Savin 2712 Reference
3. Troubleshooting
If Your Machine Does Not Operate as You
Want
General
Machine Status Problem/Cause Action
Please wait. A message appears when
youturnontheoperation
switch or change the toner
bottle.
Cannot detect original size. Improper original is
placed. ⇒ p.20 “Sizes difficult to detect”
Original is not placed. Place your originals.
Check original orientation. There is no copy paper that
is in the same direction as
the originals.
Check paper size. Improper paper size is set. If you press the
Rotate Sort is not available
with this image size.
Asizeofpaperforwhich
Rotate Sort is not available
is selected.
Wait for the machine.
Place a custom size original on the
exposure glass. ⇒ p.31 “Placing
Originals on the Exposure Glass”
Input the horizontal and vertical
size of the custom original. ⇒ p.31
“Placing Originals on the Exposure
Glass”
Select paper manually, not with
Auto Paper Select mode.
Do not use Auto Reduce/Enlarge
mode.
Place the original in the same direction as the copy paper.
will start onto the selected paper.
Select the proper paper size. ⇒ p.47
“Sort”
{{{{
Start
}}}}
key, copy
It is over stapling capacity. The number of sheets per
set is over the staple capacity.
Cannot staple paper of this
size.
Duplex is not avilable with
this paper size.
Maximum number of sets
is *.
The Staple function cannot
be used with paper size selected.
A paper size not available
in Duplex mode has been
selected.
The number of copies exceeds the maximum copy
quantity.
Check the stapler capacity. ⇒ p.51
“Staple”
Select a paper size that can be used
in Staple mode. ⇒ p.51 “Staple”
Select the proper paper size. ⇒ p.88
“Duplex”
You can change the maximum copy
quantity. ⇒ “Max. Copy Quantity”
on p.187 “General Features
2
/4”
153
Troubleshooting
Document Server
Machine Status Problem/Cause Action
3
Scanned pages exceeded
max. number. Do you want
to store the scanned pages
as a file?
Magazine or Booklet mode
is not available due to
mixed image mode.
The number of scanned
pages exceeds the capacity
per file of the Document
Server.
You selected Magazine or
Booklet mode for documents
scanned from different functions, such as copy and printer.
Ifyouwanttostorethescanned
originals as a file, press the [
] key. The originals are stored as
File
a file in the Document Server. If you
don't want any scanned originals to
be stored, press the [
scanning data will be cleared.
Make sure that the documents for
Magazine or Booklet mode are
scanned from the same function.
Document Server
Problem Action
You forgot your password. You can confirm your password.
Press the [
Password with Stored file" in system settings.
You can check the password when you selected the file. ⇒ "Display Password with Stored
file" in system settings
Withoutthepassword,youcannoteditor
print the document. Scan the document again.
You can delete all the saved documents at
once with the User Tools. ⇒ "Delete All The
Saved Files" on p.204 “Input/Output”
Makesurethatnoimportantdocumentis
saved in the Document Server before deleting
all of the saved documents.
] key temporarily for "Display
Yes
] key. The
No
Store
154
You cannot find out what is saved in a file. Check the date or time column in the "Docu-
ment Server: Files" display.
Check the contents of the document by printing the first page of it. Press the line for the desired document in the "Document Server:
Files" display, and press the [
followed by the
Memory becomes full frequently. Select the document that you want to delete,
and then press the [
You want to check the print result before making a large print run.
You want to save a document which cannot be
deleted automatically.
Checktheprintresultbyprintingoutonlythe
first set.
Turn "Auto File Delete" off, and then save the
document in the Document Server.
If you later turn on "Auto File Delete", the
function is only applied to the documents that
were saved after turning the function on.
{{{{
Start
Delete File
}}}}
key.
Print 1st Page
] key.
] key
If Your Machine Does Not Operate as You Want
Display
Problem Problem/Cause Action
The display panel is off. The screen contrast knob is
turned to the dark position.
The machine is in Energy Saver mode.
The operation switch is
turned off.
Nothing happens when the
operationswitchisturnedon.
The main power switch is
turned off.
Set thescreen contrast knob to
the light position for proper
viewing of the display panel.
Press the
cancel Energy Saver mode.
Turn on the operation switch.
Turn on the main power
switch.
{{{{
Energy Saver
}}}}
key to
3
155
Troubleshooting
;;;
;
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y
If You Cannot Make Clear Copies
Problem Cause Action
3
Copies appear dirty. The image density is too
dark.
Auto Image Density is not
selected.
The reverse side of an original image is copied.
Ashadowappearsoncopies if you use pasted originals.
Thesamecopyareaisdirty
whenever making copies.
Copies are too light. The image density is too
The image density is too
dark.
Auto Image Density is not
selected.
The image density is too
dark.
The exposure glass or document feeder is dirty.
light.
The paper size is not appropriate.
Adjust the image density. ⇒ p.38
“Adjusting Copy Image Density”
Select Auto Image Density. ⇒ p.38
“Adjusting Copy Image Density”
Adjust the image density. ⇒ p.38
“Adjusting Copy Image Density”
Select Auto Image Density. ⇒ p.38
“Adjusting Copy Image Density”
Adjust the image density. ⇒ p.38
“Adjusting Copy Image Density”
Change the direction of the original.
Put mending tape on the pasted
part.
Clean them. ⇒ p.210 “Maintaining
Your Machine”
Adjust the image density. ⇒ p.38
“Adjusting Copy Image Density”
Use the recommended paper.
Note
❒ A light copy may result when
you use damp or rough grain paper.
156
Toner cartridge is almost
empty.
Parts of the image are not
copied.
Copies are blank. The original is not set cor-
Amoiré pattern is pro-
duced on copies.
The original is not set correctly.
An improper paper size is
selected.
rectly.
Your original has a dot pattern image or many lines.
R
Add toner. ⇒ p.162 “
Toner”
Set originals correctly. ⇒ p.31 “Placing Originals”
Select the proper paper size.
When using theexposure glass, face
the originals down. When using the
document feeder, face them up. ⇒
p.31 “Placing Originals”
Place the original on the exposure
glass at a slight angle.
D
Adding
If You Cannot Make Copies As You Want
If You Cannot Make Copies As You Want
General
Problem Cause Action
Copiesarenotstapled. Therearejammedstaples
in the stapler.
The number ofcopies exceeds
the capacity of the stapler.
Copy paper is curled. Turn the copy paper over in the
Staples are wrongly positioned.
Misfeeds occur frequently. Copy paper size setting is
You cannot combine several functions.
When sorting, the pages
are divided into two
blocks.
Originals are not set correctly.
not correct.
Selected functions cannot
be used together.
The memory became full in
themiddleofsortingand
the pages were delivered in
two blocks.
Remove jammed staples. ⇒ p.175
e
Removing Jammed Staples”
“
Note
❒ After removing jammed staples,
staples might not be ejected the
first few times you try to use the
stapler.
Check the stapler capacity. ⇒ p.51
“Staple”
tray.
Check the correct position to place
the originals. ⇒ p.51 “Staple”
Set the proper paper size. ⇒ p.170
“Changing the Paper Size”
⇒ p.152 “Combination Chart”
You can interrupt copying when the
memory becomes full. ⇒ "Memory
Full Auto Scan Restart" on p.204
“Input/Output”
3
Adjust Image
Problem Cause Action
In Double Copies mode, parts
of the original image are not
copied.
In Border, Center, or Center/Border mode, parts of the
original image are not copied.
In Margin Adjustment mode,
parts of the original image are
not copied.
Combination of original and
copy paper is not correct.
You set a wide erased margin. Make the margin width nar-
Originals are not scanned correctly.
You set a wide erased margin. Set a narrower margin with
There is alack of margin space
ontheoppositesideofthe
binding position.
Select A3
nals and A4 for A5 originals.
⇒ p.116 “Double Copies”
rower. You can adjust it between 2-99mm. ⇒ "Erase
Border Width" and"Erase Center Width" on p.194 “Edit
Set the originals correctly.
the User Tools. ⇒ "Front Margin: Left/Right" and "Back
Margin: Left/Right" on p.194
“Edit
L
for A4Korigi-
1
/2”
1
/2”
157
Troubleshooting
Problem Cause Action
3
In Image Repeat mode, the
original image is not copied
repeatedly.
You selected copy paper the
same size as the originals, or
you did not select the proper
reproduction ratio.
Select copy paper larger than
the originals.
Select the proper reproduction ratio.
Stamp
Problem Cause Action
The stamp position is wrong. The paper orientation is
wrong.
Check the paper orientation
and stamp position.
Combine
Problem Cause Action
You cannot make a book from
a booklet or magazine by folding copies.
Parts of the image are not copied.
Combine Original Booklet
Format or Combine Original
Magazine Format is not correct.
You specified a reproduction
ratio that does not match the
sizes of your originals and
copy paper.
Change the setting. ⇒ p.91
“Combine”
When you specify a reproduction ratio using Manual Paper
Selectmode,makesurethat
the ratio matches your originals and the copy paper.
158
Order of copies is not correct. You placedthe originals in the
incorrect order.
Note
❒ Select the correct repro-
duction ratio before using
Combine mode.
When placing a stack of originals in the document feeder,
the last page should be on the
bottom.
If you place an original on the
exposure glass, start with the
first page to be copied.
If You Cannot Make Copies As You Want
Duplex
Problem Cause Action
Order of copies is not correct. You place the originals in the
incorrect order.
Orientation of copies (Top to
Top, or Top to Bottom) is not
correct.
You placed theoriginals in the
wrong direction or the orientation setting is incorrect.
When placing a stack of originals in the document feeder,
the last page should be on the
bottom.
If you place an original on the
exposure glass, start with the
first page to be copied.
Set originals in the 90° Turn
orientation. ⇒ p.33 “Original
Orientation”
When Memory Is Full
Note
❒ If you set "Memory Full Auto Scan Restart"of the User Tools (⇒ p.204) to
"Yes", the memory overflow message will not be displayed, but make Connect Copy for the scanned originals automatically. Connect Copy continues
scanning and copying until finishing the job. Note that copy sets will be printedoutseparatelybyscanningatthistime.
Machine Status Action
Memory is full. Press the [
nals and clear the scanning data. Press the
] key to clear the scanning data without
[
Clear
making copies.
] keytocopyscannedorigi-
Output
3
Press the [
maining originals.
Resume
] key to scan and copy re-
To continue copying, remove all copies, and
then press the [
press the [
Stop
] key.
] key. To stop copying,
Resume
Document Server
Machine Status Action
Memory is full. Delete any unnecessary files, and then scan
the document again.
159
Troubleshooting
Loading Paper
B
B
BB
3
Loading Paper in Tray 1-4
Note
❒ You can change the paper size. ⇒
p.170 “Changing the Paper Size”
Reference
Regarding paper types and sizes,
⇒ p.22 “Copy Paper”.
Pull out the paper tray until it
AAAA
stops.
Square the paper and load it in
BBBB
the tray with the copying face up.
Setting special paper in the
Paper Tray 2
Set the special paper below the
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limit mark of the tray.
Note
❒ Shuffle the paper before
loading it in the tray.
❒ When copying onto paper
such as translucent paper,
straighten curled or warped
paper before placing it in the
tray.
160
Important
❒ If you add paper to a paper tray
where paper is still left, a misfeed might occur.
❒ Do not stack paper over the lim-
it mark.
❒ When setting small quantities of
copy paper, be careful not to
squeeze in the side fence too
much or paper will not be fed
properly.
Push the paper tray in until it
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stops.
Loading Paper
B
Loading Paper in the Large
Capacity Tray
Note
❒ Load copy paper of the same size
and direction in both left and right
side trays.
Pull out the large capacity tray.
AAAA
Square the paper and load it in
BBBB
the tray with the copying face up.
Note
❒ Shufflethepaperbeforeloading
it in the tray.
❒ Straighten curled or warped pa-
per before placing it in the tray.
Push the paper tray in until it
CCCC
stops.
3
Important
❒ Align the right edge of the right
copy paper stack with the right
edge of the tray.
❒ Align the left edge of the left
copy paper stack with the left
edge of the tray.
❒ Do not stack paper over the lim-
it mark.
161
3
R
R
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Troubleshooting
Adding Toner
D
D
DD
WhenDis displayed, it is time to add toner.
WARNING:
Do not incinerate used toner or toner containers. Toner dust might ig-
•
nite when exposed to an open flame. Dispose of used toner containers
in accordance with local regulations for plastics.
CAUTION:
•
Keep toner (used or unused) and toner containers out of reach of children.
CAUTION:
•
Our products are engineered to meet high standards of quality and functionality, and we recommend that you only use the expendable supplies available at an authorized dealer.
Important
❒ If you use toner other than that recommended, an error might occur.
❒ When adding toner, do not turn off the operation switch. If you do, your set-
tings will be cleared and
recognize that toner has been added.
❒ Always add toner after the machine instructs you to add toner.
❒ Do not use used toner. This will damage the machine.
Note
❒ You can still make about 50 copies after
ly to prevent poor copy quality.
Reference
Regarding toner storage, ⇒ p.27 “Toner Storage”.
will appear again because the machine will not
D
appears, but replace the toner ear-
D
• 1: Open the front cover of the machine.
• 2: Lift the green lever.
• 3: Push the green lever, and then gently
pull out the holder.
162
Adding Toner
D
• 4: Push the toner bottle backward to raise
its head, and then gently pull out the bottle.
5 6
• 5: Hold a new bottle horizontally and
shake it 5 or 6 times.
Note
❒ Do not remove the black cap before
shaking.
• 6: Remove the black cap.
Note
❒ Do not remove the inner cap.
• 7: Put the toner bottle on the holder, and
then push its head forward.
• 8: Push the holder until it clicks.
• 9: Push down the green lever.
• 10: Close the front cover of the machine.
3
163
Troubleshooting
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Clearing Misfeeds
x
x
xx
CAUTION:
•
The fusing section of this equipment might be very hot. You should be very
careful that you don't touch this section when removing the misfed paper.
Important
❒ When clearing misfeeds, do not turn off the operation switch. If you do, your
copy settings are cleared.
3
❒ To prevent misfeeds, do not leave any torn scraps of paper within the ma-
chine.
❒ If paper misfeeds occur repeatedly, contact your service representative.
Note
❒ More than one misfed area may be indicated. In this case, check every appli-
cable area. See the following charts: A, B, C, D, P, R, Y, Z
❒ You can find a sticker explaining how to remove misfed paper inside the front
coverorinsidethefinisher.
164
Clearing Misfeeds
x
3
165
3
Troubleshooting
166
Clearing Misfeeds
x
3
167
3
Troubleshooting
168
Clearing Misfeeds
x
3
169
Troubleshooting
Changing the Paper Size
3
Preparation
The procedures for changing the
paper size are different depending
on the tray (paper tray 1, paper
tray 2 or the optional paper tray
units). Check that you are following the appropriate procedure before you start.
Reference
⇒ p.57 “Copying from the Paper
Tray 2”
Important
❒ If you wish to change the paper
size set in the optional large capacity tray (LCT), contact your service
representative.
❒ Be sure to select the paper size
with the user tools. Otherwise,
misfeeds might occur. Refer to the
System Settings manual.
Changing the Paper Size in
Tray 1-4/Paper Tray Unit
Make sure that the paper tray is
AAAA
not being used, and then fully
pull out the tray.
Note
❒ Make sure that there is no paper
left in the paper tray.
While pressing the release lever,
BBBB
adjust the back fence.
Reference
For paper sizes, types, and weights
that can be set in each tray, and the
capacity of each tray ⇒ p.22 “Copy
Paper”.
Release the side lever.
CCCC
170
Changing the Paper Size
While pressing the release lever,
DDDD
adjust the side fences.
Square the paper and load it in
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the tray with the copying face up.
Lock the side lever.
GGGG
While pressing the release lever,
HHHH
adjust the back fence to the new
paper size.
3
Important
❒ Do not stack paper over the lim-
it mark.
While pressing the release lever,
FFFF
adjust the side fences to the new
paper size.
Important
❒
When loading small quantities of
copy paper, be careful not to
squeeze inthe side fence too much
or paper will not be fed properly.
Adjust the paper size selector to
IIII
the new paper size.
Note
❒ To adjust the paper size to those
not available in the paper size
selector, set the paper size selector to the
paper size in the User Tools
(System Settings).
Push the paper tray in until it
JJJJ
stops.
mark and select the
p
171
3
R
Troubleshooting
Adding Staples
d
d
dd
CAUTION:
•
Our products are engineered to meet high standards of quality and functionality, and we recommend that you only use the expendable supplies available at an authorized dealer.
Important
❒ Ifyouuseastaplecartridgeotherthanthatrecommended,staplefailureor
staple jams might occur.
Reference
For the type of finisher, refer to “Options” ⇒ p.7
500-Sheet Finisher
• 1:Openthesidecover.
• 2: Remove the cartridge.
• 3: Take out the empty refill in the direction
of the arrow.
• 4: Push in the new refill until it clicks.
172
1000-Sheet Finisher
d
Adding Staples
• 5: Pull out the ribbon.
• 6: Reinstall the cartridge.
• 7: Close the side cover.
• 1: Open the front cover of the finisher and
pull out the staple unit.
3
PUSH
• 2: Hold the green lever and pull out the
cartridge gently.
• 3: Hold the both sides of the cartridge.
• 4: Pull up the upper unit of the cartridge.
173
3
Troubleshooting
• 5: Take out the empty refill in the direction
of the arrow.
• 6: Align the arrows on the new refill and
the cartridge, and then push in the refill
until it clicks.
• 7: Push down the upper unit into the cartridge gently.
PUSH
• 8: Pull out the ribbon.
• 9: Hold the green lever and reinstall the
cartridge until it clicks.
• 10: Push back the staple unit and close the
front cover of the finisher.
174
e
Removing Jammed Staples
Removing Jammed Staples
e
e
ee
Note
❒ Staples might jam because of curled copy paper. In this case, try turning the
copy paper over in the tray. If there is no improvement, change to copy papers with less curl.
❒ When 500-Sheet Finisher is installed, after removing jammed staples, staples
mightnotbeejectedthefirstfewtimesyoutrytousethestapler.
Reference
For the type of finisher, refer to “Options” ⇒ p.7
500-Sheet Finisher
• 1:Openthesidecover.
• 2: Remove the cartridge.
• 3:Openthefaceplate.
3
• 4: Remove the jammed staples.
175
Troubleshooting
1000-Sheet Finisher
• 5: Reinstall the cartridge.
• 6: Close the side cover.
3
• 1: Open the front cover of the finisher and
pull out the staple unit.
• 2: Hold the green lever and pull out the
cartridge gently.
• 3: Open the face plate of the cartridge.
176
• 4: Remove the jammed staples.
e
Removing Jammed Staples
• 5:Pulldownthefaceplateofthecartridge
until it clicks.
• 6: Hold the green lever and reinstall the
cartridge until it clicks.
• 7:Pushbackthestapleunitandclosethe
front cover of the finisher.
3
177
3
Troubleshooting
178
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