All Rights Reserved. The license underwhich this document ismade available and applicable law prohibit any reproduction or further transmission of anyportion of this document. This
www.BERTL.com
document may only be viewed electronically through the www.BERTL.comWeb site and may not be stored in electronic or hard copyformat. Any reproduction of trademarks is strictlyprohibited. BERTL accepts no responsibility for anyinaccuracies or omissions contained in this document.
All Rights Reserved. The license under which this document is made available and applicable law prohibit any reproduction or further transmission of any portion of this document. This
document may only be viewed electronically through the www.BERTL.com Web site and may not be stored in electronic or hard copy format. Any reproduction of trademarks is strictly
prohibited. BERTL accepts no responsibility for any inaccuracies or omissions contained in this document.
All Rights Reserved. The license under which this document is made available and applicable law prohibit any reproduction or further transmission of any portion of this document. This
All Rights Reserved. The license under which this document is made available and applicable law prohibit any reproduction or further transmission of any portion of this document. This
document may only be viewed electronically through the www.BERTL.com Web site and may not be stored in electronic or hard copy format. Any reproduction of trademarks is strictly
document may only be viewed electronically through the www.BERTL.com Web site and may not be stored in electronic or hard copy format. Any reproduction of trademarks is strictly
prohibited. BERTL accepts no responsibility for any inaccuracies or omissions contained in this document.
prohibited. BERTL accepts no responsibility for any inaccuracies or omissions contained in this document.
All Rights Reserved. The license under which this document is made available and applicable law prohibit any reproduction or further transmission of any portion of this document. This
All Rights Reserved. The license under which this document is made available and applicable law prohibit any reproduction or further transmission of any portion of this document. This
document may only be viewed electronically through the www.BERTL.com Web site and may not be stored in electronic or hard copy format. Any reproduction of trademarks is strictly
document may only be viewed electronically through the www.BERTL.com Web site and may not be stored in electronic or hard copy format. Any reproduction of trademarks is strictly
prohibited. BERTL accepts no responsibility for any inaccuracies or omissions contained in this document.
prohibited. BERTL accepts no responsibility for any inaccuracies or omissions contained in this document.
Page 3
Page 3
Introduction
Savin C2525
As the race for office color supremacy heats up, Savin
introduced its latest color MFP range, which includes the
Savin C2525. This four-in-line imaging system advertises a
maximum monochrome and color engine speed of 25 ppm
and sports a wealth of new features, improved functionality,
and a greatly improved walk up and desktop user
experience.
BERTL was granted first access to the Savin C2525 and
was immediately impressed by the scope of improvements
that have been added to the device.
Savin seems to have addressed virtually all of the hot
topics that are driving conversations surrounding office
MFP purchasing.
The most immediate change is the large full-color touch
screen delivering a walk-up user experience that leaves
competing units in its wake. Since time is everything and
the MFP is touted as much more than just a copier and
printer, an efficient user interface to maximize the
functionality of the device without grinding user productivity
to a halt is paramount.
While copy, print, and fax functions are all up to the usual
feature-rich standard that we expect from Savin, it is in
network scanning where the Savin C2525 raises the bar,
not only in Savin’s product line, but
across the entire industry.
It is a testimony to Savin’s
innovation that many of the
comments you will find in this
report’s “What We Would Like to
See” sections are features that no
device is currently offering, but are
features that are now within the
reach of technology that Savin is
offering today.
The device is not without its
weakness, as you will read within
the report, but they are far
outweighed by the productivity,
functionality and ease-of-use design
advantages that have earned this
device a 5-star rating from BERTL.
Device Features Summary
Monochrome Engine Speed 25 ppm
Color Engine Speed 25 ppm
First Copy Out Mono 6.7 seconds
First Copy Out Color 9.7 seconds
Warm Up Time Less than 45 seconds
Maximum Monthly Volume Info Not Available
Copy Standard
Print Standard
PSTN Fax Optional
Internet/Network Fax Optional
TWAIN Scan Standard
Network Scan Standard
All Rights Reserved. The license under which this document is made available and applicable law prohibit any reproduction or further transmission of any portion of this document. This
document may only be viewed electronically through the www.BERTL.com Web site and may not be stored in electronic or hard copy format. Any reproduction of trademarks is strictly
prohibited. BERTL accepts no responsibility for any inaccuracies or omissions contained in this document.
BERTL analyst examines new control panel interface on the Savin C2525.
Page 4
Paper Handling: Paper Input
Savin C2525
Background
Paper handling is a core requirement of every
device. If a device cannot create documents a
user wants on the paper they need, it does
not matter how fast the print engine is, or how
many pages it can produce in a month.
Paper handling comes down to three key attributes:
weight, capacity, and size.
Weight
The majority of paper used in the general office is graded
between 20 lb. bond/80gsm and 28 lb. bond/105gsm. If a
device cannot handle these weights through the main
paper sources, users are forced to use the low capacity
bypass tray, resulting in a higher user intervention rate.
The straight paper path of the bypass tray lets it handle
heavier paper stocks to create business cards, covers for
reports, product brochures, menus, tickets, programs and
other special documents. Paper weights for this type of job
usually start at 90 lb. index/163gsm with business card
stocks often higher at 110 lb. index/200gsm.
Capacity
Workgroup desktop printers commonly start with either a
500 or 1,000 sheet capacity plus a bypass tray.
Workgroup MFPs usually start with capacities over 1,000
sheets.
Paper comes in reams of 500 sheets. A growing trend is
paper trays with capacities greater than 500 sheets, which
let users refill trays that are almost empty with an entire
ream of paper at a convenient time without waste or risk of
overfilling.
A device’s maximum capacity (without increasing the
device footprint) depends upon the paper source
configuration. Standard paper trays typically are universal
or adjustable trays that can accommodate a wide range of
paper supplies. Paper upgrade options on some devices
include additional universal trays or a high-capacity
tandem drawer.
A tandem drawer maximizes letter/A4 capacity by
accommodating dual stacks of paper side by side.
However, larger-sized paper supplies cannot be loaded.
To raise capacity even further, some units can be
equipped with a side-mounted large capacity unit These
trays are also limited to letter/A4 size paper supplies only.
Paper Handling: Input Features Summary
Standard: 1 x 500-sheet
universal cassette
1 x 500-sheet
cassette
Standard Paper Capacity
Maximum Paper Capacity 3,100 sheets
Bypass Tray Capacity 100 sheets
Maximum Paper Size (bypass) 12” x 18”/A3+
Maximum Paper Size
(main trays)
Min/Max Paper Weight (bypass) 14 to 67 lb. Bond
Min/Max Paper Weight
(main trays)
Standard Legal Capacity 600 sheets
Maximum Legal Capacity 1,600 sheets
Standard Ledger Capacity 600 sheets
Maximum Ledger Capacity 1,600 sheets
Standard Paper Sources 3
Maximum Paper Sources 5
Post Process Insertion (PPI) N/A
PPI Capacity N/A
100-sheet bypass
Optional: 2 x 500-sheet
universal cassettes,
or 2000-sheet LCT
(letter capable)
11” x 17”/A3
16 to 57 lb. Bond
Size
Letter/A4 size paper is used in the majority of day to day
business operations. Legal and financial documents often
are printed on the longer legal (8.5” x 14”) stock size. As a
result, many desktop printers, and some entry-level MFPs
reduce production costs by restricting the maximum paper
dimensions to legal size.
However, some environments also rely heavily on the
larger ledger/A3 sizes for printing spreadsheets,
schematics, design layouts, plans, and for copyin g books
or magazines.
All Rights Reserved. The license under which this document is made available and applicable law prohibit any reproduction or further transmission of any portion of this document. This
document may only be viewed electronically through the www.BERTL.com Web site and may not be stored in electronic or hard copy format. Any reproduction of trademarks is strictly
prohibited. BERTL accepts no responsibility for any inaccuracies or omissions contained in this document.
Page 5
Paper Handling: Paper Input
Reloading Paper Supplies
Loading paper in the Savin C2525 was straightforward.
Both paper guides have sliding adjustments that can be
adjusted with one hand. Auto paper size detection makes
the process of changing media supplies quick and accurate.
The locking lever is placed at the rear of the drawer. The
handles to each drawer are accessible from both above
and below making it easier for users in wheelchairs who
may struggle to reach the lowest drawers on some rival
units.
The bypass tray is situated to the right of the main engine
unit. Paper is fed face down with solid sliding paper guides.
Savin C2525
Paper guides can be adjusted with one hand.
WHAT WE LIKED:
• The sliding design (rather than pre-cut holes) of the paper guides allows for easy, one hand changes.
• 12” x 18” support through bypass allows users to create
full bleed ledger/A3 documents such as product brochures, menus, etc., by trimming the unprinted borders.
• Paper cassette handles can be gripped from above or
below, making it easier to open the lower tray.
• Heavy media is supported through all main supplies
rather than just the bypass, as found on some rival systems.
• Flexible paper expansion capabilities include a tandem
2,000 sheet large capacity tray (LCT) to maximize letter/
A4 capability and dual 500-sheet universal drawers for
offices using a broader mix of media supplies.
WHAT WE WOULD LIKE TO SEE:
• A 550-sheet capacity in main drawers would allow a full
ream of paper to be added without waiting for the drawers to be completely empty.
All Rights Reserved. The license under which this document is made available and applicable law prohibit any reproduction or further transmission of any portion of this document. This
document may only be viewed electronically through the www.BERTL.com Web site and may not be stored in electronic or hard copy format. Any reproduction of trademarks is strictly
prohibited. BERTL accepts no responsibility for any inaccuracies or omissions contained in this document.
Page 6
Paper Handling: Paper Output/Finishing
Savin C2525
Background
The paper output handling options on
workgroup products can range from duplex
output to saddle-stitch booklet making
capabilities. Many devices offer a choice of
finishers providing a low cost, minimum
footprint solution, or a high-capacity, fully-featured
solution.
Stapling
Lower cost stapler units often have a 15- to 30-sheet
maximum capacity and are often limited to corner
stapling. Floor-standing, higher cost finishers should offer
50-sheet capability and can handle corner and double
stapling. Saddle-stitch heads up the finishing capabilities,
allowing users to create folded, center-stapled booklets.
Some workgroup device saddle-stitch finishers only
handle 10 sheets (40-page booklets) with others handling
up to 15 sheets (60-page booklets).
Mail Bin Units and Offset Output
Many workgroup devices offer offset stacking (where
each set is offset from the next) to make it easier to
separate jobs. Some offer physical mail bin units allowing
each user to send jobs to their own output area. Most
mail bin units limit delivery to unfinished jobs. A multi-tray
finisher can also offer some form of job separation,
typically used to route different types of job (fax, print,
copy) for easier identification.
Document Finishing Impact on Productivity
No Finishing
Paper Handling: Output/Finishing Features Summary
Maximum Output Capacity
Duplex Capability Standard
Maximum Paper Weight
Through Duplex Unit
Maximum Stapling Capacity 50 sheets
Maximum Booklet/Saddle-stitch
Capacity
Hole Punch Options
Physical Mail Bin Option
Folding Options Booklet fold only
1,500 sheets with
finisher added
90 lbs. Index/163gsm
10 sheets, 40 page booklet
2 and 3 hole
2 and 4 hole in some markets
Limit of 5 output areas via finisher or job separator options
Finishing Options
The Savin C2525 comes with a selection of output and
finishing options. The internal output areas can be expanded into a two bin area including offset stacking that
separates job types. A hanging finisher with 500-sheet
stacking capacity and 50-sheet, single-position corner
and side stapling is the entry level finishing option. The
unit can also be equipped with a choice
of two floor-standing finishers: a 1,000sheet finisher with 50-sheet multiposition stapling, and a 1,000-sheet finisher with 50-sheet multi-position stapling, 10-sheet saddle-stitch booklet
maker, and optional two/three-hole
punch unit.
All Rights Reserved. The license under which this document is made available and applicable law prohibit any reproduction or further transmission of any portion of this document. This
document may only be viewed electronically through the www.BERTL.com Web site and may not be stored in electronic or hard copy format. Any reproduction of trademarks is strictly
prohibited. BERTL accepts no responsibility for any inaccuracies or omissions contained in this document.
To compare finishing results, BERTL
analysts ran the same job (10 sets of 12
originals) with and without stapling.
There was a step down in productivity
as more advanced finishing was added.
Some rival units deliver single corner
stapling with virtually no productivity
drop. The saddle-stitch booklet mode
suffered the biggest drop partially due to
the long time for the imposition process
of the first set.
Productivity tests performed on Savin MP C3000
sister device.
Page 7
Paper Handling: Paper Output/Finishing
WHAT WE LIKED:
• A wide range of finishing capabilities delivers a broad
mix of document production capabilities within a small
footprint.
• Heavy card support through duplex unit lets users pro-
duce professional grade presentation materials.
• Tight stacking of collated sets makes offline finishing
tasks such as perfect binding or professional punch less
time-consuming.
WHAT WE WOULD LIKE TO SEE:
• 12” x 18” support through the duplex unit would allow full
bleed presentation materials to be produced. This is not
possible because the bypass cannot be used in conju nction with duplexing and the bypass is the only media supply that handles 12” x 18”.
• The saddle-stitch booklet creation feature is hidden sev-
eral layers deep in the finishing menu and could be confusing to some novice users. A standard default onetouch on the display would be more convenient. Note:
Users can set up the saddle-stitch booklet mode as a
one touch operation using the touch screen customization feature. The user would also have to select both this
one touch button and the saddle-stitch booklet mode feature to create the desired saddle-stitched booklet.
All Rights Reserved. The license under which this document is made available and applicable law prohibit any reproduction or further transmission of any portion of this document. This
document may only be viewed electronically through the www.BERTL.com Web site and may not be stored in electronic or hard copy format. Any reproduction of trademarks is strictly
prohibited. BERTL accepts no responsibility for any inaccuracies or omissions contained in this document.
Page 8
Routine Maintenance
Savin C2525
Background
Workgroup devices sold through retail and
traditional IT distribution outlets usually are
maintained by office workers changing the all-
in-one cartridge units that encase the entire
imaging system.
Units sold through the reseller/dealer community are
usually maintained by office workers and trained service
engineers. Separate long-life parts are more complex to
install but offer lower running costs than the low yield, allin-one alternatives.
Toner Replacement
Changing the toner or imaging cartridge is a necessary
task that is avoided by some for fear of dust leaking on
clothes or hands. However, most units today offer clean
replacement of toner supplies.
Imaging units on color MFPs come in two distinct design
configurations, tandem single pass with four separate
imaging stations or four pass with one central imaging
drum. The tandem design usually provides for easier end
user drum replacement with a simple side in slide out
design. The longer life central drum designs require an
engineer visit, albeit much less frequently.
Maintenance Features Summary
Toner Yield
Drum Life Info Not Available
Fuser Life Info Not Available
Developer Life Info Not Available
Toner Refill During Printing No
End-user replaceable drum unit Yes
End-user replaceable fuser unit No
Black: 20,000 pages
CMY: 15,000 pages
Clearing Paper Jams
The main device issue that office users attempt to remedy
themselves is the occasional paper jam. As a general rule,
the faster the device engine, and the more paper handling
options, the more complex the process of removing paper
jams. Common jam sources are the duplex unit and poor
loading of paper supplies. The position of the duplex unit
can be a major factor in the ease of paper jam removal.
WHAT WE LIKED:
• The large touch screen and Flash demonstrations that
walk users through jam removal were highly-intuitive and
simple for even novice users to master.
• Imaging drums are well protected and not exposed dur-
ing paper jam removal as found on some rival units.
• Imaging drums can be replaced by end users; only one
screw must be removed.
• The duplex unit is on the opposite side to the finisher,
making access easier than on some rival units.
• Paper jam areas were easy to access with no blind spots
discovered during evaluation.
• Toner bottles were easily replaced without mess.
All Rights Reserved. The license under which this document is made available and applicable law prohibit any reproduction or further transmission of any portion of this document. This
document may only be viewed electronically through the www.BERTL.com Web site and may not be stored in electronic or hard copy format. Any reproduction of trademarks is strictly
prohibited. BERTL accepts no responsibility for any inaccuracies or omissions contained in this document.
Page 9
Routine Maintenance
Paper Jam Removal
During the testing of the Savin C2525, which spanned thousands of pages across multiple media sizes and types,
BERTL analysts did not encounter any paper jams. To review the procedure for jam removal, BERTL analysts forced
a series of paper jams during both simplex and duplex
workflows.
When a paper jam occurs, a red light illuminates on the
front of the unit indicating that the device requires attention.
The color touch screen guides the user through the jam
removal process with Flash demonstrations.
Instructions were very intuitive for the most part, with only
one confusing sequence during the evaluation. For one
jam, the message indicated that a paper jam in the fuser
region should be removed by pulling the sheet out. We felt
some resistance to the motion, but the sheet did come out
cleanly. Later in the same sequence, we were asked to lift
flap B2, which is the release mechanism for removing jams
from the fuser region, and instructed to remove the sheet
again.
Besides that situation, paper jam removal was instinctive
and easy to follow. The Savin C2525 leaves competitors
well behind in assisting users, potentially saving valuable
time and reducing frustration when jams do occur.
Left: Side cover is
opened revealing
paper path.
Right: Paper jam is
removed from fuser
unit.
Savin C2525
Flash demonstrations guide users through the jam removal process.
Users are instructed to open the cover.
Later in the sequence, users were instructed to open flap B2.
All Rights Reserved. The license under which this document is made available and applicable law prohibit any reproduction or further transmission of any portion of this document. This
document may only be viewed electronically through the www.BERTL.com Web site and may not be stored in electronic or hard copy format. Any reproduction of trademarks is strictly
prohibited. BERTL accepts no responsibility for any inaccuracies or omissions contained in this document.
Page 10
Routine Maintenance
Toner Replacement Process
Users open the front door of the Savin C2525 to access
both the toner and imaging unit. A plastic protective guard
must be removed before the imaging drum can be
accessed.
To replace the toner bottle, the bottle is simply pulled out of
its docking station. During replacement, BERTL analysts
experienced no toner spill. The individual toner docking
stations have different holes to prevent the incorrect toner
supply being entered in error.
The imaging drums are protected by an additional plastic
guard. To remove the guard, a plastic lock must first be
removed using a screwdriver. To access the four imaging
stations, a lever and front plate guard is lowered. Users can
slide out the unit in need of replacement.
The image drums can be cleaned using a brush that comes
with the unit. The brush is stored on the door by sliding into
a guide hole accompanying each imaging drum.
All Rights Reserved. The license under which this document is made available and applicable law prohibit any reproduction or further transmission of any portion of this document. This
document may only be viewed electronically through the www.BERTL.com Web site and may not be stored in electronic or hard copy format. Any reproduction of trademarks is strictly
prohibited. BERTL accepts no responsibility for any inaccuracies or omissions contained in this document.
Page 11
Device Management
Background
An efficient device management backbone is
needed to take maximum advantage of the
feature set within a device, be it a printer,
fax, scanner or multi-functional product.
Device management is commonly-supported through a
Web server on the device controller. This Web server is
accessed using any desktop Internet browser; the user
simply enters the IP address of the device into the URL
address line.
Administrators and office users have different
management and monitoring needs.
General Office Users
End users want to know if a device is capable of handling
a job. Supply levels and a list of jobs already committed
to print are important.
For MFPs with document storage and communications
capabilities, end users also need desktop management of
print on demand, stored document viewing (to check print
on demand files or incoming faxes) and, for the more
advanced, the creation of scan-to-email or scan-to-file
destination templates.
Administrators
An office or network manager looks for greater control
over the device functionality and setup without leaving
their desk. They may be looking to manage network
setup, establish security for IP filter ranges, apply cost
control measures, check supply levels, and set up
automated email alerts to different staff members when
problems occur.
Due to the nature of the Web server, this capability is
usually limited to an individual device. Many
manufacturers also include a network device
management fleet tool, which allows for the monitoring
and management of multiple devices around the network
concurrently. Many also provide plug-ins to the most
popular IT device management utilities to ensure that the
maximum amount of information can be relayed from
their device to the third-party application.
All Rights Reserved. The license under which this document is made available and applicable law prohibit any reproduction or further transmission of any portion of this document. This
document may only be viewed electronically through the www.BERTL.com Web site and may not be stored in electronic or hard copy format. Any reproduction of trademarks is strictly
prohibited. BERTL accepts no responsibility for any inaccuracies or omissions contained in this document.
Page 12
Device Management
Savin C2525
Status Monitoring
The status tab provided all the pertinent status
factors of the device at a glance. However, there
is no indicator of likely page yields remaining
based on current coverage patterns.
Job Queue Reporting
The Admin mode includes ability to change the
order of jobs and delete jobs, functions not available to users.
Walk up and desktop queue management allows
multiple jobs to be deleted at once. This allows
administrators to remove repeat send jobs
quickly.
From the touch screen panel, users can also
view the jobs in progress with an indicator of
time to completion.
We were pleased to see that users can select
and delete multiple jobs in a single step, a feature that some devices do not offer, instead forcing administrators to delete surplus jobs one at a
time when bottlenecks occur.
The device status can be viewed from the desktop.
Copy and print jobs can be viewed from the desktop, including details and time to
complete.
All Rights Reserved. The license under which this document is made available and applicable law prohibit any reproduction or further transmission of any portion of this document. This
document may only be viewed electronically through the www.BERTL.com Web site and may not be stored in electronic or hard copy format. Any reproduction of trademarks is strictly
prohibited. BERTL accepts no responsibility for any inaccuracies or omissions contained in this document.
Walk up users can also view jobs in the queue, and can delete multiple jobs in a single
step if required.
Page 13
Device Management
Savin C2525
Security Settings
Extensive security measures available for the
Savin C2525 can all be administered using the
Web server. Administrators and IT support staff
get a fast, intuitive method to safeguard the device and information flowing through it. See
more information on security measures in the
Security section later in the report.
All Rights Reserved. The license under which this document is made available and applicable law prohibit any reproduction or further transmission of any portion of this document. This
document may only be viewed electronically through the www.BERTL.com Web site and may not be stored in electronic or hard copy format. Any reproduction of trademarks is strictly
prohibited. BERTL accepts no responsibility for any inaccuracies or omissions contained in this document.
IP filter ranges can be set up in IPv4 and IPv6.
Page 14
Device Management
Savin C2525
Address Book Management
The Address Book can be set up quickly and easily by
administrators and end users using the Web browser or
the touch screen interface.
Setting up new templates is faster and more accurate
than rival devices, thanks to the large touch screen, integration with email-shared address books, and SMB
browsing capability. Each entry can be associated with
up to three sub-address book fast access filters (an alphabetic filter like a pop-up phone address book), plus
two one-touch number subsets (1 to 5 and 1 to 10). This,
along with the extensive search capabilities, makes the
communication process of the Savin C2525 very efficient.
Scan Templates
Scan templates are set up within the address
book feature. Users can set up scan-to-file templates using SMB, FTP, and NCP protocols.
SMB is further facilitated by the use of a browser
utility allowing network novice users to browse to
their folder of choice without having to know the
network path. This can offer valuable timesaving opportunities to users setting up their
own unique scan to desktop destinations.
Address book entries include routing details, permission levels and security logon
details.
All Rights Reserved. The license under which this document is made available and applicable law prohibit any reproduction or further transmission of any portion of this document. This
document may only be viewed electronically through the www.BERTL.com Web site and may not be stored in electronic or hard copy format. Any reproduction of trademarks is strictly
prohibited. BERTL accepts no responsibility for any inaccuracies or omissions contained in this document.
Page 15
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