatel Speed Touch PC® Adapter card from the PCI slot.

7. Reinstall the card following procedures in Step 5.

APPENDIX C

Adding TCP\IP to Windows NT

Right click on the network neighborhood icon and select properties.

2. Click on the ‘Protocols’ tab and click ‘Add’.

3. Select the ‘TCP/IP Protocol’ and click ‘OK.’

4. Specify the path of your NT installation files or insert the Windows NT CD-ROM and specify the I386 folder.

5. Select “No” when NT asks ‘Do you wish to use DHCP?’.

6. After clicking “No”, TCP/IP should appear under the protocols tab.

7. Click “Close” to bind all the information. You must restart your computer for the settings to be stored.

APPENDIX D

Troubleshooting SBC Express

Please refer to this list if you are having problems using SBC Express or if you receive an error message.

Step Problem Solution

Launch The following dialog appears:

Minimum Resources

Installing Network Interface Card

Incompatible Adapter

SBC Express verifies minimum requirements on several resources including hard drive space, RAM, operating system level, and processor speed and family.

If any of these resources are under the required value, an error will display describing which resource did not meet the requirement.

When installing Network Interface Cards on Windows systems the installation process may ask for the original installation disk.

This scenario can occur when a machine had a previous NIC or Network Adapter installed, but the physical device is missing or was misconfigured.

Reset your display to 256 colors or more. SBC

Express will not run in 16 color mode.

From the start menu, choose “settings->control

panel”. Double-click “Display” and choose the “settings” tab. Select more colors from the “colors” pull-down list.

Update your computer to the recommended

resource level.

Some of these files can be found in the SYSTEM directory or the WINDOWS directory of the machine. If not, you will have to provide an installation CD-ROM for the installation of the drivers to be successful.

Use the “Fix” button to launch the appropriate

system control panel along with context sensitive help. The help provided will guide you through the steps to disable or remove the adapter.

Missing Internet Protocol

Disabled Network Adapter

This scenario can occur if Client for Microsoft Networks is not installed with the TCP/IP protocol or if the NIC is installed without binding TCP/IP to the NIC.

This scenario can occur when a NIC is present in the system, yet the adapter has been disabled.

Use the “Fix” button to launch the appropriate control panel and context sensitive help to guide you in binding TCP/IP to the network adapter.

Use the “Fix” button with context sensitive help to guide you through enabling the adapter.

Unknown Network Interface Adapter

Ping Test The Ping Test is usually accomplished within the Configure

DNS Test The DNS Test will determine the currently defined DNS

This scenario can occur if a NIC is physically present and detected by Plug-n-Play, but no drivers were installed for the NIC. Windows will add this device to the “Other Devices” section in the Device Manager.

TCP/IP step, where SBC Express pings the default gateway. An explicit IP address can also be used.

servers, attempt to ping them, and upon a successful ping, will resolve a specified hostname to an IP address.

Use the “Fix” button to launch the appropriate

control panel and context sensitive help to guide you through removing the “Unknown device”.

Failure during this test can occur from invalid network settings, the Ethernet cable not being plugged in, the DSL modem not being in synch, or if the specified IP address does not allow a ping.

Make sure your Ethernet cable is plugged in and powercycle your DSL modem. Use the “Retry” button to try the test again.

This test can fail if the DNS server is invalid. If you entered static IP information, ensure you entered the DNS servers correctly.

APPENDIX E

Modem Diagnostic Lights

To help identify a problem with the modem connection please look at the icon on located in the system tray as seen below.

By comparing the lights to the table below you should be able to determine the problem.

Red, Red

Black, Yellow

Black, Black

Black, Green

Green, Black

Green, Green

Red Circle With Slash

Diagnostic Icon

No ADSL connection or handshaking. Check your cable.

Handshaking (flashing yellow alternating position).

No data traffic or idle connection.

Modem is receiving data.

Modem is transmitting data.

Modem is receiving and transmitting data

ADSL modem is either disconnected or a driver installation problem exists

This concludes the DSL Equipment Installation Guide

SBC comm PCNT02 User Manual

Specifications and Main Features

Frequently Asked Questions

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