SBC 4000 User Manual

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SBC 4000 phone

4 Line Intercom Speakerphone

with Caller ID

User’s Guide

Getting Started

Congratulations! You’ve purchased an SBC 4000 Intercom Speakerphone

that meets the highest standards for quality and convenience in the Small Office/Home Office environment. To get the most from your system, please take time to read this guide thoroughly.

IMPORTANT SAFETY INSTRUCTIONS

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:

SAVE THESE INSTRUCTIONS

Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink, or laundry tub, in a wet basement, or near a swimming pool.

Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning.

Do not use the telephone to report a gas leak in the vicinity of the leak.

Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire. They may explode. Check with local codes for possible special disposal instructions.

The SBC 4000 Intercom Speakerphone is designed for easy installation in your home or office. However, it is important that you follow these few simple guidelines:

- Take a few minutes to read this manual so that you thoroughly understand the instructions to be followed for proper installation of your telephones.

- This User’s Guide provides easy to understand directions for operation of your system. Please retain these instructions for future reference when adding stations or making changes to your system.

Packing List

Remove the unit from the package and check this list to be certain all parts are included:

Telephone Base Unit

Telephone Line Cords (2 long and 1 short)

Wall Mount Bracket/Desk Pedestal

Handset Coiled Handset Cord This User’s Guide

User’s Guide

Getting Started

Before you begin . . .

AC Adapter

Two Desk Pedestal Feet

Optional Accessories

iii

Optional Accessories

25-foot line cord

25-foot handset cord

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .i

Location of Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii

Installing Your System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-9

Step 1: Identify Your Existing Wiring System . . . . . . . . . . . . . . . . .1

Step 2: Plan Your Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Step 3: Install Desk/Table Top Phones . . . . . . . . . . . . . . . . . . . . . .4

Step 4: Install Wall Mounted Phones . . . . . . . . . . . . . . . . . . . . . . .6

Assigning Station Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Verifying Proper Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Setting Up Your System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-19

Setting Up Your System at a Glance . . . . . . . . . . . . . . . . . . . . . . .10

Setting Automatic Line Selection . . . . . . . . . . . . . . . . . . . . . . . . . .12

Setting Distinctive Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Setting Up Toll Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Setting System Call Privacy On/Off . . . . . . . . . . . . . . . . . . . . . . . .18

Setting Up Private, Auxiliary and Unconnected Lines . . . . . . . . . . .19

Operating Your System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20-43

Using the Desk Pedestal/Wall Mount Bracket . . . . . . . . . . . . . . . . .20

Indicator Light Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Setting Ringers On/Delayed/Off . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Adjusting Volume Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Making a Tone/Pulse Selection . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Making and Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Using Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Using Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Using Another Line During a Conversation . . . . . . . . . . . . . . . . . . .28

Table of Contents

Operating Your System (Continued)

Conferencing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Using Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Using Telephone Company Voice Mail . . . . . . . . . . . . . . . . . . . . . .34

Using Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Using Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Using Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Using Line Reserve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Releasing Call Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Using Toll Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Using the Call Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Using a Headset with Your Telephone . . . . . . . . . . . . . . . . . . . . . .42

Adjusting Your Telephone’s Time and Date . . . . . . . . . . . . . . . . . .43

Memory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44-49

Memory Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Using Memory Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Using Personal Directory Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Using Shared Directory Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Special Memory Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Intercom Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50-57

Making Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Answering Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Making Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Answering Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Selecting Intercom Ring, Intercom Voice, or Handsfree . . . . . . . . .54

Using Off Hook Voice Announce . . . . . . . . . . . . . . . . . . . . . . . . . .55

Monitoring a Room Using the Intercom . . . . . . . . . . . . . . . . . . . . .56

Naming Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Table of Contents

Expanding the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58-59

Standard Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Private Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Auxiliary Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Centrex Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60-63

Using Centrex with your Telephone . . . . . . . . . . . . . . . . . . . . . . . .60

Storing the Centrex Prefix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Setting up a Telephone as a Centrex Console . . . . . . . . . . . . . . . .62

Setting a Telephone to Ring a Centrex Console . . . . . . . . . . . . . . .63

Additional Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64-78

Using Other Telephones with your Telephone . . . . . . . . . . . . . . . . .64

Using the Data/Fax Jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Using Optional External Feature Module . . . . . . . . . . . . . . . . . . . .66

Replacing Your Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Adjusting Held Call Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Adjusting Auto Hold Drop Time . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Adjusting Flash Length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Erasing All Feature Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Setting the Loop Voltage Detector . . . . . . . . . . . . . . . . . . . . . . . . .73

Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

FCC Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80-81

Location of Controls

vii

SPEAKER Button and Indicator (pp. 25, 50-56)

Microphone (pp. 25, 50-56)

LOW BATTERY Indicator (p. 68)

VOLUME Control Buttons (p. 23)

Station In-Use Indicators (p. 21)

MUTE Button and Indicator (p. 36)

HEADSET Button and Indicator (p. 42)

HOLD Button (p. 27)

REDIAL Button (p. 26)

PAGE Button (pp. 52-53)

TRANSFER Button (pp. 30-31)

NEW CALL Lamp (pp. 32, 34)

PROGRAM Button (pp. 10-19, 44-57)

viii

Location of Controls

LEFT ARROW Button (pp. 32-33, 46-47)

DELETE Button (pp. 25, 32-33)

RIGHT ARROW Button (pp. 32-33, 46-47)

DIAL Button (pp. 32-33, 46-47)

CALLER ID Button (pp. 32-33)

LOWER Button (p. 45)

CONFERENCE Button (p. 29)

FLASH Button (pp. 35, 48)

Battery Compartment (p. 68)

Line Jacks (pp. 4, 6)

AC Adapter Jack (pp. 5-6)

MEMORY Buttons (p. 45)

LINE Buttons and Indicators (pp. 21, 25, 38)

INTERCOM Button and Indicator (pp. 21, 50-53)

Step 1: Identify Your Existing Wiring System

In order for you to properly connect your SBC 4000 to an existing wiring system, it is important that you understand its configuration. The following are the most common multiple line situations. They consist of either one or both types of standard telephone jacks: The RJ11 Single Line Jack and the RJ14 Double Line Jack. Your system should match one of them.

Line 1-2

Installing Your System

2 incoming lines with 2 wall jacks

3 incoming lines with 2 wall jacks

3 incoming lines with 3 wall jacks

4 incoming lines with 2 wall jacks

2 incoming lines with 1 wall jack

Line 1 Line 2

Line 3

Line 2 Line 3

Line 3-4

Line 1-2

Line 1

Line 1-2

Step 1: Identify Your Existing Wiring System (Continued)

Label the jacks at each location.

Identify and label the jacks at each location to avoid the possibility of improperly connecting any of the lines to the telephones. To do so, write the line number(s) directly on each jack plate with a felt-tip pen.

If you have difficulty in identifying wall jacks.

Call the vendor who installed the inside wiring and ask for assistance in identifying your existing wiring system and jacks.

If you are installing new wiring and jacks.

If any new telephone wiring and modular jacks need to be installed, and four lines are to be used, install two-line RJ14 jacks at each telephone location. Each RJ14 jack accommodates two telephone lines.

Installing Your System

4 incoming lines with 3 wall jacks

4 incoming lines with 4 wall jacks

Line 1-2

Line 1 Line 2 Line 3

Line 4

Line 3 Line 4

For example:

Installing Your System

Step 2: Plan Your Installation

Up to 16 SBC 4000 telephones may be connected to form your office/home configuration. Each phone must be assigned a different station number, from 11 to

26.

IMPORTANT: Each SBC 4000 telephone must be connected to the same Line 1 telephone number for proper operation. The remaining lines may or not be connected to each station as you desire.

Standard Installation:

Your telephones come factory-set for a standard “Shared” installation, which is also called “square” in telephone terminology. This means that Line 1 is to be connected to the same Line 1 telephone number at all the stations, Line 2 is to be connected to the same Line 2 telephone number at all the stations, and so on for Lines 3 and 4.

This is the desired setup for most installations, and if this is how you will be connecting your SBC 4000 system, you do not need to change any of the line connection settings in the telephones. You need only connect the phones to the telephone lines, and then follow the instructions on page 9 to be sure that you have connected the telephone numbers in the same order to each station.

Installations with Private Lines, Auxiliary Lines, and Unconnected Lines:

You may wish to connect private lines to Lines 2, 3 or 4 at some or all of your telephones. A private line is a telephone number that is connected to only one of the telephones, and is not shared with any other station. You may also wish to connect auxiliary lines to Lines 2, 3 or 4 at some of your telephones. An auxiliary line is a telephone number that is shared by two or more stations, but which is a different telephone number than the corresponding line at the other stations. These sort of installation requirements are common in Centrex environments, or in companies where clusters of telephones share common lines. In addition you may wish to leave some lines unconnected at some stations.

If your installation has any of these requirements, carefully fill out the worksheet on the following page and use it as a guide as you connect the telephone lines to your telephones, then follow the instructions on page 19 to properly set each line at each station.

Shared Private L2Aux1 Unconnected

Shared Private L3Aux1 Unconnected

Shared Private L4Aux1 L4Aux2 Unconnected

Stn. 11

Stn. 12

Stn. 13

Stn. 14

Stn. 15

Stn. 16

Stn. 17

Stn. 18

Stn. 19

Stn. 20

Stn. 21

Stn. 22

Stn. 23

Stn. 24

Stn. 25

Stn. 26

Station

Number

User’s Name or Telephone

Location

Mark each line at each station as either Shared, Private, Aux, or Unconnected. Refer to page 19 if you are not sure of the meaning of these terms. Note that Line 1 must be “Shared” at all the stations, meaning that Line 1 must be connected to the same telephone number at all the stations. IMPORTANT: If you have circled anything other than “Shared” on this worksheet, then after installing your phones according to this worksheet you must follow the instructions on page 19 to set each phone as you have marked on this worksheet.

Line 2

Tel #___________

Line 1

Tel #____

Line 3

Tel #___________

Line 4

Tel #___________

Installation Worksheet

Shared

Step 3: Install Desk/Table Top Phones

Installing Your System

1 Connect First Line Cord

Connect one end of a long telephone line cord to the jack on the bottom of the telephone labeled L1/L2. Connect the other end to the jack(s) labeled Lines 1 & 2 either:

directly to the wall jack if it is a two-line RJ14 jack

to a two-line coupler (not provided) if you have two single-line RJ11 jacks for lines 1 and 2. Then connect the two cords of the coupler to the corresponding wall jacks. Two-line couplers are available many places, for example Radio Shack (part #279-401).

2 Connect Second Line Cord

Connect one end of a long telephone line cord to the jack on the back of the telephone labeled L3/L4. Connect the other end to the wall jack(s) labeled Lines 3 & 4 in the same manner as described in the previous step.

1&2

Line 1

L1/L2

L3/L4

Line 2

Lines

Step 3: Install Desk/Table Top Phones (Continued)

3 Connect Handset

Plug either end of the coiled handset cord into the handset and the other end into the jack on the side of the telephone. Place the handset in the cradle.

4 Connect Power Cord

Plug the AC power cord into the adapter jack on the bottom of the telephone. Thread the power cord into the recessed groove. Plug the AC adapter into an electrical outlet not con-

trolled by a wall switch.

5 Assign a Station Number

Refer to page 8 for detailed instructions on assigning a station number.

6 Install a 9-Volt Battery (Optional)

It is not necessary for you to install a battery in your telephone for it to function normally. In fact, a battery is not even needed to preserve your memory dial numbers in the event of a power failure. This is because all memory dial numbers are stored in a static memory which retains its contents even with no electrical power. The only purpose of having a battery installed is so that the telephone itself can function for up to two hours in the event of a power failure. You may wish to install a battery in at least one phone for emergency operation, or have another standard phone available. If you wish to install a battery, refer to page 68 for detailed instructions.

7 Verify Proper Installation

IMPORTANT: Please remember to perform the procedure on page 9, after you assign each station number, to verify that each telephone is properly installed.

Installing Your System

Step 4: Install Wall Mounted Phones

1 Connect Cords to Telephone

If the wall jack is labeled Lines 1 & 2, connect the short telephone line cord to the jack on the telephone labeled L1/L2. If the wall jack is labeled Lines 3 & 4, connect the short cord to the jack on the telephone labeled L3/L4.

Connect the long telephone line cord to the other line jack on the telephone and thread it through its long groove on the bottom of the phone, then plug the AC power cord into the adapter jack on the bottom of the telephone, threading the power cord through its long groove on the bottom of the phone.

Thread the short telephone cord through the square hole in the center of the wall mount bracket, and then attach the wall mount bracket to the base of the telephone.

2 Connect Cords to Wall

Connect the long telephone line cord to the jack by the baseboard, and plug the AC adapter into the nearest electrical outlet not

controlled by a wall switch.

3 Reverse Handset Hook

Slide the telephone hook out of the cradle, rotate it 180 degrees so that its tab faces upward, and then slide it back into the cradle.

4 Connect Handset

Plug either end of the coiled handset cord into the handset and the other end into the jack on the side of the telephone. Place the handset in the cradle.

Installing Your System

L1/L2 L3/L4

AC power cord

Step 4: Install Wall Mounted Phones (Continued)

5 Assign a Station Number

Refer to page 8 for detailed instructions on assigning a station number.

6 Install a 9-Volt Battery (Optional)

7 Attach Telephone to Wall

Hold the telephone close to the wall and connect the short telephone line cord to the jack. Then mount the telephone to the wall plate, sliding it down firmly so that it locks securely in place.

8 Verify Proper Installation

IMPORTANT: Please remember to perform the procedure on page 9, after you assign each station number, to verify that each telephone is properly installed.

Installing Your System

Until a telephone is assigned a station number, the telephone will not operate, and the display will read “Station #??”. To assign this telephone a station number , simply press the soft key under CHANGE repeatedly until the desired station number is displayed.

It is important to connect the telephone to the telephone lines before

pressing CHANGE, so that the phone can check other existing stations in the system, and avoid offering you a duplicate station assignment.

Note: One phone in the system must be set as

Station #11 in order for all the system features, such as shared directory dial, to function.

Using Station Names

If you wish, you may also assign your station a name (See page 57). Then, people will see your station’s name when you call them on the intercom.

Assigning Station Numbers

Each station must be assigned a different station number.

Installing Your System

To assign a station a number:

1 Press PROGRAM.

- The display will read “Program...”

2 Press the soft key under NEXT.

- The display will show the currently

assigned station number.

3 Press the soft key under CHANGE

repeatedly, until the desired station number is displayed.

The choices are Station #11 through Station #26.

4 Press PROGRAM to exit.

You may follow the above steps at any time if you wish to change a telephone’s station number.

Note: If you are connecting your telephone for the first time, the telephone automatically starts at the station assignment screen, so you begin with step #3.

Verifying Proper Installation

The following procedure should be used at each telephone to verify proper installation. Also use this procedure any time you are experiencing difficulty, to test system configuration and identify possible system connection errors. The phone must be connected to the AC power supply, line 1 must be connected to the line 1 jack, and the phone must have been assigned an intercom station number.

IMPORTANT: If you ever have a problem with the installation or use of your system, please check the following procedure before calling customer support for assistance.

First, verify that line 1 is connected to the same telephone number at all the telephones. Do do this, press the line 1 button at one of the telephones. The line 1 LED should be green, the speakerphone LED should be red, and dial tone should be heard from the speaker. Now go to each of the other stations and make sure that each line 1 LED is red.

Next, make sure that lines 2, 3 and 4 are connected the same at all the phones by following the following steps at each telephone:

1. Press the line 1 button. The line 1 LED should be green, the speakerphone LED should be red, and dial tone should be heard from the speaker.

2. Dial the telephone number for line 2. The line 2 LED should flash slowly. If the line 2 LED does not flash, then line 2 is improperly connected to this telephone.

3. If this telephone utilizes line 3 and/or line 4, repeat steps 1 and 2, substituting the respective phone number(s) in step 2.

Installing Your System

Setting Up Your System

Setting Up Your System At A Glance

The following must be done at each station:

Program

Station Number Assignment

Automatic Line Selection

Set Distinctive Ringing

Toll Restriction

Set up and Private, Auxiliary, and Unconnected Lines

Set Ringers On/Delayed/Off

Select Intercom Ring, Voice or Handsfree

Factory Setting

Not assigned

Line 1

None Set

No Restrictions

None Set

All Ringers On

Handsfree

Page

14-17

Note: You must program a feature only if you wish to change its setting from the

Factory Setting.

Setting Up Your System

Setting Up Your System At A Glance (Continued)

The following must be done at Station #11

Program

Set Toll Restriction Access Code

Set System Call Privacy On/Off

Tone or Pulse Dialing

Store Shared Directory Dial Numbers

Name Stations

Factory Setting

“1234”

Tone

None Stored

None Named

Page

Note: You must program a feature only if you wish to change its setting from the

Factory Setting.

Setting Up Your System

Setting Automatic Line Selection

To choose which line will be automatically selected:

Press PROGRAM.

- The display will read “Program...”

2 Press the soft key under NEXT

repeatedly, until ”Auto Seize” appears in the display.

The display will show the current auto seize setting.

3 Press the soft key under CHANGE

repeatedly, until the desired auto seize setting is displayed.

The choices are: Auto Seize:L1 (factory setting) Auto Seize:L2 Auto Seize:L3 Auto Seize:L4 Auto Seize:INTCM

4 Press PROGRAM to exit.

This feature allows you to choose which line will be selected automatically when you lift the handset or press the SPEAKER button.

You may choose any of the outside lines or the Intercom line. If your chosen line is in-use, the telephone will automatically select the next available line.

Note: An incoming call that is ringing at your telephone will be selected automatically when you lift the handset or press the SPEAKER or HEADSET button, regardless of the choices you have made for automatic line selection.

If you wish to select a different line while your phone is ringing, you must press the desired LINE button before lifting the handset.

You may choose any of the outside lines or the Intercom line to be selected automatically when you lift the handset or press the SPEAKER button

Setting Distinctive Ringing

Setting Up Your System

To assign distinctive rings to one or more lines:

Press PROGRAM.

- The display will read “Program...”

2 Press the soft key under NEXT

repeatedly, until ”Distinctive Ring” appears in the display, and then press ENTER

The display will show the distinctive ring setting for Line 1.

3 Press the soft key under CHANGE

repeatedly, until the desired distinctive ring setting for Line 1is displayed.

The choices are: L1:RING SOUND #1 (factory setting) through RING SOUND #8

4 Press the soft key under NEXT to

see the current setting for Line 2, and repeat steps 3 and 4 to change the settings for Lines 2-4.

5 Press PROGRAM to exit.

Note: At any time when you have a

particular distinctive ring setting displayed, you may press the soft key under HEAR to hear an example of that distinctive ring.

All lines are initially set to ring with Ring Sound #1. If you prefer, you may assign each outside line one of seven other distinctive ringer tones.

This feature is usually used in one of four ways: 1 You may want to assign one of your lines its

own ring tone and leave the other lines set at the default ring. For example, if line 3 were a private line at your telephone, you may assign it a distinctive ring so you could easily recognize calls ringing on your private line.

2 Or, you may want to assign a particular line the same distinctive ring at all of the stations. For example, if line 3 were the customer service line, you may assign line 3 the same distinctive tone at all the telephones so everybody could easily tell when this line was ringing.

3 Another use of this feature would be to give all of the lines at your telephone the same distinctive ring so that you could easily tell when your particular phone was ringing and differentiate it from the ringing of other nearby telephones.

4 Or, you might give all of your lines the same distinctive ring simply because you prefer that particular ringing tone.

Setting Up Your System

To set the system’s toll restriction access code:

At Station #1

Press PROGRAM.

- The display will read “Program...”

2 Press the soft key under NEXT

repeatedly, until “Toll Restriction” appears in the display, and then press ENTER.

- The display will read “Access Code:

****

.”

3 Press the soft key under CHANGE if

you wish to store a new access code.

4 Enter a 4 digit number. 5 Press PROGRAM to exit.

The Toll Restriction feature enables you to control outgoing calls and helps you prevent unauthorized long distance calls.

The toll restriction access code is set at station #11. This code is needed when you wish to change any toll restriction settings or when you wish to turn toll restriction on or off at a particular phone. (See page 40).

If you ever forget the access code, simply set a new code at Station #11. Until you set the access code, the code will be the one set at the factory, which is “1234”.

Setting the restricted numbers and the allowed exceptions at a particular telephone:

Follow the instructions on the following three pages for setting toll restrictions at particular phones. After you set a phone’s toll restrictions, the settings will not be erased, even in the event of a power failure. So you do not need to worry about ever having to re-enter the toll restriction settings at any of the stations. If you ever do wish to erase all the toll restriction settings stored at a particular phone, follow the instructions on page 49.

Turning toll restriction on/off at a particular telephone:

Follow the instructions on page 40 for turning toll restriction on and off at a particular phone. Note: After setting a station’s restrictions, its toll restriction is automatically ON. In the future, you may temporarily override its toll restriction or turn its toll restriction off for a longer period without affecting the settings stored in the telephone.

Setting Up Toll Restriction

Setting Up Your System

To set the restricted numbers at a particular telephone:

Press PROGRAM.

- The display will read “Program...”

2 Press the soft key under NEXT

repeatedly, until “Toll Restriction” appears in the display, and then press ENTER.

- The display will read “Enter Code:”

3 Enter the 4 digit toll restriction

access code which was set at Station #11 (See preceding page).

- You will hear a confirmation beep and the display will read “Set Restricted #”

4 Press ENTER

- The display will show the currently stored Restriction #1, or indicate “1:!!!!!!” if there is no

Restriction #1 yet stored.

5 Press the soft key under CHANGE if

you wish to store a new Restriction #1, then dial desired restricted number, up to 6 digits.

6 Press the soft key under SAVE. 7 Press the soft key under NEXT and

repeat steps 5-6 if you wish to store any additional restrictions at this phone.

Setting Up Toll Restriction (Continued)

Toll restriction numbers are set individually at each station, so the restrictions can vary from phone to phone.

Some examples of popular restrictions: “1” ... to restrict all numbers starting with “1”. “01” ... to restrict all international calls. “0” ... to restrict all operator-assisted calls. “#976” ... to restrict all “0976” and “1976” calls. (When you enter restricted numbers, “#” is a wildcard that stands for the number “0” or “1”.) Note: Restrictions are usually just a few digits, since they prevent the dialing of all numbers starting with those digits.

Use the Worksheet below to plan your choice of restricted numbers. If you plan to set any stations with a different set of restrictions, then use additional copies of this worksheet.

You can set as many as five restricted numbers at each telephone.

Enter the restricted numbers exactly as you would dial them out. Each restriction can be up to 6 digits long.

1st Restriction 2nd Restriction 3rd Restriction 4th Restriction 5th Restriction

Worksheet

Setting Up Toll Restriction (Continued)

Setting Up Your System

To completely restrict specific lines at a telephone:

Press PROGRAM.

- The display will read “Program...”

2 Press the soft key under NEXT

repeatedly, until “Toll Restriction” appears in the display, and then press ENTER.

- The display will read “Enter Code:”

3 Enter the 4 digit toll restriction access

code which was set at Station #11 (See page 14).

- You will hear a confirmation beep and the display will read “Set Restricted #”

4 Press the soft key under NEXT

repeatedly, until “Line Restriction” appears in the display, and then press ENTER.

5 Press the soft key under CHANGE

repeatedly, until the desired Line 1 Restriction setting is displayed.

The choices are: L1: NORMAL (factory setting) L1: RESTRICTED

6 Press the soft key under NEXT to

see the current setting for Line 2, and repeat steps 5 and 6 to change the settings for Lines 2-4.

7 Press PROGRAM to exit.

In addition to setting specific restrictions at a particular phone (See preceding page), you may completely restrict any or all of the lines at a particular station.

People will not be able to make any outgoing calls on any lines that are completely restricted at a station, with the exception of the allowed numbers at that station and calls to “911”. However, they will still be able to receive incoming calls on these lines, take calls off hold, and have full use of the intercom.

The ability to completely restrict lines is useful in an office where you only want people to make calls on certain lines at particular stations. You may also wish to put one station in a public area, such as a lobby, and completely restrict all or most of its lines.

Setting Up Your System

To set the allowed numbers at a particular telephone:

Press PROGRAM.

- The display will read “Program...”

2 Press the soft key under NEXT

repeatedly, until “Toll Restriction” appears in the display, and then press ENTER.

- The display will read “Enter Code:”

3 Enter the 4 digit toll restriction access

code which was set at Station #11 (See page 14).

- You will hear a confirmation beep and the display will read “Set Restricted #”

4 Press the soft key under NEXT.

- The display will read “Set Allowed #”

5 Press ENTER

- The display will show the currently stored Allowed #1, or indicate “1:!!!!!!!!!!” if there is no

Allowed #1 yet stored.

6 Press the soft key under CHANGE if

you wish to store a new Allowed #1, then dial desired allowed number, up to 10 digits.

7 Press the soft key under SAVE. 8 Press the soft key under NEXT and

repeat steps 6-7 if you wish to store any additional allowed numbers at this phone.

If you set restrictions at a particular phone, you will most likely also want to store some allowed exceptions at that telephone.

For example, if you restrict long-distance calls, you will probably want to store some allowed area codes, such as “1301”. Or, for example, you may wish to store “1800”, to allow all “1800” calls. Or “1

*******

” to allow all “1+7 digit” calls. (When you enter allowed numbers, “*” is a wildcard that stands for any number from 0-9.) You may also want to store some specific allowed numbers, for example other company offices.

Use the Worksheet below to plan your choice of allowed numbers. If you plan to set any stations with a different set of allowed numbers, then use additional copies of this worksheet.

Setting Up Toll Restriction (Continued)

You can set as many as five allowed numbers at each telephone.

Enter the allowed numbers exactly as you would dial them out. Each allowed number can be up to 10 digits long.

1st Allowed 2nd Allowed 3rd Allowed 4th Allowed 5th Allowed

Worksheet

Setting Up Your System

To set system call privacy on/off:

At Station #1

Press PROGRAM.

- The display will read “Program...”

2 Press the soft key under NEXT

repeatedly, until “Advanced Setting” appears in the display, and then press ENTER.

3 Press the soft key under NEXT until

“Call Privacy” appears in the display, and then press ENTER.

The display will show the current Call Privacy setting

4 Press the soft key under CHANGE

repeatedly, until the desired call privacy setting is displayed.

The choices are: Call Privacy:ON (factory setting) Call Privacy:OFF

5 Press PROGRAM to exit.

Note: Even if you set Call Privacy on,

people will still be able to turn Call Privacy off during a call if they wish by pressing the CONFERENCE button. (See page 39)

Setting System Call Privacy On/Off

The Call Privacy feature is set at Station #11, and this setting governs the entire system. There are two possible settings:

CALL PRIVACY ON: This is the initial factory setting and when this is set nobody can pick up their station and join or listen to your conversation unless you first release the call privacy by pressing the CONFERENCE button. This feature helps prevent eavesdropping and the disturbance of people accidentally interrupting your telephone conversations.

CALL PRIVACY OFF: This setting is useful for people who find the call privacy feature unnecessary or inconvenient. In some businesses, people prefer to be able to pick up other stations without the privacy having to be released first or having to be conferenced to the line.

Note: There is always call privacy on intercom calls regardless of your system call privacy selection. People at other stations cannot listen in to your intercom conversations.

If you set your system call privacy ON, you may still press the CONFERENCE button at any time during a call to release Call Privacy

CONFERENCE



ABC

FLASH

GHI

JKL

To program:

Press PROGRAM.

- The display will read “Program...”

2 Press the soft key under NEXT

repeatedly, until ”Line Connections” appears in the display, and then press ENTER.

The display will show the current line connection setting for Line 2.

3 Press the soft key under CHANGE

repeatedly, until the desired line connection setting for Line 2 is displayed.

The choices are: L2: SHARED (factory setting) L2: PRIVATE L2: L2 AUX1 L2: UNCONNECTED

4 Press the soft key under NEXT to

see the current setting for Line 3, and repeat steps 3 and 4 to change the settings for Lines 3-4.

5 Press PROGRAM to exit.

Setting Up Private, Auxiliary and Unconnected Lines

While you must share the same Line 1 telephone number at all the stations, you may choose to leave some lines unconnected at particular stations or to connect private or auxiliary lines to Lines 2, 3 or 4 at particular stations.

SHARED: This is the factory setting for all lines, and is the setting you use if the particular line is connected at this station to the same telephone number as the corresponding line at the other stations.

PRIVATE: Use this setting at any telephone that is connected to a different telephone number than the corresponding line at the other stations. For example, you may connect your private telephone number to Line 3 at your station instead of connecting your station to the shared Line 3. In this example, you would set Line 3 at your station as PRIVATE.

AUX: Use this setting if two or more stations are connected to a different telephone number than the corresponding line at the other stations, but they share the same number among themselves. For example, you may connect a group of stations to a separate Line 3 telephone number than the rest of the system, yet they share that same Line 3 telephone number among themselves. In this example, you would set Line 3 at these stations to “L3 AUX1.”

Note that you can have up to one auxiliary Line 2, one auxiliary Line 3, and up to two auxiliary Line 4’s.

UNCONNECTED: Use this feature at any telephone that is not physically connected to all of its lines. For example, you may install an 4-line telephone in a room that is currently wired for only lines 1, 2 and 3. In this example, you would set Line 4 at this station as UNCONNECTED.

Setting Up Your System

Operating Your System

Your telephone can be placed on a desk or mounted on a wall.

If you would like to wall mount your telephone, please refer to the instructions on page 6.

The wall mount bracket can also be used as a desk pedestal. Simply attach the bracket in the opposite direction that you would for wall mounting, pressing firmly upward to snap it in place, and clip in the two supplied desk pedestal feet.

Many people prefer the extra tilt provided by the pedestal, especially when the phone is placed on a large desk.

Y ou may choose to place yourtelephone on a desk without the desk pedestal. If you do so, set the desk pedestal/wall mount bracket aside in case you want to use it in the future.

Using the Desk Pedestal/Wall Mount Bracket

Operating Your System

Indicator Light Description

Off Line is free On steady (red) Line is in use at another station

On steady (green) Line is in use at your station On steady (orange) Line is reserved at your station

Flashing slowly (orange) An outside call is ringing at your telephone Flashing slowly (red) An outside call is ringing, but your ringer is Off,

Delayed, DND, or another call is already ringing

On (red) plus wink Call is on hold at another station On (green) plus wink Call is on hold at your station

On (red) plus orange wink Call is on hold past reminder time at another ext. On (green) plus orange wink Call is on hold past reminder time at your station Note that the orange wink alerts everybody to a call that is still on hold past the reminder time.

Flashing quickly (red) Call is being transferred to all stations Flashing quickly (green) Call is being transferred to your station

Line indicators

Intercom Indicator

Off Intercom is free On steady (red) Intercom is in use at another station

On steady (green) Intercom is in use at your station Flashing quickly (red) Someone is paging all stations

Flashing quickly (green) Someone is intercoming or paging your station

LCD Station In-Use Indicators

Off That station is free On That station is in-use

Operating Your System

To choose how each line will ring: 1 Press PROGRAM.

- The display will read “Program...”

2 Press the soft key under NEXT repeat-

edly, until “Ringer Settings” appears in the display, and then press ENTER.

3 The display will show the current ringer

setting for Line 1.

4 Press the soft key under CHANGE

repeatedly, until the desired ringer setting for Line 1 is displayed.

The choices are: L1 Ringer: ON (factory setting) L1 Ringer: DELAY L1 Ringer: OFF

5 Press the soft key under NEXT to see

the current ringer setting for Line 2, and repeat steps 4 and 5 to change the ringer settings for Lines 2-4.

6 Press PROGRAM to exit.

Setting Ringers On/Delayed/Off

The ringers for each outside line are controlled individually at each telephone. There are three possible settings for each line ringer:

RINGER ON: The line will ring normally. DELAYED RING: The line will start ringing after

the first 20 seconds. This is useful for an office where a secretary usually answers the phone.

RINGER OFF: The line will not ring. In all these cases, the line indicators will flash

normally to signal an incoming call, and you can always answer that line, whether or not it is ringing at your telephone, by pressing the corresponding flashing line button.

Note: If you set a ringer ON or DELAYED, and a call comes in on that line while you are having a conversation on another line, a double ring will sound every 15 seconds to alert you of the incoming call. This feature, called “off-hook ringing”, can be turned off if you prefer. To do this, press PROGRAM, then press the soft key under NEXT repeatedly until “Off Hook Ring” appears in the display, along with the current setting. Press the soft key under CHANGE if you wish to change the setting, and press PROGRAM to exit.

Each line ringer can be set individually.

An incoming call will flash ORANGE at your telephone...

...or RED if that line ringer is off, delayed, your Do Not Disturb is activated, or another call has already started ringing

To adjust the ringer volume:

While the phone is on-hook and idle:

1 Press the up and down VOLUME

buttons to set desired ringer volume. With each press, the phone will ring once at the new volume.

To adjust the handset volume:

While using the handset:

1 Listen to dial tone or voice. 2 Press the up and down VOLUME

buttons to set desired handset volume.

To adjust the speakerphone volume:

While the speakerphone is activated:

1 Listen to dial tone or voice. 2 Press the up and down VOLUME

buttons to set desired speakerphone volume.

To adjust the intercom speaker volume:

While using the intercom or receiving a page:

1 Listen to the voice coming through

your speaker.

2 Press the up and down VOLUME

buttons to set desired intercom speaker volume.

Operating Your System

Adjusting Volume Levels

The Ringer, Handset, Speakerphone, Intercom Speaker and Discrete Alert Volumes can all be set independently by using the VOLUME buttons. To increase the volume, press the UP button. To decrease the volume, press the DOWN button. Eight ringer, four handset, eight speakerphone, eight intercom speaker, and eight discrete alert volumes are available.

The speaker volume levels for the intercom and for outside calls are separate and independent of one another. You may, for example, set your speakerphone so that a caller’s voice will be at a normal level, yet intercom pages will come through at a louder volume.

To adjust the discrete alert volume:

While the phone is on-hook and idle:

1 Press HOLD. 2 Press the up and down arrows of the VOL-

UME button to set desired discrete alert volume. With each press, the phone will ring once at the new discrete alert volume.

The discrete alert volume setting governs the volume of off-hook ringing, off-hook intercom ringing, the held call reminder, and the line reserve alert.

Press to raise volume Press to lower volume

VOLUME

Operating Your System

To set your system to Tone or Pulse Dialing:

At Station #1

Press PROGRAM.

- The display will read “Program...”

2 Press the soft key under NEXT

repeatedly, until “Advanced Setting” appears in the display, and then press ENTER.

3 Press the soft key under NEXT until

“Tone/Pulse” appears in the display, and then press ENTER.

The display will show the current tone/pulse setting

4 Press the soft key under CHANGE

repeatedly, until the desired tone/pulse setting is displayed.

The choices are: Dial: TONE (factory setting) Dial: PULSE

5 Press PROGRAM to exit.

The Tone or Pulse dialing selection is made at Station #11, and this setting governs the entire system.

If any of your telephone lines have Pulse service, you must select Pulse Dialing.

If all your lines have Tone Service, leave the setting at Tone Dialing.

If your system is set to Pulse Dialing, you may press the

button to change the dialing mode

temporarily to tone during a call. This feature is useful if you have to send tone

signals for access to telephone banking, long distance or other special services. Dialing mode will revert to pulse when you hang up.

Making a Tone/Pulse Selection

Press the *button to send tone signals if your system is set to Pulse Dialing



OPERTONE



To make and answer calls using the handset:

Lift the handset.

If you wish to override automatic line selection, press desired LINE button before lifting the handset.

2 Replace the handset in the cradle to

hang up.

To make and answer calls using the speakerphone:

Press the SPEAKER button to activate the speakerphone.

If you wish to override automatic line selection, press the desired LINE button instead of pressing the SPEAKER button, and you will be connected to that line on speakerphone.

2 Press SPEAKER again to hang up.

Operating Your System

Making and Answering a Call

When you lift the handset to make a call, the phone selects a line according to its automatic line selection setting. (See page 12.) If you lift the handset while your phone is ringing, your phone will automatically select the ringing line. If you wish to override automatic line selection, press the desired LINE button before lifting the handset.

You can use the speakerphone to make or answer an outside call, an intercom call or a page. Simply press the SPEAKER button instead of lifting the handset.

When you press the SPEAKER button to make a call, the phone selects a line according to its automatic line selection setting. (See page 12.) If you press the SPEAKER button while your phone is ringing, you will automatically answer the ringing line. If you wish to override automatic line selection, press the desired LINE button instead of pressing the SPEAKER button, and you will be connected to that line on the speakerphone.

During a call, you may switch back and forth between handset and speakerphone as much as you like. Simply press the SPEAKER button while using the handset to activate the speakerphone and then hang up your handset. To switch back to a handset call, lift the handset.

Note that whenever the SPEAKER indicator is on, you may hang up the handset without disconnecting your call.

Note: You may make calls on either handset or speakerphone using the “predialing” feature. Many people find this a convenient and relaxing method of placing calls. See page 49 for details on using the predialing feature.

Operating Your System

To redial the last phone number you dialed:

Go off-hook, either by lifting the handset, pressing SPEAKER, press-

ing HEADSET, or by pressing the desired LINE button.

2 Press REDIAL.

To redial any of the last five phone numbers you dialed:

While the phone is on-hook and idle, press REDIAL.

- The display will show the last number dialed, along with the time and date of the call, and its duration.

2 Press the right arrow button under

the display to scroll through a list of the last five numbers dialed, along with the date, time and duration of each call.

3 Go off-hook at any time to dial the

displayed number.

The Redial feature enables you to redial or simply view any of the last five telephone numbers you dialed, along with the time, date and duration of each call.

Note that the redial feature is useful if you simply wish to review your recent calls, or if you wish to know the duration of a particular call. There is no need to actually dial the number.

Using Redial

Press REDIAL to redial the last number you called

Press REDIAL and then the right arrow button to redial any of the last five numbers you dialed

PAGE

REDIAL

HOLD

Operating Your System

To put an outside call on hold:

Press HOLD.

2 To take the call off hold, press the

line button of the line on hold.

Note: Once a call is on hold, it can be taken off hold by any SBC 4000 telephone.

While a caller is on hold, you can replace the handset without disconnecting the call. Press the LINE button at any time to return to your call. Note: You cannot put an intercom call on hold.

If the call is still on hold at your telephone after one minute, a triple ring will sound, and will sound every minute thereafter to alert you that the caller is still on hold.

Note: If you wish, you may change the first held call reminder from two minutes to a different time. (See Page 69.)

You can also take a call off from hold at a nonSBC 4000 telephone, by simply seizing the line at that telephone.

Using Hold

Press HOLD to place an outside call on hold

PAGE

REDIAL

HOLD

Operating Your System

To make a call on another line:

Press HOLD to place the first call on hold.

2 Press another LINE button to make

a call on that line.

3 Press the LINE button of the first

call at any time to return to the first call.

To answer a call ringing on another line:

Press HOLD to place the first call on hold.

2 Press the flashing LINE button to

answer the incoming call.

To switch between lines:

1 Press HOLD to place your current

call on hold.

2 Press another LINE button to make

or answer another call.

Using Another Line During a Conversation

While having a conversation on one line, you may make a call on another line. Press HOLD to place your first call on hold and then press another LINE button to make a second call. Press the first LINE button at any time to return to your original call and disconnect the second call. If you wish to keep the second call, you must remember to place it on hold before returning to the original call.

While having a conversation on one line, if a call comes in on another line, its line lamp will begin flashing and a double ring will sound every 15 seconds to alert you of that incoming call. If an incoming call is ringing on a line that is set to “ringer off” at your telephone, the alerting ring will not sound.

You may answer the call by pressing the flashing LINE button. Remember to put the first call on hold before answering the incoming call, or the first call will be disconnected.

You can switch between lines as much as you want during the course of a call. Always remember to place your current call on hold before seizing another line, or you will disconnect your current call.

Remember to put your current call on hold before seizing another line

REDIAL

HOLD

Operating Your System

To conference two outside calls:

Make or answer a call.

2 Press HOLD.

Make or answer a call on another line.

4 When the second call is connected,

press the CONFERENCE button. The lines are immediately conferenced.

5 To end a conference call, hang up.

Both parties will be disconnected. OR You may press a LINE button if you wish to continue with the call on that line. The party on the other line will be disconnected.

To conference another station while on an outside call:

Place an intercom call to the desired station. The outside call is automati-

cally placed on hold.

2 After the person at the other station

answers, press the CONFERENCE button to create a conference call.

3 To end the conference call, hang up.

The person at the other station may remain connected to the outside call.

While having a conversation on one line, you can make or answer a second call on another line, then connect both lines together to create a conference call.

If you wish to talk privately with one party during a conference call, press HOLD to place both lines on hold, and then press a LINE button to talk privately with the person on that line. Press CONFERENCE to resume the conference call.

You may also use the conference feature to join another station to a call on an outside line. The person at either SBC 4000 telephone can leave the conference call by hanging up, and the remaining station will stay connected to the outside call.

Another way to conference another station to an outside call is to tell the person at the other station to press the appropriate LINE button at their telephone. Note that if System Call Privacy is ON, you must first turn Call Privacy OFF by pressing the CONFERENCE button, or the person at the other station will not be able join the call by pressing their LINE button.

Conferencing Calls

The Conference button allows you to join two outside calls, or another station to an outside call

CONFERENCE

FLASH

Operating Your System

To transfer a call after first announcing it to the other station:

Place an intercom call to the desired station. The outside call is automat-

ically placed on hold.

2 Wait for an answer. Announce that

you are transferring the call.

3 Press the TRANSFER button.

To transfer a call directly, without first announcing it to the other station:

Press the TRANSFER button.

2 Dial the desired two-digit station

number to transfer the call to that station.

You may transfer a call to another station after first placing an intercom call to the desired station to announce the call. If the person at the other station wishes to talk to the caller, simply press the TRANSFER button and hang up your telephone. This feature is especially useful for screening calls.

Note: If the other station does not wish to be transferred the call, press the LINE button to return to the outside call.

You may also transfer a call directly, without announcing it to the other station. While the desired station is ringing, the call will stay on hold at all the other stations, including yours. If the person at the desired station does not answer, you can re-engage the call by pressing the flashing LINE button. Likewise, if you hear your telephone ringing the transfer ring and you are nearer to another telephone, you can take the call at this telephone simply by pressing the flashing LINE button.

Note: If the desired station does not answer, it will stop ringing after one minute.

Transferring an Outside Call to Another Station

Press TRANSFER to send a call to another station

TRANSFER

PAGE

Operating Your System

To use the transfer ring: 1 Press TRANSFER twice.

All the other phones will now ring with the transfer ring.

To use one of eight personal rings:

Press TRANSFER and then the

desired dial pad number buttons (from 31-38).

All the other phones will now ring with the personal ring represented by that number.

Transferring an Outside Call to All Stations

You may transfer an outside call to all stations by using the transfer ring or one of eight personal rings. If you answer a call that is not for you, and you do not know where to direct it, just press TRANSFER twice. All of the other phones will ring in the transfer ring and the call will be transferred to whoever answers next. The call will remain on hold at your station until another station picks up the call.

Your telephone also features eight unique personal transfer rings which you may use to transfer a call to all of the other stations. This feature is helpful if you wish to transfer a call to a particular person who may not always be by a particular phone. Many people find this method of transferring a call more professional and unobtrusive than the traditional method of using voice pages to call people to the phone. You may assign each person their own personal ring, and each time a call comes in for them, you can transfer the call to all stations with their personal ring.

Press TRANSFER twice to transfer a call to all stations

Or use the dialpad numbers 31-38 to transfer a call to all stations with a personal ring

TRANSFER

ABC

JKL

DEF

PAGE

MNO

Operating Your System

Using Caller ID

To see the caller ID information of an incoming call:

The caller ID information will be displayed automatically, with no need to press the CALLER ID button.

To use call waiting caller ID:

When you are on the line and another call comes in, the display will automatically display the caller ID information. If you wish to answer that call, use the FLASH button to toggle between the calls.

To use the NEW CALL Lamp:

When the NEW CALL lamp is lit solid, this means that at least one new call has been added to the caller list since the Caller ID button was last pressed.

Note that the NEW CALL lamp will turn off as soon as you press the Caller ID button, regardless of whether you view the new calls or not. Note also that if you answer a call

at your phone, it will not light the NEW CALL lamp.

To view numbers in the caller list:

1 Press the CALLER ID button. 2 Use the right and left arrow buttons

under the display to view the caller list.

The Caller ID feature works in conjunction with Caller ID service, which may be offered by your local telephone company, is name and number and call waiting caller ID compatible, and can store up to 50 of your most recent calls.

In order for this feature to work, you must subscribe to the Caller ID service from your local telephone company. Name and number caller ID and call waiting caller ID may not be available in all areas that offer caller ID service, and may cost more than basic number caller ID service.

Note that you must order Caller ID service separately for each line on which you want the service.

If you subscribe to Call Waiting Caller ID combined service, your telephone will let you see who is calling while you are on another call. Note that your telephone company must provide this service in order for this feature to work.

When you press the CALLER ID button to view the caller list, the display will indicate the number of new calls in the caller list, as well as the total number of calls in the caller list. A “new” call is one that has not yet been viewed. You can then use the right arrow button to view the list from most recent to oldest, or the left arrow button to go from the oldest to the most recent calls.

Press CALLER ID and the arrow buttons to view the caller list

Operating Your System

Using Caller ID (Continued)

To dial a number in the caller list: 1 Follow the instructions on the previous

page for viewing the caller list.

2 Lift your handset, or press DIAL, or

SPEAKER, or HEADSET, or a LINE button when the desired number is displayed.

Note that before performing step 2, you may press the “#” button repeatedly to scroll through different choices for dialing that number, either with our without the area code or a “1” in front.

To delete numbers from the caller list:

While viewing the caller list, press the

DELETE button twice when the desired number is displayed,

press the DELETE button and keep it depressed for 5 seconds to delete all the numbers in the caller list.

Note: In addition to being able to delete any and all records from your caller list, you can decide whether calls are stored in the first place. You may choose separately for each line at your phone. To do this, press PROGRAM, then NEXT until you see “Caller ID Store”, then press ENTER. Press CHANGE if you wish to change the setting for Line 1, and then press NEXT and CHANGE to view and change the settings for Lines 2-4.

When you dial a number from the caller list, the telephone will dial it as it is shown in the display, with a “1” and the area code. If you need to dial it in a different way, press the “#” button to scroll through different choices for dialing the number before going off-hook or pressing DIAL.

Entering Area Codes into your telephone

You may also enter area codes into your telephone so that telephone numbers are displayed properly, enabling you to dial numbers in the caller list without having to press the “#” button first.

You may enter one HOME area code. Use this feature if you only need to dial the seven digits of the telephone numbers for calls in your own area code. After you program your home area code, when you receive a call from within this area code, the screen will display only the seven digits, and only those seven digits will be dialed out.

You may also enter up to six LOCAL area codes. Use this feature if there are certain area codes that require you to dial the area code plus the seven digits, but without the “1” in front.

In addition, you may enter up to six “1 PLUS 7” area codes. Use this feature if there are certain area codes that require you to dial a “1” plus the seven digits, but without the area code.

To enter your HOME, LOCAL, and “1 PLUS 7” area codes, press PROGRAM, then press NEXT until you see “Area Codes” in the display, then press ENTER. You will see the HOME area code setting. Press CHANGE if you wish to change this setting, or press NEXT to view the LOCAL and “1 PLUS 7” area code settings. Press CHANGE whenever you wish to enter a new code or change a currently stored code.

Operating Your System

Using Telephone Company Voice Mail

To use your NEW CALL lamp to indicate voice mail messages:

Subscribe to voice mail service from your local Telephone Company.

2 Follow the instructions at right to set

your voice mail detector to the proper line.

- The NEW CALL lamp will now flash whenever you have new messages.

To access your voice mail messages:

Dial the number for your Telephone Company voice mail service. You

may wish to store this number in one of your phone’s memory locations for easy access (see page 45).

To turn off the NEW CALL lamp:

If your NEW CALL lamp ever remains flashing even after you have retrieved your messages, you may turn it off manually by following the following instructions:

1 Press PROGRAM.

- The display will read “Program...”

2 Press the soft key under NEXT until

“New Call Lamp and VMWI Message” appears in the display.

3 Press the soft key under RESET.

If you subscribe to Telephone Company voice mail, the NEW CALL lamp will flash when you have unretrieved messages.

Your telephone comes factory-set to detect messages on Line 1. If your voice mail service is on one of the other lines, you may change this setting to the proper line. You may also turn the feature off if you prefer.

To do this, press PROGRAM, then NEXT repeatedly until you see “Phone Co VMWI” in the display, then press ENTER. The display will read “VMWI: LINE 1.” Press CHANGE if you wish to select LINE 2, LINE 3, LINE 4, or OFF.

Message signals are sent by the Telephone Company in one of two ways: FSK or stutter dial tone. Your telephone comes factory-set to FSK, which means that only its FSK detector is active.

If your NEW CALL lamp functions properly, then do not change this setting. However , if your NEW CALL lamp does not flash when you have unretrieved messages, and yet you hear the stutter dial tone when you pick up your handset, first make sure you have followed the above steps to make sure you have set the detector to the line that your voice mail service is on.

If your NEW CALL lamp still does not function properly, then set your detector to STUTTER.

To do this, follow the above steps to set the proper line, then press NEXT. The display will read “VMWI: FSK.” Press CHANGE if you wish to select STUTTER. This will activate the stutter dial tone detector.

Using Flash

Operating Your System

1 Press FLASH instead of the switch-

hook when using custom calling services or when activating certain Centrex or PBX features.

Press the FLASH button instead of pressing the switchhook to activate services such as Call Waiting or 3-Way Calling, or to activate certain PBX or Centrex features. You may be required to press other buttons before or after you press FLASH. Refer to the custom calling instructions provided by your local telephone company or to the operating instructions provided with your PBX.

You can store a switchhook flash into a memory location. When you store a flash, it is represented in the display by a small “f”. (See page 48.)

Note: The initial factory-set flash length is 700 milliseconds, which is appropriate for most installations. However, you can adjust the flash length to make it longer or shorter. (See page

71.)

Press FLASH to access custom calling services such as Call Waiting

CONFERENCE

FLASH

VOLUME

Using Mute

Operating Your System

To turn mute on/off during a call:

Press MUTE.

- The MUTE indicator turns ON.

2 Press MUTE again to cancel MUTE.

- The MUTE indicator turns OFF.

The Mute feature allows you to turn off your telephone’s microphone so that the other party cannot hear you.

The Mute feature works whether you are using the handset or the speakerphone. It silences only your voice; you will still be able to hear the other party.

The Mute feature automatically cancels when you hang up, switch between lines or switch from speakerphone to handset during a call.

Press MUTE to turn off your microphone so you cannot be heard

HEADSET

MUTESPEAKER

Operating Your System

Using Do Not Disturb (DND)

To activate Do Not Disturb: 1 Press PROGRAM.

- The display will read “Program...”

2 Press the soft key under NEXT

repeatedly, until “Don’t Dsturb:OFF” appears in the display.

3 Press the soft key under CHANGE.

The display will now read “Don’t Dsturb:ON”.

4 Press PROGRAM to exit.

You will notice that your phone’s DND indicator in the display is now on, and your telephone’s display will read “Do Not Disturb.”

To cancel Do Not Disturb:

Press the soft key under RESET at any time to cancel Do Not Disturb.

The Do Not Disturb feature is useful to prevent interruptions during meetings or whenever you do not want to be disturbed.

While the Do Not Disturb feature is activated, your telephone will not ring. Incoming calls will be signaled only by the LINE indicators flashing. Pages will not be heard through your telephone, and other stations will be unable to make intercom calls to you or transfer calls to your telephone.

You may still answer any outside call by pressing the desired flashing LINE button. You may also place outside calls and intercom calls while your Do Not Disturb is activated.

Activate Do Not Disturb to silence your ringer and prevent intercom calls and pages

Operating Your System

Using Line Reserve

To reserve a line that is currently being used:

While the phone is on-hook and idle:

1 Press HOLD. 2 Press the desired LINE button.

- The line indicator will turn from red to orange.

To cancel Line Reserve: 1 Press the LINE button again.

- The line indicator will turn from orange back to red.

The Line Reserve feature enables you to reserve a line that is currently in use. This feature is especially useful in offices where the phones are in heavy use. You are spared the trouble of constantly monitoring your telephone while waiting for a free line.

To reserve a line that someone is using, press HOLD then the desired LINE button. As soon as that line becomes free, your phone will alert you with a triple ring and that line will be reserved for your station.

If you do not go off-hook within 15 seconds after you are alerted, the line will become free again for others to use, and your Line Reserve will also cancel automatically if you make or answer a call on another line.

press the desired LINE button to reserve a line currently in use

Press HOLD then...

Operating Your System

The Call Privacy feature prevents people at other stations from joining or listening to your conversation unless you conference them to the line or release the call privacy during the call.

When you use a telephone line, Call Privacy will automatically be on or off, depending on the system setting which was set at Station #11. (See page 18.)

If you release Call Privacy during a call, this new setting will remain for the length of the call, and the setting will automatically return to the system setting when you hang up.

Note: Call Privacy is always on for intercom calls.

Releasing Call Privacy

To release call privacy during a call:

If your system is set to have call privacy normally ON, it will automatically be on during each call.

1 Press the CONFERENCE button

any time you wish to turn the call privacy OFF during a particular call.

“Privacy Released” will appear in the display to indicate that call privacy is temporarily off.

The CONFERENCE button is also used to release Call Privacy off during a call

CONFERENCE



FLASH

GHI

To temporarily turn off toll restriction at a restricted telephone:

Press HOLD.

2 Enter the 4 digit toll restriction access

code which was set at Station #11. If no code was set, the access code is the initial number set at the factory, which is “1234”.

The SPEAKER light will flash indicating that toll restriction is temporarily

off, and you may make your call.

To turn toll restriction on/off at a particular telephone for a longer period:

Press HOLD.

2 Enter “

” or “#”.

... to turn Toll Restriction ON. # ... to turn Toll Restriction OFF (factory setting).

3 Enter the 4 digit toll restriction access

code which was set at Station #11. If no code was set, the access code is the initial number set at the factory, which is “1234”.

Operating Your System

Using Toll Restriction

You may sometimes wish to make an unrestricted call from a restricted telephone. When you use this feature, Toll Restriction will turn back on automatically 10 seconds after you hang up and will be signaled by a flash of the SPEAKER light. You may continue making unrestricted calls without the need of re-entering the access code, as long as you go off-hook again within 10 seconds of hanging up your previous call.

You may turn Toll Restriction ON and OFF at a telephone without affecting the Toll Restriction settings stored in that telephone. For instance, you may wish to turn Toll Restriction off for some guests, or you may want Toll Restriction to be on only during certain periods. When you turn off Toll Restriction at a telephone using this feature, it will stay off until you turn it back on.

Note: Turning Toll Restriction ON at a telephone will have no effect unless restrictions have been stored at that telephone. (See pages 14-17.)

Press HOLD then the four-digit access code to temporarily turn off Toll Restriction at a telephone

Use the *and # buttons if you wish to turn Toll Restriction on or off at a telephone for a longer period



OPERTONE



Using the Call Timer

Operating Your System

To view the elapsed time during your call:

Simply view the display, which will automatically display the elapsed time during a call.

To restart the timer from zero:

Press the left arrow (<)button, which is found directly below the display.

To view the length of your previous five calls:

While the phone is on-hook and idle, press REDIAL. The display will show the elapsed time of the previous call, along with its time and date.

Note that you can use the right arrow button under the display to view the lengths of the previous five calls, along with their times and dates.

Every call is automatically timed in minutes and seconds. This feature is great for account billing and controlling long distance usage.

The minutes and seconds display appears automatically , showing the elapsed time of the call. If you wish to begin counting the time from that instant, press the left arrow button to restart the timer from zero.

The call timer automatically displays the elapsed time during your call

Press the left arrow button at any time to restart the timer from zero

Using a Headset With Your Telephone

To make and answer a call using the headset:

Press the HEADSET button to acti-

vate the headset.

If you wish to override automatic line selection, press the desired LINE button instead of pressing the HEADSET button, and you will be connected to that line on the speakerphone. Then press the HEADSET button to toggle to the headset.

2 Press HEADSET again to hang up.

Your SBC-4000 telephone is headset-ready. It comes equipped with a 2.5mm headset jack, and a built-in headset amplifier, along with a dedicated HEADSET button

Simply plug a telephone headset with a 2.5 millimeter plug into the headset jack, and you are all set. There is no need to buy a headset with a separate amplifier.

You can use your headset to make or answer an outside call, an intercom call or a page. Simply press the HEADSET button instead of lifting the handset.

During a call, you may switch back and forth between handset and headset and speakerphone as much as you like.

Note that whenever the HEADSET indicator is on, you may hang up the handset without disconnecting your call.

Use the HEADSET button to toggle the headset on and off.

Operating Your System

HEADSET

MUTESPEAKER

Operating Your System

1 Press PROGRAM.

- The display will read “Program...”

2 Press the soft key under NEXT

repeatedly, until “Time/Date Set” appears in the display, and then press ENTER.

The display will show the currently set time.

3 Press the soft key under CHANGE,

then enter the time as instructed in the display.

4 Press the soft key under NEXT, then

press CHANGE to choose between AM or PM, then press NEXT again.

The display will show the currently set date.

5 Press the soft key under CHANGE,

then enter the date as instructed in the display.

6 Press PROGRAM to exit.

Follow these same steps whenever you wish to adjust your system’s clock.

Note: If you subscribe to caller ID service from your local telephone company, then there is no need to set the time and date for your telephone. This will be set automatically by the caller ID information, and will be updated as new calls come in.

Adjusting Your Telephone's Time and Date

If you subscribe to Caller ID service, then the Date and Time is set automatically

Memory Dialing

Memory Features

Your telephone can store up to 78 of your most often dialed numbers in its memory.

- 14 numbers into Upper Memory locations, which you can dial at the touch of a memory button;

- 14 numbers into Lower Memory locations, which you can dial by pressing LOWER plus the desired memory button;

- 10 numbers into Personal Directory locations, which you can dial by pressing”#” followed by the arrow buttons and the DIAL button;

- 40 numbers into Shared Directory locations, which you store at Station #11 and which you can dial from any phone in the system by pressing “*” followed by the arrow buttons and the DIAL button.

Directory Card

Remove the directory card and write down the names or telephone numbers associated with the memory locations where you are storing numbers.

To remove the directory card, press inward with both thumbs and lift the bowed plastic as shown below, or simply touch the directory card with a piece of scotch tape and lift upward, as illustrated below right.

PROGRAM

CALLER ID

DELETE

LINE 4

LINE 3

LINE 2

LINE 1

INTERCOM LOWER

NEW CALL

DIAL

PROGRAM

CALLER ID

DELETE

LINE 4

LINE 3

LINE 2

LINE 1

INTERCOM LOWER

NEW CALL

DIAL

Memory Dialing

Using Memory Dial

To store a memory dial number:

Press PROGRAM.

- The display will read “Program...”

2 Press the soft key under MEM.

- The display will read “Select

Location”

3 Press the Memory button where you

wish to store the number, or press LOWER followed by the desired memory button if you wish to store the number in a lower memory location.

- The display will show the currently

stored number, or indicate “Empty Location.”

4 Press the soft key under CHANGE if

you wish to store a new number.

5 Dial desired telephone number, up

to 32 digits.

6 Press the soft key under SAVE.

You may store up to 28 telephone numbers at your telephone which you can dial automatically with the press of a memory button.

Note that you can enter hyphens in your numbers for easy reading, as well as flashes and pauses (see page 48).

To dial a memory dial number:

1 Press the memory button where the desired

telephone number is stored.

Press LOWER followed by the desired memory button if you wish to dial a number stored in a lower memory location.

When you press a memory button, the speakerphone turns on automatically, and the number is dialed out. You may lift the handset or press HEADSET to switch to a handset or headset call at any time.

Press Memory button to dial numbers in white spaces

Press LOWER, then Memory button to dial numbers in gray spaces

Note: If you ever wish to erase the memory dial numbers stored in your phone, please follow the instructions found on page 49.

Memory Dialing

To store a personal directory dial number:

Press PROGRAM.

- The display will read “Program...”

2 Press the soft key under MEM.

- The display will read “Select

Location”

3 Press the “#” button.

- The display will read “ Empty

Location,” or indicate that your personal directory is full.

4 Press the soft key under CHANGE if

you wish to store a new number, or press NEXT repeatedly until you see the previously stored entry you would like to change, and then press CHANGE.

5 Dial desired telephone number, and

then press NEXT.

- The display will show the currently

stored name, or indicate “No Name.”

6 Press the soft key under CHANGE if

you wish to store a new name, and then use the dialpad numbers and the soft keys to enter the name to go along with the telephone number.

7 Press the soft key under SAVE.

You may store up to 10 personal directory dial telephone numbers at your telephone.

Note that you can enter hyphens in your numbers for easy reading, as well as flashes and pauses (see page 48).

For a guide on using the dialpad to enter names, please see page 57.

If you would like to erase the personal directory numbers stored in your phone, please follow the instructions found on page 49.

To dial a personal directory number: 1 While the phone is on-hook and idle, press

the “#” button.

- The display will read “Personal Dir.”

2 Use the right and left arrow buttons below

the display to view the personal directory entries.

Note: The directory is organized alphabetically, and you may jump to your desired entry, or one close to it, by pressing the corresponding dialpad number. For example, press the “5” dialpad button three times to jump to the first entry starting with “L”. You can then use the right and left arrow buttons if needed to view the entries starting at that point.

3 When the desired entry is displayed, you

may dial it simply by lifting your handset, or by pressing DIAL, or SPEAKER, or HEADSET, or by pressing a desired LINE button.

Using Personal Directory Dial

Memory Dialing

Using Shared Directory Dial

To store a shared directory dial number:

At Station #1

1 Press PROGRAM.

- The display will read “Program...”

2 Press the soft key under MEM.

- The display will read “Select

Location”

3 Press the “

” button.

- The display will read “ Empty

Location,” or indicate that the shared directory is full.

4 Press the soft key under CHANGE if

you wish to store a new number, or press NEXT repeatedly until you see the previously stored entry you would like to edit, and then press CHANGE.

5 Dial desired telephone number, and

then press NEXT.

- The display will show the currently

stored name, or indicate “No Name.”

6 Press the soft key under CHANGE if

you wish to store a new name, and then use the dialpad numbers and the soft keys to enter the name to go along with the telephone number.

7 Press the soft key under SAVE. Note: After you store a shared directory dial number at station #11, please

allow 24 hours for it to be shared with the other stations in the system.

The Shared Directory Dial feature allows you to store an additional 40 telephone numbers into memory at Station #11 and dial them from any phone in the system.

Note that you can enter hyphens in your numbers for easy reading, as well as flashes and pauses (see page 48).

For a guide on using the dialpad to enter names, please see page 57.

If you would like to erase the shared directory numbers, please follow the instructions found on page 49.

To dial a shared directory number: 1 While the phone is on-hook and idle, press

the “*” button.

- The display will read “Shared Directory”

2 Use the right and left arrow buttons below

the display to view the shared directory entries.

Note: The directory is organized alphabetically, and you may jump to your desired entry, or one close to it, by pressing the corresponding dialpad number. You can then use the right and left arrow buttons if needed to view the entries starting at that point.

3 When the desired entry is displayed, you

may dial it simply by lifting your handset, or by pressing DIAL, or SPEAKER, or HEADSET, or by pressing a desired LINE button.

Memory Dialing

Storing a hyphen into memory:

You can store hyphens in your memory dial numbers for easy reading. To insert a hyphen into a number you are storing, press PAGE. Each press of PAGE will insert a hyphen.

Storing a dialing pause into memory:

You can store a pause in a memory location for use with certain banking and long distance services. You may also need to insert a pause between the access number and the telephone number if your telephone is connected to a PBX or Centrex system. To insert a dialing pause into a number you are storing, press HOLD. Each press of HOLD will insert a 1.5 second pause, represented by a “p” in the display.

Storing a switchhook flash into memory:

You can store a switchhook flash into a memory location for use with certain custom calling services, such as Call Waiting. You may also need to insert a switchhook flash as part of a feature activation code if your telephone is connected to a PBX or Centrex system. To insert a switchhook flash into a number you are storing, press FLASH. Each press of FLASH will insert a 700 millisecond switchhook flash, represented by an “f” in the display . Note: if 700 ms is not an appropriate length for your installation, you may set a different value. (See page 71.)

Storing temporary tone dialing into memory:

If your system is set to pulse dialing mode, you can store a temporary switch to tone dialing as part of a number you are storing in a memory location. You may, for example, wish to dial a number in pulse followed by an access code in tone dialing. To insert a “switch to tone” into a sequence you are storing, press the *(TONE) button. All the following numbers in the sequence will automatically be dialed in tone mode.

Special Memory Features

Storing one of the last five numbers dialed into memory:

To store a redial number into memory, follow the instructions for entering a number into memory, except simply press REDIAL instead of manually dialing a number. You may then press the soft key under SCROLL to scroll through the last five numbers dialed. Press SAVE when the desired number is displayed.

Storing a Caller ID number into memory:

To store a caller ID number into memory, follow the instructions for entering a number into memory, except simply press CALLER ID instead of manually dialing a number. You may then press the soft key under SCROLL to scroll through the caller ID list. Press SA VE when the desired number is displayed. Note that you can store caller ID names and numbers into private and shared directories as well into memory button locations.

Predialing:

You may predial a call, which allows you to casually enter a telephone number and check it in the display before it is dialed out. To make a predialed call, enter the number using the dialpad while the telephone is on-hook, then lift the handset or press the SPEAKER or HEADSET button or press the desired LINE button. If you make a mistake while dialing the number, you can use the DELETE button to erase digits one at a time.

Erasing numbers stored in memory:

To erase all memory dial numbers and personal directory numbers stored in your telephone, press PROGRAM, then press the soft key under NEXT repeatedly, until “Advanced

Setting” appears in the display, and then press ENTER. “Erase Memory” will appear in the display. Press ENTER. “Memory Dials” will appear in the display. Press the soft key under ERASE. After a brief pause, the display will read “Erasing Done!” To erase the shared directory num- bers, at station #11 follow the above steps until you see “Memory Dials” in the display. Press NEXT, and you will see “Shared Directory” in the display. Press the soft key under ERASE. After a brief pause, the display will read “Erasing Done!” To erase the toll restrictions stored in your telephone follow the above steps until you see “Erase Memory” in the display. Press NEXT repeatedly, until you see “Erase Toll Restr” in the display, and then press ENTER. If you are not at station #11, you will be prompted to enter the toll restriction access code. Do this, then press the soft key under ERASE. After a brief pause, the display will read “Erasing Done!”

Memory Dialing

Special Memory Features (Continued)

To intercom another station:

1 Press the INTERCOM button, then

dial the two-digit station number of the station you wish to intercom.

2 To end the conversation, hang up or

press the SPEAKER button.

To intercom another station while you are on an outside call:

1 Press the INTERCOM button. The

outside call is automatically placed on hold.

2 Place your intercom call the same

way as described above.

3 Press the LINE button of your out-

side call at any time to return to that call.

Intercom Operation

Making Intercom Calls

You may place an intercom call by dialing the two-digit station number of the desired station.

When you place an intercom call, your speakerphone turns on automatically.

If the called station is set to INTERCOM RING, you may speak to the station as soon as they answer.

If the called station is set to INTERCOM VOICE or INTERCOM HANDSFREE, you may speak to the station after you hear the confirming tone.

Note: If the intercom line is busy or the called station is set to DO NOT DISTURB, you will hear a no action tone.

Use the INTERCOM button and the dialpad to make intercom calls to other stations

Intercom Operation

To answer an intercom call:

A If your phone is set to INTERCOM

RING:

Press the SPEAKER button or lift the handset and begin talking.

B If your phone is set to INTERCOM

VOICE:

You will hear one ring, then an alert tone followed by the caller’s voice. To answer the voice call at any time, press the SPEAKER button or lift the handset and begin talking.

If your phone is set to INTERCOM HANDSFREE:

You will hear one ring, then a triple alert tone to let you know that your phone has automatically answered an intercom call on speakerphone. At any time you may respond to the call by speaking towards your telephone.

To answer an intercom call if you are currently on an outside call:

1 Press the flashing INTERCOM but-

ton. The outside call is automatically placed on hold.

2 Press the LINE button of your out-

side call at any time to return to that call.

When you hear the intercom ring or the alert tone followed by the caller’s voice, you may lift the handset or press the SPEAKER button to answer the call.

If you set your telephone to INTERCOM HANDSFREE, your telephone automatically answers the call on speakerphone and you may respond to the call by speaking towards your telephone. (See page 54 for instructions on Selecting INTERCOM RING, VOICE or HANDSFREE.)

Answering Intercom Calls

Intercom Operation

To page another station:

Press PAGE.

2 Dial the two-digit station number of

the station you wish to page.

3 After you hear the paging tone,

speak towards the telephone or lift the handset and make your announcement.

To make an All Page:

Press the PAGE button twice.

2 After you hear the paging tone,

speak towards the telephone or lift the handset and make your announcement.

3 Replace the handset in the cradle or

press the SPEAKER button to hang up.

Making Pages

The Paging feature allows you to make announcements to other stations in the system. When you make a Page, your speakerphone is automatically activated; you can talk immediately using the speakerphone, or lift the handset and talk.

Note: You may Page another station only if it is not in use, does not have DO NOT DISTURB activated, and is not set to Block Pages. If the station is in any of these conditions, you will hear a no action tone.

The All Page feature enables you to make announcements through all of the other stations.

When you make an All Page, your announcement, preceded by a double paging alert tone, will be heard at all the phones that are not in use and do not have their DO NOT DISTURB or Page Block activated.

Press PAGE followed by a station button to make a page to that station

Press PAGE twice to make an All Page

TRANSFER

PAGE

REDIAL

Intercom Operation

To answer a page directed to your station or an All Page:

Lift the handset or press the SPEAKER or HEADSET button, or

press the flashing INTERCOM button.

2 Replace the handset in the cradle or

press the SPEAKER or HEADSET button to hang up.

Answering Pages

Blocking Pages at your telephone:

If you wish, you may block pages at your telephone. If you do so, when a person at another station makes an All Page, it will not be heard through your telephone. Also, when anyone tries to page your station, they will hear a no action tone and will not be able to make their announcement through your speaker.

To block pages at your telephone, press PROGRAM, then press the soft key under NEXT repeatedly until “Intercom Prefs” appears int he display, and then press ENTER. Press the soft key under NEXT until “Pages” appears in the display , along with the current setting. Press the soft key under CHANGE if you wish to change the setting. The choices are Pages: ALLOWED (factory setting), and Pages: BLOCKED. Press PROGRAM to exit.

Once you hear the announcement, you may answer a page directed to your station by lifting the handset, pressing the SPEAKER button or pressing the flashing INTERCOM button. You may answer an All Page by pressing the flashing INTERCOM button. In either case you will then be connected to the caller in a private intercom conversation.

A page directed to a particular station may be answered only at that station. However, you may answer an All Page from any phone in the system, even one that is busy on an outside line, has DO NOT DISTURB set or has blocked pages.

To choose how your phone will respond to intercom calls:

Press PROGRAM.

- The display will read “Program...”

2 Press the soft key under NEXT

repeatedly, until “Intercom Prefs” appears in the display, and then press ENTER.

The display will show the current intercom setting.

3 Press the soft key under CHANGE

repeatedly, until the desired intercom setting is displayed.

The choices are: Intcm:HANDSFREE (factory setting) Intcm:RING Intcm:VOICE

4 Press PROGRAM to exit.

Selecting Intercom Ring, Intercom Voice, or Handsfree

Intercom Operation

You may set your telephone to respond to intercom calls in one of three ways:

INTERCOM HANDSFREE: When someone makes an intercom call to you, your telephone will ring once, then give you a triple alert tone which lets you know that your phone has automatically answered the intercom call on speakerphone. You may respond to the call simply by speaking towards your telephone.

INTERCOM RING: When someone makes an intercom call to you, your telephone will ring repeatedly with the intercom ring. You may respond to the call by lifting the handset or pressing the SPEAKER button.

INTERCOM VOICE: When someone makes an intercom call to you, your telephone will ring once, then give you an alert tone, followed by the caller’s voice. You may respond to the call by lifting the handset or pressing the SPEAKER button.

Note: When someone makes an intercom call to you while you are on an outside line, you will hear a single intercom ring regardless of your intercom ringer setting. (See Using Off Hook Voice Announce, page 55.)

To make an off hook voice announcement:

Make an intercom call to another ext. that is busy on an outside call.

2 After you hear the confirming tone,

you may make your announcement and your voice will be heard through the speaker at the called station.

To respond to an off hook voice announcement:

Press the flashing INTERCOM button. The outside call is automatical-

ly placed on hold.

2 Press the LINE button of your out-

side call at any time to return to that call.

Intercom Operation

Using Off Hook Voice Announce

Your telephone will allow you to make an intercom call to another station, even if that station is busy on an outside call. Your voice will be heard through the speaker of the called station without interrupting their call in progress.

Note: If the station you are calling is busy on the speakerphone or has blocked Off Hook Voice Announcements, you will still be able to alert the station with a single ring, but you will not be able to make your voice announcement.

You may respond to an Off Hook Voice Announcement by pressing the flashing INTERCOM button. You will be connected to the other station on the intercom, and the outside call will automatically be placed on hold. When you wish to return to the outside call, press its LINE button, and the intercom call will be disconnected.

Blocking off hook voice announcements at your telephone:

If you wish, you may block Off Hook Voice Announcements at your telephone. To do so, press PROGRAM, then press the soft key under NEXT repeatedly until “Intercom Prefs”

appears in the display, and then press ENTER. Press the soft key under NEXT until “OHVA” appears in the display, along with the current setting. Press the soft key under CHANGE if you wish to change the setting. The choices are OHVA: ALLOWED (factory setting), and OHVA: BLOCKED. Press PROGRAM to exit.

Intercom Operation

To monitor a room through the speakerphone of another station:

Place an intercom call to telephone you wish to monitor.

2 Press MUTE if you want to prevent

sounds in your room from being heard at the monitored phone.

3 To end monitoring, hang up the

handset or press SPEAKER. The remote station will disconnect immediately.

Note: The remote phone must be set to Intercom HANDSFREE. (See

page 54.)

The Room Monitoring feature allows you to activate the speakerphone of another station to monitor sounds in that room. This feature is especially useful in a nursery room or home office where there are children present.

The remote station must be set to INTERCOM HANDSFREE. When you call this phone on the intercom, its speakerphone activates and remains on, allowing you to hear sounds in that room until you hang up.

To prevent sounds in your room from being transmitted to the room you are monitoring, you must press MUTE on your phone.

Monitoring a Room Using the Intercom

Press MUTE at your telephone to prevent sounds in your room from being transmitted to the room you are monitoring

To monitor sounds in another room, place an intercom call to a station that has been set to HANDSFREE

HEADSET

MUTESPEAKER

Intercom Operation

Naming Stations

To Name a Station in Your System:

At Station #1

Press PROGRAM.

- The display will read “Program...”

2 Press the soft key under NEXT

repeatedly, until “Station Naming” appears in the display, and then press ENTER.

- The display will show the currently

stored name for station #11, or indicate “No Name” if no name has yet been given to station #11.

3 Press the soft key under CHANGE if

you wish to store a new name for station #11, or press NEXT repeatedly until you see the station number that you want to name, and then press CHANGE.

4 Use the dialpad numbers to enter

the name for the desired station.

5 Press the soft key under SAVE.

Repeat steps 1-5 for any additional stations you wish to name.

1 2 3 4 5 6 7 8 9

, A D G J M P T W

B E H K N Q U X

‘ C F I L O R V Y

& a d g j m S t Z

. b e h k n p u w

( c f i l o q v x

) 2 3 4 5 6 r 8 y

Guide for Entering Names

If you wish, you may give a name to each of your telephones, so that people can see the names along with the station numbers when they place intercom calls. For example, you might name station #12 “Mary” and station #15 “Conference Room.”

The table below shows which dialpad numbers to press for all the different letters and special characters. Note that you can press the 0, *, and # buttons if you want those characters, and you can press the right arrow button below the display to leave an empty space, and the DELETE button any time to make corrections.

Expanding the System

Station Number

Stn. 11 Stn. 12 Stn. 13 Stn. 14

Line 1

Shared Shared Shared Shared

Line 2

Shared Shared Shared Shared

Line 3

Shared Shared Shared Shared

Line 4

Shared Shared Shared Shared

User’s Name

Michael Helen Sarah Adam

Station Number

Stn. 11 Stn. 12 Stn. 13

Line 1

Shared Shared Shared

Line 2

Shared Shared Shared

Line 3

Shared Shared Shared

Line 4User’s

Name Michael Helen Sarah

Private Lines

You may connect private lines to Lines 2, 3 or 4 at each station. A private line is a telephone number that is connected to just one station. You can have up to three private lines at each telephone.

The Chart below shows a few phones, with each one having its own private Line 4. This is a common configuration in Centrex environments.

Your system can accomodate up to 16 stations. The maximum number of lines will depend on how you choose to install the system.

Standard Configuration

This is the most common setup, and is the desired setup for most installations. This installation is also called “square” in telephone terminology. This means that each telephone in the system is connected to the same Line 1 telephone number, the same Line 2 telephone number, and so on for Lines 3 and 4.

The chart below shows a simple square configuration. Note that since all lines are shared by all the telephones, calls on any line can be transferred to any station. Also, calls put on hold at one station can be taken off of hold at any other station.

Private (555-2380)

Private (555-7516)

Private (555-7783)

Tel #555-1883

Tel #555-2870 Tel #555-3847 Tel #555-8698

Tel #555-1883

Tel #555-2870 Tel #555-3847 Tel #555-8698

Expanding the System

IMPORTANT NOTE

If you plan to connect any private or auxiliary lines to your system, please refer to the worksheet on page 3, and use it as a guide as you connect the telephone lines to your telephones.

Then you must set each line at each station, so the system can know how the lines are connected, and function properly. To do this, go to each station, and follow the instructions found

on page 19.

Auxiliary Lines

You may connect auxiliary lines to Lines 2, 3 or 4 at each station. An auxiliary line is a telephone number that is shared by two or more stations, but which is a different telephone number than the corresponding line at the other stations. You can have up to one auxiliary Line 2, one auxiliary Line 3, and up to two auxiliary Line 4’s.

The Chart below shows an installation where a group of stations shares an auxiliary Line 3. This configuration is useful for workgroups within a company, such as a sales department. Note that in this example, calls coming in on Lines 1, 2, and 4 could be transferred to any station, but calls coming in on Line 3 could only be transferred or taken off of hold by stations within their own group. If this company would like to be able to transfer calls on the L3 AUX telephone number to a station with the Shared Line 3 telephone number , they would need to subscribe to a service such as Centrex from their local telephone company.

Station Number

Stn. 11 Stn. 12 Stn. 13 Stn. 14 Stn. 15 Stn. 16

Line 1

Shared Shared Shared Shared Shared Shared

Line 2

Shared Shared Shared Shared Shared Shared

Line 3 Line 4

Shared Shared Shared Shared Shared Shared

User’s Name

Michael Helen Sarah Adam Kate Lunch Room

L3 AUX 1 (555-6381)

Shared Shared Shared

Tel #555-1883

Tel #555-2870 Tel #555-3847 Tel #555-8698

Using Centrex With Your Telephone

Centrex Operation

To set up a private Centrex line at your telephone:

Connect the desired private Centrex line to your telephone.

2 Follow the instructions on page 19

for setting up private lines.

To assign a distinctive ring to your Centrex line:

Follow the instructions for assigning distinctive rings, which are found on

page 13.

To store a Centrex code into a memory location:

Follow the instructions starting on page 45 for storing numbers into

memory dial locations.

To pick up another station’s ringing line:

Dial the Centrex pickup code, or press the memory button where you

have stored the Centrex pickup code.

2 Dial the Centrex phone number of

the ringing station.

Your telephone is ideal for use in a Centrex environment.

You can easily connect a private Centrex telephone number to Line 2, 3 or 4 at your phone. The only telephone line that must be connected to the same telephone number on all phones in the system is Line 1.

If you wish, you may assign your Centrex line its own distinctive ringing tone, so that you can easily differentiate calls ringing on your Centrex line from calls ringing on the other lines, or on other nearby phones.

You may store your Centrex codes into memory locations and access them at the touch of a button. This is much more convenient than dialing the appropriate Centrex feature code every time you wish to use a Centrex feature.

You can pick up another station’s ringing line from any other telephone.

If you have set your phone as a Centrex console, and you are being alerted by another station that its Centrex line is ringing, you may pick up that line by dialing the Centrex pickup code, followed by the Centrex telephone number of the station sending the ring.

Centrex Operation

Storing the Centrex Prefix

To store the Centrex prefix: 1 Press PROGRAM.

- The display will read “Program...”

2 Press the soft key under NEXT

repeatedly, until “Centrex Prefix” appears in the display, then press ENTER.

The display will show the currently stored Centrex prefix, or indicate “XXXXXXX” if none has been stored.

3 Press the soft key under CHANGE,

then enter the desired Centrex prefix, up to seven digits.

4 Press the soft key under SAVE. 5 Press PROGRAM to exit.

If you wish, you may store the Centrex prefix at your telephone.

The Centrex prefix is the part of the telephone that you DO NOT dial when you wish to reach another Centrex number in your system. For example, if your Centrex telephone number is 609-555-1380, and people in your office can reach you by dialing “1380”, then your Centrex prefix is “609555.”

Entering your Centrex prefix is useful if you subscribe to Caller ID service, and would like the convenience of dialing other Centrex stations from your caller list. When you dial a number from the caller list, the telephone will dial it as it is shown in the display. If you have entered the Centrex prefix, the number will be displayed properly, so that you can dial it simply by pressing DIAL or going off-hook.

Centrex Operation

Setting up a Telephone as a Centrex Console

To set up a telephone as a Centrex console:

Press PROGRAM.

- The display will read “Program...”

2 Press the soft key under NEXT

repeatedly, until “Centrex Console” appears in the display, and then press ENTER.

The display will show the current console setting.

3 Press the soft key under CHANGE

until the desired console setting is displayed.

The choices are: Centrex CSL: OFF (factory setting) Centrex CSL: ON

4 If you have chosen to set the con-

sole ON, then press the soft key under NEXT repeatedly and the softkey under CHANGE whenever you wish, to choose which of the stations you wish this telephone to act as a console for.

Note that you may set up multiple Centrex consoles, and have each of them be alerted only when the Centrex lines of particular stations are ringing

5 Press PROGRAM to exit.

You may choose to set one or more of your telephones as a Centrex console. Any phone that you set as a Centrex console will be alerted by a short ring when another station’s Centrex line is ringing, and the display will indicate which phone is ringing by flashing the corresponding station indicator.

When you set up a Centrex console, you can decide which stations you wish to act as a console for. A secretary, for instance, may only wish to act as a Centrex console for the phone of his or her boss.

The Centrex console will be alerted that the other phone is ringing after a certain delay , which is set at that other phone. Once you get this alert, you may answer that other station’s ringing line by dialing the Centrex pickup code, followed by the Centrex telephone number of the line you want to pick up.

Note that if the other station’s ring console setting is set to “NO,” the Centrex console will get no alert.

Centrex Operation

Setting a Telephone to Ring a Centrex Console

To set up a telephone to ring a Centrex console:

Press PROGRAM.

- The display will read “Program...”

2 Press the soft key under NEXT

repeatedly, until “Ring Console” appears in the display, and then press ENTER.

The display will show the current ring console setting.

3 Press the softkey under CHANGE

until the desired ring console setting is displayed.

The choices are: Ring Console: NO (factory setting) Ring Console: YES

4 If you have chosen “YES,” then you

must decide how many seconds you want this station to delay before ringing the Centrex console. Press CHANGE repeatedly to choose a delay of between 2 and 30 seconds. Note that one ring cycle is approximately 6 seconds.

Then you must press the soft key under CHANGE until the desired Centrex Line is displayed.

The choices are: Centrex Line: L2 Centrex Line: L3 Centrex Line: L4 (factory setting)

5 Press PROGRAM to exit.

If you wish your telephone to notify any Centrex consoles that may have been set up that your Centrex line is ringing, you must choose how long you want your phone to delay before alerting the Centrex console.

Note that if you wish your telephone to alert a Centrex Console, you must set your ring console setting to “YES.”

Then you must decide how many seconds you want your station to delay before alerting the Centrex Console. You may choose a delay between 2 and 30 seconds.

In addition, you must specify which one of your lines is your private Centrex line. This is important, because only when this line rings will the Centrex console be alerted. Calls ringing on the other lines will have no effect on the console.

Note that once you set up your telephone to ring a Centrex console, you are simply broadcasting an alert whenever your Centrex line is ringing. The alerts that you broadcast will be received by any other station that has been set up as a Centrex console for your station.

Using Other Telephones With Your Telephone

Additional Information

Using standard telephones

You may use standard (non-SBC 4000) telephones in conjunction with your SBC 4000 telephones. All features of the non-SBC 4000 telephones will operate normally. However, they will not be able to share the features of the SBC 4000 telephones.

Line Status and Calls on Hold

The line status indicators of the SBC 4000 phones will recognize the standard telephones, and when you place a call on hold at an SBC 4000 telephone, you will be able to take the call off hold at a standard telephone.

Note: If the line status indicators of your SBC 4000 telephones do not function properly, either fail- ing to light up when a standard telephone uses a line, or staying lit even though no telephone is using a line, then please see page 73 and follow the instructions for setting the loop voltage detector.

Call Privacy

Call privacy is not observed by non-SBC 4000 telephones. A non-SBC 4000 telephone on any line has access to that line at any time, whether or not it is being used by an SBC 4000 telephone.

Intercom

Non-SBC 4000 telephones cannot use the intercom feature to communicate with SBC 4000 telephones.

Using fax machines and computer modems

You may connect computer modems or fax machines to any of your lines, and the line indicators of the SBC 4000 telephones will light when these devices are using a line.

You may also connect fax machines and computer modems to Line 2 by connecting them to the data/fax jacks. Use of the data/fax jack is discussed on the following page.

Using the Data/Fax Jack

Additional Information

To connect a modem or a fax machine to your phone:

Simply plug your modem or fax machine into the data/fax jack on

the side of the telephone.

For added convenience, you may connect modems or fax machines to the telephone line by plugging them into the data/fax jacks, which are found on the right side of the telephones.

Note that the data/fax jack is connected to Line 2.

The data/fax jack is found on the right side of your phone

This page left blank for notes

1 Make sure the AC cord remains

attached to the telephone and to an electrical outlet.

2 Turn the telephone over. 3 Remove desk pedestal/wall mount

bracket if attached.

4 Remove battery door cover by using

the tip of a ball-point pen, or paper clip, or similar object to release the battery door tab.

5 Remove the old battery. 6 Insert a new 9-volt battery. 7 Close the battery cover.

Additional Information

Replacing Your Battery

Operation During a Power Failure

Your telephone uses AC power from a standard wall outlet. As long as the telephone is connected to a wall outlet, it will operate using the AC power. Please remember to plug

your telephone into a wall outlet that is not controlled by a wall switch. If AC power is

disconnected or there is a power failure, the telephone automatically switches to battery operation for approximately two hours. When the power is restored, the telephone automatically switches back to AC power and resumes normal operation. If the battery is missing or low on power when AC power is lost, the telephone will not function. However , all feature settings and memory numbers will be maintained, since they are stored in a static memory that retains its contents without electricity.

Please note that it is not necessary for you to install a battery in your telephone for it to function normally. In fact, a battery is not even needed to preserve your memory dial numbers in the event of a power failure. This is because all memory dial numbers are stored in a static memory which retains its contents even with no electrical power. The only purpose of having a battery installed is so that the telephone itself can function for up to two hours in the event of a power failure. You may wish to install a battery in at least one phone for emergency operation, or have another standard phone available.

If you do choose to install a battery in your telephone, we recommend only the use of an alka- line battery. Also, please make sure to install the battery after the telephone has already been plugged into the AC electrical outlet.

Note: It is recommended that you have at least one standard telephone connected, that does not require battery power, so that you are always sure to have use of a telephone during a power failure.

Adjusting Held Call Reminder

Additional Information

1 Press PROGRAM.

- The display will read “Program...”

2 Press the soft key under NEXT

repeatedly, until “Hold Remind” appears in the display. The display will show the currently set held call reminder time.

3 Press the soft key under CHANGE

repeatedly, until the desired held call reminder time is displayed.

The choices are: Hold Remind:2min (factory setting) Hold Remind:1min Hold Remind:30s Hold Remind:OFF

4 Press PROGRAM to exit.

Your telephone is factory-set to automatically alert you at 2 minutes, and then every 2 minutes thereafter, if a caller is still on hold. This feature is designed to prevent calls from accidentally being left on hold for long periods. If you would prefer a different first reminder time, you may change the setting to 30 seconds or 1 minute, or you may set the Held Call Reminder OFF if you prefer.

Adjusting Auto Hold Drop Time

Additional Information

1 Press PROGRAM.

- The display will read “Program...”

2 Press the soft key under NEXT

repeatedly, until ”Advanced Setting” appears in the display, and then press ENTER.

3 Press the soft key under NEXT

repeatedly, until “Hold Drop Time” appears in the display, and then press ENTER.

The display will show the currently set hold drop time.

4 Press the soft key under CHANGE

repeatedly, until the desired hold drop time is displayed.

The choices are: Hold Drop: 5 MIN (5 Minutes) Hold Drop:15 MIN Hold Drop:30 MIN (factory setting)

5 Press PROGRAM to exit.

Your telephone is factory-set to automatically drop a call if it is on hold for more than 30 minutes. This feature is designed to prevent calls from accidentally being placed on hold indefinitely. If you would prefer a different length of time, you may change the setting 5 minutes or 15 minutes instead.

Adjusting Flash Length

Additional Information

Your telephone is factory-set to have a flash length of 700 milliseconds, which is appropriate for most environments. However, if your installation requires a longer or shorter flash length, you may change the length to 100 milliseconds, 300 milliseconds, or 1 second.

1 Press PROGRAM.

- The display will read “Program...”

2 Press the soft key under NEXT

repeatedly, until “Advanced Setting” appears in the display, and then press ENTER.

3 Press the soft key under NEXT

repeatedly, until “Flash Length” appears in the display, and then press ENTER.

The display will show the currently set flash length.

4 Press the soft key under CHANGE

repeatedly, until the desired flash length is displayed.

The choices are: Length:100ms (100 milliseconds) Length:300ms Length:700ms (factory setting) Length:1 second

5 Press PROGRAM to exit.

To erase all the feature settings stored at a particular station and return that telephone to its original factory settings, follow these steps.

Note that when you erase all feature settings at a particular station, you do not erase the memory dial or the shared directory dial numbers that may be stored in this station. If you ever wish to erase stored memory numbers, follow the instructions on page 49.

Erasing All Feature Settings

To erase all feature settings at a particular telephone:

Press PROGRAM.

- The display will read “Program...”

2 Press the soft key under NEXT

repeatedly, until “Advanced Setting” appears in the display, and then press ENTER.

3 Press the soft key under NEXT until

“Erase Settings” appears in the display, and then press ENTER.

- The display will read “Feature Settings.”

4 Press the soft key under ERASE.

- The display will read “Erasing Done!”

Additional Information

Setting the Loop Voltage Detector

To set your telephone’s loop voltage detector:

Press PROGRAM.

- The display will read “Program...”

2 Press the soft key under NEXT

repeatedly, until “Advanced Setting” appears in the display, and then press ENTER.

3 Press the soft key under NEXT

repeatedly, until “Loop Detect” appears in the display, along with the current setting.

4 Press the soft key under CHANGE

repeatedly, until the desired loop detect setting is displayed.

The choices are: Loop Detect: 48V (factory setting) Loop Detect: 24V (24 volts) Loop Detect: 12V Loop Detect: OFF

5 Press PROGRAM to exit.

Additional Information

Your telephone will light up its line status indicators when a non-SBC 4000 telephone such as a fax machine, modem, or standard telephone is using a line.

Note: If the line status indicators of your telephones do not function properly, either failing to light up when a standard telephone uses a line, or staying lit even though no telephone is using a line, then the loop voltage detector setting needs to be adjusted.

The factory setting of 48 volts is appropriate for most installations. If this is not suitable, try setting your phone to 24 volts, and if that does not work, then set it to 12 volts. You can also turn this feature OFF if you prefer.

If a line indicator at your telephone stays lit because there is no telephone line connected, and you wish to turn it off, do not use this feature. Instead refer to page 19 and set this unconnected line at this station to UNCONNECTED.

Additional Information

Troubleshooting Guide

If you are having difficulty with your telephone, DO NOT RETURN IT! You may find your problem and solution listed below. If not, please contact SBC Communications for technical support.

The telephone does not work, and you do not get dial tone.

The display reads “Station #??”

The intercom does not work OR The telephone does not indicate the status of the other SBC 4000 phones in the system OR There is a delay in getting dial tone.

Check all connections and make sure that they are securely in place (See pages 4-7). Make sure that the AC adapter is plugged into a jack not

controlled by a wall switch.

If possible, check your jack wiring by testing a non-system phone at the jack in question. If this standard telephone does not work, then local telephone company lines or your own wiring may be causing the problem.

Press the soft key under CHANGE to assign this telephone a station number (See page 8).

The problem may be with your installation: Make sure that the telephone lines are properly installed (See page 9).

The problem may be with one telephone: Disconnect one telephone at a time to determine if a particular phone is causing the problem.

The problem may be caused by interference: Disconnect all possible sources of interference one at a time to determine if one of these is causing the problem. Possible sources are such things as other phones, fax machines, modems, or such things as radios or computers in extremely close proximity.

The problem could be caused by outside interference: Disconnect Line 1 from dial tone at the network interface. If this solves the problem, then the interference is coming from outside over Line 1. If this is the case, call SBC to request an RF line filter, which will be sent to you free of charge.

Solution

Problem

Additional Information

Troubleshooting Guide (Continued)

The line LED flashes when a call comes in, but the telephone does not ring.

Some telephones do not ring.

The telephone does not operate during a power outage.

The battery icon stays lit in the display.

You cannot hear the other party.

You cannot join a telephone call in progress.

The telephone line status indicators stay lit, even though the line is not in use.

SBC 4000 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual