SBC Efficient Networks 4060 Installation Manual

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READ ME FIRST

Windows® 98/Me

*DSL Equipment Installation Guide:

Efficient Networks® 4060

*Digital Subscriber Line

Part Number: 40609801

Version 1.1

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Table of Contents

Follow Steps 1 through 8 to complete the DSL Equipment Installation

Step 1: Verify Your System Requirements and Documents 2 Step 2: Verify the Contents of Your DSL Equipment Kit 3 Step 3: Install a Telephone Filter on Every Telephone Line 4 Step 4: Choose Your Modem and Check Your Minimum Requirements 7 Step 5: Install the Efficient Networks® DSL Modem 12 Step 6: PC Requirements Passed 14 Step 7: Finish Configuring your System 15 Step 8: Follow Instructions Provided by your Internet Service Provider 17 APPENDICES 18 Having Trouble? 19

Troubleshooting SBC Express 20

For Support:

• Review the troubleshooting in this guide on page 19.

• Call your Internet Service Provider 'help desk' for further information on Internet Service

Provider connection, and registration.

IMPORTANT NOTE: This guide portrays the typical flow for the installation process. Please follow the instructions, including running the SBC Express software BEFORE installing any NIC cards or modems. Some computer or network configurations may cause software windows to appear that are not depicted in this guide. Please read and follow the instructions on those screens to continue the installation process.

Verify that you are installing your DSL equipment AFTER the “Service Completion Date” given to you when you ordered your DSL Internet Service.

SBC Advanced Solutions, Inc. and affiliates have no responsibility for any personal injury or property damage which may result from your installation of DSL Equipment as discussed in this Guide. SBC Advanced Solutions, Inc. and its affiliates specifically disclaim any liability for such injury or damage. By proceeding with this installation, you assume all risk of personal injury or property damage. Please consult the documentation provided by your PC vendor to identify any impacts to your warranty. SBC, SBC EXPRESS and the SBC Logo are registered trademarks of SBC Communications, Inc.

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Step 1: Verify Your System Requirements and Documents

This Installation Guide is for Windows® 98/Me users only.

The SBC Express installation software will ensure that you meet the following minimum requirements. You will not be able to complete the installation without meeting these requirements.

• PC with a Pentium-class processor, CD-ROM Drive, 166 MHz, 25 Mb free disk space,

32 Mb

Other items you may need during the installation process:

• Your system manufacturer Owner’s Manual.

• Documentation and/or software from your Internet Service Provider.

Call your Internet Service Provider if you have questions regarding System Requirements or System Documentation.

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Step 2: Verify the Contents of Your DSL Equipment Kit

Your DSL Equipment Kit Contains:

A: This Installation Guide and the SBC Express Installation CD.

B: 1 Efficient Networks® 4060 DSL Modem with USB cable, power cable, and data cable.

C: 1 Filter Pack containing: 5 in-line filters, 1 wall-mount filter, and 1 two-way adapter.

D: Internet Software and/or instructions may be provided separately by your Internet Service

Provider.

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Step 3: Install a Telephone Filter on Every Telephone Line

3-1 Set up the phone jack where your DSL modem will go.

1) Locate the phone ack where you want

to connect your DSL

2) Insert the 2-way adapter in the phone

ack

3) Connect a filter to one side of the 2-way adapter

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4) If you have a phone, fax machine, analog modem or other phone device at this location, connect it to the filter

5) Connect the data cable that will go to your DSL modem to the unfiltered

side of

the 2-way adapter

To the DSL modem

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3-2 Install a filter on all other phones and phone devices.

Why do I need a filter on all my other phones and phone devices?

Converting your regular phone line into a high-speed Digital Subscriber Line (DSL) can cause audible noise (high pitched tones and static) when you talk on the phone. You need to install a filter on every telephone or device that shares the same phone number as your DSL line to eliminate this noise.

Other phones

filter

Analog computer modems

Answering machines

filter

Fax machines

Caller ID boxes

filter

Wall mount phones

Use the wall mount filter shown

filter

Wall mount filter

Remember! Don’t install a filter on the data cable that you are

connecting to your DSL modem

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Step 4: Choose Your Modem and Minimum Requirements Check

4-1 Insert the SBC Express CD into your CD-ROM drive. SBC Express should start

automatically. If not, select Run from the Windows Start menu. Type “D:\Launch.exe”. (Substitute the appropriate letter of your CD-ROM drive for “D”.)

4-2 Select Efficient Networks 4060 and click Next.

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4-3 SBC Express displays the Welcome screen. Click Next to proceed.

4-4 SBC Express displays the license agreement. If you agree to the terms, click Accept.

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4-6 SBC Express now prompts you for your first and last name. Please type your first and last

name and then click Next to proceed. You do not need to enter a Technician Name.

4-7 Enter your 10-digit phone number in the next screen. Click Next to proceed.

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4-8 SBC Express quickly checks your computer system to ensure that it meets the minimum

requirements for DSL service.

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If your computer does not meet the minimum requirements, SBC Express displays a message with details of the problem. Your computer must meet the minimum requirements before you proceed.

One of the minimum requirements is that the Efficient Networks® 4060 modem must be installed (see screen below). To install the Efficient Networks

® 4060, please go to Step 5 on page 12.

If you shutdown your computer, leave the CD in the the CD-ROM drive, and SBC Express will continue after you restart.

If your Efficient Networks® 4060 is incorrectly installed, SBC Express will help you fix it. See Troubleshooting SBC Express on page 20 for help troubleshooting network card and minimum requirement problems.

If your computer meets the minimum requirements, including having the Efficient Networks® 4060 installed, SBC Express automatically proceeds to

the next step. You should continue to

Step 6 on page 14.

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Step 5: Install the Efficient Networks® DSL Modem

You should be at the following screen in the SBC Express Installation Software:

5-1 Click Shutdown on the screen shown above. Consult the following diagram to install

your DSL modem.

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5-2 Plug the power cable into the DSL modem and an electrical outlet.

5-3 Plug the data cable into the DSL modem and a telephone wall jack. There should NOT

be a filter between the data cable and the wall jack.

5-4 Connect the USB cable to any operational USB port on your computer and to your DSL

Modem

5-5 Turn the computer on. Be sure to leave the SBC Express CD in the CDROM

drive.

5-6 If all the cables are securely connected, you will see a solid orange light on the front of

the modem.

• If you do not see a solid orange light on the front of the modem, check your power

5-7 After turning the computer on, Windows will install the necessary hardware

components—this process may take several minutes.

cable. Are you connected to a live electrical outlet? Are connections secured? Check your Ethernet connections. Are they secure? Is the PC turned on?

Next, Windows will prompt you to reboot your computer. Select Yes.

Leave the SBC Express CD in the CDROM drive.

5-8 Proceed to Step 6.

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Step 6: PC Requirements Passed

6-1 After installing the Efficient Networks® SpeedStream 4060, SBC Express will notify you

that the PC requirements have been met. Click Next to proceed.

6-2 Proceed to Step 7.

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Step 7: Finish Configuring Your System

7-1 SBC Express modifies registry settings to optimize your network settings for your DSL

connection. If you do not want these settings, clear the check box. Click Next to proceed.

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7-6 Congratulations! You have finished setting up your DSL hardware. Click Finished in

SBC Express and then proceed to Step 8.

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Step 8: Follow the Instructions Supplied Separately

by your Internet Service Provider

Your Internet Service Provider may have provided you additional instructions. These instructions may contain information about account setup, additional software installation, and/or Internet usage. Please follow those instructions to complete your Internet connection setup. Your Internet Service Provider will offer technical assistance if you need help connecting to the Internet.

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Appendices

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APPENDIX A

Having Trouble?

If the suggestions below don’t resolve your problem, technical support is available from your Internet Service Provider. Please refer to the Internet Service Provider's information on how to contact them for technical assistance.

I can’t connect. What do I do?

• Make sure there is no filter on the phone jack/cord connected to your DSL modem

• Check your USB connection. Is it secure?

• Verify that you are installing your DSL equipment AFTER the “Service Completion Date”

given to you when you ordered your DSL Internet Service.

• Call your Internet Service Provider 'help desk' for further information on Internet Service Provider connection, and registration.

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APPENDIX B

Troubleshooting SBC Express

Please refer to this list if you are having problems using SBC Express or if you receive an error message. If after troubleshooting, you are still having problems, then you should contact your Internet Service Provider for assistance.

Step Problem Solution

Launch The following dialog appears:

Minimum Resources

Installing Network Interface Card

Incompatible Adapter

SBC Express verifies minimum requirements on several resources including hard drive space, RAM, operating system level, and processor speed and family.

If any of these resources are under the required value, an error will display describing which resource did not meet the requirement.

When installing Network Interface Cards on Windows systems the installation process may ask for the original installation disk.

This scenario can occur when a machine had a previous NIC or Network Adapter installed, but the physical device is missing or was misconfigured.

Reset your display to 256 colors or more. SBC

Express will not run in 16 color mode.

From the start menu, choose “settings->control

panel”. Double-click “Display” and choose the “settings” tab. Select more colors from the “colors” pull-down list.

Update your computer to the recommended

resource level.

Some of these files can be found in the SYSTEM directory or the WINDOWS directory of the machine. If not, you will have to provide an installation CD-ROM for the installation of the drivers to be successful.

Use the “Fix” button to launch the appropriate

system control panel along with context sensitive help. The help provided will guide you through the steps to disable or remove the adapter.

Missing Internet Protocol

Disabled Network Adapter

This scenario can occur if Client for Microsoft Networks is not installed with the TCP/IP protocol or if the NIC is installed without binding TCP/IP to the NIC.

This scenario can occur when a NIC is present in the system, yet the adapter has been disabled.

Use the “Fix” button to launch the appropriate control panel and context sensitive help to guide you in binding TCP/IP to the network adapter.

Use the “Fix” button with context sensitive help to guide you through enabling the adapter.

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Unknown Network Interface Adapter

Ping Test The Ping Test is usually accomplished within the Configure

DNS Test The DNS Test will determine the currently defined DNS

This scenario can occur if a NIC is physically present and detected by Plug-n-Play, but no drivers were installed for the NIC. Windows will add this device to the “Other Devices” section in the Device Manager.

TCP/IP step, where SBC Express pings the default gateway. An explicit IP address can also be used.

servers, attempt to ping them, and upon a successful ping, will resolve a specified hostname to an IP address.

Use the “Fix” button to launch the appropriate

control panel and context sensitive help to guide you through removing the “Unknown device”.

Failure during this test can occur from invalid network settings, the USB cable not being plugged in, the DSL modem not being in synch, or if the specified IP address does not allow a ping.

Make sure your USB cable is plugged in and powercycle your DSL modem. Use the “Retry” button to try the test again.

This test can fail if the DNS server is invalid. If you entered static IP information, ensure you entered the DNS servers correctly.

This concludes the DSL Equipment Installation Guide